# Support **URL:** https://bisq.community/c/support/18.md?page=17 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 18 --- ## [Trade stuck after payment confirmed](https://bisq.community/t/trade-stuck-after-payment-confirmed/10481)
**Author:** [@JAM69](https://bisq.community/u/JAM69)\ **Replies:** 4\ **Last updated:** [February 25, 2021, 10:15am UTC](https://bisq.community/t/trade-stuck-after-payment-confirmed/10481 "2021-02-25T10:15:12Z")
In a trade, everything was working fine. The buyer sent the money, the seller confirmed by chat that the money arrived, but the app says to wait for the seller confirmation. Any solution? Thanks in advance for the help… --- ## [Economic Withdrawal To Cold Storage](https://bisq.community/t/economic-withdrawal-to-cold-storage/10480)
**Author:** [@tieck](https://bisq.community/u/tieck)\ **Replies:** 1\ **Last updated:** [February 24, 2021, 10:31am UTC](https://bisq.community/t/economic-withdrawal-to-cold-storage/10480 "2021-02-24T10:31:31Z")
Economic Withdrawal To Cold Storage In the current year it seems to be rather difficult to accomplish an economic withdrawal to cold storage from the Bisq hot wallet, because it is difficult to estimate the lowest fee p… --- ## [Move A/C From Windows To Linux](https://bisq.community/t/move-a-c-from-windows-to-linux/7077)
**Author:** [@Dynamata](https://bisq.community/u/Dynamata)\ **Replies:** 17\ **Last updated:** [February 24, 2021, 10:25am UTC](https://bisq.community/t/move-a-c-from-windows-to-linux/7077 "2021-02-24T10:25:00Z")
I’m trying to import my exported Windows BISQ account into Linux. After clicking on the import button & navigating to the export, I see a bunch of files & folders, how & what do I import into the new account? Do I have … --- ## [Stuck at "You need to wait until the download of missing bitcoin blocks is complete" for weeks](https://bisq.community/t/stuck-at-you-need-to-wait-until-the-download-of-missing-bitcoin-blocks-is-complete-for-weeks/10438)
**Author:** [@apeach23](https://bisq.community/u/apeach23)\ **Replies:** 12\ **Last updated:** [February 24, 2021, 10:22am UTC](https://bisq.community/t/stuck-at-you-need-to-wait-until-the-download-of-missing-bitcoin-blocks-is-complete-for-weeks/10438 "2021-02-24T10:22:55Z")
Updated to v.1.5.6, no change. Please advise. --- ## ["Can not get signed" bug still happening](https://bisq.community/t/can-not-get-signed-bug-still-happening/10472)
**Author:** [@kai-ner](https://bisq.community/u/kai-ner)\ **Replies:** 3\ **Last updated:** [February 23, 2021, 9:44am UTC](https://bisq.community/t/can-not-get-signed-bug-still-happening/10472 "2021-02-23T09:44:25Z")
Hi, I am a bisq user for many month already I have made sure I had meet all criteria to get signed but bisq wont sign me. I use SEPA only and I only traded with people who are able to sign me. I have been in contact via… --- ## [Trade stuck at awaiting blockchain confirmation](https://bisq.community/t/trade-stuck-at-awaiting-blockchain-confirmation/10457)
**Author:** [@Buckshot](https://bisq.community/u/Buckshot)\ **Replies:** 2\ **Last updated:** [February 22, 2021, 9:01am UTC](https://bisq.community/t/trade-stuck-at-awaiting-blockchain-confirmation/10457 "2021-02-22T09:01:08Z")
Deposit transaction ID: 6e4d13c8269d0fe071bc8e3c15ad2688091ff388d3b917edad96c3b28bf2a74a We have been communicating in chat. Both of us waiting for blockchain confirmation before he can send payment. Seen by 0 peers, 0… --- ## [Wait for blockchain confirmation](https://bisq.community/t/wait-for-blockchain-confirmation/10458)
**Author:** [@onlymarcus](https://bisq.community/u/onlymarcus)\ **Replies:** 2\ **Last updated:** [February 22, 2021, 9:00am UTC](https://bisq.community/t/wait-for-blockchain-confirmation/10458 "2021-02-22T09:00:19Z")
“You need to wait for at least one blockchain confirmation before starting the payment” My role “XMR seller as maker” I can only make the payment in XMR to buy the bitcoins after confirmation from the blockchain, it ha… --- ## [Bisq recover](https://bisq.community/t/bisq-recover/10461)
**Author:** [@SGA07](https://bisq.community/u/SGA07)\ **Replies:** 1\ **Last updated:** [February 22, 2021, 12:56am UTC](https://bisq.community/t/bisq-recover/10461 "2021-02-22T00:56:14Z")
Hello, I am changing computers. I have my Back Up folder. old computer - I am having the issue starting bisq taking too long to open the app completely, when it opens it tells me that is connecting to the network, I ca… --- ## [Fiat transfer bfore digital currency](https://bisq.community/t/fiat-transfer-bfore-digital-currency/2067)
**Author:** [@No\_wayman](https://bisq.community/u/No_wayman)\ **Replies:** 5\ **Last updated:** [February 22, 2021, 12:50am UTC](https://bisq.community/t/fiat-transfer-bfore-digital-currency/2067 "2021-02-22T00:50:26Z")
Just wondering a few things?? If I put in cash in a bank account say for instance. How can the arbitrator see that money go in..?? Could the transaction be split into lots of automatic mini transactions ?? to limit ex… --- ## [Mine & sellers Statuses are out of sync - bug](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449)
**Author:** [@bisq\_202](https://bisq.community/u/bisq_202)\ **Replies:** 5\ **Last updated:** [February 20, 2021, 7:32am UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449 "2021-02-20T07:32:34Z")
Some help would be awesome: I sent payment & marked payment as sent my status reads ‘Wait until payment arrived’ seller has confirmed has received payment days ago but seller is saying status on their end is still ‘Wai… --- ## ["Open trades" remains empty after "Buy BTC"](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283)
**Author:** [@michael52342](https://bisq.community/u/michael52342)\ **Replies:** 7\ **Last updated:** [February 19, 2021, 9:23am UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283 "2021-02-19T09:23:57Z")
Hi, I tried to “Buy BTC” today and something went wrong. The “Open trades” within “Portfolio” remains empty, while “Funds” \> “Transactions” shows a “Withdrawn from wallet” (12:38:24 PM) for transaction fee (got confirme… --- ## [Trade ID 47921938 stuck in "wait for payment", but payment already received](https://bisq.community/t/trade-id-47921938-stuck-in-wait-for-payment-but-payment-already-received/10428)
**Author:** [@bisquisite](https://bisq.community/u/bisquisite)\ **Replies:** 8\ **Last updated:** [February 19, 2021, 9:13am UTC](https://bisq.community/t/trade-id-47921938-stuck-in-wait-for-payment-but-payment-already-received/10428 "2021-02-19T09:13:58Z")
My Bisq client v1.5.6 on Windows 10 says “wait for payment” even though I (seller) have already received the fiat funds and the buyer confirmed in chat that he has clicked the button to indicate he started the payment. a… --- ## [Regarding the 2 invalid transaction ids](https://bisq.community/t/regarding-the-2-invalid-transaction-ids/10440)
**Author:** [@bitnaesser](https://bisq.community/u/bitnaesser)\ **Replies:** 1\ **Last updated:** [February 18, 2021, 7:31am UTC](https://bisq.community/t/regarding-the-2-invalid-transaction-ids/10440 "2021-02-18T07:31:42Z")
Can this be moved here? Or can someone help here? Is this the support channel keybase? --- ## [Wanted to buy few BTC but it's complicated](https://bisq.community/t/wanted-to-buy-few-btc-but-its-complicated/10430)
**Author:** [@nwo2030](https://bisq.community/u/nwo2030)\ **Replies:** 3\ **Last updated:** [February 17, 2021, 11:56am UTC](https://bisq.community/t/wanted-to-buy-few-btc-but-its-complicated/10430 "2021-02-17T11:56:23Z")
I wanted to buy few BTC (50€). Only to see how Bisq work. But it’s impossible to buy such small amounts on Bisq. And the few sellers who offer such small amounts that often sell their Bitcoin 20% (or even more) above th… --- ## [Bisq stuck at startup after upgrading to 1.5.6](https://bisq.community/t/bisq-stuck-at-startup-after-upgrading-to-1-5-6/10426)
**Author:** [@kingmob](https://bisq.community/u/kingmob)\ **Replies:** 1\ **Last updated:** [February 16, 2021, 5:49pm UTC](https://bisq.community/t/bisq-stuck-at-startup-after-upgrading-to-1-5-6/10426 "2021-02-16T17:49:39Z")
Followed the instructions inside the pop-up screen in Bisq to upgrade to the newer version 1.5.6. Each time I try to run it now, the application seems stuck at startup showing the following: "Synced with Bitcoin Mainnet… --- ## [Deposit transaction ID - Transaction not found](https://bisq.community/t/deposit-transaction-id-transaction-not-found/8424)
**Author:** [@bit-stacker](https://bisq.community/u/bit-stacker)\ **Replies:** 13\ **Last updated:** [February 15, 2021, 8:56pm UTC](https://bisq.community/t/deposit-transaction-id-transaction-not-found/8424 "2021-02-15T20:56:03Z")
Trade is stuck on Step 1 “Wait for blockchain confirmation” for 3-1/2 hrs now. The Deposit transaction ID shown is not found by block explorer(s). Version: Bisq-64bit-1.1.6.deb Trade ID: efeikv2-bfc01e8c-6541-49ed-8c7d… --- ## [First Sale, Zelle Name don’t Match the Bisq Account](https://bisq.community/t/first-sale-zelle-name-don-t-match-the-bisq-account/10404)
**Author:** [@mrsenior22](https://bisq.community/u/mrsenior22)\ **Replies:** 4\ **Last updated:** [February 15, 2021, 10:34am UTC](https://bisq.community/t/first-sale-zelle-name-don-t-match-the-bisq-account/10404 "2021-02-15T10:34:31Z")
Hello. I am on my first sale, getting rid of some btc via my chase bank account. the name of the buyer i received through zelle app from my bank is a completely different than the name on the bank account shown on my b… --- ## [Zelle name does not match name in Bisq listing](https://bisq.community/t/zelle-name-does-not-match-name-in-bisq-listing/10411)
**Author:** [@Winnie](https://bisq.community/u/Winnie)\ **Replies:** 1\ **Last updated:** [February 15, 2021, 1:20am UTC](https://bisq.community/t/zelle-name-does-not-match-name-in-bisq-listing/10411 "2021-02-15T01:20:41Z")
Zelle name does not match name in Bisq listing In fact, seller didn’t even give a first and last name he gave the first half of his email before the @. WHen I input the email into Zelle an actual name comes up which do… --- ## [Buy BTC for security deposit](https://bisq.community/t/buy-btc-for-security-deposit/10336)
**Author:** [@chessmasterhex](https://bisq.community/u/chessmasterhex)\ **Replies:** 11\ **Last updated:** [February 14, 2021, 8:39pm UTC](https://bisq.community/t/buy-btc-for-security-deposit/10336 "2021-02-14T20:39:00Z")
As I am new to bisq and crypto in general, I do not have the required security deposit of 0.0065 BTC. Instead of lending me the amount so that I can purchase further cryptocurrencies with fiat, I am looking for someone … --- ## [Low Miner Fee Issue](https://bisq.community/t/low-miner-fee-issue/10383)
**Author:** [@Ghostly](https://bisq.community/u/Ghostly)\ **Replies:** 5\ **Last updated:** [February 12, 2021, 10:02am UTC](https://bisq.community/t/low-miner-fee-issue/10383 "2021-02-12T10:02:51Z")
I had a transaction where the payout BTC tx used a miner fee of 14sat/vb. This took 15+hrs until it finally got a confirmation, presumably because of the spike in BTC from recent events. Luckily I withdrew the BTC using… --- ## [Trade stuck because of transactions not published](https://bisq.community/t/trade-stuck-because-of-transactions-not-published/10393)
**Author:** [@thrthr](https://bisq.community/u/thrthr)\ **Replies:** 1\ **Last updated:** [February 10, 2021, 6:17pm UTC](https://bisq.community/t/trade-stuck-because-of-transactions-not-published/10393 "2021-02-10T18:17:20Z")
Hi, I have recently opened a support ticket for a trade (ID 46803-bfa2e303-3eaf-4673-bb11-32cfee004f69-155) that for some reason got stuck even before first confirmation because some transactions were not published on t… --- ## [Can not confirm Payment - Revolut - EUR](https://bisq.community/t/can-not-confirm-payment-revolut-eur/10387)
**Author:** [@fungalItch](https://bisq.community/u/fungalItch)\ **Replies:** 1\ **Last updated:** [February 10, 2021, 9:07am UTC](https://bisq.community/t/can-not-confirm-payment-revolut-eur/10387 "2021-02-10T09:07:39Z")
Hello, Bisq v1.5.5, can not confirm a payment. Error is: An error occurred at task: SellerSendPayoutTxPublishedMessage Exception message: Not able to find peers witness, unable to sign for trade The BUYER is not sig… --- ## [Deposit confirmation frozen](https://bisq.community/t/deposit-confirmation-frozen/10390)
**Author:** [@felipekosma](https://bisq.community/u/felipekosma)\ **Replies:** 1\ **Last updated:** [February 9, 2021, 9:11pm UTC](https://bisq.community/t/deposit-confirmation-frozen/10390 "2021-02-09T21:11:35Z")
Hey Folks, I took an offer a few hours ago and although I checked in a block explorer that the deposit transaction already has 69 confirmations, it is still showing as awaiting at least 1 confirmation inside Bisq. Has a… --- ## [Mediation proposal not appearing](https://bisq.community/t/mediation-proposal-not-appearing/10381)
**Author:** [@Dmoney31](https://bisq.community/u/Dmoney31)\ **Replies:** 1\ **Last updated:** [February 9, 2021, 10:04am UTC](https://bisq.community/t/mediation-proposal-not-appearing/10381 "2021-02-09T10:04:22Z")
I am the buyer of BTC and my offer was accepted. Seller of BTC is unable to release the coins and is stuck on step 2. Waiting for me to confirm payment was sent. I did select the “Payment sent” option shortly after sen… --- ## [Bisq not allowing me to deposit?](https://bisq.community/t/bisq-not-allowing-me-to-deposit/10379)
**Author:** [@1ebbdf9827064e14d648](https://bisq.community/u/1ebbdf9827064e14d648)\ **Replies:** 3\ **Last updated:** [February 9, 2021, 9:52am UTC](https://bisq.community/t/bisq-not-allowing-me-to-deposit/10379 "2021-02-09T09:52:15Z")
Hey, I have accepted a trade and now there have been 2 confirmations. I have restarted Bisq, yet the app has not provided the information for me to deposit my fiat payment. I am on a Mac and am using Bisq 1.5.5. I am w… --- ## [Purchasing BTC - FPI issue - No account details](https://bisq.community/t/purchasing-btc-fpi-issue-no-account-details/10377)
**Author:** [@1nsan1ty](https://bisq.community/u/1nsan1ty)\ **Replies:** 1\ **Last updated:** [February 9, 2021, 9:50am UTC](https://bisq.community/t/purchasing-btc-fpi-issue-no-account-details/10377 "2021-02-09T09:50:36Z")
What do I do if I have started a transaction to purchase some BTC. The deposit gets paid / locked and the Faster payment details appear. Unfortunately im not sure how or why there are No Account holders Name meaning I ca… --- ## [Constant Fiat Offers](https://bisq.community/t/constant-fiat-offers/10373)
**Author:** [@agrael888](https://bisq.community/u/agrael888)\ **Replies:** 3\ **Last updated:** [February 8, 2021, 9:22am UTC](https://bisq.community/t/constant-fiat-offers/10373 "2021-02-08T09:22:30Z")
Hi, Is it possible to add the functionality for the constant fiat offer? Let’s say I want to buy BTC, and I would like to spend $100 (or EUR, or whatever). May I set it in such a way, that my offer is always for $100, a… --- ## [How long to wait after making payment](https://bisq.community/t/how-long-to-wait-after-making-payment/10365)
**Author:** [@jb123](https://bisq.community/u/jb123)\ **Replies:** 3\ **Last updated:** [February 8, 2021, 9:07am UTC](https://bisq.community/t/how-long-to-wait-after-making-payment/10365 "2021-02-08T09:07:31Z")
It’s now 13 hours since I made the bank transfer for my buy order, I messaged the buyer via chat to say I completed my end and could they release the BTC but no reply and no BTC - how long should I wait before opening a … --- ## [Transactions are failing and eventually moving to failed tab](https://bisq.community/t/transactions-are-failing-and-eventually-moving-to-failed-tab/9309)
**Author:** [@ep.sys](https://bisq.community/u/ep.sys)\ **Replies:** 6\ **Last updated:** [February 8, 2021, 9:02am UTC](https://bisq.community/t/transactions-are-failing-and-eventually-moving-to-failed-tab/9309 "2021-02-08T09:02:19Z")
Hello, All my transactions are failing because of invalid deposit transactions. Get support button does nothing. Using bisq 1.3.1 which has just been working fine until now. Am the maker. Have done SPV resync as advi… --- ## [Updating to v1.5.5](https://bisq.community/t/updating-to-v1-5-5/10354)
**Author:** [@JSiefert](https://bisq.community/u/JSiefert)\ **Replies:** 5\ **Last updated:** [February 7, 2021, 12:31am UTC](https://bisq.community/t/updating-to-v1-5-5/10354 "2021-02-07T00:31:59Z")
Using Windows up til now it was always possible to update to the latest release directly on the opened BISQ page by clicking on an ‘Update’ tab. That does not seem to be possible now to update to \[v1.5.5\] . Not sure how… [Previous page](https://bisq.community/c/support/18.md?page=16) [Next page](https://bisq.community/c/support/18.md?page=18)