# Support

**URL:** https://bisq.community/c/support/18.md?page=1

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 2

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## [Montenegro now part of SEPA](https://bisq.community/t/montenegro-now-part-of-sepa/13735)

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**Author:** [@zlatamineral](https://bisq.community/u/zlatamineral)\
**Replies:** 1\
**Last updated:** [May 15, 2026, 8:58am UTC](https://bisq.community/t/montenegro-now-part-of-sepa/13735 "2026-05-15T08:58:40Z")

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Hi everyone :waving\_hand: I know the team is busy on the new hot-fix release (much appreciated) but I wanted to post here so I don’t forget: Montenegro was added to the SEPA network just a few months ago but it’s not o…

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## [Is privacy an issue with SEPA trades?](https://bisq.community/t/is-privacy-an-issue-with-sepa-trades/13671)

<div class="topic-metadata">

**Author:** [@funny\_elk](https://bisq.community/u/funny_elk)\
**Replies:** 3\
**Last updated:** [May 13, 2026, 3:56pm UTC](https://bisq.community/t/is-privacy-an-issue-with-sepa-trades/13671 "2026-05-13T15:56:54Z")

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Hey, so I would like to buy and sell crypto with bisq using sepa payments. I am quite new to this, but as far as I understand you have to use bisq easy to get you first bitcoin and then you can trade on bisq 1 properly. …

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## [Is there a new Bisq update yet?](https://bisq.community/t/is-there-a-new-bisq-update-yet/13732)

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**Author:** [@HerrGuenther](https://bisq.community/u/HerrGuenther)\
**Replies:** 1\
**Last updated:** [May 10, 2026, 5:03pm UTC](https://bisq.community/t/is-there-a-new-bisq-update-yet/13732 "2026-05-10T17:03:37Z")

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If so, please support me and post the download link for the new update.

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## [Atualização](https://bisq.community/t/atualizacao/13721)

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**Author:** [@deoliveiraalex](https://bisq.community/u/deoliveiraalex)\
**Replies:** 1\
**Last updated:** [May 8, 2026, 12:39pm UTC](https://bisq.community/t/atualizacao/13721 "2026-05-08T12:39:20Z")

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Atualizei o Bisk e ainda assim não consigo abrir negociação, aparece menssagem para intalar novo programa, ja fiz e não funciona

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## [Update about - bisq](https://bisq.community/t/update-about-bisq/13686)

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**Author:** [@militao-spbr](https://bisq.community/u/militao-spbr)\
**Replies:** 1\
**Last updated:** [May 3, 2026, 12:12pm UTC](https://bisq.community/t/update-about-bisq/13686 "2026-05-03T12:12:04Z")

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When is the latest version available Bisq? :pushpin:

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## [Why bisq requires me to update when i have latest version](https://bisq.community/t/why-bisq-requires-me-to-update-when-i-have-latest-version/13665)

<div class="topic-metadata">

**Author:** [@FRIDON21](https://bisq.community/u/FRIDON21)\
**Replies:** 4\
**Last updated:** [May 2, 2026, 10:08pm UTC](https://bisq.community/t/why-bisq-requires-me-to-update-when-i-have-latest-version/13665 "2026-05-02T22:08:51Z")

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bisq requires me to update latest version when i have do you have too

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## [This was caused by bug](https://bisq.community/t/this-was-caused-by-bug/13673)

<div class="topic-metadata">

**Author:** [@FRIDON21](https://bisq.community/u/FRIDON21)\
**Replies:** 2\
**Last updated:** [May 2, 2026, 3:15pm UTC](https://bisq.community/t/this-was-caused-by-bug/13673 "2026-05-02T15:15:51Z")

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## [Can I safely withdraw from Bisq wallet](https://bisq.community/t/can-i-safely-withdraw-from-bisq-wallet/13676)

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**Author:** [@phil](https://bisq.community/u/phil)\
**Replies:** 1\
**Last updated:** [May 1, 2026, 11:59pm UTC](https://bisq.community/t/can-i-safely-withdraw-from-bisq-wallet/13676 "2026-05-01T23:59:08Z")

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Hi, I have small amount of BTC in my Bisq wallet for escrow purposes in transactions. Can I currently withdraw this to my hardware wallet or is that blocked? Is the balance on the Bisq wallet safe? Best Regards

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## [PSA: Trade protocol exploit discovered, investigations ongoing](https://bisq.community/t/psa-trade-protocol-exploit-discovered-investigations-ongoing/13664)

<div class="topic-metadata">

**Author:** [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\
**Replies:** 10\
**Last updated:** [May 1, 2026, 9:12pm UTC](https://bisq.community/t/psa-trade-protocol-exploit-discovered-investigations-ongoing/13664 "2026-05-01T21:12:39Z")

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Bisq v1 has experienced an exploit in its trade protocol that allowed an attacker to drain a portion of available offers. The impact is limited to offers that were actively taken by the attacker. Funds held in users’ Bi…

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## [Bitcoin Knots](https://bisq.community/t/bitcoin-knots/12947)

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**Author:** [@tieck](https://bisq.community/u/tieck)\
**Replies:** 3\
**Last updated:** [May 1, 2026, 11:52am UTC](https://bisq.community/t/bitcoin-knots/12947 "2026-05-01T11:52:47Z")

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Is Bisq v1.9.x running fine with Bitcoin Knots 28.x as backend in the default configuration?

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## [Bug BTC value in order](https://bisq.community/t/bug-btc-value-in-order/13658)

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**Author:** [@bipbip](https://bisq.community/u/bipbip)\
**Replies:** 1\
**Last updated:** [April 21, 2026, 8:17am UTC](https://bisq.community/t/bug-btc-value-in-order/13658 "2026-04-21T08:17:06Z")

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ERROR MESSAGE : “Attention An error occurred at task: ProcessOfferAvailabilityResponse Cannot take offer because trade price check failed” As you can see all BTC value are N/A and not real value as indicated on ri…

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## [Messages failing to send for hours at a time](https://bisq.community/t/messages-failing-to-send-for-hours-at-a-time/13650)

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**Author:** [@rj11wacat5](https://bisq.community/u/rj11wacat5)\
**Replies:** 1\
**Last updated:** [April 12, 2026, 8:28am UTC](https://bisq.community/t/messages-failing-to-send-for-hours-at-a-time/13650 "2026-04-12T08:28:59Z")

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There are times (sometimes hours) where I can not communicate with the seller/buyer because the messages fail to send. When I try to send a message it just sits there and loads for 10 or 15 minutes, and then it eventuall…

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## [\[Suggestion\] A Flatpak Support](https://bisq.community/t/suggestion-a-flatpak-support/13647)

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**Author:** [@anonymous7356482](https://bisq.community/u/anonymous7356482)\
**Replies:** 1\
**Last updated:** [April 9, 2026, 8:01pm UTC](https://bisq.community/t/suggestion-a-flatpak-support/13647 "2026-04-09T20:01:11Z")

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Hi Bisq team, First of all, thank you for building such an important tool for decentralized Bitcoin trading. I wanted to suggest a feature that would greatly improve accessibility for a growing segment of Linux users: n…

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## [Known problem with Ledger-based XMR transaction Proofs - inviting opinions](https://bisq.community/t/known-problem-with-ledger-based-xmr-transaction-proofs-inviting-opinions/13558)

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**Author:** [@mrbeansteddy](https://bisq.community/u/mrbeansteddy)\
**Replies:** 1\
**Last updated:** [March 17, 2026, 9:08am UTC](https://bisq.community/t/known-problem-with-ledger-based-xmr-transaction-proofs-inviting-opinions/13558 "2026-03-17T09:08:18Z")

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Hi - I’ve encountered an issue with a disputed XMR/BTC trade which I think warrants attention. Fortunately the value of the trade is very low (less than $100) so I’m not losing a lot. However, any loss is a bit annoying,…

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## [Bisq window not showing under Wondows 11](https://bisq.community/t/bisq-window-not-showing-under-wondows-11/13086)

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**Author:** [@trostlooser](https://bisq.community/u/trostlooser)\
**Replies:** 6\
**Last updated:** [March 10, 2026, 9:18am UTC](https://bisq.community/t/bisq-window-not-showing-under-wondows-11/13086 "2026-03-10T09:18:19Z")

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I don’t know what happened. From one day to another my Bisq (v1.9.19) window does not show on my Windows 11 PC (24H2). I only see the icon and the preview on the taksbar but the window itself does not open and also the s…

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## [Bisq incorrectly thought my separate deposit was the payout for an active offer, and closed it!](https://bisq.community/t/bisq-incorrectly-thought-my-separate-deposit-was-the-payout-for-an-active-offer-and-closed-it/13532)

<div class="topic-metadata">

**Author:** [@jma289](https://bisq.community/u/jma289)\
**Replies:** 1\
**Last updated:** [March 6, 2026, 7:07am UTC](https://bisq.community/t/bisq-incorrectly-thought-my-separate-deposit-was-the-payout-for-an-active-offer-and-closed-it/13532 "2026-03-06T07:07:14Z")

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Been trading for a while. I had a buy offer, seller took it. Got the first confirmation. Paid zelle. As I was about to press PAYMENT SENT, the trade completed, and the payout was 0.00074 instead of 0.005 + deposit. Righ…

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## [Payment stuck "Please send confirmation again"](https://bisq.community/t/payment-stuck-please-send-confirmation-again/13527)

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**Author:** [@decode7267](https://bisq.community/u/decode7267)\
**Replies:** 2\
**Last updated:** [March 4, 2026, 5:41pm UTC](https://bisq.community/t/payment-stuck-please-send-confirmation-again/13527 "2026-03-04T17:41:26Z")

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Hello, After sending the SEPA transfer, I click “Payment Started” but it is stuck in “Please send confirmation again”. I did restart bisq and my computer. I also switched tab. I have Deleted Outdated Tor Files And Rest…

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## [⚠️ Warning: User @Quin1 is running a scam — do NOT follow their "DApps" links](https://bisq.community/t/warning-user-quin1-is-running-a-scam-do-not-follow-their-dapps-links/13513)

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**Author:** [@Numeric2](https://bisq.community/u/Numeric2)\
**Replies:** 2\
**Last updated:** [March 2, 2026, 6:31pm UTC](https://bisq.community/t/warning-user-quin1-is-running-a-scam-do-not-follow-their-dapps-links/13513 "2026-03-02T18:31:50Z")

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I want to warn the community about a scam I encountered after posting a legitimate support question here on the forum. What happened: I posted a question about the macOS Gatekeeper error (“Bisq.app ist beschädigt und k…

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## [Mediation stalled - Seller not accepting payout suggestion (Trade ID: xlaf4p)](https://bisq.community/t/mediation-stalled-seller-not-accepting-payout-suggestion-trade-id-xlaf4p/13519)

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**Author:** [@andre442](https://bisq.community/u/andre442)\
**Replies:** 1\
**Last updated:** [February 28, 2026, 3:12pm UTC](https://bisq.community/t/mediation-stalled-seller-not-accepting-payout-suggestion-trade-id-xlaf4p/13519 "2026-02-28T15:12:19Z")

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Hello everyone, I am opening this topic because my mediation is stalled and I need some help or advice from the community / mediators. Trade details: Trade ID: xlaf4p Mediator: luis3672 I am the buyer (fiat → …

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## [Resume transaction after system crash.](https://bisq.community/t/resume-transaction-after-system-crash/13521)

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**Author:** [@ezrabo](https://bisq.community/u/ezrabo)\
**Replies:** 1\
**Last updated:** [February 28, 2026, 3:11pm UTC](https://bisq.community/t/resume-transaction-after-system-crash/13521 "2026-02-28T15:11:16Z")

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Good morning, I was in the middle of a Bitcoin sale transaction when my Windows system became corrupted, and I can no longer turn the computer on. I managed to restore BISQ on another computer, but the transaction does n…

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## [„Bisq.app“ ist beschädigt und kann nicht geöffnet werden](https://bisq.community/t/bisq-app-ist-beschadigt-und-kann-nicht-geoffnet-werden/13511)

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**Author:** [@Numeric2](https://bisq.community/u/Numeric2)\
**Replies:** 2\
**Last updated:** [February 20, 2026, 1:46pm UTC](https://bisq.community/t/bisq-app-ist-beschadigt-und-kann-nicht-geoffnet-werden/13511 "2026-02-20T13:46:34Z")

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I’m trying to open the Bisq app version Bisq-1.9.22 on a Mac with Tahoe 26.2 and I’m getting the following error: “\*\*„Bisq.app“ ist beschädigt und kann nicht geöffnet werden. Es empfiehlt sich, das Image auszuwerfen.” \*…

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## [Using Bitcoinj to recover old bitsquare wallet](https://bisq.community/t/using-bitcoinj-to-recover-old-bitsquare-wallet/13507)

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**Author:** [@inigo67](https://bisq.community/u/inigo67)\
**Replies:** 2\
**Last updated:** [February 20, 2026, 1:45pm UTC](https://bisq.community/t/using-bitcoinj-to-recover-old-bitsquare-wallet/13507 "2026-02-20T13:45:16Z")

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How do I use bitboinj to recover an old bitsquare wallet? I have both the old wallet and spv file on hand.

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## [Bisq password fail, wallet restore empty](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459)

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**Author:** [@barista](https://bisq.community/u/barista)\
**Replies:** 8\
**Last updated:** [February 20, 2026, 1:43pm UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459 "2026-02-20T13:43:28Z")

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(Posting new topic as earlier post on related older topic didn’t receive any inputs) Hi, I am facing this problem, strange though that this was supposed to be fixed long back. Here is what happened. I have enabled pas…

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## [Lost Fiat Payment Accounts & Reputation after DB reset + upgrade – Need help restoring](https://bisq.community/t/lost-fiat-payment-accounts-reputation-after-db-reset-upgrade-need-help-restoring/13500)

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**Author:** [@fo102](https://bisq.community/u/fo102)\
**Replies:** 2\
**Last updated:** [February 12, 2026, 3:16pm UTC](https://bisq.community/t/lost-fiat-payment-accounts-reputation-after-db-reset-upgrade-need-help-restoring/13500 "2026-02-12T15:16:00Z")

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Hi everyone, I’m looking for help recovering my Fiat Payment Accounts and account reputation after resolving a long-standing sync issue. I was experiencing the known problem where Bisq was stuck syncing around 95–96% S…

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## [Bisq v1 stuck at ~95–96% SPV sync on startup (Linux), cannot reach Settings → Network](https://bisq.community/t/bisq-v1-stuck-at-95-96-spv-sync-on-startup-linux-cannot-reach-settings-network/13480)

<div class="topic-metadata">

**Author:** [@fo102](https://bisq.community/u/fo102)\
**Replies:** 3\
**Last updated:** [February 12, 2026, 11:04am UTC](https://bisq.community/t/bisq-v1-stuck-at-95-96-spv-sync-on-startup-linux-cannot-reach-settings-network/13480 "2026-02-12T11:04:51Z")

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Post body Hi everyone, I’m running into a persistent issue with Bisq v1 on Linux (Mint, x86\_64) where the application gets stuck around 95–96% SPV sync on startup and never completes, even when left running overnight. B…

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## [PGP signature problem](https://bisq.community/t/pgp-signature-problem/13470)

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**Author:** [@yusuf](https://bisq.community/u/yusuf)\
**Replies:** 8\
**Last updated:** [February 10, 2026, 9:57pm UTC](https://bisq.community/t/pgp-signature-problem/13470 "2026-02-10T21:57:17Z")

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HI i recently install bisq but im stuck with verification process, the siteweb “bisq” give’s me an old key: the one of “Alegandro Garcia” but it expired. So I find the public key of Henrik janssen but this time I needed …

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## [Exporting/importing accounts doesn't carry over the signature status](https://bisq.community/t/exporting-importing-accounts-doesnt-carry-over-the-signature-status/8635)

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**Author:** [@goraelec](https://bisq.community/u/goraelec)\
**Replies:** 1\
**Last updated:** [February 4, 2026, 12:29pm UTC](https://bisq.community/t/exporting-importing-accounts-doesnt-carry-over-the-signature-status/8635 "2026-02-04T12:29:41Z")

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Please, can anyone let me know why exporting and importing accounts to a new machine doesn’t carry over the signature status? Will the same happen if I migrate to a new data directory?

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## [No addresses for withdraw found" error after restoring wallet from Seed (SPV Rescan didn't work](https://bisq.community/t/no-addresses-for-withdraw-found-error-after-restoring-wallet-from-seed-spv-rescan-didnt-work/13477)

<div class="topic-metadata">

**Author:** [@nativesegwit](https://bisq.community/u/nativesegwit)\
**Replies:** 1\
**Last updated:** [January 30, 2026, 8:57am UTC](https://bisq.community/t/no-addresses-for-withdraw-found-error-after-restoring-wallet-from-seed-spv-rescan-didnt-work/13477 "2026-01-30T08:57:24Z")

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Hi everyone, I’m looking for technical support regarding a withdrawal issue on Bisq. I am trying to transfer funds to an external Electrum wallet, but I keep getting this error: bisq.core.btc.exceptions.addressentryexce…

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## [Unable to send funds](https://bisq.community/t/unable-to-send-funds/13458)

<div class="topic-metadata">

**Author:** [@khun](https://bisq.community/u/khun)\
**Replies:** 2\
**Last updated:** [January 25, 2026, 9:11am UTC](https://bisq.community/t/unable-to-send-funds/13458 "2026-01-25T09:11:15Z")

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Hi, I’ve been using Bisq for a few months and I’m trying to send my BTC from Bisq to my cold wallet. I’m on macOS and running Bisq version 1.9.21. When I click “Withdraw selected”, the withdrawal cannot be completed an…

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## [Forgot my password and tried to restore wallet](https://bisq.community/t/forgot-my-password-and-tried-to-restore-wallet/7096)

<div class="topic-metadata">

**Author:** [@Troptop](https://bisq.community/u/Troptop)\
**Replies:** 19\
**Last updated:** [January 2, 2026, 6:06am UTC](https://bisq.community/t/forgot-my-password-and-tried-to-restore-wallet/7096 "2026-01-02T06:06:18Z")

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Hello, I read another topic about this, but didn’t really understand from that what I’m supposed to do… So I have a bisq wallet which I forgot the password to. I clicked the “forgot my password” button and filled in my…

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