# Support **URL:** https://bisq.community/c/support/18.md?page=13 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 14 --- ## [Account not signed after trade](https://bisq.community/t/account-not-signed-after-trade/10970)
**Author:** [@avvs](https://bisq.community/u/avvs)\ **Replies:** 8\ **Last updated:** [July 20, 2021, 8:06am UTC](https://bisq.community/t/account-not-signed-after-trade/10970 "2021-07-20T08:06:42Z")
I bought 0.01 BTC with my SEPA account from a peer that is signed and can sign other accounts. However, my account still says “Not signed yet”. Is there some way to resolve this issue and get my account signed, or do I h… --- ## [Payment received, mediator not answering, cannot release coins](https://bisq.community/t/payment-received-mediator-not-answering-cannot-release-coins/10948)
**Author:** [@BitcoinUnicorn](https://bisq.community/u/BitcoinUnicorn)\ **Replies:** 12\ **Last updated:** [July 17, 2021, 11:07am UTC](https://bisq.community/t/payment-received-mediator-not-answering-cannot-release-coins/10948 "2021-07-17T11:07:56Z")
Hi, I have two open trades with one buyer, which both went into a dispute (however, there was no reason from my side for it, but the software showed me an alert to start one). Anyway, the buyer sent the fiat in time but… --- ## [Incorrect balance](https://bisq.community/t/incorrect-balance/10972)
**Author:** [@abuhj](https://bisq.community/u/abuhj)\ **Replies:** 6\ **Last updated:** [July 15, 2021, 7:14pm UTC](https://bisq.community/t/incorrect-balance/10972 "2021-07-15T19:14:44Z")
I downloaded Bisq client v1.7.0, I’m on Windows. Several weeks ago I funded Bisq BTC account by 0.01 BTC. Today I bought some BSQ tokens for 0.002 BTC and then I bought 0.01 BTC. Not sure when it happened but now my Bisq… --- ## [Mediator Chat Error](https://bisq.community/t/mediator-chat-error/10954)
**Author:** [@vinsom](https://bisq.community/u/vinsom)\ **Replies:** 4\ **Last updated:** [July 15, 2021, 5:27pm UTC](https://bisq.community/t/mediator-chat-error/10954 "2021-07-15T17:27:55Z")
Hi, Trying to chat with the mediator but always getting an error like : ““Receiver could not process message, Error: time out. Try sending the message again””. I restarted BISQ multiple times, but still getting the sam… --- ## [Think I found a scammer](https://bisq.community/t/think-i-found-a-scammer/10975)
**Author:** [@luelueng](https://bisq.community/u/luelueng)\ **Replies:** 1\ **Last updated:** [July 15, 2021, 5:22pm UTC](https://bisq.community/t/think-i-found-a-scammer/10975 "2021-07-15T17:22:34Z")
Twice tried to send someone USD via Zelle and both times Zelle said email address was not registered. Seller said that’s a mistake. He’s received funds in the past. His payment account is 131 days. What shall I do? --- ## [I changed to a new laptop, I need help to restore](https://bisq.community/t/i-changed-to-a-new-laptop-i-need-help-to-restore/10955)
**Author:** [@BENDYMAN](https://bisq.community/u/BENDYMAN)\ **Replies:** 7\ **Last updated:** [July 14, 2021, 8:32pm UTC](https://bisq.community/t/i-changed-to-a-new-laptop-i-need-help-to-restore/10955 "2021-07-14T20:32:11Z")
I need some help, my windows crashed and I had to do a fresh install, I need help to restore my bisq with all my prior balance, sales and accounts etc, any help will be appreciated… I have the SALT FOR BISQ AGE VERIFICAT… --- ## [Linux Gnome distributions](https://bisq.community/t/linux-gnome-distributions/10967)
**Author:** [@Mrbill2](https://bisq.community/u/Mrbill2)\ **Replies:** 1\ **Last updated:** [July 13, 2021, 11:51am UTC](https://bisq.community/t/linux-gnome-distributions/10967 "2021-07-13T11:51:03Z")
Will Bisq work with the Linux Ubuntu 21.04? Can I Build my Bisq from source on this distro? Can you tell me what is the correct Java Development Kit (JDK) that must be installed? Once the JDK is installed what is the com… --- ## [Confusing Withdrawal Pop-up](https://bisq.community/t/confusing-withdrawal-pop-up/10945)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 4\ **Last updated:** [July 6, 2021, 5:19pm UTC](https://bisq.community/t/confusing-withdrawal-pop-up/10945 "2021-07-06T17:19:07Z")
The dot at the end of the receivng address showned in the “withdrawal request” pop-up windows is confusing. The dot should be removed as newcomers to Bitcoin could be confused. I’m not a newcomer to Bitcoin, but was stil… --- ## [Issue with trade - mediator not answering](https://bisq.community/t/issue-with-trade-mediator-not-answering/10949)
**Author:** [@jabber](https://bisq.community/u/jabber)\ **Replies:** 4\ **Last updated:** [July 5, 2021, 8:37am UTC](https://bisq.community/t/issue-with-trade-mediator-not-answering/10949 "2021-07-05T08:37:40Z")
Hello, please we have issue with trade BYTRT. The mediator is not answering for a week now. We are waiting for release BTC to buyer. Can somebody help please? Trade IDs are: BYTRT mediator - leo816 Thank you. --- ## [Seller payment Details Invalid as seller account has been suddenly closed](https://bisq.community/t/seller-payment-details-invalid-as-seller-account-has-been-suddenly-closed/10951)
**Author:** [@vinsom](https://bisq.community/u/vinsom)\ **Replies:** 1\ **Last updated:** [July 4, 2021, 8:05am UTC](https://bisq.community/t/seller-payment-details-invalid-as-seller-account-has-been-suddenly-closed/10951 "2021-07-04T08:05:42Z")
Hi, I’m buying some bitcoin from a seller. Once the trade started, I tried to pay and the seller but the payment details were invalid (N26 MoneyBeam). Chatted with seller and he said the N26 bank cancelled his account… --- ## [Unable to log on after upgrade to 1.7](https://bisq.community/t/unable-to-log-on-after-upgrade-to-1-7/10953)
**Author:** [@laurencedreyfus](https://bisq.community/u/laurencedreyfus)\ **Replies:** 3\ **Last updated:** [July 3, 2021, 9:26pm UTC](https://bisq.community/t/unable-to-log-on-after-upgrade-to-1-7/10953 "2021-07-03T21:26:12Z")
I downloaded Bisq version 1.7, but can’t complete the login. I am able to enter my password but the application hangs thereafter trying to connect to Bitcoin network. Am in the middle of a trade, so I’d appreciate help o… --- ## [Bisq version 1.7.0](https://bisq.community/t/bisq-version-1-7-0/10938)
**Author:** [@Mrbill2](https://bisq.community/u/Mrbill2)\ **Replies:** 3\ **Last updated:** [July 3, 2021, 8:31am UTC](https://bisq.community/t/bisq-version-1-7-0/10938 "2021-07-03T08:31:51Z")
Hello, I have installed Bisq v1.7.0 and made the recommended changes to my Data Directory by deleting the /.local/share/Bisq/folder which contains the hiddenservice file. I restarted Bisq and now have a new wallet with 0… --- ## [Timeout reached. Protocol did not complete in 60 sec](https://bisq.community/t/timeout-reached-protocol-did-not-complete-in-60-sec/10931)
**Author:** [@Risibisi](https://bisq.community/u/Risibisi)\ **Replies:** 3\ **Last updated:** [June 29, 2021, 3:12am UTC](https://bisq.community/t/timeout-reached-protocol-did-not-complete-in-60-sec/10931 "2021-06-29T03:12:21Z")
As written in the subject: I tried to buy bitc via bisq but after depositing and proceeding in the process, I was getting the message: Timeout reached. Protocol did not complete in 60 sec. Fortunately my deposit is not … --- ## [Withdrawal Transaction Not Appearing in Mempool](https://bisq.community/t/withdrawal-transaction-not-appearing-in-mempool/10895)
**Author:** [@bittalk2020](https://bisq.community/u/bittalk2020)\ **Replies:** 3\ **Last updated:** [June 26, 2021, 9:42pm UTC](https://bisq.community/t/withdrawal-transaction-not-appearing-in-mempool/10895 "2021-06-26T21:42:28Z")
I tried withdrawing my btc from my Bisq account to my wallet. The transaction mas made May 27th 2021 and it has not been confirmed. When I click on the transaction ID it takes me to mempool.space and says that the transa… --- ## [Dishonest mediators and arbitrators](https://bisq.community/t/dishonest-mediators-and-arbitrators/10701)
**Author:** [@Lung](https://bisq.community/u/Lung)\ **Replies:** 9\ **Last updated:** [May 22, 2021, 9:42am UTC](https://bisq.community/t/dishonest-mediators-and-arbitrators/10701 "2021-05-22T09:42:42Z")
Hello everybody, A question: what prevents mediators and arbitrators from dealing with one of the two sides in exchange for a part of the “booty”? Or even, what prevents a mediators or an arbitrators from giving reason… --- ## [Transaction completed but trade still open](https://bisq.community/t/transaction-completed-but-trade-still-open/10914)
**Author:** [@freehead](https://bisq.community/u/freehead)\ **Replies:** 2\ **Last updated:** [June 21, 2021, 10:34pm UTC](https://bisq.community/t/transaction-completed-but-trade-still-open/10914 "2021-06-21T22:34:34Z")
Hi all, Some days ago I’ve completed a trade and moved the funds to an external wallet. The transaction took several hours to be confirmed but eventually the funds appeared in my wallet. However, today I’ve noticed tha… --- ## [Trade didn't go through; no action from mediator; now what?](https://bisq.community/t/trade-didnt-go-through-no-action-from-mediator-now-what/10808)
**Author:** [@bisquisite](https://bisq.community/u/bisquisite)\ **Replies:** 7\ **Last updated:** [June 21, 2021, 10:31pm UTC](https://bisq.community/t/trade-didnt-go-through-no-action-from-mediator-now-what/10808 "2021-06-21T22:31:29Z")
BTC seller’s bank account information was incorrect so my fiat payment was returned to me. BTC seller notified me after my payment started that the bank account information was incorrect. Trade ended 11 May 10:49… --- ## [mining fees prohibitively high](https://bisq.community/t/mining-fees-prohibitively-high/10686)
**Author:** [@cryptojoe](https://bisq.community/u/cryptojoe)\ **Replies:** 18\ **Last updated:** [June 20, 2021, 12:19am UTC](https://bisq.community/t/mining-fees-prohibitively-high/10686 "2021-06-20T00:19:38Z")
After a few months’ absence from the markets, I recently tried to do some trades on BISQ, but found that mining fees have gone up dramatically – maybe ten times! Am I reading this graph correctly? Previously there wer… --- ## [Can't proceed with payment](https://bisq.community/t/cant-proceed-with-payment/10911)
**Author:** [@arnoldomondadori](https://bisq.community/u/arnoldomondadori)\ **Replies:** 4\ **Last updated:** [June 19, 2021, 3:19am UTC](https://bisq.community/t/cant-proceed-with-payment/10911 "2021-06-19T03:19:16Z")
Hello, I’ve already used Bisq as a buyer successfully many times, unfortunately this time I’m stuck cos the bank account I use to normally pay to my surprise happens to have some monthly limits so I cannot proceed to a… --- ## [Limit still not lifted after 1 month](https://bisq.community/t/limit-still-not-lifted-after-1-month/10905)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 2\ **Last updated:** [June 18, 2021, 9:47am UTC](https://bisq.community/t/limit-still-not-lifted-after-1-month/10905 "2021-06-18T09:47:03Z")
Hello Bisquist, unfortunately, I just noticed that my trade limit has not been raised from 0.01 to 0.125 BTC yet. My last trade was on May 11. I traded with peer account that was supposed to sign my account. The peer ac… --- ## [Keybase Bisq channels](https://bisq.community/t/keybase-bisq-channels/10904)
**Author:** [@cadayton](https://bisq.community/u/cadayton)\ **Replies:** 1\ **Last updated:** [June 18, 2021, 7:40am UTC](https://bisq.community/t/keybase-bisq-channels/10904 "2021-06-18T07:40:55Z")
Did the Keybase Bisq channels go away? --- ## [Mediation or other solution?](https://bisq.community/t/mediation-or-other-solution/10854)
**Author:** [@step](https://bisq.community/u/step)\ **Replies:** 5\ **Last updated:** [June 13, 2021, 9:40am UTC](https://bisq.community/t/mediation-or-other-solution/10854 "2021-06-13T09:40:40Z")
First of all, please pardon my poor English. I just sold my first 0.01 BTC on Bisq, the payment method accepted was SEPA instant. The buyer confirmed he had paid, so I checked my bank account, but I saw nothing. Then … --- ## [Portfolio shows wrong info](https://bisq.community/t/portfolio-shows-wrong-info/10898)
**Author:** [@Jack](https://bisq.community/u/Jack)\ **Replies:** 1\ **Last updated:** [June 9, 2021, 9:35pm UTC](https://bisq.community/t/portfolio-shows-wrong-info/10898 "2021-06-09T21:35:43Z")
Hi I have completed a trade and am at the screen where you can choose to sent the BTC to your own address or keep the funds in the bisq wallet. I have selected my own wallet address and sent the funds weeks ago. The BTC… --- ## [Account Blocked](https://bisq.community/t/account-blocked/10835)
**Author:** [@Stant](https://bisq.community/u/Stant)\ **Replies:** 1\ **Last updated:** [June 6, 2021, 10:52pm UTC](https://bisq.community/t/account-blocked/10835 "2021-06-06T22:52:23Z")
Hello all, Unfortunately my bank has asked for proof of several transactions, each of which were purchases through Bisq. I am supposed to provide these within 48 hours or my account will be suspended. Since I’m sure I’m… --- ## [Zelle cannot validate Seller Contact](https://bisq.community/t/zelle-cannot-validate-seller-contact/10888)
**Author:** [@Mrbill2](https://bisq.community/u/Mrbill2)\ **Replies:** 1\ **Last updated:** [June 6, 2021, 10:49pm UTC](https://bisq.community/t/zelle-cannot-validate-seller-contact/10888 "2021-06-06T22:49:19Z")
Currently locked into a trade that funds thru Zelle. I have successfully completed many trades with this funding procedure. Unfortunately, Bisq does not reveal information about the seller until one is committed to the T… --- ## [I can´t use my bisq account/wallet](https://bisq.community/t/i-can-t-use-my-bisq-account-wallet/10886)
**Author:** [@Blockbert](https://bisq.community/u/Blockbert)\ **Replies:** 1\ **Last updated:** [June 5, 2021, 10:10pm UTC](https://bisq.community/t/i-can-t-use-my-bisq-account-wallet/10886 "2021-06-05T22:10:07Z")
I have used bisq so far on a cumputer and needed a password to log into the app. now i have a new computer and i have used the backupfile to access my old account, but now i have my btc on the balance but i dont need to … --- ## [Funds not available](https://bisq.community/t/funds-not-available/10882)
**Author:** [@jayr](https://bisq.community/u/jayr)\ **Replies:** 1\ **Last updated:** [June 3, 2021, 7:20am UTC](https://bisq.community/t/funds-not-available/10882 "2021-06-03T07:20:03Z")
I transferred 0.01 BTC to the wallet address in Bisq. As I’m trying to execute a purchase Bisq is telling me there’s no funds in my Bisq wallet. What am I missing? --- ## [Issues with open dispute](https://bisq.community/t/issues-with-open-dispute/10870)
**Author:** [@Robz](https://bisq.community/u/Robz)\ **Replies:** 3\ **Last updated:** [June 1, 2021, 7:21am UTC](https://bisq.community/t/issues-with-open-dispute/10870 "2021-06-01T07:21:14Z")
i have had a trade open for a few weeks, we had to open a dispute because we thought the first confirmation would never happen…coincidentally the day we opened the dispute is precisely when the first confirmation happene… --- ## [Transaction Disappeared and BTC not found! please help](https://bisq.community/t/transaction-disappeared-and-btc-not-found-please-help/10859)
**Author:** [@Robz](https://bisq.community/u/Robz)\ **Replies:** 4\ **Last updated:** [May 29, 2021, 10:38pm UTC](https://bisq.community/t/transaction-disappeared-and-btc-not-found-please-help/10859 "2021-05-29T22:38:16Z")
hi last night i sent btc to another wallet and an error popped up and then i closed the error but the transaction shows up in the transactions tab however the other wallet never received the btc…can someone help me look … --- ## [Perform transactions on behalf of others](https://bisq.community/t/perform-transactions-on-behalf-of-others/10702)
**Author:** [@Lung](https://bisq.community/u/Lung)\ **Replies:** 13\ **Last updated:** [May 29, 2021, 9:22pm UTC](https://bisq.community/t/perform-transactions-on-behalf-of-others/10702 "2021-05-29T21:22:32Z")
Another question: soon I’ll have to buy crypto for different friends and relatives. It is very unconvenient to me to add every new account for them, because if I do it, I should then wait long time to be verified as mine… [Previous page](https://bisq.community/c/support/18.md?page=12) [Next page](https://bisq.community/c/support/18.md?page=14)