# Support **URL:** https://bisq.community/c/support/18.md?page=30 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 31 --- ## [Withdrawn from wallet, trade does not appear, my BTC locked](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585)
**Author:** [@dS86](https://bisq.community/u/dS86)\ **Replies:** 5\ **Last updated:** [October 25, 2019, 12:44pm UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585 "2019-10-25T12:44:54Z")
I made 2 transactions to buy BTC, but instead of Multisig details, I received “Withdrawn from wallet” messages as you see at the figure, My BTC are locked and no sign of the traders at the Portfolio Tab. Please help me!… --- ## [Need Support Trade Stuck. User Deleted Bisq. Can't request Support](https://bisq.community/t/need-support-trade-stuck-user-deleted-bisq-cant-request-support/8591)
**Author:** [@bisqtrader12](https://bisq.community/u/bisqtrader12)\ **Replies:** 3\ **Last updated:** [October 25, 2019, 12:41pm UTC](https://bisq.community/t/need-support-trade-stuck-user-deleted-bisq-cant-request-support/8591 "2019-10-25T12:41:16Z")
I need help someone took my offer was getting a bug instead of reaching out to me they deleted bisq and reinstalled. This trade is in limbo can’t do nothing someone please help get my btc. The user under his new account… --- ## [Unable to trade](https://bisq.community/t/unable-to-trade/8566)
**Author:** [@HPTower](https://bisq.community/u/HPTower)\ **Replies:** 3\ **Last updated:** [October 24, 2019, 11:55am UTC](https://bisq.community/t/unable-to-trade/8566 "2019-10-24T11:55:22Z")
I see shaded buy and sell offers that I can not click on. I have more BTC than what they are offering and have the right kind of payment type but not able to take their offers. --- ## [Trade protocol migration](https://bisq.community/t/trade-protocol-migration/8582)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 1\ **Last updated:** [October 24, 2019, 4:45am UTC](https://bisq.community/t/trade-protocol-migration/8582 "2019-10-24T04:45:06Z")
Hi. In light of the new trading protocol, I have the following question: Will 1.2 version be able to accept trades with older protocol version? If not, would it be okay to run two different versions of Bisq to particip… --- ## [How to delete a bad transaction](https://bisq.community/t/how-to-delete-a-bad-transaction/8583)
**Author:** [@Ponchito](https://bisq.community/u/Ponchito)\ **Replies:** 1\ **Last updated:** [October 23, 2019, 2:31pm UTC](https://bisq.community/t/how-to-delete-a-bad-transaction/8583 "2019-10-23T14:31:02Z")
One of my offers to purchase was accepted. The confirmations never took place for me to send my $ over to the seller. This was back at the beginning of September. Now the dead transaction just sits in my open trades t… --- ## [Child Pay For Parent tx (CPFP) to get rid of unconfirmed transactions](https://bisq.community/t/child-pay-for-parent-tx-cpfp-to-get-rid-of-unconfirmed-transactions/2133)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 8\ **Last updated:** [October 22, 2019, 7:48pm UTC](https://bisq.community/t/child-pay-for-parent-tx-cpfp-to-get-rid-of-unconfirmed-transactions/2133 "2019-10-22T19:48:25Z")
We still get issues with stuck transactions if one of the traders used old unconfirmed txs as inputs for trades. With the new version 0.4.9.9.3 we use a higher tx fee which should be sufficient to get confirmed fast but… --- ## [Transaction when confirming transaction](https://bisq.community/t/transaction-when-confirming-transaction/8574)
**Author:** [@gmalac](https://bisq.community/u/gmalac)\ **Replies:** 1\ **Last updated:** [October 22, 2019, 7:46pm UTC](https://bisq.community/t/transaction-when-confirming-transaction/8574 "2019-10-22T19:46:52Z")
Hello, Had an error message (loaded log file to github) when verified:confirm buy. Now i see my bitcoin are reserved but I am yet to receive blockchain confirmation (transaction 3+ hours ago). Trying the chat also gav… --- ## [Negotiation not finalized by the referee](https://bisq.community/t/negotiation-not-finalized-by-the-referee/8580)
**Author:** [@Mar](https://bisq.community/u/Mar)\ **Replies:** 1\ **Last updated:** [October 22, 2019, 7:44pm UTC](https://bisq.community/t/negotiation-not-finalized-by-the-referee/8580 "2019-10-22T19:44:48Z")
hello, on august 13th a negotiation was finalized but the arbrito didn’t close it, i sent a message to it but still open, the id is 490606. How do i, because i won’t be able to upgrade to new version. --- ## [Fee reimbursement BSQ](https://bisq.community/t/fee-reimbursement-bsq/8568)
**Author:** [@eeeper](https://bisq.community/u/eeeper)\ **Replies:** 1\ **Last updated:** [October 22, 2019, 1:34pm UTC](https://bisq.community/t/fee-reimbursement-bsq/8568 "2019-10-22T13:34:09Z")
I have 600-800 BSQ trade fees gone to failed trades. Batch reimbursement #300 just took place and I didn’t get a cent of BSQ back. I did get a small amount of BTC back which I think is for some trades I paid fees in BTC… --- ## [Taker remains silent and Pagesigner is not compatible (solved)](https://bisq.community/t/taker-remains-silent-and-pagesigner-is-not-compatible-solved/8162)
**Author:** [@Shadowx](https://bisq.community/u/Shadowx)\ **Replies:** 21\ **Last updated:** [October 22, 2019, 12:06pm UTC](https://bisq.community/t/taker-remains-silent-and-pagesigner-is-not-compatible-solved/8162 "2019-10-22T12:06:30Z")
Hi, I’ve just made my first trade and the trade went to a dispute as the BTC seller did not release the coins. After the maximum trade time ended I opened a dispute and began the process of trying to provide evidence o… --- ## [Nav doesn't work](https://bisq.community/t/nav-doesnt-work/8552)
**Author:** [@xa55rr](https://bisq.community/u/xa55rr)\ **Replies:** 3\ **Last updated:** [October 20, 2019, 9:18pm UTC](https://bisq.community/t/nav-doesnt-work/8552 "2019-10-20T21:18:27Z")
Hello, since nav got delisted on Poloniex the nav pair doesn’t work anymore. Always a warning windows pops up, if you try to take a offer --- ## [The app won´t start on Win 10](https://bisq.community/t/the-app-won-t-start-on-win-10/8564)
**Author:** [@inviku](https://bisq.community/u/inviku)\ **Replies:** 0\ **Last updated:** [October 20, 2019, 10:57am UTC](https://bisq.community/t/the-app-won-t-start-on-win-10/8564 "2019-10-20T10:57:25Z")
Hello, I tried running the app both normally, and as administrator, but none of these seem to work. No icon pops up, no splash screen, no errors, nothing happens. Appreciate any kind of help. Tried: running the app in … --- ## [Deposit transaction not published in the mempool](https://bisq.community/t/deposit-transaction-not-published-in-the-mempool/8558)
**Author:** [@Ciscoman](https://bisq.community/u/Ciscoman)\ **Replies:** 0\ **Last updated:** [October 19, 2019, 12:51pm UTC](https://bisq.community/t/deposit-transaction-not-published-in-the-mempool/8558 "2019-10-19T12:51:14Z")
A user accept a “SELL BTC” offer but their deposit transaction is not published: --- ## [Why does my computer need to be online for my offer to stay on the network?](https://bisq.community/t/why-does-my-computer-need-to-be-online-for-my-offer-to-stay-on-the-network/8556)
**Author:** [@nancie0213](https://bisq.community/u/nancie0213)\ **Replies:** 3\ **Last updated:** [October 19, 2019, 10:20am UTC](https://bisq.community/t/why-does-my-computer-need-to-be-online-for-my-offer-to-stay-on-the-network/8556 "2019-10-19T10:20:09Z")
I am new to bisq, I just submitted an offer to sell BTC but it tells me I have to keep bisq running in the background and computer online 24/7 in order to keep my offer on the network. This is ridiculous. I am not home a… --- ## [Open trade display problem, GET SUPPORT button does nothing](https://bisq.community/t/open-trade-display-problem-get-support-button-does-nothing/8549)
**Author:** [@Paul](https://bisq.community/u/Paul)\ **Replies:** 3\ **Last updated:** [October 18, 2019, 2:50pm UTC](https://bisq.community/t/open-trade-display-problem-get-support-button-does-nothing/8549 "2019-10-18T14:50:04Z")
open trade display problem, GET SUPPORT button does nothing when clicked. And there is no detail info displayed, see attached screenshot. --- ## [F2F USD illegal additional info trading. Please ban user](https://bisq.community/t/f2f-usd-illegal-additional-info-trading-please-ban-user/8533)
**Author:** [@MnM](https://bisq.community/u/MnM)\ **Replies:** 4\ **Last updated:** [October 18, 2019, 2:49pm UTC](https://bisq.community/t/f2f-usd-illegal-additional-info-trading-please-ban-user/8533 "2019-10-18T14:49:53Z")
Offer ID: qkcfgyes-57918b1d-b0ad-4b9b-9c4e-f1329b5de067-117 Onion address offer creator: l6shlywonclxz64k.onion:9999 Additional information: THIS IS AN ADVERTISEMENT FOR DIRECT P2P EXCHANGE. DO NOT “TAKE THIS OFFER” … --- ## [Deposit transaction ID is blank under the "Portfolio" tab](https://bisq.community/t/deposit-transaction-id-is-blank-under-the-portfolio-tab/8515)
**Author:** [@john456](https://bisq.community/u/john456)\ **Replies:** 3\ **Last updated:** [October 17, 2019, 4:17pm UTC](https://bisq.community/t/deposit-transaction-id-is-blank-under-the-portfolio-tab/8515 "2019-10-17T16:17:16Z")
It keeps “Wait for blockchain confirmation”. --- ## [15 days stuck](https://bisq.community/t/15-days-stuck/8520)
**Author:** [@Zanetti74](https://bisq.community/u/Zanetti74)\ **Replies:** 7\ **Last updated:** [October 17, 2019, 4:05pm UTC](https://bisq.community/t/15-days-stuck/8520 "2019-10-17T16:05:57Z")
15 days with 4 transactions that where not confirmed by block chain. Arbit do nothing. What should I do? I am the seller. --- ## [Arbitrators](https://bisq.community/t/arbitrators/8074)
**Author:** [@huey](https://bisq.community/u/huey)\ **Replies:** 5\ **Last updated:** [October 17, 2019, 12:44pm UTC](https://bisq.community/t/arbitrators/8074 "2019-10-17T12:44:13Z")
A place to list the arbitrator’s profiles Arbitrator Onion address Email @arbitrator1 hvllnddukspprwt6.onion:9999 @Arbitrator2 lxtakb2itavzv5w7.onion:9999 @keo s6yrrpezc3zp6biy.onion:9999 stibor@protonmail… --- ## [How to improve support?](https://bisq.community/t/how-to-improve-support/8545)
**Author:** [@huey](https://bisq.community/u/huey)\ **Replies:** 3\ **Last updated:** [October 17, 2019, 11:22am UTC](https://bisq.community/t/how-to-improve-support/8545 "2019-10-17T11:22:20Z")
Hi, We need to improve and standardize support. Outside of the Bisq software, users in trouble need to be able to find arbitrators, mediators and support staff in a single platform. So any Bisq contributor performing a… --- ## [Restricted Countries + FIAT currencies](https://bisq.community/t/restricted-countries-fiat-currencies/8530)
**Author:** [@yesive](https://bisq.community/u/yesive)\ **Replies:** 1\ **Last updated:** [October 17, 2019, 6:26am UTC](https://bisq.community/t/restricted-countries-fiat-currencies/8530 "2019-10-17T06:26:33Z")
Hello, I wonder if there are any restricted countries or does bisq allow customers from all over the world? Also does anyone know if there is a list of supported FIAT currencies? Thank you in advance! --- ## [Funds Withdrawn From Wallet but Not Reserved/Locked](https://bisq.community/t/funds-withdrawn-from-wallet-but-not-reserved-locked/8544)
**Author:** [@BTC2](https://bisq.community/u/BTC2)\ **Replies:** 1\ **Last updated:** [October 17, 2019, 5:40am UTC](https://bisq.community/t/funds-withdrawn-from-wallet-but-not-reserved-locked/8544 "2019-10-17T05:40:33Z")
I tried to fund an offer to sell BTC and the funds have been withdrawn from my wallet but do not appear as “reserved” or “locked” and the funds have been debited from the account. Any clue what is going on? --- ## [Mediation closed, cannot open arbitration](https://bisq.community/t/mediation-closed-cannot-open-arbitration/8504)
**Author:** [@Progresso](https://bisq.community/u/Progresso)\ **Replies:** 7\ **Last updated:** [October 15, 2019, 3:57pm UTC](https://bisq.community/t/mediation-closed-cannot-open-arbitration/8504 "2019-10-15T15:57:34Z")
I have had a trade on 2nd October. Buyer didn’t pay, mediator made a proposal. I accepted the offer of the mediator, obviously the buyer did not respond or did not accept (you cannot see the status) The mediator closed t… --- ## [Cannot Finalize trade](https://bisq.community/t/cannot-finalize-trade/8513)
**Author:** [@deeprna](https://bisq.community/u/deeprna)\ **Replies:** 1\ **Last updated:** [October 13, 2019, 9:04pm UTC](https://bisq.community/t/cannot-finalize-trade/8513 "2019-10-13T21:04:02Z")
An error occurred at task: SellerSignAndFinalizePayoutTx Exception message: sellerMultiSigPubKey from AddressEntry must match the one from the trade data. trade seems to be successful however i have no way to release b… --- ## [Why Trust Pricenodes?](https://bisq.community/t/why-trust-pricenodes/8456)
**Author:** [@eeeper](https://bisq.community/u/eeeper)\ **Replies:** 9\ **Last updated:** [October 13, 2019, 5:13am UTC](https://bisq.community/t/why-trust-pricenodes/8456 "2019-10-13T05:13:17Z")
I had always assumed (wrongly) that Bisq directly communicated with Poloniex via HTTP to get pricing but reading more about it I see that Bisq communicates with Pricenodes whose onion addresses are hard coded into the so… --- ## [Taker fee transaction wasn't broadcast. Trading details section is blank. Unable to close](https://bisq.community/t/taker-fee-transaction-wasnt-broadcast-trading-details-section-is-blank-unable-to-close/8491)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 5\ **Last updated:** [October 11, 2019, 5:54pm UTC](https://bisq.community/t/taker-fee-transaction-wasnt-broadcast-trading-details-section-is-blank-unable-to-close/8491 "2019-10-11T17:54:09Z")
Hi. I have a trade where the taker fee tx wasn’t broadcast. Good news: my funds never left the wallet. Bad news: cannot close the trade, cannot contact the trading peer, the trading details section is blank: How do … --- ## [The money is not returned to the balance](https://bisq.community/t/the-money-is-not-returned-to-the-balance/8499)
**Author:** [@somebody234](https://bisq.community/u/somebody234)\ **Replies:** 1\ **Last updated:** [October 11, 2019, 11:18am UTC](https://bisq.community/t/the-money-is-not-returned-to-the-balance/8499 "2019-10-11T11:18:42Z")
Conducted an exchange, the funds should have been returned to the account, but the balance line says 0. In the funds - transactions tab, there is a mention of the payment from the multising address with right amount. How… --- ## [Tor binary is still in use... Anyone else unable to load Bisq?](https://bisq.community/t/tor-binary-is-still-in-use-anyone-else-unable-to-load-bisq/8502)
**Author:** [@zedzeroth](https://bisq.community/u/zedzeroth)\ **Replies:** 1\ **Last updated:** [October 11, 2019, 5:12am UTC](https://bisq.community/t/tor-binary-is-still-in-use-anyone-else-unable-to-load-bisq/8502 "2019-10-11T05:12:25Z")
I’ve tried rebooting. Thanks --- ## [What is the point of a mediator?](https://bisq.community/t/what-is-the-point-of-a-mediator/8440)
**Author:** [@eeeper](https://bisq.community/u/eeeper)\ **Replies:** 4\ **Last updated:** [October 10, 2019, 1:13pm UTC](https://bisq.community/t/what-is-the-point-of-a-mediator/8440 "2019-10-10T13:13:15Z")
I have completed 100s of trades on Bisq and I only ever lodge a dispute when there’s a genuine reason for the arbitrator to be involved (usually due to bugs, but sometimes when the other party goes AWOL). What is the poi… --- ## [Selecting Trading Account BUG?](https://bisq.community/t/selecting-trading-account-bug/8492)
**Author:** [@phrost](https://bisq.community/u/phrost)\ **Replies:** 4\ **Last updated:** [October 10, 2019, 2:32am UTC](https://bisq.community/t/selecting-trading-account-bug/8492 "2019-10-10T02:32:40Z")
Hello, Hope all is well. Sometimes I’m able to select my trading account as a buyer and sometimes not, why? It’s a bug or something? Thanks. [Previous page](https://bisq.community/c/support/18.md?page=29) [Next page](https://bisq.community/c/support/18.md?page=31)