# Support

**URL:** https://bisq.community/c/support/18.md?page=31

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 32

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## [Help! My BTC hasnt shown up in my wallet](https://bisq.community/t/help-my-btc-hasnt-shown-up-in-my-wallet/8483)

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**Author:** [@lee85smith](https://bisq.community/u/lee85smith)\
**Replies:** 2\
**Last updated:** [October 9, 2019, 10:14pm UTC](https://bisq.community/t/help-my-btc-hasnt-shown-up-in-my-wallet/8483 "2019-10-09T22:14:28Z")

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Hey, all I really hope someone is able to help me! I’ve sent btc to an address almost 24 hours ago but as you can see in the photo its still not showing its confirming and when you click to check the block it states the…

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## [Tried to connect with network node, cannot start application](https://bisq.community/t/tried-to-connect-with-network-node-cannot-start-application/8463)

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**Author:** [@richuurd](https://bisq.community/u/richuurd)\
**Replies:** 3\
**Last updated:** [October 8, 2019, 6:09pm UTC](https://bisq.community/t/tried-to-connect-with-network-node-cannot-start-application/8463 "2019-10-08T18:09:01Z")

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Hey, So I tried pointing Bisq to my own Nodl (nodl.local:50002). It wasn’t able to connect/synchronise with network, so I tried to delete SPV. After deleting SPV, I got the option to delete outdated Tor files and shut …

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## [Bisq won't start - log provided](https://bisq.community/t/bisq-wont-start-log-provided/8407)

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**Author:** [@IcaruJ](https://bisq.community/u/IcaruJ)\
**Replies:** 6\
**Last updated:** [October 7, 2019, 1:50am UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407 "2019-10-07T01:50:57Z")

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Hi, I’m having the following error when trying to start Bisq: Sep-17 23:59:47.990 \[JavaFX Application Thread\] ERROR b.c.p.ProtoUtil: Invalid value for enum MediationResultState: PB\_ERROR\_MEDIATION\_RESULT Tested on vers…

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## [Bisq Wallet changed](https://bisq.community/t/bisq-wallet-changed/8418)

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**Author:** [@onlymarcus](https://bisq.community/u/onlymarcus)\
**Replies:** 3\
**Last updated:** [October 6, 2019, 5:47pm UTC](https://bisq.community/t/bisq-wallet-changed/8418 "2019-10-06T17:47:48Z")

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When I created my bisq account, a BISQ container address was generated for me from the ‘OAD’ menu, ‘BISQ wallet’. I copied this address and added it to the ‘account’ menu, ‘altcoins accounts’. on another computer and I r…

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## [Seller has not sent BTC](https://bisq.community/t/seller-has-not-sent-btc/8454)

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**Author:** [@abjea](https://bisq.community/u/abjea)\
**Replies:** 6\
**Last updated:** [October 1, 2019, 4:10pm UTC](https://bisq.community/t/seller-has-not-sent-btc/8454 "2019-10-01T16:10:07Z")

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what is process to move this along? seller takes the offer and then bails—there should be option to cancel transaction if seller doesn’t send BTC promptly trade 162734

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## [\[solved\] All the 20 BSQ disappeared from my (Bisq 1.1.7) BSQ wallet](https://bisq.community/t/solved-all-the-20-bsq-disappeared-from-my-bisq-1-1-7-bsq-wallet/8448)

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**Author:** [@AndyCC](https://bisq.community/u/AndyCC)\
**Replies:** 0\
**Last updated:** [September 30, 2019, 8:00am UTC](https://bisq.community/t/solved-all-the-20-bsq-disappeared-from-my-bisq-1-1-7-bsq-wallet/8448 "2019-09-30T08:00:37Z")

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Hello, all the 20 BSQ disappeared from my (Bisq 1.1.7) BSQ wallet. I can still see the BSQ buy transaction but the BSQ wallet shows zero. Any idea ? Logs ? Move to a new data dir after only update since Bisq 0.9 ? \[…

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## [Received funds aren’t showing in "Available balance"](https://bisq.community/t/received-funds-aren-t-showing-in-available-balance/7895)

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**Author:** [@AndyCC](https://bisq.community/u/AndyCC)\
**Replies:** 2\
**Last updated:** [September 29, 2019, 2:50pm UTC](https://bisq.community/t/received-funds-aren-t-showing-in-available-balance/7895 "2019-09-29T14:50:45Z")

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Bisq 1.1.2 Transaction is confirmed in bisq , sending wallet and block-explorer. I deleted the SPV file. BTC still not showing up as additional fund in available balance. New data directory and rebuild wallet from se…

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## [Price for BTCSEK is way off](https://bisq.community/t/price-for-btcsek-is-way-off/8439)

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**Author:** [@ajgarnerin](https://bisq.community/u/ajgarnerin)\
**Replies:** 1\
**Last updated:** [September 27, 2019, 4:58pm UTC](https://bisq.community/t/price-for-btcsek-is-way-off/8439 "2019-09-27T16:58:32Z")

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The price for BTCSEK is currently quoted as 111000.00, this corresponds to a price of 11378 USD. The price for BTCNOK and BTCEUR are correct. I have restarted Bisq but the error is still there. This is a dangerous err…

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## [Trade & Arbitration in Limbo](https://bisq.community/t/trade-arbitration-in-limbo/8443)

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**Author:** [@niyid](https://bisq.community/u/niyid)\
**Replies:** 2\
**Last updated:** [September 27, 2019, 4:57pm UTC](https://bisq.community/t/trade-arbitration-in-limbo/8443 "2019-09-27T16:57:21Z")

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Hello Everyone, If there is any arbitrator who can help with this; the offer ID is: lluybu-ead8a04d-ce68-4871-956e-0825c5bb2185-112 Thanks a lot in advance.

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## [Transaction failed to broadcast, UI error](https://bisq.community/t/transaction-failed-to-broadcast-ui-error/8283)

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**Author:** [@jaxwins](https://bisq.community/u/jaxwins)\
**Replies:** 4\
**Last updated:** [September 26, 2019, 6:13pm UTC](https://bisq.community/t/transaction-failed-to-broadcast-ui-error/8283 "2019-09-26T18:13:37Z")

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Hi, I have open transaction , without deposit address generated. Seems like UI error. What should we do to unstuck . Thanks, Daniel

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## [Current Trade Limits for SEPA](https://bisq.community/t/current-trade-limits-for-sepa/8421)

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**Author:** [@jennus5](https://bisq.community/u/jennus5)\
**Replies:** 3\
**Last updated:** [September 24, 2019, 7:10pm UTC](https://bisq.community/t/current-trade-limits-for-sepa/8421 "2019-09-24T19:10:03Z")

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How do the current trade limits progress for SEPA transfers? What is the starting amount and when will the max amount be reached and how much will it be?

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## [Please update to Bisq v1.1.6 before September 19](https://bisq.community/t/please-update-to-bisq-v1-1-6-before-september-19/8394)

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**Author:** [@m52go](https://bisq.community/u/m52go)\
**Replies:** 11\
**Last updated:** [September 22, 2019, 3:27pm UTC](https://bisq.community/t/please-update-to-bisq-v1-1-6-before-september-19/8394 "2019-09-22T15:27:44Z")

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Making a separate post to make 100% sure everyone sees it. After September 19, trading with older version of the software won’t work. Full release notes are here in Christoph’s post.

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## [About anonymity](https://bisq.community/t/about-anonymity/8403)

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**Author:** [@anon345](https://bisq.community/u/anon345)\
**Replies:** 9\
**Last updated:** [September 21, 2019, 8:55am UTC](https://bisq.community/t/about-anonymity/8403 "2019-09-21T08:55:26Z")

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Hi, I have a couple of newbie questions. If I buy BTC with Bisq and pay with bank transfer (e.g. SEPA EU), is a link established between my wallet address and my identity? Can the government tell me “we know you bough…

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## [Problem logging on after update](https://bisq.community/t/problem-logging-on-after-update/8413)

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**Author:** [@angeltwan](https://bisq.community/u/angeltwan)\
**Replies:** 2\
**Last updated:** [September 20, 2019, 3:42pm UTC](https://bisq.community/t/problem-logging-on-after-update/8413 "2019-09-20T15:42:19Z")

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After doing the update yesterday -Sept 18- I have not been able to log on to my Bisq. I get as far as putting in my password and then it goes to the next page and never goes anywhere from there. I have waited for the f…

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## [Adding top 100 coin(s) and others](https://bisq.community/t/adding-top-100-coin-s-and-others/8405)

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**Author:** [@Help-us-Survive](https://bisq.community/u/Help-us-Survive)\
**Replies:** 4\
**Last updated:** [September 20, 2019, 11:20am UTC](https://bisq.community/t/adding-top-100-coin-s-and-others/8405 "2019-09-20T11:20:45Z")

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Hello everyone, I’m building a community for the 99% of the world thats not yet active with crypto valuta. We offer guides and point out interesting ways from start to end to get them involved. Our public is/will be t…

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## [Filtering for altcoin offer alerts doesn't work](https://bisq.community/t/filtering-for-altcoin-offer-alerts-doesnt-work/8410)

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**Author:** [@brnd](https://bisq.community/u/brnd)\
**Replies:** 0\
**Last updated:** [September 19, 2019, 2:27pm UTC](https://bisq.community/t/filtering-for-altcoin-offer-alerts-doesnt-work/8410 "2019-09-19T14:27:40Z")

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After selecting a specific altcoin payment account and price distance, all other altcoin offers matching the price distance are shown.

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## [GUI Scaling](https://bisq.community/t/gui-scaling/8401)

<div class="topic-metadata">

**Author:** [@chuckchez](https://bisq.community/u/chuckchez)\
**Replies:** 1\
**Last updated:** [September 18, 2019, 12:27pm UTC](https://bisq.community/t/gui-scaling/8401 "2019-09-18T12:27:27Z")

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I have a 17" HiDPI display. Bisq doesn’t seem to respect my 200% GUI scaling setting, and becomes a very small window with text so small I cannot read it unless my face is almost touching the monitor. Here are screenshot…

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## [MakerCreateAndSignContract Error on Take Offer](https://bisq.community/t/makercreateandsigncontract-error-on-take-offer/8382)

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**Author:** [@DAO](https://bisq.community/u/DAO)\
**Replies:** 1\
**Last updated:** [September 13, 2019, 11:38am UTC](https://bisq.community/t/makercreateandsigncontract-error-on-take-offer/8382 "2019-09-13T11:38:41Z")

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Hi I’m getting the following error when trying to buy BTC after I posted an offer: An error occured when someone tried to take one of your offers: An error occurred at task: MakerCreateAndSignContract Exception: jav…

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## [Address is not a valid XMR address! invalid prefix 13](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379)

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**Author:** [@ifarnung](https://bisq.community/u/ifarnung)\
**Replies:** 4\
**Last updated:** [September 11, 2019, 11:58am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379 "2019-09-11T11:58:15Z")

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I’m trying to add a new Altcoin Account specifically XMR, and it won’t let me continue due to this error message. “Address is not a valid XMR address! invalid prefix 13” I received the deposit address from another exch…

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## [Trouble running Bisq v1.1.5 in Windows 10 x64 (it did not launch anything!)](https://bisq.community/t/trouble-running-bisq-v1-1-5-in-windows-10-x64-it-did-not-launch-anything/8369)

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**Author:** [@Laroc007](https://bisq.community/u/Laroc007)\
**Replies:** 9\
**Last updated:** [September 11, 2019, 8:22am UTC](https://bisq.community/t/trouble-running-bisq-v1-1-5-in-windows-10-x64-it-did-not-launch-anything/8369 "2019-09-11T08:22:19Z")

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Hi, i have been trying to install and run Bisq v1.1.5 in a laptop Dell Inspiron 15R, i7-4500U with Windows 10, now running version 1903. The download and installation seems to work fine. But when the app is lauched the …

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## [Fees skyrocketed?](https://bisq.community/t/fees-skyrocketed/8085)

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**Author:** [@invertedbob](https://bisq.community/u/invertedbob)\
**Replies:** 28\
**Last updated:** [September 10, 2019, 1:48pm UTC](https://bisq.community/t/fees-skyrocketed/8085 "2019-09-10T13:48:38Z")

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I just noticed the trade fees are really high, both in BSQ and in BTC. (not transaction fees) It used to be 3 BSQ, then it became 9 BSQ and now it is 48 BSQ ($45!) and even $120 in trading fee when you use BTC. (With ma…

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## [Accepted purchase offer sitting with 0 confirmations](https://bisq.community/t/accepted-purchase-offer-sitting-with-0-confirmations/8372)

<div class="topic-metadata">

**Author:** [@Ponchito](https://bisq.community/u/Ponchito)\
**Replies:** 4\
**Last updated:** [September 10, 2019, 10:18am UTC](https://bisq.community/t/accepted-purchase-offer-sitting-with-0-confirmations/8372 "2019-09-10T10:18:38Z")

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An offer ot purchase BTC was accepted, but unlike other accepted offers, it’s just sitting with 0 confirmations. So, it’s not getting past step 1. Is this a software issue, or a seller issue? How does it get rectified…

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## [Account Age Error Message](https://bisq.community/t/account-age-error-message/8374)

<div class="topic-metadata">

**Author:** [@Raker57](https://bisq.community/u/Raker57)\
**Replies:** 1\
**Last updated:** [September 10, 2019, 9:57am UTC](https://bisq.community/t/account-age-error-message/8374 "2019-09-10T09:57:44Z")

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My account is 365 days old, yet I’m receiving an error message that I can’t accept a 0.49 BTC offer because my account is restricted to 0.25 BTC. It says this restriction will be removed when my account is 2 months old. …

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## [Is tran id enough to prove my Dash payment?](https://bisq.community/t/is-tran-id-enough-to-prove-my-dash-payment/8367)

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**Author:** [@tatata](https://bisq.community/u/tatata)\
**Replies:** 2\
**Last updated:** [September 7, 2019, 9:03pm UTC](https://bisq.community/t/is-tran-id-enough-to-prove-my-dash-payment/8367 "2019-09-07T21:03:47Z")

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I am thinking of taking Dash/BTC offer. (I want to buy BTC with Dash) What type of informations should I provide to prove my payment if the trade go into dispute? Is the transaction id enough?

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## [\[SOLVED\] Cant withdraw from bisq to my wallet](https://bisq.community/t/solved-cant-withdraw-from-bisq-to-my-wallet/8361)

<div class="topic-metadata">

**Author:** [@m2567](https://bisq.community/u/m2567)\
**Replies:** 3\
**Last updated:** [September 5, 2019, 4:26pm UTC](https://bisq.community/t/solved-cant-withdraw-from-bisq-to-my-wallet/8361 "2019-09-05T16:26:56Z")

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hi! i just want to withdraw the money from bisq to my wallet… and this transaction cant be done i can only receive funds in bisq… never withdraw… why is that happening??? here is the print link: https://uploaddeimagen…

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## [How to proceed?](https://bisq.community/t/how-to-proceed/8274)

<div class="topic-metadata">

**Author:** [@m2567](https://bisq.community/u/m2567)\
**Replies:** 12\
**Last updated:** [September 5, 2019, 12:15pm UTC](https://bisq.community/t/how-to-proceed/8274 "2019-09-05T12:15:53Z")

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hi… since yesterday i am trying to buy 0,1 BTC, but it´s stucked in “waiting for blockchain confirmation” and i dont know what to do please can some adm help me? transaction ID sipeabv-49ef1123-088a-4d7a-951d-1c997775…

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## [The transaction is replenished only on my part](https://bisq.community/t/the-transaction-is-replenished-only-on-my-part/8352)

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**Author:** [@Perlover](https://bisq.community/u/Perlover)\
**Replies:** 2\
**Last updated:** [September 4, 2019, 8:58am UTC](https://bisq.community/t/the-transaction-is-replenished-only-on-my-part/8352 "2019-09-04T08:58:18Z")

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Hello! I have a problem whose solution I did not find in the documentation My Bisq is v1.1.5 (current fresh version) One of the deals I have is hanging on the first step. For my part the security deposit transaction …

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## [\[Proposal\] Switch from Transifex to Weblate infrastructure](https://bisq.community/t/proposal-switch-from-transifex-to-weblate-infrastructure/8341)

<div class="topic-metadata">

**Author:** [@xmrscott](https://bisq.community/u/xmrscott)\
**Replies:** 2\
**Last updated:** [September 2, 2019, 8:21pm UTC](https://bisq.community/t/proposal-switch-from-transifex-to-weblate-infrastructure/8341 "2019-09-02T20:21:13Z")

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Proposal to switch from Transifex to Weblate as I believe it would help our community. Appreciative of any feedback, positive or constructive negative. Thanks!

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## [Keo's new arbitration address](https://bisq.community/t/keos-new-arbitration-address/8296)

<div class="topic-metadata">

**Author:** [@alexej996](https://bisq.community/u/alexej996)\
**Replies:** 2\
**Last updated:** [September 2, 2019, 1:26pm UTC](https://bisq.community/t/keos-new-arbitration-address/8296 "2019-09-02T13:26:14Z")

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Our arbitrator Keo will have a new onion address from now on, exihmfza5343eh7q.onion He will still solve the previously open disputes of course, under his older account.

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## [(SOLVED) ERROR: java.lang.IlligalStateExeption](https://bisq.community/t/solved-error-java-lang-illigalstateexeption/8279)

<div class="topic-metadata">

**Author:** [@WToe](https://bisq.community/u/WToe)\
**Replies:** 7\
**Last updated:** [September 1, 2019, 7:34pm UTC](https://bisq.community/t/solved-error-java-lang-illigalstateexeption/8279 "2019-09-01T19:34:07Z")

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After my last trade, which ended with the help of an arbitrator, I get the error “java.lang.IlligalStateExeption” every time I start up Bisq. In the mean time, I have one open offer that is not published (although it is …

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