# Support **URL:** https://bisq.community/c/support/18.md?page=32 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 33 --- ## [TOR Only-mode \[Question\]](https://bisq.community/t/tor-only-mode-question/8337)
**Author:** [@jjfkandsajfndjknfjad](https://bisq.community/u/jjfkandsajfndjknfjad)\ **Replies:** 2\ **Last updated:** [September 1, 2019, 10:33am UTC](https://bisq.community/t/tor-only-mode-question/8337 "2019-09-01T10:33:23Z")
Question: How to enable TOR only mode? Like most of us, I’m not doing anything illegal but, I don’t want my ISP or VPN knowing I use BTC. #YouDon’tNeedMyData --- ## [How do add my coin to the market?](https://bisq.community/t/how-do-add-my-coin-to-the-market/8322)
**Author:** [@unify](https://bisq.community/u/unify)\ **Replies:** 2\ **Last updated:** [August 29, 2019, 7:34am UTC](https://bisq.community/t/how-do-add-my-coin-to-the-market/8322 "2019-08-29T07:34:17Z")
I would like to add my coin UNIFY to the market so can start sending our community to start using Bisq. How do I go about listing our coin? --- ## [Withdraw transaction stuck / not found](https://bisq.community/t/withdraw-transaction-stuck-not-found/8320)
**Author:** [@Niko](https://bisq.community/u/Niko)\ **Replies:** 7\ **Last updated:** [August 28, 2019, 8:49pm UTC](https://bisq.community/t/withdraw-transaction-stuck-not-found/8320 "2019-08-28T20:49:16Z")
So I wanted to withdraw my BTC but for some reason it looks like the transaction is stuck, I payed the fee. It’s been like 12hours already. When I’m clicking on the transaction ID link it says that it is not found -\_- … --- ## [Is there any risk of losing my funds?](https://bisq.community/t/is-there-any-risk-of-losing-my-funds/8325)
**Author:** [@xuph](https://bisq.community/u/xuph)\ **Replies:** 1\ **Last updated:** [August 28, 2019, 8:03pm UTC](https://bisq.community/t/is-there-any-risk-of-losing-my-funds/8325 "2019-08-28T20:03:17Z")
I created an offer to sell btc and left my computer online for several hours. But I accidentally turned it off from power, and I am a bit worried about reserved funds. There is nothing wrong, bisq app says I still have t… --- ## [arbitratorPubKeyRing must no tbe null](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307)
**Author:** [@InternetUser](https://bisq.community/u/InternetUser)\ **Replies:** 7\ **Last updated:** [August 28, 2019, 3:49pm UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307 "2019-08-28T15:49:33Z")
The message is indeed “arbitratorPubKeyRing must no tbe null” (instead of “arbitratorPubKeyRing must not be null”). After accepting an offer, I received this message. Despite the error, the trade was created with all ph… --- ## [Arbitrator not responding for over 4 days](https://bisq.community/t/arbitrator-not-responding-for-over-4-days/8317)
**Author:** [@bisquser](https://bisq.community/u/bisquser)\ **Replies:** 2\ **Last updated:** [August 28, 2019, 1:38am UTC](https://bisq.community/t/arbitrator-not-responding-for-over-4-days/8317 "2019-08-28T01:38:18Z")
opened a dispute because of non payment of zelle arbitrator: s6yrrpezc3zp6biy.onion:9999 --- ## [Arbirator says they can't see the dispute that they've been assigned to](https://bisq.community/t/arbirator-says-they-cant-see-the-dispute-that-theyve-been-assigned-to/8301)
**Author:** [@zedzeroth](https://bisq.community/u/zedzeroth)\ **Replies:** 7\ **Last updated:** [August 27, 2019, 11:16am UTC](https://bisq.community/t/arbirator-says-they-cant-see-the-dispute-that-theyve-been-assigned-to/8301 "2019-08-27T11:16:40Z")
I opened a dispute nearly 72 hours ago which shows s6yrrpezc3zp6biy.onion:9999 as the selected arbitrator (@Keo). After no response for 48 hours I contacted Keo directly but they say they cannot see the dispute. What sho… --- ## [(SOLVED)Transaction ID Not Found -Lost my BTC](https://bisq.community/t/solved-transaction-id-not-found-lost-my-btc/8309)
**Author:** [@JKYKY](https://bisq.community/u/JKYKY)\ **Replies:** 1\ **Last updated:** [August 27, 2019, 10:30am UTC](https://bisq.community/t/solved-transaction-id-not-found-lost-my-btc/8309 "2019-08-27T10:30:04Z")
Everything has been fine for the last 45 days using Bisq until today. I tried to transfer all my BTC off Bisq and into a legacy wallet as usual and, well, my account is now empty, but the wallet is too. Block explorers a… --- ## [Face2face trades](https://bisq.community/t/face2face-trades/8304)
**Author:** [@pipp8](https://bisq.community/u/pipp8)\ **Replies:** 1\ **Last updated:** [August 26, 2019, 10:54pm UTC](https://bisq.community/t/face2face-trades/8304 "2019-08-26T22:54:43Z")
It is not so clear to me how those trades should work. Please explain the protocol to follow. also how arbitration work? what happen if the buyer or the seller dont go to the meeting? how do arbitrators manage that? --- ## [New Trader](https://bisq.community/t/new-trader/8303)
**Author:** [@infectedcoffee](https://bisq.community/u/infectedcoffee)\ **Replies:** 1\ **Last updated:** [August 26, 2019, 6:36pm UTC](https://bisq.community/t/new-trader/8303 "2019-08-26T18:36:00Z")
To start a trade on bisq I need to make a safety deposit of bitcoin. The issue is I still haven’t bought any coin to the wallet and when I try to make a trade it doesn’t let me. Is there a way I can make a cash security … --- ## [Error on a trade](https://bisq.community/t/error-on-a-trade/8298)
**Author:** [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Replies:** 0\ **Last updated:** [August 25, 2019, 1:28pm UTC](https://bisq.community/t/error-on-a-trade/8298 "2019-08-25T13:28:29Z")
Trade “aikOA” with a very weird bug. the 3 transactions aren’t related: maker tx - b4b25063df8e060348d7f859e8f6dc1ea9d068c6a58072c18ac4fef7397b8fb6 taker tx - 0750216d97ac246f9d397169cc920eb1b42a7c2c9c163c33f416dac… --- ## [I created an offer, Bisq froze and I think took my funds](https://bisq.community/t/i-created-an-offer-bisq-froze-and-i-think-took-my-funds/8295)
**Author:** [@eeeper](https://bisq.community/u/eeeper)\ **Replies:** 1\ **Last updated:** [August 25, 2019, 12:02pm UTC](https://bisq.community/t/i-created-an-offer-bisq-froze-and-i-think-took-my-funds/8295 "2019-08-25T12:02:29Z")
I created an offer in Bisq and as I clicked create Bisq froze for like 10mins and I had to force quit Bisq. On restart my offer isn’t showing in my open trades screen but there is a transaction that looks like my maker … --- ## [Limitation for new accounts](https://bisq.community/t/limitation-for-new-accounts/8202)
**Author:** [@rufus](https://bisq.community/u/rufus)\ **Replies:** 3\ **Last updated:** [August 24, 2019, 12:58pm UTC](https://bisq.community/t/limitation-for-new-accounts/8202 "2019-08-24T12:58:01Z")
Hello, I am trying bisq to purchase some Satoshis by SEPA transfer… Looks like the limitation to 0.01btc makes impossible any buying proposal to be accepted by anyone…(may be amount too low for a SEPA transfer?) this m… --- ## [I received btc before pay the saller. its seem to a bug](https://bisq.community/t/i-received-btc-before-pay-the-saller-its-seem-to-a-bug/8268)
**Author:** [@bojao](https://bisq.community/u/bojao)\ **Replies:** 1\ **Last updated:** [August 20, 2019, 6:06pm UTC](https://bisq.community/t/i-received-btc-before-pay-the-saller-its-seem-to-a-bug/8268 "2019-08-20T18:06:01Z")
The system did not wait for me to do the bank transfer and has already released the btc to my account. That was awful. This can be used as scams. the referee may have gone wrong or the seller ok without checking the fund… --- ## [Beginners understanding problems](https://bisq.community/t/beginners-understanding-problems/8255)
**Author:** [@bob](https://bisq.community/u/bob)\ **Replies:** 1\ **Last updated:** [August 15, 2019, 5:03pm UTC](https://bisq.community/t/beginners-understanding-problems/8255 "2019-08-15T17:03:05Z")
I am newbie Some little understanding problems that could certainly be resolved by some advanced users: I found that only some “bad” very expensive offers are available for me to buy bitcoin, does waiting change this… --- ## [IBAN problem when creating account SEPA](https://bisq.community/t/iban-problem-when-creating-account-sepa/8231)
**Author:** [@karlo](https://bisq.community/u/karlo)\ **Replies:** 6\ **Last updated:** [August 13, 2019, 8:18am UTC](https://bisq.community/t/iban-problem-when-creating-account-sepa/8231 "2019-08-13T08:18:44Z")
I have a problem when I add new account SEPA(Euro) my iban number is 35 characters I give an example: PL 74 1050 1461 1000 0097 0911 1111 bisq only accepts 34 characters if I delete a space somewhere it shows me an err… --- ## [Sending BSQ failed - transaction not seen by peers / not confirming \[SOLVED\]](https://bisq.community/t/sending-bsq-failed-transaction-not-seen-by-peers-not-confirming-solved/8185)
**Author:** [@CBA](https://bisq.community/u/CBA)\ **Replies:** 5\ **Last updated:** [August 11, 2019, 2:40pm UTC](https://bisq.community/t/sending-bsq-failed-transaction-not-seen-by-peers-not-confirming-solved/8185 "2019-08-11T14:40:12Z")
After being able to obtain access to my old BSQ wallet after facing a problem with an imported BSQ payment account (Can not access newly bought BSQ on imported payment account) I tried to send the contained BSQ to my new… --- ## [Dispute open 3 weeks](https://bisq.community/t/dispute-open-3-weeks/8229)
**Author:** [@super-e](https://bisq.community/u/super-e)\ **Replies:** 5\ **Last updated:** [August 10, 2019, 10:54pm UTC](https://bisq.community/t/dispute-open-3-weeks/8229 "2019-08-10T22:54:20Z")
Hi, I have a dispute open since 19th July, so over 3 weeks. I got eventually paid so it can be safely closed without any other concerns. Can anyone help as the arbitrator is not replying? Arbitrator is g72ouph23eznvpuz… --- ## [My security deposit has not been refunded to me](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178)
**Author:** [@tatata](https://bisq.community/u/tatata)\ **Replies:** 5\ **Last updated:** [August 10, 2019, 5:02pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178 "2019-08-10T17:02:25Z")
My security deposit has not been refunded to me after the trade was failed and the dispute was closed. The arbitrator of this trade said, “after the dispute is closed you should have all your funds as expected.”, but I … --- ## [Arbitrator MIA](https://bisq.community/t/arbitrator-mia/8219)
**Author:** [@dmp1ce](https://bisq.community/u/dmp1ce)\ **Replies:** 6\ **Last updated:** [August 10, 2019, 1:38pm UTC](https://bisq.community/t/arbitrator-mia/8219 "2019-08-10T13:38:17Z")
Can someone please ping s6yrrpezc3zp6biy.onion:9999 ? I need the arbitrator finish the process so BTC can be unlocked. --- ## [Support ticket](https://bisq.community/t/support-ticket/8227)
**Author:** [@Clifftop](https://bisq.community/u/Clifftop)\ **Replies:** 1\ **Last updated:** [August 9, 2019, 8:01pm UTC](https://bisq.community/t/support-ticket/8227 "2019-08-09T20:01:52Z")
I have an issue with a trade. I’m the buyer. I had originally sent the funds to the sellers original bank account. But about two hours later the funds came back into my account. I phoned my bank and as far as they can t… --- ## [Dispute is not visible from arbitrators 2 side](https://bisq.community/t/dispute-is-not-visible-from-arbitrators-2-side/8183)
**Author:** [@EV1](https://bisq.community/u/EV1)\ **Replies:** 23\ **Last updated:** [August 9, 2019, 2:39pm UTC](https://bisq.community/t/dispute-is-not-visible-from-arbitrators-2-side/8183 "2019-08-09T14:39:34Z")
On May 21, I opened a dispute with ID352570. I bought btc and already paid the amount, only the counterparty could not confirm this because he was on vacation and not aware of this open trade. I already spoke with arbi… --- ## [Closing bisq while in a trade?](https://bisq.community/t/closing-bisq-while-in-a-trade/8220)
**Author:** [@Clifftop](https://bisq.community/u/Clifftop)\ **Replies:** 6\ **Last updated:** [August 9, 2019, 11:53am UTC](https://bisq.community/t/closing-bisq-while-in-a-trade/8220 "2019-08-09T11:53:10Z")
Hi Do you have to keep your software running while a trade is in progress? I’m buying some BTC and am at stage 3 “waiting until payment arrived”. But the seller is taking a long time to finish the trade. If I close bi… --- ## ["Save new account" button solution](https://bisq.community/t/save-new-account-button-solution/2869)
**Author:** [@LucidRecce](https://bisq.community/u/LucidRecce)\ **Replies:** 9\ **Last updated:** [August 8, 2019, 5:27pm UTC](https://bisq.community/t/save-new-account-button-solution/2869 "2019-08-08T17:27:09Z")
Hi All, I was trying to set up my Bisq and was on “create new account” but the button named “save new accoun” would not ‘activate’. I found another post that indicated the fix was to select the ‘Country of bank’ detail… --- ## [How to fund your Bisq](https://bisq.community/t/how-to-fund-your-bisq/8005)
**Author:** [@eto](https://bisq.community/u/eto)\ **Replies:** 7\ **Last updated:** [August 8, 2019, 8:59am UTC](https://bisq.community/t/how-to-fund-your-bisq/8005 "2019-08-08T08:59:44Z")
It says it’s easy to buy BTC. To buy BTC I need other BTC or BSQ money in wallet. Guess why I am buying BTC? Because I don’t have it… And how to fund BSQ no where shown how to do that, have been all through the applicati… --- ## [\[solved\]Withdrawal will not confirm](https://bisq.community/t/solved-withdrawal-will-not-confirm/8214)
**Author:** [@CoinCollection](https://bisq.community/u/CoinCollection)\ **Replies:** 1\ **Last updated:** [August 8, 2019, 5:22am UTC](https://bisq.community/t/solved-withdrawal-will-not-confirm/8214 "2019-08-08T05:22:11Z")
I attempted to withdraw .0475btc but it won’t confirm… Before posting I did attempt to fix the problem by deleting the SPV files and restarting the client and I am currently panicking since the address I sent is a mixer… --- ## [Arbitrator2: g72ouph23eznvpuz.onion:9999](https://bisq.community/t/arbitrator2-g72ouph23eznvpuz-onion-9999/7666)
**Author:** [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Replies:** 48\ **Last updated:** [August 8, 2019, 4:36am UTC](https://bisq.community/t/arbitrator2-g72ouph23eznvpuz-onion-9999/7666 "2019-08-08T04:36:16Z")
Hi this is arbitrator 2 active from now on, here to help with any problems you may have encountered. Onion address: g72ouph23eznvpuz.onion:9999 --- ## [Bisq addresses/balances recovery](https://bisq.community/t/bisq-addresses-balances-recovery/7712)
**Author:** [@Bit.n](https://bisq.community/u/Bit.n)\ **Replies:** 6\ **Last updated:** [August 7, 2019, 6:05am UTC](https://bisq.community/t/bisq-addresses-balances-recovery/7712 "2019-08-07T06:05:07Z")
Hi there, I have a problem with recovering all the addresses after switching to a new computer (both win 10 based). I have a backup from late January 2019 and tried to use it as described in the bisq docs but the app d… --- ## [\[Solved\] BSQ coin missing!](https://bisq.community/t/solved-bsq-coin-missing/8031)
**Author:** [@MissouriCoin](https://bisq.community/u/MissouriCoin)\ **Replies:** 4\ **Last updated:** [August 7, 2019, 6:01am UTC](https://bisq.community/t/solved-bsq-coin-missing/8031 "2019-08-07T06:01:29Z")
I have should have about ~490.00 BSQ I purchased back in May. I backed up my Bisq account and didn’t use it for awhile since I chilled out on trading. Got some new hardware and started switching things over to it this … --- ## [Trouble Downloading Bisq (Mac)](https://bisq.community/t/trouble-downloading-bisq-mac/8167)
**Author:** [@Doingwelle](https://bisq.community/u/Doingwelle)\ **Replies:** 3\ **Last updated:** [August 6, 2019, 1:02pm UTC](https://bisq.community/t/trouble-downloading-bisq-mac/8167 "2019-08-06T13:02:32Z")
I am unable to run Bisq on my Mac Air after downloading it several times. Each time I download the file I move it into my applications and then double click on it. It then just bounces twice on my dock like it wants to o… [Previous page](https://bisq.community/c/support/18.md?page=31) [Next page](https://bisq.community/c/support/18.md?page=33)