# Support **URL:** https://bisq.community/c/support/18.md?page=3 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 4 --- ## [Privacy question when "starting over on a new stash"](https://bisq.community/t/privacy-question-when-starting-over-on-a-new-stash/12929)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 1\ **Last updated:** [April 24, 2025, 6:41am UTC](https://bisq.community/t/privacy-question-when-starting-over-on-a-new-stash/12929 "2025-04-24T06:41:03Z")
I’ve used Bisq 1 for a long time. Only recently installed Bisq 2. I understand that Bisq 2 is currently still only for people with no current Bitcoin to use for security deposit. Since I’m trying to start a new, separat… --- ## [Cannot confirm payment receipt due to low network peers](https://bisq.community/t/cannot-confirm-payment-receipt-due-to-low-network-peers/12925)
**Author:** [@kryptonizer](https://bisq.community/u/kryptonizer)\ **Replies:** 2\ **Last updated:** [April 22, 2025, 7:57pm UTC](https://bisq.community/t/cannot-confirm-payment-receipt-due-to-low-network-peers/12925 "2025-04-22T19:57:00Z")
Hi, I’m in a trade and received payment from my buyer. Whenever I clicked on “Confirm Payment Receipt”, I get the following message: You need to wait until you have at least 5 connections to the Bitcoin network. I se… --- ## [y a t il un français qui traine ici?](https://bisq.community/t/y-a-t-il-un-francais-qui-traine-ici/12901)
**Author:** [@pauldausi](https://bisq.community/u/pauldausi)\ **Replies:** 1\ **Last updated:** [April 21, 2025, 2:50pm UTC](https://bisq.community/t/y-a-t-il-un-francais-qui-traine-ici/12901 "2025-04-21T14:50:07Z")
bonjour, je cherche une personne qui parle français, pour m’aider à démarrer. parce que tout cet anglais, et tous les termes du logiciel me sont inconnus. j’ai essayé de faire un premier achat sans resultat probant. m… --- ## [Retreiving reserved funds](https://bisq.community/t/retreiving-reserved-funds/12871)
**Author:** [@edcrfv](https://bisq.community/u/edcrfv)\ **Replies:** 1\ **Last updated:** [March 22, 2025, 9:08pm UTC](https://bisq.community/t/retreiving-reserved-funds/12871 "2025-03-22T21:08:09Z")
hi there, i tried searching through the forum for this, apologies if it’s a duplicate, but i didn’t find anything that matched my case. I haven’t used bisq in awhile and tried to start it the other day only to find tha… --- ## [How can I launch Bisq on Linux](https://bisq.community/t/how-can-i-launch-bisq-on-linux/7458)
**Author:** [@sammy](https://bisq.community/u/sammy)\ **Replies:** 19\ **Last updated:** [March 12, 2025, 10:31am UTC](https://bisq.community/t/how-can-i-launch-bisq-on-linux/7458 "2025-03-12T10:31:21Z")
Edit: Solution - run /opt/Bisq/Bisq from the terminal. Thanks @Homard Kind of a Linux noob here. So I downloaded the .deb file for my ubuntu and installed it. Now I do not know how to open it. I would press the “windows… --- ## [Transaction not found Legacy (P2PKH)](https://bisq.community/t/transaction-not-found-legacy-p2pkh/12821)
**Author:** [@inaciop](https://bisq.community/u/inaciop)\ **Replies:** 1\ **Last updated:** [March 10, 2025, 7:57pm UTC](https://bisq.community/t/transaction-not-found-legacy-p2pkh/12821 "2025-03-10T19:57:45Z")
I withdrawn funds from Bisq to a wallet with Legacy (P2PKH) address but after one week, it still showing that the transaction is not found on mempool. Does anybody know how what happened? Is it possible to recovery … --- ## [Transferring Bisq from an older computer/OS to a new computer](https://bisq.community/t/transferring-bisq-from-an-older-computer-os-to-a-new-computer/12802)
**Author:** [@battles](https://bisq.community/u/battles)\ **Replies:** 2\ **Last updated:** [March 3, 2025, 11:11pm UTC](https://bisq.community/t/transferring-bisq-from-an-older-computer-os-to-a-new-computer/12802 "2025-03-03T23:11:52Z")
I recently switched from a Windows 7 machine to a newer Windows 10 machine. Upon installing a new Bisq on the W10 machine, I found that I had lost my transaction records and my ‘signed’ status (of course). So I un-inst… --- ## [Issues running Bisq vm in Qubes](https://bisq.community/t/issues-running-bisq-vm-in-qubes/12652)
**Author:** [@meowmix](https://bisq.community/u/meowmix)\ **Replies:** 2\ **Last updated:** [March 3, 2025, 12:26am UTC](https://bisq.community/t/issues-running-bisq-vm-in-qubes/12652 "2025-03-03T00:26:36Z")
So I followed step by step every instruction in the setup guide to create a dedicated Bisq qube. Except now when I enter /opt/bisq/bin/Bisq in the terminal as the Bisq qubes setup guide prescribes to run Bisq from the t… --- ## [Trade amount limited because of security restrictions](https://bisq.community/t/trade-amount-limited-because-of-security-restrictions/12647)
**Author:** [@JMB](https://bisq.community/u/JMB)\ **Replies:** 7\ **Last updated:** [February 28, 2025, 8:27pm UTC](https://bisq.community/t/trade-amount-limited-because-of-security-restrictions/12647 "2025-02-28T20:27:52Z")
Hi. I have a Revolut account which will be validated in 21 days. Until now I had a transaction limit of 0.01 BTC but today this limit has just increased to 0.002 BTC with the following message: The allowed trade amoun… --- ## [Trade limit](https://bisq.community/t/trade-limit/12770)
**Author:** [@nwododger](https://bisq.community/u/nwododger)\ **Replies:** 2\ **Last updated:** [February 28, 2025, 12:27am UTC](https://bisq.community/t/trade-limit/12770 "2025-02-28T00:27:52Z")
Hi, can someone help me explain why I have trade limits? I 've had my Bisq account for over a year and done multiple buys and sells. After recently upgrading to version 1.19.19 , I get this message that the allowed trad… --- ## [Account Payment file unconfirmed](https://bisq.community/t/account-payment-file-unconfirmed/12772)
**Author:** [@usumaki](https://bisq.community/u/usumaki)\ **Replies:** 1\ **Last updated:** [February 27, 2025, 10:20pm UTC](https://bisq.community/t/account-payment-file-unconfirmed/12772 "2025-02-27T22:20:49Z")
I have import a payment file exported from other machine, and the Zelle account appears as unconfirmed --- ## [Where Was My BTC Payment Taken From?](https://bisq.community/t/where-was-my-btc-payment-taken-from/12364)
**Author:** [@Previn](https://bisq.community/u/Previn)\ **Replies:** 11\ **Last updated:** [November 15, 2024, 11:15pm UTC](https://bisq.community/t/where-was-my-btc-payment-taken-from/12364 "2024-11-15T23:15:24Z")
I sold some BTC & received payment in my bank account, yet there was no request to send BTC. The transaction is marked as completed, what was the source of the BTC? --- ## [I am not finding the place where I can enter my external cold wallet address when purchasing BTC on bisq](https://bisq.community/t/i-am-not-finding-the-place-where-i-can-enter-my-external-cold-wallet-address-when-purchasing-btc-on-bisq/12308)
**Author:** [@legolas1](https://bisq.community/u/legolas1)\ **Replies:** 1\ **Last updated:** [October 9, 2024, 6:17am UTC](https://bisq.community/t/i-am-not-finding-the-place-where-i-can-enter-my-external-cold-wallet-address-when-purchasing-btc-on-bisq/12308 "2024-10-09T06:17:04Z")
I am not finding the place where I can enter my external cold wallet address when purchasing BTC on bisq. Could any friend guide me on how to replace my cold wallet address when buying BTC? --- ## [I upgraded to 1.9.1 and the wallet associated with 1.8.4 is gone!](https://bisq.community/t/i-upgraded-to-1-9-1-and-the-wallet-associated-with-1-8-4-is-gone/11535)
**Author:** [@darkstar](https://bisq.community/u/darkstar)\ **Replies:** 5\ **Last updated:** [February 25, 2025, 9:28am UTC](https://bisq.community/t/i-upgraded-to-1-9-1-and-the-wallet-associated-with-1-8-4-is-gone/11535 "2025-02-25T09:28:04Z")
Hi! When I had Bisq version 1.8.4 installed, I funded my account by sending BTC to the address given to me. After I uninstalled it and then installed version 1.9.1, that wallet address is gone and my account shows 0 BTC … --- ## [Missing funds after Bisq update](https://bisq.community/t/missing-funds-after-bisq-update/9394)
**Author:** [@ClubT](https://bisq.community/u/ClubT)\ **Replies:** 12\ **Last updated:** [February 25, 2025, 9:23am UTC](https://bisq.community/t/missing-funds-after-bisq-update/9394 "2025-02-25T09:23:21Z")
I have not been logged on Bisq for about 4 weeks, 2 days ago 5th of may I open Bisq, there is a new update that I need to download because eveything on the screen was grey, locked and not clickable. I then had some funds… --- ## [Updated bisq now funds are gone?](https://bisq.community/t/updated-bisq-now-funds-are-gone/12661)
**Author:** [@ehahhsh](https://bisq.community/u/ehahhsh)\ **Replies:** 5\ **Last updated:** [February 25, 2025, 9:15am UTC](https://bisq.community/t/updated-bisq-now-funds-are-gone/12661 "2025-02-25T09:15:00Z")
Hi so sorry for stupid question but I’m freaking out… Updated the program and now it’s showing my balance is 0 and no transaction History In my portfolio I can still see a history however… This hasn’t happened previou… --- ## [Users of Amazon Gift Cards Please](https://bisq.community/t/users-of-amazon-gift-cards-please/12640)
**Author:** [@93RC](https://bisq.community/u/93RC)\ **Replies:** 5\ **Last updated:** [February 23, 2025, 9:41am UTC](https://bisq.community/t/users-of-amazon-gift-cards-please/12640 "2025-02-23T09:41:13Z")
When paying a exchanger with an Amazon gift card has anyone experienced what I have? The trader said he never got the code number although it was sent to the email address he gave to me to send it to when amazon asks wha… --- ## [Changing computers?](https://bisq.community/t/changing-computers/3365)
**Author:** [@bark](https://bisq.community/u/bark)\ **Replies:** 9\ **Last updated:** [February 12, 2025, 9:21pm UTC](https://bisq.community/t/changing-computers/3365 "2025-02-12T21:21:57Z")
I am very new to bisq, but I would like to shift my account and wallet to another computer , that can stay online for trades. However after entering the seed words and date of my previous wallet, I received a warning tha… --- ## [Offer keeps getting disabled](https://bisq.community/t/offer-keeps-getting-disabled/11629)
**Author:** [@fasago](https://bisq.community/u/fasago)\ **Replies:** 12\ **Last updated:** [February 10, 2025, 1:38pm UTC](https://bisq.community/t/offer-keeps-getting-disabled/11629 "2025-02-10T13:38:17Z")
I created an offer to sell BTC but once active for about 30sec it then disappears from the list and under portfolio the enabled switch is off. No matter how many times i turn it back to enabled it always switches right… --- ## [Why do some sell BTC at a discount?](https://bisq.community/t/why-do-some-sell-btc-at-a-discount/12443)
**Author:** [@NearBisq](https://bisq.community/u/NearBisq)\ **Replies:** 3\ **Last updated:** [February 9, 2025, 7:37am UTC](https://bisq.community/t/why-do-some-sell-btc-at-a-discount/12443 "2025-02-09T07:37:26Z")
Some trades are -1 or -2% --- ## [Received Bitcoins for Bitcoins in Strike](https://bisq.community/t/received-bitcoins-for-bitcoins-in-strike/12614)
**Author:** [@philipkd](https://bisq.community/u/philipkd)\ **Replies:** 1\ **Last updated:** [February 8, 2025, 10:49pm UTC](https://bisq.community/t/received-bitcoins-for-bitcoins-in-strike/12614 "2025-02-08T22:49:11Z")
Hi people, I have a doubt: I accepted a order to sell btcs using strike, and now I received btcs in my strike wallet… shouldn’t I receive usdt? I’m new to the strike app , so I don’t know if I’m wrong, but whats the poin… --- ## [Buy limit went DOWN when I opted to raise my limit?](https://bisq.community/t/buy-limit-went-down-when-i-opted-to-raise-my-limit/12610)
**Author:** [@emergencybreak](https://bisq.community/u/emergencybreak)\ **Replies:** 4\ **Last updated:** [February 7, 2025, 12:17pm UTC](https://bisq.community/t/buy-limit-went-down-when-i-opted-to-raise-my-limit/12610 "2025-02-07T12:17:37Z")
My account was on the .1 trade limit for a new account using ACH payments. I selected “increase trade limits” and set it to 1 instead of .1. This resulted in my max trade being reduced down to .0624BTC ? And it won’t cha… --- ## [From v1.5.4 (linux) to current builds](https://bisq.community/t/from-v1-5-4-linux-to-current-builds/12598)
**Author:** [@littlebit2big](https://bisq.community/u/littlebit2big)\ **Replies:** 1\ **Last updated:** [January 29, 2025, 8:35am UTC](https://bisq.community/t/from-v1-5-4-linux-to-current-builds/12598 "2025-01-29T08:35:59Z")
My last login was years ago (pre-covid) on Lubuntu 20.04 with Bisq v1.5.4 I would like to begin trading again. Back then, user maturity (usage record?) impacted trade limits. Can I transfer my usage record or must I beg… --- ## [Transaction refused warning](https://bisq.community/t/transaction-refused-warning/12572)
**Author:** [@cose](https://bisq.community/u/cose)\ **Replies:** 3\ **Last updated:** [January 16, 2025, 8:17pm UTC](https://bisq.community/t/transaction-refused-warning/12572 "2025-01-16T20:17:31Z")
I get transaction refused warning every time I accept an offer, make an offer or close finished offer. Now I got it just randomly after start. After that Bisq says it “failed to connect to bitcoin mainnet”. Bisq is fresh… --- ## [.onion addresses: Name or service not known](https://bisq.community/t/onion-addresses-name-or-service-not-known/12512)
**Author:** [@maze](https://bisq.community/u/maze)\ **Replies:** 2\ **Last updated:** [January 14, 2025, 7:18pm UTC](https://bisq.community/t/onion-addresses-name-or-service-not-known/12512 "2025-01-14T19:18:27Z")
Using Bisq from inside a firewall which blocks access to Tor here. I’m not experienced with Tor but crucially I must be doing something right, because Bisq starts and I have successfully completed trades as a maker. For … --- ## [How long should a Bisq transaction appear in the Mempool?](https://bisq.community/t/how-long-should-a-bisq-transaction-appear-in-the-mempool/12490)
**Author:** [@luelueng](https://bisq.community/u/luelueng)\ **Replies:** 1\ **Last updated:** [December 16, 2024, 8:32am UTC](https://bisq.community/t/how-long-should-a-bisq-transaction-appear-in-the-mempool/12490 "2024-12-16T08:32:35Z")
Created a new Proton Wallet and am sending out BTC from BISQ to the address the wallet provided. It’s been more than two hours and Mempool is saying there is no transaction. It’s listed on the Bisq platform without a Tra… --- ## [Newbie questions - backups and nodes](https://bisq.community/t/newbie-questions-backups-and-nodes/12480)
**Author:** [@comms4bisqhlp](https://bisq.community/u/comms4bisqhlp)\ **Replies:** 1\ **Last updated:** [December 12, 2024, 6:43pm UTC](https://bisq.community/t/newbie-questions-backups-and-nodes/12480 "2024-12-12T18:43:37Z")
Hoping someone can confirm: btc\_mainnet/wallet/backup/backups\_bisq\_BTC\_wallet/ is still the only file needed to fully restore bisq data of wallet, txs, payment accts, disputes, ect. to new bisq instance can a full b… --- ## [Time for max. trade period is not counting down since v1.9.18](https://bisq.community/t/time-for-max-trade-period-is-not-counting-down-since-v1-9-18/12475)
**Author:** [@istie](https://bisq.community/u/istie)\ **Replies:** 2\ **Last updated:** [December 12, 2024, 3:25pm UTC](https://bisq.community/t/time-for-max-trade-period-is-not-counting-down-since-v1-9-18/12475 "2024-12-12T15:25:04Z")
I installed the new version of bisq (v 1.9.18) and did a trade. You used to have a maximum trade period of 6 days but now the counting down is not working anymore and stays at 6 days, Remaining time also stays at 6 days… --- ## [Installation on mac. Cant type in terminal](https://bisq.community/t/installation-on-mac-cant-type-in-terminal/12472)
**Author:** [@asjhdg](https://bisq.community/u/asjhdg)\ **Replies:** 1\ **Last updated:** [December 11, 2024, 1:04pm UTC](https://bisq.community/t/installation-on-mac-cant-type-in-terminal/12472 "2024-12-11T13:04:14Z")
I’m having trouble with installation on macOS 15.1.1 Tried to run sudo xattr -rd com.apple.quarantine /Applications/Bisq.app like mentioned here: bisq.community but I cannot write in the console after executing the co… --- ## [How to Prove That the Seller Received Payment](https://bisq.community/t/how-to-prove-that-the-seller-received-payment/12465)
**Author:** [@NearBisq](https://bisq.community/u/NearBisq)\ **Replies:** 1\ **Last updated:** [December 5, 2024, 8:05pm UTC](https://bisq.community/t/how-to-prove-that-the-seller-received-payment/12465 "2024-12-05T20:05:00Z")
My bank deposited the money into the seller’s bank days ago, but the seller is claiming they didn’t receive it. Other than screenshots of the transaction confirmation (already sent to the mediators), how can it be prove… [Previous page](https://bisq.community/c/support/18.md?page=2) [Next page](https://bisq.community/c/support/18.md?page=4)