# Support **URL:** https://bisq.community/c/support/18.md [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) --- ## [How to switch to a new data directory](https://bisq.community/t/how-to-switch-to-a-new-data-directory/7583)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 5\ **Last updated:** [August 26, 2019, 1:11pm UTC](https://bisq.community/t/how-to-switch-to-a-new-data-directory/7583 "2019-08-26T13:11:46Z")
There are several reasons why users might want to start over newly with a new data diretory: Privay Stability Performance Privay If you trade a lot and use always the same data directory your onion address is connecte… --- ## [About the Support category](https://bisq.community/t/about-the-support-category/44)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 5\ **Last updated:** [September 17, 2017, 1:36am UTC](https://bisq.community/t/about-the-support-category/44 "2017-09-17T01:36:20Z")
Support for using Bisq, feedback, help, suggestions --- ## [Problem to trade](https://bisq.community/t/problem-to-trade/13917)
**Author:** [@Master8851](https://bisq.community/u/Master8851)\ **Replies:** 1\ **Last updated:** [September 25, 2026, 3:10pm UTC](https://bisq.community/t/problem-to-trade/13917 "2026-09-25T15:10:01Z")
Since yesterday, whenever I try to buy XMR, the following message appears:Timeout reached: Peer has not responded I've already tried resyncing SPV and deleting the Tor files, but nothing works. --- ## [Problem backing up](https://bisq.community/t/problem-backing-up/13915)
**Author:** [@bobbob](https://bisq.community/u/bobbob)\ **Replies:** 2\ **Last updated:** [August 14, 2026, 5:15pm UTC](https://bisq.community/t/problem-backing-up/13915 "2026-08-14T17:15:41Z")
I recently updated to v1.10.4 (on win10, if that matters) and since then I’ve been getting a bunch of Javascript related errors and frequent requests to resync DAO (E: which I do each time, but keeps happening) so I figu… --- ## [Offer deactivated: Fee receiver not a recognised address](https://bisq.community/t/offer-deactivated-fee-receiver-not-a-recognised-address/13892)
**Author:** [@asjhdg](https://bisq.community/u/asjhdg)\ **Replies:** 15\ **Last updated:** [August 14, 2026, 7:32am UTC](https://bisq.community/t/offer-deactivated-fee-receiver-not-a-recognised-address/13892 "2026-08-14T07:32:03Z")
Offer deactivated: Fee receiver not a recognised address Offers keep deactivating because of this. Can someone please tell me what this means? --- ## [StartOS v0.4.0](https://bisq.community/t/startos-v0-4-0/13913)
**Author:** [@Rube](https://bisq.community/u/Rube)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 7:42pm UTC](https://bisq.community/t/startos-v0-4-0/13913 "2026-08-12T19:42:42Z")
Hello, I recently updated to the newest StartOS v0.4.0. and am trying to connect to my node via Tor. The node connects but I cannot make any transactions. Prior versions of StartOS there was an area in the bitcoin conf … --- ## [Repeated Trade Failures & Fee Loss After Upgrade](https://bisq.community/t/repeated-trade-failures-fee-loss-after-upgrade/13911)
**Author:** [@lmdomah](https://bisq.community/u/lmdomah)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 7:39pm UTC](https://bisq.community/t/repeated-trade-failures-fee-loss-after-upgrade/13911 "2026-08-12T19:39:36Z")
Environment OS: Windows 11 Pro BISQ version: 1.10.4 Bitcoin peers: 7 / BISQ network peers: 12 What’s happening Since the latest upgrade I’m consistently seeing three errors when attempting to sell: Process… --- ## [Bisq suddenly failing to connect to Tor](https://bisq.community/t/bisq-suddenly-failing-to-connect-to-tor/13172)
**Author:** [@paddler](https://bisq.community/u/paddler)\ **Replies:** 6\ **Last updated:** [August 8, 2026, 5:05pm UTC](https://bisq.community/t/bisq-suddenly-failing-to-connect-to-tor/13172 "2026-08-08T17:05:44Z")
Hi - since a few days ago I have been getting the following error message when I attempt to open Bisq. This started after I shut down my PC one night because Bisq had crashed, and since then I’m getting this when I attem… --- ## [Corrupted wallet UTXO set after v1.10.x upgrade: crash cascade → interrupted resyncs → phantom balances → deposit tx never broadcasts (recovered via custom-input sweep)](https://bisq.community/t/corrupted-wallet-utxo-set-after-v1-10-x-upgrade-crash-cascade-interrupted-resyncs-phantom-balances-deposit-tx-never-broadcasts-recovered-via-custom-input-sweep/13899)
**Author:** [@olivetree300](https://bisq.community/u/olivetree300)\ **Replies:** 1\ **Last updated:** [August 2, 2026, 6:37am UTC](https://bisq.community/t/corrupted-wallet-utxo-set-after-v1-10-x-upgrade-crash-cascade-interrupted-resyncs-phantom-balances-deposit-tx-never-broadcasts-recovered-via-custom-input-sweep/13899 "2026-08-02T06:37:22Z")
Environment Bisq version: upgraded to v1.10.3 (the post-hack hardening release); later showed v1.10.4 during troubleshooting OS: Windows (32 GB RAM) Network: Bitcoin mainnet over Tor Data directory age: ~8 mo… --- ## ["Updated Trading Protocol Terms & Limits"](https://bisq.community/t/updated-trading-protocol-terms-limits/13900)
**Author:** [@drpedsen](https://bisq.community/u/drpedsen)\ **Replies:** 1\ **Last updated:** [August 1, 2026, 6:16pm UTC](https://bisq.community/t/updated-trading-protocol-terms-limits/13900 "2026-08-01T18:16:44Z")
I received two emails noting changes to Bisq v1.10.x. \[I already downloaded and installed Bisq v1.10.x.\] In both emails there was this: Action Required Within 14 Business Days Please review and acknowledge the updated… --- ## [Bisq fails to start after upgrade to v1.10.4](https://bisq.community/t/bisq-fails-to-start-after-upgrade-to-v1-10-4/13884)
**Author:** [@Kamakaz](https://bisq.community/u/Kamakaz)\ **Replies:** 8\ **Last updated:** [July 29, 2026, 9:53pm UTC](https://bisq.community/t/bisq-fails-to-start-after-upgrade-to-v1-10-4/13884 "2026-07-29T21:53:55Z")
Hello all, Bisq stalls at ‘connecting to Tor network’ & then throws the following popup: All suggestions published in the preceding dialog box have been attempted & failed, Tor browser starts & connects without issue, &… --- ## [BurningMan – What Bisq Users Should Know](https://bisq.community/t/burningman-what-bisq-users-should-know/13886)
**Author:** [@Richard29](https://bisq.community/u/Richard29)\ **Replies:** 1\ **Last updated:** [July 28, 2026, 9:06pm UTC](https://bisq.community/t/burningman-what-bisq-users-should-know/13886 "2026-07-28T21:06:22Z")
BurningMan – What Bisq Users Should Know What is claimed? Bisq says: “Coins are sent to BurningMan addresses and are burned.” What actually happens? The coins go to regular Bitcoin addresses controlled by real people. T… --- ## [Is there anyone selling BSQ](https://bisq.community/t/is-there-anyone-selling-bsq/13878)
**Author:** [@romantic77](https://bisq.community/u/romantic77)\ **Replies:** 1\ **Last updated:** [July 24, 2026, 9:41pm UTC](https://bisq.community/t/is-there-anyone-selling-bsq/13878 "2026-07-24T21:41:49Z")
I am looking to buy some BSQ if anyone want to sell BSQ --- ## [Bisq won't boot up, after upgrade](https://bisq.community/t/bisq-wont-boot-up-after-upgrade/13859)
**Author:** [@iconoclast](https://bisq.community/u/iconoclast)\ **Replies:** 1\ **Last updated:** [July 14, 2026, 3:32pm UTC](https://bisq.community/t/bisq-wont-boot-up-after-upgrade/13859 "2026-07-14T15:32:55Z")
I hadn’t used Bisq in about 6 months. When I tried to open it it was stuck on ‘connecting to Tor’. So I figured I would update to the newest version. After I downloaded v1.10, it worked fine for a day. I placed a couple … --- ## [Multiple trades are now failing, is a reset required?](https://bisq.community/t/multiple-trades-are-now-failing-is-a-reset-required/13844)
**Author:** [@John1](https://bisq.community/u/John1)\ **Replies:** 1\ **Last updated:** [July 11, 2026, 10:15pm UTC](https://bisq.community/t/multiple-trades-are-now-failing-is-a-reset-required/13844 "2026-07-11T22:15:46Z")
With the latest release (v1.10.3), I made a successful trade. Now, all trades, with different traders, are failing. Each time, “Take offer in progress…” takes a long time, and then fails with: Error An error occurred… --- ## [Remaining time is stuck and not counting down](https://bisq.community/t/remaining-time-is-stuck-and-not-counting-down/13851)
**Author:** [@mvp](https://bisq.community/u/mvp)\ **Replies:** 1\ **Last updated:** [July 10, 2026, 8:34am UTC](https://bisq.community/t/remaining-time-is-stuck-and-not-counting-down/13851 "2026-07-10T08:34:58Z")
I have a SEPA instant trade where the remaining time is not advancing and is stuck at :1 day, 0 hours, 0 minutes (until Jul 10, 2026 7:08:28 PM): The time stamp in parenthesis keeps pushing back, but the remaining time i… --- ## [Bisq 2 app not working](https://bisq.community/t/bisq-2-app-not-working/13832)
**Author:** [@SourcreamLover](https://bisq.community/u/SourcreamLover)\ **Replies:** 3\ **Last updated:** [July 9, 2026, 7:51am UTC](https://bisq.community/t/bisq-2-app-not-working/13832 "2026-07-09T07:51:13Z")
Graphical window for Bisq 2 isn’t working. I can still see notifications coming through but the window doesn’t work. I already tried updating my graphic drivers and updating java. I also tried reinstalling Bisq 2 and usi… --- ## [Bisq 1 has been temporarily halted](https://bisq.community/t/bisq-1-has-been-temporarily-halted/13824)
**Author:** [@MnM](https://bisq.community/u/MnM)\ **Replies:** 4\ **Last updated:** [July 6, 2026, 2:08pm UTC](https://bisq.community/t/bisq-1-has-been-temporarily-halted/13824 "2026-07-06T14:08:32Z")
As a precautionary measure, trading on Bisq 1 has been temporarily halted until a security update is released. The update is expected very soon. We apologize for the inconvenience, but we’re sure you’ll agree that securi… --- ## [Transaction errors, strange messages, purchase blocked](https://bisq.community/t/transaction-errors-strange-messages-purchase-blocked/13816)
**Author:** [@jurkos](https://bisq.community/u/jurkos)\ **Replies:** 7\ **Last updated:** [July 2, 2026, 8:08am UTC](https://bisq.community/t/transaction-errors-strange-messages-purchase-blocked/13816 "2026-07-02T08:08:25Z")
Help. I don’t understand what’s going on; this is beyond me. I tried to buy BTC from the offers shown, and I confirmed all the steps, but at the end, the transaction crashed and now it’s like this: I don’t know if… --- ## [Trade stuck waiting for confirmation for 24+ hrs](https://bisq.community/t/trade-stuck-waiting-for-confirmation-for-24-hrs/13799)
**Author:** [@muke](https://bisq.community/u/muke)\ **Replies:** 1\ **Last updated:** [June 22, 2026, 7:28am UTC](https://bisq.community/t/trade-stuck-waiting-for-confirmation-for-24-hrs/13799 "2026-06-22T07:28:33Z")
I started a trade and its been stuck at waiting for blockchain confirmation since yesterday. The bitcoin has left my balance and I can’t seem to do anything. I’ve tried messaging the trader to see if they know what’s hap… --- ## [2 Subsequent Failed Trades \[v1.10.1\]](https://bisq.community/t/2-subsequent-failed-trades-v1-10-1/13796)
**Author:** [@Kamakaz](https://bisq.community/u/Kamakaz)\ **Replies:** 1\ **Last updated:** [June 17, 2026, 11:48pm UTC](https://bisq.community/t/2-subsequent-failed-trades-v1-10-1/13796 "2026-06-17T23:48:18Z")
Hi all, I’m trying to determine the cause of failure of the last 2 offers that I’ve made \[as buyer/maker\]: From Both Of The Failed Trade’s ‘Details’ Popups: The “Maker fee transaction ID” field shows confirmation on … --- ## [Ideas on where to get bitcoin for the security deposit](https://bisq.community/t/ideas-on-where-to-get-bitcoin-for-the-security-deposit/13791)
**Author:** [@SourcreamLover](https://bisq.community/u/SourcreamLover)\ **Replies:** 2\ **Last updated:** [June 16, 2026, 5:26pm UTC](https://bisq.community/t/ideas-on-where-to-get-bitcoin-for-the-security-deposit/13791 "2026-06-16T17:26:15Z")
I wanted to use bisq since i didn’t want to dox myself to some random company, but I have no way of using this service because i don’t own any bitcoin currently. What should i do? --- ## [Bisq trade stuck before payment stage despite confirmed deposit transaction](https://bisq.community/t/bisq-trade-stuck-before-payment-stage-despite-confirmed-deposit-transaction/13794)
**Author:** [@fo102](https://bisq.community/u/fo102)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 5:25pm UTC](https://bisq.community/t/bisq-trade-stuck-before-payment-stage-despite-confirmed-deposit-transaction/13794 "2026-06-16T17:25:13Z")
Hi everyone, I’m looking for advice on a trade that appears to be stuck. Details: Bisq version: 1.10.0 Market: BTC/GBP (Faster Payments) I am the BTC buyer (maker) Issue: Deposit transaction confirmed on-chain sho… --- ## [Mobile notifications](https://bisq.community/t/mobile-notifications/13789)
**Author:** [@KaraGreen](https://bisq.community/u/KaraGreen)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 5:21pm UTC](https://bisq.community/t/mobile-notifications/13789 "2026-06-16T17:21:45Z")
Hi, I can’t sync bisq1 1.10.1 for debian with the mobile app bisq notifications for android, in order to see alerts on my phone when an offer is picked up. The steps from the wiki ( Bisq Mobile ) suggest an option for … --- ## [Bisq v1.10.0 on MAC mini M1 (deadly slow to start)](https://bisq.community/t/bisq-v1-10-0-on-mac-mini-m1-deadly-slow-to-start/13780)
**Author:** [@cyberminotaure](https://bisq.community/u/cyberminotaure)\ **Replies:** 3\ **Last updated:** [June 5, 2026, 12:58pm UTC](https://bisq.community/t/bisq-v1-10-0-on-mac-mini-m1-deadly-slow-to-start/13780 "2026-06-05T12:58:09Z")
Hello! Since the new version, Bisq v1.10.0 is deadly slow to start on my MAC mini M1. Like an hour to start and to loop the steps (1/4, 2/4, 3/4 is particularly long and 4/4). SPV and DAO sync was finish last night. … --- ## [Bisq v1 exploit](https://bisq.community/t/bisq-v1-exploit/13666)
**Author:** [@Pazza](https://bisq.community/u/Pazza)\ **Replies:** 8\ **Last updated:** [May 29, 2026, 8:37pm UTC](https://bisq.community/t/bisq-v1-exploit/13666 "2026-05-29T20:37:53Z")
Bisq v1 has experienced an exploit in its trade protocol that allowed an attacker to drain a portion of available offers. The impact was limited to open offers that were actively taken by the attacker over the last 12 h… --- ## [Missing libasound2t64 when intalling Bisq 1.10.0 on Debian 12 Bookworm \[workaround\]](https://bisq.community/t/missing-libasound2t64-when-intalling-bisq-1-10-0-on-debian-12-bookworm-workaround/13762)
**Author:** [@Thotopoios](https://bisq.community/u/Thotopoios)\ **Replies:** 4\ **Last updated:** [May 29, 2026, 9:33am UTC](https://bisq.community/t/missing-libasound2t64-when-intalling-bisq-1-10-0-on-debian-12-bookworm-workaround/13762 "2026-05-29T09:33:35Z")
Hi, I had an issue installing the Bisq 1.10.0 .deb package on Debian 12 Bookworm because it depends on: libasound2t64 Debian 12 still provides: libasound2 Since libasound2t64 belongs to newer Debian releases, I didn… --- ## [Operational Limits in V1.10](https://bisq.community/t/operational-limits-in-v1-10/13772)
**Author:** [@Carlstevens](https://bisq.community/u/Carlstevens)\ **Replies:** 2\ **Last updated:** [May 18, 2026, 1:23pm UTC](https://bisq.community/t/operational-limits-in-v1-10/13772 "2026-05-18T13:23:57Z")
My operational limits (purchase=0.0312) were finally reached after the 30-day period, and now after installing the new version 1.10 they have dropped back down to 0.0078. What happened? --- ## [New Version not supported](https://bisq.community/t/new-version-not-supported/13768)
**Author:** [@retaguy26](https://bisq.community/u/retaguy26)\ **Replies:** 1\ **Last updated:** [May 17, 2026, 8:59pm UTC](https://bisq.community/t/new-version-not-supported/13768 "2026-05-17T20:59:04Z")
The new version does not support my old Mac. What are my options, and how to I retrieve my funds? Thanks. --- ## [Help Please: v1.10.0 Fails Verification](https://bisq.community/t/help-please-v1-10-0-fails-verification/13760)
**Author:** [@Pop](https://bisq.community/u/Pop)\ **Replies:** 1\ **Last updated:** [May 17, 2026, 1:19pm UTC](https://bisq.community/t/help-please-v1-10-0-fails-verification/13760 "2026-05-17T13:19:11Z")
I am trying to upgrade to Bisq v1.10.0 but I’m running into trouble, would appreciate help. I downloaded the Red Hat/Fedora rpm, and the Red Hat/Fedora PGP asc signature, and the PGP Public Key from Bisq Downloads ‹ Bis… [Next page](https://bisq.community/c/support/18.md?page=1)