# Support **URL:** https://bisq.community/c/support/18.md?page=25 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 26 --- ## [Account No Longer Signed](https://bisq.community/t/account-no-longer-signed/9399)
**Author:** [@Dockin](https://bisq.community/u/Dockin)\ **Replies:** 2\ **Last updated:** [May 11, 2020, 1:22am UTC](https://bisq.community/t/account-no-longer-signed/9399 "2020-05-11T01:22:38Z")
My account was signed on Bisq after trading with somebody who had a signed account that was older than 30 days. A few minutes after the trade completed I received a notification that my trading account had been signed th… --- ## [Missing Wallets](https://bisq.community/t/missing-wallets/9360)
**Author:** [@RhinoCrypt](https://bisq.community/u/RhinoCrypt)\ **Replies:** 8\ **Last updated:** [May 10, 2020, 5:14pm UTC](https://bisq.community/t/missing-wallets/9360 "2020-05-10T17:14:45Z")
I’ve been trying to post to Reddit for several days thinking thats were i would get help, but was not approved. So I have been been searching for helps through out reddit and the Bisq website for help and found I can pos… --- ## [Help. Error on Mac OS](https://bisq.community/t/help-error-on-mac-os/9406)
**Author:** [@enavarro](https://bisq.community/u/enavarro)\ **Replies:** 0\ **Last updated:** [May 9, 2020, 3:17am UTC](https://bisq.community/t/help-error-on-mac-os/9406 "2020-05-09T03:17:26Z")
When I open Bisq for Mac, It appears this error: storageFile = null. Call setupFileStorage before using read/write. #4244 Here is a screenshot: Can’t figure if is a Tor connection problem or something else. I attach… --- ## [How I send Bitcoin to bc1... address type?](https://bisq.community/t/how-i-send-bitcoin-to-bc1-address-type/9387)
**Author:** [@Lizzard](https://bisq.community/u/Lizzard)\ **Replies:** 2\ **Last updated:** [May 8, 2020, 3:57pm UTC](https://bisq.community/t/how-i-send-bitcoin-to-bc1-address-type/9387 "2020-05-08T15:57:36Z")
I’ve trying send sats to address - “bc1qy5j5xwwu59ccz45d5k2kaalhcet0yt5sun8la7”, but an error message apears saying that it’s a wrong format address. How solve this? --- ## [Coins to withdraw from a DASH-based BISQ (old version)](https://bisq.community/t/coins-to-withdraw-from-a-dash-based-bisq-old-version/9390)
**Author:** [@03K](https://bisq.community/u/03K)\ **Replies:** 3\ **Last updated:** [May 7, 2020, 8:49am UTC](https://bisq.community/t/coins-to-withdraw-from-a-dash-based-bisq-old-version/9390 "2020-05-07T08:49:10Z")
Hi, I got few DASH in an old version of BISQ that is DASH-based. I will try to install old version and start the application with the hope that I will be able to use the shortcuts to see the private key. Do you have a… --- ## [Downloading didn't work](https://bisq.community/t/downloading-didnt-work/9368)
**Author:** [@GreenDiamond](https://bisq.community/u/GreenDiamond)\ **Replies:** 7\ **Last updated:** [May 4, 2020, 4:41pm UTC](https://bisq.community/t/downloading-didnt-work/9368 "2020-05-04T16:41:04Z")
Hello, I downloaded and it came up on my mac as Bisq-1.3.2.dmg.asc. It asked me to open with an application. What application? Will you help me solve this? Lulu --- ## [Sending message failed](https://bisq.community/t/sending-message-failed/9382)
**Author:** [@ricardo\_bisq\_user](https://bisq.community/u/ricardo_bisq_user)\ **Replies:** 2\ **Last updated:** [May 4, 2020, 3:53pm UTC](https://bisq.community/t/sending-message-failed/9382 "2020-05-04T15:53:21Z")
My Role: BTC buyer as maker Warning message You have locked up funds from a failed trade Payment started message status: Sending message failed. This happened after I transferred my money to his bank account. erro… --- ## [Not able to connect to Bitcoin Network at startup](https://bisq.community/t/not-able-to-connect-to-bitcoin-network-at-startup/9069)
**Author:** [@Ronnie](https://bisq.community/u/Ronnie)\ **Replies:** 12\ **Last updated:** [May 4, 2020, 3:32pm UTC](https://bisq.community/t/not-able-to-connect-to-bitcoin-network-at-startup/9069 "2020-05-04T15:32:51Z")
Hello All, I am running Mac osx and Bisq 1.2.7. I get this message once starting up. I tried to delete my bisq.spvwallet file from December. I then restarted it mutiple times and no success. Any suggestions? --- ## [Lost Bisq Wallet/Accounts - Blue Screen of Death -- UPDATE - keypairmust not be null?](https://bisq.community/t/lost-bisq-wallet-accounts-blue-screen-of-death-update-keypairmust-not-be-null/9366)
**Author:** [@BisqM](https://bisq.community/u/BisqM)\ **Replies:** 5\ **Last updated:** [May 4, 2020, 3:30pm UTC](https://bisq.community/t/lost-bisq-wallet-accounts-blue-screen-of-death-update-keypairmust-not-be-null/9366 "2020-05-04T15:30:43Z")
Hey there. Long story short. My computer was getting blue screened none stop and while I was attempting to fix the issue I finally received one final blue screen of death. At that point, I had to do a complete fresh inst… --- ## [No Arbitration? missing locked deposit](https://bisq.community/t/no-arbitration-missing-locked-deposit/9332)
**Author:** [@hendrica](https://bisq.community/u/hendrica)\ **Replies:** 3\ **Last updated:** [May 1, 2020, 7:32pm UTC](https://bisq.community/t/no-arbitration-missing-locked-deposit/9332 "2020-05-01T19:32:23Z")
Hi, My trade went to mediation (due to a not published transaction) and it looks like the other party failed to accept the outcome which was cancelling the trade and all parties receiving back their funds. My deposit ha… --- ## [Stuck on startup while synchronizing/connecting](https://bisq.community/t/stuck-on-startup-while-synchronizing-connecting/9349)
**Author:** [@Frangras](https://bisq.community/u/Frangras)\ **Replies:** 3\ **Last updated:** [April 28, 2020, 3:40pm UTC](https://bisq.community/t/stuck-on-startup-while-synchronizing-connecting/9349 "2020-04-28T15:40:39Z")
Hello, my first log in Bisq, I’m living in India. I used the bridges codes supplied by you 194.55.13.147:9001 B3D2DE507CE5C844D1F74783DC97F98D9C7995F4 46.43.8.55:42967 BFCCE99A101D5C6AB3EC1163C170D57F8DF993B4 Perhaps… --- ## [Error - Deposit Funds Taken](https://bisq.community/t/error-deposit-funds-taken/9340)
**Author:** [@libertymanandrew](https://bisq.community/u/libertymanandrew)\ **Replies:** 1\ **Last updated:** [April 24, 2020, 3:53pm UTC](https://bisq.community/t/error-deposit-funds-taken/9340 "2020-04-24T15:53:09Z")
Hello, I was recently attempting to making a transaction to buy $20 USD worth of BTC and got a notification of an error which you can find in an attached picture on this post (sorry about the blue line drawn). Aside f… --- ## [I can't pair bisq mobile app](https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605)
**Author:** [@tatata](https://bisq.community/u/tatata)\ **Replies:** 2\ **Last updated:** [April 22, 2020, 12:57am UTC](https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605 "2020-04-22T00:57:57Z")
Following message appears when I click SCAN QR CODE button. And I also tried pasting pairing token. But anything hasn’t happened. following is my environments: MacOS ver10.15(Catalina) Bisq v1.1.7 Bisq mobile app… --- ## [All my trades failing](https://bisq.community/t/all-my-trades-failing/9325)
**Author:** [@cryptorials](https://bisq.community/u/cryptorials)\ **Replies:** 3\ **Last updated:** [April 21, 2020, 11:07am UTC](https://bisq.community/t/all-my-trades-failing/9325 "2020-04-21T11:07:52Z")
A few months ago I had a couple of trades failed due to malformed transactions. I was using the latest version of the software at the time. Between then and now I hadn’t used Bisq until today, when (after updating to th… --- ## [Buyer and Seller trying to cancel trade](https://bisq.community/t/buyer-and-seller-trying-to-cancel-trade/9324)
**Author:** [@JohnMotley](https://bisq.community/u/JohnMotley)\ **Replies:** 4\ **Last updated:** [April 20, 2020, 7:31pm UTC](https://bisq.community/t/buyer-and-seller-trying-to-cancel-trade/9324 "2020-04-20T19:31:35Z")
Hello! I’m having an issue with an ongoing trade. Myself (seller) and my buyer are both trying to cancel a trade. We agreed to do this shortly after my offer was accepted because I made a mistake with the listing (was tr… --- ## [An error occurred at task](https://bisq.community/t/an-error-occurred-at-task/9321)
**Author:** [@anon](https://bisq.community/u/anon)\ **Replies:** 2\ **Last updated:** [April 20, 2020, 3:00pm UTC](https://bisq.community/t/an-error-occurred-at-task/9321 "2020-04-20T15:00:20Z")
I’ve had no problems trading with BISQ since before 1.3.1. Today I tried to purchase bitcoin and after the offer was accepted got the following error: An error occurred at task: BuyerVerifiesPreparedDelayedPayoutTx Don… --- ## [Error message on Trade](https://bisq.community/t/error-message-on-trade/9319)
**Author:** [@x5678](https://bisq.community/u/x5678)\ **Replies:** 4\ **Last updated:** [April 20, 2020, 2:59pm UTC](https://bisq.community/t/error-message-on-trade/9319 "2020-04-20T14:59:38Z")
I have this detail on an open trade. It’s a trade I created to buy BTC with GBP. An error occurred at task: BuyerVerifiesPreparedDelayedPayoutTx Donation address is invalid. Address used by BTC seller: 3Et… Recent do… --- ## [Unable to locate my deposit](https://bisq.community/t/unable-to-locate-my-deposit/9301)
**Author:** [@scapegoat](https://bisq.community/u/scapegoat)\ **Replies:** 3\ **Last updated:** [April 18, 2020, 1:04pm UTC](https://bisq.community/t/unable-to-locate-my-deposit/9301 "2020-04-18T13:04:25Z")
Hi I am a little new to bisq. I bought bitcoin at the end of February. I have recently checked bisq and realised that i cant locate my deposit. There is zero funds in my trade wallet. Could this be stuck in multisig… --- ## [Can account be signed based on past trades? I think they should be able to](https://bisq.community/t/can-account-be-signed-based-on-past-trades-i-think-they-should-be-able-to/9299)
**Author:** [@jeka](https://bisq.community/u/jeka)\ **Replies:** 3\ **Last updated:** [April 17, 2020, 4:32pm UTC](https://bisq.community/t/can-account-be-signed-based-on-past-trades-i-think-they-should-be-able-to/9299 "2020-04-17T16:32:16Z")
Hello, The idea here is that if I completed a trade with a trader who got signed at a later date, shouldn’t that also qualify my account to be signed retroactively so to speak? --- ## [XMR-BTC trade stucks](https://bisq.community/t/xmr-btc-trade-stucks/9302)
**Author:** [@gitman23](https://bisq.community/u/gitman23)\ **Replies:** 2\ **Last updated:** [April 17, 2020, 11:17am UTC](https://bisq.community/t/xmr-btc-trade-stucks/9302 "2020-04-17T11:17:23Z")
XMR-BTC trade stucks with following status. Using v1.3.1 Please advise what to do Thanks! An error occurred at task: BuyerVerifiesPreparedDelayedPayoutTx Donation address is invalid. Address used by BTC seller: 3E… R… --- ## [Trade Error Maker and TX Fee gone](https://bisq.community/t/trade-error-maker-and-tx-fee-gone/9294)
**Author:** [@toromane](https://bisq.community/u/toromane)\ **Replies:** 2\ **Last updated:** [April 17, 2020, 7:50am UTC](https://bisq.community/t/trade-error-maker-and-tx-fee-gone/9294 "2020-04-17T07:50:22Z")
I tried taking an offer to sell BTC twice with 2 different buyers and both times I ended up getting an error something like “connection error or buyer canceled” after the trade was funded. But I was never refunded the fe… --- ## [Help! Error after update](https://bisq.community/t/help-error-after-update/9100)
**Author:** [@SGA07](https://bisq.community/u/SGA07)\ **Replies:** 11\ **Last updated:** [April 14, 2020, 3:24pm UTC](https://bisq.community/t/help-error-after-update/9100 "2020-04-14T15:24:26Z")
Hello, My Bisq did and update on march 11 or 12 not to sure 2020. After the update I am unable to buy, sell or withdraw my funds. Every time I try to do a transaction the following message appears. "You need to wait u… --- ## [I have not received the multisig deposit return back](https://bisq.community/t/i-have-not-received-the-multisig-deposit-return-back/9278)
**Author:** [@wak](https://bisq.community/u/wak)\ **Replies:** 2\ **Last updated:** [April 13, 2020, 8:24am UTC](https://bisq.community/t/i-have-not-received-the-multisig-deposit-return-back/9278 "2020-04-13T08:24:44Z")
Dear Bisq mediator community, One of my recent Bisq trades is brought to mediation due to taker’s client not letting him confirm the payment. After, I manually confirmed with the mediator that I have received the paymen… --- ## [Missing blocked funds](https://bisq.community/t/missing-blocked-funds/9276)
**Author:** [@Criptorcl](https://bisq.community/u/Criptorcl)\ **Replies:** 1\ **Last updated:** [April 11, 2020, 2:34pm UTC](https://bisq.community/t/missing-blocked-funds/9276 "2020-04-11T14:34:00Z")
I opened the bisq app and asked to upgrade to 1.3.1. I made. When I opened the updated app I found that the blocked funds due to a failed transfer are missing. I missed the Btc’s. How do I solve this problem?? --- ## [Failed trades with v1.3 and v1.3.1, Bisq keeps money](https://bisq.community/t/failed-trades-with-v1-3-and-v1-3-1-bisq-keeps-money/9266)
**Author:** [@Clearplum](https://bisq.community/u/Clearplum)\ **Replies:** 3\ **Last updated:** [April 10, 2020, 3:31pm UTC](https://bisq.community/t/failed-trades-with-v1-3-and-v1-3-1-bisq-keeps-money/9266 "2020-04-10T15:31:52Z")
I’ve traded extensively in the past via Bisq with no issues. With this v1.3 and v1.3.1 I’ve already had a few failed trades. Some are stating this will be addressed in an update; thats fine but Bisq has still kept my mak… --- ## [Transaction rejected, reason 'dust'](https://bisq.community/t/transaction-rejected-reason-dust/8724)
**Author:** [@WToe](https://bisq.community/u/WToe)\ **Replies:** 5\ **Last updated:** [April 10, 2020, 1:50pm UTC](https://bisq.community/t/transaction-rejected-reason-dust/8724 "2020-04-10T13:50:03Z")
Bisq gave me the warning below. Can anybody tell me what it means? Has it anything to do with a ‘dust attack’? A transaction was rejected from the network. reject:tx XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX reason ‘du… --- ## [Mediator recommendation not followed?](https://bisq.community/t/mediator-recommendation-not-followed/9263)
**Author:** [@shifu1](https://bisq.community/u/shifu1)\ **Replies:** 3\ **Last updated:** [April 10, 2020, 7:47am UTC](https://bisq.community/t/mediator-recommendation-not-followed/9263 "2020-04-10T07:47:29Z")
For a specific TRADE the mediator recommended return of Payout amount for BTC buyer: 0.003995 BTC. Why have I not been returned that BTC? --- ## [Please use the #support channel at https://keybase.io/team/bisq for any support issues](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 6\ **Last updated:** [April 10, 2020, 12:19am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660 "2020-04-10T00:19:30Z")
The support channel is the only place where support issues are handled from now on. We have too many channels and developers and mediators cannot follow all those. --- ## [Bisq v1.3.1: Take offer attempt rejected. Already taken](https://bisq.community/t/bisq-v1-3-1-take-offer-attempt-rejected-already-taken/9259)
**Author:** [@mirko](https://bisq.community/u/mirko)\ **Replies:** 3\ **Last updated:** [April 9, 2020, 9:05pm UTC](https://bisq.community/t/bisq-v1-3-1-take-offer-attempt-rejected-already-taken/9259 "2020-04-09T21:05:16Z")
when trying to take an offer get error: WARNING an error occurred at task : processOfferAvailabilityResponse take offer attempt rejected because: of USER\_IGNORED then get a further message saying: you cannot take th… --- ## [After upgrading from 1.3 to 1.3.1 all my active trades have vanished](https://bisq.community/t/after-upgrading-from-1-3-to-1-3-1-all-my-active-trades-have-vanished/9250)
**Author:** [@rogueserious](https://bisq.community/u/rogueserious)\ **Replies:** 4\ **Last updated:** [April 9, 2020, 11:46am UTC](https://bisq.community/t/after-upgrading-from-1-3-to-1-3-1-all-my-active-trades-have-vanished/9250 "2020-04-09T11:46:05Z")
When I was on 1.3.0, I had open trades with buyers that were marked with payment sent and after upgrading to 1.3.1, all my open trades were moved to failed trades. I would like to recover the trades, or receive a refund… [Previous page](https://bisq.community/c/support/18.md?page=24) [Next page](https://bisq.community/c/support/18.md?page=26)