# Support **URL:** https://bisq.community/c/support/18.md?page=14 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 15 --- ## [Adding a new Coin 2021](https://bisq.community/t/adding-a-new-coin-2021/10864)
**Author:** [@multi](https://bisq.community/u/multi)\ **Replies:** 1\ **Last updated:** [May 27, 2021, 10:33am UTC](https://bisq.community/t/adding-a-new-coin-2021/10864 "2021-05-27T10:33:30Z")
Is there a version of BitcoinJ that has to be implemented? Once that is done where does it go in the file tree? Who does one contact in order to start testing? What seednodes is being referred to? I assume it is Bisq … --- ## [Seller with a lot of accounts in different countries](https://bisq.community/t/seller-with-a-lot-of-accounts-in-different-countries/10822)
**Author:** [@step](https://bisq.community/u/step)\ **Replies:** 4\ **Last updated:** [May 27, 2021, 1:58am UTC](https://bisq.community/t/seller-with-a-lot-of-accounts-in-different-countries/10822 "2021-05-27T01:58:19Z")
Hi all, I’m new here. Sorry for my poor English, it’s not my mother tongue. I’ve taken an offer yo buy some BTC by a verified (green) seller. After one network confirmation, I made the instant SEPA wire (I’m from Euro… --- ## [Failed to launch JVM](https://bisq.community/t/failed-to-launch-jvm/10844)
**Author:** [@Lester](https://bisq.community/u/Lester)\ **Replies:** 3\ **Last updated:** [May 23, 2021, 10:06am UTC](https://bisq.community/t/failed-to-launch-jvm/10844 "2021-05-23T10:06:51Z")
Hey guys, I just installed the latest Bisq and I’m getting the Failed to launch JVM error. Previous version of Bisq was running up until the new install, and most current version of Java is installed. Any thoughts? Bes… --- ## [Transaction taking too long](https://bisq.community/t/transaction-taking-too-long/10837)
**Author:** [@Faceman22](https://bisq.community/u/Faceman22)\ **Replies:** 3\ **Last updated:** [May 21, 2021, 8:07pm UTC](https://bisq.community/t/transaction-taking-too-long/10837 "2021-05-21T20:07:33Z")
I’ve made a transaction around 2 days ago, for some odd reason the transaction fee is WAY too low. TxId: 401ff99e04c519944e357f679764cc5e4fc5c6a61b23343a2692be6558abb5a5 Ik bisq doesn’t support RBF, but is there any wa… --- ## [Unresponsive buyer](https://bisq.community/t/unresponsive-buyer/10834)
**Author:** [@wisey39083](https://bisq.community/u/wisey39083)\ **Replies:** 6\ **Last updated:** [May 21, 2021, 8:04pm UTC](https://bisq.community/t/unresponsive-buyer/10834 "2021-05-21T20:04:19Z")
I’m BTC seller as taker (selling BTC for fiat), the current status is waiting for buyer to start the payment. 24 hours after starting the transaction, I ask buyer if they have sent the payment via chat, no response. … --- ## [As a maker/buyer, is there a way to set the fee rate?](https://bisq.community/t/as-a-maker-buyer-is-there-a-way-to-set-the-fee-rate/10838)
**Author:** [@Borque](https://bisq.community/u/Borque)\ **Replies:** 1\ **Last updated:** [May 20, 2021, 8:42am UTC](https://bisq.community/t/as-a-maker-buyer-is-there-a-way-to-set-the-fee-rate/10838 "2021-05-20T08:42:34Z")
I created an offer, and the fee rate is 50 sat/vB, and it’s now in the 123 MB block. Does the maker have any control over the fee rate? Or, can it be bumped up? Thanks. --- ## [Short (V2) vs long (V3).onion addresses for users?](https://bisq.community/t/short-v2-vs-long-v3-onion-addresses-for-users/10827)
**Author:** [@vpectkm](https://bisq.community/u/vpectkm)\ **Replies:** 2\ **Last updated:** [May 18, 2021, 11:09am UTC](https://bisq.community/t/short-v2-vs-long-v3-onion-addresses-for-users/10827 "2021-05-18T11:09:58Z")
I notice that most users with open offers seem to have longer, V3 .onion addresses, but a few have short V2 .onion addresses. Is there an explanation for this? Are the shorter onion addresses more “suspicious” (ex., us… --- ## [AWFUL Bisq Experience](https://bisq.community/t/awful-bisq-experience/10809)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 8\ **Last updated:** [May 18, 2021, 11:09am UTC](https://bisq.community/t/awful-bisq-experience/10809 "2021-05-18T11:09:02Z")
Dear lucky Bisquits, nothing is going well with Bisq for me. I have a very bad experience. I’m fairly disgruntled. Using Bisq 1.6.2 I’m the unfortunate MacOS Mojave user of Bisq. I’m a starter with Bisq. I encountered… --- ## [No reaction from the mediator](https://bisq.community/t/no-reaction-from-the-mediator/10812)
**Author:** [@Stant](https://bisq.community/u/Stant)\ **Replies:** 8\ **Last updated:** [May 17, 2021, 9:14am UTC](https://bisq.community/t/no-reaction-from-the-mediator/10812 "2021-05-17T09:14:10Z")
i have an open mediation where everything is settled, but the mediator has not been in touch for 4 days. what to do? Thanks --- ## [After restore bisq launch failure with error](https://bisq.community/t/after-restore-bisq-launch-failure-with-error/10820)
**Author:** [@admin461](https://bisq.community/u/admin461)\ **Replies:** 6\ **Last updated:** [May 15, 2021, 4:55pm UTC](https://bisq.community/t/after-restore-bisq-launch-failure-with-error/10820 "2021-05-15T16:55:21Z")
After restoring my ubuntu 20.04 LTS i can not launch bisq anymore with this error: bisq start com.google.protobuf.invalidprotocolBufferEception$… protocol message tag had invalid wire type. A suggestionn was to delete… --- ## [Can't send enough by zelle - I have a 500 sell limit vs a 546 transaction](https://bisq.community/t/cant-send-enough-by-zelle-i-have-a-500-sell-limit-vs-a-546-transaction/10819)
**Author:** [@twinshk2](https://bisq.community/u/twinshk2)\ **Replies:** 1\ **Last updated:** [May 15, 2021, 2:34pm UTC](https://bisq.community/t/cant-send-enough-by-zelle-i-have-a-500-sell-limit-vs-a-546-transaction/10819 "2021-05-15T14:34:28Z")
As said on the title. I have 4 days. Can I just send the payment in 2 chunks? I am a dumb first time trader and forgot about my zelle limit. --- ## [Wrong country deposited with the account](https://bisq.community/t/wrong-country-deposited-with-the-account/10797)
**Author:** [@Stant](https://bisq.community/u/Stant)\ **Replies:** 4\ **Last updated:** [May 14, 2021, 11:22pm UTC](https://bisq.community/t/wrong-country-deposited-with-the-account/10797 "2021-05-14T23:22:56Z")
Hello, unfortunately I have a big problem: When I made a purchase, a seller correctly opened a disput, because the specified account is not in Germany, but in Malta. I have recreated the account, as I wanted to exclude … --- ## [Error when sending out funds](https://bisq.community/t/error-when-sending-out-funds/10800)
**Author:** [@Jack](https://bisq.community/u/Jack)\ **Replies:** 3\ **Last updated:** [May 14, 2021, 11:21pm UTC](https://bisq.community/t/error-when-sending-out-funds/10800 "2021-05-14T23:21:46Z")
When trying to send funds to my own wallet outside of bisq I get this error java.lang.NumberFormatException: empty String Any ideas? --- ## [how to know if the account verified](https://bisq.community/t/how-to-know-if-the-account-verified/10814)
**Author:** [@polloboy](https://bisq.community/u/polloboy)\ **Replies:** 1\ **Last updated:** [May 14, 2021, 10:40pm UTC](https://bisq.community/t/how-to-know-if-the-account-verified/10814 "2021-05-14T22:40:09Z")
good morning I would like to know, after 30 days of making a purchase in bisq. How can I see in my account that it is verified? Thank you --- ## [Bisq on ARM linux (Pinebook)](https://bisq.community/t/bisq-on-arm-linux-pinebook/10816)
**Author:** [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Replies:** 1\ **Last updated:** [May 14, 2021, 10:34pm UTC](https://bisq.community/t/bisq-on-arm-linux-pinebook/10816 "2021-05-14T22:34:33Z")
Hi, I’m thinking about buying a Pinebook (ARM laptop). Are there any builds for ARM CPUs? I saw some raspbian builds which were discontinued. --- ## [Need help! Can't complete trade, but had to restore Bisq and can't chat or see trade](https://bisq.community/t/need-help-cant-complete-trade-but-had-to-restore-bisq-and-cant-chat-or-see-trade/10806)
**Author:** [@candzd](https://bisq.community/u/candzd)\ **Replies:** 3\ **Last updated:** [May 14, 2021, 2:32pm UTC](https://bisq.community/t/need-help-cant-complete-trade-but-had-to-restore-bisq-and-cant-chat-or-see-trade/10806 "2021-05-14T14:32:31Z")
Bisq wouldn’t start after incorrect shutdown. Long story short, I copied a backup and got it working. However my open trade isn’t there. Furthermore, there’s a bigger issue. My Zelle won’t be able to accept payment for … --- ## [Failed trades and deposit tx not confirmed troubleshoot (v1.5.4)](https://bisq.community/t/failed-trades-and-deposit-tx-not-confirmed-troubleshoot-v1-5-4/10223)
**Author:** [@MnM](https://bisq.community/u/MnM)\ **Replies:** 4\ **Last updated:** [May 12, 2021, 4:44pm UTC](https://bisq.community/t/failed-trades-and-deposit-tx-not-confirmed-troubleshoot-v1-5-4/10223 "2021-05-12T16:44:11Z")
A failed trade is a trade where the deposit tx is not valid or submitted and therefore, it’s not possible to complete (the multisig where funds should be locked was not settled correctly). How do I know if a trade is fa… --- ## [Getting certificate error for markets.bisq.network](https://bisq.community/t/getting-certificate-error-for-markets-bisq-network/10794)
**Author:** [@mike](https://bisq.community/u/mike)\ **Replies:** 2\ **Last updated:** [May 12, 2021, 4:35pm UTC](https://bisq.community/t/getting-certificate-error-for-markets-bisq-network/10794 "2021-05-12T16:35:32Z")
As of today I’m getting SSL\_ERROR\_BAD\_CERT\_DOMAIN when I go to markets.bisq.network via the browser (Firefox in my case). Sending a GET request to the API I get: Error \[ERR\_TLS\_CERT\_ALTNAME\_INVALID\]: Hostname/IP does n… --- ## [Bisq node fails to start. Hangs at startup screen](https://bisq.community/t/bisq-node-fails-to-start-hangs-at-startup-screen/10588)
**Author:** [@wwhite42](https://bisq.community/u/wwhite42)\ **Replies:** 3\ **Last updated:** [May 12, 2021, 10:24am UTC](https://bisq.community/t/bisq-node-fails-to-start-hangs-at-startup-screen/10588 "2021-05-12T10:24:40Z")
I have a Bisq node on a windows 10 system that was working last year but have not started since then. I tried to start it a few days ago but it just hangs after login at the startup screen showing: Bitcoin network pe… --- ## ["Use custom inputs" not working](https://bisq.community/t/use-custom-inputs-not-working/10788)
**Author:** [@Jack](https://bisq.community/u/Jack)\ **Replies:** 5\ **Last updated:** [May 11, 2021, 9:32pm UTC](https://bisq.community/t/use-custom-inputs-not-working/10788 "2021-05-11T21:32:34Z")
When trying to withdraw funds under the send funds tab I car’t use “Use custom inputs” The wallet does not list inputs for me to choose. But when I select “Use all available inputs” the wallet lists about 4 addresses… --- ## [Verifying JAR File after Installation – SIGNATURE MISTMACH](https://bisq.community/t/verifying-jar-file-after-installation-signature-mistmach/10795)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 4\ **Last updated:** [May 11, 2021, 1:38pm UTC](https://bisq.community/t/verifying-jar-file-after-installation-signature-mistmach/10795 "2021-05-11T13:38:24Z")
Hello Bisquists, I have downloaded Bisq 1.6.4 OS: MacOS Mojave I did the regular step to verify the binary: gpg --digest-algo SHA256 --verify Bisq-1.6.4.dmg{.asc\*,} It worked fine. However, there’s an issue with ve… --- ## [Failed to find JVM in ~ runtime directory](https://bisq.community/t/failed-to-find-jvm-in-runtime-directory/10790)
**Author:** [@LightNet](https://bisq.community/u/LightNet)\ **Replies:** 1\ **Last updated:** [May 9, 2021, 10:31pm UTC](https://bisq.community/t/failed-to-find-jvm-in-runtime-directory/10790 "2021-05-09T22:31:42Z")
Hello: Have had Bisq installed & been updating it for many months/yrs now. But latest update to Bisq-64bit-1.6.4 apparently/maybe got snagged/blocked by Windows Antivirus via its “Controlled Folder Access” feature. Now … --- ## [Resolved: win10 + RDP + bisq GUI is stuck](https://bisq.community/t/resolved-win10-rdp-bisq-gui-is-stuck/9871)
**Author:** [@scuba](https://bisq.community/u/scuba)\ **Replies:** 3\ **Last updated:** [May 8, 2021, 3:56am UTC](https://bisq.community/t/resolved-win10-rdp-bisq-gui-is-stuck/9871 "2021-05-08T03:56:37Z")
When I run Bisq (up to version 1.4.2) on Win10 if I access remotely via Remote Desktop and disconnect then reconnect with RDP, the GUI becomes unresponsive and I must close the application and restart. Here is a worka… --- ## [“Failed transaction” "Timeout reached. Protocol did not complete in 60 sec."](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695)
**Author:** [@klausraem](https://bisq.community/u/klausraem)\ **Replies:** 11\ **Last updated:** [May 7, 2021, 10:45pm UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695 "2021-05-07T22:45:45Z")
I have a “Failed transaction” and I got a message that I need to contact the arbitrator. I’m trying to open a support ticket using alt+o but it doesn’t work. I have now 0.0015 BTC blocked, how can I take it with the fee … --- ## [Cancel Order](https://bisq.community/t/cancel-order/10780)
**Author:** [@Stant](https://bisq.community/u/Stant)\ **Replies:** 2\ **Last updated:** [May 7, 2021, 10:35am UTC](https://bisq.community/t/cancel-order/10780 "2021-05-07T10:35:39Z")
I wanted to buy BTC, however, my bank asks for an ID from the recipient, which of course I will not provide. The seller understandably has no interest in it either. We both agree to cancel, however there is nowhere to ca… --- ## [Account not signed anymore after restoring](https://bisq.community/t/account-not-signed-anymore-after-restoring/10778)
**Author:** [@bisq\_user\_0321](https://bisq.community/u/bisq_user_0321)\ **Replies:** 13\ **Last updated:** [May 7, 2021, 3:59am UTC](https://bisq.community/t/account-not-signed-anymore-after-restoring/10778 "2021-05-07T03:59:06Z")
Hello, I had a signed account more than 1 year old, but I haven’t used bisq in months, now I restored a backup and opened bisq and its saying my account is not signed anymore. What can I do? Thanks --- ## [Alternative bank account](https://bisq.community/t/alternative-bank-account/10781)
**Author:** [@Stant](https://bisq.community/u/Stant)\ **Replies:** 1\ **Last updated:** [May 6, 2021, 8:24pm UTC](https://bisq.community/t/alternative-bank-account/10781 "2021-05-06T20:24:38Z")
I have a purchase where the bank says the IBAN is invalid because it’s on a list with them, with banks they don’t work with. The seller has offered me that I can transfer the money from another account. Is this possible?… --- ## [Bisq crashed and I lost an open trade](https://bisq.community/t/bisq-crashed-and-i-lost-an-open-trade/10773)
**Author:** [@hugutti](https://bisq.community/u/hugutti)\ **Replies:** 3\ **Last updated:** [May 6, 2021, 8:17pm UTC](https://bisq.community/t/bisq-crashed-and-i-lost-an-open-trade/10773 "2021-05-06T20:17:36Z")
Hi, My Bisq crashed during an opened trade. I was buying BTC, and had sent the payment when it happened (so I was waiting for the seller’s confirmation, and the BTC funds being transferred to me). Then I couldn’t get t… --- ## [Unable to Confirm Received Payment (BSQ)](https://bisq.community/t/unable-to-confirm-received-payment-bsq/10771)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 2\ **Last updated:** [May 6, 2021, 12:16am UTC](https://bisq.community/t/unable-to-confirm-received-payment-bsq/10771 "2021-05-06T00:16:23Z")
Hello Bisquists, I’d like to let you know I had great troubles confirming I received the BSQ from my trading partner. After clicking the “Confirm” button, Bisq still asks me to confirm… In the end, it took a while fo… --- ## [Cancelation after five days](https://bisq.community/t/cancelation-after-five-days/10719)
**Author:** [@onlymarcus](https://bisq.community/u/onlymarcus)\ **Replies:** 4\ **Last updated:** [May 5, 2021, 10:44am UTC](https://bisq.community/t/cancelation-after-five-days/10719 "2021-05-05T10:44:15Z")
I placed an offer to buy bitcoins, someone accepted but the deposit transaction was not confirmed in 5 days. On the sixth day I asked to cancel the trade, as it had taken too long and I couldn’t wait any longer. The mode… [Previous page](https://bisq.community/c/support/18.md?page=13) [Next page](https://bisq.community/c/support/18.md?page=15)