# Support **URL:** https://bisq.community/c/support/18.md?page=22 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 23 --- ## [Trade Process Stuck on Step 2 (Wait until payment has started)](https://bisq.community/t/trade-process-stuck-on-step-2-wait-until-payment-has-started/9810)
**Author:** [@xnm2jg](https://bisq.community/u/xnm2jg)\ **Replies:** 3\ **Last updated:** [September 22, 2020, 8:13am UTC](https://bisq.community/t/trade-process-stuck-on-step-2-wait-until-payment-has-started/9810 "2020-09-22T08:13:08Z")
Hello, unfortunately my Bitcoins cannot be released although I have already received the payment. It depends on step 2! I opened a dispute but wanted a quick trade and have to wait days now !!! How can I get my deposi… --- ## [Migrate/Tranfer Outdated (Deprecated) software](https://bisq.community/t/migrate-tranfer-outdated-deprecated-software/9793)
**Author:** [@nrwd2vcvv](https://bisq.community/u/nrwd2vcvv)\ **Replies:** 6\ **Last updated:** [September 13, 2020, 7:39pm UTC](https://bisq.community/t/migrate-tranfer-outdated-deprecated-software/9793 "2020-09-13T19:39:02Z")
Hello, I have a particular problem. I created a wallet several years ago (yes, when it was still called Bitsquare). I used it to buy and store a not-insignificant amount of bitcoin, and then left it alone, with the idea… --- ## [MOD help, bitcoin not confirmed after 6 days](https://bisq.community/t/mod-help-bitcoin-not-confirmed-after-6-days/9800)
**Author:** [@sweetjamesjones](https://bisq.community/u/sweetjamesjones)\ **Replies:** 1\ **Last updated:** [September 10, 2020, 7:48am UTC](https://bisq.community/t/mod-help-bitcoin-not-confirmed-after-6-days/9800 "2020-09-10T07:48:49Z")
Bitcoin still has not confirmed and it has been 6 days at least. Can i get someone to help me out with this? --- ## [Received Zelle payment, but cannot confirm it on Bisq](https://bisq.community/t/received-zelle-payment-but-cannot-confirm-it-on-bisq/9779)
**Author:** [@scuba](https://bisq.community/u/scuba)\ **Replies:** 6\ **Last updated:** [September 7, 2020, 4:32pm UTC](https://bisq.community/t/received-zelle-payment-but-cannot-confirm-it-on-bisq/9779 "2020-09-07T16:32:54Z")
As a seller, I received the zelle payment, taker confirmed via chat that the button “confirm payment” was pressed. Now passwd the timeout period, opened a dispute, but no moderator is picking it up (after 24h and waiti… --- ## [Set up full custom node](https://bisq.community/t/set-up-full-custom-node/5571)
**Author:** [@merenkov](https://bisq.community/u/merenkov)\ **Replies:** 4\ **Last updated:** [September 7, 2020, 3:51pm UTC](https://bisq.community/t/set-up-full-custom-node/5571 "2020-09-07T15:51:28Z")
I have a bitcoin core full node running on my local network on a ubuntu machine how can I get the bisq client to connect to it and use it as the sole validation of bitcoin transactions? Does this prohibit tor use? Righ… --- ## [Installation trouble on PureOS Debian](https://bisq.community/t/installation-trouble-on-pureos-debian/9790)
**Author:** [@brando](https://bisq.community/u/brando)\ **Replies:** 2\ **Last updated:** [September 7, 2020, 3:46pm UTC](https://bisq.community/t/installation-trouble-on-pureos-debian/9790 "2020-09-07T15:46:50Z")
Hello Bisq Community, I have been wanting to use this application for some time but everytime I try and revisit it I run into the same problem. This is the output I receive: Preparing to unpack Bisq-64bit-1.3.7.deb … … --- ## [Sending m failed](https://bisq.community/t/sending-m-failed/9770)
**Author:** [@EV1](https://bisq.community/u/EV1)\ **Replies:** 3\ **Last updated:** [September 7, 2020, 3:42pm UTC](https://bisq.community/t/sending-m-failed/9770 "2020-09-07T15:42:08Z")
Hi, Trade ID 712758. When i confirmed the payment, the status changed in “Sending message failed” I contacted the peer but no respons so far. Regards --- ## [Remote Custom Node](https://bisq.community/t/remote-custom-node/9795)
**Author:** [@Icon](https://bisq.community/u/Icon)\ **Replies:** 1\ **Last updated:** [September 7, 2020, 6:31am UTC](https://bisq.community/t/remote-custom-node/9795 "2020-09-07T06:31:05Z")
If I moved my node off of my residence premises and connected it to internet at a different location, will my Bisq still connect over the internet to my node, or does it need to share the same wifi/internet location conn… --- ## [Mediator not responded for 2 weeks](https://bisq.community/t/mediator-not-responded-for-2-weeks/9792)
**Author:** [@Paz](https://bisq.community/u/Paz)\ **Replies:** 1\ **Last updated:** [September 6, 2020, 5:22pm UTC](https://bisq.community/t/mediator-not-responded-for-2-weeks/9792 "2020-09-06T17:22:40Z")
I had an offer accepted over 2 weeks ago, but the buyer did not complete the trade so I raised a support ticket. Other than the automated response I have heard nothing from the mediator. The automated response said I s… --- ## [How to enable price relay for an altcoin?](https://bisq.community/t/how-to-enable-price-relay-for-an-altcoin/9711)
**Author:** [@redfish](https://bisq.community/u/redfish)\ **Replies:** 12\ **Last updated:** [August 25, 2020, 6:59am UTC](https://bisq.community/t/how-to-enable-price-relay-for-an-altcoin/9711 "2020-08-25T06:59:48Z")
Not all trading pairs get price information from the relays. What determines which do and which don’t? What is needed to add price relaying for an altcoin (in order to enable percent-referenced offers)? It says here tha… --- ## [Bisq will not load](https://bisq.community/t/bisq-will-not-load/9654)
**Author:** [@monetacio](https://bisq.community/u/monetacio)\ **Replies:** 16\ **Last updated:** [August 24, 2020, 1:02pm UTC](https://bisq.community/t/bisq-will-not-load/9654 "2020-08-24T13:02:45Z")
Windows 10. Bisq will not load. Not the latest and worked fine two weeks ago. I click to run the program and it starts as normal, it then requests the password which is excepted and correct. it is connected to 9 network… --- ## [Making an offer?](https://bisq.community/t/making-an-offer/9762)
**Author:** [@PETR](https://bisq.community/u/PETR)\ **Replies:** 3\ **Last updated:** [August 24, 2020, 7:44am UTC](https://bisq.community/t/making-an-offer/9762 "2020-08-24T07:44:19Z")
I made a “CREATE NEW OFFER TO BUY BTC WITH USD” Why does it show up in the SELL BTC area? Is that not backwards? I am wanting to BUY BTC for USD. Not SELL BTC for USD. In the sell tab it is listed. If I click REMOV… --- ## [Failed transaction, lost security deposit?](https://bisq.community/t/failed-transaction-lost-security-deposit/9765)
**Author:** [@davey](https://bisq.community/u/davey)\ **Replies:** 1\ **Last updated:** [August 24, 2020, 7:34am UTC](https://bisq.community/t/failed-transaction-lost-security-deposit/9765 "2020-08-24T07:34:54Z")
Hi, I tried to take a transaction as a buyer, but it failed after my security deposit transaction failed to broadcast, however, it seems that the deposit did in fact broadcast a day or so later. Is there a way I can get… --- ## [Trade failed after payment](https://bisq.community/t/trade-failed-after-payment/9757)
**Author:** [@angelaith7](https://bisq.community/u/angelaith7)\ **Replies:** 1\ **Last updated:** [August 21, 2020, 3:02pm UTC](https://bisq.community/t/trade-failed-after-payment/9757 "2020-08-21T15:02:47Z")
I’ve just paid for the trade and it become failed after pressing paid button. --- ## [Lost Access To Bisq Account](https://bisq.community/t/lost-access-to-bisq-account/9755)
**Author:** [@hmntkb](https://bisq.community/u/hmntkb)\ **Replies:** 1\ **Last updated:** [August 21, 2020, 8:18am UTC](https://bisq.community/t/lost-access-to-bisq-account/9755 "2020-08-21T08:18:52Z")
Hi, I am the user who created this post a couple years ago: Unfortunately, I have lost access to the email associated with that account and cannot remember the password (hence a new username here). My issue is kind o… --- ## [Funds stuck in failed trade](https://bisq.community/t/funds-stuck-in-failed-trade/9753)
**Author:** [@Stu](https://bisq.community/u/Stu)\ **Replies:** 1\ **Last updated:** [August 21, 2020, 7:38am UTC](https://bisq.community/t/funds-stuck-in-failed-trade/9753 "2020-08-21T07:38:11Z")
It says my funds are still locked. Will this resolve its self? --- ## [Bisq v1.3.7: You cannot take that offer](https://bisq.community/t/bisq-v1-3-7-you-cannot-take-that-offer/9748)
**Author:** [@mirko](https://bisq.community/u/mirko)\ **Replies:** 3\ **Last updated:** [August 20, 2020, 2:16pm UTC](https://bisq.community/t/bisq-v1-3-7-you-cannot-take-that-offer/9748 "2020-08-20T14:16:54Z")
When trying to take any offer to buy BTC always get error: – " WARNING You cannot take that offer because the maker is offline. If you have already paid funds you can withdraw it in the “funds/send funds” screen. " … --- ## [Funding tx id doesn´t match with that in portfolio](https://bisq.community/t/funding-tx-id-doesn-t-match-with-that-in-portfolio/9747)
**Author:** [@bisquit23](https://bisq.community/u/bisquit23)\ **Replies:** 1\ **Last updated:** [August 19, 2020, 7:11am UTC](https://bisq.community/t/funding-tx-id-doesn-t-match-with-that-in-portfolio/9747 "2020-08-19T07:11:36Z")
Hello, i made a trade yesterday but it still stuck at this step " wait for blockchain confirmation, deposit transaction was published… i funded like always trough an external wallet (electrum) and check always the fund… --- ## [Transfer out Available Balance](https://bisq.community/t/transfer-out-available-balance/9743)
**Author:** [@Bisnaga](https://bisq.community/u/Bisnaga)\ **Replies:** 2\ **Last updated:** [August 18, 2020, 8:03am UTC](https://bisq.community/t/transfer-out-available-balance/9743 "2020-08-18T08:03:26Z")
Guys, How do I cash out my available balance? I have no clue --- ## [Edit account owner full name on Zelle account?](https://bisq.community/t/edit-account-owner-full-name-on-zelle-account/9735)
**Author:** [@abjea](https://bisq.community/u/abjea)\ **Replies:** 1\ **Last updated:** [August 17, 2020, 10:31am UTC](https://bisq.community/t/edit-account-owner-full-name-on-zelle-account/9735 "2020-08-17T10:31:39Z")
Any way to tweak the name on the account? Currently using my shortened first name but I think my bank will show the long version. --- ## [Stuck in waiting for confirmation](https://bisq.community/t/stuck-in-waiting-for-confirmation/9727)
**Author:** [@n0tepad](https://bisq.community/u/n0tepad)\ **Replies:** 2\ **Last updated:** [August 12, 2020, 2:13pm UTC](https://bisq.community/t/stuck-in-waiting-for-confirmation/9727 "2020-08-12T14:13:06Z")
Hi i have a small transaction stuck in not receiving confirmations even though its been several hours. and i havent changed any settings/ sat/ byte since my last few txs. basically tried withdrawing to changenow.io to a… --- ## [Account not getting signed](https://bisq.community/t/account-not-getting-signed/9053)
**Author:** [@ven29](https://bisq.community/u/ven29)\ **Replies:** 24\ **Last updated:** [August 8, 2020, 5:45pm UTC](https://bisq.community/t/account-not-getting-signed/9053 "2020-08-08T17:45:38Z")
I bought BTC from a person that had his account verfied/signed for 115 days. I sent him an Interac e-transfer, and the order completed successfully. But my account is still showing “Not signed yet” in the Accounts tab. … --- ## [I can't use the BSQ that I bought](https://bisq.community/t/i-cant-use-the-bsq-that-i-bought/9505)
**Author:** [@friedrice05](https://bisq.community/u/friedrice05)\ **Replies:** 6\ **Last updated:** [August 8, 2020, 5:26am UTC](https://bisq.community/t/i-cant-use-the-bsq-that-i-bought/9505 "2020-08-08T05:26:37Z")
I bought BSQ, but can’t figure out how to use it for the life of me. See screenshots below. Please help. Help please. Thank you. --- ## [Not a private trade](https://bisq.community/t/not-a-private-trade/9702)
**Author:** [@almond](https://bisq.community/u/almond)\ **Replies:** 6\ **Last updated:** [August 7, 2020, 12:24pm UTC](https://bisq.community/t/not-a-private-trade/9702 "2020-08-07T12:24:16Z")
Hello, I have accepted a trade that is not from a private person. Account holder is a Pty Ltd and the account number is from transferwise. I have strong concerns whether this is legal at all and am afraid for my privacy.… --- ## [Didn't get my XMR from trade](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699)
**Author:** [@Descent](https://bisq.community/u/Descent)\ **Replies:** 3\ **Last updated:** [August 4, 2020, 6:14am UTC](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699 "2020-08-04T06:14:29Z")
This is my first time using Bisq as a trading platform, my trade ID was 22172, my monero wallet has received no funds but my btc has gone to the other trader. If I could get some help in this issue, much would be appreci… --- ## [Bisq app stopped responding during a trade](https://bisq.community/t/bisq-app-stopped-responding-during-a-trade/9695)
**Author:** [@madmax](https://bisq.community/u/madmax)\ **Replies:** 2\ **Last updated:** [August 3, 2020, 3:06pm UTC](https://bisq.community/t/bisq-app-stopped-responding-during-a-trade/9695 "2020-08-03T15:06:34Z")
Bisq app stopped responding during a trade, I already received the payment but the app is not responding. is it safe to force close and reopen the app to finish the transaction ? thank you, Mac OS --- ## [Wallet Only](https://bisq.community/t/wallet-only/9693)
**Author:** [@tomtheriault](https://bisq.community/u/tomtheriault)\ **Replies:** 1\ **Last updated:** [July 31, 2020, 10:02am UTC](https://bisq.community/t/wallet-only/9693 "2020-07-31T10:02:58Z")
Hi, I don’t want to trade. All I want is a secure wallet. I am not a computer tech and was unable to update the app ? Whatever the message was explaining how, I could not remember when I closed the message window so I… --- ## [Stuck transaction for 2 days](https://bisq.community/t/stuck-transaction-for-2-days/9684)
**Author:** [@anaveragesalmon](https://bisq.community/u/anaveragesalmon)\ **Replies:** 4\ **Last updated:** [July 30, 2020, 3:02pm UTC](https://bisq.community/t/stuck-transaction-for-2-days/9684 "2020-07-30T15:02:59Z")
I sent bitcoin from the following bisq address: 14z1qrZYN4hiLVDZ6LMhoVZuXxoA6ZhkEA To another wallet of mine: 3LVaPwzeTv1qi11piP6cpWbWKV5hhZMBkF For some reason, the bitcoin has left the bisq wallet and is stuck with n… --- ## [Transaction failure](https://bisq.community/t/transaction-failure/9689)
**Author:** [@drjoe](https://bisq.community/u/drjoe)\ **Replies:** 2\ **Last updated:** [July 28, 2020, 4:02pm UTC](https://bisq.community/t/transaction-failure/9689 "2020-07-28T16:02:33Z")
Hello I am posting in the hopes someone might be able to offer me some troubleshooting suggestions. I am currently in a trade which is stuck. I am the BTC seller as maker and I have received the fiat payment for the tr… --- ## [Client Problems after update 1.3.5 to 1.3.6](https://bisq.community/t/client-problems-after-update-1-3-5-to-1-3-6/9673)
**Author:** [@tondedon](https://bisq.community/u/tondedon)\ **Replies:** 5\ **Last updated:** [July 23, 2020, 6:07pm UTC](https://bisq.community/t/client-problems-after-update-1-3-5-to-1-3-6/9673 "2020-07-23T18:07:52Z")
After updating the bisq client on the 17., i started experiencing some problems til today on the 19. the whole market gone empty. My Portfolio missing seven open trades which are already paid via SEPA. First, after the … [Previous page](https://bisq.community/c/support/18.md?page=21) [Next page](https://bisq.community/c/support/18.md?page=23)