# Support

**URL:** https://bisq.community/c/support/18.md?page=45

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 46

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## [Network settings: Use Custom Bitcoin Core Nodes](https://bisq.community/t/network-settings-use-custom-bitcoin-core-nodes/6527)

<div class="topic-metadata">

**Author:** [@torte](https://bisq.community/u/torte)\
**Replies:** 3\
**Last updated:** [November 1, 2018, 10:18pm UTC](https://bisq.community/t/network-settings-use-custom-bitcoin-core-nodes/6527 "2018-11-01T22:18:43Z")

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Wonder how to add more than one custom node into the network setting? Adding one works fine, but if adding the second the first one disappears. Thanks.

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## [Trade will not confirm. Got this error message. See screenshot](https://bisq.community/t/trade-will-not-confirm-got-this-error-message-see-screenshot/6524)

<div class="topic-metadata">

**Author:** [@mughat](https://bisq.community/u/mughat)\
**Replies:** 2\
**Last updated:** [November 1, 2018, 8:17pm UTC](https://bisq.community/t/trade-will-not-confirm-got-this-error-message-see-screenshot/6524 "2018-11-01T20:17:56Z")

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Anything I can do to fix this? “Confirm payment” button is not available.

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## [Cannot get pass Tor Auth](https://bisq.community/t/cannot-get-pass-tor-auth/6494)

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**Author:** [@Properpatroon](https://bisq.community/u/Properpatroon)\
**Replies:** 8\
**Last updated:** [October 31, 2018, 11:56pm UTC](https://bisq.community/t/cannot-get-pass-tor-auth/6494 "2018-10-31T23:56:24Z")

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I cannot get past the TOR connection when launching Bisq, why? It keeps saying Tor cannot authorize cookie

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## [Wallet problem + Connection to the bitcoin network failed because of an error : org.bitcoinj.wallet.UnreadableWalletException: Wallet contains Duplicate trasnaction](https://bisq.community/t/wallet-problem-connection-to-the-bitcoin-network-failed-because-of-an-error-org-bitcoinj-wallet-unreadablewalletexception-wallet-contains-duplicate-trasnaction/5413)

<div class="topic-metadata">

**Author:** [@coinhub](https://bisq.community/u/coinhub)\
**Replies:** 35\
**Last updated:** [October 31, 2018, 7:16pm UTC](https://bisq.community/t/wallet-problem-connection-to-the-bitcoin-network-failed-because-of-an-error-org-bitcoinj-wallet-unreadablewalletexception-wallet-contains-duplicate-trasnaction/5413 "2018-10-31T19:16:23Z")

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since I have had 3 disputes closed in my favour my bisq wallet has crashed with 3+ btc stuck there. When i try to open bisq im greeted with an error message " …

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## [Rebooting while Bisq is running](https://bisq.community/t/rebooting-while-bisq-is-running/6518)

<div class="topic-metadata">

**Author:** [@trybtc](https://bisq.community/u/trybtc)\
**Replies:** 6\
**Last updated:** [October 31, 2018, 11:33am UTC](https://bisq.community/t/rebooting-while-bisq-is-running/6518 "2018-10-31T11:33:12Z")

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I currently have the Bisq application running with several open trades in various stages of completion as well as three open offers. My understanding is that I am supposed to keep it running. However, I’d now like to re…

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## [Received fiat but trade still "waiting until payment has started"](https://bisq.community/t/received-fiat-but-trade-still-waiting-until-payment-has-started/6519)

<div class="topic-metadata">

**Author:** [@trybtc](https://bisq.community/u/trybtc)\
**Replies:** 4\
**Last updated:** [October 31, 2018, 11:06am UTC](https://bisq.community/t/received-fiat-but-trade-still-waiting-until-payment-has-started/6519 "2018-10-31T11:06:11Z")

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I have an open trade where I received the fiat payment but the “trade process” status is still “Wait until payment has started”. Obviously I didn’t get the full buyer information so I can’t confirm that those matched the…

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## [Weird prices](https://bisq.community/t/weird-prices/6414)

<div class="topic-metadata">

**Author:** [@trybtc](https://bisq.community/u/trybtc)\
**Replies:** 4\
**Last updated:** [October 31, 2018, 7:10am UTC](https://bisq.community/t/weird-prices/6414 "2018-10-31T07:10:09Z")

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I’ve noticed that for the past day or two the Bisq bitcoin prices have been weird. For example, right now (13:17 CET) I am seeing: BTC/EUR: 5570.13 BTC/GBP: 4955.88 These are not close to the same price! 4955 GBP is …

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## [Closed Bisq Application & Lost Open Trade](https://bisq.community/t/closed-bisq-application-lost-open-trade/6504)

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**Author:** [@kronk](https://bisq.community/u/kronk)\
**Replies:** 8\
**Last updated:** [October 30, 2018, 7:05pm UTC](https://bisq.community/t/closed-bisq-application-lost-open-trade/6504 "2018-10-30T19:05:08Z")

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After accepting a trade and continuing to payment confirmation, I noticed my firewall was interfering with the Bisq software and my internet connection broke, so I decided to reboot the Bisq application. After rebooting …

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## [Max Trade Time for Altcoins](https://bisq.community/t/max-trade-time-for-altcoins/6492)

<div class="topic-metadata">

**Author:** [@viscote](https://bisq.community/u/viscote)\
**Replies:** 10\
**Last updated:** [October 30, 2018, 11:08am UTC](https://bisq.community/t/max-trade-time-for-altcoins/6492 "2018-10-30T11:08:02Z")

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When I create an offer with an altcoin, e.g. XMR, is there a way to set the trade time to less than 24 hours? I don’t see why someone who takes an offer needs so much time to make the payment. What am I missing here…?

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## [Please Help duplicate transaction error](https://bisq.community/t/please-help-duplicate-transaction-error/5427)

<div class="topic-metadata">

**Author:** [@sparky](https://bisq.community/u/sparky)\
**Replies:** 9\
**Last updated:** [October 30, 2018, 2:34am UTC](https://bisq.community/t/please-help-duplicate-transaction-error/5427 "2018-10-30T02:34:17Z")

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I’m getting the following error when I try to open bisq and not sure what to do. I have pending transactions and need to address them and can’t. “Connection to the bitcoin network failed because of an error: org.bitcoi…

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## [Will using bisq to convert bitcoin to cash get the recipients account closed?](https://bisq.community/t/will-using-bisq-to-convert-bitcoin-to-cash-get-the-recipients-account-closed/6500)

<div class="topic-metadata">

**Author:** [@Zerophase](https://bisq.community/u/Zerophase)\
**Replies:** 1\
**Last updated:** [October 29, 2018, 10:34pm UTC](https://bisq.community/t/will-using-bisq-to-convert-bitcoin-to-cash-get-the-recipients-account-closed/6500 "2018-10-29T22:34:55Z")

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I have someone I’m trying to contract to produce some video work. But, the platform being used takes a 40% cut of all transactions. Square or something like that would be lower, but Square might ban the accounts of her o…

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## [Altcoin exchange: Sending message failed](https://bisq.community/t/altcoin-exchange-sending-message-failed/6485)

<div class="topic-metadata">

**Author:** [@torte](https://bisq.community/u/torte)\
**Replies:** 4\
**Last updated:** [October 29, 2018, 3:48pm UTC](https://bisq.community/t/altcoin-exchange-sending-message-failed/6485 "2018-10-29T15:48:09Z")

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I’m in the middle of a BTC \<–\> Altcoin trade as maker for buying Bitcoin / selling Altcoin. After I confirmed that Altcoin payment was started the Payment-started-message-status changed to “Sending message failed”. Not …

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## [(resolved) Trade XKQFV resolved but funds not released](https://bisq.community/t/resolved-trade-xkqfv-resolved-but-funds-not-released/6480)

<div class="topic-metadata">

**Author:** [@brnd](https://bisq.community/u/brnd)\
**Replies:** 3\
**Last updated:** [October 27, 2018, 11:07pm UTC](https://bisq.community/t/resolved-trade-xkqfv-resolved-but-funds-not-released/6480 "2018-10-27T23:07:35Z")

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Hi, The trade XKQFV was stated as resolved by the arbitrator but he/she has not released the escrow funds yet. I am the BTC buyer in the trade. May I receive the funds please? Arbitrator has address 3de2y2bhifakoa7m.on…

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## [Bisq SPV Error](https://bisq.community/t/bisq-spv-error/6464)

<div class="topic-metadata">

**Author:** [@Blackpluto](https://bisq.community/u/Blackpluto)\
**Replies:** 12\
**Last updated:** [October 27, 2018, 10:59pm UTC](https://bisq.community/t/bisq-spv-error/6464 "2018-10-27T22:59:35Z")

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Hello, I haven’t been able to get into my Bisq Wallet for days now. I get a SPV error everytime I open Bisq despite having followed the prompt to delete the SPV file and reboot. When I follow these steps then Bisq goe…

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## [Trade closed but stuck](https://bisq.community/t/trade-closed-but-stuck/6459)

<div class="topic-metadata">

**Author:** [@biskj](https://bisq.community/u/biskj)\
**Replies:** 6\
**Last updated:** [October 27, 2018, 10:03am UTC](https://bisq.community/t/trade-closed-but-stuck/6459 "2018-10-27T10:03:02Z")

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Still waiting for help with this issue: very surprised to see it marked resolved. Same issue, coins still “locked in trades” after all disputes/trades closed

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## [Confirm payment received question](https://bisq.community/t/confirm-payment-received-question/6475)

<div class="topic-metadata">

**Author:** [@mmm](https://bisq.community/u/mmm)\
**Replies:** 1\
**Last updated:** [October 26, 2018, 8:34pm UTC](https://bisq.community/t/confirm-payment-received-question/6475 "2018-10-26T20:34:54Z")

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Hello. I created an offer to sell my bitcoins via Revolut. After someone accepted the offer, shortly the “Wait for blockchain confirmation” and “Wait until payment has started” button was checked and right now I can conf…

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## [BTC purchase bank payment in two parts?](https://bisq.community/t/btc-purchase-bank-payment-in-two-parts/6461)

<div class="topic-metadata">

**Author:** [@p5948qp](https://bisq.community/u/p5948qp)\
**Replies:** 1\
**Last updated:** [October 24, 2018, 6:43pm UTC](https://bisq.community/t/btc-purchase-bank-payment-in-two-parts/6461 "2018-10-24T18:43:26Z")

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Hi everyone, I have an open trade buying BTC and it’s time to pay in fiat. However at the moment my bank does not let me complete a transfer of the full amount. Right now I am only able to make the payment in two parts,…

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## [\[Resolved\] Password use](https://bisq.community/t/resolved-password-use/6446)

<div class="topic-metadata">

**Author:** [@tomg259](https://bisq.community/u/tomg259)\
**Replies:** 2\
**Last updated:** [October 21, 2018, 2:49pm UTC](https://bisq.community/t/resolved-password-use/6446 "2018-10-21T14:49:16Z")

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UBUNTU 18.04.1 LTS (64-bit) bisq 0.8.0 when I open bisq it works with no need to enter password I have set password but when i start bisq it don’t want it I was able to withdraw BTC from bisq without password when I…

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## [TradeID 783944](https://bisq.community/t/tradeid-783944/6445)

<div class="topic-metadata">

**Author:** [@keo](https://bisq.community/u/keo)\
**Replies:** 0\
**Last updated:** [October 20, 2018, 7:14pm UTC](https://bisq.community/t/tradeid-783944/6445 "2018-10-20T19:14:15Z")

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The payout for this trade did not work and I need to do it manually. But I need a private key for this. It is thus necessary that the buyer contacts me at stibor@protonmail.com for this. I don’t think it is possible to c…

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## [\[Not resolved still\] Trade closed but stuck](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401)

<div class="topic-metadata">

**Author:** [@biskj](https://bisq.community/u/biskj)\
**Replies:** 16\
**Last updated:** [October 20, 2018, 1:14pm UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401 "2018-10-20T13:14:12Z")

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851959-8e52c153-f1fd-4a8e-b6f2-5f7538a154fc-080 dispute closed, but trade still stuck release please

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## [Moved funds from one btc address to another on bisq](https://bisq.community/t/moved-funds-from-one-btc-address-to-another-on-bisq/6426)

<div class="topic-metadata">

**Author:** [@pdub121](https://bisq.community/u/pdub121)\
**Replies:** 14\
**Last updated:** [October 19, 2018, 1:18pm UTC](https://bisq.community/t/moved-funds-from-one-btc-address-to-another-on-bisq/6426 "2018-10-19T13:18:16Z")

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Hi so i installed bisq on my computer , transferred some money from coinbin and all looked fine. The issue iv had is i wanted to use bisq on my laptop so its easier on the go, I tried to restore wallet from seed words an…

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## [Trade problem “wait for blockchain confirmation"](https://bisq.community/t/trade-problem-wait-for-blockchain-confirmation/6432)

<div class="topic-metadata">

**Author:** [@t1m3c](https://bisq.community/u/t1m3c)\
**Replies:** 1\
**Last updated:** [October 18, 2018, 8:12pm UTC](https://bisq.community/t/trade-problem-wait-for-blockchain-confirmation/6432 "2018-10-18T20:12:14Z")

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Hello! I have a problem with trade as maker. All confirmations is confirmed on blockchain. Trade id bvjpw-9dcadffd-e32f-4332-8747-94461b56e0cb-080 Maker fee transaction id b552760c1a9ff4e8facc9892087aca74e8b91c7d73a5f4…

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## [First time buyer payment failed help](https://bisq.community/t/first-time-buyer-payment-failed-help/6393)

<div class="topic-metadata">

**Author:** [@Olly](https://bisq.community/u/Olly)\
**Replies:** 11\
**Last updated:** [October 17, 2018, 9:00pm UTC](https://bisq.community/t/first-time-buyer-payment-failed-help/6393 "2018-10-17T21:00:50Z")

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Just tried to make my first buy but noticed payment failed in online bank and transaction in bisq awaiting seller confirmation What do I do now? (and I wonder why bank failed to pay?)

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## ["Add" new computer](https://bisq.community/t/add-new-computer/6420)

<div class="topic-metadata">

**Author:** [@shelf](https://bisq.community/u/shelf)\
**Replies:** 10\
**Last updated:** [October 17, 2018, 5:03pm UTC](https://bisq.community/t/add-new-computer/6420 "2018-10-17T17:03:20Z")

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Is it possible to “add” a new computer in a way that I keep my transactions, payment accounts etc. (also don’t have to wait for X days because of the time-bound trading limits)? Thank you in advance!

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## [\[Resolved\] Need help: BTC seller not confirming Nat. Bank Transfer](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405)

<div class="topic-metadata">

**Author:** [@justB](https://bisq.community/u/justB)\
**Replies:** 6\
**Last updated:** [October 17, 2018, 2:26pm UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405 "2018-10-17T14:26:55Z")

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Took offer to buy BTC thru National Bank Transfer method. Paid $10 extra for next day delivery of funds to their account. Sent funds to their account online using the account / routing numbers they gave me. Transfer has …

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## [\[RESOLVED\] Trade 264109 - Arbitrator not responding](https://bisq.community/t/resolved-trade-264109-arbitrator-not-responding/6424)

<div class="topic-metadata">

**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\
**Replies:** 2\
**Last updated:** [October 17, 2018, 12:49pm UTC](https://bisq.community/t/resolved-trade-264109-arbitrator-not-responding/6424 "2018-10-17T12:49:37Z")

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Arbitrator 3de2y2bhifakoa7m.onion:9999 is not responding to Trade 264109

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## [Confirm payment receipt button greyed out](https://bisq.community/t/confirm-payment-receipt-button-greyed-out/6410)

<div class="topic-metadata">

**Author:** [@brain19](https://bisq.community/u/brain19)\
**Replies:** 4\
**Last updated:** [October 17, 2018, 2:07am UTC](https://bisq.community/t/confirm-payment-receipt-button-greyed-out/6410 "2018-10-17T02:07:55Z")

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My trade is completed but I am unable to press the “Confirm payment receipt” button since its greyed out. Could you please advise on how I should continue? Offer ID: ECWFT-8b924c10-f02d-4f00-8582-09006b0aaac2-080 Than…

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## [Where do I find my reputation score in the Bisq app?](https://bisq.community/t/where-do-i-find-my-reputation-score-in-the-bisq-app/6419)

<div class="topic-metadata">

**Author:** [@0x0x0x](https://bisq.community/u/0x0x0x)\
**Replies:** 2\
**Last updated:** [October 16, 2018, 8:33pm UTC](https://bisq.community/t/where-do-i-find-my-reputation-score-in-the-bisq-app/6419 "2018-10-16T20:33:11Z")

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Maybe I’m completely blind, or dumb, but I can’t find where my Bisq ‘reputation’ is on the app. Meaning, I want to find out in one glance how much Bitcoin I can sell at once, so that I don’t have to guess, or fumble arou…

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## [Error when clicking "Scan QR code"](https://bisq.community/t/error-when-clicking-scan-qr-code/6412)

<div class="topic-metadata">

**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\
**Replies:** 3\
**Last updated:** [October 16, 2018, 8:29pm UTC](https://bisq.community/t/error-when-clicking-scan-qr-code/6412 "2018-10-16T20:29:52Z")

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When I click “Scan QR code”, I get the following error: I don’t have a GitHub account, so I’m posting here. I’m running Linux Mint 17.3 Cinnamon 64bit. Here are some relevant entries from the log. I can DM the compl…

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## [Arbitrator not responding thread](https://bisq.community/t/arbitrator-not-responding-thread/6360)

<div class="topic-metadata">

**Author:** [@init](https://bisq.community/u/init)\
**Replies:** 7\
**Last updated:** [October 15, 2018, 1:26am UTC](https://bisq.community/t/arbitrator-not-responding-thread/6360 "2018-10-15T01:26:17Z")

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A thread for all to put latest “arbitrator not responding” support requests.

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