# Support **URL:** https://bisq.community/c/support/18.md?page=23 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 24 --- ## [Trade stuck!](https://bisq.community/t/trade-stuck/9679)
**Author:** [@uwawe](https://bisq.community/u/uwawe)\ **Replies:** 2\ **Last updated:** [July 22, 2020, 5:54pm UTC](https://bisq.community/t/trade-stuck/9679 "2020-07-22T17:54:47Z")
Hi Buyer was unable to send funds to my bank account so I created a dispute. No reply from mediator (bisq knight) after 48 hours. I contacted him via keybase. He told me that he isnt the mediator for my trade. Whats g… --- ## [Wallet invalid sending funds out of Bisq](https://bisq.community/t/wallet-invalid-sending-funds-out-of-bisq/9608)
**Author:** [@Demsdems](https://bisq.community/u/Demsdems)\ **Replies:** 3\ **Last updated:** [July 19, 2020, 10:29pm UTC](https://bisq.community/t/wallet-invalid-sending-funds-out-of-bisq/9608 "2020-07-19T22:29:35Z")
Hello, I have a problem with my bisq account, let me explain: I made several transactions and received the donations without any problem. However when I try to remove some of the btc from Bisq to a wallet electrum it doe… --- ## [Missing my money. New. Made some mistakes. Nightmare but i think its all figured out now.. Mod says I need to cooperate to fix things. Yet he closes dm and cant contact orginal trader. Im within the timeframe](https://bisq.community/t/missing-my-money-new-made-some-mistakes-nightmare-but-i-think-its-all-figured-out-now-mod-says-i-need-to-cooperate-to-fix-things-yet-he-closes-dm-and-cant-contact-orginal-trader-im-within-the-timeframe/9650)
**Author:** [@DaveyJones](https://bisq.community/u/DaveyJones)\ **Replies:** 3\ **Last updated:** [July 17, 2020, 10:34am UTC](https://bisq.community/t/missing-my-money-new-made-some-mistakes-nightmare-but-i-think-its-all-figured-out-now-mod-says-i-need-to-cooperate-to-fix-things-yet-he-closes-dm-and-cant-contact-orginal-trader-im-within-the-timeframe/9650 "2020-07-17T10:34:00Z")
Sorry for a little language just spent freaking 3 hours trying to fix my client so i could actually see record of my transactions… So you have an idiot that should have taken a good 45 min or so maybe reading about bisq… --- ## [Withdraw Confirmation taking more than 10 hours](https://bisq.community/t/withdraw-confirmation-taking-more-than-10-hours/9661)
**Author:** [@Bokehman](https://bisq.community/u/Bokehman)\ **Replies:** 1\ **Last updated:** [July 17, 2020, 10:13am UTC](https://bisq.community/t/withdraw-confirmation-taking-more-than-10-hours/9661 "2020-07-17T10:13:35Z")
I guess eventually my transaction will go thru but it really sucks to have to wait that long for a damn confirmation. I’m going to travel and decided to withdraw funds from Bisq and keep it inside my Samourai Wallet (And… --- ## [Error on transaction. Fee is lost?](https://bisq.community/t/error-on-transaction-fee-is-lost/3812)
**Author:** [@Metanei](https://bisq.community/u/Metanei)\ **Replies:** 10\ **Last updated:** [July 15, 2020, 4:53pm UTC](https://bisq.community/t/error-on-transaction-fee-is-lost/3812 "2020-07-15T16:53:23Z")
Hello, I started a transaction to buy 0.03BTC but the seller disconnected causing a timeout error. I recovered my diposit, but, what happened with the transaction Fee? I lost the 0.001188 transaction fee? There are the … --- ## [Bisq never finishes initializing](https://bisq.community/t/bisq-never-finishes-initializing/9652)
**Author:** [@bisqUserX](https://bisq.community/u/bisqUserX)\ **Replies:** 2\ **Last updated:** [July 15, 2020, 4:49pm UTC](https://bisq.community/t/bisq-never-finishes-initializing/9652 "2020-07-15T16:49:46Z")
I’m running Bisq 1.3.6 (upgraded from 1.2.3) on Mac Catalina (10.15.5) but it never gets to a point where it can show any info about the Order Book (for example). Bisq says to wait upto 2 minutes after starting for it t… --- ## [Unresponsive Trader after Zelle Payment Sent](https://bisq.community/t/unresponsive-trader-after-zelle-payment-sent/9646)
**Author:** [@CharredStarch](https://bisq.community/u/CharredStarch)\ **Replies:** 2\ **Last updated:** [July 15, 2020, 4:46pm UTC](https://bisq.community/t/unresponsive-trader-after-zelle-payment-sent/9646 "2020-07-15T16:46:54Z")
Many great and easy trades thus far, hit my first snafu… My role: BTC buyer as maker w/Zelle Offer taken while I was AFK, seller sent a trade message minutes after taking the offer stating they “sent a request for paym… --- ## [Where is my btc](https://bisq.community/t/where-is-my-btc/9637)
**Author:** [@Spookylinks1](https://bisq.community/u/Spookylinks1)\ **Replies:** 1\ **Last updated:** [July 13, 2020, 12:20pm UTC](https://bisq.community/t/where-is-my-btc/9637 "2020-07-13T12:20:46Z")
sent 500$ btc to bisq from local bitcoin. Says it’s completed in the blockchain. funds were not showing up in bisq and it wasn’t even saying that a transaction ever started so then I copied the same exact address bought … --- ## [Invalid address format?](https://bisq.community/t/invalid-address-format/9636)
**Author:** [@cryptomarc](https://bisq.community/u/cryptomarc)\ **Replies:** 1\ **Last updated:** [July 12, 2020, 6:21am UTC](https://bisq.community/t/invalid-address-format/9636 "2020-07-12T06:21:43Z")
Hello, I’ve been trying to send funds from Bisq to my Exodus wallet, but Bisq keeps displaying a message that the Exodus address format isn’t valid? Besides, there are about 0,0085 BTC in my Bisq wallet that the system… --- ## [Sending Message Failed 7-10](https://bisq.community/t/sending-message-failed-7-10/9634)
**Author:** [@MadFast](https://bisq.community/u/MadFast)\ **Replies:** 3\ **Last updated:** [July 11, 2020, 1:11pm UTC](https://bisq.community/t/sending-message-failed-7-10/9634 "2020-07-11T13:11:31Z")
I’m the BTC buyer in a transaction. I sent and confirmed the payment. The confirmation failed a couple of times and while now the Trade process says “Wait until payment arrived” I’m receiving the attached error. Please … --- ## [Deposit Transaction Not Found](https://bisq.community/t/deposit-transaction-not-found/9632)
**Author:** [@rand](https://bisq.community/u/rand)\ **Replies:** 3\ **Last updated:** [July 10, 2020, 5:20pm UTC](https://bisq.community/t/deposit-transaction-not-found/9632 "2020-07-10T17:20:13Z")
Hello, upon accepting an offer to sell, I sent bitcoin (from my personal wallet) to the generated address at far too low of a fee to ever confirm. A transaction ID was created and the trade began to wait for a confirmati… --- ## [Update from 1.2.5 to 1.3.5](https://bisq.community/t/update-from-1-2-5-to-1-3-5/9628)
**Author:** [@AJB](https://bisq.community/u/AJB)\ **Replies:** 3\ **Last updated:** [July 9, 2020, 3:39pm UTC](https://bisq.community/t/update-from-1-2-5-to-1-3-5/9628 "2020-07-09T15:39:27Z")
Old version 1.2.5 could not connect to bitcoin network. Just green snake moving ever slower till full stop and freeze of my laptop. After random time app terminated. Tried the reset of the spvchain file via filesystem t… --- ## [Account Login](https://bisq.community/t/account-login/9626)
**Author:** [@constantino](https://bisq.community/u/constantino)\ **Replies:** 1\ **Last updated:** [July 8, 2020, 3:05pm UTC](https://bisq.community/t/account-login/9626 "2020-07-08T15:05:18Z")
My computer was restarted with windows 10 and it deleted several programs, including my Bisq, so I downloaded it again from the bisq website, and now I don’t have access to the account anymore, I’m using the words 12 fro… --- ## [Trader unresponsive how do I close transaction?](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624)
**Author:** [@devydee](https://bisq.community/u/devydee)\ **Replies:** 5\ **Last updated:** [July 7, 2020, 8:12am UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624 "2020-07-07T08:12:10Z")
I am buying BTC and I entered the seller info into Zelle but his info is not showing up at all. I tried contacting the seller via the trader chat but he is not replying at this point I’d rather just close/cancel the tran… --- ## [Got error trying to set up a btc purchace, it said restart app, now my spend limit is down to 0.25btc again?](https://bisq.community/t/got-error-trying-to-set-up-a-btc-purchace-it-said-restart-app-now-my-spend-limit-is-down-to-0-25btc-again/9600)
**Author:** [@name3](https://bisq.community/u/name3)\ **Replies:** 7\ **Last updated:** [June 29, 2020, 6:20pm UTC](https://bisq.community/t/got-error-trying-to-set-up-a-btc-purchace-it-said-restart-app-now-my-spend-limit-is-down-to-0-25btc-again/9600 "2020-06-29T18:20:38Z")
A couple of issues here - was trying to set up an offer to buy 0.4 btc for gbp (I’ve spent similar amounts before), went through the fees pop-up, then got an error saying my offer can’t be publishd, and to check network … --- ## [Connection to bitcoin network failed](https://bisq.community/t/connection-to-bitcoin-network-failed/9595)
**Author:** [@billypendennis](https://bisq.community/u/billypendennis)\ **Replies:** 7\ **Last updated:** [June 29, 2020, 6:17am UTC](https://bisq.community/t/connection-to-bitcoin-network-failed/9595 "2020-06-29T06:17:00Z")
Hi, I updated bisq to the latest version and have not been able to access anything since. Image of error message attached. Please can you help? Thank you --- ## [Zelle funded BTC buy stuck in mediation](https://bisq.community/t/zelle-funded-btc-buy-stuck-in-mediation/9577)
**Author:** [@optimalgrip](https://bisq.community/u/optimalgrip)\ **Replies:** 3\ **Last updated:** [June 29, 2020, 12:24am UTC](https://bisq.community/t/zelle-funded-btc-buy-stuck-in-mediation/9577 "2020-06-29T00:24:11Z")
I started a trade 5 days ago as buyer of BTC- paid with USD via Zelle - I see on my side that the Zelle payment has cleared to the seller. Just after the Zelle payment cleared, the seller opened a dispute. That was days … --- ## [Seller has received my Zelle payment, but cannot confirm it on Bisq](https://bisq.community/t/seller-has-received-my-zelle-payment-but-cannot-confirm-it-on-bisq/9582)
**Author:** [@jkmoore88](https://bisq.community/u/jkmoore88)\ **Replies:** 4\ **Last updated:** [June 26, 2020, 4:49pm UTC](https://bisq.community/t/seller-has-received-my-zelle-payment-but-cannot-confirm-it-on-bisq/9582 "2020-06-26T16:49:31Z")
I’m attempting to purchase BTC on Bisq, and I have made multiple trades before this with no problems - but this transaction seems to be having issues. The blockchain has confirmed our trade, and I sent the correct amount… --- ## [Trade state does not refresh](https://bisq.community/t/trade-state-does-not-refresh/9593)
**Author:** [@ifhl](https://bisq.community/u/ifhl)\ **Replies:** 1\ **Last updated:** [June 24, 2020, 10:21am UTC](https://bisq.community/t/trade-state-does-not-refresh/9593 "2020-06-24T10:21:15Z")
I have a trade which had advanced to stage 3 confirm payment received and I’ve also received the payment. Before I had the chance to actually confirm the payment I restored from a backup taken earlier and now the trade i… --- ## [Help installing on Fedora 32](https://bisq.community/t/help-installing-on-fedora-32/9587)
**Author:** [@steevithak](https://bisq.community/u/steevithak)\ **Replies:** 1\ **Last updated:** [June 24, 2020, 12:49am UTC](https://bisq.community/t/help-installing-on-fedora-32/9587 "2020-06-24T00:49:56Z")
I’m running Fedora 32 and I’ve downloaded the Bisq-64bit-1.3.5.rpm but doing an rpm -ivh wasn’t enough, it died with a lot of dependency errors: rpm -ivh Bisq\*.rpm error: Failed dependencies: ld-linux.so.2 is needed by… --- ## [I want to create whole new seeds](https://bisq.community/t/i-want-to-create-whole-new-seeds/3876)
**Author:** [@Gilson](https://bisq.community/u/Gilson)\ **Replies:** 3\ **Last updated:** [June 23, 2020, 8:56pm UTC](https://bisq.community/t/i-want-to-create-whole-new-seeds/3876 "2020-06-23T20:56:01Z")
Hi, I created a temporary wallet in which the seeds may have been compromised. I uninstalled Bisq and reinstalled it. I thought this would clear everything, but my account and email information were still there. Since I… --- ## [Uninstall and Reinstall On Mac Book](https://bisq.community/t/uninstall-and-reinstall-on-mac-book/9154)
**Author:** [@Gman222](https://bisq.community/u/Gman222)\ **Replies:** 5\ **Last updated:** [June 23, 2020, 8:54pm UTC](https://bisq.community/t/uninstall-and-reinstall-on-mac-book/9154 "2020-06-23T20:54:09Z")
Hi all I installed Bisq ages ago on my MacBook but never used it. Want to use it now but…silly me…can’t remember my password and seed phrase. Wanted to uninstall it and then reinstall it from fresh. I have removed it… --- ## [Not hearing back from mediators](https://bisq.community/t/not-hearing-back-from-mediators/9585)
**Author:** [@timechain](https://bisq.community/u/timechain)\ **Replies:** 1\ **Last updated:** [June 23, 2020, 5:25pm UTC](https://bisq.community/t/not-hearing-back-from-mediators/9585 "2020-06-23T17:25:49Z")
I have two orders that are stuck in Mediation and I have continued to chat in the orders but they have not been closed or resolved. One is from May 31st, the other is from Jan 17th. The Jan 17th one is completely finishe… --- ## [Les ordres de vente ou d achat n'apparaissent pas](https://bisq.community/t/les-ordres-de-vente-ou-d-achat-napparaissent-pas/9502)
**Author:** [@Sirook](https://bisq.community/u/Sirook)\ **Replies:** 7\ **Last updated:** [June 22, 2020, 5:03pm UTC](https://bisq.community/t/les-ordres-de-vente-ou-d-achat-napparaissent-pas/9502 "2020-06-22T17:03:41Z")
Bonjour j’ai depuis peu un problème avec bisq. Il m’est impossible de voir les ordes de vente ou d’achat. Je trouve aussi que le DAO met anormalement du temps à se synchroniser. Je n’ utilise pas de VPN et je suis sur W… --- ## [Bank blocked payment asking additional information on the beneficiary](https://bisq.community/t/bank-blocked-payment-asking-additional-information-on-the-beneficiary/5103)
**Author:** [@Bisquit](https://bisq.community/u/Bisquit)\ **Replies:** 16\ **Last updated:** [June 18, 2020, 1:37pm UTC](https://bisq.community/t/bank-blocked-payment-asking-additional-information-on-the-beneficiary/5103 "2020-06-18T13:37:18Z")
Hi everyone, I’m writing here because I have not found similar topics in the forum and the arbitrator is not answering yet. Today my bank phoned me saying that they have blocked my european SEPA payment due to new “emb… --- ## [Client not Loading .. stuck on 3/4 Hidden Service Published](https://bisq.community/t/client-not-loading-stuck-on-3-4-hidden-service-published/9385)
**Author:** [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Replies:** 2\ **Last updated:** [May 9, 2020, 1:04am UTC](https://bisq.community/t/client-not-loading-stuck-on-3-4-hidden-service-published/9385 "2020-05-09T01:04:22Z")
Hello support, my client gets stuck as above. I enter my password, and the client attempts to load and log on, but it seems to be circling at 3/4 Hidden servicepublished /p2 network peers:2…3…2… I haven’t used this for … --- ## [REFUND AGENT and/or ARBITRATOR STATUS](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507)
**Author:** [@peoples](https://bisq.community/u/peoples)\ **Replies:** 7\ **Last updated:** [June 16, 2020, 2:04pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507 "2020-06-16T14:04:38Z")
Hello. What is the current status of the Refund Agent? Are they going to remain in the role or exit. Has the role been replaced by a new person? Why did the role change names? Thanks for the information. Bitcoin is… --- ## [Netbook compatible with Bisq?](https://bisq.community/t/netbook-compatible-with-bisq/9524)
**Author:** [@PepeLapiu](https://bisq.community/u/PepeLapiu)\ **Replies:** 5\ **Last updated:** [June 15, 2020, 6:16pm UTC](https://bisq.community/t/netbook-compatible-with-bisq/9524 "2020-06-15T18:16:35Z")
Hey guys. The laptop I bough doesn’t let Bisq connect. I don’t know if it’s the laptop or my connections. I tried tethering off my phone, my home wifi, and public wifi. All of them don’t work. But I really would like to … --- ## [Can't connect on fresh install!?!?](https://bisq.community/t/cant-connect-on-fresh-install/9517)
**Author:** [@PepeLapiu](https://bisq.community/u/PepeLapiu)\ **Replies:** 3\ **Last updated:** [June 15, 2020, 6:14pm UTC](https://bisq.community/t/cant-connect-on-fresh-install/9517 "2020-06-15T18:14:30Z")
Hi guys. I bough a laptop specifically to run Bisq. But Bisq can’t connect at all. I tried wired tethering off my phone, wireless tethering, and even tried the local public Wifi. All to no avail. When using my phone’s t… --- ## [Price out of tolerance error](https://bisq.community/t/price-out-of-tolerance-error/732)
**Author:** [@in-cred-u-lous](https://bisq.community/u/in-cred-u-lous)\ **Replies:** 10\ **Last updated:** [June 15, 2020, 8:39am UTC](https://bisq.community/t/price-out-of-tolerance-error/732 "2020-06-15T08:39:05Z")
Tried to initiate a trade with a listed offer and got this error. What does it mean? [Previous page](https://bisq.community/c/support/18.md?page=22) [Next page](https://bisq.community/c/support/18.md?page=24)