# Support **URL:** https://bisq.community/c/support/18.md?page=36 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 37 --- ## [Payment started on buyer side, stuck on seller side](https://bisq.community/t/payment-started-on-buyer-side-stuck-on-seller-side/7757)
**Author:** [@Morgan](https://bisq.community/u/Morgan)\ **Replies:** 7\ **Last updated:** [May 30, 2019, 12:07pm UTC](https://bisq.community/t/payment-started-on-buyer-side-stuck-on-seller-side/7757 "2019-05-30T12:07:25Z")
Hello, I am the BTC buyer. I made a payment to the BTC seller via Revolut and he received it. I clicked on payment started on my side. The payment status message reads as : Message arrived at peer On the seller side,… --- ## [Timeout every offer](https://bisq.community/t/timeout-every-offer/7755)
**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\ **Replies:** 14\ **Last updated:** [May 28, 2019, 3:27pm UTC](https://bisq.community/t/timeout-every-offer/7755 "2019-05-28T15:27:24Z")
I am getting timeouts when trying to buy BSQ oder XMR, no matter what I offer I try to take. Seems like I cannot get a connection but am fully connected to the tornetwork and have 10 P2P Peers shwoing Mai-27 02:29:02.6… --- ## [New account limitations after 1.1.1](https://bisq.community/t/new-account-limitations-after-1-1-1/7693)
**Author:** [@atanaschristov](https://bisq.community/u/atanaschristov)\ **Replies:** 9\ **Last updated:** [May 28, 2019, 12:05pm UTC](https://bisq.community/t/new-account-limitations-after-1-1-1/7693 "2019-05-28T12:05:25Z")
Yesterday I’ve upgraded Bitsq and with the raised limitations, now I can’t use any payment method except p2p. My accounts are a older then 30 days, but still after 1st of March 2019. I agree that there should be a way t… --- ## [I am buying virtual currency at ATM. What is the recommended exchange?](https://bisq.community/t/i-am-buying-virtual-currency-at-atm-what-is-the-recommended-exchange/7742)
**Author:** [@hggair](https://bisq.community/u/hggair)\ **Replies:** 2\ **Last updated:** [May 27, 2019, 5:00am UTC](https://bisq.community/t/i-am-buying-virtual-currency-at-atm-what-is-the-recommended-exchange/7742 "2019-05-27T05:00:24Z")
I do not have bitcoins, I do not have an exchange or purchasing account. I wanted to buy a virtual currency at the ATM, so I would like to create an account. Do you have any recommended exchanges or purchasing places? Th… --- ## [Price node relay error execution](https://bisq.community/t/price-node-relay-error-execution/7747)
**Author:** [@mlsuyt](https://bisq.community/u/mlsuyt)\ **Replies:** 2\ **Last updated:** [May 26, 2019, 9:44pm UTC](https://bisq.community/t/price-node-relay-error-execution/7747 "2019-05-26T21:44:58Z")
Hello everybody, I have built bisq with : openjdk version “11.0.2” 2019-01-15 OpenJDK Runtime Environment 18.9 (build 11.0.2+9) OpenJDK 64-Bit Server VM 18.9 (build 11.0.2+9, mixed mode) The build was successful. I… --- ## [Pricenode error](https://bisq.community/t/pricenode-error/5320)
**Author:** [@init](https://bisq.community/u/init)\ **Replies:** 9\ **Last updated:** [May 26, 2019, 6:07pm UTC](https://bisq.community/t/pricenode-error/5320 "2019-05-26T18:07:57Z")
Has anyone had a pricenode error like this and know what it means? Apr-23 10:43:22.323 \[main\] WARN o.s.b.c.e.AnnotationConfigEmbeddedWebApplicationContext: Exception encountered during context initialization - cancell… --- ## [Withdrawn with Low Fee (3 sat/b)](https://bisq.community/t/withdrawn-with-low-fee-3-sat-b/7687)
**Author:** [@phrost](https://bisq.community/u/phrost)\ **Replies:** 3\ **Last updated:** [May 26, 2019, 5:29pm UTC](https://bisq.community/t/withdrawn-with-low-fee-3-sat-b/7687 "2019-05-26T17:29:07Z")
Hello, I tried to withdrawn some Bitcoins from my Bisq wallet but I set a small fee and I got stuck. Although I’m not in a hurry is there anyway to increase fee by Bisq plataform? Thanks. --- ## [Problem with IRR price allocation](https://bisq.community/t/problem-with-irr-price-allocation/7741)
**Author:** [@Bitiran](https://bisq.community/u/Bitiran)\ **Replies:** 9\ **Last updated:** [May 26, 2019, 5:25pm UTC](https://bisq.community/t/problem-with-irr-price-allocation/7741 "2019-05-26T17:25:34Z")
Hello, The Bitcoin price setup in creating new offer does not work with Iranian Rial. Your system automatically uses official price of USD in IRR which is not used for trade in Iran. In Iran we have 2 prices for USD, … --- ## [How can I get a virtual currency anonymously?](https://bisq.community/t/how-can-i-get-a-virtual-currency-anonymously/7726)
**Author:** [@hggair](https://bisq.community/u/hggair)\ **Replies:** 7\ **Last updated:** [May 26, 2019, 5:18pm UTC](https://bisq.community/t/how-can-i-get-a-virtual-currency-anonymously/7726 "2019-05-26T17:18:33Z")
I don’t have a virtual currency, so I want to know how to get a virtual currency anonymously. The necessary points are as follows. ・ No identity verification ・ I do not want to use ATM ・ You do not need a bank account … --- ## [Minimum bandwidth to run Bisq](https://bisq.community/t/minimum-bandwidth-to-run-bisq/7737)
**Author:** [@Darr](https://bisq.community/u/Darr)\ **Replies:** 4\ **Last updated:** [May 26, 2019, 5:03pm UTC](https://bisq.community/t/minimum-bandwidth-to-run-bisq/7737 "2019-05-26T17:03:28Z")
Hi, My connectivity at home is not so great. 4Mbps down / 500kbps up. Starting up Bisq is really really slow until everything is connected / synchronized. Sometimes it just never seems to connect. Really unstable / … --- ## [Error connecting to Bitcoin Network](https://bisq.community/t/error-connecting-to-bitcoin-network/7706)
**Author:** [@teddie](https://bisq.community/u/teddie)\ **Replies:** 3\ **Last updated:** [May 26, 2019, 4:52pm UTC](https://bisq.community/t/error-connecting-to-bitcoin-network/7706 "2019-05-26T16:52:45Z")
“Connection to the Bitcoin network failed because of an error: java.lang.NullPointerException”. Can’t load Bisq as I’m getting this error at startup. Recently updated to 1.11. Please help. --- ## [Looking for ARBITRATOR of Trade H4AJZUH](https://bisq.community/t/looking-for-arbitrator-of-trade-h4ajzuh/7745)
**Author:** [@wandering](https://bisq.community/u/wandering)\ **Replies:** 1\ **Last updated:** [May 26, 2019, 1:55pm UTC](https://bisq.community/t/looking-for-arbitrator-of-trade-h4ajzuh/7745 "2019-05-26T13:55:42Z")
My laptop crashed a few nights ago, destroying my hard drive. I had to restore my wallet only from the pass phrase on a different computer so don’t have any of the portfolio/trade details. I can’t command-O to open anyth… --- ## [What is a cash deposit account](https://bisq.community/t/what-is-a-cash-deposit-account/4991)
**Author:** [@mdarbyg](https://bisq.community/u/mdarbyg)\ **Replies:** 8\ **Last updated:** [May 25, 2019, 4:32am UTC](https://bisq.community/t/what-is-a-cash-deposit-account/4991 "2019-05-25T04:32:03Z")
Someone please explain to me what I am missing. I am willing to make a cash deposit at a US bank to the sellers account in order to buy BTC Why do I have to create a national currency account? No bank account of mine … --- ## [Restoring bisq wallet with seed, password & start date only?](https://bisq.community/t/restoring-bisq-wallet-with-seed-password-start-date-only/7718)
**Author:** [@wandering](https://bisq.community/u/wandering)\ **Replies:** 9\ **Last updated:** [May 24, 2019, 4:24pm UTC](https://bisq.community/t/restoring-bisq-wallet-with-seed-password-start-date-only/7718 "2019-05-24T16:24:05Z")
Hi. My computer crashed suddenly last night & I had to get a new one. I have my Bisq wallet seed, password, and date I started trading. I do not have the backup as the old hard drive is completely dead. I have one disput… --- ## [How do you find arbitrators from only the trade ID?](https://bisq.community/t/how-do-you-find-arbitrators-from-only-the-trade-id/7731)
**Author:** [@wandering](https://bisq.community/u/wandering)\ **Replies:** 5\ **Last updated:** [May 23, 2019, 7:09pm UTC](https://bisq.community/t/how-do-you-find-arbitrators-from-only-the-trade-id/7731 "2019-05-23T19:09:59Z")
My computer crashed and the hard drive was destroyed. I restored the wallet using the seed and date on a new computer but all the data is gone other than transactions. I still have two open trades (one in dispute and the… --- ## [Support Tab Icon](https://bisq.community/t/support-tab-icon/7681)
**Author:** [@tieck](https://bisq.community/u/tieck)\ **Replies:** 2\ **Last updated:** [May 20, 2019, 3:49pm UTC](https://bisq.community/t/support-tab-icon/7681 "2019-05-20T15:49:49Z")
Will an icon be displayed at the support tab if there are new questions/answers from the arbitrator as it is displayed for open trades? If yes could it be that this is not working in certain constellations? --- ## [Can't connect fto tor](https://bisq.community/t/cant-connect-fto-tor/7702)
**Author:** [@wildernessfarming](https://bisq.community/u/wildernessfarming)\ **Replies:** 1\ **Last updated:** [May 20, 2019, 2:50pm UTC](https://bisq.community/t/cant-connect-fto-tor/7702 "2019-05-20T14:50:45Z")
New bisq installation not connecting to tor --- ## [Installing Bisq on Raspberry Pi 3 Troubles](https://bisq.community/t/installing-bisq-on-raspberry-pi-3-troubles/6249)
**Author:** [@nick.chen](https://bisq.community/u/nick.chen)\ **Replies:** 4\ **Last updated:** [May 20, 2019, 4:08am UTC](https://bisq.community/t/installing-bisq-on-raspberry-pi-3-troubles/6249 "2019-05-20T04:08:20Z")
Hello Everyone, before I begin my post, I just wanted to recognize all of the hard work everyone in this post did: https://bisq.community/t/2-btc-bounty-for-improving-performance-of-bitsquare-on-raspberry-pi/295… --- ## [How to add altcoin Makerdao/DAI?](https://bisq.community/t/how-to-add-altcoin-makerdao-dai/7670)
**Author:** [@Darr](https://bisq.community/u/Darr)\ **Replies:** 5\ **Last updated:** [May 17, 2019, 9:34am UTC](https://bisq.community/t/how-to-add-altcoin-makerdao-dai/7670 "2019-05-17T09:34:23Z")
Hi, I would like to trade in DAI but DAI does not show in the altcoin dropdown list in Accounts of V1.1.1. So I am unable to create a DAI account. Thanks. --- ## [Please help! Trying to withdraw BTC funds and no transaction found](https://bisq.community/t/please-help-trying-to-withdraw-btc-funds-and-no-transaction-found/7685)
**Author:** [@jw\_hansen](https://bisq.community/u/jw_hansen)\ **Replies:** 2\ **Last updated:** [May 16, 2019, 4:32pm UTC](https://bisq.community/t/please-help-trying-to-withdraw-btc-funds-and-no-transaction-found/7685 "2019-05-16T16:32:31Z")
Several days ago I submitted a transaction to withdraw BTC from my account but the transaction has never been found yet my BTC is not in my wallet (it is stuck in a transaction that hasn’t apparently been picked up by th… --- ## [BUG: Warning message reappears indefinitely after closing](https://bisq.community/t/bug-warning-message-reappears-indefinitely-after-closing/7682)
**Author:** [@somebody](https://bisq.community/u/somebody)\ **Replies:** 1\ **Last updated:** [May 16, 2019, 3:18pm UTC](https://bisq.community/t/bug-warning-message-reappears-indefinitely-after-closing/7682 "2019-05-16T15:18:38Z")
Steps to reproduce: Click “Buy BTC” Enter price in EUR Enter limit price in EUR at which you want to buy Change the amount of BTC from current limit (0.01 in my case) to (0.02 in my case). Click somewhere else and the… --- ## [Please help! BTC gone?: After application freeze at shutdown current offer no longer visible in available offers and can no longer be edited or deleted from "Portfolio/My Open Offers"](https://bisq.community/t/please-help-btc-gone-after-application-freeze-at-shutdown-current-offer-no-longer-visible-in-available-offers-and-can-no-longer-be-edited-or-deleted-from-portfolio-my-open-offers/7598)
**Author:** [@CBA](https://bisq.community/u/CBA)\ **Replies:** 7\ **Last updated:** [May 15, 2019, 6:01pm UTC](https://bisq.community/t/please-help-btc-gone-after-application-freeze-at-shutdown-current-offer-no-longer-visible-in-available-offers-and-can-no-longer-be-edited-or-deleted-from-portfolio-my-open-offers/7598 "2019-05-15T18:01:05Z")
After experiencing various problems/bugs and wasting fees for failed orders now this (no, not funny at all :worried:): I’ve created an offer to sell BTC using bisq 1.1.0. After running bisq for a while with nobody takin… --- ## [Funds still locked after arbitration](https://bisq.community/t/funds-still-locked-after-arbitration/7661)
**Author:** [@st3real](https://bisq.community/u/st3real)\ **Replies:** 3\ **Last updated:** [May 15, 2019, 2:11pm UTC](https://bisq.community/t/funds-still-locked-after-arbitration/7661 "2019-05-15T14:11:53Z")
Hi, after a trade where a buyer disappeard my trade with the tradeID IFTQ7IHE-8a0f7720-019b-4633-9069-32cab854c191-095 was canceled. I got in contact to the arbitrator and he suggested to do this to unlock the funds: … --- ## [BTC seller with trade ID 77262: Please get in touch](https://bisq.community/t/btc-seller-with-trade-id-77262-please-get-in-touch/7679)
**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Replies:** 0\ **Last updated:** [May 15, 2019, 10:39am UTC](https://bisq.community/t/btc-seller-with-trade-id-77262-please-get-in-touch/7679 "2019-05-15T10:39:40Z")
I have an open dispute where the take offer attempt failed but the buyer sent the EUR to the seller. Trade ID: 77262-d905bdac-5ad0-48d3-8ff0-851e4d4e4e5e-101 The seller probably does not receive the dispute messages as… --- ## [Security deposit "Reserved" but no open transaction](https://bisq.community/t/security-deposit-reserved-but-no-open-transaction/7663)
**Author:** [@somebody](https://bisq.community/u/somebody)\ **Replies:** 1\ **Last updated:** [May 14, 2019, 11:46am UTC](https://bisq.community/t/security-deposit-reserved-but-no-open-transaction/7663 "2019-05-14T11:46:54Z")
I created my 2nd buy order yesterday and left the PC on during the night. Today the order is gone from “Open orders” but the security deposit is still reserved (not locked though). How to resolve this? --- ## [Taker fee transaction ID does not exist (x3)](https://bisq.community/t/taker-fee-transaction-id-does-not-exist-x3/7659)
**Author:** [@Devil](https://bisq.community/u/Devil)\ **Replies:** 3\ **Last updated:** [May 14, 2019, 8:54am UTC](https://bisq.community/t/taker-fee-transaction-id-does-not-exist-x3/7659 "2019-05-14T08:54:34Z")
I havent used Bisq in over a year, but decided to get back in to sell some BTC. I took one offer as a taker, and that went fine. Then created 3 offers as a maker, all of which have been taken now, between 3 and 12 hour… --- ## [Error message on startup and when trying to take offers](https://bisq.community/t/error-message-on-startup-and-when-trying-to-take-offers/7626)
**Author:** [@p5948qp](https://bisq.community/u/p5948qp)\ **Replies:** 5\ **Last updated:** [May 12, 2019, 11:20am UTC](https://bisq.community/t/error-message-on-startup-and-when-trying-to-take-offers/7626 "2019-05-12T11:20:50Z")
Hi everyone, I get an error popup each time I start up Bisq and also when I try to take an offer to buy Bitcoin. Please see this screenshot: After I click Close on the message, Bisq takes a long time to check if the… --- ## [Mandatory update to v1.1.1 - removed ban for SEPA regions and Interac](https://bisq.community/t/mandatory-update-to-v1-1-1-removed-ban-for-sepa-regions-and-interac/7588)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 9\ **Last updated:** [May 11, 2019, 4:37pm UTC](https://bisq.community/t/mandatory-update-to-v1-1-1-removed-ban-for-sepa-regions-and-interac/7588 "2019-05-11T16:37:58Z")
As announced we removed the ban for German and Dutch SEPA bank transfers and for Interac (CAD). Additionally we require now version 1.1.0 for trading as that comes with additional security features to protect users agai… --- ## [Where to buy BSQ?](https://bisq.community/t/where-to-buy-bsq/7589)
**Author:** [@Hatch\_Support](https://bisq.community/u/Hatch_Support)\ **Replies:** 8\ **Last updated:** [May 11, 2019, 10:49am UTC](https://bisq.community/t/where-to-buy-bsq/7589 "2019-05-11T10:49:55Z")
On what markets can i buy BSQ? Or i can exchange BSQ/HATCH right here? I need 0.1BSQ or more. --- ## [Support ticket reply time](https://bisq.community/t/support-ticket-reply-time/7599)
**Author:** [@kieran](https://bisq.community/u/kieran)\ **Replies:** 1\ **Last updated:** [May 11, 2019, 10:46am UTC](https://bisq.community/t/support-ticket-reply-time/7599 "2019-05-11T10:46:18Z")
Hi, I had a trade open since Friday which gives me plenty of time to complete the trade when i get back from the long weekend, but the maker opened a support ticket before the trade expired (giving me 2 days to reply) w… [Previous page](https://bisq.community/c/support/18.md?page=35) [Next page](https://bisq.community/c/support/18.md?page=37)