# Support **URL:** https://bisq.community/c/support/18.md?page=28 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 29 --- ## [BTC sell stalled - how can cancel trade and unlock my BTD](https://bisq.community/t/btc-sell-stalled-how-can-cancel-trade-and-unlock-my-btd/8890)
**Author:** [@henry\_young](https://bisq.community/u/henry_young)\ **Replies:** 4\ **Last updated:** [January 21, 2020, 12:15pm UTC](https://bisq.community/t/btc-sell-stalled-how-can-cancel-trade-and-unlock-my-btd/8890 "2020-01-21T12:15:47Z")
I made a BTC sale a couple of days ago, locked my BTC promptly, but the buyer never send the fiat, never responded to chat asking if he/she was planning to settle the trade. my BTC is now locked. How do I recover it ? I … --- ## [Opening a default wallet app has failed](https://bisq.community/t/opening-a-default-wallet-app-has-failed/8917)
**Author:** [@bisq1](https://bisq.community/u/bisq1)\ **Replies:** 1\ **Last updated:** [January 21, 2020, 11:43am UTC](https://bisq.community/t/opening-a-default-wallet-app-has-failed/8917 "2020-01-21T11:43:42Z")
I have sent btc from another wallet to fund the wallet in bisq. A popup says “opening a default wallet app has failed. Perhaps you dont have one installed.” There is one installed, and I can see the scan code. My walle… --- ## [\[SOLVED\] I can't receive notification today](https://bisq.community/t/solved-i-cant-receive-notification-today/8386)
**Author:** [@tatata](https://bisq.community/u/tatata)\ **Replies:** 7\ **Last updated:** [January 19, 2020, 8:31pm UTC](https://bisq.community/t/solved-i-cant-receive-notification-today/8386 "2020-01-19T20:31:28Z")
I can’t receive notification today. So I tried to re-pair bisq with my bisq mobile application. But this doesn’t work too. Below is the log I received when I tried to pair. 9月-12 23:22:30.968 \[JavaFX Application Thre… --- ## [Fonts too tiny for 4K monitor - not usable](https://bisq.community/t/fonts-too-tiny-for-4k-monitor-not-usable/8861)
**Author:** [@CSharpner](https://bisq.community/u/CSharpner)\ **Replies:** 1\ **Last updated:** [January 18, 2020, 9:04pm UTC](https://bisq.community/t/fonts-too-tiny-for-4k-monitor-not-usable/8861 "2020-01-18T21:04:25Z")
I have a 4K monitor (3840x2160) at 29 inches. The Bisq app’s fonts are WAAAAAAAAAAY too small. Attached is a screen shot of the Bisq app on the left and a similar UI with a usable font size on the right (Coinbase Pro t… --- ## [Trouble connecting to tor network](https://bisq.community/t/trouble-connecting-to-tor-network/8896)
**Author:** [@Vulstagg](https://bisq.community/u/Vulstagg)\ **Replies:** 2\ **Last updated:** [January 15, 2020, 8:42pm UTC](https://bisq.community/t/trouble-connecting-to-tor-network/8896 "2020-01-15T20:42:46Z")
I have been trying since yesterday with no avail. it’s my first time trying to use bisq. I keep getting stuck in the connecting to bitcoin network (1/4 connecting to tor network). Things I have tried to do: Change net… --- ## [Problem connecting to network](https://bisq.community/t/problem-connecting-to-network/8892)
**Author:** [@Nocoiner](https://bisq.community/u/Nocoiner)\ **Replies:** 2\ **Last updated:** [January 13, 2020, 6:44pm UTC](https://bisq.community/t/problem-connecting-to-network/8892 "2020-01-13T18:44:16Z")
Hello there, when starting Bisq on my Windows10 laptop, I get the following info screen: Next i can open Tor settings and delete outdated files and use bridges. Both does not help. I use Tor browser on the laptop an… --- ## [Bitcoin atm to bisq](https://bisq.community/t/bitcoin-atm-to-bisq/8880)
**Author:** [@Elonnut](https://bisq.community/u/Elonnut)\ **Replies:** 2\ **Last updated:** [January 13, 2020, 5:46pm UTC](https://bisq.community/t/bitcoin-atm-to-bisq/8880 "2020-01-13T17:46:09Z")
So I tried loading bitcoin to my bisq wallet from an atm and it still hasn’t appeared and I’m not sure what to do --- ## [Bug or mistake?](https://bisq.community/t/bug-or-mistake/8864)
**Author:** [@tyger](https://bisq.community/u/tyger)\ **Replies:** 6\ **Last updated:** [January 11, 2020, 9:47am UTC](https://bisq.community/t/bug-or-mistake/8864 "2020-01-11T09:47:14Z")
Hi all, I recently did 2 totally different trades with V1.2.4 and noticed that if you do fiat÷crypto i get 6.666,666666666667 for both trades while Bisq says the price is at 6656 and the other is 6605. Am i missing som… --- ## [Lost bitcoin](https://bisq.community/t/lost-bitcoin/8882)
**Author:** [@anon](https://bisq.community/u/anon)\ **Replies:** 2\ **Last updated:** [January 11, 2020, 8:39am UTC](https://bisq.community/t/lost-bitcoin/8882 "2020-01-11T08:39:27Z")
I run BISQ from USB linux. Everything I do on the system will reset once the computer shuts down. I had about three BUY transactions on BISQ totaling to about 0.1 BTC - but then my system crashed and the OS reset. I ne… --- ## [Cancel transaction ASAP - HELP](https://bisq.community/t/cancel-transaction-asap-help/8854)
**Author:** [@brieneotarth76](https://bisq.community/u/brieneotarth76)\ **Replies:** 2\ **Last updated:** [January 5, 2020, 10:54pm UTC](https://bisq.community/t/cancel-transaction-asap-help/8854 "2020-01-05T22:54:07Z")
I sent my funds to an address generated by Helix Lite before realizing it was a scam. No confirmations yet, can someone let me know how I can cancel this asap?! Tips and tricks perhaps? --- ## [Newbie question: who picks my offer?](https://bisq.community/t/newbie-question-who-picks-my-offer/8851)
**Author:** [@tman01](https://bisq.community/u/tman01)\ **Replies:** 1\ **Last updated:** [December 30, 2019, 11:03am UTC](https://bisq.community/t/newbie-question-who-picks-my-offer/8851 "2019-12-30T11:03:26Z")
I have created an offer to buy .001 bitcoin to get started. When/how do I find if someone takes my offer? --- ## [Issues and unable to connect?](https://bisq.community/t/issues-and-unable-to-connect/8840)
**Author:** [@takagari](https://bisq.community/u/takagari)\ **Replies:** 2\ **Last updated:** [December 29, 2019, 1:14am UTC](https://bisq.community/t/issues-and-unable-to-connect/8840 "2019-12-29T01:14:17Z")
So after issues with the platform which pointed me to delete the sfv files etc. now it refuses to connect? Is anyone else having big issues? been using for over a year with no problems :frowning: --- ## [Back from hiatus](https://bisq.community/t/back-from-hiatus/8808)
**Author:** [@rooster](https://bisq.community/u/rooster)\ **Replies:** 2\ **Last updated:** [December 22, 2019, 6:08am UTC](https://bisq.community/t/back-from-hiatus/8808 "2019-12-22T06:08:25Z")
Hello, I’m back from a hiatus and would like to use bisq again. I know that keeping my old bisq reputation will be helpful because I don’t have to start from scratch. I’m not concerned about any old btc addresses thou… --- ## [BTC stuck in escrow / arbitrator unresponsive](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669)
**Author:** [@Darr](https://bisq.community/u/Darr)\ **Replies:** 30\ **Last updated:** [December 18, 2019, 6:23pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669 "2019-12-18T18:23:11Z")
Hi, I have a disputed sell transaction for which the payment was not received and now the funds have been stuck in escrow for over a year. The arbitrator is unreponsive. Who can release my BTC funds? Thanks. --- ## [Chargeback](https://bisq.community/t/chargeback/8824)
**Author:** [@purpurato](https://bisq.community/u/purpurato)\ **Replies:** 3\ **Last updated:** [December 18, 2019, 2:30am UTC](https://bisq.community/t/chargeback/8824 "2019-12-18T02:30:06Z")
I have a problem with one of my trades where the transaction was canceled and chargeback. I believe there is a problem with my account and I would like to contact the trader to ask him or refund. Can anyone tell me how t… --- ## [Major Bug Bisq V1.2.4](https://bisq.community/t/major-bug-bisq-v1-2-4/8819)
**Author:** [@hop](https://bisq.community/u/hop)\ **Replies:** 3\ **Last updated:** [December 11, 2019, 6:40pm UTC](https://bisq.community/t/major-bug-bisq-v1-2-4/8819 "2019-12-11T18:40:32Z")
With respect to trade 0BHgBN This trade had previously become stuck waiting for blockchain confirmation. The mediator suspected the problem was due to the fee being too low. The support ticket was closed and a refund is… --- ## [Xyrdi: Requesting peer or mediator attention](https://bisq.community/t/xyrdi-requesting-peer-or-mediator-attention/8814)
**Author:** [@bisqalito](https://bisq.community/u/bisqalito)\ **Replies:** 1\ **Last updated:** [December 9, 2019, 2:00pm UTC](https://bisq.community/t/xyrdi-requesting-peer-or-mediator-attention/8814 "2019-12-09T14:00:13Z")
It came to my attention today that the peer for this trade appears to have sent fiat funds twice by accident. I’d like to return the extra fiat, and thought about starting a new trade with this peer and use the chat func… --- ## [Need help from arbitrator for trade 230238](https://bisq.community/t/need-help-from-arbitrator-for-trade-230238/8793)
**Author:** [@brnd](https://bisq.community/u/brnd)\ **Replies:** 4\ **Last updated:** [December 7, 2019, 1:26pm UTC](https://bisq.community/t/need-help-from-arbitrator-for-trade-230238/8793 "2019-12-07T13:26:55Z")
Need help for trade 230238. Trade went into arbitration due to my trading peer not being able to receive the proposal from mediator. The arbitrator told me he can help after a few days on Nov 27. After a couple of days, … --- ## [Unable to withdraw funds to external wallet](https://bisq.community/t/unable-to-withdraw-funds-to-external-wallet/8804)
**Author:** [@samding](https://bisq.community/u/samding)\ **Replies:** 1\ **Last updated:** [December 6, 2019, 2:44pm UTC](https://bisq.community/t/unable-to-withdraw-funds-to-external-wallet/8804 "2019-12-06T14:44:37Z")
--- ## [Alipay (China)](https://bisq.community/t/alipay-china/8771)
**Author:** [@magnetar](https://bisq.community/u/magnetar)\ **Replies:** 3\ **Last updated:** [December 5, 2019, 6:45am UTC](https://bisq.community/t/alipay-china/8771 "2019-12-05T06:45:11Z")
Hello, Has anyone traded on Bisq via Alipay? I have done this many times on LocalBitcoins and today one of my offers to buy was taken on Bisq. As with the vast majority of Alipay transactions, the payer is shown the p… --- ## [Failed Trade - BTC Locked](https://bisq.community/t/failed-trade-btc-locked/8734)
**Author:** [@QuidProQuoBro](https://bisq.community/u/QuidProQuoBro)\ **Replies:** 2\ **Last updated:** [December 4, 2019, 8:32pm UTC](https://bisq.community/t/failed-trade-btc-locked/8734 "2019-12-04T20:32:37Z")
I was the buyer for a trade that ended up getting “stuck” where the deposit transactions were not taking place. I ended up getting mediation/support involved and the trade was proposed to be canceled. I then had the opti… --- ## [Available Balance](https://bisq.community/t/available-balance/8795)
**Author:** [@andy2020](https://bisq.community/u/andy2020)\ **Replies:** 0\ **Last updated:** [December 4, 2019, 2:52pm UTC](https://bisq.community/t/available-balance/8795 "2019-12-04T14:52:28Z")
Hi Guys. Total noob sorry. Just learning and I have in Available Balance some BTC which i think was from a sale I had listed wrong and then cancelled before anything happened. I’m wondering how do i transfer this back t… --- ## [Bitcoins altcoin account](https://bisq.community/t/bitcoins-altcoin-account/6966)
**Author:** [@genehckman](https://bisq.community/u/genehckman)\ **Replies:** 9\ **Last updated:** [December 1, 2019, 7:17am UTC](https://bisq.community/t/bitcoins-altcoin-account/6966 "2019-12-01T07:17:30Z")
Hi everyone, I’m new to Bisq. I do not understand how to create an altcoin account in bitcoins? I have to use bitcoins to take a buy offer. Thanks. --- ## [Completely new to Bitcoin in general, and I'd appreciate help](https://bisq.community/t/completely-new-to-bitcoin-in-general-and-id-appreciate-help/8773)
**Author:** [@Saowo](https://bisq.community/u/Saowo)\ **Replies:** 4\ **Last updated:** [November 27, 2019, 11:34pm UTC](https://bisq.community/t/completely-new-to-bitcoin-in-general-and-id-appreciate-help/8773 "2019-11-27T23:34:10Z")
Okay so, I’ve decided bisq is just the best fit in general. It’s mainly instinctual, for some reason. I’ve never really exchanged these currencies before. You’re able to send currency from one machine to another, and… --- ## [Bisq cannot connect to Bitcoin Node on Version 0.19](https://bisq.community/t/bisq-cannot-connect-to-bitcoin-node-on-version-0-19/8763)
**Author:** [@esackbauer](https://bisq.community/u/esackbauer)\ **Replies:** 4\ **Last updated:** [November 27, 2019, 12:32am UTC](https://bisq.community/t/bisq-cannot-connect-to-bitcoin-node-on-version-0-19/8763 "2019-11-27T00:32:32Z")
Since I upgraded my bitcoin node to version 0.19.0.1, Bisq does not connect to the node anymore: Nov.-25 11:04:17.813 \[PeerGroup Thread\] INFO o.b.c.PeerGroup: Attempting connection to \[10.x.y.z\]:8333 (0 connected, … --- ## [Tor connection through proxy](https://bisq.community/t/tor-connection-through-proxy/8751)
**Author:** [@Jordan](https://bisq.community/u/Jordan)\ **Replies:** 1\ **Last updated:** [November 26, 2019, 9:16am UTC](https://bisq.community/t/tor-connection-through-proxy/8751 "2019-11-26T09:16:45Z")
Good day, I have a proxy server at my office. I have configured my tor browser to go through the proxy but I am not finding the configuration page in Bisq to enter the same configuration details, so I am not able to con… --- ## [Bitcoin network error java.lang.NullPointerException](https://bisq.community/t/bitcoin-network-error-java-lang-nullpointerexception/8753)
**Author:** [@mezmereyes](https://bisq.community/u/mezmereyes)\ **Replies:** 1\ **Last updated:** [November 26, 2019, 9:10am UTC](https://bisq.community/t/bitcoin-network-error-java-lang-nullpointerexception/8753 "2019-11-26T09:10:18Z")
After experiencing a BSOD on W10, while Bisq was open, I can’t seem to connect to the Bitcoin network anymore, it will connect to Bisq network, but for Bitcoin I get this error java.lang.NullPointerException I tried to … --- ## [How to recover bisq account with seed](https://bisq.community/t/how-to-recover-bisq-account-with-seed/8769)
**Author:** [@wildernessfarming](https://bisq.community/u/wildernessfarming)\ **Replies:** 1\ **Last updated:** [November 26, 2019, 9:01am UTC](https://bisq.community/t/how-to-recover-bisq-account-with-seed/8769 "2019-11-26T09:01:08Z")
I have an account seed and ive never needed to recover until now. Ive looked all over the program and in faq and documentation and youtube videos. I cannot find where to enter the seed phrase. Which tab do i open or ?… --- ## [How to unlock?](https://bisq.community/t/how-to-unlock/8550)
**Author:** [@Zanetti74](https://bisq.community/u/Zanetti74)\ **Replies:** 29\ **Last updated:** [November 25, 2019, 1:07pm UTC](https://bisq.community/t/how-to-unlock/8550 "2019-11-25T13:07:18Z")
Ok, so how do I get over this situation? --- ## [The mediator is not responding](https://bisq.community/t/the-mediator-is-not-responding/8686)
**Author:** [@l33t831](https://bisq.community/u/l33t831)\ **Replies:** 5\ **Last updated:** [November 19, 2019, 9:19pm UTC](https://bisq.community/t/the-mediator-is-not-responding/8686 "2019-11-19T21:19:05Z")
We have an unresponding mediator on our dispute with a trade partner. It was a revolut based transaction (me seller) where I was not online in the next 24h (I was not aware it was so short time) and now I can’t confirm … [Previous page](https://bisq.community/c/support/18.md?page=27) [Next page](https://bisq.community/c/support/18.md?page=29)