# Support **URL:** https://bisq.community/c/support/18.md?page=2 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 3 --- ## [Data Directory Cleanup](https://bisq.community/t/data-directory-cleanup/13457)
**Author:** [@tieck](https://bisq.community/u/tieck)\ **Replies:** 1\ **Last updated:** [December 10, 2025, 4:35pm UTC](https://bisq.community/t/data-directory-cleanup/13457 "2025-12-10T16:35:08Z")
Over the years a lot of data has accumulated in the bisq data directory tree (several GBs). Which files can safely be deleted? These files seem to be candidates: btc\_mainnet/db/AccountAgeWitnessStore\_1.x.x → seems to… --- ## [PSA: Ongoing DAO sync issue](https://bisq.community/t/psa-ongoing-dao-sync-issue/13399)
**Author:** [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Replies:** 4\ **Last updated:** [December 1, 2025, 6:55am UTC](https://bisq.community/t/psa-ongoing-dao-sync-issue/13399 "2025-12-01T06:55:11Z")
Since almost 2 days, the DAO data cannot be successfully synced across the p2p network. The origin of the issue has been a fork in the blockchain: which happened at about the same time when most of the federated bitc… --- ## [A verack message must follow version](https://bisq.community/t/a-verack-message-must-follow-version/11400)
**Author:** [@Carsen](https://bisq.community/u/Carsen)\ **Replies:** 3\ **Last updated:** [December 1, 2025, 6:54am UTC](https://bisq.community/t/a-verack-message-must-follow-version/11400 "2025-12-01T06:54:43Z")
Does anyone know what that messages means? The result is that I get the message at the bottom line “Connection failed to Bitcoin mainnet” --- ## [Trade stuck in open trades](https://bisq.community/t/trade-stuck-in-open-trades/13451)
**Author:** [@Pazza](https://bisq.community/u/Pazza)\ **Replies:** 0\ **Last updated:** [November 24, 2025, 7:03pm UTC](https://bisq.community/t/trade-stuck-in-open-trades/13451 "2025-11-24T19:03:54Z")
If you have a trade stuck in open trades that is either completed or failed then your wallet might show the funds as locked when they are not. An SPV resync will not fix this as the Bisq UI still thinks there is a trade … --- ## [useTorForBtcMonitor Option](https://bisq.community/t/usetorforbtcmonitor-option/13445)
**Author:** [@networksport](https://bisq.community/u/networksport)\ **Replies:** 1\ **Last updated:** [November 9, 2025, 3:05pm UTC](https://bisq.community/t/usetorforbtcmonitor-option/13445 "2025-11-09T15:05:43Z")
What does –useTorForBtcMonitor option do? The description says: “If set to true BitcoinJ is routed over tor (socks 5 proxy) for Bitcoin monitor.”, default is true. What is Bitcoin monitor? --- ## [Local Block Explorer](https://bisq.community/t/local-block-explorer/13441)
**Author:** [@networksport](https://bisq.community/u/networksport)\ **Replies:** 3\ **Last updated:** [November 6, 2025, 5:19pm UTC](https://bisq.community/t/local-block-explorer/13441 "2025-11-06T17:19:26Z")
In the settings it says that connections to Monero explorer is made through Tor except for localhost. Is the same true for Bitcoin explorer? Is Tor used when you connect to remote Bitcoin explorer but if you are running … --- ## [PSA: SEPA banks blocking transfers when receiver's name mismatch is detected](https://bisq.community/t/psa-sepa-banks-blocking-transfers-when-receivers-name-mismatch-is-detected/13429)
**Author:** [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Replies:** 0\ **Last updated:** [October 27, 2025, 9:51am UTC](https://bisq.community/t/psa-sepa-banks-blocking-transfers-when-receivers-name-mismatch-is-detected/13429 "2025-10-27T09:51:45Z")
Recently, sender SEPA banks have started to verify that the name the payer fills in the payment order, matches with that of the payee’s at the receiver bank. When a mismatch is detected, the sending bank will warn the b… --- ## [Bisq Slack ](https://bisq.community/t/bisq-slack/13424)
**Author:** [@andrei1997](https://bisq.community/u/andrei1997)\ **Replies:** 2\ **Last updated:** [October 26, 2025, 9:26am UTC](https://bisq.community/t/bisq-slack/13424 "2025-10-26T09:26:24Z")
Hi! How to access Bisq Slack channel bisq-seednode and bisq-monitor --- ## [Bisq DAO state needs to be resynced (indefinitely)](https://bisq.community/t/bisq-dao-state-needs-to-be-resynced-indefinitely/13382)
**Author:** [@cvx33p.urchin734](https://bisq.community/u/cvx33p.urchin734)\ **Replies:** 6\ **Last updated:** [October 24, 2025, 2:23pm UTC](https://bisq.community/t/bisq-dao-state-needs-to-be-resynced-indefinitely/13382 "2025-10-24T14:23:30Z")
Using last version 1.9.21 Already did “Rebuild DAO state from resources” and “Resync DAO state” more than 20 times. Some help? Thank you for your help. --- ## [Unable to trade - Sync & Hidden Service Issues](https://bisq.community/t/unable-to-trade-sync-hidden-service-issues/13402)
**Author:** [@mattiew3975](https://bisq.community/u/mattiew3975)\ **Replies:** 2\ **Last updated:** [October 24, 2025, 1:53pm UTC](https://bisq.community/t/unable-to-trade-sync-hidden-service-issues/13402 "2025-10-24T13:53:51Z")
DAO sync issues already reported over past 48 hours have stopped trades. Now this seems to not happen but I get the following error message on application load up: Warning We did not receive a filter object from the se… --- ## [UK bank has flagged a transaction. Name does not match](https://bisq.community/t/uk-bank-has-flagged-a-transaction-name-does-not-match/13337)
**Author:** [@Ergido369](https://bisq.community/u/Ergido369)\ **Replies:** 2\ **Last updated:** [October 22, 2025, 11:10am UTC](https://bisq.community/t/uk-bank-has-flagged-a-transaction-name-does-not-match/13337 "2025-10-22T11:10:34Z")
I am currently going through mediation. I have a 1600+ day old account, and I am trading with a peer with a 20-day account. That is no issue but showing you the experience I have with bisq. Never had an issue and after … --- ## [How to edit Profile Nickname? Using Bisq 2](https://bisq.community/t/how-to-edit-profile-nickname-using-bisq-2/13270)
**Author:** [@Francewhoa](https://bisq.community/u/Francewhoa)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 10:11pm UTC](https://bisq.community/t/how-to-edit-profile-nickname-using-bisq-2/13270 "2025-10-20T22:11:11Z")
Using Bisq 2, how to edit the Profile Nickname? I just need to edit my Nickname to fix my typography. I understand that for stronger security and stronger accountability, both the BOT ID and Profile ID needs to be perma… --- ## [How to add password on wallet? Using Bisq 2](https://bisq.community/t/how-to-add-password-on-wallet-using-bisq-2/13269)
**Author:** [@Francewhoa](https://bisq.community/u/Francewhoa)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 9:06pm UTC](https://bisq.community/t/how-to-add-password-on-wallet-using-bisq-2/13269 "2025-10-20T21:06:23Z")
Three questions about Bisq 2: Question 1. How to add password on the BTC wallet? Question 2. How to encrypt the BTC wallet? Question 3. If somehow Bisq 2 is presently not able to both add a password on the BTC wallet … --- ## [Does Bisq 2 includes a BTC wallet?](https://bisq.community/t/does-bisq-2-includes-a-btc-wallet/13268)
**Author:** [@Francewhoa](https://bisq.community/u/Francewhoa)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 8:57pm UTC](https://bisq.community/t/does-bisq-2-includes-a-btc-wallet/13268 "2025-10-20T20:57:57Z")
Two questions about Bisq 2 BTC wallet: Question 1. Does Bisq 2 includes a BTC wallet? Question 2. If yes to the question 1 above, where is the BTC wallet in the Bisq 2 user interface? I searched but found none. Below… --- ## [Funds not received in my altcoin wallet](https://bisq.community/t/funds-not-received-in-my-altcoin-wallet/13248)
**Author:** [@matrix](https://bisq.community/u/matrix)\ **Replies:** 2\ **Last updated:** [September 22, 2025, 7:28pm UTC](https://bisq.community/t/funds-not-received-in-my-altcoin-wallet/13248 "2025-09-22T19:28:35Z")
I just did my first trade on Bisq from BTC to XMR (offer to buy XMR). Offer was taken, multiple confirmations appeared in Monero explorer (now 27) and I then approved the transaction. I checked the wallet that generat… --- ## [I haven’t received the deposit](https://bisq.community/t/i-haven-t-received-the-deposit/13245)
**Author:** [@Maria1](https://bisq.community/u/Maria1)\ **Replies:** 3\ **Last updated:** [September 15, 2025, 11:18am UTC](https://bisq.community/t/i-haven-t-received-the-deposit/13245 "2025-09-15T11:18:39Z")
I haven’t received the deposit from my last transaction --- ## [Bisq Proposal: offline transaction](https://bisq.community/t/bisq-proposal-offline-transaction/13204)
**Author:** [@GGMLIF](https://bisq.community/u/GGMLIF)\ **Replies:** 0\ **Last updated:** [August 10, 2025, 3:23am UTC](https://bisq.community/t/bisq-proposal-offline-transaction/13204 "2025-08-10T03:23:03Z")
Overview \*\*Enable offline QR-code–based cryptocurrency payments\*\* with periodic synchronization to the Bisq network. Users initialize their wallet online once to load balances and keys, then conduct payments offline and… --- ## [How to ask for mediation? Confused!](https://bisq.community/t/how-to-ask-for-mediation-confused/13185)
**Author:** [@CrazyKali](https://bisq.community/u/CrazyKali)\ **Replies:** 4\ **Last updated:** [August 1, 2025, 3:00pm UTC](https://bisq.community/t/how-to-ask-for-mediation-confused/13185 "2025-08-01T15:00:39Z")
Hi there. I’m really struggling to understand how to ask support to mediate my trade. The seller is unresponsive and will not address the issue. I cannot follow the confusing instructions re: ‘join Discord’ etc. I just n… --- ## [Bisq to move away from matrix.org for its support](https://bisq.community/t/bisq-to-move-away-from-matrix-org-for-its-support/13184)
**Author:** [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Replies:** 0\ **Last updated:** [July 30, 2025, 7:05pm UTC](https://bisq.community/t/bisq-to-move-away-from-matrix-org-for-its-support/13184 "2025-07-30T19:05:56Z")
After the approval of the Online Safety Act, Matrix broadcasted an alert anticipating age verification on Matrix.org starting from 7th of August. There are many alternative chat platforms currently available, yet Bisq h… --- ## [Lost acccess](https://bisq.community/t/lost-acccess/13166)
**Author:** [@DOenstmatter](https://bisq.community/u/DOenstmatter)\ **Replies:** 4\ **Last updated:** [July 25, 2025, 6:01pm UTC](https://bisq.community/t/lost-acccess/13166 "2025-07-25T18:01:08Z")
Subject: Lost Access to Account Data Due to Hardware Failure – Request for Help Message: Hello Bisq team, I have recently lost access to my Bisq installation due to a sudden hardware failure (likely a short circuit). … --- ## [New requirement for payment accounts with charge back risk](https://bisq.community/t/new-requirement-for-payment-accounts-with-charge-back-risk/2376)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 96\ **Last updated:** [July 21, 2025, 4:15pm UTC](https://bisq.community/t/new-requirement-for-payment-accounts-with-charge-back-risk/2376 "2025-07-21T16:15:50Z")
A bit of background and context: We had our first and only bank charge back case (via ClearXchange) a week ago and we needed to find a way to improve the protection of Bitcoin sellers against such fraudsters. We hoped th… --- ## [Servers down?](https://bisq.community/t/servers-down/13076)
**Author:** [@Distinct\_Beat2983](https://bisq.community/u/Distinct_Beat2983)\ **Replies:** 4\ **Last updated:** [June 23, 2025, 8:38pm UTC](https://bisq.community/t/servers-down/13076 "2025-06-23T20:38:09Z")
This morning no wiki, no Bisq on web, no Matrix chatroom. Any news? --- ## [Some hover contents are not shown](https://bisq.community/t/some-hover-contents-are-not-shown/13079)
**Author:** [@xavierb](https://bisq.community/u/xavierb)\ **Replies:** 1\ **Last updated:** [June 23, 2025, 8:37pm UTC](https://bisq.community/t/some-hover-contents-are-not-shown/13079 "2025-06-23T20:37:09Z")
Some contents which are available only with mouse hover are not displayed correctly. Specifically: In “Offer List” the payment methods are not shown The dots right of “Create offer” does not display contents I attache… --- ## [Error Help Please](https://bisq.community/t/error-help-please/13037)
**Author:** [@YoloH](https://bisq.community/u/YoloH)\ **Replies:** 1\ **Last updated:** [June 8, 2025, 6:32pm UTC](https://bisq.community/t/error-help-please/13037 "2025-06-08T18:32:57Z")
Hi, I am trying to send funds and I get the error Warning org.bitcoinj.core.ECKey$KeyIsEncryptedException This is after I downloaded the latest version and was Sync’d with the network. Please help! --- ## [Lost offer deposit after restarting from seed phrase](https://bisq.community/t/lost-offer-deposit-after-restarting-from-seed-phrase/13029)
**Author:** [@Bisquer](https://bisq.community/u/Bisquer)\ **Replies:** 1\ **Last updated:** [June 5, 2025, 3:53pm UTC](https://bisq.community/t/lost-offer-deposit-after-restarting-from-seed-phrase/13029 "2025-06-05T15:53:25Z")
Hi - my old computer was damaged and I couldn’t recover any data from it, so I had to restore Bisq on my new computer via my seed phrase. It worked thank god, as there was a fair bit of BTC on there. However, my fully sy… --- ## [Need access to Bisq Keybase team – Trade missing after Timeshift rollback](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997)
**Author:** [@wyse77](https://bisq.community/u/wyse77)\ **Replies:** 3\ **Last updated:** [May 26, 2025, 12:20pm UTC](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997 "2025-05-26T12:20:27Z")
Hello, I urgently need support from the Bisq team. I rolled back my Linux Mint system using Timeshift to an older state. After that, a Bitcoin trade I had made shortly before the rollback no longer appeared in Bisq. Th… --- ## [Support leo816 not reacting](https://bisq.community/t/support-leo816-not-reacting/12975)
**Author:** [@benzi99](https://bisq.community/u/benzi99)\ **Replies:** 3\ **Last updated:** [May 21, 2025, 11:09am UTC](https://bisq.community/t/support-leo816-not-reacting/12975 "2025-05-21T11:09:25Z")
Trade 20785002 is in conflict for now 1.5 years. support employee leo816 is not reacting. can anyone help? i can´t reopen the conflict. --- ## [How do I update Bisque?](https://bisq.community/t/how-do-i-update-bisque/12987)
**Author:** [@NearBisq](https://bisq.community/u/NearBisq)\ **Replies:** 1\ **Last updated:** [May 18, 2025, 6:52am UTC](https://bisq.community/t/how-do-i-update-bisque/12987 "2025-05-18T06:52:04Z")
I see there is a mandatory update, but don’t see how to do it. --- ## [New data directory - info leakage vs reputation loss?](https://bisq.community/t/new-data-directory-info-leakage-vs-reputation-loss/12967)
**Author:** [@anonbits](https://bisq.community/u/anonbits)\ **Replies:** 5\ **Last updated:** [May 17, 2025, 6:21am UTC](https://bisq.community/t/new-data-directory-info-leakage-vs-reputation-loss/12967 "2025-05-17T06:21:55Z")
I’ve read the relevant wikis and the sticky post, and am still not really sure if to do it - outside of performance issues, which I’m not really having, is switching to a new data directory recommended? I’m wondering if… --- ## [Mismatch between available funds and my "wallet" during "fund your trade stage"](https://bisq.community/t/mismatch-between-available-funds-and-my-wallet-during-fund-your-trade-stage/12952)
**Author:** [@catspiracy\_theory](https://bisq.community/u/catspiracy_theory)\ **Replies:** 1\ **Last updated:** [May 8, 2025, 6:44am UTC](https://bisq.community/t/mismatch-between-available-funds-and-my-wallet-during-fund-your-trade-stage/12952 "2025-05-08T06:44:32Z")
Hi there. My understanding in crypto and bisq is lacking and I’m hoping someone can help me clear this up. The context is I have already completed one trade succesfully and I have added funds externally to the wallet a … [Previous page](https://bisq.community/c/support/18.md?page=1) [Next page](https://bisq.community/c/support/18.md?page=3)