# Support **URL:** https://bisq.community/c/support/18.md?page=34 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 35 --- ## [My orders do not appear in Bisq's orderbook](https://bisq.community/t/my-orders-do-not-appear-in-bisqs-orderbook/8058)
**Author:** [@tpm](https://bisq.community/u/tpm)\ **Replies:** 3\ **Last updated:** [July 16, 2019, 5:01am UTC](https://bisq.community/t/my-orders-do-not-appear-in-bisqs-orderbook/8058 "2019-07-16T05:01:36Z")
Hello, My orders do not appear in Bisq’s orderbook. https://markets.bisq.network/api/offers?market=btc\_brl Order ID “offer\_id”:“VLBFCMYW-b727025d-a3e3-4dcd-a826-386321bba87a-112” Please, help-me. Thanks --- ## [Can I cancel initiated btc - alt exchange?](https://bisq.community/t/can-i-cancel-initiated-btc-alt-exchange/8052)
**Author:** [@putkovi](https://bisq.community/u/putkovi)\ **Replies:** 9\ **Last updated:** [July 15, 2019, 6:46pm UTC](https://bisq.community/t/can-i-cancel-initiated-btc-alt-exchange/8052 "2019-07-15T18:46:08Z")
Hello! I’ve accepted an order BTC -\> ALTCoin exchange and paid it , but no answer from a seller for more than 15 hours. Now this order is not profitable to me and I don’t want to wait anymore and loose my money . I want… --- ## [I received funds as seller but buyer did not receive BTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969)
**Author:** [@l33t831](https://bisq.community/u/l33t831)\ **Replies:** 11\ **Last updated:** [July 15, 2019, 5:37pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969 "2019-07-15T17:37:15Z")
Hi, I made a selling offer a month ago and the buyer did indeed send me the funds (transfer). However, I was travelling and forgot to unlock the funds. I logged in around 15 days later and saw a support ticket. I answe… --- ## [No arbitrator reaction in 24h](https://bisq.community/t/no-arbitrator-reaction-in-24h/8036)
**Author:** [@eagle1000](https://bisq.community/u/eagle1000)\ **Replies:** 13\ **Last updated:** [July 15, 2019, 1:36pm UTC](https://bisq.community/t/no-arbitrator-reaction-in-24h/8036 "2019-07-15T13:36:43Z")
I tried to buy some ETH. Seller didn’t make a transfer, waited for 24h and immediately after that he opend a dispute. It’s been over 24h since that and arbitrator didn’t respond. This was a significant amount, it looks w… --- ## [Blank Trade Screen](https://bisq.community/t/blank-trade-screen/7855)
**Author:** [@sleeper](https://bisq.community/u/sleeper)\ **Replies:** 7\ **Last updated:** [July 14, 2019, 2:52pm UTC](https://bisq.community/t/blank-trade-screen/7855 "2019-07-14T14:52:58Z")
Hi I have this screen on the my Maker side of the trade. I’m running Ubuntu 18.04.2 with the latest version of Bisq. I’m in touch with Arbitrator and they suggested I purge and re sync SPV (updated, upgraded and reboo… --- ## [Fund locked! I need an arbitrator](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950)
**Author:** [@drader](https://bisq.community/u/drader)\ **Replies:** 11\ **Last updated:** [July 14, 2019, 12:07am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950 "2019-07-14T00:07:24Z")
Hello, This night I got this warning Available arbitrators: \[s6yrrpezc3zp6biy.onion:9999, g72ouph23eznvpuz.onion:9999\] I cannot open a support ticket inside the client because of exeption opening the page portfolio… --- ## [URGENT: Certain banks banned until further notice](https://bisq.community/t/urgent-certain-banks-banned-until-further-notice/7420)
**Author:** [@m52go](https://bisq.community/u/m52go)\ **Replies:** 68\ **Last updated:** [July 12, 2019, 11:59pm UTC](https://bisq.community/t/urgent-certain-banks-banned-until-further-notice/7420 "2019-07-12T23:59:43Z")
Please help us stop the stolen bank account scammer and limit damage to victims of stolen bank accounts! If you have any Fiat trade currently open and the BTC buyer has an account age of less than 14 days, please open a… --- ## [Arbitrator no response for a week](https://bisq.community/t/arbitrator-no-response-for-a-week/8044)
**Author:** [@sjoshua270](https://bisq.community/u/sjoshua270)\ **Replies:** 1\ **Last updated:** [July 12, 2019, 4:14pm UTC](https://bisq.community/t/arbitrator-no-response-for-a-week/8044 "2019-07-12T16:14:02Z")
Arbitrator address: s6yrrpezc3zp6biy.onion:9999 Trade ID: GVFTXV-1ab4ce82-4171-4884-adab-51232f4cee60-112 --- ## [Bisq gets stuck on startup while synchronizing/connecting](https://bisq.community/t/bisq-gets-stuck-on-startup-while-synchronizing-connecting/8042)
**Author:** [@zedzeroth](https://bisq.community/u/zedzeroth)\ **Replies:** 3\ **Last updated:** [July 12, 2019, 3:53pm UTC](https://bisq.community/t/bisq-gets-stuck-on-startup-while-synchronizing-connecting/8042 "2019-07-12T15:53:55Z")
It’s always at this point with 9 network peers. I have a trade in dispute so it’s fairly urgent that I regain access. Thanks :slight\_smile: --- ## [Computer stalling when connecting to bitcoin mainnet?](https://bisq.community/t/computer-stalling-when-connecting-to-bitcoin-mainnet/8010)
**Author:** [@hennyj](https://bisq.community/u/hennyj)\ **Replies:** 4\ **Last updated:** [July 11, 2019, 8:36am UTC](https://bisq.community/t/computer-stalling-when-connecting-to-bitcoin-mainnet/8010 "2019-07-11T08:36:28Z")
Every time I try to open Bisq the tor node is created but as it is connecting the bitcoin mainnet my computer stalls… any suggestions as how I can bypass this as I would love to trade on bisq --- ## [Wait until payment started but there is no popup](https://bisq.community/t/wait-until-payment-started-but-there-is-no-popup/8028)
**Author:** [@jinko](https://bisq.community/u/jinko)\ **Replies:** 7\ **Last updated:** [July 10, 2019, 7:41pm UTC](https://bisq.community/t/wait-until-payment-started-but-there-is-no-popup/8028 "2019-07-10T19:41:34Z")
hi, i sold some coins to my friend and hey paid in BTC but i dont see the message ive checked all and confirmations are enougggghh. what can i do? its trade id: Mb1dV i dont get the confirmation message or something … --- ## [Support ticket still opened since 4th May](https://bisq.community/t/support-ticket-still-opened-since-4th-may/8026)
**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Replies:** 2\ **Last updated:** [July 10, 2019, 4:53pm UTC](https://bisq.community/t/support-ticket-still-opened-since-4th-may/8026 "2019-07-10T16:53:30Z")
I took an offer to sell some BTC on 04 May and the trade (rovbtw) was almost instantly cancelled. This was around the time that the charge-back scam was in operation so I presumed that the buyers account may be black-li… --- ## [Process of my trade don't proceed from yesterday](https://bisq.community/t/process-of-my-trade-dont-proceed-from-yesterday/8018)
**Author:** [@sssshine](https://bisq.community/u/sssshine)\ **Replies:** 2\ **Last updated:** [July 9, 2019, 5:18am UTC](https://bisq.community/t/process-of-my-trade-dont-proceed-from-yesterday/8018 "2019-07-09T05:18:57Z")
Hi, I need an arbitrator. My two trades which I took about 18 hours ago don’t proceed at all. (Both trade processes are still 1) Please look into it. Below are the trade ids. 85504596-eafacf30-b072-47ca-bae1-d03850a… --- ## [Mark the same SEPA Account as SEPA Instant as well, is that possible?](https://bisq.community/t/mark-the-same-sepa-account-as-sepa-instant-as-well-is-that-possible/7973)
**Author:** [@loko](https://bisq.community/u/loko)\ **Replies:** 7\ **Last updated:** [July 6, 2019, 4:16pm UTC](https://bisq.community/t/mark-the-same-sepa-account-as-sepa-instant-as-well-is-that-possible/7973 "2019-07-06T16:16:00Z")
I added a SEPA bank Account to buy and sell stuff. I don’t see the reason for making the “realtime version”, aka SEPA instant, a completely different payment method. It is more like adding a flag “oh yes i can do realt… --- ## [Zelle restrictions](https://bisq.community/t/zelle-restrictions/7998)
**Author:** [@jcomeau\_ictx](https://bisq.community/u/jcomeau_ictx)\ **Replies:** 4\ **Last updated:** [July 6, 2019, 1:04pm UTC](https://bisq.community/t/zelle-restrictions/7998 "2019-07-06T13:04:22Z")
not getting any bites on my sell offer on Bisq and seeing that most other sellers accept Zelle. so I spend literally hours futzing with Zelle trying to get it to accept one of my debit cards. finally got one, go back to … --- ## [Bisq not showing Fiat address to send funds in trade](https://bisq.community/t/bisq-not-showing-fiat-address-to-send-funds-in-trade/7985)
**Author:** [@WToe](https://bisq.community/u/WToe)\ **Replies:** 2\ **Last updated:** [July 2, 2019, 4:08pm UTC](https://bisq.community/t/bisq-not-showing-fiat-address-to-send-funds-in-trade/7985 "2019-07-02T16:08:29Z")
Hello, Can somebody help me or tell me what I am doing wrong? Currently I have an open trade as BTC buyer. I would like to send fiat to the BTC seller, however, his bank account is not shown in Bisq. See screenshot bel… --- ## [Received funds aren't showing in available balance](https://bisq.community/t/received-funds-arent-showing-in-available-balance/1834)
**Author:** [@tomoii](https://bisq.community/u/tomoii)\ **Replies:** 3\ **Last updated:** [July 2, 2019, 12:33am UTC](https://bisq.community/t/received-funds-arent-showing-in-available-balance/1834 "2019-07-02T00:33:44Z")
one week ago I was sent a small amount of bitcoin (0.03), the transaction shows in the history as received funds but it doesn’t show in my available balance, can anyone help? --- ## [The great firewall of china](https://bisq.community/t/the-great-firewall-of-china/7870)
**Author:** [@Ricardosaurio](https://bisq.community/u/Ricardosaurio)\ **Replies:** 2\ **Last updated:** [July 2, 2019, 12:27am UTC](https://bisq.community/t/the-great-firewall-of-china/7870 "2019-07-02T00:27:35Z")
Hello. im trying to help a chinese friend to overcome the great china firewall while using Bisq and Tor, whit no success even while running a Tor proxy with Obfs on a different machine. anyone haves any idea how to he… --- ## [BTC substracted from my account but offer was never taken](https://bisq.community/t/btc-substracted-from-my-account-but-offer-was-never-taken/7943)
**Author:** [@humblekant](https://bisq.community/u/humblekant)\ **Replies:** 8\ **Last updated:** [July 1, 2019, 10:03pm UTC](https://bisq.community/t/btc-substracted-from-my-account-but-offer-was-never-taken/7943 "2019-07-01T22:03:39Z")
Hi, Yesterday I tried to purchase BTC from a seller on 4 occasions but the offer was never taken, I got an error that said “A timeout occurred”. However, later on I realized that circa 0.004 BTC had been subtracted fro… --- ## [Extend the Transactions info tab](https://bisq.community/t/extend-the-transactions-info-tab/7960)
**Author:** [@loko](https://bisq.community/u/loko)\ **Replies:** 4\ **Last updated:** [June 29, 2019, 5:10pm UTC](https://bisq.community/t/extend-the-transactions-info-tab/7960 "2019-06-29T17:10:23Z")
Right now you have date/time /“details”, adress, transaction id, amount and confirmations My problems with the current state are: the detail column in the export lacks the real details which i get once i hit the inf… --- ## [Refund BSQ genesis donations](https://bisq.community/t/refund-bsq-genesis-donations/7776)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 3\ **Last updated:** [June 29, 2019, 11:39am UTC](https://bisq.community/t/refund-bsq-genesis-donations/7776 "2019-06-29T11:39:18Z")
As I had issues with funds in cold storage from the Bisq donation address before the DAO launch (Trezor update failed and I did not had access to the seed words - now it is recovered) we asked contributors to fund to the… --- ## [Calculate the avg exchange rate with/without fees from your history](https://bisq.community/t/calculate-the-avg-exchange-rate-with-without-fees-from-your-history/7958)
**Author:** [@loko](https://bisq.community/u/loko)\ **Replies:** 3\ **Last updated:** [June 28, 2019, 1:33pm UTC](https://bisq.community/t/calculate-the-avg-exchange-rate-with-without-fees-from-your-history/7958 "2019-06-28T13:33:09Z")
If you added all your bought bitcoin, all the money you spent on it and calculated an average out of the coins you still have with it, it would help a lot to see if you should or shouldn’t sell with the current average e… --- ## [Client Software Stuck At Welcom Page](https://bisq.community/t/client-software-stuck-at-welcom-page/7964)
**Author:** [@rock2000](https://bisq.community/u/rock2000)\ **Replies:** 1\ **Last updated:** [June 28, 2019, 6:47am UTC](https://bisq.community/t/client-software-stuck-at-welcom-page/7964 "2019-06-28T06:47:52Z")
Hi, all exports: My client software stuck at welcome page and cannot process into the trade page. I waited for about 1 hour it was still hanging there… The connection to clear and tor Internet are both fine. Could any… --- ## [Calling BTC Seller of Trade ID RDOU9OC please get in touch](https://bisq.community/t/calling-btc-seller-of-trade-id-rdou9oc-please-get-in-touch/7956)
**Author:** [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Replies:** 0\ **Last updated:** [June 27, 2019, 5:49pm UTC](https://bisq.community/t/calling-btc-seller-of-trade-id-rdou9oc-please-get-in-touch/7956 "2019-06-27T17:49:57Z")
There has been an issue with this trade and some funds were transferred that weren’t supposed to be. If you are the btc seller of trade ID RDOU9OC-b1dd9f6c-94e8-439c-8690-bec8682df4ca-111 or have received funds that do n… --- ## [Stucked on wait for blockchain confirmation](https://bisq.community/t/stucked-on-wait-for-blockchain-confirmation/7954)
**Author:** [@alef](https://bisq.community/u/alef)\ **Replies:** 23\ **Last updated:** [June 27, 2019, 4:17pm UTC](https://bisq.community/t/stucked-on-wait-for-blockchain-confirmation/7954 "2019-06-27T16:17:09Z")
I understand that Bisq doesn´t calculate fees perfectly in order to make the security deposits. This is really affecting the user experience. I have been waiting more than 30 hours for the deposits to be confirmed I wa… --- ## [Account Age and Missing Blocks Issues](https://bisq.community/t/account-age-and-missing-blocks-issues/7921)
**Author:** [@Tre](https://bisq.community/u/Tre)\ **Replies:** 10\ **Last updated:** [June 27, 2019, 4:07pm UTC](https://bisq.community/t/account-age-and-missing-blocks-issues/7921 "2019-06-27T16:07:38Z")
Hi, I have a couple of issues or questions at the moment. I am currently using a macbook running bisq. The first time bisq was installed on the mac and an account set up was a couple of months ago (around Jan. I think… --- ## [Someone accepted my buy offer 12hr ago, deposit seen by 22 peers 0 confirmations](https://bisq.community/t/someone-accepted-my-buy-offer-12hr-ago-deposit-seen-by-22-peers-0-confirmations/7946)
**Author:** [@lunchison](https://bisq.community/u/lunchison)\ **Replies:** 2\ **Last updated:** [June 27, 2019, 5:02am UTC](https://bisq.community/t/someone-accepted-my-buy-offer-12hr-ago-deposit-seen-by-22-peers-0-confirmations/7946 "2019-06-27T05:02:26Z")
i had made a buy offer 1 hr before the one in subject line and it was confirmed within 30min of a seller accepting. mining fees were about the same. never had one take this long after seller accepted. if the 4day timer h… --- ## [How to buy Bitcoin at ATM with Bisq?](https://bisq.community/t/how-to-buy-bitcoin-at-atm-with-bisq/7894)
**Author:** [@hggair](https://bisq.community/u/hggair)\ **Replies:** 2\ **Last updated:** [June 27, 2019, 1:33am UTC](https://bisq.community/t/how-to-buy-bitcoin-at-atm-with-bisq/7894 "2019-06-27T01:33:51Z")
I’m thinking of buying Bitcoin anonymously at ATM using the Bisq mobile app, how can I do that? And finally I’m going to put it in the Wasabi wallet, so please tell me how to transfer it to that wallet. --- ## [I can not to connect TOR network (Tor censored country)](https://bisq.community/t/i-can-not-to-connect-tor-network-tor-censored-country/7925)
**Author:** [@mehdiaj](https://bisq.community/u/mehdiaj)\ **Replies:** 7\ **Last updated:** [June 26, 2019, 5:29pm UTC](https://bisq.community/t/i-can-not-to-connect-tor-network-tor-censored-country/7925 "2019-06-26T17:29:30Z")
hi all i have installed Bisq and when i wanna to use it i have a problem, i can not connect to TOR network. i read some old question and answer about this but i can not solve my problem. i have Tor Browser and connect… --- ## [Bisq notification app is not informative](https://bisq.community/t/bisq-notification-app-is-not-informative/7937)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 3\ **Last updated:** [June 26, 2019, 9:00am UTC](https://bisq.community/t/bisq-notification-app-is-not-informative/7937 "2019-06-26T09:00:07Z")
Hello everyone. Please, can anyone let me know if the only thing I ever saw in Bisq notifications was the word “Notification”? No numbers, no messages. Nada [Previous page](https://bisq.community/c/support/18.md?page=33) [Next page](https://bisq.community/c/support/18.md?page=35)