# Support **URL:** https://bisq.community/c/support/18.md?page=18 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 19 --- ## [Bisq gets stuck on connecting to Bitcoin network (Bitcoin full node)](https://bisq.community/t/bisq-gets-stuck-on-connecting-to-bitcoin-network-bitcoin-full-node/8458)
**Author:** [@p5948qp](https://bisq.community/u/p5948qp)\ **Replies:** 2\ **Last updated:** [February 5, 2021, 6:51am UTC](https://bisq.community/t/bisq-gets-stuck-on-connecting-to-bitcoin-network-bitcoin-full-node/8458 "2021-02-05T06:51:17Z")
Hi all, I have been fiddling with the Bisq network settings in order to connect Bisq to my Bitcoin full node on the same machine, which works over Tor. In this process I deleted the SPV chain. Now when I start Bisq it … --- ## [Change Name on Zelle](https://bisq.community/t/change-name-on-zelle/10357)
**Author:** [@suzsuz](https://bisq.community/u/suzsuz)\ **Replies:** 1\ **Last updated:** [February 4, 2021, 10:14am UTC](https://bisq.community/t/change-name-on-zelle/10357 "2021-02-04T10:14:17Z")
Hi, I recently got my name legally changed. I have been updating my name with all my banks, and Zelle as well. The name associated with my Zelle payment method on Bisq is still the old name. It’s been signed for over a y… --- ## [Zero confirmations, so my Bitcoins locked](https://bisq.community/t/zero-confirmations-so-my-bitcoins-locked/10344)
**Author:** [@Bisca](https://bisq.community/u/Bisca)\ **Replies:** 3\ **Last updated:** [February 4, 2021, 1:28am UTC](https://bisq.community/t/zero-confirmations-so-my-bitcoins-locked/10344 "2021-02-04T01:28:33Z")
Hi everyone, I would like to ask for another clarification, if possible. The last purchase I made, sees the payment of the incoming Bitcoins stopped for almost a day without any confirmation (17 seen, but zero confirma… --- ## [Update BISQ Manually](https://bisq.community/t/update-bisq-manually/10251)
**Author:** [@Dynamata](https://bisq.community/u/Dynamata)\ **Replies:** 7\ **Last updated:** [January 13, 2021, 6:18pm UTC](https://bisq.community/t/update-bisq-manually/10251 "2021-01-13T18:18:42Z")
I’m on Linux & haven’t started BISQ for over a year, it synced to the network but won’t open. I’ve downloaded the latest version, how do I install it without losing data? --- ## [Fiat money transfer confirmation](https://bisq.community/t/fiat-money-transfer-confirmation/10339)
**Author:** [@Bisca](https://bisq.community/u/Bisca)\ **Replies:** 5\ **Last updated:** [February 3, 2021, 10:12am UTC](https://bisq.community/t/fiat-money-transfer-confirmation/10339 "2021-02-03T10:12:41Z")
Hi everyone, I would like to know a curiosity that came to my mind while making some cryptocurrency purchases on Bisq: what prevents a user from declaring that he has never received a fiat money transfer, for example, e… --- ## [Trouble with transaction](https://bisq.community/t/trouble-with-transaction/10310)
**Author:** [@garyabicknell](https://bisq.community/u/garyabicknell)\ **Replies:** 5\ **Last updated:** [January 30, 2021, 9:33am UTC](https://bisq.community/t/trouble-with-transaction/10310 "2021-01-30T09:33:47Z")
I get this error every minute or two. What can i do to fix this? P.S. Restarting the app doesn’t help. --- ## [How to add BSQ as an altcoin account](https://bisq.community/t/how-to-add-bsq-as-an-altcoin-account/10298)
**Author:** [@Borque](https://bisq.community/u/Borque)\ **Replies:** 2\ **Last updated:** [January 30, 2021, 3:44am UTC](https://bisq.community/t/how-to-add-bsq-as-an-altcoin-account/10298 "2021-01-30T03:44:45Z")
Under Account/Altcoin Accounts, Add New Account, Select BSQ, the field is empty. I don’t have any accounts to import. Thanks --- ## [The trade protocol encountered some problems. The trade contract is not set](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291)
**Author:** [@Borque](https://bisq.community/u/Borque)\ **Replies:** 6\ **Last updated:** [January 30, 2021, 3:43am UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291 "2021-01-30T03:43:49Z")
“Taker’s trade price is too far away from our calculated price based on the market price. The trade protocol encountered some problems. The trade contract is not set. The trade cannot be completed and you might have lost… --- ## [HELP: Cannot get past Bisq Loading screen](https://bisq.community/t/help-cannot-get-past-bisq-loading-screen/10321)
**Author:** [@tc152422](https://bisq.community/u/tc152422)\ **Replies:** 1\ **Last updated:** [January 29, 2021, 11:53pm UTC](https://bisq.community/t/help-cannot-get-past-bisq-loading-screen/10321 "2021-01-29T23:53:39Z")
Having not logged into the Bisq Exchange for a while, I decided to login and check my balance. After entering my passowrd, and clicking the Unlock button, the program gets stuck on the following screen: Any ideas wh… --- ## [Computer goes on standby or shuts down during trade?](https://bisq.community/t/computer-goes-on-standby-or-shuts-down-during-trade/10327)
**Author:** [@lpinoc](https://bisq.community/u/lpinoc)\ **Replies:** 1\ **Last updated:** [January 29, 2021, 11:51pm UTC](https://bisq.community/t/computer-goes-on-standby-or-shuts-down-during-trade/10327 "2021-01-29T23:51:01Z")
question in title. I know you’re supposed to leave computer on, but what happens if if goes on standby or shuts down in the middle of a trade? thx --- ## [Whom to discuss a cooperation intent?](https://bisq.community/t/whom-to-discuss-a-cooperation-intent/10301)
**Author:** [@incognick](https://bisq.community/u/incognick)\ **Replies:** 0\ **Last updated:** [January 25, 2021, 10:15pm UTC](https://bisq.community/t/whom-to-discuss-a-cooperation-intent/10301 "2021-01-25T22:15:17Z")
the actual topic to discuss is here - https://bisq.community/t/request-on-cooperation-enabling-anonymous-trading-experience/10306; --- ## [Can't connect to Bitcoin network after connecting to Bitcoin Mainet via Tor](https://bisq.community/t/cant-connect-to-bitcoin-network-after-connecting-to-bitcoin-mainet-via-tor/10177)
**Author:** [@caro](https://bisq.community/u/caro)\ **Replies:** 15\ **Last updated:** [January 23, 2021, 8:54am UTC](https://bisq.community/t/cant-connect-to-bitcoin-network-after-connecting-to-bitcoin-mainet-via-tor/10177 "2021-01-23T08:54:42Z")
I’ve been using Bisq for over a week and everything was working just fine. However, two hours ago, the screen froze and I can no longer access it. I turned off the computer and restarted it but no luck. It connects to th… --- ## [Bisq won't open on 2020 Macbook Pro M1](https://bisq.community/t/bisq-wont-open-on-2020-macbook-pro-m1/10284)
**Author:** [@ft2323](https://bisq.community/u/ft2323)\ **Replies:** 2\ **Last updated:** [January 21, 2021, 11:57am UTC](https://bisq.community/t/bisq-wont-open-on-2020-macbook-pro-m1/10284 "2021-01-21T11:57:53Z")
I get this message on my Dec 2020 Macbook Pro M1: How can this be fixed? --- ## [Open Trade Not Progressing to Step 3](https://bisq.community/t/open-trade-not-progressing-to-step-3/10281)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 1\ **Last updated:** [January 21, 2021, 9:24am UTC](https://bisq.community/t/open-trade-not-progressing-to-step-3/10281 "2021-01-21T09:24:07Z")
Hi, I currently have a trade stuck at stage 2. Wait until payment has started. My peer has sent the fiat to my bank but I cannot release the funds. --- ## [Mac not starting Bisq](https://bisq.community/t/mac-not-starting-bisq/10279)
**Author:** [@sailorsaml](https://bisq.community/u/sailorsaml)\ **Replies:** 1\ **Last updated:** [January 20, 2021, 10:17am UTC](https://bisq.community/t/mac-not-starting-bisq/10279 "2021-01-20T10:17:57Z")
Downloaded the app on my Mac and am not able to even open it. I get this error message: “Bisq” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the devel… --- ## [\[Resolved\] Deposit transaction seems to be stuck](https://bisq.community/t/resolved-deposit-transaction-seems-to-be-stuck/9785)
**Author:** [@IcaruJ](https://bisq.community/u/IcaruJ)\ **Replies:** 23\ **Last updated:** [January 19, 2021, 9:09am UTC](https://bisq.community/t/resolved-deposit-transaction-seems-to-be-stuck/9785 "2021-01-19T09:09:55Z")
Edit: apparently I had to wait, nothing wrong with Bisq client. I have two open trades that seem to be stuck waiting to get confirmation on the Deposit. Trade ID 1: jEdJi-41ce1e33-79a4-4d83-be32-b3c0ceb74f2d-137 Depos… --- ## [How to buy ETH with BTC](https://bisq.community/t/how-to-buy-eth-with-btc/10273)
**Author:** [@Borque](https://bisq.community/u/Borque)\ **Replies:** 2\ **Last updated:** [January 18, 2021, 5:30pm UTC](https://bisq.community/t/how-to-buy-eth-with-btc/10273 "2021-01-18T17:30:05Z")
How to buy ETH with BTC Hello all. Novice here. I have a few basic questions, and appreciate any help. I’ve made a few BTC buys using USD (as a Taker), and would like to make a BTC sell offer to buy ETH. I set up an ET… --- ## [No1 taking my offer](https://bisq.community/t/no1-taking-my-offer/10272)
**Author:** [@Robz](https://bisq.community/u/Robz)\ **Replies:** 4\ **Last updated:** [January 18, 2021, 9:54am UTC](https://bisq.community/t/no1-taking-my-offer/10272 "2021-01-18T09:54:04Z")
i am trying to get my first transaction going and its been open for days…here are some details regarding the transaction with Zelle. i have set the deviation from price to 0 now to see if that helps offer type - BTC Buy… --- ## [Payment issues](https://bisq.community/t/payment-issues/10268)
**Author:** [@Marek](https://bisq.community/u/Marek)\ **Replies:** 5\ **Last updated:** [January 18, 2021, 9:42am UTC](https://bisq.community/t/payment-issues/10268 "2021-01-18T09:42:33Z")
Hi, I sent 0,005 Bitcoin to someone. I did the transaction at the 14th of January 2021 at 5 pm and now 8 hours later, it says it was just seen by 7 partners but it is still waiting to be confirmed even once. What can I d… --- ## [Confirmed deposits but not available for trading](https://bisq.community/t/confirmed-deposits-but-not-available-for-trading/10262)
**Author:** [@otto1](https://bisq.community/u/otto1)\ **Replies:** 2\ **Last updated:** [January 14, 2021, 9:05am UTC](https://bisq.community/t/confirmed-deposits-but-not-available-for-trading/10262 "2021-01-14T09:05:39Z")
I have 2 deposit transactions into bisq that are confirmed but are not available to me for trading. When i go to Account-Wallet info tab is says wallet balance is 0.37~btc but the available balance(top right corner) is o… --- ## [Transaction not confirming due to high mempool traffic](https://bisq.community/t/transaction-not-confirming-due-to-high-mempool-traffic/10254)
**Author:** [@JAM69](https://bisq.community/u/JAM69)\ **Replies:** 3\ **Last updated:** [January 14, 2021, 8:52am UTC](https://bisq.community/t/transaction-not-confirming-due-to-high-mempool-traffic/10254 "2021-01-14T08:52:30Z")
I’m involved in a trade (the maker is the buyer) in which the seller deposit transaction is not confirmed at the blockchain for more than one day because the fee is too low (the fees increased a lot suddenly). There is a… --- ## [After update Bisq does not start and wallet / account is unaccessible](https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252)
**Author:** [@whisper](https://bisq.community/u/whisper)\ **Replies:** 2\ **Last updated:** [January 13, 2021, 11:57am UTC](https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252 "2021-01-13T11:57:04Z")
Hi, after updating to 1.5.4 from 1.5.3 I got these errors and I can’t connect/open my Bisq. Reinstallation did not help, I also tried installing the old version back, and to remove and copy back my wallet/account from Ro… --- ## ["you need to be fully connected to the network" after payment start](https://bisq.community/t/you-need-to-be-fully-connected-to-the-network-after-payment-start/10242)
**Author:** [@firefox](https://bisq.community/u/firefox)\ **Replies:** 1\ **Last updated:** [January 11, 2021, 11:12am UTC](https://bisq.community/t/you-need-to-be-fully-connected-to-the-network-after-payment-start/10242 "2021-01-11T11:12:25Z")
I’ve initialized the payment, but, but bisq has returned to the deposit screen, now, when I confirm the payment initiation, the message appears: “You need to be fully connected to the network …” --- ## [Unconfirmed deposit tx in pending trades (Bisq v1.5.4)](https://bisq.community/t/unconfirmed-deposit-tx-in-pending-trades-bisq-v1-5-4/10213)
**Author:** [@alot](https://bisq.community/u/alot)\ **Replies:** 5\ **Last updated:** [January 9, 2021, 12:43am UTC](https://bisq.community/t/unconfirmed-deposit-tx-in-pending-trades-bisq-v1-5-4/10213 "2021-01-09T00:43:53Z")
Hello, In my recent trade (BTC/EUR) I encountered an issue with unconfirmed deposit TX in pending trades even though it has 100+ confirmation in blockchain. Is there anything I can do about it? Best regards. --- ## [My BSQ were not sent](https://bisq.community/t/my-bsq-were-not-sent/10229)
**Author:** [@Wolfrg](https://bisq.community/u/Wolfrg)\ **Replies:** 2\ **Last updated:** [January 9, 2021, 12:37am UTC](https://bisq.community/t/my-bsq-were-not-sent/10229 "2021-01-09T00:37:52Z")
My transaction of selling BSQ by BTC is stopped. I followed the procedures for the transfer of BSQ but they are not on the network. The counterparty confirms that it has not received the BSQ. What should I do? What co… --- ## [I can't get my Locked BTC](https://bisq.community/t/i-cant-get-my-locked-btc/10217)
**Author:** [@biscuit](https://bisq.community/u/biscuit)\ **Replies:** 4\ **Last updated:** [January 8, 2021, 6:26pm UTC](https://bisq.community/t/i-cant-get-my-locked-btc/10217 "2021-01-08T18:26:42Z")
I have a 0.03 BTC locked in cyberspace / cryptospace. I’m attaching the messages from Bisq that I took screenshots of that explain the situation. This was on an old trade in 2018, but now 0.03 BTC is worth a lot more a… --- ## [Taker fee is missing with two different trades](https://bisq.community/t/taker-fee-is-missing-with-two-different-trades/10193)
**Author:** [@alfredo](https://bisq.community/u/alfredo)\ **Replies:** 5\ **Last updated:** [January 5, 2021, 12:59pm UTC](https://bisq.community/t/taker-fee-is-missing-with-two-different-trades/10193 "2021-01-05T12:59:23Z")
Hello, in the last two trades I tried to perform I have same problem, taker fee is missing and trade failed. With trade #1 I have 5 failed attemps, I cancelled the trade in case that it was some kind of bug With t… --- ## [Looking for payout wallet ID on Blockchain](https://bisq.community/t/looking-for-payout-wallet-id-on-blockchain/10202)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 2\ **Last updated:** [January 4, 2021, 10:09pm UTC](https://bisq.community/t/looking-for-payout-wallet-id-on-blockchain/10202 "2021-01-04T22:09:03Z")
I am attempting to find a payout wallet with the exact value of the Bisq trade. So far I can only locate: Maker fee transaction, Taker fee transaction Deposit transaction ID Delayed payout ID Payout transaction ID … --- ## [Issues Downloading Bisq for Mac: Verification & Installation Issues With Terminal Commands & Bisq Freezing](https://bisq.community/t/issues-downloading-bisq-for-mac-verification-installation-issues-with-terminal-commands-bisq-freezing/10197)
**Author:** [@harrambesnowden](https://bisq.community/u/harrambesnowden)\ **Replies:** 2\ **Last updated:** [January 4, 2021, 1:05am UTC](https://bisq.community/t/issues-downloading-bisq-for-mac-verification-installation-issues-with-terminal-commands-bisq-freezing/10197 "2021-01-04T01:05:31Z")
Bisq keeps on freezing when I open it up and I’m having trouble verifying the installer and signature using the command gpg --digest-algo SHA256 --verify installer.dmg.asc (the command listed in the YouTube video used to… --- ## [Deposit Transaction ID: N/A](https://bisq.community/t/deposit-transaction-id-n-a/10187)
**Author:** [@E4G13](https://bisq.community/u/E4G13)\ **Replies:** 3\ **Last updated:** [January 3, 2021, 11:23pm UTC](https://bisq.community/t/deposit-transaction-id-n-a/10187 "2021-01-03T23:23:52Z")
I started a sale that was accepted yesterday, but when I checked today I saw that the funds are in “Locked” and “Avaliable balance” (duplicates). The trade contains Deposit Transaction ID: N / A. What should I do to re… [Previous page](https://bisq.community/c/support/18.md?page=17) [Next page](https://bisq.community/c/support/18.md?page=19)