# Support **URL:** https://bisq.community/c/support/18.md?page=39 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 40 --- ## [No Arbitrators Listed](https://bisq.community/t/no-arbitrators-listed/7301)
**Author:** [@softmetal19](https://bisq.community/u/softmetal19)\ **Replies:** 7\ **Last updated:** [March 30, 2019, 7:11pm UTC](https://bisq.community/t/no-arbitrators-listed/7301 "2019-03-30T19:11:38Z")
hi, I can see some offers listed but app says I cannot participate because no arbitrator is selected. there are no arbitrators listed in the account section. Can anyone help please? I did try to update app but it does… --- ## [Transaction not found](https://bisq.community/t/transaction-not-found/7305)
**Author:** [@Astra2000](https://bisq.community/u/Astra2000)\ **Replies:** 4\ **Last updated:** [March 30, 2019, 6:35pm UTC](https://bisq.community/t/transaction-not-found/7305 "2019-03-30T18:35:25Z")
Hello, i have an issue, i have made a withdraw from Bisq to one btc wallet, but the btc never arrived, and on the block explorer says " Transaction not found" , and the funds are not on bisq any more. can anyone help me? … --- ## [Unable to Download Bisq (Windows.exe)](https://bisq.community/t/unable-to-download-bisq-windows-exe/7299)
**Author:** [@Karlie8](https://bisq.community/u/Karlie8)\ **Replies:** 11\ **Last updated:** [March 30, 2019, 6:11pm UTC](https://bisq.community/t/unable-to-download-bisq-windows-exe/7299 "2019-03-30T18:11:47Z")
Hello team. Am seeking assistance am trying to download Bisq for windows from the main website but unfortunately the page is returning " This site can’t be reached" Any help rendered . Appreciate. --- ## [Trade stuck before step one](https://bisq.community/t/trade-stuck-before-step-one/7293)
**Author:** [@Izzytdi](https://bisq.community/u/Izzytdi)\ **Replies:** 3\ **Last updated:** [March 29, 2019, 11:35am UTC](https://bisq.community/t/trade-stuck-before-step-one/7293 "2019-03-29T11:35:34Z")
I had a trade (0044815) which failed before step one with no posted tx. I opened a support ticket which the arbitrator (my4t3kedin7k63a6) agreed and closed the ticket but the offer was not removed. I now can not reopen… --- ## [Need help to recover open offers and maker fees for delisted asset](https://bisq.community/t/need-help-to-recover-open-offers-and-maker-fees-for-delisted-asset/7163)
**Author:** [@deadthings](https://bisq.community/u/deadthings)\ **Replies:** 4\ **Last updated:** [March 29, 2019, 11:24am UTC](https://bisq.community/t/need-help-to-recover-open-offers-and-maker-fees-for-delisted-asset/7163 "2019-03-29T11:24:31Z")
I have a number of open offers to buy and sell ZOC, which was delisted as of 0.9.4 for some reason. Need to have those offers canceled and the maker fees returned to me. Thanks! --- ## [Market Price stuck at $4040.35](https://bisq.community/t/market-price-stuck-at-4040-35/7285)
**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\ **Replies:** 19\ **Last updated:** [March 29, 2019, 6:55am UTC](https://bisq.community/t/market-price-stuck-at-4040-35/7285 "2019-03-29T06:55:23Z")
Bisq Market price seems to be stuck at $4040.35, regardless of the price on bitcoinaverage.com, which is currently$3921.50. Is this just on my client, or is anybody else seeing this? --- ## [Arbitrator Information Retention](https://bisq.community/t/arbitrator-information-retention/7284)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 2\ **Last updated:** [March 27, 2019, 1:23am UTC](https://bisq.community/t/arbitrator-information-retention/7284 "2019-03-27T01:23:28Z")
Hi, Just wondering what information is made available to the arbitrator in the case of a dispute. Both the peers ID and bank details? How long do they retain this data? Thanks in advance. --- ## [Help required for new user..](https://bisq.community/t/help-required-for-new-user/7280)
**Author:** [@abstract](https://bisq.community/u/abstract)\ **Replies:** 2\ **Last updated:** [March 25, 2019, 11:55pm UTC](https://bisq.community/t/help-required-for-new-user/7280 "2019-03-25T23:55:33Z")
Hi, I’m new to this platform and I’ve setup bisq with a western union account. There are no more bitcoin ATM’s in this part of the country, they have all been removed. I went to four listed locations yesterday and the o… --- ## [Western Union](https://bisq.community/t/western-union/7276)
**Author:** [@abstract](https://bisq.community/u/abstract)\ **Replies:** 1\ **Last updated:** [March 24, 2019, 1:30pm UTC](https://bisq.community/t/western-union/7276 "2019-03-24T13:30:19Z")
Hi, I’m new to this platform and I’ve setup bisq with a western union account. There are no more bitcoin ATM’s in this part of the country, they have all been removed. I went to four listed locations yesterday and the o… --- ## [Selling in USD](https://bisq.community/t/selling-in-usd/7271)
**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\ **Replies:** 1\ **Last updated:** [March 23, 2019, 10:18am UTC](https://bisq.community/t/selling-in-usd/7271 "2019-03-23T10:18:50Z")
Hi, I can’t put in an order to Sell BTC because the button is greyed out. --- ## [java.io.IOException: Auth cookie not created](https://bisq.community/t/java-io-ioexception-auth-cookie-not-created/7269)
**Author:** [@SimonMcCabe](https://bisq.community/u/SimonMcCabe)\ **Replies:** 3\ **Last updated:** [March 22, 2019, 11:59pm UTC](https://bisq.community/t/java-io-ioexception-auth-cookie-not-created/7269 "2019-03-22T23:59:58Z")
Hi guys, have tried to get up and running on and off over the the last month but unfortunately can’t seem to resolve this issue. Any help appreciated. Thanks Simon --- ## [NÓS FALAMOS PORTUGUÊS - We speak Portuguese](https://bisq.community/t/nos-falamos-portugues-we-speak-portuguese/3910)
**Author:** [@Francisco](https://bisq.community/u/Francisco)\ **Replies:** 2\ **Last updated:** [March 22, 2019, 10:43pm UTC](https://bisq.community/t/nos-falamos-portugues-we-speak-portuguese/3910 "2019-03-22T22:43:08Z")
NÓS FALAMOS PORTUGUÊS - We speak Portuguese Amigos de língua portuguesa! Quando você passar por aqui, manda um alô pra gente. O Bitcoin e o Bisq são assuntos, às vezes, muito técnicos, que nos trazem a este forum em b… --- ## [Trade ID NMEKZ](https://bisq.community/t/trade-id-nmekz/7263)
**Author:** [@abjea](https://bisq.community/u/abjea)\ **Replies:** 6\ **Last updated:** [March 21, 2019, 6:22pm UTC](https://bisq.community/t/trade-id-nmekz/7263 "2019-03-21T18:22:28Z")
Looks like I’ve missed some messages from arbitrator so wondering if maybe he is not getting mine. Zelle payment was sent to correct name/phone number using correct Trade ID in subject. Please release BTC and close cas… --- ## [Trade id: 47001](https://bisq.community/t/trade-id-47001/7266)
**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\ **Replies:** 2\ **Last updated:** [March 21, 2019, 5:54pm UTC](https://bisq.community/t/trade-id-47001/7266 "2019-03-21T17:54:55Z")
arbitrator urlujknbe7itmiwl.onion:9999 please tell the other party to pay the money! no response over 24h from arbitrator, this is really frustrating, especiall because I immediately replied to arbitrators message, coul… --- ## [New onion address for arbitrator1](https://bisq.community/t/new-onion-address-for-arbitrator1/7267)
**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Replies:** 0\ **Last updated:** [March 21, 2019, 5:17pm UTC](https://bisq.community/t/new-onion-address-for-arbitrator1/7267 "2019-03-21T17:17:43Z")
I started a new data directly as my current wallet became too heavy. New onion address is my4t3kedin7k63a6.onion:9999 The old one is revoked but I will still check it for the next few weeks. --- ## [DEX does not execute](https://bisq.community/t/dex-does-not-execute/7037)
**Author:** [@SamaelDNM](https://bisq.community/u/SamaelDNM)\ **Replies:** 5\ **Last updated:** [March 21, 2019, 7:20am UTC](https://bisq.community/t/dex-does-not-execute/7037 "2019-03-21T07:20:09Z")
hello, I have this problem, the application gets there and then closes, what is this? Thank you --- ## [Revolut marked as paid, but dd not receive anything](https://bisq.community/t/revolut-marked-as-paid-but-dd-not-receive-anything/7259)
**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\ **Replies:** 6\ **Last updated:** [March 20, 2019, 2:26pm UTC](https://bisq.community/t/revolut-marked-as-paid-but-dd-not-receive-anything/7259 "2019-03-20T14:26:19Z")
What is the protocol for Revolut transfers? Revolut transfers arrive immediately and my buyer marked the payment as paid but I did not receive any funds from him. Should I wait until open the dispute or can I just ope… --- ## [Libpackager.dylib not found / bisq won't start (0.9.4 on mac os)](https://bisq.community/t/libpackager-dylib-not-found-bisq-wont-start-0-9-4-on-mac-os/7137)
**Author:** [@lazybones](https://bisq.community/u/lazybones)\ **Replies:** 10\ **Last updated:** [March 19, 2019, 8:18pm UTC](https://bisq.community/t/libpackager-dylib-not-found-bisq-wont-start-0-9-4-on-mac-os/7137 "2019-03-19T20:18:20Z")
2019-02-27 19:12:49.478 Bisq\[495:10862\] /Applications/Bisq.app/Contents/MacOS/libpackager.dylib not found. ^^ how can I get rid of the message above, please? Yello, I installed bisq on an older laptop and started it. … --- ## [No response after 3 months](https://bisq.community/t/no-response-after-3-months/7249)
**Author:** [@biksbiqs](https://bisq.community/u/biksbiqs)\ **Replies:** 3\ **Last updated:** [March 18, 2019, 3:05pm UTC](https://bisq.community/t/no-response-after-3-months/7249 "2019-03-18T15:05:26Z")
Hi, I have a dispute still open from November 2018. No response from hvllnddukspprwt6.onion:9999 065105-ba0da7ef-c1bb-494c-8667-7f04251d80ea-080 What should I do next? --- ## [Can't connect to Bitcoin Network](https://bisq.community/t/cant-connect-to-bitcoin-network/7244)
**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\ **Replies:** 2\ **Last updated:** [March 17, 2019, 2:53pm UTC](https://bisq.community/t/cant-connect-to-bitcoin-network/7244 "2019-03-17T14:53:47Z")
I changed the setting to connect to my own Bitcoin full node, on an internal NAT’d address. However, I think TOR is still enabled; I don’t this combination will work. Now, when I start Bisq, it’s stuck at “Connecting to … --- ## [Seller with trade ID 794967 please respond in the dispute](https://bisq.community/t/seller-with-trade-id-794967-please-respond-in-the-dispute/7238)
**Author:** [@keo](https://bisq.community/u/keo)\ **Replies:** 0\ **Last updated:** [March 16, 2019, 3:45pm UTC](https://bisq.community/t/seller-with-trade-id-794967-please-respond-in-the-dispute/7238 "2019-03-16T15:45:37Z")
I do not get any response from you. Please respond in the dispute or via stibor@protonmail.com. In rare cases there are dropped messages. --- ## [Trader with trade ID 51929 please respond in the dispute](https://bisq.community/t/trader-with-trade-id-51929-please-respond-in-the-dispute/7231)
**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Replies:** 5\ **Last updated:** [March 15, 2019, 5:00pm UTC](https://bisq.community/t/trader-with-trade-id-51929-please-respond-in-the-dispute/7231 "2019-03-15T17:00:34Z")
I have a case with a trader not responding. Trade ID: 5192918-63f03228-8cf4-4128-9ff5-a086ff2b32ae-095 I can be that he never received the dispute message due to network issues (see Restart your app at least once a day… --- ## [Stuck on 3/4 Hidden Service Published V9.3](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908)
**Author:** [@httphive](https://bisq.community/u/httphive)\ **Replies:** 35\ **Last updated:** [March 15, 2019, 7:34am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908 "2019-03-15T07:34:14Z")
Hello, Ive made multiple trades on bisq before and about two weeks ago when I loaded up the app it gets stuck on 3/4 hidden service published and will stay stuck here for hours. I was having this issue on V9.1 so I updat… --- ## [@arbitrator1](https://bisq.community/t/arbitrator1/7217)
**Replies:** 10\ **Last updated:** [March 15, 2019, 1:02am UTC](https://bisq.community/t/arbitrator1/7217 "2019-03-15T01:02:35Z")
I have not received BTC in trade at step 4 ID trade: 04027848-2ae9da27-5984-493f-8d4c-91fe49aad3e7-094 Open a dispute through BISQ platform, but arbitrator has not yet contact me. Can anyone help? --- ## [Highest Volume trading Bonus](https://bisq.community/t/highest-volume-trading-bonus/7210)
**Author:** [@4x13](https://bisq.community/u/4x13)\ **Replies:** 6\ **Last updated:** [March 14, 2019, 7:47pm UTC](https://bisq.community/t/highest-volume-trading-bonus/7210 "2019-03-14T19:47:35Z")
Is there a mechanism or way to allow projects to give the daily/weekly/monthly highest volume trader of a certain currency a bonus or award?? --- ## [Locked out and can't create new! (resolved)](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230)
**Author:** [@atkreels](https://bisq.community/u/atkreels)\ **Replies:** 2\ **Last updated:** [March 14, 2019, 5:57pm UTC](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230 "2019-03-14T17:57:09Z")
Hi, would appreciate any advice on this, I am not the most computer savvy individual. My problem… (windows10) I have used bisq (64bit-0.9.3) in the past, today I opened bisq and it wants a password. However my password … --- ## [Seller received exact fiat and reference, BTC not released](https://bisq.community/t/seller-received-exact-fiat-and-reference-btc-not-released/7215)
**Author:** [@bisqtrader](https://bisq.community/u/bisqtrader)\ **Replies:** 4\ **Last updated:** [March 13, 2019, 10:14pm UTC](https://bisq.community/t/seller-received-exact-fiat-and-reference-btc-not-released/7215 "2019-03-13T22:14:34Z")
Quick summary: Bisq trade rules say fiat transfers need to be of the exact amount and reference text. Seller confirmed exact amount and reference received, but raised dispute because fiat arrived via intermediary insti… --- ## [Trade ID COBILML. Please respond to Dispute or Make Payment](https://bisq.community/t/trade-id-cobilml-please-respond-to-dispute-or-make-payment/7222)
**Author:** [@mdk72002](https://bisq.community/u/mdk72002)\ **Replies:** 6\ **Last updated:** [March 13, 2019, 5:39pm UTC](https://bisq.community/t/trade-id-cobilml-please-respond-to-dispute-or-make-payment/7222 "2019-03-13T17:39:03Z")
Trade has been pending for 24 hours. Monero payment has not been made by the seller. Please either make the payment so I can release funds or respond to the dispute. --- ## [Two trades today, the Deposit Transaction ID not published](https://bisq.community/t/two-trades-today-the-deposit-transaction-id-not-published/7208)
**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\ **Replies:** 2\ **Last updated:** [March 13, 2019, 3:38pm UTC](https://bisq.community/t/two-trades-today-the-deposit-transaction-id-not-published/7208 "2019-03-13T15:38:16Z")
I’ve opened a dispute for one of them, but wondering if anybody else has seen this. I had two offers accepted today, but neither Deposit TxID shows up in any block explorer. Anybody else have this issue? --- ## [Need help. Data directory was lost. No way to complete a pending trade. Please help](https://bisq.community/t/need-help-data-directory-was-lost-no-way-to-complete-a-pending-trade-please-help/7166)
**Author:** [@spottedmarley](https://bisq.community/u/spottedmarley)\ **Replies:** 23\ **Last updated:** [March 13, 2019, 1:19pm UTC](https://bisq.community/t/need-help-data-directory-was-lost-no-way-to-complete-a-pending-trade-please-help/7166 "2019-03-13T13:19:06Z")
The other day I had computer issue that resulted in the loss of my Bisq data folder. Problem 1: The main problem is that I had one pending SELL trade, a Money-order-by-mail trade, that I no longer have any access to. I… [Previous page](https://bisq.community/c/support/18.md?page=38) [Next page](https://bisq.community/c/support/18.md?page=40)