# Support

**URL:** https://bisq.community/c/support/18.md?page=40

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 41

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## [20 hours until trade period expires---seller has not confirmed payment](https://bisq.community/t/20-hours-until-trade-period-expires-seller-has-not-confirmed-payment/7202)

<div class="topic-metadata">

**Author:** [@abjea](https://bisq.community/u/abjea)\
**Replies:** 11\
**Last updated:** [March 13, 2019, 10:35am UTC](https://bisq.community/t/20-hours-until-trade-period-expires-seller-has-not-confirmed-payment/7202 "2019-03-13T10:35:49Z")

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Do I wait until expiration and go through arbitration process? Or can I get the ball rolling sooner?

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## [Trade process remains grey](https://bisq.community/t/trade-process-remains-grey/7206)

<div class="topic-metadata">

**Author:** [@AJB](https://bisq.community/u/AJB)\
**Replies:** 4\
**Last updated:** [March 13, 2019, 7:55am UTC](https://bisq.community/t/trade-process-remains-grey/7206 "2019-03-13T07:55:31Z")

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This refers to trade G7VNKBZ. As trade process is not active there is no way to start a dispute. Still I have payed to the account details of trade id G7VNKXBZ-7e278bd8-f76c-455f-a047-6a34b8a0e37c-094. This was naive b…

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## [Tx Fee Reimbursement help](https://bisq.community/t/tx-fee-reimbursement-help/7213)

<div class="topic-metadata">

**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\
**Replies:** 2\
**Last updated:** [March 12, 2019, 10:35pm UTC](https://bisq.community/t/tx-fee-reimbursement-help/7213 "2019-03-12T22:35:12Z")

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I’m trying to follow the steps at https://github.com/bisq-network/support/blob/master/reimbursement-process.md , but have some questions. Do I have to create an account Github to request a re-imbursement for failed Bis…

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## [Help. warning, the address is not correct](https://bisq.community/t/help-warning-the-address-is-not-correct/7198)

<div class="topic-metadata">

**Author:** [@bigbadbob](https://bisq.community/u/bigbadbob)\
**Replies:** 6\
**Last updated:** [March 10, 2019, 12:16pm UTC](https://bisq.community/t/help-warning-the-address-is-not-correct/7198 "2019-03-10T12:16:01Z")

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funds are stuck in my wallet. i go to send funds from wallet and type the address i want to send it to. i click withdraw selected. i get a warning. “the address is not correct. please check the address format” it wont …

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## [Upgraded to 0.9.4, lost all history](https://bisq.community/t/upgraded-to-0-9-4-lost-all-history/7121)

<div class="topic-metadata">

**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\
**Replies:** 9\
**Last updated:** [March 8, 2019, 5:17pm UTC](https://bisq.community/t/upgraded-to-0-9-4-lost-all-history/7121 "2019-03-08T17:17:11Z")

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Is there a way to restore the history? Edit: Running on Linux Mint 17.3, 64bit.

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## [Android App will not pair](https://bisq.community/t/android-app-will-not-pair/7190)

<div class="topic-metadata">

**Author:** [@TechPerson1234](https://bisq.community/u/TechPerson1234)\
**Replies:** 3\
**Last updated:** [March 8, 2019, 12:41pm UTC](https://bisq.community/t/android-app-will-not-pair/7190 "2019-03-08T12:41:09Z")

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I do not have a webcam and when I paste it into the bisq application it does not pair. I love this BTW, I want to help with liquidity.

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## [Is there a 32bit Bisc app for Win7](https://bisq.community/t/is-there-a-32bit-bisc-app-for-win7/7188)

<div class="topic-metadata">

**Author:** [@biltong](https://bisq.community/u/biltong)\
**Replies:** 3\
**Last updated:** [March 8, 2019, 12:30am UTC](https://bisq.community/t/is-there-a-32bit-bisc-app-for-win7/7188 "2019-03-08T00:30:55Z")

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Is there a 32bit Bisc app for Win7

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## [Waiting for Blockchain Confirmation?](https://bisq.community/t/waiting-for-blockchain-confirmation/7183)

<div class="topic-metadata">

**Author:** [@TechPerson1234](https://bisq.community/u/TechPerson1234)\
**Replies:** 5\
**Last updated:** [March 8, 2019, 12:26am UTC](https://bisq.community/t/waiting-for-blockchain-confirmation/7183 "2019-03-08T00:26:23Z")

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I entered into a transaction to buy BTC, and for the last 20 minutes or so it says “Wait for Blockchain Confirmation”. Is this normal? What should I do? How long should I wait?

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## [How fast will arbitration be done with DAO?](https://bisq.community/t/how-fast-will-arbitration-be-done-with-dao/7192)

<div class="topic-metadata">

**Author:** [@Izzytdi](https://bisq.community/u/Izzytdi)\
**Replies:** 1\
**Last updated:** [March 8, 2019, 12:23am UTC](https://bisq.community/t/how-fast-will-arbitration-be-done-with-dao/7192 "2019-03-08T00:23:23Z")

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First off, kudos to arbitrators this week making the change to check altcoin transactions to speed up the arbitration process. Last week I had several 5 and 6 day trades with altcoin waiting for a non responsive trading…

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## [Sepa transfers up to 0.5 BTC?](https://bisq.community/t/sepa-transfers-up-to-0-5-btc/7180)

<div class="topic-metadata">

**Author:** [@Peer](https://bisq.community/u/Peer)\
**Replies:** 1\
**Last updated:** [March 7, 2019, 12:51pm UTC](https://bisq.community/t/sepa-transfers-up-to-0-5-btc/7180 "2019-03-07T12:51:53Z")

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I don’t see any official policy change regarding SEPA limits. I’m hesitant to accept those offers, maybe it’s a glitch in the system. Can someone confirm new limits? Thanks.

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## [Trade stuck in wait for blockchain confirmation](https://bisq.community/t/trade-stuck-in-wait-for-blockchain-confirmation/7169)

<div class="topic-metadata">

**Author:** [@liquidso](https://bisq.community/u/liquidso)\
**Replies:** 7\
**Last updated:** [March 7, 2019, 8:44am UTC](https://bisq.community/t/trade-stuck-in-wait-for-blockchain-confirmation/7169 "2019-03-07T08:44:11Z")

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I see deposit transaction ID confirmed in Blockchain but not in bisq status. I’ve opened a support ticket but arbitrator is not responding. What happens if the arbitrator doesn’t response and the maximum period of a disp…

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## [Can not see trade](https://bisq.community/t/can-not-see-trade/7144)

<div class="topic-metadata">

**Author:** [@kgro](https://bisq.community/u/kgro)\
**Replies:** 11\
**Last updated:** [March 7, 2019, 4:24am UTC](https://bisq.community/t/can-not-see-trade/7144 "2019-03-07T04:24:57Z")

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my latest trade is not listed under portfolio tab. Most likely related to fact that I had some issue when saving the trade. There was something related to not being able to write to disk. Then I closed the bisq app and …

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## [Trader with trade ID 19354 please respond in the dispute](https://bisq.community/t/trader-with-trade-id-19354-please-respond-in-the-dispute/7177)

<div class="topic-metadata">

**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\
**Replies:** 0\
**Last updated:** [March 6, 2019, 6:29pm UTC](https://bisq.community/t/trader-with-trade-id-19354-please-respond-in-the-dispute/7177 "2019-03-06T18:29:59Z")

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I have a case with a trader not responding. Trade ID: 19354-e1dfcb4b-93d6-46bd-bcca-231d369f3571-094 I can be that he never received the dispute message due to network issues (see https://bisq.community/t/restart-your-…

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## [Arbitrator did not send my security deposit?](https://bisq.community/t/arbitrator-did-not-send-my-security-deposit/7151)

<div class="topic-metadata">

**Author:** [@nick](https://bisq.community/u/nick)\
**Replies:** 6\
**Last updated:** [March 4, 2019, 5:56pm UTC](https://bisq.community/t/arbitrator-did-not-send-my-security-deposit/7151 "2019-03-04T17:56:23Z")

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hey guys during Feb 18 and Feb 22 a dispute was made against me because I failed to send money to the person selling BTC to me I left my computer unattended and that’s what led to the dispute I lost 60 dollars from t…

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## [What happens if buyer pays at last minute and trade period ends before seller can confirm payment receipt?](https://bisq.community/t/what-happens-if-buyer-pays-at-last-minute-and-trade-period-ends-before-seller-can-confirm-payment-receipt/7159)

<div class="topic-metadata">

**Author:** [@pelmir](https://bisq.community/u/pelmir)\
**Replies:** 8\
**Last updated:** [March 3, 2019, 10:53pm UTC](https://bisq.community/t/what-happens-if-buyer-pays-at-last-minute-and-trade-period-ends-before-seller-can-confirm-payment-receipt/7159 "2019-03-03T22:53:36Z")

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I’m fed up with BTC buyers that pays at last minute, like 5 or 3 minutes before end of trade period. I just have those 3 or 5 minutes (or less) to confirm receipt of payments, which is a bad thing because I want to be a…

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## [Bisq doesn't work at all](https://bisq.community/t/bisq-doesnt-work-at-all/7157)

<div class="topic-metadata">

**Author:** [@NeoCatCoin](https://bisq.community/u/NeoCatCoin)\
**Replies:** 1\
**Last updated:** [March 3, 2019, 8:48pm UTC](https://bisq.community/t/bisq-doesnt-work-at-all/7157 "2019-03-03T20:48:03Z")

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Hello, I’ve a problem with Bisq. I’m a new user so I didn’t install an old Bisq version but the last one over W10. I created an antivirus exception and tryied to run it but doesn’t work at all. No process started, nothi…

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## [\[RESOLVED\] Arbitrator: urlujknbe7itmiwl.onion:9999](https://bisq.community/t/resolved-arbitrator-urlujknbe7itmiwl-onion-9999/7148)

<div class="topic-metadata">

**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\
**Replies:** 7\
**Last updated:** [March 2, 2019, 4:17pm UTC](https://bisq.community/t/resolved-arbitrator-urlujknbe7itmiwl-onion-9999/7148 "2019-03-02T16:17:43Z")

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please tell him to come online it has been over 24h in a dispute and my message is still shown as saved in his inbox

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## [0.9.4 update: trade limit doesnt work correctly](https://bisq.community/t/0-9-4-update-trade-limit-doesnt-work-correctly/7134)

<div class="topic-metadata">

**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\
**Replies:** 16\
**Last updated:** [March 2, 2019, 4:02am UTC](https://bisq.community/t/0-9-4-update-trade-limit-doesnt-work-correctly/7134 "2019-03-02T04:02:19Z")

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In the 0.9.4 Update the trade limits were increased to 0.1250BTC in first 30 days 0.250BTC in 30-60 days and 0.5 BTC after 60 days before the update usually, when the trade was above my limit the trade was greyed out …

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## [Error/Warning, I dont even know what to do here:](https://bisq.community/t/error-warning-i-dont-even-know-what-to-do-here/7147)

<div class="topic-metadata">

**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\
**Replies:** 3\
**Last updated:** [March 1, 2019, 3:05pm UTC](https://bisq.community/t/error-warning-i-dont-even-know-what-to-do-here/7147 "2019-03-01T15:05:48Z")

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for me this is just jibberish, can anybody help?

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## [Seller not confirming - message stored in mailbox](https://bisq.community/t/seller-not-confirming-message-stored-in-mailbox/7146)

<div class="topic-metadata">

**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\
**Replies:** 3\
**Last updated:** [March 1, 2019, 2:38pm UTC](https://bisq.community/t/seller-not-confirming-message-stored-in-mailbox/7146 "2019-03-01T14:38:01Z")

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I have an ongoing trade where i made the SEPA EUR transfer almost 4 working days ago and the BTC seller didn’t confirm yet. I checked my bank and the transfer was successful. The payment started message status is: “Messa…

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## [Timeout Error](https://bisq.community/t/timeout-error/7127)

<div class="topic-metadata">

**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\
**Replies:** 4\
**Last updated:** [February 26, 2019, 4:57pm UTC](https://bisq.community/t/timeout-error/7127 "2019-02-26T16:57:59Z")

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Hello, when I try to start a new SEPA transfer i always get a timeout occured error: This is the bisq.log The peers trade limit is less than the traded amount. tradeAmount=0.101 BTC Peers trade limit=0.0625 BTC Feb…

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## [Lost funds 24 Feb 2019](https://bisq.community/t/lost-funds-24-feb-2019/7131)

<div class="topic-metadata">

**Author:** [@dregex](https://bisq.community/u/dregex)\
**Replies:** 4\
**Last updated:** [February 26, 2019, 9:22am UTC](https://bisq.community/t/lost-funds-24-feb-2019/7131 "2019-02-26T09:22:42Z")

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Hi, I upgraded to 0.9.4 on Windows 8.1. Tried to withdraw all funds including a mining fee. Transaction was never seen by any peers. Transaction does not show on the blockchain explorers. Did some research, deleted SPV a…

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## [Help the Noob for a Prize!](https://bisq.community/t/help-the-noob-for-a-prize/7110)

<div class="topic-metadata">

**Author:** [@Noob](https://bisq.community/u/Noob)\
**Replies:** 2\
**Last updated:** [February 25, 2019, 11:01am UTC](https://bisq.community/t/help-the-noob-for-a-prize/7110 "2019-02-25T11:01:23Z")

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Trade ID: QGBAFWA Help! Initially sent too much thinking miner fee not included… tx:31cde266f0fe8ff932fb0bab0d7a9fa231b3852a63f5f906d01050c166e28656 had to follow up with: tx:8f58679d73d5c64e30fd6aa68293b450ee6598a6…

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## [Issue with BTC transfer](https://bisq.community/t/issue-with-btc-transfer/7120)

<div class="topic-metadata">

**Author:** [@arnynow1](https://bisq.community/u/arnynow1)\
**Replies:** 3\
**Last updated:** [February 24, 2019, 1:26am UTC](https://bisq.community/t/issue-with-btc-transfer/7120 "2019-02-24T01:26:59Z")

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sent btc on “trade wailet adress” from external exchange. but they are not enlisted . see screenshots

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## [An error occurred at task: VerifyPeersAccountAgeWitness](https://bisq.community/t/an-error-occurred-at-task-verifypeersaccountagewitness/7123)

<div class="topic-metadata">

**Author:** [@Blackpluto](https://bisq.community/u/Blackpluto)\
**Replies:** 2\
**Last updated:** [February 24, 2019, 12:37pm UTC](https://bisq.community/t/an-error-occurred-at-task-verifypeersaccountagewitness/7123 "2019-02-24T12:37:46Z")

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Here is the error message: An error occurred at task: VerifyPeersAccountAgeWitness The peers trade limit is less than the traded amount. tradeAmount=0.0822 BTC Peers trade limit=0.0625 BTC Now the trade is stuck and …

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## [Cant see my offer book](https://bisq.community/t/cant-see-my-offer-book/7086)

<div class="topic-metadata">

**Author:** [@Moogdummy](https://bisq.community/u/Moogdummy)\
**Replies:** 1\
**Last updated:** [February 15, 2019, 3:28pm UTC](https://bisq.community/t/cant-see-my-offer-book/7086 "2019-02-15T15:28:24Z")

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Trying to make my first Bisq Buy of BTC from USD. I made an offer and and sent my security deposit to the trade wallet. I now have an offer ID (92045) and checked the enabled box today. I still don’t see my offer on t…

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## [Edit account info?](https://bisq.community/t/edit-account-info/6748)

<div class="topic-metadata">

**Author:** [@MegaSeth](https://bisq.community/u/MegaSeth)\
**Replies:** 5\
**Last updated:** [February 13, 2019, 5:51pm UTC](https://bisq.community/t/edit-account-info/6748 "2019-02-13T17:51:16Z")

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I’m wondering if there’s a way to edit my account info (like email address, etc.) without having to create a new account? If the only solution is to create a new account, will my account age start from 0 days again and w…

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## [Stuck transaction due to unconfirmed utxos](https://bisq.community/t/stuck-transaction-due-to-unconfirmed-utxos/7072)

<div class="topic-metadata">

**Author:** [@jaime](https://bisq.community/u/jaime)\
**Replies:** 4\
**Last updated:** [February 12, 2019, 9:59pm UTC](https://bisq.community/t/stuck-transaction-due-to-unconfirmed-utxos/7072 "2019-02-12T21:59:10Z")

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Hi, I am waiting for at least one confirmation in order to proceed with the fiat payment. It is already stuck for almost 24 hours and I see it comes from other unconfirmed transactions. Going back in time I see their t…

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## [BTC seller of trade with ID 34905 please contact arbitrator!](https://bisq.community/t/btc-seller-of-trade-with-id-34905-please-contact-arbitrator/7073)

<div class="topic-metadata">

**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\
**Replies:** 0\
**Last updated:** [February 12, 2019, 11:39am UTC](https://bisq.community/t/btc-seller-of-trade-with-id-34905-please-contact-arbitrator/7073 "2019-02-12T11:39:44Z")

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We have an open dispute with trade ID 34905-ecebfd57-676a-4411-9699-51c7cd93f652-093 of a Grin trade. The BTC seller does not reply since a while. If you are the seller and read this please reply in the arbitration chat…

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## [No taker deposit -\> my security deposit locked](https://bisq.community/t/no-taker-deposit-my-security-deposit-locked/7057)

<div class="topic-metadata">

**Author:** [@stack](https://bisq.community/u/stack)\
**Replies:** 4\
**Last updated:** [February 12, 2019, 7:20am UTC](https://bisq.community/t/no-taker-deposit-my-security-deposit-locked/7057 "2019-02-12T07:20:09Z")

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Hello Bisq users, I have a problem as maker (BTC buyer/XMR seller). A trader took my offer, but it seems like he never deposited funds. The trade screen was stuck at this position: I contacted an arbitrator (only th…

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