# Support

**URL:** https://bisq.community/c/support/18.md?page=38

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 39

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## [An error occured at task: MakerCreateAndSignContract](https://bisq.community/t/an-error-occured-at-task-makercreateandsigncontract/7431)

<div class="topic-metadata">

**Author:** [@CryptoGal](https://bisq.community/u/CryptoGal)\
**Replies:** 4\
**Last updated:** [April 21, 2019, 10:56am UTC](https://bisq.community/t/an-error-occured-at-task-makercreateandsigncontract/7431 "2019-04-21T10:56:45Z")

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Have an offer up and I have had a message box pop up a couple of times already saying: An error occured when someone tried to take one of your offers: An error occured at task: MakerCreateAndSignContract Exception me…

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## [Account older than 365 days gets warning it is younger 2 months](https://bisq.community/t/account-older-than-365-days-gets-warning-it-is-younger-2-months/7460)

<div class="topic-metadata">

**Author:** [@knut42](https://bisq.community/u/knut42)\
**Replies:** 1\
**Last updated:** [April 20, 2019, 12:15pm UTC](https://bisq.community/t/account-older-than-365-days-gets-warning-it-is-younger-2-months/7460 "2019-04-20T12:15:23Z")

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Hi there. With 1.0.1 I get warnings that my account (way older than 365 days) is not old enough to trade \> 0.25 BTC and it needs to grow older than 2 months. That is obviously not true. What is going on?

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## [Can no longer edit offers](https://bisq.community/t/can-no-longer-edit-offers/7427)

<div class="topic-metadata">

**Author:** [@rupert223](https://bisq.community/u/rupert223)\
**Replies:** 3\
**Last updated:** [April 19, 2019, 1:42pm UTC](https://bisq.community/t/can-no-longer-edit-offers/7427 "2019-04-19T13:42:23Z")

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Since i upgraded a day ago i noticed i am unable to edit my existing offers. I usually create offers with a high percentage in advance and properly adjust them to the market later on as the market changes. Now i’m stuc…

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## [Blockchain Confirmation Stuck 4-19-19](https://bisq.community/t/blockchain-confirmation-stuck-4-19-19/7438)

<div class="topic-metadata">

**Author:** [@bisqman](https://bisq.community/u/bisqman)\
**Replies:** 2\
**Last updated:** [April 19, 2019, 1:26pm UTC](https://bisq.community/t/blockchain-confirmation-stuck-4-19-19/7438 "2019-04-19T13:26:05Z")

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Hello, new here and am seeking assistance. I completed one trade and have another with the same seller in progress. Between those I initiated a second trade with another seller and it is stuck in confirmation. It has bee…

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## [BTC Seller Doesn't Release](https://bisq.community/t/btc-seller-doesnt-release/7444)

<div class="topic-metadata">

**Author:** [@eeeper](https://bisq.community/u/eeeper)\
**Replies:** 3\
**Last updated:** [April 19, 2019, 12:34pm UTC](https://bisq.community/t/btc-seller-doesnt-release/7444 "2019-04-19T12:34:47Z")

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When a BTC Seller doesn’t release the btc after being paid and the 24hrs expires and it goes into arbitration how long does it take to resolve this? So far I’ve been waiting over 48 hours since the trade ended and it lo…

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## [Do we need to buy BSQ in Bisq at the market?](https://bisq.community/t/do-we-need-to-buy-bsq-in-bisq-at-the-market/7416)

<div class="topic-metadata">

**Author:** [@itsme](https://bisq.community/u/itsme)\
**Replies:** 5\
**Last updated:** [April 18, 2019, 8:43pm UTC](https://bisq.community/t/do-we-need-to-buy-bsq-in-bisq-at-the-market/7416 "2019-04-18T20:43:48Z")

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… is there a video or a doc step by step? m.

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## [Understanding transaction fee popup message](https://bisq.community/t/understanding-transaction-fee-popup-message/7393)

<div class="topic-metadata">

**Author:** [@reipichu](https://bisq.community/u/reipichu)\
**Replies:** 2\
**Last updated:** [April 14, 2019, 5:31am UTC](https://bisq.community/t/understanding-transaction-fee-popup-message/7393 "2019-04-14T05:31:19Z")

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I just created my first Sell order in Bisq and I’m struggling to understand some things. During the process, when I was asked to fund my Trade Wallet, there was a popup message which said to ensure that I set a fee of a…

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## [Edit Payments](https://bisq.community/t/edit-payments/7388)

<div class="topic-metadata">

**Author:** [@JasonG](https://bisq.community/u/JasonG)\
**Replies:** 2\
**Last updated:** [April 13, 2019, 9:02am UTC](https://bisq.community/t/edit-payments/7388 "2019-04-13T09:02:57Z")

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Any reason why we can not edit payment information? For example on US money orders we can not edit address. Creating a whole new payment account all just because we moved across town or across the country like most Ameri…

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## [Looking to buy bitcoin or lite coins](https://bisq.community/t/looking-to-buy-bitcoin-or-lite-coins/7386)

<div class="topic-metadata">

**Author:** [@Bobthebanker](https://bisq.community/u/Bobthebanker)\
**Replies:** 2\
**Last updated:** [April 13, 2019, 8:56am UTC](https://bisq.community/t/looking-to-buy-bitcoin-or-lite-coins/7386 "2019-04-13T08:56:38Z")

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I would like to see if anyone is interested in selling coins. But all I have is a chime debit card . Thank yo u

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## [Please develop a bitsqure client for chromebook](https://bisq.community/t/please-develop-a-bitsqure-client-for-chromebook/1803)

<div class="topic-metadata">

**Author:** [@xde](https://bisq.community/u/xde)\
**Replies:** 9\
**Last updated:** [April 12, 2019, 9:34pm UTC](https://bisq.community/t/please-develop-a-bitsqure-client-for-chromebook/1803 "2019-04-12T21:34:58Z")

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I found a technology :https://developer.chrome.com/native-client

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## [Error with bisq on win 7 64bit](https://bisq.community/t/error-with-bisq-on-win-7-64bit/7369)

<div class="topic-metadata">

**Author:** [@noavaran](https://bisq.community/u/noavaran)\
**Replies:** 3\
**Last updated:** [April 12, 2019, 4:02pm UTC](https://bisq.community/t/error-with-bisq-on-win-7-64bit/7369 "2019-04-12T16:02:49Z")

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I have installed bisq on winsows 7 64bit ultimate but it doesn’t run , who can help me here please soon Thank you

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## [National Bank Transfer offer missing info](https://bisq.community/t/national-bank-transfer-offer-missing-info/7365)

<div class="topic-metadata">

**Author:** [@MissouriCoin](https://bisq.community/u/MissouriCoin)\
**Replies:** 3\
**Last updated:** [April 11, 2019, 12:16am UTC](https://bisq.community/t/national-bank-transfer-offer-missing-info/7365 "2019-04-11T00:16:53Z")

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I accepted a BTC seller’s offer to sell BTC with a " national bank transfer" He has his routing #, bank name, recipient name, etc However he didn’t list any location info, such as address or zip code all options I’m l…

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## [Reason for payment listed as BTC](https://bisq.community/t/reason-for-payment-listed-as-btc/7363)

<div class="topic-metadata">

**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\
**Replies:** 3\
**Last updated:** [April 9, 2019, 10:03pm UTC](https://bisq.community/t/reason-for-payment-listed-as-btc/7363 "2019-04-09T22:03:50Z")

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Hi I am not sure if this is posted in the correct section but if it is not then please feel free to move it. I have made a few trades selling BTC on Bisq now and I really like the platform and the privacy that it gives…

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## [How to inform users of old versions?](https://bisq.community/t/how-to-inform-users-of-old-versions/7364)

<div class="topic-metadata">

**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\
**Replies:** 1\
**Last updated:** [April 9, 2019, 9:59pm UTC](https://bisq.community/t/how-to-inform-users-of-old-versions/7364 "2019-04-09T21:59:57Z")

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Is there a way to inform users that they are using a version of bisq that is so old that noe trade will be able to deal with them? I just wanted to selll some BTC for SEPA and the client told me I cannot start this trad…

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## [Using Bisq as TOR proxy?](https://bisq.community/t/using-bisq-as-tor-proxy/7357)

<div class="topic-metadata">

**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\
**Replies:** 2\
**Last updated:** [April 7, 2019, 5:16pm UTC](https://bisq.community/t/using-bisq-as-tor-proxy/7357 "2019-04-07T17:16:47Z")

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I was just wondering, since my Bisq client ist running pretty much all day. Is it possible to use bisq as as tor proxy for my browser and other software as well? If so, what settings would I need to use? I tried Socks…

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## [PageSigner](https://bisq.community/t/pagesigner/7352)

<div class="topic-metadata">

**Author:** [@gkshot](https://bisq.community/u/gkshot)\
**Replies:** 2\
**Last updated:** [April 6, 2019, 11:05pm UTC](https://bisq.community/t/pagesigner/7352 "2019-04-06T23:05:49Z")

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What documents are needed to PageSign for Western Union payment Bank payment What is a step-by-step process to do that?

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## [Serious problem buying BTC on Bisq](https://bisq.community/t/serious-problem-buying-btc-on-bisq/7349)

<div class="topic-metadata">

**Author:** [@leo](https://bisq.community/u/leo)\
**Replies:** 7\
**Last updated:** [April 6, 2019, 11:02pm UTC](https://bisq.community/t/serious-problem-buying-btc-on-bisq/7349 "2019-04-06T23:02:40Z")

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Hi, I accept an offer to buy btc using National Bank on Brazil. There are two things that is strange on this order. 1- The account has no payment account age. 2- For National Bank transfer is not possible create an ac…

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## [\[Resolved\] Arbitrator is NON-responsive for 25 days!](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334)

<div class="topic-metadata">

**Author:** [@horacen](https://bisq.community/u/horacen)\
**Replies:** 10\
**Last updated:** [April 5, 2019, 3:50pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334 "2019-04-05T15:50:18Z")

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Trade ID: cehzz-94aa318c-83e1-4a3e-bac9-486d1bf38415-094 How much longer will it take to receive a reply? Please help Bisq, everything has been great up until this point.

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## [Error when taking offer & now app won't shut down](https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345)

<div class="topic-metadata">

**Author:** [@trybtc](https://bisq.community/u/trybtc)\
**Replies:** 2\
**Last updated:** [April 5, 2019, 7:21am UTC](https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345 "2019-04-05T07:21:33Z")

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I tried to use the Bisq application today for the first time in several months. I updated to the latest version, accepted a buy offer, transferred the bitcoins from an external wallet, and got the following: (The tra…

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## [Restart your app at least once a day to avoid missed P2P network messages](https://bisq.community/t/restart-your-app-at-least-once-a-day-to-avoid-missed-p2p-network-messages/7176)

<div class="topic-metadata">

**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Replies:** 4\
**Last updated:** [April 5, 2019, 3:14am UTC](https://bisq.community/t/restart-your-app-at-least-once-a-day-to-avoid-missed-p2p-network-messages/7176 "2019-04-05T03:14:32Z")

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We have observed more cases of lost trade or dsipute messages and found that the P2P network has peaks of load which is probably the reason that some broadcast messages do not arrive at all peers. This can lead to the s…

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## [The seller released the amount locked but I didn't pay him/her](https://bisq.community/t/the-seller-released-the-amount-locked-but-i-didnt-pay-him-her/7327)

<div class="topic-metadata">

**Author:** [@BisqLearner](https://bisq.community/u/BisqLearner)\
**Replies:** 11\
**Last updated:** [April 4, 2019, 1:20pm UTC](https://bisq.community/t/the-seller-released-the-amount-locked-but-i-didnt-pay-him-her/7327 "2019-04-04T13:20:13Z")

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How can I contact him/her to give it back (refund)? I can’t reopen the support ticket or talk to the arbitrator.

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## [Not loading in 0.9.7](https://bisq.community/t/not-loading-in-0-9-7/7328)

<div class="topic-metadata">

**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\
**Replies:** 4\
**Last updated:** [April 4, 2019, 5:03am UTC](https://bisq.community/t/not-loading-in-0-9-7/7328 "2019-04-04T05:03:50Z")

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I have deleted the TOR files and rebooted. Only connects to 3/4 Hidden Services and connects to 8 peers but will not load the posted offers from my portfolio. Help please.

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## [Taker fees published~ failed transaction](https://bisq.community/t/taker-fees-published-failed-transaction/7338)

<div class="topic-metadata">

**Author:** [@darrennchen](https://bisq.community/u/darrennchen)\
**Replies:** 1\
**Last updated:** [April 3, 2019, 11:57pm UTC](https://bisq.community/t/taker-fees-published-failed-transaction/7338 "2019-04-03T23:57:35Z")

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Can i take it back? Order ID: fmucht-9b95e996-64ad-46dc-85e5-b81900f93441-095, 2yvzmux-2082e1cc-a148-4568-a6b2-dd123bc8e9a8-091

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## [Unconfirmed Transation - Advice Needed \[Solved\]](https://bisq.community/t/unconfirmed-transation-advice-needed-solved/7320)

<div class="topic-metadata">

**Author:** [@anotherBisqUser](https://bisq.community/u/anotherBisqUser)\
**Replies:** 5\
**Last updated:** [April 3, 2019, 1:14am UTC](https://bisq.community/t/unconfirmed-transation-advice-needed-solved/7320 "2019-04-03T01:14:23Z")

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I’ve been using bisq for a few years and I’m completely happy about how it operates. Now here is my predicament ( mind you I’m quite aware it’s got nothing to do with bisq’s inner workings) : on 26/03 I tried to withdra…

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## [Transaction not found on Blockstream.info](https://bisq.community/t/transaction-not-found-on-blockstream-info/7325)

<div class="topic-metadata">

**Author:** [@abjea](https://bisq.community/u/abjea)\
**Replies:** 6\
**Last updated:** [April 2, 2019, 11:23pm UTC](https://bisq.community/t/transaction-not-found-on-blockstream-info/7325 "2019-04-02T23:23:33Z")

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I attempted withdrawing BTC 4 days ago with a low fee and I see it wasn’t a good time to do that. My question is when will the BTC show in my Bisq wallet again? The transaction has not been found on Blockstream for a f…

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## [Need Help Please! Transaction Not Found](https://bisq.community/t/need-help-please-transaction-not-found/7316)

<div class="topic-metadata">

**Author:** [@Duke](https://bisq.community/u/Duke)\
**Replies:** 11\
**Last updated:** [April 1, 2019, 7:12pm UTC](https://bisq.community/t/need-help-please-transaction-not-found/7316 "2019-04-01T19:12:40Z")

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Sent BTC from my BISQ Wallet to a BTC wallet. Transaction ID is coming up NOT FOUND on bitaps.com BTC is no longer in my wallet. Any ideas?

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## [Traders of 'hztsf' please respond in the dispute case!](https://bisq.community/t/traders-of-hztsf-please-respond-in-the-dispute-case/7319)

<div class="topic-metadata">

**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\
**Replies:** 0\
**Last updated:** [April 1, 2019, 6:36pm UTC](https://bisq.community/t/traders-of-hztsf-please-respond-in-the-dispute-case/7319 "2019-04-01T18:36:52Z")

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I have an open dispute for trade hztsf-153e5f30-e31f-4b78-875d-8ffea8c4e4ae-093 but both traders do not respond. Please use the Bisq app and go to the Support view to communicate.

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## [BISQ platform](https://bisq.community/t/bisq-platform/7314)

<div class="topic-metadata">

**Replies:** 3\
**Last updated:** [April 1, 2019, 12:33pm UTC](https://bisq.community/t/bisq-platform/7314 "2019-04-01T12:33:25Z")

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Is it possbilbe to have the BISQ app run from multiple computers? Let’s say that I have two disctinct computers at 2 different locations from each other. This would allow me to answer to trades much faster. thanks, S…

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## [Can't send funds to electrum wallet](https://bisq.community/t/cant-send-funds-to-electrum-wallet/7311)

<div class="topic-metadata">

**Author:** [@sgj](https://bisq.community/u/sgj)\
**Replies:** 2\
**Last updated:** [March 30, 2019, 10:43pm UTC](https://bisq.community/t/cant-send-funds-to-electrum-wallet/7311 "2019-03-30T22:43:33Z")

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I am trying to send my funds from bisq to an electrum wallet and keep getting a prompt that says: “The address is not correct. Please check the address format.” I don’t understand the problem as I have sent funds this wa…

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## [Help needed to recover wallet](https://bisq.community/t/help-needed-to-recover-wallet/7298)

<div class="topic-metadata">

**Author:** [@belmont](https://bisq.community/u/belmont)\
**Replies:** 4\
**Last updated:** [March 30, 2019, 9:17pm UTC](https://bisq.community/t/help-needed-to-recover-wallet/7298 "2019-03-30T21:17:44Z")

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Hi, Last time I used bisq was last year about October before the upgrade. I have been unwell since then and have not used bisq. I cant seem to find my password and I don’t remember writing down the wallet seed. All I…

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