# Support **URL:** https://bisq.community/c/support/18.md?page=26 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 27 --- ## [Trolls/Scammers active on the XMR/BTC market](https://bisq.community/t/trolls-scammers-active-on-the-xmr-btc-market/9158)
**Author:** [@invertedbob](https://bisq.community/u/invertedbob)\ **Replies:** 16\ **Last updated:** [April 9, 2020, 6:01am UTC](https://bisq.community/t/trolls-scammers-active-on-the-xmr-btc-market/9158 "2020-04-09T06:01:37Z")
Just a heads-up for people that cannot have funds locked up for long periods of time. It seems somebody is making new bisq accounts repeatedly, taking a trade to sell BTC, wait for the other side to send XMR, then never… --- ## [Error during SEPA](https://bisq.community/t/error-during-sepa/9244)
**Author:** [@mcgizzle](https://bisq.community/u/mcgizzle)\ **Replies:** 2\ **Last updated:** [April 8, 2020, 9:16pm UTC](https://bisq.community/t/error-during-sepa/9244 "2020-04-08T21:16:08Z")
The deposit never came out of my funds. The trade errored with the below: An error occurred at task: BuyerVerifiesPreparedDelayedPayoutTx Sellers donation address is invalid. Running Bisq v 1.3.0 on macos High Sierra … --- ## [How to Complete Account Recovery](https://bisq.community/t/how-to-complete-account-recovery/9199)
**Author:** [@MadFast](https://bisq.community/u/MadFast)\ **Replies:** 11\ **Last updated:** [April 8, 2020, 8:53pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199 "2020-04-08T20:53:28Z")
I’m trying to login to my Bisq account with a new device. I followed the instructions in the link below to replace the “Bisq” folder on my C drive. When I re-open the Bisq program, my backed up account info does not dis… --- ## [Failed trade after updated to 1.3](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229)
**Author:** [@gop1](https://bisq.community/u/gop1)\ **Replies:** 19\ **Last updated:** [April 8, 2020, 8:26pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229 "2020-04-08T20:26:54Z")
Hi, I had an open trade selling BTC for euro. I received the SEPA payment this morning but was waiting for hotfix to validate it as per instructions in this forum. After the update to 1.3 the trade appears as failed. … --- ## [Tor Hidden Service v3 support](https://bisq.community/t/tor-hidden-service-v3-support/9243)
**Author:** [@statusquont](https://bisq.community/u/statusquont)\ **Replies:** 1\ **Last updated:** [April 8, 2020, 8:25pm UTC](https://bisq.community/t/tor-hidden-service-v3-support/9243 "2020-04-08T20:25:55Z")
I was looking around to see of v3 of Onion addresses are support yet, and I believe this indicates that they are not yet supported: https://github.com/bisq-network/proposals/issues/101 Can anyone verify? If that’s the … --- ## [Bisq won't start up](https://bisq.community/t/bisq-wont-start-up/9194)
**Author:** [@decentralizedArtist](https://bisq.community/u/decentralizedArtist)\ **Replies:** 4\ **Last updated:** [April 8, 2020, 8:09pm UTC](https://bisq.community/t/bisq-wont-start-up/9194 "2020-04-08T20:09:51Z")
hi, I cannot start up Bisq. I’m getting this error message: Warning Connection to the Bitcoin network failed because of an error: java.lang.IllegalStateException: Expected PENDING or IN\_CONFLICT, was BUILDING I ha… --- ## [Open trade failed after upgrade to 1.3](https://bisq.community/t/open-trade-failed-after-upgrade-to-1-3/9241)
**Author:** [@3cola](https://bisq.community/u/3cola)\ **Replies:** 3\ **Last updated:** [April 8, 2020, 4:46pm UTC](https://bisq.community/t/open-trade-failed-after-upgrade-to-1-3/9241 "2020-04-08T16:46:04Z")
Hi there, I had one open trade (buy side as a taker) before upgrading to 1.3, with lock funds inside and I just sent the money via SEPA. After the upgrade to 1.3, my open trade is now in the “failed” tab of “Portfolio”… --- ## [Verifying multisig funds and Finding your mediator](https://bisq.community/t/verifying-multisig-funds-and-finding-your-mediator/9242)
**Author:** [@Bayernator](https://bisq.community/u/Bayernator)\ **Replies:** 0\ **Last updated:** [April 8, 2020, 4:41pm UTC](https://bisq.community/t/verifying-multisig-funds-and-finding-your-mediator/9242 "2020-04-08T16:41:43Z")
Due to recent hotfix many users are reporting failed trades. To verify that your funds are still locked/unspent in the multisig please follow these instructions: Multisig Funds Under PORTFOLIO \> OPEN TRADES click on th… --- ## [Trade Closed - Never got my BTC](https://bisq.community/t/trade-closed-never-got-my-btc/9236)
**Author:** [@andy1h88](https://bisq.community/u/andy1h88)\ **Replies:** 2\ **Last updated:** [April 8, 2020, 4:37pm UTC](https://bisq.community/t/trade-closed-never-got-my-btc/9236 "2020-04-08T16:37:10Z")
I have Zelled the requried amount to the seller and he confirmed that he received it. I installed hotfix this morning. However, the entire trade is now closed and in the ‘Failed’ section and now I am left with money I ha… --- ## [3 Open trades failed - My BTC are gone](https://bisq.community/t/3-open-trades-failed-my-btc-are-gone/9238)
**Author:** [@TheTurboCoin](https://bisq.community/u/TheTurboCoin)\ **Replies:** 1\ **Last updated:** [April 8, 2020, 3:28pm UTC](https://bisq.community/t/3-open-trades-failed-my-btc-are-gone/9238 "2020-04-08T15:28:08Z")
Hi there, I had 3 open trades, I received this morning the SEPA transfer from two of the three sellers, I updated bisq to the 1.3 version, now the trades are in the closed tab, but all of my BTC are gone. Please help. --- ## [Payment method blocked by devs?](https://bisq.community/t/payment-method-blocked-by-devs/9209)
**Author:** [@bisqswee](https://bisq.community/u/bisqswee)\ **Replies:** 2\ **Last updated:** [April 7, 2020, 8:11pm UTC](https://bisq.community/t/payment-method-blocked-by-devs/9209 "2020-04-07T20:11:21Z")
Updated to version v1.2.9 and now faced with “Payment method used in that offer was blocked by the bisq developers” when selecting trades for FasterPayments. Before update there was a message that trades with older vers… --- ## [Payment Sent message failed on two trades](https://bisq.community/t/payment-sent-message-failed-on-two-trades/9210)
**Author:** [@decentralizedArtist](https://bisq.community/u/decentralizedArtist)\ **Replies:** 1\ **Last updated:** [April 7, 2020, 7:46pm UTC](https://bisq.community/t/payment-sent-message-failed-on-two-trades/9210 "2020-04-07T19:46:12Z")
Please tell me what steps I should take? Both my active trades failed at the point where I clicked “Payment Sent”. One trader has acknowledged receipt of Altcoin payment --- ## [Why am I limited as a BTC seller](https://bisq.community/t/why-am-i-limited-as-a-btc-seller/9193)
**Author:** [@gop1](https://bisq.community/u/gop1)\ **Replies:** 3\ **Last updated:** [April 7, 2020, 11:47am UTC](https://bisq.community/t/why-am-i-limited-as-a-btc-seller/9193 "2020-04-07T11:47:59Z")
Recently I added some sepa bank accounts to my Bisq profile. Even if they are new and not signed, why am I not allowed to take most of BTC purchase orders on the orderbook? I am only allowed to accept tiny offers. I can… --- ## [What's going to happen after the REFUND AGENT leaves Bisq?](https://bisq.community/t/whats-going-to-happen-after-the-refund-agent-leaves-bisq/9190)
**Author:** [@peoples](https://bisq.community/u/peoples)\ **Replies:** 1\ **Last updated:** [April 6, 2020, 11:15am UTC](https://bisq.community/t/whats-going-to-happen-after-the-refund-agent-leaves-bisq/9190 "2020-04-06T11:15:15Z")
Hello. Please explain how unresponsive and failed trades will be handled after the refund agent leaves. Thank you. --- ## [External wallet and fees](https://bisq.community/t/external-wallet-and-fees/2813)
**Author:** [@bytespirit](https://bisq.community/u/bytespirit)\ **Replies:** 7\ **Last updated:** [April 5, 2020, 10:33am UTC](https://bisq.community/t/external-wallet-and-fees/2813 "2020-04-05T10:33:07Z")
Hello, new to the Bisq community and liking it a lot so far. Probably gonna stay :slight\_smile: I’ve got some questions: Is there a way to use an external (not Bisq) wallet for the trades? Users might want to trade … --- ## [Zelle banks](https://bisq.community/t/zelle-banks/9185)
**Author:** [@dan](https://bisq.community/u/dan)\ **Replies:** 1\ **Last updated:** [April 4, 2020, 5:35pm UTC](https://bisq.community/t/zelle-banks/9185 "2020-04-04T17:35:27Z")
Hello My bank is included in all Zelle supported banks… But on the bisq platform, my bank is not included…Should I go ahead or not? THanks --- ## [Blank/Black screen after running for a while](https://bisq.community/t/blank-black-screen-after-running-for-a-while/9108)
**Author:** [@nixfu](https://bisq.community/u/nixfu)\ **Replies:** 2\ **Last updated:** [April 4, 2020, 1:18pm UTC](https://bisq.community/t/blank-black-screen-after-running-for-a-while/9108 "2020-04-04T13:18:32Z")
FYI, running the new version 1.2.7 on Windows 10, if I leave bisq running, after a while when I come back, the screen is BLACK. Does not seem to matter what screen it is on, transactions, buy, whatever. It just seems t… --- ## [I cannot connect to TOR through bridges that work](https://bisq.community/t/i-cannot-connect-to-tor-through-bridges-that-work/9179)
**Author:** [@umutozdemir](https://bisq.community/u/umutozdemir)\ **Replies:** 3\ **Last updated:** [April 3, 2020, 3:19pm UTC](https://bisq.community/t/i-cannot-connect-to-tor-through-bridges-that-work/9179 "2020-04-03T15:19:22Z")
I use Linux Mint 19.1. I live in a country where Tor is censored (Turkey). So I use bridges when I want to use Tor. But for some reason, I cannot join to Tor network from bridges that work. I requested many different bri… --- ## [How to start the arbitration process?](https://bisq.community/t/how-to-start-the-arbitration-process/9163)
**Author:** [@pr234](https://bisq.community/u/pr234)\ **Replies:** 12\ **Last updated:** [April 3, 2020, 11:13am UTC](https://bisq.community/t/how-to-start-the-arbitration-process/9163 "2020-04-03T11:13:26Z")
Hi all! I’m new to Bisq. I’ve a trade that went into mediation. The mediator made a payout suggestion on March 23rd. I accepted the suggestion right away, but my trade counterpart is offline (he neither accepted it nor … --- ## [Price Node Incorrect](https://bisq.community/t/price-node-incorrect/9176)
**Author:** [@peoples](https://bisq.community/u/peoples)\ **Replies:** 1\ **Last updated:** [April 1, 2020, 11:38pm UTC](https://bisq.community/t/price-node-incorrect/9176 "2020-04-01T23:38:24Z")
Hello. Price node gztmprecgqjq64zh.onion is stuck at 57 past the hour. (several hours ago) Please check it. Is there a way to exclude that node or force a new one? --- ## [No splash screen and blank window](https://bisq.community/t/no-splash-screen-and-blank-window/9168)
**Author:** [@super-e](https://bisq.community/u/super-e)\ **Replies:** 1\ **Last updated:** [March 31, 2020, 11:58am UTC](https://bisq.community/t/no-splash-screen-and-blank-window/9168 "2020-03-31T11:58:09Z")
In the past few days my Bisq shows a blank (white) window, even after hours it remains like that. I’m running latest 1.2.9 on Windows 10. Nevertheless the UI seems somehow alive, I got the pop-ups about closed mediation… --- ## [Please, an arbitrator is needed earlier for blocked trades due to lost data integrity](https://bisq.community/t/please-an-arbitrator-is-needed-earlier-for-blocked-trades-due-to-lost-data-integrity/9114)
**Author:** [@FlyingAtomPL](https://bisq.community/u/FlyingAtomPL)\ **Replies:** 23\ **Last updated:** [March 28, 2020, 7:38pm UTC](https://bisq.community/t/please-an-arbitrator-is-needed-earlier-for-blocked-trades-due-to-lost-data-integrity/9114 "2020-03-28T19:38:07Z")
Hi,I have got several trades from the time period of 11th-14th March what seems they lost data integrity in my Bisq client. And I cannot confirm anything at them (nor payment of the peers, nor mediation proposals). I was… --- ## [Hiddenservice directory deleted during open trade](https://bisq.community/t/hiddenservice-directory-deleted-during-open-trade/9147)
**Author:** [@9N87xtLvwM](https://bisq.community/u/9N87xtLvwM)\ **Replies:** 3\ **Last updated:** [March 25, 2020, 2:29pm UTC](https://bisq.community/t/hiddenservice-directory-deleted-during-open-trade/9147 "2020-03-25T14:29:50Z")
I have an open trade with locked funds which has exceeded the max trading period time. I have opened a mediation request, however more than 2 days have elapsed and the mediator has not responded. I believe this is occur… --- ## [Btc not confirmed but buyer has sent money](https://bisq.community/t/btc-not-confirmed-but-buyer-has-sent-money/9131)
**Author:** [@p.f](https://bisq.community/u/p.f)\ **Replies:** 2\ **Last updated:** [March 23, 2020, 5:11pm UTC](https://bisq.community/t/btc-not-confirmed-but-buyer-has-sent-money/9131 "2020-03-23T17:11:12Z")
I loaded btc onto bisq to make a transaction, the buyer sent over his payment, however it will not let me release the btc because it is saying the btcs are not confirmed. The btc have been in my bisq account for almost a… --- ## [Problem with transaction discription](https://bisq.community/t/problem-with-transaction-discription/9135)
**Author:** [@statiegeld](https://bisq.community/u/statiegeld)\ **Replies:** 4\ **Last updated:** [March 23, 2020, 3:36pm UTC](https://bisq.community/t/problem-with-transaction-discription/9135 "2020-03-23T15:36:31Z")
I received a transaction on my IBAN for the purchase of btc but next to the correct discription for this transfer it also says: removed. Should I confirm payment receipt and send the coins or not? --- ## [Can't purchase funds](https://bisq.community/t/cant-purchase-funds/9127)
**Author:** [@stylehopper546](https://bisq.community/u/stylehopper546)\ **Replies:** 1\ **Last updated:** [March 21, 2020, 2:36pm UTC](https://bisq.community/t/cant-purchase-funds/9127 "2020-03-21T14:36:19Z")
Hi there, I keep trying to purchase funds but never get further than the rotating “waiting for funds” when trying to accept an offer. Is there something I’m fundamentally not getting? Pls excuse my ignorance! --- ## [Message Address Format incorrect](https://bisq.community/t/message-address-format-incorrect/9120)
**Author:** [@lifecrafting](https://bisq.community/u/lifecrafting)\ **Replies:** 1\ **Last updated:** [March 19, 2020, 3:42pm UTC](https://bisq.community/t/message-address-format-incorrect/9120 "2020-03-19T15:42:45Z")
I attempted to withdraw BTC today to my external Exodus address and received error message saying the address format in incorrect. Since I copied and pasted it, i’m not sure what else i can do. please advise. Howard --- ## [Account trading limitations](https://bisq.community/t/account-trading-limitations/9113)
**Author:** [@whisper](https://bisq.community/u/whisper)\ **Replies:** 5\ **Last updated:** [March 18, 2020, 12:08pm UTC](https://bisq.community/t/account-trading-limitations/9113 "2020-03-18T12:08:39Z")
Hello, I’m sorry to complain but I’ve been using Bisq for almost three years now and I can’t believe what I see when I updated the client. When the first changes to accounts and limitations came a year ago I think, I w… --- ## [Trade went into Arbitration but no response from Arbitrator](https://bisq.community/t/trade-went-into-arbitration-but-no-response-from-arbitrator/9081)
**Author:** [@jakeblackstone](https://bisq.community/u/jakeblackstone)\ **Replies:** 3\ **Last updated:** [March 17, 2020, 12:38pm UTC](https://bisq.community/t/trade-went-into-arbitration-but-no-response-from-arbitrator/9081 "2020-03-17T12:38:58Z")
Hi, my trade with Trade ID 51489 went into Arbitration but no response from the Arbitrator. BTC Buyer disappeared and wont respont or accept the resolution. Please release my BTC. This is my first trade on Bisq and un… --- ## [Recurring locked btc from seller on buy-offers I take](https://bisq.community/t/recurring-locked-btc-from-seller-on-buy-offers-i-take/9059)
**Author:** [@atom](https://bisq.community/u/atom)\ **Replies:** 6\ **Last updated:** [March 15, 2020, 3:10pm UTC](https://bisq.community/t/recurring-locked-btc-from-seller-on-buy-offers-i-take/9059 "2020-03-15T15:10:17Z")
Hi, I have only done 2 trades with Bisq so far ( as Taker for 2 Buy offers ) Bisb v1.2.7 ( Mac OS 10.15.3 Catalina ) and on both occasions, the seller’s Btc was not released even though seller confirmed fiat receipt (zel… [Previous page](https://bisq.community/c/support/18.md?page=25) [Next page](https://bisq.community/c/support/18.md?page=27)