# Support **URL:** https://bisq.community/c/support/18.md?page=20 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 21 --- ## [Bisq wallet address invalid/can't receive BTC](https://bisq.community/t/bisq-wallet-address-invalid-cant-receive-btc/10054)
**Author:** [@jrpressley](https://bisq.community/u/jrpressley)\ **Replies:** 1\ **Last updated:** [December 12, 2020, 2:54pm UTC](https://bisq.community/t/bisq-wallet-address-invalid-cant-receive-btc/10054 "2020-12-12T14:54:42Z")
I cannot receive BTC from my source because they say my Bisc wallet address is invalid, because it starts with B and not 1. --- ## [Remaining time stays for 6 days all the time](https://bisq.community/t/remaining-time-stays-for-6-days-all-the-time/10050)
**Author:** [@BTCGambler](https://bisq.community/u/BTCGambler)\ **Replies:** 6\ **Last updated:** [December 11, 2020, 10:50pm UTC](https://bisq.community/t/remaining-time-stays-for-6-days-all-the-time/10050 "2020-12-11T22:50:45Z")
I started a trade on Dec 09. (2 days ago) The remaining time for that trade stays always at 6 days. When I let the software run, the remaining time just updates itself to stay at 6 days (see screenshots) --- ## [Transaction problems. “waiting for blockchain confirmation” Could any mediator help to solve this bug?](https://bisq.community/t/transaction-problems-waiting-for-blockchain-confirmation-could-any-mediator-help-to-solve-this-bug/10035)
**Author:** [@klausraem](https://bisq.community/u/klausraem)\ **Replies:** 3\ **Last updated:** [December 11, 2020, 5:27am UTC](https://bisq.community/t/transaction-problems-waiting-for-blockchain-confirmation-could-any-mediator-help-to-solve-this-bug/10035 "2020-12-11T05:27:57Z")
Hi, I’m not able to see the transfer data from the seller and to transfer the fiat money. Some days passed and the Bisq persist showing “waiting for blockchain confirmation”, because of that, I’m not able to see the tran… --- ## [How to update the Bisq software on Mac](https://bisq.community/t/how-to-update-the-bisq-software-on-mac/10044)
**Author:** [@dogbisqit](https://bisq.community/u/dogbisqit)\ **Replies:** 1\ **Last updated:** [December 10, 2020, 10:44am UTC](https://bisq.community/t/how-to-update-the-bisq-software-on-mac/10044 "2020-12-10T10:44:54Z")
I recently accepted the option to instal a new version of the Bisq software on my Mac. I expected the download to contain a new version of the software in the usual .dmg package. I was surprised to find the following fil… --- ## [Message of payment sent but not yet recieved by peer](https://bisq.community/t/message-of-payment-sent-but-not-yet-recieved-by-peer/10042)
**Author:** [@Mrbill2](https://bisq.community/u/Mrbill2)\ **Replies:** 2\ **Last updated:** [December 10, 2020, 9:45am UTC](https://bisq.community/t/message-of-payment-sent-but-not-yet-recieved-by-peer/10042 "2020-12-10T09:45:07Z")
Trade functioned up to stage 3. Sent payment and confirmed with Bisq. Was asked to repeat “Payment Sent” by Bisq. Repeated “Payment Sent”. Bisq responded with “Waiting for the BTC seller’s confirmation for the receipt of… --- ## [Required update to 1.5.1](https://bisq.community/t/required-update-to-1-5-1/10045)
**Author:** [@chimp1984](https://bisq.community/u/chimp1984)\ **Replies:** 0\ **Last updated:** [December 10, 2020, 1:39am UTC](https://bisq.community/t/required-update-to-1-5-1/10045 "2020-12-10T01:39:01Z")
As there have been a critical bug in 1.5.0 we require an update to 1.5.1. About 60% of users have already updated. We usually try to avoid such enforced updates but as the bug can cause not only problems for the user th… --- ## [Transaction not broadcast (1.5.0) and coins locked](https://bisq.community/t/transaction-not-broadcast-1-5-0-and-coins-locked/10031)
**Author:** [@JimsonBlackheart](https://bisq.community/u/JimsonBlackheart)\ **Replies:** 7\ **Last updated:** [December 9, 2020, 8:39am UTC](https://bisq.community/t/transaction-not-broadcast-1-5-0-and-coins-locked/10031 "2020-12-09T08:39:09Z")
Hi long time Bisq trader, first problem couldn’t solve on my own: Started a trade as taker selling my BTC for maker’s XMR, but BTC coins never broadcast - TxID showed no activity. Didn’t know what else to do so I rebui… --- ## [How to cancel a transaction?](https://bisq.community/t/how-to-cancel-a-transaction/10022)
**Author:** [@leav12](https://bisq.community/u/leav12)\ **Replies:** 1\ **Last updated:** [December 4, 2020, 6:31pm UTC](https://bisq.community/t/how-to-cancel-a-transaction/10022 "2020-12-04T18:31:23Z")
Please, there is nothing particularly wrong with the transaction itself, but there is a scammer who keeps sending me stubborn messages, trying to convince me to send more then was dealt, and making threats. I don’t want … --- ## [Bestätigung Unterschrift des Fiat Kontos](https://bisq.community/t/bestatigung-unterschrift-des-fiat-kontos/9833)
**Author:** [@sicalet-sencor](https://bisq.community/u/sicalet-sencor)\ **Replies:** 5\ **Last updated:** [December 4, 2020, 8:38am UTC](https://bisq.community/t/bestatigung-unterschrift-des-fiat-kontos/9833 "2020-12-04T08:38:44Z")
Hallo Zusammen, ich habe ein Kauf und ein Verkauf abgeschlossen, Kontoalter 7 Tage, ab wann wird das Konto Bestätigt ? Unterschrieben ? Gruß Thomas --- ## [Money stuck in wallet on backup? And same error on 2 systems trying to use backups?](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006)
**Author:** [@Mudbone](https://bisq.community/u/Mudbone)\ **Replies:** 3\ **Last updated:** [December 3, 2020, 4:31pm UTC](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006 "2020-12-03T16:31:38Z")
When synchronizing to the BTC Mainnet I get an error Google.Protobuf.InvalidProtocolBufferException: Protocol message contained an invalid tag (zero) I get this error message every time when I replace the Bisq\_BTC.wall… --- ## [\[Resolved\] Deposit transaction confirmed but not coming through](https://bisq.community/t/resolved-deposit-transaction-confirmed-but-not-coming-through/10014)
**Author:** [@punkgirl](https://bisq.community/u/punkgirl)\ **Replies:** 1\ **Last updated:** [December 2, 2020, 3:57pm UTC](https://bisq.community/t/resolved-deposit-transaction-confirmed-but-not-coming-through/10014 "2020-12-02T15:57:23Z")
According to mempool my deposit transaction has been confirmed multiple times. Bisq indicates the opposite, so I’m unable to start payment. Can there be a lag? (sync with mainnet is ok, running v1.5) --- ## [Transaction stuck plz help](https://bisq.community/t/transaction-stuck-plz-help/9990)
**Author:** [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Replies:** 14\ **Last updated:** [December 2, 2020, 5:44am UTC](https://bisq.community/t/transaction-stuck-plz-help/9990 "2020-12-02T05:44:36Z")
Hello, I have the problem that when clicking on “Payment made” it doesn’t accept it and just says " Please send the confirmation again". I already restarted bisq multiple times but is still stucks at this step and I can’… --- ## [SignaturePubKey does not match](https://bisq.community/t/signaturepubkey-does-not-match/10004)
**Author:** [@kcw17](https://bisq.community/u/kcw17)\ **Replies:** 2\ **Last updated:** [December 1, 2020, 12:41am UTC](https://bisq.community/t/signaturepubkey-does-not-match/10004 "2020-12-01T00:41:47Z")
When I post an offer to buy, and someone accepts, I get a Java exception null pointer and the log file shows “SignaturePubKey in message does not match the SignaturePubKey we have set for our trading peer”. What does th… --- ## [Get support button not appearing in an open trade](https://bisq.community/t/get-support-button-not-appearing-in-an-open-trade/10002)
**Author:** [@august](https://bisq.community/u/august)\ **Replies:** 1\ **Last updated:** [November 30, 2020, 7:58am UTC](https://bisq.community/t/get-support-button-not-appearing-in-an-open-trade/10002 "2020-11-30T07:58:20Z")
only “the open trader chat” button appears. the trade period is halfway over – shouldn’t there always be a “get support” option? --- ## [BTC tx not deposited after 9 conf](https://bisq.community/t/btc-tx-not-deposited-after-9-conf/10000)
**Author:** [@nicneznam](https://bisq.community/u/nicneznam)\ **Replies:** 1\ **Last updated:** [November 29, 2020, 5:58pm UTC](https://bisq.community/t/btc-tx-not-deposited-after-9-conf/10000 "2020-11-29T17:58:34Z")
Hello, I am a new user of bisq and I was doing my first trade. I deposited BTC in order to buy more. TX id is (moderated). Tx was constantly pending after several confirmations (more than 6) and nothing was happening. No… --- ## [Transaction incomplete / Mediation not progressing](https://bisq.community/t/transaction-incomplete-mediation-not-progressing/9998)
**Author:** [@bisqr](https://bisq.community/u/bisqr)\ **Replies:** 1\ **Last updated:** [November 29, 2020, 5:53pm UTC](https://bisq.community/t/transaction-incomplete-mediation-not-progressing/9998 "2020-11-29T17:53:50Z")
Please help. I have a transaction which could not proceed due to fiat funding problems (I’m the seller of BTC). Consequently my BTC is still locked in a Bisq transaction. When the transaction’s 4-day trade window expi… --- ## [Transaction confirmed but stuck at "wait for confirmation"](https://bisq.community/t/transaction-confirmed-but-stuck-at-wait-for-confirmation/9997)
**Author:** [@pandascrape](https://bisq.community/u/pandascrape)\ **Replies:** 1\ **Last updated:** [November 29, 2020, 5:48pm UTC](https://bisq.community/t/transaction-confirmed-but-stuck-at-wait-for-confirmation/9997 "2020-11-29T17:48:53Z")
I made a trade (I am the buyer) on 25 Nov and the Bisq app is incorrectly stuck at Step 1 “Wait for blockchain confirmation”. When I look the Deposit Transaction ID up on a blockchain explorer it has 430 confirmations, s… --- ## [Recovering seedwords from a corrupted Bisq install, with no network connection](https://bisq.community/t/recovering-seedwords-from-a-corrupted-bisq-install-with-no-network-connection/9986)
**Author:** [@Sunny](https://bisq.community/u/Sunny)\ **Replies:** 1\ **Last updated:** [November 27, 2020, 9:43am UTC](https://bisq.community/t/recovering-seedwords-from-a-corrupted-bisq-install-with-no-network-connection/9986 "2020-11-27T09:43:48Z")
On Windows, Im in a situation where bisq doesnt get past setting up tor links. resetting the Tor config isnt currently helping and the GUI doesnt allow to do anything except reset Tor, or shutdown. So I cant get to the w… --- ## [What happens when a payout transaction is automatically removed from mempool after 2 weeks?](https://bisq.community/t/what-happens-when-a-payout-transaction-is-automatically-removed-from-mempool-after-2-weeks/9981)
**Author:** [@dogbisqit](https://bisq.community/u/dogbisqit)\ **Replies:** 5\ **Last updated:** [November 26, 2020, 11:49pm UTC](https://bisq.community/t/what-happens-when-a-payout-transaction-is-automatically-removed-from-mempool-after-2-weeks/9981 "2020-11-26T23:49:02Z")
I have taken a Bitcoin offer, completed the transaction and paid in Euros. The bitcoins have been sitting in the Mempool for the last day and a half, waiting to be confirmed. At the moment the miners are only accepting t… --- ## [Min. version for trading is enforced to be v1.5.0](https://bisq.community/t/min-version-for-trading-is-enforced-to-be-v1-5-0/9985)
**Author:** [@chimp1984](https://bisq.community/u/chimp1984)\ **Replies:** 0\ **Last updated:** [November 26, 2020, 5:33pm UTC](https://bisq.community/t/min-version-for-trading-is-enforced-to-be-v1-5-0/9985 "2020-11-26T17:33:33Z")
As there have been some critical bugs in the previous verison 1.4.2. we require the min. version for trading to be 1.5.0. Most active traders have updated anyway already, so it should not affect many users. Also offers … --- ## [Migration to new computer doesn;t work for history](https://bisq.community/t/migration-to-new-computer-doesn-t-work-for-history/9978)
**Author:** [@admin461](https://bisq.community/u/admin461)\ **Replies:** 1\ **Last updated:** [November 25, 2020, 8:35am UTC](https://bisq.community/t/migration-to-new-computer-doesn-t-work-for-history/9978 "2020-11-25T08:35:36Z")
Hi, i bought a new notebook, and copied the bisq folder over, all seemed to work, but not trade history and open trades. They just don’t show completely (history stops on April 22, 2020) I did a resync a few times, alwa… --- ## [Timeout reached, taker fee published](https://bisq.community/t/timeout-reached-taker-fee-published/9973)
**Author:** [@Progresso](https://bisq.community/u/Progresso)\ **Replies:** 3\ **Last updated:** [November 23, 2020, 8:59am UTC](https://bisq.community/t/timeout-reached-taker-fee-published/9973 "2020-11-23T08:59:45Z")
In my trade dashboard I have got an invalid trade. The error message is “Timeout reached”. Protocol did not complete in 30 sec." The trade state is " Taker\_fee\_published" However, there is no take fee transaction fee,… --- ## [Missing Revolut username. Tel. number has no Rev. account](https://bisq.community/t/missing-revolut-username-tel-number-has-no-rev-account/9965)
**Author:** [@sprks](https://bisq.community/u/sprks)\ **Replies:** 2\ **Last updated:** [November 22, 2020, 8:52pm UTC](https://bisq.community/t/missing-revolut-username-tel-number-has-no-rev-account/9965 "2020-11-22T20:52:02Z")
so I have to send payment to a User’s revolut account. But, he doesn’t include a valid username, and the tel. number given does not match with an active Rev. account on the app (there is no ‘R’ next to the tel. number co… --- ## [Locked funds after failed trade](https://bisq.community/t/locked-funds-after-failed-trade/9934)
**Author:** [@threehill](https://bisq.community/u/threehill)\ **Replies:** 9\ **Last updated:** [November 22, 2020, 5:03pm UTC](https://bisq.community/t/locked-funds-after-failed-trade/9934 "2020-11-22T17:03:20Z")
Mediator writes: “we will need to cancel this trade. Please provide your bisq logs related to this issue” I did it. Then mediator writes: "Mediator node address: sjlho4zwp3gecspf.onion:9999 Summary notes: delayed pa… --- ## [Connect Bisq to local regtest node](https://bisq.community/t/connect-bisq-to-local-regtest-node/9972)
**Author:** [@oshirowanen](https://bisq.community/u/oshirowanen)\ **Replies:** 1\ **Last updated:** [November 22, 2020, 9:07am UTC](https://bisq.community/t/connect-bisq-to-local-regtest-node/9972 "2020-11-22T09:07:27Z")
Hello, I have a local regtest node running bitcoin 0.20. The Bisq documentation suggests the Bisq can detect a local node and connect to it automatically, but for me this does not seem to work. Bisq connects to Bitcoi… --- ## [Lost transaction after computer crash](https://bisq.community/t/lost-transaction-after-computer-crash/9970)
**Author:** [@packux](https://bisq.community/u/packux)\ **Replies:** 3\ **Last updated:** [November 22, 2020, 9:02am UTC](https://bisq.community/t/lost-transaction-after-computer-crash/9970 "2020-11-22T09:02:13Z")
Hey Team. I’ve managed to create a new transaction and BTC was drawn from my wallet, however, my computer crashed once completing and I can’t see it now in open trades. Any help would be appreciated. --- ## [Revolut phone number does not exist](https://bisq.community/t/revolut-phone-number-does-not-exist/9513)
**Author:** [@TheB](https://bisq.community/u/TheB)\ **Replies:** 7\ **Last updated:** [November 20, 2020, 9:34pm UTC](https://bisq.community/t/revolut-phone-number-does-not-exist/9513 "2020-11-20T21:34:34Z")
My offer to buy bitcoins by Revolut has been accepted. When I sent the money I realized that the phone number shown in the trade is not a phone number registered on Revolut. In fact, unlike usual, Revolut created a lin… --- ## [Support request, no reply](https://bisq.community/t/support-request-no-reply/9956)
**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Replies:** 6\ **Last updated:** [November 20, 2020, 3:46pm UTC](https://bisq.community/t/support-request-no-reply/9956 "2020-11-20T15:46:40Z")
Yesterday I opened a support request on a trade as a BTC seller because I could not see the buyers name on the transaction from my bank and I was unsure what to do as this has not happened before. I posted a description… --- ## [Delayed Payout Transaction missing](https://bisq.community/t/delayed-payout-transaction-missing/9960)
**Author:** [@coolcoconut123](https://bisq.community/u/coolcoconut123)\ **Replies:** 2\ **Last updated:** [November 19, 2020, 1:05pm UTC](https://bisq.community/t/delayed-payout-transaction-missing/9960 "2020-11-19T13:05:14Z")
Hello, I tried to buy BTC but was given a message: “Delayed payout transaction is missing” By the Trade ID, the red exclamation mark shows “Delayed payout transaction ID” as “N/A”. I have opened a support ticket. Howe… --- ## [Wrong BIC: Confirm payment Reciepe or not?](https://bisq.community/t/wrong-bic-confirm-payment-reciepe-or-not/9955)
**Author:** [@LangLang](https://bisq.community/u/LangLang)\ **Replies:** 4\ **Last updated:** [November 18, 2020, 10:26am UTC](https://bisq.community/t/wrong-bic-confirm-payment-reciepe-or-not/9955 "2020-11-18T10:26:30Z")
Hi there! I sold Bitcoins for EUR and the money has arrived in my bank account. Name and IBAN is correct, but the BIC is different, than the one shown in the account of the buyer. Can I release the Bitcoin or do I need t… [Previous page](https://bisq.community/c/support/18.md?page=19) [Next page](https://bisq.community/c/support/18.md?page=21)