# Support **URL:** https://bisq.community/c/support/18.md?page=42 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 43 --- ## [Arbitrator not responsive after 24 hours](https://bisq.community/t/arbitrator-not-responsive-after-24-hours/6958)
**Author:** [@testbed1967](https://bisq.community/u/testbed1967)\ **Replies:** 2\ **Last updated:** [January 20, 2019, 10:01am UTC](https://bisq.community/t/arbitrator-not-responsive-after-24-hours/6958 "2019-01-20T10:01:02Z")
Hello i have 3 trade despute opened but not responded. arb:s6yrrpezc3zp6biy.onion:9999 trade id:fcxqg-fcffa9d6-5c91-4e9f-a5df-a3792062c100-093 arb:s6yrrpezc3zp6biy.onion:9999 trade id:48035-c9e7c133-a3fd-4a6b-aef9-bb… --- ## [Fail to withdraw BTC using Bisq client](https://bisq.community/t/fail-to-withdraw-btc-using-bisq-client/6952)
**Author:** [@chubao147](https://bisq.community/u/chubao147)\ **Replies:** 14\ **Last updated:** [January 20, 2019, 9:49am UTC](https://bisq.community/t/fail-to-withdraw-btc-using-bisq-client/6952 "2019-01-20T09:49:06Z")
I have issue to withdraw BTC using Bisq with fee rate of 1 sat. It seems it does not broadcast to the network. “Transaction not found” when I clicked on transaction id link under FUNDS → TRANSACTIONS. How to cancel it? I… --- ## [Arbitrator not responsive](https://bisq.community/t/arbitrator-not-responsive/6954)
**Author:** [@Peer](https://bisq.community/u/Peer)\ **Replies:** 4\ **Last updated:** [January 20, 2019, 7:55am UTC](https://bisq.community/t/arbitrator-not-responsive/6954 "2019-01-20T07:55:45Z")
I opened a dsipute three days ago on the 16th of januari. No response yet arbitrator: urlujknbe7itmiwl.onion:9999 --- ## [First Grin trade, user doesn't have wallet open to accept my send](https://bisq.community/t/first-grin-trade-user-doesnt-have-wallet-open-to-accept-my-send/6938)
**Author:** [@shiggidy](https://bisq.community/u/shiggidy)\ **Replies:** 8\ **Last updated:** [January 18, 2019, 3:50pm UTC](https://bisq.community/t/first-grin-trade-user-doesnt-have-wallet-open-to-accept-my-send/6938 "2019-01-18T15:50:25Z")
I’ve been engaged in a trade, where I am selling grin to a buyer that had an offer on the bisq exchange. I accepted the offer and went through the process of starting the trade. I am currently at the point where I need … --- ## [Multiple SEPA accounts, but cannot choose, when buying!](https://bisq.community/t/multiple-sepa-accounts-but-cannot-choose-when-buying/6925)
**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\ **Replies:** 6\ **Last updated:** [January 16, 2019, 5:36pm UTC](https://bisq.community/t/multiple-sepa-accounts-but-cannot-choose-when-buying/6925 "2019-01-16T17:36:00Z")
Hello, I have two SEPA accounts saved in my bisq-tool. Both of them are from the same bank and the age when I added them in bisq is the same as well. So when I want to buy BTC with SEPA I get this message: But when … --- ## [Bisq app, OS SUSPEND, switching wifi networks](https://bisq.community/t/bisq-app-os-suspend-switching-wifi-networks/6931)
**Author:** [@littlebit2big](https://bisq.community/u/littlebit2big)\ **Replies:** 2\ **Last updated:** [January 17, 2019, 6:18am UTC](https://bisq.community/t/bisq-app-os-suspend-switching-wifi-networks/6931 "2019-01-17T06:18:02Z")
Should I close bisq to switch between wifi APs? I’ll be sleeping the PC times also. Can I just leave bisq running or should I close and reopen it? --- ## [Testnet as a marketing and support tool](https://bisq.community/t/testnet-as-a-marketing-and-support-tool/6923)
**Author:** [@peoples](https://bisq.community/u/peoples)\ **Replies:** 4\ **Last updated:** [January 16, 2019, 9:14am UTC](https://bisq.community/t/testnet-as-a-marketing-and-support-tool/6923 "2019-01-16T09:14:03Z")
Having a functional testnet for Bisq could be a valuable onboarding and teaching device. How will your trade look in Bisq How will your trade function in Bisq How does Bisq work without sacrificing fees. Maybe we sho… --- ## [How To Change E-mail / Phone - Old Zelle Account](https://bisq.community/t/how-to-change-e-mail-phone-old-zelle-account/6926)
**Author:** [@phrost](https://bisq.community/u/phrost)\ **Replies:** 2\ **Last updated:** [January 16, 2019, 9:10am UTC](https://bisq.community/t/how-to-change-e-mail-phone-old-zelle-account/6926 "2019-01-16T09:10:36Z")
Hello, I have an old Zelle account that I would like to change my e-mail. Is there anyway to do it and keep my old account or should I make another account? I’m trying to avoid have a small ‘max trade limit’ as new accou… --- ## [Sell BTC/Buy Altcoin. How to send BTC from the Bisq wallet to buyer?](https://bisq.community/t/sell-btc-buy-altcoin-how-to-send-btc-from-the-bisq-wallet-to-buyer/6885)
**Author:** [@qxr1111](https://bisq.community/u/qxr1111)\ **Replies:** 8\ **Last updated:** [January 16, 2019, 9:03am UTC](https://bisq.community/t/sell-btc-buy-altcoin-how-to-send-btc-from-the-bisq-wallet-to-buyer/6885 "2019-01-16T09:03:11Z")
I’m about to make my first transaction and the only thing that I couldn’t figure out is how can I send the BTC from my bisq wallet to the buyer’s bitcoin address? The only example from the “Getting Started…” section is … --- ## [Circular instructions on new bisq setup](https://bisq.community/t/circular-instructions-on-new-bisq-setup/6920)
**Author:** [@littlebit2big](https://bisq.community/u/littlebit2big)\ **Replies:** 1\ **Last updated:** [January 15, 2019, 6:07am UTC](https://bisq.community/t/circular-instructions-on-new-bisq-setup/6920 "2019-01-15T06:07:51Z")
Setting up a brand new bisq account, I first clicked on WALLET PASSWORD, entered and confirmed a new pw, and clicked SET PASSWORD. I then get a pop-up “highly recommending” to make a backup of the application dir and wri… --- ## [BTC seller states Zelle payment hasn't arrived](https://bisq.community/t/btc-seller-states-zelle-payment-hasnt-arrived/6917)
**Author:** [@JChief](https://bisq.community/u/JChief)\ **Replies:** 1\ **Last updated:** [January 14, 2019, 4:30pm UTC](https://bisq.community/t/btc-seller-states-zelle-payment-hasnt-arrived/6917 "2019-01-14T16:30:49Z")
In the process of completing my second trade on the Bisq platform and I had someone take my BTC buy offer on evening of Jan 11. I sent payment within a few minutes of the trade deposit confirmation. I reached out to the … --- ## [Dispute selling BEAM for BTC](https://bisq.community/t/dispute-selling-beam-for-btc/6913)
**Author:** [@pandamonio00](https://bisq.community/u/pandamonio00)\ **Replies:** 2\ **Last updated:** [January 14, 2019, 6:11am UTC](https://bisq.community/t/dispute-selling-beam-for-btc/6913 "2019-01-14T06:11:05Z")
Hello, I accepted an order to sell BEAM for BTC: I sent my beam but the buyer never connected to the wallet, so I had these beam stucked on ‘sending’. Now the payment figure as ‘failed’ because the buyer didn’t connect h… --- ## [Tickets remain open, cluttering UI](https://bisq.community/t/tickets-remain-open-cluttering-ui/6899)
**Author:** [@bisqalito](https://bisq.community/u/bisqalito)\ **Replies:** 5\ **Last updated:** [January 12, 2019, 1:08am UTC](https://bisq.community/t/tickets-remain-open-cluttering-ui/6899 "2019-01-12T01:08:12Z")
Got some tickets opened to which the arbitrators stopped responding or something went wrong and the ticket was closed on their end but never registered on my side. Besides always having the red notification in the Suppo… --- ## [\[Resolved\] Funds stuck, no arbitrator input](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898)
**Author:** [@bisqalito](https://bisq.community/u/bisqalito)\ **Replies:** 7\ **Last updated:** [January 11, 2019, 6:52pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898 "2019-01-11T18:52:03Z")
Arbitrator address urlujknbe7itmiwl.onion trade id QNcZkGCN. Peer sent funds, but a bug in Bisq (I don’t recall the exact message anymore) prevented me from finalizing the trade. Support ticked opened yesterday with re… --- ## [Unable to create new wallet, looking for help](https://bisq.community/t/unable-to-create-new-wallet-looking-for-help/6894)
**Author:** [@Bit8](https://bisq.community/u/Bit8)\ **Replies:** 6\ **Last updated:** [January 10, 2019, 11:18pm UTC](https://bisq.community/t/unable-to-create-new-wallet-looking-for-help/6894 "2019-01-10T23:18:47Z")
I have lost my password and my recovery seed (no funds in wallet) and want to create a new wallet. For some reason I am unable to locate the bisq data folder anywhere (OSX). Unfortunately I am not savvy enough to use the… --- ## [Stuck on Initializing \[RESOLVED\]](https://bisq.community/t/stuck-on-initializing-resolved/6845)
**Author:** [@JChief](https://bisq.community/u/JChief)\ **Replies:** 6\ **Last updated:** [January 9, 2019, 10:21pm UTC](https://bisq.community/t/stuck-on-initializing-resolved/6845 "2019-01-09T22:21:40Z")
I have attempted to place a buy offer which required a security deposit. I used an external bitcoin wallet to fund the ‘Trade wallet’ address I saw. I sent the exact amount to that trade wallet and my client said ‘Waitin… --- ## [Not connected to the Bisq network](https://bisq.community/t/not-connected-to-the-bisq-network/6579)
**Author:** [@B4skf4Ever](https://bisq.community/u/B4skf4Ever)\ **Replies:** 5\ **Last updated:** [January 9, 2019, 6:08pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579 "2019-01-09T18:08:53Z")
Hello, Since 1 week, I can not connect to Bisq I remain at the status 3/4 Hidden service published Can not create an offer and withdraw my funds My firewall and antivirus is disabled yet How can I do ? thank yo… --- ## [New arbitrator](https://bisq.community/t/new-arbitrator/6722)
**Author:** [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Replies:** 5\ **Last updated:** [January 9, 2019, 12:15pm UTC](https://bisq.community/t/new-arbitrator/6722 "2019-01-09T12:15:33Z")
Hallo, I am a new arbitrator and take over the existing cases from Chris. He need to make a break to focus on his health issues. I will start a new node on my own soon but take care that the old cases with Chris’ node a… --- ## [I have sent BTC to my new bisq wallet but they are not showing](https://bisq.community/t/i-have-sent-btc-to-my-new-bisq-wallet-but-they-are-not-showing/6867)
**Author:** [@tallsiii](https://bisq.community/u/tallsiii)\ **Replies:** 2\ **Last updated:** [January 4, 2019, 7:38pm UTC](https://bisq.community/t/i-have-sent-btc-to-my-new-bisq-wallet-but-they-are-not-showing/6867 "2019-01-04T19:38:35Z")
The BTC do not show in the wallet in the bisq app. The transcation has shown up in blockstream.info --- ## [BTC (BTC) in the spread tab](https://bisq.community/t/btc-btc-in-the-spread-tab/6865)
**Author:** [@Peer](https://bisq.community/u/Peer)\ **Replies:** 2\ **Last updated:** [January 4, 2019, 5:05pm UTC](https://bisq.community/t/btc-btc-in-the-spread-tab/6865 "2019-01-04T17:05:01Z")
Can anyone explain what the BTC (BTC) listing in the spread tab means? Since it is not possible to buy or sell BTC against BTC what is it? --- ## [Selected bank account does not stick](https://bisq.community/t/selected-bank-account-does-not-stick/6860)
**Author:** [@admin461](https://bisq.community/u/admin461)\ **Replies:** 5\ **Last updated:** [January 4, 2019, 5:01pm UTC](https://bisq.community/t/selected-bank-account-does-not-stick/6860 "2019-01-04T17:01:14Z")
Hello, i have been buying coins via bisq, always had 2 different bank accounts registered in the app. Now i noticed that my chosen bank account will be overwritten with the other bank account present. Is this a known gl… --- ## [Stuck on the installation](https://bisq.community/t/stuck-on-the-installation/6856)
**Author:** [@Jadoski](https://bisq.community/u/Jadoski)\ **Replies:** 2\ **Last updated:** [January 2, 2019, 6:02pm UTC](https://bisq.community/t/stuck-on-the-installation/6856 "2019-01-02T18:02:58Z")
Hello .I can’t get past the 1/4 initializing to a Tor network stage…bisq app keeps shutting itself down. Windows 7 64 bit --- ## [Dispute ticket closed, but deposit money still locked](https://bisq.community/t/dispute-ticket-closed-but-deposit-money-still-locked/6848)
**Author:** [@Troptop](https://bisq.community/u/Troptop)\ **Replies:** 3\ **Last updated:** [December 31, 2018, 3:23pm UTC](https://bisq.community/t/dispute-ticket-closed-but-deposit-money-still-locked/6848 "2018-12-31T15:23:41Z")
Due to making a badly timed trade (right before christmas, so bank did not handle the payment for several days) the time ran out and my trading peer opened a dispute ticket. Though, the same day, the money was transferre… --- ## [Propagating delays](https://bisq.community/t/propagating-delays/6689)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 10\ **Last updated:** [December 28, 2018, 11:31pm UTC](https://bisq.community/t/propagating-delays/6689 "2018-12-28T23:31:30Z")
Have sometimes transactions which are for many hours (current example 7 hours for a withdrawal) in the transaction list with Confirmations status “seen by 0 peers”. Have currently 5 transactions in this status. New start… --- ## [How do I migrate my Bisq account to my new HDD?](https://bisq.community/t/how-do-i-migrate-my-bisq-account-to-my-new-hdd/6843)
**Author:** [@demo3](https://bisq.community/u/demo3)\ **Replies:** 3\ **Last updated:** [December 28, 2018, 11:24pm UTC](https://bisq.community/t/how-do-i-migrate-my-bisq-account-to-my-new-hdd/6843 "2018-12-28T23:24:30Z")
Hello, How do I migrate my Bisq account to my new HDD? My HDD (on Mac PC) is currently corrupted and I will need to reformat my whole HDD, and reinstall Bisq app. I cannot start Mac to access Bisq app interface and exp… --- ## [Trade limit downgraded](https://bisq.community/t/trade-limit-downgraded/6811)
**Author:** [@mirelo](https://bisq.community/u/mirelo)\ **Replies:** 15\ **Last updated:** [December 27, 2018, 3:27pm UTC](https://bisq.community/t/trade-limit-downgraded/6811 "2018-12-27T15:27:43Z")
Hi, After upgrading to 0.9.1 (without doing anything else) my trade limit was reset, going back to 0.0625. Was that expected? Thanks --- ## [Available balance disappeared (2.xxx BTC) please help](https://bisq.community/t/available-balance-disappeared-2-xxx-btc-please-help/6838)
**Author:** [@Shkeke18](https://bisq.community/u/Shkeke18)\ **Replies:** 4\ **Last updated:** [December 27, 2018, 1:00am UTC](https://bisq.community/t/available-balance-disappeared-2-xxx-btc-please-help/6838 "2018-12-27T01:00:27Z")
When i sent btc, it show up 12btc immediately in balance. But during i made an offer, 2 btc disappeared. Please help me to get my 2 btc. Anyone know what happen to me? --- ## [My BTC payment is disappiared! Please help!](https://bisq.community/t/my-btc-payment-is-disappiared-please-help/6825)
**Author:** [@MaxxT](https://bisq.community/u/MaxxT)\ **Replies:** 16\ **Last updated:** [December 26, 2018, 11:46am UTC](https://bisq.community/t/my-btc-payment-is-disappiared-please-help/6825 "2018-12-26T11:46:30Z")
Hi! Pls help. I am taking offer (0CNNF-aca7b727-7df9-49d3-96e4-e4f18349b920-091). Than sent 1.0030 BTC to trade wallet, confirmed seller offer, after that my BTC is gone to unknown address and now i do not see Deposit tr… --- ## [New arbitration address for Keo](https://bisq.community/t/new-arbitration-address-for-keo/6822)
**Author:** [@keo](https://bisq.community/u/keo)\ **Replies:** 2\ **Last updated:** [December 24, 2018, 10:10pm UTC](https://bisq.community/t/new-arbitration-address-for-keo/6822 "2018-12-24T22:10:13Z")
I have a new onion address: s6yrrpezc3zp6biy.onion:9999 My old app got too heavy and slow so I had to get a new one. Keo --- ## [No reply from Arbitrator](https://bisq.community/t/no-reply-from-arbitrator/6769)
**Author:** [@tran2](https://bisq.community/u/tran2)\ **Replies:** 6\ **Last updated:** [December 23, 2018, 12:21pm UTC](https://bisq.community/t/no-reply-from-arbitrator/6769 "2018-12-23T12:21:34Z")
waiting many weeks 3de2y2bhifakoa7m.onion:9999 trade: 9451707-e0ab188f-7f75-4728-8e83-4d6805d5a6fc-080 [Previous page](https://bisq.community/c/support/18.md?page=41) [Next page](https://bisq.community/c/support/18.md?page=43)