# Support **URL:** https://bisq.community/c/support/18.md?page=29 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 30 --- ## [Paying fees for timeout errors](https://bisq.community/t/paying-fees-for-timeout-errors/8510)
**Author:** [@Neutrino](https://bisq.community/u/Neutrino)\ **Replies:** 3\ **Last updated:** [October 17, 2019, 4:18pm UTC](https://bisq.community/t/paying-fees-for-timeout-errors/8510 "2019-10-17T16:18:59Z")
Hi everyone, While using Bisq for the first time and trying to create a ‘new offer to sell BTC for EUR’ I got a timeout error that basically rounded down my available BTC balance to three decimal places. I’m talking ab… --- ## [How do I add a Bitcoin wallet?](https://bisq.community/t/how-do-i-add-a-bitcoin-wallet/2079)
**Author:** [@edison](https://bisq.community/u/edison)\ **Replies:** 4\ **Last updated:** [November 18, 2019, 5:59pm UTC](https://bisq.community/t/how-do-i-add-a-bitcoin-wallet/2079 "2019-11-18T17:59:06Z")
I know that Bitsqare greatly dislikes new users. How do I add my own wallet? I see in tutorials its got "Cryptocurrency Accounts" button which is conspicuously absent on my app, no doubt because I am a NEW user. H… --- ## [Receiving funds no addresses](https://bisq.community/t/receiving-funds-no-addresses/8738)
**Author:** [@SHSS99](https://bisq.community/u/SHSS99)\ **Replies:** 2\ **Last updated:** [November 17, 2019, 7:40am UTC](https://bisq.community/t/receiving-funds-no-addresses/8738 "2019-11-17T07:40:46Z")
I want to send some funds to my wallet but when I click receive funds there is no address to send them to. I’ve tryed creating a new address but bisq comes up with a warning message saying “please select an unused addres… --- ## [Sending funds](https://bisq.community/t/sending-funds/8728)
**Author:** [@Wpcruq](https://bisq.community/u/Wpcruq)\ **Replies:** 1\ **Last updated:** [November 16, 2019, 8:31pm UTC](https://bisq.community/t/sending-funds/8728 "2019-11-16T20:31:36Z")
Trying to send funds from bisq wallet . Getting a warning the address is not correct and check the address format. I don’t understand what’s the problem with my receive address? --- ## [Bisq software no longer communicating](https://bisq.community/t/bisq-software-no-longer-communicating/8716)
**Author:** [@bisqprob](https://bisq.community/u/bisqprob)\ **Replies:** 1\ **Last updated:** [November 13, 2019, 9:07pm UTC](https://bisq.community/t/bisq-software-no-longer-communicating/8716 "2019-11-13T21:07:17Z")
I have sold bitcoin to 3 different users of which one I have recieved fiat but there is no button to confirm that I have recieved the fiat, it simply says “wait until payment has started”. I have 2 additional trades whe… --- ## [Asking for help, my payout vin bisq does not work](https://bisq.community/t/asking-for-help-my-payout-vin-bisq-does-not-work/8720)
**Author:** [@Robert](https://bisq.community/u/Robert)\ **Replies:** 0\ **Last updated:** [November 13, 2019, 8:50pm UTC](https://bisq.community/t/asking-for-help-my-payout-vin-bisq-does-not-work/8720 "2019-11-13T20:50:57Z")
when logging in bisq already comes the following error message …! In the transaction overview, the payout has no peer confirmation. Can you please help me what I can do in this case? greeting robert --- ## [I can't open a support ticket](https://bisq.community/t/i-cant-open-a-support-ticket/8712)
**Author:** [@jullianjuci](https://bisq.community/u/jullianjuci)\ **Replies:** 0\ **Last updated:** [November 13, 2019, 2:48am UTC](https://bisq.community/t/i-cant-open-a-support-ticket/8712 "2019-11-13T02:48:47Z")
I can’t open a support ticket and the trade has exceeded the limy by over 24 hours now. The seller is saying that I haven’t started the payment, but I did so right after sending the payment. --- ## [Auszahlung wird nicht bestätigt](https://bisq.community/t/auszahlung-wird-nicht-bestatigt/8707)
**Author:** [@Robert](https://bisq.community/u/Robert)\ **Replies:** 0\ **Last updated:** [November 12, 2019, 6:01pm UTC](https://bisq.community/t/auszahlung-wird-nicht-bestatigt/8707 "2019-11-12T18:01:26Z")
Heute wollte ich meine gekauften BTC auf mein Wallet transferieren, wobei ich keine peer Bestätigung bekomme!? Es kommt bei jedem öffnen von bisq eine Fehlermeldung. Seit dem steht unten in der Leiste: Bitcoin-Netzwer… --- ## [\[New v1.2.1\] "Bank Account Signed by an arbitrator" - Can arbitrators see our account info?](https://bisq.community/t/new-v1-2-1-bank-account-signed-by-an-arbitrator-can-arbitrators-see-our-account-info/8622)
**Author:** [@kruisof](https://bisq.community/u/kruisof)\ **Replies:** 16\ **Last updated:** [November 11, 2019, 2:36pm UTC](https://bisq.community/t/new-v1-2-1-bank-account-signed-by-an-arbitrator-can-arbitrators-see-our-account-info/8622 "2019-11-11T14:36:30Z")
The new version 1.2.1, Existing accounts require signing by an arbitrator, which happens automatically after first run. This prompts the question, can arbitrators see the bank account info of the user if they have signe… --- ## [Buyer disappeared, when can I have my deposit back?](https://bisq.community/t/buyer-disappeared-when-can-i-have-my-deposit-back/8704)
**Author:** [@hdante](https://bisq.community/u/hdante)\ **Replies:** 3\ **Last updated:** [November 12, 2019, 3:09am UTC](https://bisq.community/t/buyer-disappeared-when-can-i-have-my-deposit-back/8704 "2019-11-12T03:09:38Z")
Hello, I have a question about the new trading protocol for the case when the buyer stops responding. Since the new multisig transaction requires 2-2 confirmation and the buyer is gone, is it possible for me to trigger t… --- ## [How to get in touch with mediator re6iu6hfv5aoiuep.onion:9999?](https://bisq.community/t/how-to-get-in-touch-with-mediator-re6iu6hfv5aoiuep-onion-9999/8687)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 1\ **Last updated:** [November 11, 2019, 8:56am UTC](https://bisq.community/t/how-to-get-in-touch-with-mediator-re6iu6hfv5aoiuep-onion-9999/8687 "2019-11-11T08:56:09Z")
Need to get in touch with re6iu6hfv5aoiuep.onion:9999 --- ## [Trade Pushed to failed. Buyer lost Security Deposit please help](https://bisq.community/t/trade-pushed-to-failed-buyer-lost-security-deposit-please-help/8699)
**Author:** [@bisqtrader12](https://bisq.community/u/bisqtrader12)\ **Replies:** 1\ **Last updated:** [November 11, 2019, 4:20am UTC](https://bisq.community/t/trade-pushed-to-failed-buyer-lost-security-deposit-please-help/8699 "2019-11-11T04:20:21Z")
The buyer funded security deposit with outside wallet. Something happen to our trade it got pushed to failed trade real quick. I only lost my maker fee which is .10 cents no big deal but buyer lost his security deposit … --- ## [Nightmare Day on Bisq 7 failed trades. No option for support!](https://bisq.community/t/nightmare-day-on-bisq-7-failed-trades-no-option-for-support/8697)
**Author:** [@bisqtrader12](https://bisq.community/u/bisqtrader12)\ **Replies:** 5\ **Last updated:** [November 11, 2019, 3:12am UTC](https://bisq.community/t/nightmare-day-on-bisq-7-failed-trades-no-option-for-support/8697 "2019-11-11T03:12:57Z")
I had a terrible day on bisq today with 7 trades failing with deposit transaction never showing up. Bisq auto pushed a couple trades to failed section with neither taker or me getting our security deposits back. What hap… --- ## [\[FIXED in 1.2.1\] Account signing doesn't seem to have taken place or been fair](https://bisq.community/t/fixed-in-1-2-1-account-signing-doesnt-seem-to-have-taken-place-or-been-fair/8613)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 6\ **Last updated:** [November 10, 2019, 6:50pm UTC](https://bisq.community/t/fixed-in-1-2-1-account-signing-doesnt-seem-to-have-taken-place-or-been-fair/8613 "2019-11-10T18:50:39Z")
Alright, I read the new docs and did a quick check which one of the current trading peers got their accounts signed. Turns out, nobody. I checked all the offers for all the fiat payment methods, for both BUY and SELL s… --- ## [TX stuck on Blockchain?](https://bisq.community/t/tx-stuck-on-blockchain/8683)
**Author:** [@takagari](https://bisq.community/u/takagari)\ **Replies:** 1\ **Last updated:** [November 9, 2019, 2:19am UTC](https://bisq.community/t/tx-stuck-on-blockchain/8683 "2019-11-09T02:19:59Z")
Right after updating to 1.2.3 I made a sale, it’s been stuck on waiting for the chain for hours now. I had this happen once before many months ago. I’ve checked the wallet I sent it from to bisq, it moved 20 confirmati… --- ## [National Currency Accounts all gone](https://bisq.community/t/national-currency-accounts-all-gone/8682)
**Author:** [@Tommy254](https://bisq.community/u/Tommy254)\ **Replies:** 0\ **Last updated:** [November 8, 2019, 2:01pm UTC](https://bisq.community/t/national-currency-accounts-all-gone/8682 "2019-11-08T14:01:18Z")
Hello, been a Bisq ‘member’ for over 700 days, done lots of trades (based in the UK) and have recently upgraded to v1.2.3. After the upgrade all my National Currency Accounts and Altcoin accounts have been wiped. Is th… --- ## [Migrating to a new data directory nullifies account signatures](https://bisq.community/t/migrating-to-a-new-data-directory-nullifies-account-signatures/8671)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 1\ **Last updated:** [November 7, 2019, 9:54am UTC](https://bisq.community/t/migrating-to-a-new-data-directory-nullifies-account-signatures/8671 "2019-11-07T09:54:22Z")
Hi. I migrated to a new data directory, and it seems that all of my accounts have lost their signatures. Is this intentional? --- ## [Pagesigner not working: What to do at the next dispute?](https://bisq.community/t/pagesigner-not-working-what-to-do-at-the-next-dispute/8426)
**Author:** [@WToe](https://bisq.community/u/WToe)\ **Replies:** 9\ **Last updated:** [November 5, 2019, 3:04pm UTC](https://bisq.community/t/pagesigner-not-working-what-to-do-at-the-next-dispute/8426 "2019-11-05T15:04:17Z")
Hi, For one of my last trades, arbitration was needed. The arbitrator asked me to make a print screen using pagesigner. However, pagesigner did not work and with several tries I probably had all the errors that pagesig… --- ## [Mediation disputes](https://bisq.community/t/mediation-disputes/8650)
**Author:** [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Replies:** 11\ **Last updated:** [November 5, 2019, 12:24am UTC](https://bisq.community/t/mediation-disputes/8650 "2019-11-05T00:24:00Z")
Hi, if you have mediation disputes with this onion address lxtakb2itavzv5w7.onion:9999 please be patient because there is a technical difficulty and he can’t answer the messages right now. we are working on it. --- ## [Stuck trade from Aug 16](https://bisq.community/t/stuck-trade-from-aug-16/8659)
**Author:** [@zelphy](https://bisq.community/u/zelphy)\ **Replies:** 0\ **Last updated:** [November 3, 2019, 9:27pm UTC](https://bisq.community/t/stuck-trade-from-aug-16/8659 "2019-11-03T21:27:28Z")
I have a stuck trade from Aug 16, the buyer never sent the money and never replied to the arbitrator. Arbitrator is also gone, he is not answering my messages anymore. Maker fee id: 6c41581db0d54d62e88c0df227ae382281e51… --- ## [Messaging stuck Q77TU](https://bisq.community/t/messaging-stuck-q77tu/8624)
**Author:** [@bit-stacker](https://bisq.community/u/bit-stacker)\ **Replies:** 7\ **Last updated:** [November 3, 2019, 6:47pm UTC](https://bisq.community/t/messaging-stuck-q77tu/8624 "2019-11-03T18:47:31Z")
Trade Q77TU I see request from arbitrator to respond if I got it. I got it, but my reply is stuck on “Sending Message …” I am on 1.1.7. Should attempt upgrade to 1.2 while dispute is going on? --- ## [My feedback to the mediation/arbitration process](https://bisq.community/t/my-feedback-to-the-mediation-arbitration-process/8655)
**Author:** [@krvopije](https://bisq.community/u/krvopije)\ **Replies:** 0\ **Last updated:** [November 3, 2019, 12:27pm UTC](https://bisq.community/t/my-feedback-to-the-mediation-arbitration-process/8655 "2019-11-03T12:27:24Z")
I don’t know if it is only missing in the german green introduction bubble to the mediation chat or if is in general missing, but the information to give the mediator the TradeID would be kind of nice to have in the intr… --- ## [Person Unable to Pay got Resoltion Now a Bug! Have to wait 3 weeks! Help!](https://bisq.community/t/person-unable-to-pay-got-resoltion-now-a-bug-have-to-wait-3-weeks-help/8651)
**Author:** [@bisqtrader12](https://bisq.community/u/bisqtrader12)\ **Replies:** 0\ **Last updated:** [November 2, 2019, 11:40pm UTC](https://bisq.community/t/person-unable-to-pay-got-resoltion-now-a-bug-have-to-wait-3-weeks-help/8651 "2019-11-02T23:40:32Z")
Someone took my trade. He couldn’t pay because Zelle locked down his account and he is overseas. He cant verify his account in person. So we went to support. Support quickly decided on a payout for us to get our funds b… --- ## [Sending messages in dispute/mediation window not possible?](https://bisq.community/t/sending-messages-in-dispute-mediation-window-not-possible/8631)
**Replies:** 1\ **Last updated:** [November 1, 2019, 6:40am UTC](https://bisq.community/t/sending-messages-in-dispute-mediation-window-not-possible/8631 "2019-11-01T06:40:42Z")
I made a trade and the opposing side has opened a dispute, requesting mediation. I filled in my response to the dispute in the messages window in the mediation tab, but when I send the message it seems to get stuck in “S… --- ## [ATTN: Arbitrator exihmfza5343eh7q](https://bisq.community/t/attn-arbitrator-exihmfza5343eh7q/8636)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 0\ **Last updated:** [November 1, 2019, 1:07am UTC](https://bisq.community/t/attn-arbitrator-exihmfza5343eh7q/8636 "2019-11-01T01:07:14Z")
Trade 7531244. The seller has completed the transaction. I upgraded to 1.2.1 before you’d closed the support window and I cannot communicate within the app. Please advise. --- ## [Who can sign accounts?](https://bisq.community/t/who-can-sign-accounts/8625)
**Author:** [@hdante](https://bisq.community/u/hdante)\ **Replies:** 4\ **Last updated:** [October 31, 2019, 12:04pm UTC](https://bisq.community/t/who-can-sign-accounts/8625 "2019-10-31T12:04:38Z")
Hello, comparing the documentation with Bisq trades, I got confused with the question: who can sign accounts ? Please confirm all that apply: BTC buyer maker with account signed BTC buyer taker with account signed BTC … --- ## [Bisq on Tails](https://bisq.community/t/bisq-on-tails/8607)
**Author:** [@toli](https://bisq.community/u/toli)\ **Replies:** 4\ **Last updated:** [October 31, 2019, 12:40am UTC](https://bisq.community/t/bisq-on-tails/8607 "2019-10-31T00:40:37Z")
Considering the fact that Bisq is a P2P application with a major focus on decentralization and privacy which will only benefit and gain usability with more and more users joining in, it is a little surprising that there … --- ## [BTC/SEK is way off](https://bisq.community/t/btc-sek-is-way-off/6558)
**Author:** [@georgewalker](https://bisq.community/u/georgewalker)\ **Replies:** 7\ **Last updated:** [October 30, 2019, 9:19pm UTC](https://bisq.community/t/btc-sek-is-way-off/6558 "2019-10-30T21:19:59Z")
The value displayed in Bisq for BTC/SEK is wrong with about +20%. How can this be? The info text says that BitcoinAverage provides the price but the value on their site is correct. This seems to be a common/recurring pr… --- ## [Self-signing of accounts](https://bisq.community/t/self-signing-of-accounts/8619)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 0\ **Last updated:** [October 30, 2019, 12:42pm UTC](https://bisq.community/t/self-signing-of-accounts/8619 "2019-10-30T12:42:53Z")
Imagine a peer has only one signed account that they use for selling and the other one they only use for buying. In theory, it would be possible to sign one with the other by simply trading with yourself on another machi… --- ## [CRITICAL Notice: Finish Trades Before Upgrading to v1.2](https://bisq.community/t/critical-notice-finish-trades-before-upgrading-to-v1-2/8576)
**Author:** [@m52go](https://bisq.community/u/m52go)\ **Replies:** 4\ **Last updated:** [October 29, 2019, 11:50pm UTC](https://bisq.community/t/critical-notice-finish-trades-before-upgrading-to-v1-2/8576 "2019-10-29T23:50:36Z")
Before upgrading to v1.2 (likely releasing this week), you must: complete all trades complete all disputes disable open offers (not delete, just disable) This is because v1.2 integrates Bisq’s new trade protocol, whic… [Previous page](https://bisq.community/c/support/18.md?page=28) [Next page](https://bisq.community/c/support/18.md?page=30)