# Support **URL:** https://bisq.community/c/support/18.md?page=10 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 11 --- ## [Account restore without app data, dispute in progress](https://bisq.community/t/account-restore-without-app-data-dispute-in-progress/11381)
**Author:** [@bisqtrader0011](https://bisq.community/u/bisqtrader0011)\ **Replies:** 4\ **Last updated:** [February 7, 2022, 9:49pm UTC](https://bisq.community/t/account-restore-without-app-data-dispute-in-progress/11381 "2022-02-07T21:49:52Z")
Hi all, Managed to cook my OS with Bisq app data. I do have the seed and have verified using the xpub that it is correct. I was in the middle of a dispute so funds are locked. Further dispute background if relevant: Me… --- ## [Paid ~500 BSQ trading fee for nothing](https://bisq.community/t/paid-500-bsq-trading-fee-for-nothing/11391)
**Author:** [@fee4](https://bisq.community/u/fee4)\ **Replies:** 6\ **Last updated:** [February 7, 2022, 7:43am UTC](https://bisq.community/t/paid-500-bsq-trading-fee-for-nothing/11391 "2022-02-07T07:43:07Z")
Hello, I have copied all BTC private keys to another wallet. I saw 2 BTC addresses under 50k sats even totaling under 50k satoshis. I thought those are dust coins and I can spend. Because those coins were not visible in… --- ## [How can I block a user on bisq?](https://bisq.community/t/how-can-i-block-a-user-on-bisq/8741)
**Author:** [@bisqtrader12](https://bisq.community/u/bisqtrader12)\ **Replies:** 3\ **Last updated:** [February 6, 2022, 5:07pm UTC](https://bisq.community/t/how-can-i-block-a-user-on-bisq/8741 "2022-02-06T17:07:41Z")
I no longer want to trade with a user because i think he is a scam or there is always an issue with him and his trades. How can I go about blocking him so I no longer have to deal with him. --- ## [Locked Balance](https://bisq.community/t/locked-balance/11387)
**Author:** [@FizzyLloyd](https://bisq.community/u/FizzyLloyd)\ **Replies:** 3\ **Last updated:** [February 5, 2022, 10:20pm UTC](https://bisq.community/t/locked-balance/11387 "2022-02-05T22:20:01Z")
I had a failed trade as a seller. The buyer never paid so I was told I would be awarded 20% of the trade value on top of my returned deposit. Ok so now, 24 hours later. I have an amount in the Locked section, not as much… --- ## [Can't send payment via zelle to a seller](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373)
**Author:** [@blackmoses333](https://bisq.community/u/blackmoses333)\ **Replies:** 4\ **Last updated:** [February 4, 2022, 9:43pm UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373 "2022-02-04T21:43:29Z")
So I make an offer and the deposit was sent. I got the seller’s zelle email. I added the email into my zelle and I tried to sent the payment but my bank sent me a message said " We can’t send payments or requests to “s… --- ## [BTC seller may be a scammer?](https://bisq.community/t/btc-seller-may-be-a-scammer/11376)
**Author:** [@abbysome](https://bisq.community/u/abbysome)\ **Replies:** 2\ **Last updated:** [February 3, 2022, 8:39pm UTC](https://bisq.community/t/btc-seller-may-be-a-scammer/11376 "2022-02-03T20:39:40Z")
Hi, I’ve entered into a trade to buy BTC, and I’ve attempted to make a payment to the seller’s bank account. The seller’s account is supposedly a business bank account (i.e. name in format company name LTD), however the… --- ## [Always the same taker of my offer. Shall I be concerned?](https://bisq.community/t/always-the-same-taker-of-my-offer-shall-i-be-concerned/11369)
**Author:** [@morpheus32](https://bisq.community/u/morpheus32)\ **Replies:** 6\ **Last updated:** [January 31, 2022, 6:47pm UTC](https://bisq.community/t/always-the-same-taker-of-my-offer-shall-i-be-concerned/11369 "2022-01-31T18:47:30Z")
Hi. I´ve been using bisq for a while. In the last 6 months, every time I create an offer (I am maker/buy BTC) it is always taken by the same person. He/she always pays and I had never any issue but I am concern about my … --- ## [Keeping your Bisq instance secure](https://bisq.community/t/keeping-your-bisq-instance-secure/11366)
**Author:** [@Pazza](https://bisq.community/u/Pazza)\ **Replies:** 1\ **Last updated:** [January 30, 2022, 9:14pm UTC](https://bisq.community/t/keeping-your-bisq-instance-secure/11366 "2022-01-30T21:14:25Z")
Thought it might be good to start a topic to share good practice about how to keep their funds on their Bisq instance secure. Here is a link to the wiki with more info on Bisq’s Bitcoin wallet. Here are a few things I … --- ## [Security deposit not refunded](https://bisq.community/t/security-deposit-not-refunded/11350)
**Author:** [@Randomcamel](https://bisq.community/u/Randomcamel)\ **Replies:** 3\ **Last updated:** [January 29, 2022, 10:12pm UTC](https://bisq.community/t/security-deposit-not-refunded/11350 "2022-01-29T22:12:01Z")
Hi there, I’ve successfully completed 3 trades so far but the security deposit of any of them has been refunded. What shall I do to get my deposit back? Thanks --- ## [\#bisq:bitcoin.kyoto](https://bisq.community/t/bisq-bitcoin-kyoto/11365)
**Author:** [@AndyCC](https://bisq.community/u/AndyCC)\ **Replies:** 2\ **Last updated:** [January 29, 2022, 12:17am UTC](https://bisq.community/t/bisq-bitcoin-kyoto/11365 "2022-01-29T00:17:27Z")
Hello, it would be nice to know more about the Bisq Martrix chat rooms. Why want the developer switch to the Matrix chat rooms ? What is wrong with the Keybase chat rooms? I have now an Matrix account at an different… --- ## [Cannot remove failed trade from open trades](https://bisq.community/t/cannot-remove-failed-trade-from-open-trades/11363)
**Author:** [@jjgg1](https://bisq.community/u/jjgg1)\ **Replies:** 3\ **Last updated:** [January 28, 2022, 9:48pm UTC](https://bisq.community/t/cannot-remove-failed-trade-from-open-trades/11363 "2022-01-28T21:48:47Z")
Hi, in my open trades I can see recognizably failed trade as it does not have taker fee transaction ID and deposit transaction ID but I cannot move it to failed trades. What else can I do? Thanks. Bisq v1.8.0 OS: Win1… --- ## [Trader chat error](https://bisq.community/t/trader-chat-error/11362)
**Author:** [@jjgg1](https://bisq.community/u/jjgg1)\ **Replies:** 1\ **Last updated:** [January 28, 2022, 8:42am UTC](https://bisq.community/t/trader-chat-error/11362 "2022-01-28T08:42:12Z")
Hi, when sending messages to trade peer I am receiving an error: “Receiver could not process message. Error: timed out. Try sending message again”. Then I restart Bisq and try again but the result is the same. Could y… --- ## [Sold BTC via SEPA to a company](https://bisq.community/t/sold-btc-via-sepa-to-a-company/9957)
**Author:** [@BTCGambler](https://bisq.community/u/BTCGambler)\ **Replies:** 7\ **Last updated:** [January 22, 2022, 1:26am UTC](https://bisq.community/t/sold-btc-via-sepa-to-a-company/9957 "2022-01-22T01:26:56Z")
Hi guys, I just sold BTC via SEPA and received the money, but the buyer’s bank account seems to be either a company or some sort of club or something. I cannot tell because it is in a foreign language, but it’s definite… --- ## [SEPA Seller Name is an Exchange URL](https://bisq.community/t/sepa-seller-name-is-an-exchange-url/9205)
**Author:** [@lorilorilori](https://bisq.community/u/lorilorilori)\ **Replies:** 21\ **Last updated:** [January 16, 2022, 11:25pm UTC](https://bisq.community/t/sepa-seller-name-is-an-exchange-url/9205 "2022-01-16T23:25:49Z")
Hi I clicked on an offer to buy bitcoin with a SEPA transfer. I’ve sent the deposit (which is relatively high). Then the seller data appears to send the transaction, but I find that the Recipient Name is not a person … --- ## [Warning message when i launch Bisq](https://bisq.community/t/warning-message-when-i-launch-bisq/11035)
**Author:** [@nnnn](https://bisq.community/u/nnnn)\ **Replies:** 5\ **Last updated:** [January 9, 2022, 4:43pm UTC](https://bisq.community/t/warning-message-when-i-launch-bisq/11035 "2022-01-09T16:43:40Z")
Bisq gives me the " Warning: We did not receive a filter object from the seed nodes. This is not expected situation. Please inform the Bisq developers. " warning message. It also says “No seed nodes available”. What shou… --- ## [Can You Use TransferWise to Make SEPA Payments?](https://bisq.community/t/can-you-use-transferwise-to-make-sepa-payments/11102)
**Author:** [@john9234](https://bisq.community/u/john9234)\ **Replies:** 10\ **Last updated:** [January 8, 2022, 10:35pm UTC](https://bisq.community/t/can-you-use-transferwise-to-make-sepa-payments/11102 "2022-01-08T22:35:56Z")
Hi I’m outside the EU and setup a TransferWise EUR account thinking I would be able to make payments to other European bank accounts as it has its own BIC and IBAN. Today I tried my first trade and in TransferWise, whe… --- ## [Unable to generate Tor v3 address?](https://bisq.community/t/unable-to-generate-tor-v3-address/11305)
**Author:** [@ven29](https://bisq.community/u/ven29)\ **Replies:** 6\ **Last updated:** [January 4, 2022, 9:36pm UTC](https://bisq.community/t/unable-to-generate-tor-v3-address/11305 "2022-01-04T21:36:29Z")
Hi all, I keep receiving a popup whenever I start Bisq saying my Tor V2 address is getting depreciated. I followed this guide to upgrade my address to a v3 one: Changing your onion address - Bisq Wiki Steps I took: C… --- ## [how can I edit the ~/.local/share/Bisq/btc\_mainnet/tor/torrc](https://bisq.community/t/how-can-i-edit-the-local-share-bisq-btc-mainnet-tor-torrc/11309)
**Author:** [@tortortor](https://bisq.community/u/tortortor)\ **Replies:** 1\ **Last updated:** [January 4, 2022, 3:39pm UTC](https://bisq.community/t/how-can-i-edit-the-local-share-bisq-btc-mainnet-tor-torrc/11309 "2022-01-04T15:39:30Z")
Hello, how can I edit the ~/.local/share/Bisq/btc\_mainnet/tor/torrc file that is being recreated at startup? My provider is blocking the tor network and I am forced to use the “Socks5Proxy 127.0.0.1:9555” option to forw… --- ## [2FA for withdrawals](https://bisq.community/t/2fa-for-withdrawals/10900)
**Author:** [@Badha5h](https://bisq.community/u/Badha5h)\ **Replies:** 10\ **Last updated:** [December 30, 2021, 7:40am UTC](https://bisq.community/t/2fa-for-withdrawals/10900 "2021-12-30T07:40:14Z")
Are there any plans to implement 2FA for BTC withdrawals? I’d like a bit more security than just a password. Cheers --- ## [Penalty for careless mediators?](https://bisq.community/t/penalty-for-careless-mediators/11120)
**Author:** [@BTCGambler](https://bisq.community/u/BTCGambler)\ **Replies:** 3\ **Last updated:** [December 28, 2021, 8:53pm UTC](https://bisq.community/t/penalty-for-careless-mediators/11120 "2021-12-28T20:53:06Z")
So recently I started this thread that I don’t want trade with corporate accounts but only with indivdual accounts. I also immediately after starting this trade I requested mediator because I didn’t want to take the t… --- ## [Cancelled an open offer and now cant' get my funds back](https://bisq.community/t/cancelled-an-open-offer-and-now-cant-get-my-funds-back/11299)
**Author:** [@mexchange](https://bisq.community/u/mexchange)\ **Replies:** 10\ **Last updated:** [December 28, 2021, 8:41pm UTC](https://bisq.community/t/cancelled-an-open-offer-and-now-cant-get-my-funds-back/11299 "2021-12-28T20:41:15Z")
I cancelled an open offer because my email address changed. then it said I could go to another page to retrieve my funds reserved for the offer, but when I tried it said address is incorrect. What address??? then that p… --- ## [Change email address](https://bisq.community/t/change-email-address/11301)
**Author:** [@noetik](https://bisq.community/u/noetik)\ **Replies:** 2\ **Last updated:** [December 28, 2021, 5:24pm UTC](https://bisq.community/t/change-email-address/11301 "2021-12-28T17:24:31Z")
Is is possible to change email address without losing the aging related to the account ? --- ## [Zelle account 'flagged for fraud' after just three trades](https://bisq.community/t/zelle-account-flagged-for-fraud-after-just-three-trades/11297)
**Author:** [@tHadd](https://bisq.community/u/tHadd)\ **Replies:** 1\ **Last updated:** [December 24, 2021, 10:02pm UTC](https://bisq.community/t/zelle-account-flagged-for-fraud-after-just-three-trades/11297 "2021-12-24T22:02:43Z")
is it possible that a bad actor in a completed trade could get my zelle account flagged for fraud by randomly reporting me? my current trade peer is saying he can’t send money because my zelle account is ‘flagged for fra… --- ## [How should I proceed to unlock BTC](https://bisq.community/t/how-should-i-proceed-to-unlock-btc/11152)
**Author:** [@gams](https://bisq.community/u/gams)\ **Replies:** 5\ **Last updated:** [December 24, 2021, 10:00pm UTC](https://bisq.community/t/how-should-i-proceed-to-unlock-btc/11152 "2021-12-24T22:00:19Z")
Hello, i have been using Bisq now for a couple of months. Somehow, sometime some BTC got locked. I thought that ones all my open trades and open offers would complete, those locked BTC would return to my wallet. But … --- ## [Blank trade screen and apparently btc auto-released before payment](https://bisq.community/t/blank-trade-screen-and-apparently-btc-auto-released-before-payment/11294)
**Author:** [@Adria](https://bisq.community/u/Adria)\ **Replies:** 5\ **Last updated:** [December 22, 2021, 12:16am UTC](https://bisq.community/t/blank-trade-screen-and-apparently-btc-auto-released-before-payment/11294 "2021-12-22T00:16:41Z")
Hello, I’ve been using Bisq for three moths without any major issue, but today after a peer took my offer the trade screen was all blank. No information about the trade state and impossible to do any action. I tried to… --- ## [Failed taker after v1.8.0](https://bisq.community/t/failed-taker-after-v1-8-0/11273)
**Author:** [@Mat](https://bisq.community/u/Mat)\ **Replies:** 6\ **Last updated:** [December 18, 2021, 8:39am UTC](https://bisq.community/t/failed-taker-after-v1-8-0/11273 "2021-12-18T08:39:09Z")
Hey I just updated to v180. My trade partner may still be on a lower version. I went to “sell btc” tab and took a SEPA trade. This is the first time I selected “pay fees with BSQ” as I acquired some. The trade seems to … --- ## [Payment started button keeps saying please send confirmation again](https://bisq.community/t/payment-started-button-keeps-saying-please-send-confirmation-again/11284)
**Author:** [@hodlbtc123](https://bisq.community/u/hodlbtc123)\ **Replies:** 1\ **Last updated:** [December 16, 2021, 10:14am UTC](https://bisq.community/t/payment-started-button-keeps-saying-please-send-confirmation-again/11284 "2021-12-16T10:14:14Z")
I’ve tried shutting gown Bisq and starting again but I keep getting this error. I’ve already sent the seller the money via Strike. What do I need to do to fix this? Can the seller still send me the bitcoin with this butt… --- ## [Latest upgrade how to?](https://bisq.community/t/latest-upgrade-how-to/11283)
**Author:** [@bisqsurfer](https://bisq.community/u/bisqsurfer)\ **Replies:** 4\ **Last updated:** [December 16, 2021, 10:11am UTC](https://bisq.community/t/latest-upgrade-how-to/11283 "2021-12-16T10:11:18Z")
I’m not computer illiterate but this might seem like a dumb question but how do you upgrade to the latest version 1.8.0? I get the warning that the new Bisq update is available. I press the DOWNLOAD INSTALLER AND VERIF… --- ## [When to send Zelle Payment? (Newbie asking)](https://bisq.community/t/when-to-send-zelle-payment-newbie-asking/11269)
**Author:** [@Lacky](https://bisq.community/u/Lacky)\ **Replies:** 2\ **Last updated:** [December 12, 2021, 8:10pm UTC](https://bisq.community/t/when-to-send-zelle-payment-newbie-asking/11269 "2021-12-12T20:10:49Z")
Hello. Trying to complete my first Bisq transaction. I am the buyer of BTC and am using Zelle to send USD. At what point in the transaction do I send the Zelle payment? Do I wait for BTC to arrive, or do I send USD f… --- ## [Privacy on Bisq explained](https://bisq.community/t/privacy-on-bisq-explained/11243)
**Author:** [@w000000t](https://bisq.community/u/w000000t)\ **Replies:** 7\ **Last updated:** [December 12, 2021, 12:32pm UTC](https://bisq.community/t/privacy-on-bisq-explained/11243 "2021-12-12T12:32:30Z")
Bisq is all about avoiding KYC on traditional exchanges. This comes in a nuanced way, as truly, undeniable private bitcoin can easily come from mining a block yourself, while all the rest takes work. Well, mining a bloc… [Previous page](https://bisq.community/c/support/18.md?page=9) [Next page](https://bisq.community/c/support/18.md?page=11)