# Support **URL:** https://bisq.community/c/support/18.md?page=15 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 16 --- ## [Suddenly "Failed to launch JVM".- Will my BTC from open trades be lost?](https://bisq.community/t/suddenly-failed-to-launch-jvm-will-my-btc-from-open-trades-be-lost/10761)
**Author:** [@Gandalf](https://bisq.community/u/Gandalf)\ **Replies:** 6\ **Last updated:** [May 5, 2021, 1:31am UTC](https://bisq.community/t/suddenly-failed-to-launch-jvm-will-my-btc-from-open-trades-be-lost/10761 "2021-05-05T01:31:15Z")
Hi, I am using BISQ for several month now, always on the same windows Server and never had any problems and I only have BISQ installed on this machine and never changed anything. Today when I started the BISQ client it… --- ## [Seller wants payment to different bank account - is this OK?](https://bisq.community/t/seller-wants-payment-to-different-bank-account-is-this-ok/10767)
**Author:** [@thehumanstrobe](https://bisq.community/u/thehumanstrobe)\ **Replies:** 2\ **Last updated:** [May 5, 2021, 1:28am UTC](https://bisq.community/t/seller-wants-payment-to-different-bank-account-is-this-ok/10767 "2021-05-05T01:28:04Z")
I’m a BTC buyer as maker. My trading partner has sent me a message asking me to pay to a different account number and sort code than the one specified in the trade. Should I? I don’t know if this exposes me to any risk … --- ## [Error in Bisq offers:](https://bisq.community/t/error-in-bisq-offers/10739)
**Author:** [@onlymarcus](https://bisq.community/u/onlymarcus)\ **Replies:** 5\ **Last updated:** [May 4, 2021, 10:15am UTC](https://bisq.community/t/error-in-bisq-offers/10739 "2021-05-04T10:15:48Z")
Error in BISQ offers: I have two BISQ wallets, one on the notebook and one on the desktop. I made two ads on the notebook selling XMR by BTC at a percentage of 1.05% and 1.07% respectively. In my notebook the percentage… --- ## ["There is an issue with a missing or invalid transaction", help needed](https://bisq.community/t/there-is-an-issue-with-a-missing-or-invalid-transaction-help-needed/10746)
**Author:** [@kwacorn](https://bisq.community/u/kwacorn)\ **Replies:** 3\ **Last updated:** [May 3, 2021, 2:17pm UTC](https://bisq.community/t/there-is-an-issue-with-a-missing-or-invalid-transaction-help-needed/10746 "2021-05-03T14:17:57Z")
For the first time in three or more years of using Bisq I got a popup error message: There is an issue with a missing or invalid transaction. Please do NOT send the fiat or altcoin payment. Open a support ticket to g… --- ## [Use external wallet to fund the offer](https://bisq.community/t/use-external-wallet-to-fund-the-offer/10410)
**Author:** [@bitlover.811](https://bisq.community/u/bitlover.811)\ **Replies:** 3\ **Last updated:** [May 3, 2021, 8:02am UTC](https://bisq.community/t/use-external-wallet-to-fund-the-offer/10410 "2021-05-03T08:02:54Z")
Hi sorry for my bad English. I am creating an offer to sell 0.01 BTC, to fund my offer bisq tells me that I have to pay: Trade Amount: 0.01 BTC Security deposit: 0.0060 BTC Trade Fee: 0.000050 BTC Mining Fee: 0.00033… --- ## [Can I buy bitcoin on bisq p2p with interac e - transfer?](https://bisq.community/t/can-i-buy-bitcoin-on-bisq-p2p-with-interac-e-transfer/10747)
**Author:** [@heavan93](https://bisq.community/u/heavan93)\ **Replies:** 1\ **Last updated:** [May 2, 2021, 9:37pm UTC](https://bisq.community/t/can-i-buy-bitcoin-on-bisq-p2p-with-interac-e-transfer/10747 "2021-05-02T21:37:36Z")
Can I buy bitcoin on bisq p2p with interac e - transfer? Is there any way realistically for the bank to know that I bought a cryptocurrency? I have heard if the bank is suspicious they can do a chargeback, where they ca… --- ## [Text Size Too Small](https://bisq.community/t/text-size-too-small/10741)
**Author:** [@Dynamata](https://bisq.community/u/Dynamata)\ **Replies:** 2\ **Last updated:** [May 2, 2021, 11:08am UTC](https://bisq.community/t/text-size-too-small/10741 "2021-05-02T11:08:18Z")
How do I increase Bisq text size? I did it before but since updating, text has become tiny & unreadable again. O.S: Kubuntu 18.04. --- ## [My deposit did not ended in my Bisq Wallet](https://bisq.community/t/my-deposit-did-not-ended-in-my-bisq-wallet/10743)
**Author:** [@emwamin](https://bisq.community/u/emwamin)\ **Replies:** 2\ **Last updated:** [May 1, 2021, 11:07pm UTC](https://bisq.community/t/my-deposit-did-not-ended-in-my-bisq-wallet/10743 "2021-05-01T23:07:57Z")
Hi After a trade, I had to choose where my deposit should go and I chose Bisq wallet. Now I can not see any trace of that amount in history, transactions list, and my Bisq wallet balance has not changed. Please advise. … --- ## [Self-signing – Accuracy is needed for “exact same name as your previously signed account”](https://bisq.community/t/self-signing-accuracy-is-needed-for-exact-same-name-as-your-previously-signed-account/10713)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 1\ **Last updated:** [May 1, 2021, 12:03am UTC](https://bisq.community/t/self-signing-accuracy-is-needed-for-exact-same-name-as-your-previously-signed-account/10713 "2021-05-01T00:03:00Z")
Hi, with regard to self-signing, what “name” does Bisq doc refer to under Bisq account section? Is is “Account name” or “Account owner full name”? I’ve got two bank accounts, each of which bearing a slightly different … --- ## [Over 7 days, no response from mediator or seller](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729)
**Author:** [@softmetal19](https://bisq.community/u/softmetal19)\ **Replies:** 4\ **Last updated:** [April 30, 2021, 11:35pm UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729 "2021-04-30T23:35:02Z")
Hi, I have an open, unconfirmed trade that I am receiving no response for. Seller has received my payment, yet is not showing up to complete. I sent to mediator, leo816, who is also not responding yet. I read that th… --- ## [SEPA order taken by non-SEPA account](https://bisq.community/t/sepa-order-taken-by-non-sepa-account/10564)
**Author:** [@halabap](https://bisq.community/u/halabap)\ **Replies:** 4\ **Last updated:** [April 30, 2021, 11:26pm UTC](https://bisq.community/t/sepa-order-taken-by-non-sepa-account/10564 "2021-04-30T23:26:12Z")
It is possible to create SEPA account using bank account from non-SEPA country, not matching the account country selected when creating the account. It happened to me recently. My SEPA order to buy BTC was taken by SEPA… --- ## [Are my BTC lost?](https://bisq.community/t/are-my-btc-lost/10732)
**Author:** [@pop217](https://bisq.community/u/pop217)\ **Replies:** 3\ **Last updated:** [April 29, 2021, 1:12pm UTC](https://bisq.community/t/are-my-btc-lost/10732 "2021-04-29T13:12:24Z")
Hello everyone, Hoping someone can offer a solution/assistance. I had my Bisq running on my computer, but had to re-install windows and the bisq program was uninstalled. I installed it but it created a brand new wallet … --- ## [Bisq on MacOS – Extremely Slow, Unresponsive](https://bisq.community/t/bisq-on-macos-extremely-slow-unresponsive/10728)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 3\ **Last updated:** [April 29, 2021, 7:55am UTC](https://bisq.community/t/bisq-on-macos-extremely-slow-unresponsive/10728 "2021-04-29T07:55:46Z")
Hello bisquists, I use Bisq on MacOS Mojave. Bisq is extremely slow, sometimes unresponsive, fans always full throtlle. It happens all the time, even after restarts. Is that expected for most MacOS users? If so, what i… --- ## [How Many BSQ to Start with for Trading?](https://bisq.community/t/how-many-bsq-to-start-with-for-trading/10717)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 3\ **Last updated:** [April 29, 2021, 7:43am UTC](https://bisq.community/t/how-many-bsq-to-start-with-for-trading/10717 "2021-04-29T07:43:49Z")
Hi, how many BSQ to buy in order to make, say, a handful of trades? Thanks for your help, Palafox --- ## [External wallet plus BSQ trading currency to fund a trade](https://bisq.community/t/external-wallet-plus-bsq-trading-currency-to-fund-a-trade/10710)
**Author:** [@Rorschach](https://bisq.community/u/Rorschach)\ **Replies:** 1\ **Last updated:** [April 26, 2021, 9:30am UTC](https://bisq.community/t/external-wallet-plus-bsq-trading-currency-to-fund-a-trade/10710 "2021-04-26T09:30:46Z")
A quick question, can i use an external wallet to fund a trade and at the same time, choose BSQ for the trade fee currency? How does the program handle that? Does it wait for the external wallet transaction and then mak… --- ## [How to send btc to an exchange](https://bisq.community/t/how-to-send-btc-to-an-exchange/10711)
**Author:** [@Bisq-otto](https://bisq.community/u/Bisq-otto)\ **Replies:** 1\ **Last updated:** [April 26, 2021, 4:27am UTC](https://bisq.community/t/how-to-send-btc-to-an-exchange/10711 "2021-04-26T04:27:08Z")
Hello there i finally got some btc I want to buy some crypto from trade ogre but i do not know how to send my btc from bisque to tradeogre Can anyone walk me through? Thanks so much! --- ## [Download and install BISQ, but cannot open the client](https://bisq.community/t/download-and-install-bisq-but-cannot-open-the-client/10708)
**Author:** [@mike290](https://bisq.community/u/mike290)\ **Replies:** 1\ **Last updated:** [April 25, 2021, 9:17am UTC](https://bisq.community/t/download-and-install-bisq-but-cannot-open-the-client/10708 "2021-04-25T09:17:46Z")
I downloaded and installed Bisq on my W7 computer, but I cannot open the trading interface.Can any friend provide me with some support? thank you --- ## [Help with a transaction that has gone unconfirmed for a week](https://bisq.community/t/help-with-a-transaction-that-has-gone-unconfirmed-for-a-week/10690)
**Author:** [@hr2eternity](https://bisq.community/u/hr2eternity)\ **Replies:** 5\ **Last updated:** [April 25, 2021, 8:43am UTC](https://bisq.community/t/help-with-a-transaction-that-has-gone-unconfirmed-for-a-week/10690 "2021-04-25T08:43:24Z")
Sent myself $250 in BTC last week to my Kraken account and the transaction is still unconfirmed presumably because I had a low fee set from earlier use. Anyway, Kraken wallet is empty. Bisq wallet is empty. Transactio… --- ## [How do I set the fee rate in Bisq when I make a buy offer?](https://bisq.community/t/how-do-i-set-the-fee-rate-in-bisq-when-i-make-a-buy-offer/10679)
**Author:** [@Borque](https://bisq.community/u/Borque)\ **Replies:** 5\ **Last updated:** [April 22, 2021, 5:01pm UTC](https://bisq.community/t/how-do-i-set-the-fee-rate-in-bisq-when-i-make-a-buy-offer/10679 "2021-04-22T17:01:11Z")
Sorry to bang away at this, but I’m not getting it. I have 4 stuck trades and the fees are very low for all. When I created the buy offer, I didn’t see where to set the fee. Is it auto generated at the time of making the… --- ## [Another stuck transaction](https://bisq.community/t/another-stuck-transaction/10671)
**Author:** [@Borque](https://bisq.community/u/Borque)\ **Replies:** 13\ **Last updated:** [April 22, 2021, 4:47pm UTC](https://bisq.community/t/another-stuck-transaction/10671 "2021-04-22T16:47:51Z")
Hello all. Seller sent BTC to my address, and I see it on the mempool, but it’s coming up to the third day with no confirmations. The mempool shows it’s in a 287MB block (the bottom of the block shows 197 blocks). If I’m… --- ## [Waiting for blockchain confirmation... but it's already confirmed](https://bisq.community/t/waiting-for-blockchain-confirmation-but-its-already-confirmed/10681)
**Author:** [@JackAubrey](https://bisq.community/u/JackAubrey)\ **Replies:** 2\ **Last updated:** [April 21, 2021, 6:58pm UTC](https://bisq.community/t/waiting-for-blockchain-confirmation-but-its-already-confirmed/10681 "2021-04-21T18:58:52Z")
I have an open trade that already has 6+ confirmations for the deposit transaction on the blockchain, but Bisq doesn’t move to the next step. It’s just stuck in the Wait for blockchain confirmation… What can I do to sol… --- ## [Update while I have a withdraw with 0 confirmations?](https://bisq.community/t/update-while-i-have-a-withdraw-with-0-confirmations/10567)
**Author:** [@Cactus](https://bisq.community/u/Cactus)\ **Replies:** 6\ **Last updated:** [April 19, 2021, 1:50pm UTC](https://bisq.community/t/update-while-i-have-a-withdraw-with-0-confirmations/10567 "2021-04-19T13:50:24Z")
Hi all, I attempted a withdraw to a private wallet about a month ago. Currently, the transactions has 0 confirmations/ seen by 0 peers. I have looked into the problem and realized that the transaction is too big due to … --- ## [Funds not received yet](https://bisq.community/t/funds-not-received-yet/10661)
**Author:** [@Bisq-otto](https://bisq.community/u/Bisq-otto)\ **Replies:** 5\ **Last updated:** [April 18, 2021, 2:28am UTC](https://bisq.community/t/funds-not-received-yet/10661 "2021-04-18T02:28:55Z")
Hello I sent the address found in “fund my wallet” next the qr code, to my friend. He said he sent me the btc this morning. Where should i see them? I set up two wallets, one to use w bank account and one for f2f I … --- ## [Worried I've lost half my funds](https://bisq.community/t/worried-ive-lost-half-my-funds/10666)
**Author:** [@mlr27](https://bisq.community/u/mlr27)\ **Replies:** 4\ **Last updated:** [April 16, 2021, 7:52am UTC](https://bisq.community/t/worried-ive-lost-half-my-funds/10666 "2021-04-16T07:52:57Z")
Hi - I know I’ve been a bit of a fool here but hopefully this is recoverable? What happened: my computer died last night so I frantically imported my seed key on my partner’s computer. All seem fined as my ‘available ba… --- ## [Question about confirming payment](https://bisq.community/t/question-about-confirming-payment/10642)
**Author:** [@quick](https://bisq.community/u/quick)\ **Replies:** 5\ **Last updated:** [April 15, 2021, 10:54am UTC](https://bisq.community/t/question-about-confirming-payment/10642 "2021-04-15T10:54:25Z")
I’m new to Bisq and I made my first trade. I accepted an offer with gift card as payment. I sent the gift card when prompted but it’s been 7 hours and the maker still hasn’t confirmed receipt of the e-gift card. I’m curi… --- ## [Unable to release funds to buyer](https://bisq.community/t/unable-to-release-funds-to-buyer/10660)
**Author:** [@DB88](https://bisq.community/u/DB88)\ **Replies:** 1\ **Last updated:** [April 14, 2021, 12:24pm UTC](https://bisq.community/t/unable-to-release-funds-to-buyer/10660 "2021-04-14T12:24:38Z")
I am selling btc over bisq for the first time and the buyer sent me the payment after max allowed trade period during mediation. I am trying to release the funds to the buyer as he has now payed me but the Confirm Paymen… --- ## [Unable to trade using bsq](https://bisq.community/t/unable-to-trade-using-bsq/10651)
**Author:** [@gitro83](https://bisq.community/u/gitro83)\ **Replies:** 2\ **Last updated:** [April 13, 2021, 7:48am UTC](https://bisq.community/t/unable-to-trade-using-bsq/10651 "2021-04-13T07:48:56Z")
Hi, I’m trying to pay trading fees for the first time using the BSQ token but it doesn’t work, I see the following notification: I bought 176.50 BSQ yesterday, under the Account tab \> WALLET INFO I can now see that 1… --- ## [Trade NGNTD-f3f04653-b8ea-4680-bc3f-81444b7c474b-159](https://bisq.community/t/trade-ngntd-f3f04653-b8ea-4680-bc3f-81444b7c474b-159/10652)
**Author:** [@wudkwo8rhf1](https://bisq.community/u/wudkwo8rhf1)\ **Replies:** 1\ **Last updated:** [April 13, 2021, 7:35am UTC](https://bisq.community/t/trade-ngntd-f3f04653-b8ea-4680-bc3f-81444b7c474b-159/10652 "2021-04-13T07:35:12Z")
Hello. I have an open trade with ID - NGNTD-f3f04653-b8ea-4680-bc3f-81444b7c474b-159 Exchange 2 BTC for XMR. Time has passed for the transaction, but the seller still hasn’t sent the Monero. Unfortunately, yesterday my … --- ## [Bisq program running, But I can't open the window](https://bisq.community/t/bisq-program-running-but-i-cant-open-the-window/10645)
**Author:** [@macnorris](https://bisq.community/u/macnorris)\ **Replies:** 1\ **Last updated:** [April 12, 2021, 8:04pm UTC](https://bisq.community/t/bisq-program-running-but-i-cant-open-the-window/10645 "2021-04-12T20:04:46Z")
I can see the program is running on my taskbar, But I can’t maximise the window I have reinstalled the program / backed up my files. I am running the current up to date version of bisq. And Windows 10 home I have read… --- ## [Trading L-BTC on bisq](https://bisq.community/t/trading-l-btc-on-bisq/10627)
**Author:** [@Progresso](https://bisq.community/u/Progresso)\ **Replies:** 1\ **Last updated:** [April 8, 2021, 7:50am UTC](https://bisq.community/t/trading-l-btc-on-bisq/10627 "2021-04-08T07:50:12Z")
Just setting up everything to trade L-BTC on bisq following the guides on Blockstream. I also have setup a Blockstream Green wallet to get a L-BTC address to receive my funds. Following the guide (Item 3 Set Up an L-BT… [Previous page](https://bisq.community/c/support/18.md?page=14) [Next page](https://bisq.community/c/support/18.md?page=16)