# Support

**URL:** https://bisq.community/c/support/18.md?page=47

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 48

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## [Client could not open](https://bisq.community/t/client-could-not-open/6164)

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**Author:** [@taiji360](https://bisq.community/u/taiji360)\
**Replies:** 1\
**Last updated:** [September 11, 2018, 10:34am UTC](https://bisq.community/t/client-could-not-open/6164 "2018-09-11T10:34:19Z")

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Hello, everyone! Bisq computer client can not link Tor network has been in the state of the link how to solve?

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## [Zero peers, zero confirmations](https://bisq.community/t/zero-peers-zero-confirmations/6157)

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**Author:** [@billybob](https://bisq.community/u/billybob)\
**Replies:** 1\
**Last updated:** [September 10, 2018, 7:32pm UTC](https://bisq.community/t/zero-peers-zero-confirmations/6157 "2018-09-10T19:32:41Z")

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tried sending some BTC to another private wallet yesterday and its been well over 24 hrs and still zero peers and zero confirmations. Also tried looking for my block on Bitaps but it says my search cant be located. New t…

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## [Starter package for new Bitcoin users who don't have BTC to get started](https://bisq.community/t/starter-package-for-new-bitcoin-users-who-dont-have-btc-to-get-started/413)

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**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Replies:** 27\
**Last updated:** [September 10, 2018, 9:26am UTC](https://bisq.community/t/starter-package-for-new-bitcoin-users-who-dont-have-btc-to-get-started/413 "2018-09-10T09:26:39Z")

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I added a new categoy “Starter package” for people who are new to Bitcoin and want to purchase their first Bitcoin via Bitsquare. To help them to pay the needed amount (0.0112 BTC to take a Buy-BTC offer) to start tradi…

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## [SOLVED: How to remove offers on the now-closed LTC base-currency market?](https://bisq.community/t/solved-how-to-remove-offers-on-the-now-closed-ltc-base-currency-market/6118)

<div class="topic-metadata">

**Author:** [@in-cred-u-lous](https://bisq.community/u/in-cred-u-lous)\
**Replies:** 4\
**Last updated:** [September 8, 2018, 7:02pm UTC](https://bisq.community/t/solved-how-to-remove-offers-on-the-now-closed-ltc-base-currency-market/6118 "2018-09-08T19:02:30Z")

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I have not opened my bisq instance running off the LTC as base-currency market for a while. Had no idea this was shut down… I still have LTC locked up in offers. When clicking Remove Offer in the UI I get a useful messa…

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## [WB21 transfer](https://bisq.community/t/wb21-transfer/6139)

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**Author:** [@Marcelo](https://bisq.community/u/Marcelo)\
**Replies:** 1\
**Last updated:** [September 7, 2018, 12:34am UTC](https://bisq.community/t/wb21-transfer/6139 "2018-09-07T00:34:31Z")

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Hello, I ask for everybody if can help about one question in WB21. I have founds in WB21 account and two times I try make a transfer for another bank and NOT make the transfer, the first time is in march 2018, I try se…

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## [Buy offer with price offer above market price](https://bisq.community/t/buy-offer-with-price-offer-above-market-price/6122)

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**Author:** [@tieck](https://bisq.community/u/tieck)\
**Replies:** 2\
**Last updated:** [September 5, 2018, 4:59pm UTC](https://bisq.community/t/buy-offer-with-price-offer-above-market-price/6122 "2018-09-05T16:59:46Z")

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If a buy offer with a price offer above market price is created then the percent number to be entered is negative. This is somehow a double negation: market price - (- percent) = price of the offer Perfectly fine to u…

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## [Unable to verify installer signatures](https://bisq.community/t/unable-to-verify-installer-signatures/6120)

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**Author:** [@r6vc8C9r](https://bisq.community/u/r6vc8C9r)\
**Replies:** 3\
**Last updated:** [September 4, 2018, 11:05pm UTC](https://bisq.community/t/unable-to-verify-installer-signatures/6120 "2018-09-04T23:05:59Z")

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I downloaded the latest Windows installer for Bisq, but it failed to validate its signature: The key fingerprint shown in this dialog didn’t appear to be available on any keyserver, and the signature of the public ke…

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## [Still waiting until payment has started](https://bisq.community/t/still-waiting-until-payment-has-started/6116)

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**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\
**Replies:** 5\
**Last updated:** [September 4, 2018, 10:52am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116 "2018-09-04T10:52:50Z")

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On Saturday 01 September I placed an offer to sell Bitcoin (Trade ID: 2imudjff). The offer was quickly taken and the trade process moved to “Wait until payment has started”. The problem is that nothing has changed si…

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## [Accesing the Bisq app for a visually impearerd / blind: Unfortunatelly Not](https://bisq.community/t/accesing-the-bisq-app-for-a-visually-impearerd-blind-unfortunatelly-not/4188)

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**Author:** [@theo](https://bisq.community/u/theo)\
**Replies:** 4\
**Last updated:** [September 3, 2018, 7:17pm UTC](https://bisq.community/t/accesing-the-bisq-app-for-a-visually-impearerd-blind-unfortunatelly-not/4188 "2018-09-03T19:17:30Z")

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Hi best p2p exchange community! I m writing to you for a very significant and specific reason! first of all, I m 100 % sor that the platform works super, iven I don’t (can’t) use it! I have read very goodcomments about…

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## [Huge Disparity in market price for XMR](https://bisq.community/t/huge-disparity-in-market-price-for-xmr/6107)

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**Author:** [@brnd](https://bisq.community/u/brnd)\
**Replies:** 2\
**Last updated:** [September 3, 2018, 9:36am UTC](https://bisq.community/t/huge-disparity-in-market-price-for-xmr/6107 "2018-09-03T09:36:55Z")

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I set up a sell XMR offer at 4% above the market price. My offer was then accepted. The market price is around 0.0168 at the time. However the final price was 0.01509103, much lower than the current market price at any …

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## [Cash app refunding my payment for my protection](https://bisq.community/t/cash-app-refunding-my-payment-for-my-protection/4881)

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**Author:** [@rexius](https://bisq.community/u/rexius)\
**Replies:** 16\
**Last updated:** [September 2, 2018, 5:53pm UTC](https://bisq.community/t/cash-app-refunding-my-payment-for-my-protection/4881 "2018-09-02T17:53:07Z")

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This was my first use of Bisq. I am trying to send a payment to seller of BTC through cash app. However cash app sends the payment and immediately refunds payment stating “for my protection”. I have tried several times a…

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## [Trade 2000765 stuck at "wait for blockchain confirmation"](https://bisq.community/t/trade-2000765-stuck-at-wait-for-blockchain-confirmation/6099)

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**Author:** [@xmrk](https://bisq.community/u/xmrk)\
**Replies:** 3\
**Last updated:** [September 1, 2018, 10:42am UTC](https://bisq.community/t/trade-2000765-stuck-at-wait-for-blockchain-confirmation/6099 "2018-09-01T10:42:52Z")

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I am a btc buyer and maker for trade 2000765, the trade is stuck at 1st step - “wait for blockchain confirmation”. The taker fee payment already has more than 70 confirmations, but Bisq seems to think it is not confirmed…

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## [Cash App Transactions](https://bisq.community/t/cash-app-transactions/6096)

<div class="topic-metadata">

**Author:** [@Adrian](https://bisq.community/u/Adrian)\
**Replies:** 1\
**Last updated:** [August 31, 2018, 10:55pm UTC](https://bisq.community/t/cash-app-transactions/6096 "2018-08-31T22:55:36Z")

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So Im on the verge of selling my computer to a buyer and he wants to send money through the cash app. If he sends it and I give him the computer, would he be able to cancel and take back the money after the transaction?

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## [Reuse BTC address](https://bisq.community/t/reuse-btc-address/6084)

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**Author:** [@taha10](https://bisq.community/u/taha10)\
**Replies:** 2\
**Last updated:** [August 29, 2018, 8:51pm UTC](https://bisq.community/t/reuse-btc-address/6084 "2018-08-29T20:51:16Z")

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Hi, I seem to have the opposite problem from a bug people had some months ago. I got some BTC in BISQ from a previous transaction and want to top it up to create an offer (I want to sell more BTC than currently in my BIS…

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## [As a n00b... What's my wallet adress?](https://bisq.community/t/as-a-n00b-whats-my-wallet-adress/3389)

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**Author:** [@Janvo-and-Silvo](https://bisq.community/u/Janvo-and-Silvo)\
**Replies:** 8\
**Last updated:** [August 29, 2018, 6:21pm UTC](https://bisq.community/t/as-a-n00b-whats-my-wallet-adress/3389 "2018-08-29T18:21:23Z")

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So i have secured my account with a password, i backed it up by writing down my personal words. But now i have bitcoins i want to put in my account, but what is the adress i send it too? The “onion adress”?

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## [Trade LTMOOW](https://bisq.community/t/trade-ltmoow/6081)

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**Author:** [@keo](https://bisq.community/u/keo)\
**Replies:** 0\
**Last updated:** [August 29, 2018, 10:09am UTC](https://bisq.community/t/trade-ltmoow/6081 "2018-08-29T10:09:39Z")

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I have a trade with ID LTMOOW that seems to have a problematic payout. I would like the buyer of BTC to message me in the app (I have reopened it) or to stibor@protonmail.com and I can try to make a manual payout. But I …

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## [Support Ticket has been open for over 1 month, no response and no funds back](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077)

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**Author:** [@stufftech](https://bisq.community/u/stufftech)\
**Replies:** 4\
**Last updated:** [August 29, 2018, 8:37am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077 "2018-08-29T08:37:07Z")

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Hello, I had a transaction fail to broadcast the maker fee. I opened a ticket and awaited a response. Its been over a month, I’ve sent multiple messages to the support ticket but no response. I am not sure I will ever …

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## [A couple of questions regarding network info (peers)](https://bisq.community/t/a-couple-of-questions-regarding-network-info-peers/6048)

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**Author:** [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\
**Replies:** 10\
**Last updated:** [August 28, 2018, 10:00pm UTC](https://bisq.community/t/a-couple-of-questions-regarding-network-info-peers/6048 "2018-08-28T22:00:08Z")

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What’s the difference between “peer (direct)” and “peer”? I can choose to connect to “provided Bitcoin Core nodes”. What does it mean, how are they chosen and why is it better to connect only to them rather than any…

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## [V0.8.0 login key](https://bisq.community/t/v0-8-0-login-key/6044)

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**Author:** [@boyofbow](https://bisq.community/u/boyofbow)\
**Replies:** 15\
**Last updated:** [August 26, 2018, 7:01pm UTC](https://bisq.community/t/v0-8-0-login-key/6044 "2018-08-26T19:01:59Z")

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When logged out of new version and back in day later no login password request just new account

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## [Can I set up some sort of offer that moves with the price difference?](https://bisq.community/t/can-i-set-up-some-sort-of-offer-that-moves-with-the-price-difference/6040)

<div class="topic-metadata">

**Author:** [@OSNF2P](https://bisq.community/u/OSNF2P)\
**Replies:** 1\
**Last updated:** [August 25, 2018, 9:05pm UTC](https://bisq.community/t/can-i-set-up-some-sort-of-offer-that-moves-with-the-price-difference/6040 "2018-08-25T21:05:41Z")

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Let’s say I want to set up a XMR:BTC sell offer - at the time, the ratio is 70:1 so I set up a sell at (e.g.) 71:1 XMR:BTC. But in the event that Monero goes up in value, i.e. to 75:1, I would like my offer to reflect th…

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## [Bootstrapped](https://bisq.community/t/bootstrapped/6026)

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**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\
**Replies:** 5\
**Last updated:** [August 24, 2018, 3:52pm UTC](https://bisq.community/t/bootstrapped/6026 "2018-08-24T15:52:11Z")

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I keep on getting the attached message everytime I open bisq. I am using Bisq-64bit-0.8.0 I click “Close” and it goes away, but it doesn’t seem right.

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## [Support does not answer, no reaction](https://bisq.community/t/support-does-not-answer-no-reaction/5996)

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**Author:** [@i-forest](https://bisq.community/u/i-forest)\
**Replies:** 6\
**Last updated:** [August 22, 2018, 4:27am UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996 "2018-08-22T04:27:47Z")

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Support does not answer, no reaction. Trade-ID 982951

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## [Installing from src](https://bisq.community/t/installing-from-src/5960)

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**Author:** [@Grio](https://bisq.community/u/Grio)\
**Replies:** 7\
**Last updated:** [August 19, 2018, 5:21am UTC](https://bisq.community/t/installing-from-src/5960 "2018-08-19T05:21:59Z")

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Hello! I have a Linux version doesnt support deb package install. (rpm only) So, I’ve download sources and want to know how to install Bisq from the sources. Is there any faq or guide about it?

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## [Deposit for myself](https://bisq.community/t/deposit-for-myself/5983)

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**Author:** [@h173k](https://bisq.community/u/h173k)\
**Replies:** 2\
**Last updated:** [August 18, 2018, 12:10pm UTC](https://bisq.community/t/deposit-for-myself/5983 "2018-08-18T12:10:45Z")

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Is there an option to specify deposit to myself if I sell, not only for a buyer? I see no such thing. It’s a must for coming F2F trading, as seller has no incentive to release the funds with 5% deposit. It’s too little! …

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## [Trade stuck in 'tech support'](https://bisq.community/t/trade-stuck-in-tech-support/5977)

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**Author:** [@kwukduck](https://bisq.community/u/kwukduck)\
**Replies:** 2\
**Last updated:** [August 17, 2018, 10:01am UTC](https://bisq.community/t/trade-stuck-in-tech-support/5977 "2018-08-17T10:01:27Z")

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I decided to give Bisq a shot and took an offer, paid the coins and payment message was received by the maker. An hour or so later the other party opened a support ticket on that trade for ‘technical problems’ and i had …

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## [How Many Times Do I Pay Mining Fee?](https://bisq.community/t/how-many-times-do-i-pay-mining-fee/5913)

<div class="topic-metadata">

**Author:** [@Dynamata](https://bisq.community/u/Dynamata)\
**Replies:** 16\
**Last updated:** [August 13, 2018, 10:41am UTC](https://bisq.community/t/how-many-times-do-i-pay-mining-fee/5913 "2018-08-13T10:41:14Z")

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Due to a botched transaction where seller got paid & I didn’t receive BTC, arbitrator placed BTC in my BISQ wallet, on trying to transfer it to my external wallet: Why am I being asked to pay miners fee again? I alrea…

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## [Data loss and Bisq Trade IDs](https://bisq.community/t/data-loss-and-bisq-trade-ids/5953)

<div class="topic-metadata">

**Author:** [@jkepler](https://bisq.community/u/jkepler)\
**Replies:** 6\
**Last updated:** [August 12, 2018, 11:04am UTC](https://bisq.community/t/data-loss-and-bisq-trade-ids/5953 "2018-08-12T11:04:29Z")

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I experienced an external hard disk failure while I was re-installing my operating system (Debian stable) after a stupid problem I think I caused. Anyhow, I didn’t have off-site backups of my Bisq data directory; only ha…

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## [Transaction stuck at "Wait for Blockchain Confirmation"](https://bisq.community/t/transaction-stuck-at-wait-for-blockchain-confirmation/5948)

<div class="topic-metadata">

**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\
**Replies:** 2\
**Last updated:** [August 10, 2018, 10:12pm UTC](https://bisq.community/t/transaction-stuck-at-wait-for-blockchain-confirmation/5948 "2018-08-10T22:12:00Z")

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I placed an offer to buy bitcoin, and it was accepted about 9 hours ago. However, it’s still in the “Wait for Blockchain Confirmation” status. The strange thing is that the “Maker fee transaction ID” is not found in Bita…

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## [Message stored in mailbox](https://bisq.community/t/message-stored-in-mailbox/5932)

<div class="topic-metadata">

**Author:** [@tieck](https://bisq.community/u/tieck)\
**Replies:** 4\
**Last updated:** [August 9, 2018, 10:21pm UTC](https://bisq.community/t/message-stored-in-mailbox/5932 "2018-08-09T22:21:21Z")

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What does “Payment started message status: Message stored in mailbox” exactly mean? Does it mean that the seller didn’t get or didn’t read the message yet? I’m currently waiting for my payment to be confirmed by the sel…

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## [(Solved) Trade canceled with the help of the arbitrator, but payouts did not happen yet](https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937)

<div class="topic-metadata">

**Author:** [@openoms](https://bisq.community/u/openoms)\
**Replies:** 2\
**Last updated:** [August 9, 2018, 9:25am UTC](https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937 "2018-08-09T09:25:49Z")

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Hi! I have a canceled trade where the deposited funds are not paid out yet neither to the buyer nor the seller. The arbitrator is: 3b7cft5k4ae6a236.onion:9999 and the trade ID is: 98543586-b48551ca-0799-4a91-a8b8-07d7c5…

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