# Support **URL:** https://bisq.community/c/support/18.md?page=35 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 36 --- ## [Buyer made a chargeback (SEPA)](https://bisq.community/t/buyer-made-a-chargeback-sepa/7378)
**Author:** [@pandamonio00](https://bisq.community/u/pandamonio00)\ **Replies:** 22\ **Last updated:** [June 26, 2019, 2:51am UTC](https://bisq.community/t/buyer-made-a-chargeback-sepa/7378 "2019-06-26T02:51:58Z")
Hello, I received an EUR payment (SEPA) from the buyer (I was selling BTC) and I was ready to unlock my BTC. Today I got a call from my bank which told to me that the buyer asked for a cancellation (chargeback) of his pa… --- ## [Error starting Bisq java.lang.IllegalStateException. Solved](https://bisq.community/t/error-starting-bisq-java-lang-illegalstateexception-solved/7934)
**Author:** [@MnM](https://bisq.community/u/MnM)\ **Replies:** 6\ **Last updated:** [June 25, 2019, 10:21am UTC](https://bisq.community/t/error-starting-bisq-java-lang-illegalstateexception-solved/7934 "2019-06-25T10:21:33Z")
Hello, I’m using Win 10, I was using Bisq normally, I have an offer in course, shut down computer and when I restart I find this: I tried removing Tor archives, as Bisq suggested, but anyway it looks that the problem … --- ## [Portfolio still shows a transaction that was closed by support - money still locked :(](https://bisq.community/t/portfolio-still-shows-a-transaction-that-was-closed-by-support-money-still-locked/7871)
**Author:** [@endurance](https://bisq.community/u/endurance)\ **Replies:** 14\ **Last updated:** [June 25, 2019, 9:23am UTC](https://bisq.community/t/portfolio-still-shows-a-transaction-that-was-closed-by-support-money-still-locked/7871 "2019-06-25T09:23:38Z")
transaction ID 95538458-86410f60-9eab-48af-956d-13a83989a32a-111 is shown as closed support and in portfolio. This is still locking some BTC :frowning: how to clean this since I cannot open a support ticket in App since … --- ## [How to get back seller deposit (solved)](https://bisq.community/t/how-to-get-back-seller-deposit-solved/7602)
**Author:** [@mavigro](https://bisq.community/u/mavigro)\ **Replies:** 0\ **Last updated:** [May 7, 2019, 12:43pm UTC](https://bisq.community/t/how-to-get-back-seller-deposit-solved/7602 "2019-05-07T12:43:09Z")
face-palm :confused: turns-out I was confused by the original payment which returned an amount equal to the deposit and maker-fee prompting me to think those were the deposit and tx fee getting moved somewhere not realiz… --- ## [Funded Trade Wallet Spinning Waiting (resolved)](https://bisq.community/t/funded-trade-wallet-spinning-waiting-resolved/7926)
**Author:** [@mavigro](https://bisq.community/u/mavigro)\ **Replies:** 0\ **Last updated:** [June 24, 2019, 11:10pm UTC](https://bisq.community/t/funded-trade-wallet-spinning-waiting-resolved/7926 "2019-06-24T23:10:54Z")
the submitted amount actually hit my bisq trading wallet (viewed in Funds Send as available) but the prompt to confirm the trade never happened and instead was spinning endlessly, After re-starting the bisq client I was … --- ## [Funds LOCKED in a failed trade. Need arbitrator to release them](https://bisq.community/t/funds-locked-in-a-failed-trade-need-arbitrator-to-release-them/7923)
**Author:** [@spottedmarley](https://bisq.community/u/spottedmarley)\ **Replies:** 2\ **Last updated:** [June 24, 2019, 5:52pm UTC](https://bisq.community/t/funds-locked-in-a-failed-trade-need-arbitrator-to-release-them/7923 "2019-06-24T17:52:56Z")
Trade Arbitrators: s6yrrpezc3zp6biy.onion:9999 g72ouph23eznvpuz.onion:9999 I have received payment for this trade and need the BTC released to the buyer. I cannot open a support ticket inside the client because the… --- ## [Funds sent not shown in balance and trade transfer not shown either](https://bisq.community/t/funds-sent-not-shown-in-balance-and-trade-transfer-not-shown-either/7916)
**Author:** [@greengarden](https://bisq.community/u/greengarden)\ **Replies:** 5\ **Last updated:** [June 24, 2019, 2:27am UTC](https://bisq.community/t/funds-sent-not-shown-in-balance-and-trade-transfer-not-shown-either/7916 "2019-06-24T02:27:58Z")
I installed v1.1.2 today after not having used Bisq for 6 months. Wanted to sell some BTC for Euro and tried to transfer 0.1 BTC to fund my Bisq wallet. This transaction now has 17 confirmations but is not shown in Bisq … --- ## [Other partner does not click on payment sent](https://bisq.community/t/other-partner-does-not-click-on-payment-sent/7917)
**Author:** [@haraldms](https://bisq.community/u/haraldms)\ **Replies:** 1\ **Last updated:** [June 23, 2019, 9:26pm UTC](https://bisq.community/t/other-partner-does-not-click-on-payment-sent/7917 "2019-06-23T21:26:59Z")
The trade was almost successful, but the sender of the payment did not click on “Payment sent”. I received the amount, but cannot confirm “Payment received” its grayed out. How can I send him a note to make him activate… --- ## [Deposit lost?](https://bisq.community/t/deposit-lost/7885)
**Author:** [@soloelsol](https://bisq.community/u/soloelsol)\ **Replies:** 18\ **Last updated:** [June 22, 2019, 1:13pm UTC](https://bisq.community/t/deposit-lost/7885 "2019-06-22T13:13:57Z")
Hello, I made a fail transantion, I tried to buy BTC by Bisq using Revolut, but it did not work. Nobody tricks nobody, only it din not work and I guess the deposit has to returned to me but it did not, besides the deposi… --- ## [Sent from wrong address ... help please](https://bisq.community/t/sent-from-wrong-address-help-please/7898)
**Author:** [@realtinydancer](https://bisq.community/u/realtinydancer)\ **Replies:** 7\ **Last updated:** [June 21, 2019, 9:54pm UTC](https://bisq.community/t/sent-from-wrong-address-help-please/7898 "2019-06-21T21:54:58Z")
I am taker getting BTC for XMR. I sent the proper amount of XMR but from a different wallet than was specified when beginning the trade. Will this be a problem? im not sure if the other side needs to see it coming from a… --- ## [How many Bisq coins to trade?](https://bisq.community/t/how-many-bisq-coins-to-trade/7883)
**Author:** [@sleeper](https://bisq.community/u/sleeper)\ **Replies:** 5\ **Last updated:** [June 21, 2019, 7:34am UTC](https://bisq.community/t/how-many-bisq-coins-to-trade/7883 "2019-06-21T07:34:16Z")
I thought it was 1 per trade but now I’m seeing 3 coins per trade? --- ## [BTC stuck in "blockchain confirmation"](https://bisq.community/t/btc-stuck-in-blockchain-confirmation/7878)
**Author:** [@takagari](https://bisq.community/u/takagari)\ **Replies:** 14\ **Last updated:** [June 21, 2019, 2:07am UTC](https://bisq.community/t/btc-stuck-in-blockchain-confirmation/7878 "2019-06-21T02:07:57Z")
Have a sale that’s been at “wait for blockchain” now for 18hrs. I feel like maybe the buyer is on an out dated version, last time this happened that was why. I’ve sent an e-mail to the buyer, but 5 hours and no respons… --- ## [My security deposit seems loss](https://bisq.community/t/my-security-deposit-seems-loss/7882)
**Author:** [@user101](https://bisq.community/u/user101)\ **Replies:** 17\ **Last updated:** [June 20, 2019, 5:29am UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882 "2019-06-20T05:29:16Z")
After I cancelled my trade offer, and my security deposit seems loss… --- ## [Restore wallet form seed with bisq seem do not work](https://bisq.community/t/restore-wallet-form-seed-with-bisq-seem-do-not-work/7831)
**Author:** [@hqroq](https://bisq.community/u/hqroq)\ **Replies:** 24\ **Last updated:** [June 19, 2019, 11:58pm UTC](https://bisq.community/t/restore-wallet-form-seed-with-bisq-seem-do-not-work/7831 "2019-06-19T23:58:05Z")
I accidentally overwrite my backup bisq and I can not restore the bsiq v1.1.2 wallet with the seed. it tells me that it has been restored but at restart I wallet is not restored. Can you tell me that it is possible wit… --- ## [Intalled Latest Version, But](https://bisq.community/t/intalled-latest-version-but/7674)
**Author:** [@JasonG](https://bisq.community/u/JasonG)\ **Replies:** 5\ **Last updated:** [June 17, 2019, 4:40am UTC](https://bisq.community/t/intalled-latest-version-but/7674 "2019-06-17T04:40:12Z")
I just installed the latest version and now on the buy or sell tables I should be able to trade but all offers are shaded and I can’t buy or sell with any one that qualifies. --- ## [How does account age verification work?](https://bisq.community/t/how-does-account-age-verification-work/7867)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 2\ **Last updated:** [June 15, 2019, 8:03pm UTC](https://bisq.community/t/how-does-account-age-verification-work/7867 "2019-06-15T20:03:51Z")
I’ve been trying to find docs on this but ultimately failed. Please, can someone point me towards the documentation and source for account age verification? --- ## [Major software errors happening! BACKUP your data folder constantly!](https://bisq.community/t/major-software-errors-happening-backup-your-data-folder-constantly/7863)
**Author:** [@spottedmarley](https://bisq.community/u/spottedmarley)\ **Replies:** 3\ **Last updated:** [June 15, 2019, 11:25am UTC](https://bisq.community/t/major-software-errors-happening-backup-your-data-folder-constantly/7863 "2019-06-15T11:25:34Z")
This just happened in the last 30 minutes… I had 5 pending SELL trades and 3 open SELL offers in my portfolio. I went out for a little while and I come home to see Bisq is flooded with errors. It said someone was trying … --- ## [Ticker api](https://bisq.community/t/ticker-api/7862)
**Author:** [@danuk76](https://bisq.community/u/danuk76)\ **Replies:** 2\ **Last updated:** [June 14, 2019, 5:53pm UTC](https://bisq.community/t/ticker-api/7862 "2019-06-14T17:53:17Z")
hi all any ideas why this does not work https://markets.bisq.network/api/ticker?market=mqx\_btc --- ## [Op\_return?](https://bisq.community/t/op-return/7846)
**Author:** [@Antonio](https://bisq.community/u/Antonio)\ **Replies:** 5\ **Last updated:** [June 13, 2019, 10:00pm UTC](https://bisq.community/t/op-return/7846 "2019-06-13T22:00:37Z")
Is this correct for a 0.01btc transaction? --- ## [1.1.2 still freezing my MacBook Pro every few minutes](https://bisq.community/t/1-1-2-still-freezing-my-macbook-pro-every-few-minutes/7839)
**Author:** [@ep.sys](https://bisq.community/u/ep.sys)\ **Replies:** 1\ **Last updated:** [June 11, 2019, 10:32am UTC](https://bisq.community/t/1-1-2-still-freezing-my-macbook-pro-every-few-minutes/7839 "2019-06-11T10:32:31Z")
As in the title. Updated from 1.1.1. Same issue regarding the whole mac os freezing for 10-20s every 2 minutes or so. any hints would be appreciated --- ## [Bootstrapping to p2p network failed](https://bisq.community/t/bootstrapping-to-p2p-network-failed/7816)
**Author:** [@gener16](https://bisq.community/u/gener16)\ **Replies:** 11\ **Last updated:** [June 10, 2019, 12:58pm UTC](https://bisq.community/t/bootstrapping-to-p2p-network-failed/7816 "2019-06-10T12:58:06Z")
Cannot to connect to bisq network. I receive a “bootstrapping to p2p network failed” and this error every time I try, and have attempted to use all 3 bridge options. If possible, I would even like to find out if I can ac… --- ## [Volume Charts Statistics API](https://bisq.community/t/volume-charts-statistics-api/7836)
**Author:** [@leon2076](https://bisq.community/u/leon2076)\ **Replies:** 1\ **Last updated:** [June 9, 2019, 3:10pm UTC](https://bisq.community/t/volume-charts-statistics-api/7836 "2019-06-09T15:10:29Z")
Hi, Does BISQ have an API for the global volume charts that is listed in the website resource Coindance https://coin.dance/volume/bisq? Many thanks Len --- ## [Exchange Cash2 for BTC](https://bisq.community/t/exchange-cash2-for-btc/7829)
**Author:** [@usao](https://bisq.community/u/usao)\ **Replies:** 2\ **Last updated:** [June 9, 2019, 8:33am UTC](https://bisq.community/t/exchange-cash2-for-btc/7829 "2019-06-09T08:33:25Z")
Im trying to trade Cash2 for BTC, can’t figure out how to setup Bisq to do that. Need some help please. --- ## [Installation / Launch failure - Bisq-1.1.1.dmg on MB Pro, OS X Yosemite V. 10.10.5](https://bisq.community/t/installation-launch-failure-bisq-1-1-1-dmg-on-mb-pro-os-x-yosemite-v-10-10-5/7768)
**Author:** [@secretsquirl](https://bisq.community/u/secretsquirl)\ **Replies:** 8\ **Last updated:** [June 7, 2019, 11:09pm UTC](https://bisq.community/t/installation-launch-failure-bisq-1-1-1-dmg-on-mb-pro-os-x-yosemite-v-10-10-5/7768 "2019-06-07T23:09:17Z")
Can’t launch Bisq Exchange from desktop or application folder, nothing happens upon query May 28 Joined Bisq forum to ask for HELP! Plz and Thx!! May 28 Searched youtube & reddit for similar issue. May 28 Cycled off a… --- ## [Cannot set % value above 100 for IRR currency](https://bisq.community/t/cannot-set-value-above-100-for-irr-currency/7825)
**Author:** [@m.m.m](https://bisq.community/u/m.m.m)\ **Replies:** 1\ **Last updated:** [June 7, 2019, 10:09am UTC](https://bisq.community/t/cannot-set-value-above-100-for-irr-currency/7825 "2019-06-07T10:09:20Z")
The official rates for BTC to IRR are not accurate, the real IRR/BTC value is 1,099,929,975 at the moment while official rates are around 34,000,000 IRR/BTC, and when making advertisements Bisq doesn’t allow us to use ei… --- ## [My trade timed out, and my btc deposit disapeared](https://bisq.community/t/my-trade-timed-out-and-my-btc-deposit-disapeared/7782)
**Author:** [@Ponchito](https://bisq.community/u/Ponchito)\ **Replies:** 5\ **Last updated:** [June 6, 2019, 11:00pm UTC](https://bisq.community/t/my-trade-timed-out-and-my-btc-deposit-disapeared/7782 "2019-06-06T23:00:43Z")
I was submitting an offer to buy btc and my offer timed out. I sent over the .00152 deposit, but my account now only shows .0010 in my account so I would have to send more btc to make the trade. What do you do in this … --- ## [Payment types - descriptions](https://bisq.community/t/payment-types-descriptions/7781)
**Author:** [@Ponchito](https://bisq.community/u/Ponchito)\ **Replies:** 3\ **Last updated:** [June 6, 2019, 4:08pm UTC](https://bisq.community/t/payment-types-descriptions/7781 "2019-06-06T16:08:41Z")
I am new to Bisq and trying to figure everything out. I wanted to try the Cash Deposit, but I’m not sure if its a digital transfer from bank to bank or if I have to physically go deposit money somewhere. Is there a pla… --- ## [What is this 10.26% mining fee?](https://bisq.community/t/what-is-this-10-26-mining-fee/7766)
**Author:** [@smoor](https://bisq.community/u/smoor)\ **Replies:** 2\ **Last updated:** [June 2, 2019, 8:58pm UTC](https://bisq.community/t/what-is-this-10-26-mining-fee/7766 "2019-06-02T20:58:14Z")
I successfully purchased some BTC via bisq. During the buy process I left the “Select trade fee currency” at the default which was 0.000060 BTC. Now after the purchase is complete, I see in my portoflio tab under Summar… --- ## [Open Trade Not Showing Up](https://bisq.community/t/open-trade-not-showing-up/7792)
**Author:** [@midniteman](https://bisq.community/u/midniteman)\ **Replies:** 4\ **Last updated:** [June 2, 2019, 1:00pm UTC](https://bisq.community/t/open-trade-not-showing-up/7792 "2019-06-02T13:00:29Z")
An individual said they sent me an open trade. It has been a couple of hours and I still have not see it. Does Bisq have to be fully synced to see Open Trades or should they appear automatically. On a related note when … --- ## [Help with recovering locked payout amount](https://bisq.community/t/help-with-recovering-locked-payout-amount/7783)
**Author:** [@bisqlover](https://bisq.community/u/bisqlover)\ **Replies:** 2\ **Last updated:** [June 2, 2019, 11:45am UTC](https://bisq.community/t/help-with-recovering-locked-payout-amount/7783 "2019-06-02T11:45:12Z")
On feb 24 I had a closed ticket as seller, and arbitrator didn’t unlocked the payout amount, which is still locked. IDtrade is bKGeref6-e50be3cf-53ed-47d3-9a2e-350da7fcd7bf-093 and arbitrator is s6yrrpezc3zp6biy.onion:9… [Previous page](https://bisq.community/c/support/18.md?page=34) [Next page](https://bisq.community/c/support/18.md?page=36)