# Support **URL:** https://bisq.community/c/support/18.md?page=37 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 38 --- ## [Where is account age displayed inside Bisq software?](https://bisq.community/t/where-is-account-age-displayed-inside-bisq-software/7614)
**Author:** [@freesov](https://bisq.community/u/freesov)\ **Replies:** 2\ **Last updated:** [May 11, 2019, 10:40am UTC](https://bisq.community/t/where-is-account-age-displayed-inside-bisq-software/7614 "2019-05-11T10:40:26Z")
Hi everyone, quick question: where is the account age displayed inside the Bisq software? I just installed version 1.1.1 fresh on Windows 7 and I can’t find the account age anywhere inside the software. I haven’t set up… --- ## [Cant sign up](https://bisq.community/t/cant-sign-up/7640)
**Author:** [@jamieacu](https://bisq.community/u/jamieacu)\ **Replies:** 2\ **Last updated:** [May 11, 2019, 10:28am UTC](https://bisq.community/t/cant-sign-up/7640 "2019-05-11T10:28:42Z")
Hi I downloaded onto mac a few days ago. Now its asking for password, or if not then to restore from seed. I dont have either because I did not set all this up. But without it I can do anything? Please advise me. --- ## [Transaction not in mempool](https://bisq.community/t/transaction-not-in-mempool/7648)
**Author:** [@Delmonte](https://bisq.community/u/Delmonte)\ **Replies:** 2\ **Last updated:** [May 11, 2019, 10:09am UTC](https://bisq.community/t/transaction-not-in-mempool/7648 "2019-05-11T10:09:36Z")
I was hoping if anybody could help me out or maybe experiences similar problems with this. Recently I bought btc with Bisq (V1.1.1) and I wanted to move them to my Bitcoin Core full node (0.18.0). However, the transacti… --- ## [BSQ recieve address](https://bisq.community/t/bsq-recieve-address/7653)
**Author:** [@WToe](https://bisq.community/u/WToe)\ **Replies:** 1\ **Last updated:** [May 11, 2019, 8:04am UTC](https://bisq.community/t/bsq-recieve-address/7653 "2019-05-11T08:04:03Z")
Hi There, Just to be sure; If I want to create a BSQ altcoin account, I can put in the “BSQ receive address” as stated under DAO-receive ? (it starts with a ‘B’) thanks for your answer. WT --- ## [Seller unable to confirm, arbitor pays BTC back to seller (solved)](https://bisq.community/t/seller-unable-to-confirm-arbitor-pays-btc-back-to-seller-solved/7620)
**Author:** [@ajgarnerin](https://bisq.community/u/ajgarnerin)\ **Replies:** 10\ **Last updated:** [May 9, 2019, 9:30pm UTC](https://bisq.community/t/seller-unable-to-confirm-arbitor-pays-btc-back-to-seller-solved/7620 "2019-05-09T21:30:21Z")
I had two trades as a BTC buyer / maker. Both went to arbitration because the seller could not confirm because of a technical problem, one of the arbitrators mentioned a bug. One of the trades went fine and the BTC was … --- ## [BSQ transaction not confirming](https://bisq.community/t/bsq-transaction-not-confirming/7596)
**Author:** [@jaime](https://bisq.community/u/jaime)\ **Replies:** 18\ **Last updated:** [May 9, 2019, 7:42am UTC](https://bisq.community/t/bsq-transaction-not-confirming/7596 "2019-05-09T07:42:17Z")
I opened a trade to sell BSQ for BTC. Someone accepted and I proceeded to sent the BSQ to their address. After 10 hours this transaction is still not confirmed. TX 4eec1d818b827fda9eea40427de8f0339eb67fa65a574ecb52447ece… --- ## [Funds still locked and support ticket closed](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560)
**Author:** [@st3real](https://bisq.community/u/st3real)\ **Replies:** 5\ **Last updated:** [May 8, 2019, 6:33pm UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560 "2019-05-08T18:33:09Z")
I had a disputed trade were the buyer did not replay and never paid. The arbitrator said that he will unlock but my funds are till locked and I cannot put another offer to sell. Also I cannot reopen the support ticket. D… --- ## [Visa Gift Cards?](https://bisq.community/t/visa-gift-cards/7618)
**Author:** [@Tindustries](https://bisq.community/u/Tindustries)\ **Replies:** 1\ **Last updated:** [May 8, 2019, 6:38am UTC](https://bisq.community/t/visa-gift-cards/7618 "2019-05-08T06:38:51Z")
Is there any way to pay/get paid in visa gift cards to an account? If not then there definitely should be because it is very anonymous, especially on the buyers side, and the buyer can’t take their money back. I am tryin… --- ## [Anyone traded with jsumctnyhgynxmjg.onion?](https://bisq.community/t/anyone-traded-with-jsumctnyhgynxmjg-onion/7607)
**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Replies:** 0\ **Last updated:** [May 7, 2019, 2:02pm UTC](https://bisq.community/t/anyone-traded-with-jsumctnyhgynxmjg-onion/7607 "2019-05-07T14:02:01Z")
This user uses multiple account names (German SEPA accounts and Moneybeam). At least one of those account got blocked by the bank for unknown reasons. We suspect he is doing money laundering that is why there have not be… --- ## [Delay BTC release for Fiat trades](https://bisq.community/t/delay-btc-release-for-fiat-trades/7505)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 14\ **Last updated:** [May 7, 2019, 3:27am UTC](https://bisq.community/t/delay-btc-release-for-fiat-trades/7505 "2019-05-07T03:27:03Z")
As we cannot be sure that the stolen bank accout scammer is trying to extend to other reagions and payment methods I would suggest any BTC seller (Fiat) to delay the release of the BTC (confirmation of receipt). That wil… --- ## [No interest in BTC buy offer](https://bisq.community/t/no-interest-in-btc-buy-offer/7585)
**Author:** [@AndyCC](https://bisq.community/u/AndyCC)\ **Replies:** 6\ **Last updated:** [May 6, 2019, 4:38pm UTC](https://bisq.community/t/no-interest-in-btc-buy-offer/7585 "2019-05-06T16:38:42Z")
Hello, I have a reasonable 0% BTC buy offer (just about 0.18 BTC) running. What is the recommended time-frame until I have to assume that there is no interest in my offer ? All fees are lost when I cancel my buy offer… --- ## [No trade ID on Zelle transfer](https://bisq.community/t/no-trade-id-on-zelle-transfer/7592)
**Author:** [@MissouriCoin](https://bisq.community/u/MissouriCoin)\ **Replies:** 1\ **Last updated:** [May 6, 2019, 1:25pm UTC](https://bisq.community/t/no-trade-id-on-zelle-transfer/7592 "2019-05-06T13:25:40Z")
Tl;Dr - btc buyer didnt add trade ID info on transaction, as btc seller, should I dispute this trade? What would happen in the dispute case? So I recently made a relatively small sale of BTC using Zelle on Bisq. I belie… --- ## [Upgrading to 1.1.0 .deb](https://bisq.community/t/upgrading-to-1-1-0-deb/7587)
**Author:** [@onlooker](https://bisq.community/u/onlooker)\ **Replies:** 8\ **Last updated:** [May 6, 2019, 8:54am UTC](https://bisq.community/t/upgrading-to-1-1-0-deb/7587 "2019-05-06T08:54:42Z")
Hello, I just downloaded bisq a few days ago to check it out. Now I see the update is out, but my question is since I am on Ubuntu, what is the proper way to update? I know i have to manually update it since it is not … --- ## [Is it possible to filter accounts by age when placing an offer?](https://bisq.community/t/is-it-possible-to-filter-accounts-by-age-when-placing-an-offer/7569)
**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Replies:** 8\ **Last updated:** [May 5, 2019, 1:44pm UTC](https://bisq.community/t/is-it-possible-to-filter-accounts-by-age-when-placing-an-offer/7569 "2019-05-05T13:44:52Z")
I was just wondering if it was possible to filter or restrict accounts that can take an offer? For example, if I place an offer to sell some BTC, then would it be possible to prevent new accounts of below 30 or 60 days … --- ## [Please update to v1.1.0 ASAP - older versions will stop working soon](https://bisq.community/t/please-update-to-v1-1-0-asap-older-versions-will-stop-working-soon/7572)
**Author:** [@m52go](https://bisq.community/u/m52go)\ **Replies:** 3\ **Last updated:** [May 5, 2019, 12:29am UTC](https://bisq.community/t/please-update-to-v1-1-0-asap-older-versions-will-stop-working-soon/7572 "2019-05-05T00:29:56Z")
Older versions of the software will be blocked from trading in the next ~2 days. More details in Christoph’s post here. --- ## [Anyone traded with jsumctnyhgynxmjg.onion:9999?](https://bisq.community/t/anyone-traded-with-jsumctnyhgynxmjg-onion-9999/7584)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 0\ **Last updated:** [May 5, 2019, 12:28am UTC](https://bisq.community/t/anyone-traded-with-jsumctnyhgynxmjg-onion-9999/7584 "2019-05-05T00:28:31Z")
If you had trades with a BTC buyer with onion address jsumctnyhgynxmjg.onion:9999 please PM me and send me a screenshot of the trade details as well as the JSON file. This user is very likely a stolen bank account scamm… --- ## [Reason for payment does not match](https://bisq.community/t/reason-for-payment-does-not-match/7582)
**Author:** [@quijote30](https://bisq.community/u/quijote30)\ **Replies:** 3\ **Last updated:** [May 4, 2019, 1:43am UTC](https://bisq.community/t/reason-for-payment-does-not-match/7582 "2019-05-04T01:43:59Z")
Hi!!! I just received a fiat transfer from a peer i already traded with, but in my bank receipt there is not any mention to the reason for payment showed in the traded as usual (last time I traded with him it appeared) … --- ## [Trade stuck before step 1](https://bisq.community/t/trade-stuck-before-step-1/7245)
**Author:** [@kgro](https://bisq.community/u/kgro)\ **Replies:** 38\ **Last updated:** [May 3, 2019, 7:56pm UTC](https://bisq.community/t/trade-stuck-before-step-1/7245 "2019-05-03T19:56:41Z")
I have a trade that has stuck even before step 1. Seems that there is an issue with taker fee transaction (based on fact that the transaction row does not have a “OK” symbol at the end. Please see screen shots and help… --- ## [Glitch: fixed amount of BTC increased from 0.0624 to 0.0626 after a few edits of the sell BTC offer. Editing is no longer available](https://bisq.community/t/glitch-fixed-amount-of-btc-increased-from-0-0624-to-0-0626-after-a-few-edits-of-the-sell-btc-offer-editing-is-no-longer-available/7565)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 4\ **Last updated:** [May 2, 2019, 12:52pm UTC](https://bisq.community/t/glitch-fixed-amount-of-btc-increased-from-0-0624-to-0-0626-after-a-few-edits-of-the-sell-btc-offer-editing-is-no-longer-available/7565 "2019-05-02T12:52:03Z")
Hello everyone, I have posted an offer to sell 0.0624 BTC and I’ve been editing the deviation from market price from time to time. I noticed that after one of the edits, the amount increased to 0.0625 BTC, I thought it… --- ## [No update from 0.9.5 to 1.0.1?](https://bisq.community/t/no-update-from-0-9-5-to-1-0-1/7541)
**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\ **Replies:** 6\ **Last updated:** [April 29, 2019, 6:01pm UTC](https://bisq.community/t/no-update-from-0-9-5-to-1-0-1/7541 "2019-04-29T18:01:26Z")
Bisq has always prompted me to update whenever there is a newer version. But now I’m in version 0.9.5 and it’s not giving me the option to update to the latest version (1.0.1?). Am I the only case or is it so for every… --- ## [Transfer funds to Coinswitch times out](https://bisq.community/t/transfer-funds-to-coinswitch-times-out/7534)
**Author:** [@Stormed](https://bisq.community/u/Stormed)\ **Replies:** 2\ **Last updated:** [April 28, 2019, 2:34pm UTC](https://bisq.community/t/transfer-funds-to-coinswitch-times-out/7534 "2019-04-28T14:34:55Z")
Hello. It have been 12 hours since I sent my complete funds from Bisq to Coinswitch and the trade timed out. Bisq output is still 0 confirmations. What did I wrong and are my Bitcoin lost? Regards Stormed --- ## [Timeout error when taking offer](https://bisq.community/t/timeout-error-when-taking-offer/7511)
**Author:** [@mantesh](https://bisq.community/u/mantesh)\ **Replies:** 11\ **Last updated:** [April 28, 2019, 10:29am UTC](https://bisq.community/t/timeout-error-when-taking-offer/7511 "2019-04-28T10:29:28Z")
Im unable to take offers as every time there is a time out error. restarting does not help. My connection seems fine, and is not part of the blocked list. what to do? --- ## [No deposit TXN, instructions unclear to find deposit TXN id](https://bisq.community/t/no-deposit-txn-instructions-unclear-to-find-deposit-txn-id/7523)
**Author:** [@eeeper](https://bisq.community/u/eeeper)\ **Replies:** 3\ **Last updated:** [April 27, 2019, 1:02pm UTC](https://bisq.community/t/no-deposit-txn-instructions-unclear-to-find-deposit-txn-id/7523 "2019-04-27T13:02:32Z")
I just tried to open up a dispute for a failed trade (no deposit transaction) and it’s asking me for the deposit TXN id, to select it from a dropdown list. It says “You can find the correct transaction by opening the tr… --- ## [Taken out of support, but is still in the portvolio](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466)
**Author:** [@i-forest](https://bisq.community/u/i-forest)\ **Replies:** 7\ **Last updated:** [April 27, 2019, 7:01am UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466 "2019-04-27T07:01:22Z")
Z6ghiti3 is taken out of support, but is still in the portfolio. v0.9.8 --- ## [Trade Timed out and funds still locked](https://bisq.community/t/trade-timed-out-and-funds-still-locked/7469)
**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Replies:** 12\ **Last updated:** [April 26, 2019, 10:21am UTC](https://bisq.community/t/trade-timed-out-and-funds-still-locked/7469 "2019-04-26T10:21:50Z")
On 15 April I took an offer (Trade ID: 55503515) to sell .1102 BTC by SEPA. The buyer never started the payment. I opened a dispute after 4 days because I started to see the pop-up message on Bisq about charge-backs an… --- ## [Major bug in Bisq. Transactions not broadcasting and timing out](https://bisq.community/t/major-bug-in-bisq-transactions-not-broadcasting-and-timing-out/7478)
**Author:** [@horacen](https://bisq.community/u/horacen)\ **Replies:** 8\ **Last updated:** [April 23, 2019, 10:40pm UTC](https://bisq.community/t/major-bug-in-bisq-transactions-not-broadcasting-and-timing-out/7478 "2019-04-23T22:40:22Z")
I can’t trade anymore. I open a trade for BTC-\>XMR and someone takes my trade. The transaction ID is not listed on the bitcoin network and the trade times out and I get refunded after a few days. How can I solve this? … --- ## [Insufficient.Money.Exception - Help please](https://bisq.community/t/insufficient-money-exception-help-please/7473)
**Author:** [@zedzeroth](https://bisq.community/u/zedzeroth)\ **Replies:** 8\ **Last updated:** [April 23, 2019, 2:34pm UTC](https://bisq.community/t/insufficient-money-exception-help-please/7473 "2019-04-23T14:34:22Z")
Thanks --- ## [After upgrading from 0.9.8 to 1.0.1, trade limit has been halved](https://bisq.community/t/after-upgrading-from-0-9-8-to-1-0-1-trade-limit-has-been-halved/7456)
**Author:** [@goraelec](https://bisq.community/u/goraelec)\ **Replies:** 6\ **Last updated:** [April 22, 2019, 11:14pm UTC](https://bisq.community/t/after-upgrading-from-0-9-8-to-1-0-1-trade-limit-has-been-halved/7456 "2019-04-22T23:14:44Z")
Hello I have upgraded to 1.0.1 and my trade limit for 22 d.o. SEPA account has been halved to 0.0625. I couldn’t find any reference to this, except for the present situation with a chargeback scammer, but nothing in the… --- ## [Bisq 1.0.1 crash](https://bisq.community/t/bisq-1-0-1-crash/7428)
**Author:** [@AndyCC](https://bisq.community/u/AndyCC)\ **Replies:** 8\ **Last updated:** [April 22, 2019, 7:20pm UTC](https://bisq.community/t/bisq-1-0-1-crash/7428 "2019-04-22T19:20:33Z")
Any Idea ? \[user@user-pc bisq-bin\]$ bisq Apr-18 23:14:24.829 \[main\] INFO bisq.core.setup.CoreSetup: Log files under: /home/user/.local/share/Bisq/bisq Apr-18 23:14:24.851 \[main\] INFO bisq.common.util.Utilities: Sys… --- ## [Reminder: Always verify senders bank account data!](https://bisq.community/t/reminder-always-verify-senders-bank-account-data/7391)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 10\ **Last updated:** [April 22, 2019, 4:32pm UTC](https://bisq.community/t/reminder-always-verify-senders-bank-account-data/7391 "2019-04-22T16:32:20Z")
Please be reminded to verify that the sender’s bank details match EXACTLY the Fiat payment account details presented in the trade process. In case of any mismatch - even tiny - open a dispute with cmd+o. [Previous page](https://bisq.community/c/support/18.md?page=36) [Next page](https://bisq.community/c/support/18.md?page=38)