# Support **URL:** https://bisq.community/c/support/18.md?page=44 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 45 --- ## [How to verify Monero receipt](https://bisq.community/t/how-to-verify-monero-receipt/6643)
**Author:** [@vnm](https://bisq.community/u/vnm)\ **Replies:** 5\ **Last updated:** [November 24, 2018, 6:03am UTC](https://bisq.community/t/how-to-verify-monero-receipt/6643 "2018-11-24T06:03:51Z")
Hi, I bought some Monero and I’d like to know how can I verify receipt or pinpoint the transaction on something like moneroexplorer.com or xmrchain.net. However, Bisq only provides me with the sender’s address, a Maker… --- ## [Deposit not received after Arbitrator closed Ticket](https://bisq.community/t/deposit-not-received-after-arbitrator-closed-ticket/6546)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 11\ **Last updated:** [November 22, 2018, 8:17am UTC](https://bisq.community/t/deposit-not-received-after-arbitrator-closed-ticket/6546 "2018-11-22T08:17:14Z")
The Seller deposit wasn’t returned in Trade KLHFMJLT. --- ## [Not receive a blockchain confirmation](https://bisq.community/t/not-receive-a-blockchain-confirmation/6624)
**Author:** [@i-forest](https://bisq.community/u/i-forest)\ **Replies:** 8\ **Last updated:** [November 20, 2018, 6:47pm UTC](https://bisq.community/t/not-receive-a-blockchain-confirmation/6624 "2018-11-20T18:47:43Z")
Hello, I do not receive a blockchain confirmation. Fees are too low. What can I do? Transaction 84c3970005a616110baa57a03d9bccdca4068ce0e2a997ba5b4e0cc896508340 --- ## [How to contact arbitrator outside of application?](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617)
**Author:** [@johnstephensen](https://bisq.community/u/johnstephensen)\ **Replies:** 4\ **Last updated:** [November 20, 2018, 11:01am UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617 "2018-11-20T11:01:48Z")
After restoring my wallets from a backup, I’m unable to open support tickets on a couple of stuck trades. How can I get in touch with the arbitrators to complete these trades? --- ## [Wrong seller's IBAN](https://bisq.community/t/wrong-sellers-iban/6606)
**Author:** [@robert.pet](https://bisq.community/u/robert.pet)\ **Replies:** 8\ **Last updated:** [November 20, 2018, 8:24am UTC](https://bisq.community/t/wrong-sellers-iban/6606 "2018-11-20T08:24:55Z")
Hi everyone, I am trying to make a payment via SEPA transfer to the Bitcoin Seller but I am not able to because I get an IBAN error (it says it’s wrong). What can I do? Should I wait for the 6 days to be complete? or … --- ## [Trade completed with wrong payout transaction](https://bisq.community/t/trade-completed-with-wrong-payout-transaction/6619)
**Author:** [@a123b](https://bisq.community/u/a123b)\ **Replies:** 14\ **Last updated:** [November 19, 2018, 6:07pm UTC](https://bisq.community/t/trade-completed-with-wrong-payout-transaction/6619 "2018-11-19T18:07:00Z")
I just created a new offer and something very strange happened: After I confirmed the new offer creation, I immediately got a notification that an open trade has completed. At first I thought the seller has released the … --- ## [Orphaned trade](https://bisq.community/t/orphaned-trade/6610)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 9\ **Last updated:** [November 19, 2018, 4:20pm UTC](https://bisq.community/t/orphaned-trade/6610 "2018-11-19T16:20:40Z")
Have a orphan transaction in my open trades. I cannot start payment because it stays since 26 hours in “wait for blockchain confirmation” status. As well I cannot pen a dispute with ctrl-o because I have no transaction … --- ## [\[Resolved\] Arbitrator has yet to release funds back to me?](https://bisq.community/t/resolved-arbitrator-has-yet-to-release-funds-back-to-me/6514)
**Author:** [@doffing81](https://bisq.community/u/doffing81)\ **Replies:** 4\ **Last updated:** [November 17, 2018, 8:13pm UTC](https://bisq.community/t/resolved-arbitrator-has-yet-to-release-funds-back-to-me/6514 "2018-11-17T20:13:54Z")
I have a trade that went to an arbitrator because the payer’s bank closed his account. I expected to have the coin returned to me, but they have been “locked in trade” for coming up on two weeks. The arbitrator’s onion a… --- ## [Is it an hd wallet?](https://bisq.community/t/is-it-an-hd-wallet/6551)
**Author:** [@Question](https://bisq.community/u/Question)\ **Replies:** 8\ **Last updated:** [November 17, 2018, 2:12am UTC](https://bisq.community/t/is-it-an-hd-wallet/6551 "2018-11-17T02:12:59Z")
Hi! Does the bisq wallet support hd addresses? I want my online sales to directly send btc (or any coin) to bisq to cash it out, and I don’t want to send it from my own wallet to bisq (for the miner fees). My online sh… --- ## [\[Solved\]Stuck at "Wait for blockchain confirmation", explorer says "Unable to decode output address"](https://bisq.community/t/solved-stuck-at-wait-for-blockchain-confirmation-explorer-says-unable-to-decode-output-address/6604)
**Author:** [@Roni](https://bisq.community/u/Roni)\ **Replies:** 4\ **Last updated:** [November 15, 2018, 9:08am UTC](https://bisq.community/t/solved-stuck-at-wait-for-blockchain-confirmation-explorer-says-unable-to-decode-output-address/6604 "2018-11-15T09:08:00Z")
Hi there, i’m new to bisq and had some succesful trades, but now i’m having an issue. Bisq is synchonized with the BTC Mainnet, 9 peers. My security deposit is Locked in trades, but checking the Transaction in an explor… --- ## [Airdrop coins information thread (BCH, BTG, BCHC)](https://bisq.community/t/airdrop-coins-information-thread-bch-btg-bchc/3532)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 2\ **Last updated:** [November 15, 2018, 8:24am UTC](https://bisq.community/t/airdrop-coins-information-thread-bch-btg-bchc/3532 "2018-11-15T08:24:21Z")
This thread is for gathering information for users who want to deal with the “airdrop coins” like Bitcoin Cash, Bitcoin Clashic or Bitcoin Gold. Bisq will add those in the next release but we will not provide support fo… --- ## [Why Bisq is not on 'State of Dapps' list?](https://bisq.community/t/why-bisq-is-not-on-state-of-dapps-list/6599)
**Author:** [@earl4grey](https://bisq.community/u/earl4grey)\ **Replies:** 1\ **Last updated:** [November 13, 2018, 11:03pm UTC](https://bisq.community/t/why-bisq-is-not-on-state-of-dapps-list/6599 "2018-11-13T23:03:11Z")
Why Bisq is not on ‘State of Dapps’ list? https://www.stateofthedapps.com/rankings https://www.stateofthedapps.com/dapps/submit/new --- ## [Not connecting to Tor](https://bisq.community/t/not-connecting-to-tor/4935)
**Author:** [@maxinquaye](https://bisq.community/u/maxinquaye)\ **Replies:** 10\ **Last updated:** [November 13, 2018, 3:11am UTC](https://bisq.community/t/not-connecting-to-tor/4935 "2018-11-13T03:11:30Z")
I installed bisq on Win10 64bit but everytime I start it, it fails to connect to Tor. Deleting outdated Tor files or using Bridges doesn’t help. I’m in Germany and I have a very common internet provider. I uninstalled an… --- ## [Arbitration](https://bisq.community/t/arbitration/6582)
**Author:** [@gati](https://bisq.community/u/gati)\ **Replies:** 11\ **Last updated:** [November 12, 2018, 7:24pm UTC](https://bisq.community/t/arbitration/6582 "2018-11-12T19:24:34Z")
I was making a trade (with altcoin) and the time expired without the buyer starting the payment. I opened a support ticket. Nobody seemed to respond. How long should that take? the buyer didn’t even mark the payment as… --- ## [Lost open trade info: should be in arbitration as of 11 November](https://bisq.community/t/lost-open-trade-info-should-be-in-arbitration-as-of-11-november/6555)
**Author:** [@p5948qp](https://bisq.community/u/p5948qp)\ **Replies:** 5\ **Last updated:** [November 12, 2018, 3:50pm UTC](https://bisq.community/t/lost-open-trade-info-should-be-in-arbitration-as-of-11-november/6555 "2018-11-12T15:50:20Z")
Hello everyone, I had a BTC buy trade open when I accidentally corrupted my MacOs installation on my MacBook Pro (in a truly boneheaded move). I recovered the state of the machine with a Time Machine backup which was ma… --- ## [\[Resolved\] Ticket closed after I payed € and I didn´t receive my BTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440)
**Author:** [@MSL](https://bisq.community/u/MSL)\ **Replies:** 6\ **Last updated:** [November 10, 2018, 8:49pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440 "2018-11-10T20:49:55Z")
I opened a ticket because I took an order to buy BTC and, after sending the money, the program got stuck and I couldn´t confirm I started payment. I received message from arbitrator saying he would check if seller had re… --- ## [Duplicate transaction](https://bisq.community/t/duplicate-transaction/6569)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 17\ **Last updated:** [November 10, 2018, 1:55am UTC](https://bisq.community/t/duplicate-transaction/6569 "2018-11-10T01:55:26Z")
Had an error with trade ID 950910 (Arbitrator involved) had to restart my system, new error shows up as above. Fiat funds have been received. --- ## [Is it beneficial to keep your Bisq application running all the time?](https://bisq.community/t/is-it-beneficial-to-keep-your-bisq-application-running-all-the-time/6563)
**Author:** [@northrop](https://bisq.community/u/northrop)\ **Replies:** 2\ **Last updated:** [November 8, 2018, 9:39pm UTC](https://bisq.community/t/is-it-beneficial-to-keep-your-bisq-application-running-all-the-time/6563 "2018-11-08T21:39:20Z")
I am wondering if keeping my Bisq desktop application running all the time, even when not engaged in a trade or offer, benefits the Bisq network. I already run a bitcoin full node, so the machine is on 24/7 anyway. Just … --- ## [Not able to transfer funds out](https://bisq.community/t/not-able-to-transfer-funds-out/6556)
**Author:** [@hhthedude](https://bisq.community/u/hhthedude)\ **Replies:** 9\ **Last updated:** [November 8, 2018, 3:10pm UTC](https://bisq.community/t/not-able-to-transfer-funds-out/6556 "2018-11-08T15:10:08Z")
I have a Bisq account set up with Litecoin as the base currency (wasn’t aware it was a problem when setting up), and I can’t seem to find out how to change the base currency. I was able to transfer LTC to Bisq, but am n… --- ## [\[Resolved\] Trade stuck after receiving money back](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385)
**Author:** [@MSL](https://bisq.community/u/MSL)\ **Replies:** 15\ **Last updated:** [November 7, 2018, 10:59pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385 "2018-11-07T22:59:40Z")
I took a trade to buy BTC, sent the money and the seller didn´t appear to have even seen the message sent to him/her by bisq to confirm reception of money. Trade time completed and I opened support ticket. I had to trave… --- ## [Trade stuck at “wait for blockchain confirmation”](https://bisq.community/t/trade-stuck-at-wait-for-blockchain-confirmation/6429)
**Author:** [@glK8IECB](https://bisq.community/u/glK8IECB)\ **Replies:** 14\ **Last updated:** [November 7, 2018, 9:43pm UTC](https://bisq.community/t/trade-stuck-at-wait-for-blockchain-confirmation/6429 "2018-11-07T21:43:07Z")
Trying to sell BTC. I attempted to open a support ticket within the application (Ctrl+O), and it asked for the deposit transaction. But there is none. Trade ID: 18085692-7cd8f76e-d070-4b02-97a5-f38ff0965f60-080 Maker … --- ## [Techical issues stopping post trade process](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532)
**Author:** [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Replies:** 6\ **Last updated:** [November 5, 2018, 9:53pm UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532 "2018-11-05T21:53:36Z")
Hi Support its seems that because my internet service has been degraded, I cannot complete a trade. no matter how long I wait to try to click on “Payment Started”, BISQ tells me that I am not fully connected. Even when I… --- ## [I found a bug](https://bisq.community/t/i-found-a-bug/6544)
**Author:** [@ButterMyBisquet](https://bisq.community/u/ButterMyBisquet)\ **Replies:** 1\ **Last updated:** [November 5, 2018, 9:33pm UTC](https://bisq.community/t/i-found-a-bug/6544 "2018-11-05T21:33:39Z")
I withdrew bitcoins from my wallet and after 48 hours it has not made it even 1 block. https://live.blockcypher.com/btc/address/1JwtpNsidByV2CoT8mR8jdHaowvd6q5YAu/ amount of 0.00917540 BTC. Transaction ID ff6559394227764… --- ## [No arbitrator more than 2 days stuck trade](https://bisq.community/t/no-arbitrator-more-than-2-days-stuck-trade/6538)
**Author:** [@Trader13](https://bisq.community/u/Trader13)\ **Replies:** 8\ **Last updated:** [November 5, 2018, 9:23pm UTC](https://bisq.community/t/no-arbitrator-more-than-2-days-stuck-trade/6538 "2018-11-05T21:23:01Z")
Trade has been stuck since it says it is waiting for a response from both traders. Meaning both taker and maker gets a message that the other party needs to take action. However, that is not the case. A support ticket … --- ## [Privacy: address tracing](https://bisq.community/t/privacy-address-tracing/5249)
**Author:** [@BobH](https://bisq.community/u/BobH)\ **Replies:** 6\ **Last updated:** [November 5, 2018, 11:12am UTC](https://bisq.community/t/privacy-address-tracing/5249 "2018-11-05T11:12:28Z")
Please pardon my ignorance here, but if I have funds in my bisq “wallet” (addresses created by the bisq client), are they somehow “known” to come from bisq (from the same merkle root as a key owned by Bisq, or something)… --- ## [Buy BTC with Revolut, software crash, BTC lost?](https://bisq.community/t/buy-btc-with-revolut-software-crash-btc-lost/6531)
**Author:** [@NCKoeter](https://bisq.community/u/NCKoeter)\ **Replies:** 7\ **Last updated:** [November 5, 2018, 6:34am UTC](https://bisq.community/t/buy-btc-with-revolut-software-crash-btc-lost/6531 "2018-11-05T06:34:26Z")
Hello, I just wanted to buy some BTC with Revolut, but the software crashed. Now When I restart, I get to ssee this and cannot do anything, but all my deposits is locked in trade. what can i do here? --- ## [Start from scratch (Debian)](https://bisq.community/t/start-from-scratch-debian/6533)
**Author:** [@viscote](https://bisq.community/u/viscote)\ **Replies:** 2\ **Last updated:** [November 3, 2018, 10:01am UTC](https://bisq.community/t/start-from-scratch-debian/6533 "2018-11-03T10:01:59Z")
Ok, so I’ve done quite a few trades so far. Now, for the next trades, I want to start from scratch, for better anonymity / smaller possibility of correlation between trades. I found that the data is saved in /home/use… --- ## [Two clients with the same account but different open trades](https://bisq.community/t/two-clients-with-the-same-account-but-different-open-trades/6537)
**Author:** [@sammy](https://bisq.community/u/sammy)\ **Replies:** 1\ **Last updated:** [November 4, 2018, 4:42pm UTC](https://bisq.community/t/two-clients-with-the-same-account-but-different-open-trades/6537 "2018-11-04T16:42:06Z")
Hello everyone So I run bisq on two computers with the same account. Now I wanted to close one application and only run it on one computer. However, each client has an open offer which is not shown in the other. I assum… --- ## [Deposit and product not received](https://bisq.community/t/deposit-and-product-not-received/6484)
**Author:** [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Replies:** 8\ **Last updated:** [November 3, 2018, 8:54am UTC](https://bisq.community/t/deposit-and-product-not-received/6484 "2018-11-03T08:54:53Z")
Hello Support, I have a closed dispute which I opened because I had made a mistake in the post trade process. The arbitrator has resolved and closed the dispute, but both my deposit and my actual purchase have not been … --- ## [Deposit transaction not propagating to the network](https://bisq.community/t/deposit-transaction-not-propagating-to-the-network/6516)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 9\ **Last updated:** [November 2, 2018, 7:26am UTC](https://bisq.community/t/deposit-transaction-not-propagating-to-the-network/6516 "2018-11-02T07:26:42Z")
Since more than 5 hours a deposit transaction of a trade is not propagating in the bitcoin network. Status in bisq app is "wait at least for one transaction before starting the payment. If I lookup the transaction id in … [Previous page](https://bisq.community/c/support/18.md?page=43) [Next page](https://bisq.community/c/support/18.md?page=45)