# Support **URL:** https://bisq.community/c/support/18.md?page=11 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 12 --- ## [Connecting to bitcoin network](https://bisq.community/t/connecting-to-bitcoin-network/8871)
**Author:** [@septicfrank](https://bisq.community/u/septicfrank)\ **Replies:** 9\ **Last updated:** [December 4, 2021, 8:37am UTC](https://bisq.community/t/connecting-to-bitcoin-network/8871 "2021-12-04T08:37:42Z")
Hello, I’m having trouble connecting to the bitcoin network. Never had this problem before. I use my own node for connections and have plenty of bitcoin connections (tor enabled) I cannot get passed the initial loading… --- ## [Payment confirmation not going through + seller not receiving chat messages](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254)
**Author:** [@NakedAthena](https://bisq.community/u/NakedAthena)\ **Replies:** 2\ **Last updated:** [December 4, 2021, 3:04am UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254 "2021-12-04T03:04:38Z")
Hello, I have rummaged through previous similar issues and tried a few things. I’ve tried restarting Bisq a few times, then tried resyncronising the spv, restarted Bisq twice as per instructions but my payment confirmat… --- ## [Payment confirmation failing to send](https://bisq.community/t/payment-confirmation-failing-to-send/11250)
**Author:** [@ss387841](https://bisq.community/u/ss387841)\ **Replies:** 2\ **Last updated:** [November 30, 2021, 3:56pm UTC](https://bisq.community/t/payment-confirmation-failing-to-send/11250 "2021-11-30T15:56:21Z")
I am attempting to buy and have sent my payment, but when I try to confirm with the button I continue to be notified that I need to “send the confirmation again”. I have sent a test message to the counterparty and have b… --- ## [Please inform the Bisq developers](https://bisq.community/t/please-inform-the-bisq-developers/11247)
**Author:** [@goldark](https://bisq.community/u/goldark)\ **Replies:** 2\ **Last updated:** [November 29, 2021, 7:44am UTC](https://bisq.community/t/please-inform-the-bisq-developers/11247 "2021-11-29T07:44:32Z")
I received the following message and I don’t really know what to do, can you help me? Thanks “Attention We have not received a filter object from the seed nodes. This situation was not expected. Please inform the Bisq … --- ## [Unisigned user that I have done a trade with before](https://bisq.community/t/unisigned-user-that-i-have-done-a-trade-with-before/11176)
**Author:** [@orioncairo](https://bisq.community/u/orioncairo)\ **Replies:** 2\ **Last updated:** [November 25, 2021, 9:25pm UTC](https://bisq.community/t/unisigned-user-that-i-have-done-a-trade-with-before/11176 "2021-11-25T21:25:05Z")
I have done a trade previsouly with this person, but they are still unsigned. This previous trade somehow ended with my purchased BTC not in my wallet as BISQ shut down then when reopened my BTC was withdrawn to an addr… --- ## [\[RESOLVED\] Offer keeps getting disabled?](https://bisq.community/t/resolved-offer-keeps-getting-disabled/11230)
**Author:** [@prva](https://bisq.community/u/prva)\ **Replies:** 2\ **Last updated:** [November 24, 2021, 9:08am UTC](https://bisq.community/t/resolved-offer-keeps-getting-disabled/11230 "2021-11-24T09:08:09Z")
I successfully made a first offer and completed the transaction this morning. Now after creating a second offer I have noticed that my offer keeps defaulting to disabled. After enabling it it returns to disabled within a… --- ## [System hangs on a desktop - NOT a laptop in hibernation .](https://bisq.community/t/system-hangs-on-a-desktop-not-a-laptop-in-hibernation/11226)
**Author:** [@philip\_rhoades](https://bisq.community/u/philip_rhoades)\ **Replies:** 2\ **Last updated:** [November 22, 2021, 4:44am UTC](https://bisq.community/t/system-hangs-on-a-desktop-not-a-laptop-in-hibernation/11226 "2021-11-22T04:44:17Z")
People, I have been away for a while but now I need to withdraw some of what is in my account to another BTC address but when I go through the exercise I get the message: “You need to wait till the download of missing … --- ## [I don't see open trade](https://bisq.community/t/i-dont-see-open-trade/11223)
**Author:** [@Jary](https://bisq.community/u/Jary)\ **Replies:** 1\ **Last updated:** [November 19, 2021, 10:13pm UTC](https://bisq.community/t/i-dont-see-open-trade/11223 "2021-11-19T22:13:28Z")
Hi, I accepted the purchase offer in the morning. I didn’t want to wait for the blockchain to confirm. I’ve opened it bisq until now but I don’t see this trade in open trades. In the transactions I see the deducted amoun… --- ## [Trade Not Completed in Time - Support Agent N/A](https://bisq.community/t/trade-not-completed-in-time-support-agent-n-a/11017)
**Author:** [@danknes1738](https://bisq.community/u/danknes1738)\ **Replies:** 21\ **Last updated:** [November 16, 2021, 8:12pm UTC](https://bisq.community/t/trade-not-completed-in-time-support-agent-n-a/11017 "2021-11-16T20:12:21Z")
First time I’ve encountered this bug or issue. The buyer did not send fiat payment, I attempted to reach out to the buyer 3 times. The time expired, and my messages weren’t going through to the Support Agent. I updated B… --- ## [Move data directory to another drive](https://bisq.community/t/move-data-directory-to-another-drive/11211)
**Author:** [@wallart](https://bisq.community/u/wallart)\ **Replies:** 5\ **Last updated:** [November 13, 2021, 9:06pm UTC](https://bisq.community/t/move-data-directory-to-another-drive/11211 "2021-11-13T21:06:25Z")
How can I move the existing data directory on Linux to a different drive? I have read the topics about starting a new directory, but that’s not what I want. I want to take the existing Bisq data directory and move it, in… --- ## [Joining Keybase Bisq problem](https://bisq.community/t/joining-keybase-bisq-problem/11197)
**Author:** [@laue](https://bisq.community/u/laue)\ **Replies:** 1\ **Last updated:** [November 12, 2021, 10:33pm UTC](https://bisq.community/t/joining-keybase-bisq-problem/11197 "2021-11-12T22:33:41Z")
when we try to “join a team” “Bisq” in keybase we get “access already request” - we are basically unable to join the Bisq chat in keybase - any suggestion ? --- ## [BISQ DAO SYNC stalled during trade](https://bisq.community/t/bisq-dao-sync-stalled-during-trade/11209)
**Author:** [@Pou](https://bisq.community/u/Pou)\ **Replies:** 2\ **Last updated:** [November 12, 2021, 7:42pm UTC](https://bisq.community/t/bisq-dao-sync-stalled-during-trade/11209 "2021-11-12T19:42:32Z")
Hi team, Seems my bisq dao sync has stalled or is behind the lead block. Currently “awaiting blocks…verified 703,897 of 709,337” I had a transaction take place buying some bsq around the 709,000 mark. Mainnet says its … --- ## [Zelle payment rejected by two banks](https://bisq.community/t/zelle-payment-rejected-by-two-banks/11206)
**Author:** [@nate987](https://bisq.community/u/nate987)\ **Replies:** 1\ **Last updated:** [November 11, 2021, 3:50am UTC](https://bisq.community/t/zelle-payment-rejected-by-two-banks/11206 "2021-11-11T03:50:35Z")
Hello. I love the idea of this market, but unfortunately my first trade is not going well. This is a Zelle trade. Everything went smoothly till I tried to pay via Zelle. The payment was rejected by both of my banks. … --- ## [Not able to open BISQ: Connection to the Bitcoin network failed (Wallet contained duplicate transaction)](https://bisq.community/t/not-able-to-open-bisq-connection-to-the-bitcoin-network-failed-wallet-contained-duplicate-transaction/11199)
**Author:** [@Stocky](https://bisq.community/u/Stocky)\ **Replies:** 1\ **Last updated:** [November 10, 2021, 2:45pm UTC](https://bisq.community/t/not-able-to-open-bisq-connection-to-the-bitcoin-network-failed-wallet-contained-duplicate-transaction/11199 "2021-11-10T14:45:19Z")
Could you please help me what should I do? I’ve just reinstall new Bisq. Currently I have few opened trades, few failed traides but I am not able to access Bisq. I am receiving only warning message: Connection to the B… --- ## [Help The address is not correct. Please check the address format](https://bisq.community/t/help-the-address-is-not-correct-please-check-the-address-format/11188)
**Author:** [@bejla](https://bisq.community/u/bejla)\ **Replies:** 2\ **Last updated:** [November 8, 2021, 12:25pm UTC](https://bisq.community/t/help-the-address-is-not-correct-please-check-the-address-format/11188 "2021-11-08T12:25:30Z")
I have tried the addresses starting with 1, 3, bc1 but on every address I got the same warning message. Bisq: v1.7.5 Windows 10 Shall I try BTC emergency wallet? --- ## [Seller says my payment got their Zelle account banned](https://bisq.community/t/seller-says-my-payment-got-their-zelle-account-banned/11186)
**Author:** [@outerwestside](https://bisq.community/u/outerwestside)\ **Replies:** 1\ **Last updated:** [November 6, 2021, 10:55pm UTC](https://bisq.community/t/seller-says-my-payment-got-their-zelle-account-banned/11186 "2021-11-06T22:55:31Z")
I am a relatively new Bisq user, so apologies if this is not the right place to ask for help. I did not see an option to ask for mediation on a transaction that is still in progress. I created an offer to buy BTC and a … --- ## [Seller never confirmed that he received fiat, keep getting error receiver could not process message](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173)
**Author:** [@Bluemainger](https://bisq.community/u/Bluemainger)\ **Replies:** 3\ **Last updated:** [October 31, 2021, 11:17pm UTC](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173 "2021-10-31T23:17:34Z")
I sent a mo and seller has not confirmed the payment, but I have updated to the latest version but I cannot message the arbitrator as I keep getting the message receiver could not process message in the chat. The seller … --- ## [Dispute resolution help needed](https://bisq.community/t/dispute-resolution-help-needed/3046)
**Author:** [@Kretchino](https://bisq.community/u/Kretchino)\ **Replies:** 5\ **Last updated:** [October 30, 2021, 9:04pm UTC](https://bisq.community/t/dispute-resolution-help-needed/3046 "2021-10-30T21:04:34Z")
Hi, Lately I accepted an offer to buy btc with a SEPA transfer. After first stage confirmation and funds locked, I proceeded to my bank’s web site for the EUR SEPA transfer. Unfortunately my bank doesn’t recognize the s… --- ## [Bisq v1.7.5 Install Question](https://bisq.community/t/bisq-v1-7-5-install-question/11166)
**Author:** [@1mzq](https://bisq.community/u/1mzq)\ **Replies:** 2\ **Last updated:** [October 29, 2021, 3:11pm UTC](https://bisq.community/t/bisq-v1-7-5-install-question/11166 "2021-10-29T15:11:59Z")
A dummy question here but I could use some help (Mac OS): I recently installed Bisq and have now been alerted about v1.7.5. So I downloaded the new version, quit the Bisq app, then reopened the app. But nothing’s updat… --- ## [Sell crypto in multiple currencies](https://bisq.community/t/sell-crypto-in-multiple-currencies/11156)
**Author:** [@andmm](https://bisq.community/u/andmm)\ **Replies:** 1\ **Last updated:** [October 27, 2021, 4:01pm UTC](https://bisq.community/t/sell-crypto-in-multiple-currencies/11156 "2021-10-27T16:01:03Z")
Guys any help welcome, before I could buy / sell crypto in USD/ GBP and EUR, now Bisq only allow/ shows me only to do it in EUR. How could could buy / sell crypto in USD/ GBP and EUR again ??? Thanks in adavance --- ## [BTC lost? Never recieved it after trade](https://bisq.community/t/btc-lost-never-recieved-it-after-trade/11154)
**Author:** [@orioncairo](https://bisq.community/u/orioncairo)\ **Replies:** 1\ **Last updated:** [October 26, 2021, 10:33am UTC](https://bisq.community/t/btc-lost-never-recieved-it-after-trade/11154 "2021-10-26T10:33:32Z")
Hi, I’ve been making a few BTC buys lately. The most recent one has resulted in me not having the BTC I bought in my possession, somehow. After sending the fiat, it proceeded to the end of the trade where I can withdraw… --- ## [Wrong sepa/iban country code of taker](https://bisq.community/t/wrong-sepa-iban-country-code-of-taker/11131)
**Author:** [@jutunvintti](https://bisq.community/u/jutunvintti)\ **Replies:** 2\ **Last updated:** [October 17, 2021, 8:40am UTC](https://bisq.community/t/wrong-sepa-iban-country-code-of-taker/11131 "2021-10-17T08:40:16Z")
Hi, I had an sell offer for some btc with somekind of “acceptedCountryCodes” setting. Taker took my offer, and it seems he/she has an “bic”: “TRWIBEB1XXX” and also iban starting BE… TRWIBEB1XXX translates to TRANSFERW… --- ## [What to do about a suspicious Zelle BTC buyer?](https://bisq.community/t/what-to-do-about-a-suspicious-zelle-btc-buyer/11124)
**Author:** [@Kit](https://bisq.community/u/Kit)\ **Replies:** 1\ **Last updated:** [October 8, 2021, 10:52pm UTC](https://bisq.community/t/what-to-do-about-a-suspicious-zelle-btc-buyer/11124 "2021-10-08T22:52:48Z")
Hello, I recently encountered a very suspicious Zelle BTC buyer and figured I might share some of the details to see if I or the community have any reason to worry. The buyer was 7 days verified at the time I sold which… --- ## [Unsigned user mistakes - 2nd trade and no BTC](https://bisq.community/t/unsigned-user-mistakes-2nd-trade-and-no-btc/11123)
**Author:** [@jasebtc](https://bisq.community/u/jasebtc)\ **Replies:** 4\ **Last updated:** [October 2, 2021, 4:41pm UTC](https://bisq.community/t/unsigned-user-mistakes-2nd-trade-and-no-btc/11123 "2021-10-02T16:41:06Z")
Just signed up to BISQ earlier. There was a lot to take in and I didn’t spot the restrictions on unsigned accounts that purchase BTC. I made my first trade using Revolut and bought 0.01 BTC with no problems. My payment … --- ## [Anonymity of deposit when XMR -\> BTC](https://bisq.community/t/anonymity-of-deposit-when-xmr-btc/11079)
**Author:** [@morpholiv](https://bisq.community/u/morpholiv)\ **Replies:** 3\ **Last updated:** [September 29, 2021, 4:50pm UTC](https://bisq.community/t/anonymity-of-deposit-when-xmr-btc/11079 "2021-09-29T16:50:33Z")
Hi, I’m trying to make some BTC anonymous, and for that I tried to change BTC to XMR and back. But then I realized, if I’m not wrong, that the deposit breaks the anonymity. For exemple let’s say I have a non anonymous… --- ## [Price out of Tolerance](https://bisq.community/t/price-out-of-tolerance/11113)
**Author:** [@NakedAthena](https://bisq.community/u/NakedAthena)\ **Replies:** 1\ **Last updated:** [September 27, 2021, 9:40am UTC](https://bisq.community/t/price-out-of-tolerance/11113 "2021-09-27T09:40:43Z")
Hi guys, I’m new to Bisq (and newbie in general so sorry for any non tech language), I’ve used for just a week or so and absolutely loved it! Today though I don’t seem to be able to buy at all, whatever offer I try to a… --- ## [First Trade - a complete disaster. Please help ASAP](https://bisq.community/t/first-trade-a-complete-disaster-please-help-asap/11109)
**Author:** [@justdoit23eth](https://bisq.community/u/justdoit23eth)\ **Replies:** 1\ **Last updated:** [September 25, 2021, 8:51pm UTC](https://bisq.community/t/first-trade-a-complete-disaster-please-help-asap/11109 "2021-09-25T20:51:27Z")
Hi I sent my BTC deposit (~0.005btc) funds from my external wallet to the destination wallet address as specified. It went thru. Then a screen showed up saying I must wait for 1 confirmation before I send my BTC deposi… --- ## [Cannot confirm "payment started](https://bisq.community/t/cannot-confirm-payment-started/11105)
**Author:** [@Azarro](https://bisq.community/u/Azarro)\ **Replies:** 1\ **Last updated:** [September 24, 2021, 8:16pm UTC](https://bisq.community/t/cannot-confirm-payment-started/11105 "2021-09-24T20:16:40Z")
hi, i’m in a trade trying to buy bitcoin. The deposit tx has confirmed so now I want to pay the seller. I paid the seller and so I press “payment started”, but then I get a message “please send confirmation again”. I pr… --- ## [Protocol Issue, Cannot confirm payment](https://bisq.community/t/protocol-issue-cannot-confirm-payment/11100)
**Author:** [@BitcoinUnicorn](https://bisq.community/u/BitcoinUnicorn)\ **Replies:** 3\ **Last updated:** [September 20, 2021, 8:01pm UTC](https://bisq.community/t/protocol-issue-cannot-confirm-payment/11100 "2021-09-20T20:01:45Z")
Hi, I was the seller, buyer paid but I cannot confirm the payment, it gives me the following issue: what can I do to resolve the problem? --- ## [Payout transaction stucked](https://bisq.community/t/payout-transaction-stucked/11099)
**Author:** [@chocoelvis](https://bisq.community/u/chocoelvis)\ **Replies:** 4\ **Last updated:** [September 19, 2021, 7:00pm UTC](https://bisq.community/t/payout-transaction-stucked/11099 "2021-09-19T19:00:08Z")
Hi, can someone help? I cant withdraw balance due to unconfirmed transaction. Trade was mediated, I accepted proposal from mediator, locked funds was transfered to available balance, but payout not confirmed. During… [Previous page](https://bisq.community/c/support/18.md?page=10) [Next page](https://bisq.community/c/support/18.md?page=12)