# Support **URL:** https://bisq.community/c/support/18.md?page=46 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 47 --- ## [Payment Options](https://bisq.community/t/payment-options/6398)
**Author:** [@ButterMyBisquet](https://bisq.community/u/ButterMyBisquet)\ **Replies:** 3\ **Last updated:** [October 14, 2018, 8:45pm UTC](https://bisq.community/t/payment-options/6398 "2018-10-14T20:45:41Z")
I incerted a slew of payment options in my bisq account. If I sell, can the buyer who buys from me pick and choose which payment options he wants or is it set at the time I post the order? --- ## [Bisq Wallet Security](https://bisq.community/t/bisq-wallet-security/6399)
**Author:** [@merenkov](https://bisq.community/u/merenkov)\ **Replies:** 2\ **Last updated:** [October 14, 2018, 10:51am UTC](https://bisq.community/t/bisq-wallet-security/6399 "2018-10-14T10:51:04Z")
How secure is the bisq wallet compared to other SPV clients or a comprable full note? Does anyone use the bisq wallet as their primary wallet given that it has SPV and HD support similar to electrum? Or is everyone skep… --- ## [Taker fee tx not showing as confirmed, even though it is](https://bisq.community/t/taker-fee-tx-not-showing-as-confirmed-even-though-it-is/6389)
**Author:** [@a123b](https://bisq.community/u/a123b)\ **Replies:** 6\ **Last updated:** [October 12, 2018, 2:54pm UTC](https://bisq.community/t/taker-fee-tx-not-showing-as-confirmed-even-though-it-is/6389 "2018-10-12T14:54:59Z")
So I’m the BTC buyer as maker. Someone accepted my offer and sent the taker fee. In the block explorers I can see his transaction already has over 50 confirmations. But Bisq itself doesn’t show a check mark next to the t… --- ## [Payment Time](https://bisq.community/t/payment-time/6348)
**Author:** [@ButterMyBisquet](https://bisq.community/u/ButterMyBisquet)\ **Replies:** 14\ **Last updated:** [October 12, 2018, 12:31pm UTC](https://bisq.community/t/payment-time/6348 "2018-10-12T12:31:30Z")
It is Friday after banks have closed. I placed an order to buy BTC. I sent money USD but because it is Friday, money won’t leave the bank until Monday and won’t arrive until Thursday which is beyond the 4 days. It’s a we… --- ## [Can I restore trading history?](https://bisq.community/t/can-i-restore-trading-history/6378)
**Author:** [@trybtc](https://bisq.community/u/trybtc)\ **Replies:** 5\ **Last updated:** [October 12, 2018, 5:00am UTC](https://bisq.community/t/can-i-restore-trading-history/6378 "2018-10-12T05:00:18Z")
I’ve been trading with the Bisq application for about two years. Have traded something like 10 or 20 bitcoins total. A few days ago, I switched to a new computer and deleted all of my old account information and then fo… --- ## [Example of CSV Export](https://bisq.community/t/example-of-csv-export/6380)
**Author:** [@fastbiz](https://bisq.community/u/fastbiz)\ **Replies:** 0\ **Last updated:** [October 11, 2018, 12:11pm UTC](https://bisq.community/t/example-of-csv-export/6380 "2018-10-11T12:11:40Z")
Hello Community! Could someone provide my with an (maybe anonymized) example of an exported trading/deposit/withdrawal history CSV from a Bisq account? I’m building a tool that lets users convert tx histories from multi… --- ## [Forgot payment reason, cannot open ticket](https://bisq.community/t/forgot-payment-reason-cannot-open-ticket/6374)
**Author:** [@dreamdancer](https://bisq.community/u/dreamdancer)\ **Replies:** 2\ **Last updated:** [October 11, 2018, 10:26am UTC](https://bisq.community/t/forgot-payment-reason-cannot-open-ticket/6374 "2018-10-11T10:26:52Z")
Hi, I forgot to put payment reason for BTC to Monero trade. BTC were transferred successfully, but trade expire and I cannot create ticket now because there is no trade in the list of open trades or history. Please let… --- ## [Trade appears to be stuck](https://bisq.community/t/trade-appears-to-be-stuck/6366)
**Author:** [@kalderon28](https://bisq.community/u/kalderon28)\ **Replies:** 8\ **Last updated:** [October 10, 2018, 10:11pm UTC](https://bisq.community/t/trade-appears-to-be-stuck/6366 "2018-10-10T22:11:52Z")
Trade ID stvlu-22233b51-faee-4ec0-a1d6-c1a5a587ca94-080 Accepted yesterday but no progress in the app. All I’ve seen from the start is: Please advise. Thanks. --- ## [Can't install, getting a missing jvm.dll error](https://bisq.community/t/cant-install-getting-a-missing-jvm-dll-error/2296)
**Author:** [@killy](https://bisq.community/u/killy)\ **Replies:** 4\ **Last updated:** [October 10, 2018, 7:16am UTC](https://bisq.community/t/cant-install-getting-a-missing-jvm-dll-error/2296 "2018-10-10T07:16:00Z")
I accidentally installed the 32 bit exe on windows 7 64 bit which did however work but advised me to install the 64 bit version as soon as it opened. I proceeded to install that one instead but then got this error and t… --- ## [Bisq documentation downable as PDF?](https://bisq.community/t/bisq-documentation-downable-as-pdf/6342)
**Author:** [@northrop](https://bisq.community/u/northrop)\ **Replies:** 4\ **Last updated:** [October 10, 2018, 2:41am UTC](https://bisq.community/t/bisq-documentation-downable-as-pdf/6342 "2018-10-10T02:41:04Z")
Hi, I can’t seem to find any downloadable PDFs of the Bisq documentation; are these available? Or could someone point me in the right direction? Thanks! --- ## [\[RESOLVED THANKS!\] Open dispute... Just making sure the arbitrator has received my message](https://bisq.community/t/resolved-thanks-open-dispute-just-making-sure-the-arbitrator-has-received-my-message/6358)
**Author:** [@donacid](https://bisq.community/u/donacid)\ **Replies:** 5\ **Last updated:** [October 9, 2018, 4:00pm UTC](https://bisq.community/t/resolved-thanks-open-dispute-just-making-sure-the-arbitrator-has-received-my-message/6358 "2018-10-09T16:00:23Z")
Hey guys, First of all, apologies for coming over as pushy by taking this to the forum. It’s just that there’s literally all of my money stuck in this trade and I cannot afford to lose it, in case my message wasn’t deli… --- ## [Trade stuck, unable to confirm receipt of payment, unable to open support ticket](https://bisq.community/t/trade-stuck-unable-to-confirm-receipt-of-payment-unable-to-open-support-ticket/6337)
**Author:** [@spottedmarley](https://bisq.community/u/spottedmarley)\ **Replies:** 18\ **Last updated:** [October 9, 2018, 1:23am UTC](https://bisq.community/t/trade-stuck-unable-to-confirm-receipt-of-payment-unable-to-open-support-ticket/6337 "2018-10-09T01:23:47Z")
Hello, I have an open money-order-by-mail trade that is stuck. I received payment today and when I clicked the ‘Confirm payment received’ button I started receiving a few different error dialogs that said something like … --- ## [Stuck trade..glitch?](https://bisq.community/t/stuck-trade-glitch/6352)
**Author:** [@Badha5h](https://bisq.community/u/Badha5h)\ **Replies:** 4\ **Last updated:** [October 7, 2018, 10:52pm UTC](https://bisq.community/t/stuck-trade-glitch/6352 "2018-10-07T22:52:00Z")
The buyer has sent the BTC but on my end I can only see “wait until payment arrived” so I can’t proceed to send the tokens to him. I can see the confirmed BTC transaction on a blockchain explorer so the BTC has definite… --- ## [Contact info on national currency account](https://bisq.community/t/contact-info-on-national-currency-account/6344)
**Author:** [@peoples](https://bisq.community/u/peoples)\ **Replies:** 6\ **Last updated:** [October 7, 2018, 5:39am UTC](https://bisq.community/t/contact-info-on-national-currency-account/6344 "2018-10-07T05:39:53Z")
Is there a reason why ‘contact info’ isn’t included in all the payment accounts? The us money order account doesn’t include an email field. The cash deposit account includes the email field. Why is the email/con… --- ## [How often is arbitration used?](https://bisq.community/t/how-often-is-arbitration-used/6340)
**Author:** [@freesov](https://bisq.community/u/freesov)\ **Replies:** 7\ **Last updated:** [October 7, 2018, 5:33am UTC](https://bisq.community/t/how-often-is-arbitration-used/6340 "2018-10-07T05:33:01Z")
Just curious how often arbitration is necessary, i.e. how many times per week or per month do arbitrators get involved in trades on Bisq (if this data is being tracked)? Also is the number of arbitrator-assisted trades … --- ## [How to deal with repeated Tor problems](https://bisq.community/t/how-to-deal-with-repeated-tor-problems/6334)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 4\ **Last updated:** [October 5, 2018, 9:46am UTC](https://bisq.community/t/how-to-deal-with-repeated-tor-problems/6334 "2018-10-05T09:46:48Z")
If you cannot connect to the Bisq network repeatedly and if you have not already setup Bisq (account, funds,…) you can simply delete the data directory and start over again. Be sure to not have BTC, offers, trades, dispu… --- ## [RESOLVED: Locked up funds from failed trade](https://bisq.community/t/resolved-locked-up-funds-from-failed-trade/6312)
**Author:** [@madraba](https://bisq.community/u/madraba)\ **Replies:** 14\ **Last updated:** [October 3, 2018, 9:04pm UTC](https://bisq.community/t/resolved-locked-up-funds-from-failed-trade/6312 "2018-10-03T21:04:38Z")
Hi, my software has little problems, and there is now a failed trade with funds locked up. I opened a support ticket but no one replied within one day. The software keeps loosing contact to the peers. However I am the … --- ## [New member](https://bisq.community/t/new-member/6321)
**Author:** [@Felipe12345](https://bisq.community/u/Felipe12345)\ **Replies:** 2\ **Last updated:** [October 2, 2018, 9:43pm UTC](https://bisq.community/t/new-member/6321 "2018-10-02T21:43:18Z")
Hello guys i am new member.please help me everyone --- ## [Trade ID HCPNODDA stuck waiting for blockchain confirmation](https://bisq.community/t/trade-id-hcpnodda-stuck-waiting-for-blockchain-confirmation/6314)
**Author:** [@devin](https://bisq.community/u/devin)\ **Replies:** 7\ **Last updated:** [October 2, 2018, 1:39pm UTC](https://bisq.community/t/trade-id-hcpnodda-stuck-waiting-for-blockchain-confirmation/6314 "2018-10-02T13:39:43Z")
I entered into a trade as BTC buyer as maker. However, the trade is stuck at the “wait for blockchain confirmation” step and has been so for quite some time now. I attempted to open a support ticket within the applica… --- ## [Cannot send funds via Interac e-Transfer using mobile number](https://bisq.community/t/cannot-send-funds-via-interac-e-transfer-using-mobile-number/6298)
**Author:** [@freesov](https://bisq.community/u/freesov)\ **Replies:** 14\ **Last updated:** [September 29, 2018, 6:15am UTC](https://bisq.community/t/cannot-send-funds-via-interac-e-transfer-using-mobile-number/6298 "2018-09-29T06:15:29Z")
Hello, I am in process with my first Bisq trade. I created an offer to buy BTC via Interac e-Transfer (CAD) and my offer was accepted. However the BTC seller did not provide an email address, but instead what appears … --- ## [Where to find number of confirmations?](https://bisq.community/t/where-to-find-number-of-confirmations/6299)
**Author:** [@freesov](https://bisq.community/u/freesov)\ **Replies:** 4\ **Last updated:** [September 28, 2018, 1:22am UTC](https://bisq.community/t/where-to-find-number-of-confirmations/6299 "2018-09-28T01:22:27Z")
Hi, I am working on a trade in progress and I wanted to check the number of confirmations. At one point in the process a pop-up window stated “Your trade has reached at least one blockchain confirmation. You can wait … --- ## [Wallet Bisq\<-\>Electrum](https://bisq.community/t/wallet-bisq-electrum/6297)
**Author:** [@jano](https://bisq.community/u/jano)\ **Replies:** 5\ **Last updated:** [September 27, 2018, 6:52pm UTC](https://bisq.community/t/wallet-bisq-electrum/6297 "2018-09-27T18:52:56Z")
Hi! I want to start and buy a few mBTC, then I need some mBTC I have on electrum wallet. It’s possible to ‘import’ that wallet into Bisq? if yes: how? then the opposite should be possible as well, isn’t? --- ## [Attempted to withdraw from wallet stuck (unconfirmed)](https://bisq.community/t/attempted-to-withdraw-from-wallet-stuck-unconfirmed/6287)
**Author:** [@gmjellin](https://bisq.community/u/gmjellin)\ **Replies:** 3\ **Last updated:** [September 27, 2018, 5:17pm UTC](https://bisq.community/t/attempted-to-withdraw-from-wallet-stuck-unconfirmed/6287 "2018-09-27T17:17:45Z")
Hello, I attempted to withdraw to another btc address on 9/18. The transaction is still unconfirmed and I can’t access the funds. The tx id is: 48db1f7c972cf9d36bfe35840227f32ac1218526fd75095357f7d4c0af200422 The reci… --- ## [RESOLVED Trade Got Frozen and my funds locked up?](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269)
**Author:** [@redpillsongs](https://bisq.community/u/redpillsongs)\ **Replies:** 7\ **Last updated:** [September 24, 2018, 3:01pm UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269 "2018-09-24T15:01:34Z")
Hi, Trade ID: IDZVJP Basic gist: back in July had an accepted offfer (I was buyer), and the seller’s deposit malfunctioned. Now the trade keeps “Waiting for confirmation” and my attempts to reach arbitration have fail… --- ## [F2F Trades](https://bisq.community/t/f2f-trades/6245)
**Author:** [@arunasurya](https://bisq.community/u/arunasurya)\ **Replies:** 1\ **Last updated:** [September 19, 2018, 7:03pm UTC](https://bisq.community/t/f2f-trades/6245 "2018-09-19T19:03:21Z")
Hello, I have several questions about F2F trades. I will start with two here. Do both parties need to be online when a buyer sends a payment to a seller in an F2F trade? What happens if the buyer presses the “payment … --- ## [Bisq on raspberry pi 3W](https://bisq.community/t/bisq-on-raspberry-pi-3w/5374)
**Author:** [@Homard](https://bisq.community/u/Homard)\ **Replies:** 3\ **Last updated:** [September 19, 2018, 6:23pm UTC](https://bisq.community/t/bisq-on-raspberry-pi-3w/5374 "2018-09-19T18:23:36Z")
Hello, I successfully installed and run bisq on a 64 bit debian stretch PC. Now I would like, if it is possible, to install and run bisq on a raspberry pi 3W. I tried with the 64 bit debian download, but, not so surpr… --- ## [Trade timed out, lost taker security deposit](https://bisq.community/t/trade-timed-out-lost-taker-security-deposit/6230)
**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\ **Replies:** 6\ **Last updated:** [September 18, 2018, 2:20am UTC](https://bisq.community/t/trade-timed-out-lost-taker-security-deposit/6230 "2018-09-18T02:20:32Z")
Hello, I accepted an offer to buy bitcoin, but it timed out after I funded the trade from my Bisq wallet. The error message is “A timeout occurred.” The trade now shows up in my portfolio under the “Failed” tab with a … --- ## [TTMD Launch Date](https://bisq.community/t/ttmd-launch-date/6102)
**Author:** [@randylutz](https://bisq.community/u/randylutz)\ **Replies:** 3\ **Last updated:** [September 16, 2018, 11:58pm UTC](https://bisq.community/t/ttmd-launch-date/6102 "2018-09-16T23:58:35Z")
When will ttmd launch that was submitted to you? --- ## [Importing my past trades into a new account](https://bisq.community/t/importing-my-past-trades-into-a-new-account/6136)
**Author:** [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Replies:** 6\ **Last updated:** [September 15, 2018, 6:27pm UTC](https://bisq.community/t/importing-my-past-trades-into-a-new-account/6136 "2018-09-15T18:27:05Z")
I have two Bisq wallets (both with completed trades). Is it possible to import trade history from one account to another? --- ## [\[Solved\] Portfolio / Failed](https://bisq.community/t/solved-portfolio-failed/6113)
**Author:** [@haraldms](https://bisq.community/u/haraldms)\ **Replies:** 9\ **Last updated:** [September 14, 2018, 7:22pm UTC](https://bisq.community/t/solved-portfolio-failed/6113 "2018-09-14T19:22:13Z")
Trade ID y2zga-d8125fb7-3ee4-4c3a-bf02-2c333c18a7fa-080 failed because of “A timeout occurred.” Taker fee published, so I have paid the taker fee. I have no possibility to open a support ticket in the “Failed” tab. H… [Previous page](https://bisq.community/c/support/18.md?page=45) [Next page](https://bisq.community/c/support/18.md?page=47)