# Support

**URL:** https://bisq.community/c/support/18.md?page=16

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 17

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## [Transaction stuck due to low fee](https://bisq.community/t/transaction-stuck-due-to-low-fee/4150)

<div class="topic-metadata">

**Author:** [@badbasic](https://bisq.community/u/badbasic)\
**Replies:** 7\
**Last updated:** [April 7, 2021, 12:30pm UTC](https://bisq.community/t/transaction-stuck-due-to-low-fee/4150 "2021-04-07T12:30:12Z")

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Greetings all, I usually don’t bother people with my issues and research things myself, but after being stuck for days I don’t know what to do. I wanted to send 0.0034 BTC to an external wallet, saw the recommended fee …

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## [Bisq does not start](https://bisq.community/t/bisq-does-not-start/7605)

<div class="topic-metadata">

**Author:** [@nijizivu](https://bisq.community/u/nijizivu)\
**Replies:** 10\
**Last updated:** [April 6, 2021, 8:51am UTC](https://bisq.community/t/bisq-does-not-start/7605 "2021-04-06T08:51:14Z")

</div>

Installed the latest version of the program, 64 bits, like my system. But after starting nothing happens, a couple of times reinstalled, did not help.

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## [Bisq crashes after synchronizing](https://bisq.community/t/bisq-crashes-after-synchronizing/6596)

<div class="topic-metadata">

**Author:** [@j709250](https://bisq.community/u/j709250)\
**Replies:** 5\
**Last updated:** [April 6, 2021, 1:02am UTC](https://bisq.community/t/bisq-crashes-after-synchronizing/6596 "2021-04-06T01:02:07Z")

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Hey guys I start Bisq, let it synchronize and in the next window it instantly crashes. Screenshot of crash: I also noticed my CPU is going up to 100% because of it: I’m using Windows 7 64bit, no av software ins…

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## [Is trader chat saved?](https://bisq.community/t/is-trader-chat-saved/10539)

<div class="topic-metadata">

**Author:** [@embitkay](https://bisq.community/u/embitkay)\
**Replies:** 16\
**Last updated:** [April 5, 2021, 8:40pm UTC](https://bisq.community/t/is-trader-chat-saved/10539 "2021-04-05T20:40:57Z")

</div>

Seems like I can’t reference trader chat once the trade is complete. Is there something I’m missing or is this by design? Is it somewhere in the bisq data directory?

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## [Help about funding my first transaction](https://bisq.community/t/help-about-funding-my-first-transaction/10600)

<div class="topic-metadata">

**Author:** [@Bisq-otto](https://bisq.community/u/Bisq-otto)\
**Replies:** 5\
**Last updated:** [April 5, 2021, 8:45am UTC](https://bisq.community/t/help-about-funding-my-first-transaction/10600 "2021-04-05T08:45:07Z")

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To start making transactions, i need to fund my wallet. I am trying to understand how to get my first btc. I already found someone that can send me BTC. I just need to understand which address i need to give him. In…

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## [Many confirmations on blockchain, zero in Bisq](https://bisq.community/t/many-confirmations-on-blockchain-zero-in-bisq/10603)

<div class="topic-metadata">

**Author:** [@Joly](https://bisq.community/u/Joly)\
**Replies:** 3\
**Last updated:** [April 4, 2021, 9:52pm UTC](https://bisq.community/t/many-confirmations-on-blockchain-zero-in-bisq/10603 "2021-04-04T21:52:20Z")

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Hello, help me please. Maker fee, Taker fee and Deposit transaction have a lot of confirmations on blockchain (I checked it), but Taker fee and Deposit transaction look like with 0 confirmation in informations of trade o…

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## [Trying to install on ARM](https://bisq.community/t/trying-to-install-on-arm/10119)

<div class="topic-metadata">

**Author:** [@Someone](https://bisq.community/u/Someone)\
**Replies:** 7\
**Last updated:** [April 3, 2021, 10:11pm UTC](https://bisq.community/t/trying-to-install-on-arm/10119 "2021-04-03T22:11:29Z")

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Running Manjaro Linux on Arm64 architecture. Tried installing via AUR, and via building from source - fails in the same spot every time. . → Building bisq… Configure project : Pricenode: Skipping spot provider te…

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## [Tor Settings Not Saving on Bisq Restart](https://bisq.community/t/tor-settings-not-saving-on-bisq-restart/10594)

<div class="topic-metadata">

**Author:** [@synk](https://bisq.community/u/synk)\
**Replies:** 1\
**Last updated:** [April 1, 2021, 5:43pm UTC](https://bisq.community/t/tor-settings-not-saving-on-bisq-restart/10594 "2021-04-01T17:43:27Z")

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Hello there, I’m a new Bisq user and just installed it yesterday. In order to access Tor, I have to use a bridge. However, as expected, Bisq hangs at (1/4) Connecting to Tor network… After a small wait the Open Tor Setti…

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## [US Money Order First Name Only?](https://bisq.community/t/us-money-order-first-name-only/10590)

<div class="topic-metadata">

**Author:** [@mlewk1101](https://bisq.community/u/mlewk1101)\
**Replies:** 1\
**Last updated:** [March 28, 2021, 10:09pm UTC](https://bisq.community/t/us-money-order-first-name-only/10590 "2021-03-28T22:09:37Z")

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Hi, Im a new Bisq user here. I set a buy order for BTC and my offer was accepted. The seller of BTC gave me an address and only a first name as the mailing address (its a PO Box) and only first name for the US Money orde…

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## [Support ticket is open more as 5 days without solution](https://bisq.community/t/support-ticket-is-open-more-as-5-days-without-solution/10586)

<div class="topic-metadata">

**Author:** [@Michalbb](https://bisq.community/u/Michalbb)\
**Replies:** 2\
**Last updated:** [March 27, 2021, 11:33am UTC](https://bisq.community/t/support-ticket-is-open-more-as-5-days-without-solution/10586 "2021-03-27T11:33:47Z")

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Hi .I have a support ticket open for 5 days and i have no solution. We made a deal but the seller had greyed out the button in step “confirm the payment” . Seller is helpful and also opened a ticket but to no avail. Ple…

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## [What exactly can I do with the new Bisq API?](https://bisq.community/t/what-exactly-can-i-do-with-the-new-bisq-api/10587)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 3\
**Last updated:** [March 27, 2021, 12:47am UTC](https://bisq.community/t/what-exactly-can-i-do-with-the-new-bisq-api/10587 "2021-03-27T00:47:06Z")

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As I understand it, Bisq doesn’t support any other currency in itself besides Bitcoin and BSQ. If I wanted to use the Bisq API to start auto-trading all day, would I have to do it between BTC and BSQ? And does it use so…

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## [Alternative to PageSigner](https://bisq.community/t/alternative-to-pagesigner/10581)

<div class="topic-metadata">

**Author:** [@Bisca](https://bisq.community/u/Bisca)\
**Replies:** 7\
**Last updated:** [March 25, 2021, 7:59pm UTC](https://bisq.community/t/alternative-to-pagesigner/10581 "2021-03-25T19:59:49Z")

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Hi guys, After having made about twenty small transactions on Bisq (always be praised), I am going to make a more “consistent” one. But first, I had the brilliant idea of ​​checking if PageSigner was working properly (…

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## [Bisq seeds after formatting desktop](https://bisq.community/t/bisq-seeds-after-formatting-desktop/10580)

<div class="topic-metadata">

**Author:** [@Mar](https://bisq.community/u/Mar)\
**Replies:** 1\
**Last updated:** [March 25, 2021, 10:14am UTC](https://bisq.community/t/bisq-seeds-after-formatting-desktop/10580 "2021-03-25T10:14:52Z")

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help me? after formatting desktop I put the seeds and the previous balance did not appear, it was reset, what do I do to recover?

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## [Trade stuck on step 2 on my side \[solved\]](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568)

<div class="topic-metadata">

**Author:** [@mughat](https://bisq.community/u/mughat)\
**Replies:** 3\
**Last updated:** [March 18, 2021, 8:06am UTC](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568 "2021-03-18T08:06:03Z")

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My trade is stuck on step 2 so I can’t confirm and I did get the payment. I asked my trading partner on the “trader chat” to confirm payment and he says he is on step 3. What can I do to progress?

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## [Is there some way that one could "insta-trade" in Bisq, using some "representation token" until you "take out" Bitcoin regularly?](https://bisq.community/t/is-there-some-way-that-one-could-insta-trade-in-bisq-using-some-representation-token-until-you-take-out-bitcoin-regularly/10547)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 3\
**Last updated:** [March 15, 2021, 9:56am UTC](https://bisq.community/t/is-there-some-way-that-one-could-insta-trade-in-bisq-using-some-representation-token-until-you-take-out-bitcoin-regularly/10547 "2021-03-15T09:56:02Z")

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I have never sold any Bitcoin using Bisq, but I’ve bought many for fiat. Each time is (necessarily) an involved, lengthy process of first accepting an offer, then sending over Bitcoin from Bitcoin Core to Bisq (can take…

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## [How to make Bisq open Bitcoin Core as it used to until recently?](https://bisq.community/t/how-to-make-bisq-open-bitcoin-core-as-it-used-to-until-recently/10546)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 2\
**Last updated:** [March 13, 2021, 2:56am UTC](https://bisq.community/t/how-to-make-bisq-open-bitcoin-core-as-it-used-to-until-recently/10546 "2021-03-13T02:56:29Z")

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I have used Bisq on Windows for a long time. Starting with some recent version, it has broken in a “subtle” (but very annoying) way. I can still use it, but it’s now a damn chore to send in the security deposits. The is…

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## [Switch to new wallet without losing reputation](https://bisq.community/t/switch-to-new-wallet-without-losing-reputation/10532)

<div class="topic-metadata">

**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\
**Replies:** 6\
**Last updated:** [March 12, 2021, 9:02am UTC](https://bisq.community/t/switch-to-new-wallet-without-losing-reputation/10532 "2021-03-12T09:02:57Z")

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Hello. I would like to switch to a new Bisq internal wallet but keeping my National currency payment accounts as well as my account identity and age. How can I do this safely? Also, am I able to keep the signed status…

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## [Will Bisq start supporting "lending" and "borrowing" of Bitcoin?](https://bisq.community/t/will-bisq-start-supporting-lending-and-borrowing-of-bitcoin/10540)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 3\
**Last updated:** [March 10, 2021, 4:10am UTC](https://bisq.community/t/will-bisq-start-supporting-lending-and-borrowing-of-bitcoin/10540 "2021-03-10T04:10:51Z")

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(I asked this question a week ago, but it was mysteriously deleted, apparently due to some “technical glitch” with this forum. In a bizarre coincidence, I did not save the “draft” to simply be able to re-post it, even th…

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## [How do I get the wallet balance from Bisq programmatically?](https://bisq.community/t/how-do-i-get-the-wallet-balance-from-bisq-programmatically/10543)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 3\
**Last updated:** [March 9, 2021, 9:30pm UTC](https://bisq.community/t/how-do-i-get-the-wallet-balance-from-bisq-programmatically/10543 "2021-03-09T21:30:57Z")

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I have Bisq installed on Windows. Now I’m trying to fetch the current balance from PHP CLI (in practice meaning “from the command line”). I already tried to copy the bisq\_BTC.wallet to a “Bisq” dir in the Bitcoin Core d…

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## [Low miner fee](https://bisq.community/t/low-miner-fee/10341)

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**Author:** [@Bombus](https://bisq.community/u/Bombus)\
**Replies:** 17\
**Last updated:** [March 9, 2021, 9:23pm UTC](https://bisq.community/t/low-miner-fee/10341 "2021-03-09T21:23:28Z")

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Hi everyone, I’m stuck in a transaction with what appears to be an insanely low miner fee (15.40 satoshi/vByte - 0.00003588 BTC). At this rate it won’t clear for days. Would this have been set automatically and can I d…

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## [Trade "stuck" and the other guy doesn't seem to respond...](https://bisq.community/t/trade-stuck-and-the-other-guy-doesnt-seem-to-respond/10520)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 1\
**Last updated:** [March 1, 2021, 9:14am UTC](https://bisq.community/t/trade-stuck-and-the-other-guy-doesnt-seem-to-respond/10520 "2021-03-01T09:14:31Z")

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I’ve used Bisq since 2018. I’ve made numerous trades to buy Bitcoin for fiat. With one exception (when it had not even started yet – I’m foggy on the details), every trade has been successful and without any problems of …

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## [Waiting for blockchain confirmation and cannot find the transaction on blockchain.com](https://bisq.community/t/waiting-for-blockchain-confirmation-and-cannot-find-the-transaction-on-blockchain-com/10493)

<div class="topic-metadata">

**Author:** [@Xaver](https://bisq.community/u/Xaver)\
**Replies:** 3\
**Last updated:** [March 1, 2021, 8:53am UTC](https://bisq.community/t/waiting-for-blockchain-confirmation-and-cannot-find-the-transaction-on-blockchain-com/10493 "2021-03-01T08:53:37Z")

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Hi, 3 days ago I started two transactions - I sent money from bisq wallet to private wallet and I bought BTC (as a taker). Both transactions are still waiting for blockchain confirmation and they both are not published …

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## [Transaction not confirmed but funds not in my wallet](https://bisq.community/t/transaction-not-confirmed-but-funds-not-in-my-wallet/10479)

<div class="topic-metadata">

**Author:** [@soloelsol](https://bisq.community/u/soloelsol)\
**Replies:** 13\
**Last updated:** [February 28, 2021, 8:06pm UTC](https://bisq.community/t/transaction-not-confirmed-but-funds-not-in-my-wallet/10479 "2021-02-28T20:06:36Z")

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Hello, i send 0.0035btc form bisq to binance, txid 95d5ce151768caa9efb2616bdae0cb6656b46a8ef654d3d21ceeb0e82f210e50, it never get confirmed because low fees, no problem, i thouhgt, but the funds never reappear in my wall…

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## [Connect to a full node (core/mynode/umbrel)](https://bisq.community/t/connect-to-a-full-node-core-mynode-umbrel/10511)

<div class="topic-metadata">

**Author:** [@felipekosma](https://bisq.community/u/felipekosma)\
**Replies:** 2\
**Last updated:** [February 28, 2021, 11:16am UTC](https://bisq.community/t/connect-to-a-full-node-core-mynode-umbrel/10511 "2021-02-28T11:16:34Z")

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Hi Folks, I was not successful in connecting Bisq to the below nodes - at a varying level of ‘not success’: Bitcoin Core peerbloomfilters=1 set node run locally Bisq does connect to the node but says it did not sync…

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## [Can't link mobile app - How do i enter an email?](https://bisq.community/t/cant-link-mobile-app-how-do-i-enter-an-email/10505)

<div class="topic-metadata">

**Author:** [@Saheyrd](https://bisq.community/u/Saheyrd)\
**Replies:** 3\
**Last updated:** [February 28, 2021, 10:30am UTC](https://bisq.community/t/cant-link-mobile-app-how-do-i-enter-an-email/10505 "2021-02-28T10:30:53Z")

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Am i missing something here? I cant find any option to specify the email adress where the pairing token is to be sent. In the app there is only the QR code (Dont have webcam) and a button saying “resend email”. I have…

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## [Buyer Cant Start Payment](https://bisq.community/t/buyer-cant-start-payment/10485)

<div class="topic-metadata">

**Author:** [@LG15](https://bisq.community/u/LG15)\
**Replies:** 5\
**Last updated:** [February 28, 2021, 12:15am UTC](https://bisq.community/t/buyer-cant-start-payment/10485 "2021-02-28T00:15:05Z")

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hello my username is LG, and ive sent bitcoins to username “hfhtj” and hes claiming he cant make payment because its not loading up on his side. i dont what to do, if i can have a mediator help i would appreciate it. tha…

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## [Doubt about purschasing Bitcoins at Bisq](https://bisq.community/t/doubt-about-purschasing-bitcoins-at-bisq/10502)

<div class="topic-metadata">

**Author:** [@adrianoagra](https://bisq.community/u/adrianoagra)\
**Replies:** 1\
**Last updated:** [February 27, 2021, 11:17pm UTC](https://bisq.community/t/doubt-about-purschasing-bitcoins-at-bisq/10502 "2021-02-27T23:17:20Z")

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I am new in this kind of Platform and I would like to know, if there is an offer amount can we purchase part of the offer amount or only the whole offer amount ?

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## [Failed to install v1.5.5 on Raspberry Pi 4, (Ubuntu 20.10 Desktop 64 bit)](https://bisq.community/t/failed-to-install-v1-5-5-on-raspberry-pi-4-ubuntu-20-10-desktop-64-bit/10369)

<div class="topic-metadata">

**Author:** [@gaga](https://bisq.community/u/gaga)\
**Replies:** 1\
**Last updated:** [February 27, 2021, 12:02pm UTC](https://bisq.community/t/failed-to-install-v1-5-5-on-raspberry-pi-4-ubuntu-20-10-desktop-64-bit/10369 "2021-02-27T12:02:44Z")

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There was an error message that sounded like the .deb package was for Intel/x64 processors not ARM. I tried to install on Ubuntu rather than Raspberry Pi OS which is still 32 bit, the 64 bit version being still a beta … …

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## [Seller security deposit](https://bisq.community/t/seller-security-deposit/10367)

<div class="topic-metadata">

**Author:** [@Bisca](https://bisq.community/u/Bisca)\
**Replies:** 15\
**Last updated:** [February 27, 2021, 12:49am UTC](https://bisq.community/t/seller-security-deposit/10367 "2021-02-27T00:49:24Z")

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Sorry, I would like yet another clarification. A friend is trying to sell her 0.006 Bitcoins and she is unable to post her offer to sell because it asks for a little more than that same amount as security deposit. I hav…

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## [Bitcoin withdraw with low mining fees stuck](https://bisq.community/t/bitcoin-withdraw-with-low-mining-fees-stuck/10423)

<div class="topic-metadata">

**Author:** [@kh6b](https://bisq.community/u/kh6b)\
**Replies:** 16\
**Last updated:** [February 26, 2021, 1:15am UTC](https://bisq.community/t/bitcoin-withdraw-with-low-mining-fees-stuck/10423 "2021-02-26T01:15:45Z")

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I used to low of a fee, did not expect this volatility in the market. My funds are stuck for a couple weeks now. I can’t RBF, can’t cancel, i heard about child pay for parent but i don’t know how to do it.

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