# Support **URL:** https://bisq.community/c/support/18.md?page=27 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 28 --- ## [Failed transactions - could any mediator review them?](https://bisq.community/t/failed-transactions-could-any-mediator-review-them/9104)
**Author:** [@FlyingAtomPL](https://bisq.community/u/FlyingAtomPL)\ **Replies:** 1\ **Last updated:** [March 14, 2020, 9:07am UTC](https://bisq.community/t/failed-transactions-could-any-mediator-review-them/9104 "2020-03-14T09:07:08Z")
Hi, During long-chain-mempool on 12-13 March we got six failed transactions. Could please any mediator to review what is a status for those transactions, as below? Because we are surprised that any of the peers of suc… --- ## [Unconfirmed WIthdrawal](https://bisq.community/t/unconfirmed-withdrawal/9102)
**Author:** [@BTC2](https://bisq.community/u/BTC2)\ **Replies:** 1\ **Last updated:** [March 13, 2020, 8:17pm UTC](https://bisq.community/t/unconfirmed-withdrawal/9102 "2020-03-13T20:17:10Z")
The withdrawal (Tx ID below) remains unconfirmed and its been well over 36 hours. How long until it goes through? If possible, I’d like it back in my BISQ wallet rather than having it sent / confirmed. Please help ht… --- ## [My account didn't get signed!](https://bisq.community/t/my-account-didnt-get-signed/8837)
**Author:** [@Ivan](https://bisq.community/u/Ivan)\ **Replies:** 5\ **Last updated:** [March 12, 2020, 2:06pm UTC](https://bisq.community/t/my-account-didnt-get-signed/8837 "2020-03-12T14:06:59Z")
Hi, I successfully completed a buy-BTC with a signed / limits lifted trade partner 5 days ago, but my trading account didn’t get signed. Is there anything I can do about that? Since the trade was successful, there doesn… --- ## [Synchronizing for 4 days so far](https://bisq.community/t/synchronizing-for-4-days-so-far/9082)
**Author:** [@RudiJan](https://bisq.community/u/RudiJan)\ **Replies:** 2\ **Last updated:** [March 10, 2020, 5:08pm UTC](https://bisq.community/t/synchronizing-for-4-days-so-far/9082 "2020-03-10T17:08:52Z")
I agreed to a buy offer almost two weeks ago. I waited 24 hours for a block chain confirmation…but nothing. I sent a text msg to the seller (no answer) and waited another 24 hours (BISQ moved the timeline up 24 hours for… --- ## [Buyer gone awol](https://bisq.community/t/buyer-gone-awol/9036)
**Author:** [@dead](https://bisq.community/u/dead)\ **Replies:** 5\ **Last updated:** [March 3, 2020, 4:04pm UTC](https://bisq.community/t/buyer-gone-awol/9036 "2020-03-03T16:04:01Z")
i’m selling btc, the buyer paid, but has gone awol, not replying to messages or even receiving them for 7 days now. i opened a support ticket saying the buyer is awol, not replyin, it was solved by admin saying i would … --- ## [Bisq not loading (Ubuntu)](https://bisq.community/t/bisq-not-loading-ubuntu/9062)
**Author:** [@groundtide](https://bisq.community/u/groundtide)\ **Replies:** 2\ **Last updated:** [March 8, 2020, 6:58pm UTC](https://bisq.community/t/bisq-not-loading-ubuntu/9062 "2020-03-08T18:58:03Z")
System: 8core, 8gb RAM Distributor ID: Ubuntu Description: Ubuntu 19.10 Release: 19.10 Codename: eoan The app freezes when starting. Not just the app but the entire system. Tried /opt/Bisq/Bisq. Tried… --- ## [Bisq sync frozen](https://bisq.community/t/bisq-sync-frozen/9041)
**Author:** [@mdarbygr](https://bisq.community/u/mdarbygr)\ **Replies:** 5\ **Last updated:** [March 4, 2020, 4:15pm UTC](https://bisq.community/t/bisq-sync-frozen/9041 "2020-03-04T16:15:04Z")
Upgraded from 1.1.5 to 1.2 Bisq has said its synchronizing DAO and its been stuck on block 601,560 for 3 days Where do I find support on fixing this? --- ## [Locked funds in open trade filed under legacy arbitration](https://bisq.community/t/locked-funds-in-open-trade-filed-under-legacy-arbitration/9039)
**Author:** [@kincadekid](https://bisq.community/u/kincadekid)\ **Replies:** 2\ **Last updated:** [March 3, 2020, 8:24am UTC](https://bisq.community/t/locked-funds-in-open-trade-filed-under-legacy-arbitration/9039 "2020-03-03T08:24:17Z")
I have a trade that I made March 2, 2019 that was put into arbitration and never resolved. I’ve had 0.01 BTC locked since then and I am now finally looking to get this resolved. The trade failed because at the time I was… --- ## [New install not starting up](https://bisq.community/t/new-install-not-starting-up/8963)
**Author:** [@camahama](https://bisq.community/u/camahama)\ **Replies:** 35\ **Last updated:** [February 25, 2020, 8:32pm UTC](https://bisq.community/t/new-install-not-starting-up/8963 "2020-02-25T20:32:18Z")
I recently installed Bisq on a new PC. When I start up the app, i just reach a blank white window and then it stops. I first got a popup asking if the firewall should allow traffic, which I allowed. Closing the window sh… --- ## [Bisq uses speaker on macOS](https://bisq.community/t/bisq-uses-speaker-on-macos/8992)
**Author:** [@xoxoxoxo](https://bisq.community/u/xoxoxoxo)\ **Replies:** 2\ **Last updated:** [February 23, 2020, 3:50pm UTC](https://bisq.community/t/bisq-uses-speaker-on-macos/8992 "2020-02-23T15:50:14Z")
Something strange is happending: Once I start bisq (v 1.2.7 on macOS Catalina) I notice a very quiet noise exiting my speaker. I can only hear it if I turn up the volume all the way and listen carefully. But it is there… --- ## [Err msg failed trade, but trade seems to be ok?](https://bisq.community/t/err-msg-failed-trade-but-trade-seems-to-be-ok/9025)
**Author:** [@bisqUser123](https://bisq.community/u/bisqUser123)\ **Replies:** 2\ **Last updated:** [February 21, 2020, 7:17pm UTC](https://bisq.community/t/err-msg-failed-trade-but-trade-seems-to-be-ok/9025 "2020-02-21T19:17:04Z")
I have an open trade to buy BTC with Postal Money Order, my computer went to sleep in between step 1 and step 2. When I clicked on “Payment Sent” it gave an error (below). However after restarting Bisq I was able to su… --- ## [How to update really old version?](https://bisq.community/t/how-to-update-really-old-version/9012)
**Author:** [@strijdhaftig](https://bisq.community/u/strijdhaftig)\ **Replies:** 3\ **Last updated:** [February 20, 2020, 1:25pm UTC](https://bisq.community/t/how-to-update-really-old-version/9012 "2020-02-20T13:25:01Z")
I’m on a mac running a very old version of Bisq. Version 0.6.2. It was having trouble updating itself, so I had to manually update it, which I did not do. I want to update it now but I read a warning that people with a… --- ## [Does editing account name reset account signing?](https://bisq.community/t/does-editing-account-name-reset-account-signing/9019)
**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\ **Replies:** 3\ **Last updated:** [February 20, 2020, 1:16pm UTC](https://bisq.community/t/does-editing-account-name-reset-account-signing/9019 "2020-02-20T13:16:56Z")
Hi. A peer received my SEPA but didn’t confirm yet, and is telling me that my name on bisq is not the full name from the SEPA he received (I set my name in bisq long ago in abbreviated fashion, with one word missing). … --- ## [Security deposit not receiving BTC \[solved\]](https://bisq.community/t/security-deposit-not-receiving-btc-solved/8987)
**Author:** [@kidaddiction](https://bisq.community/u/kidaddiction)\ **Replies:** 6\ **Last updated:** [February 20, 2020, 9:18am UTC](https://bisq.community/t/security-deposit-not-receiving-btc-solved/8987 "2020-02-20T09:18:24Z")
So i am trying to go through with my first purchase and added the funds to my Bisq wallet. The BTC Core wallet shows the transaction being confirmed, but the BTC security deposit is not showing up in the Bisq Wallet. W… --- ## [Deleting an old account](https://bisq.community/t/deleting-an-old-account/8995)
**Author:** [@krisk1](https://bisq.community/u/krisk1)\ **Replies:** 3\ **Last updated:** [February 19, 2020, 10:37am UTC](https://bisq.community/t/deleting-an-old-account/8995 "2020-02-19T10:37:30Z")
I created a Bisq account but didn’t buy anything a while back, and when I redownloaded Bisq I couldn’t remember my password or where I had written my seed words so I just decided that I would create a new account, but ev… --- ## [Funds locked in months-old trade](https://bisq.community/t/funds-locked-in-months-old-trade/8985)
**Author:** [@krisk](https://bisq.community/u/krisk)\ **Replies:** 2\ **Last updated:** [February 14, 2020, 12:20am UTC](https://bisq.community/t/funds-locked-in-months-old-trade/8985 "2020-02-14T00:20:58Z")
I started a trade quite a long time ago (Sept 2019), and the buyer never carried out the trade. I started a dispute on Oct 8, 2019, but the arbitrator never replied. I’ve been waiting since then. How do I get my funds b… --- ## [Having trouble with "faster payments"](https://bisq.community/t/having-trouble-with-faster-payments/8983)
**Author:** [@Joseph](https://bisq.community/u/Joseph)\ **Replies:** 1\ **Last updated:** [February 13, 2020, 11:39pm UTC](https://bisq.community/t/having-trouble-with-faster-payments/8983 "2020-02-13T23:39:22Z")
So I’ve entered a trade buying BTC and I’ve only been sent the sort code and account number of the person I’m trading with. But all my banking apps also ask for a first and second name for the payment to be sent. Has any… --- ## [Trade pwdmtklt - Arbitrator not responding](https://bisq.community/t/trade-pwdmtklt-arbitrator-not-responding/8968)
**Author:** [@microbe](https://bisq.community/u/microbe)\ **Replies:** 3\ **Last updated:** [February 12, 2020, 5:04pm UTC](https://bisq.community/t/trade-pwdmtklt-arbitrator-not-responding/8968 "2020-02-12T17:04:46Z")
Arbitrator xnjz5nq5gifju4zb.onion:9999 is not responding to Trade pwdmtklt --- ## [Mediation that was never closed](https://bisq.community/t/mediation-that-was-never-closed/8967)
**Author:** [@microbe](https://bisq.community/u/microbe)\ **Replies:** 1\ **Last updated:** [February 12, 2020, 4:10pm UTC](https://bisq.community/t/mediation-that-was-never-closed/8967 "2020-02-12T16:10:50Z")
I have one mediation that was already solve but was never closed! I opened that mediation because I did the transfer with a different account but the other peer just finished the transfer and I receive my bitcoin, but t… --- ## [Failed to decode RSA key](https://bisq.community/t/failed-to-decode-rsa-key/8961)
**Author:** [@HodlOnToYourButts](https://bisq.community/u/HodlOnToYourButts)\ **Replies:** 2\ **Last updated:** [February 11, 2020, 7:32pm UTC](https://bisq.community/t/failed-to-decode-rsa-key/8961 "2020-02-11T19:32:25Z")
When I close Bisq and attempt to restart it I’m presented with the following: ! Warning Connecting to the Bisq network failed (reported error: Error reply: Failed to decode RSA key) A good Samaritan on the IRC channel… --- ## [.02 BTC not showing up in Bisq wallet](https://bisq.community/t/02-btc-not-showing-up-in-bisq-wallet/8953)
**Author:** [@Maddadata](https://bisq.community/u/Maddadata)\ **Replies:** 2\ **Last updated:** [February 9, 2020, 3:03pm UTC](https://bisq.community/t/02-btc-not-showing-up-in-bisq-wallet/8953 "2020-02-09T15:03:28Z")
I sent .02 BTC to my bisq wallet to fund trades. It is confirmed but bisq still shows my BTC balance as zero. 1Ly2JNuT3bUWLMmxvCBnac7Cndbd2NHEDS Using Bisq v 1.2.5 --- ## [Send funds problem](https://bisq.community/t/send-funds-problem/8930)
**Author:** [@Wpcruq](https://bisq.community/u/Wpcruq)\ **Replies:** 11\ **Last updated:** [February 5, 2020, 6:31pm UTC](https://bisq.community/t/send-funds-problem/8930 "2020-02-05T18:31:06Z")
Getting error: You don’t have sufficient funds from the selected address. Consider to select multiple address in the table or change the fee toggle to include the miner fee. Error message: The fee for that transaction … --- ## [Support message issue](https://bisq.community/t/support-message-issue/8940)
**Author:** [@HPTower](https://bisq.community/u/HPTower)\ **Replies:** 3\ **Last updated:** [February 5, 2020, 3:50pm UTC](https://bisq.community/t/support-message-issue/8940 "2020-02-05T15:50:02Z")
Seller does not release BTC nor does he not reply to chat. I started support ticket on Bisq and sent message to support but message just spins in circle after hitting send saying sending message but it doesn’t look like … --- ## [Sending BTC to another wallet](https://bisq.community/t/sending-btc-to-another-wallet/8942)
**Author:** [@Marko203](https://bisq.community/u/Marko203)\ **Replies:** 1\ **Last updated:** [February 4, 2020, 6:03pm UTC](https://bisq.community/t/sending-btc-to-another-wallet/8942 "2020-02-04T18:03:13Z")
I’ve just downloaded BISQ on my PC and I’m planning to buy some BTC soon. I’d like to know if it’s possible to send my funds to another wallet after the transaction, using the BTC address of that wallet. Thanks --- ## [Sell error message](https://bisq.community/t/sell-error-message/8929)
**Author:** [@gnuman99](https://bisq.community/u/gnuman99)\ **Replies:** 2\ **Last updated:** [February 3, 2020, 9:47pm UTC](https://bisq.community/t/sell-error-message/8929 "2020-02-03T21:47:27Z")
I am new to this platform. Please be patient with me. I am unable to get the chat to work yet. I have been unable to start a dispute or contact the buyer in any way. I accepted an offer and sent btc to 1AHp3RwBaKBNwtu2… --- ## [Account Verification and age issues](https://bisq.community/t/account-verification-and-age-issues/8939)
**Author:** [@TheBigCohooNah](https://bisq.community/u/TheBigCohooNah)\ **Replies:** 2\ **Last updated:** [February 3, 2020, 8:43pm UTC](https://bisq.community/t/account-verification-and-age-issues/8939 "2020-02-03T20:43:45Z")
Hello, I have having issues getting my trade limit raised. My account is much older than 2 months and have I completed several trades but my account still shows as unverified. Please see the image below for more informa… --- ## [Trades stuck in mediation and legacy arbitration](https://bisq.community/t/trades-stuck-in-mediation-and-legacy-arbitration/8933)
**Author:** [@Hologram](https://bisq.community/u/Hologram)\ **Replies:** 2\ **Last updated:** [January 31, 2020, 4:41pm UTC](https://bisq.community/t/trades-stuck-in-mediation-and-legacy-arbitration/8933 "2020-01-31T16:41:50Z")
I have several trades stuck, one in mediation 22 august 2019. In legacy arbitration field there is 1 trade from 16 april 2019 stuck, 1 trade from 21 august 2019 stuck, and lastly 4 trades from 22 august 2019 that are st… --- ## [Btc sell for money order error](https://bisq.community/t/btc-sell-for-money-order-error/8931)
**Author:** [@gnuman99](https://bisq.community/u/gnuman99)\ **Replies:** 1\ **Last updated:** [January 31, 2020, 11:02am UTC](https://bisq.community/t/btc-sell-for-money-order-error/8931 "2020-01-31T11:02:21Z")
When I sent the btc to the escrow account, the funds sent, but I got an error and the application quit. I was unable to confirm. There is no trade open in the portfolio, no way to chat or contact the buyer. Cannot open … --- ## [Connecting to the Bisq network failed (LINUX TAILS)](https://bisq.community/t/connecting-to-the-bisq-network-failed-linux-tails/8762)
**Author:** [@marcole19](https://bisq.community/u/marcole19)\ **Replies:** 2\ **Last updated:** [January 28, 2020, 1:32pm UTC](https://bisq.community/t/connecting-to-the-bisq-network-failed-linux-tails/8762 "2020-01-28T13:32:47Z")
Hi, I install at Linux Tails (Debian) the package “Bisq-64bit-1.2.3.deb” successfully. But when i start the app show me a window with the below error: “Connecting to the Bisq network failed (reported error: java .io.IO… --- ## [Transaction Rejected by network dust 64](https://bisq.community/t/transaction-rejected-by-network-dust-64/8922)
**Author:** [@mr\_wizardguy](https://bisq.community/u/mr_wizardguy)\ **Replies:** 1\ **Last updated:** [January 22, 2020, 3:36pm UTC](https://bisq.community/t/transaction-rejected-by-network-dust-64/8922 "2020-01-22T15:36:11Z")
I’m trying to send BTC from my wallet, but I keep getting rejected by the network for being under the dust limit. I’m sending 0.015 to another wallet of mine which I thought was above the dust limit. I’ve already delet… [Previous page](https://bisq.community/c/support/18.md?page=26) [Next page](https://bisq.community/c/support/18.md?page=28)