# Support **URL:** https://bisq.community/c/support/18.md?page=48 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 49 --- ## [Sepa instant payment taker has accepted normal sepa payment](https://bisq.community/t/sepa-instant-payment-taker-has-accepted-normal-sepa-payment/5920)
**Author:** [@MnM](https://bisq.community/u/MnM)\ **Replies:** 6\ **Last updated:** [August 9, 2018, 8:38am UTC](https://bisq.community/t/sepa-instant-payment-taker-has-accepted-normal-sepa-payment/5920 "2018-08-09T08:38:10Z")
I created a SEPA selling offer and it seems that it has been accepted by a Instant SEPA user, who is buying BTC. I suppose the taker will go to the bank and make a normal SEPA transfer but I wonder how is that possible. … --- ## [Privacy: address reuse](https://bisq.community/t/privacy-address-reuse/5899)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 5\ **Last updated:** [August 8, 2018, 11:55pm UTC](https://bisq.community/t/privacy-address-reuse/5899 "2018-08-08T23:55:31Z")
When looking into my bisq account under funds --\> Receive funds I see that usually new addresses are used. But on the bottom there is one address 1A… used already more than a dozen times and I wonder why. Here two exam… --- ## [Cannot confirm payment receive](https://bisq.community/t/cannot-confirm-payment-receive/5927)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 6\ **Last updated:** [August 8, 2018, 11:54pm UTC](https://bisq.community/t/cannot-confirm-payment-receive/5927 "2018-08-08T23:54:30Z")
Upgraded from version 7.0 to 7.1, accepted a BTC sell - Altcoin buy deal, received the altcoins but when trying to confirm payment receipt I get a popup window with message “You need to wait until you’re fully connected … --- ## [ZenCash brand expansion](https://bisq.community/t/zencash-brand-expansion/5923)
**Author:** [@Vitalik](https://bisq.community/u/Vitalik)\ **Replies:** 1\ **Last updated:** [August 7, 2018, 7:22pm UTC](https://bisq.community/t/zencash-brand-expansion/5923 "2018-08-07T19:22:50Z")
Dear Bisq, ZenCash is proud to announce that we are changing our name and logo to reflect the tremendous progress we’ve made towards becoming a platform. We expect to reveal our new brand around August 22, 2018. Our tic… --- ## [Fatal: destination path 'bisq-desktop' already exists and is not an empty directory](https://bisq.community/t/fatal-destination-path-bisq-desktop-already-exists-and-is-not-an-empty-directory/5916)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 5\ **Last updated:** [August 6, 2018, 8:35pm UTC](https://bisq.community/t/fatal-destination-path-bisq-desktop-already-exists-and-is-not-an-empty-directory/5916 "2018-08-06T20:35:06Z")
Linux Fedora latest version: Upgrading bisq from 7.0 to 7.1 via https://github.com/bisq-network/bisq-desktop/blob/master/doc/build.md#build-bisq The installer complains that the path ‘bisq-desktop’ already exists. Can … --- ## [Unsolicited withdrawal from wallet. Is my private key compromised?](https://bisq.community/t/unsolicited-withdrawal-from-wallet-is-my-private-key-compromised/5904)
**Author:** [@openoms](https://bisq.community/u/openoms)\ **Replies:** 7\ **Last updated:** [August 5, 2018, 7:38pm UTC](https://bisq.community/t/unsolicited-withdrawal-from-wallet-is-my-private-key-compromised/5904 "2018-08-05T19:38:11Z")
Hi! Yesterday night I had 0.01 BTC withdrawn from my Bisq wallet which I did not request myself. Please see the transaction here: https://oxt.me/transaction/2b2a8f30e89dc727c4ae3b1e0e1c9b6bc3fa7f58e26efda89a7943c33ccc5e2… --- ## [Order disappears from online](https://bisq.community/t/order-disappears-from-online/5897)
**Author:** [@zissus](https://bisq.community/u/zissus)\ **Replies:** 12\ **Last updated:** [August 5, 2018, 6:22pm UTC](https://bisq.community/t/order-disappears-from-online/5897 "2018-08-05T18:22:43Z")
When you create an order, it is worth a minute online and disappears. Why? The program is online. When you remove the check mark from the order and click on it, the same thing happens --- ## [TX created but not transmitted - unconfirmed transaction](https://bisq.community/t/tx-created-but-not-transmitted-unconfirmed-transaction/5908)
**Author:** [@kill3bill](https://bisq.community/u/kill3bill)\ **Replies:** 2\ **Last updated:** [August 5, 2018, 6:20pm UTC](https://bisq.community/t/tx-created-but-not-transmitted-unconfirmed-transaction/5908 "2018-08-05T18:20:18Z")
Hi everyone, I tried withdrawing from my wallet some BTC to an external wallet address. Usually it would go perfectly and without any errors, while this specific transaction is stuck for over a month in my wallet and n… --- ## [Unresponsive arbitrator](https://bisq.community/t/unresponsive-arbitrator/5866)
**Author:** [@caralhete](https://bisq.community/u/caralhete)\ **Replies:** 10\ **Last updated:** [August 2, 2018, 9:13am UTC](https://bisq.community/t/unresponsive-arbitrator/5866 "2018-08-02T09:13:23Z")
Hi there, I understand that one the arbitrators is ill but is there a way for my ticket to be moved to another arbitrator? It’s been a few days since I opened a ticket. I sincerely hope he/she gets better soon. Thank… --- ## [What are the reasons to use my own software BTC wallet instead of the Bisq's one? (more of a technical question)](https://bisq.community/t/what-are-the-reasons-to-use-my-own-software-btc-wallet-instead-of-the-bisqs-one-more-of-a-technical-question/5845)
**Author:** [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Replies:** 4\ **Last updated:** [July 29, 2018, 7:41pm UTC](https://bisq.community/t/what-are-the-reasons-to-use-my-own-software-btc-wallet-instead-of-the-bisqs-one-more-of-a-technical-question/5845 "2018-07-29T19:41:29Z")
I was just wondering, what advantages in the privacy field (potentially) can bring me use my software wallet. I noticed that Bisq already generates new deposit addresses accordingly, so that each is used only once. This … --- ## [Unresponsive sellers](https://bisq.community/t/unresponsive-sellers/5856)
**Author:** [@caralhete](https://bisq.community/u/caralhete)\ **Replies:** 3\ **Last updated:** [July 28, 2018, 4:53pm UTC](https://bisq.community/t/unresponsive-sellers/5856 "2018-07-28T16:53:36Z")
I love bisq and I use quite often but it’s really annoying when you get unresponsive sellers. It happens frequently and it’s really annoying to have to wait for a dispute to be solved (some arbitrators also take forever … --- ## [Can't access Tor network](https://bisq.community/t/cant-access-tor-network/4998)
**Author:** [@cubfans5](https://bisq.community/u/cubfans5)\ **Replies:** 5\ **Last updated:** [July 26, 2018, 3:23pm UTC](https://bisq.community/t/cant-access-tor-network/4998 "2018-07-26T15:23:55Z")
Hi there, Like a few others, I’m having trouble with Tor. I set up my app a month ago and it was working fine, I have Norton AV but it shows the app being allowed, I’ve been using the standard recommended tor bridge and… --- ## [Trades timing out on bisq and bitcoin balance down](https://bisq.community/t/trades-timing-out-on-bisq-and-bitcoin-balance-down/5832)
**Author:** [@dpdol](https://bisq.community/u/dpdol)\ **Replies:** 5\ **Last updated:** [July 24, 2018, 12:51pm UTC](https://bisq.community/t/trades-timing-out-on-bisq-and-bitcoin-balance-down/5832 "2018-07-24T12:51:26Z")
Hi, I just decided to give bisk a try today. I have transferred over 0.0625 bitcoin and attempted to make a trade. Each time it timed out and has taken almost the entire amount i deposited. Can anyone help me to resol… --- ## [Clarification regarding placing sale and purchase orders](https://bisq.community/t/clarification-regarding-placing-sale-and-purchase-orders/5817)
**Author:** [@coinsafe](https://bisq.community/u/coinsafe)\ **Replies:** 4\ **Last updated:** [July 19, 2018, 10:23pm UTC](https://bisq.community/t/clarification-regarding-placing-sale-and-purchase-orders/5817 "2018-07-19T22:23:15Z")
Hello, I want to BUY bitcoin from people in Mexico for MXN, and I will pay sellers using SPEI (not WIRE), do I select NATIONAL BANK TRANSFER option? If I want to pay using CASH DEPOSIT, I have only 5 banks in my area t… --- ## [Have the alternative Base Currencies been removed?](https://bisq.community/t/have-the-alternative-base-currencies-been-removed/5806)
**Author:** [@transactional](https://bisq.community/u/transactional)\ **Replies:** 2\ **Last updated:** [July 17, 2018, 7:48pm UTC](https://bisq.community/t/have-the-alternative-base-currencies-been-removed/5806 "2018-07-17T19:48:03Z")
When I first started using Bisq we could choose between BTC, LTC, and Dash. I had to get a new computer and reinstall after not using Bisq for awhile, and now I no longer find an option to select base currency. Has Bit… --- ## [What is "Referral ID"?](https://bisq.community/t/what-is-referral-id/5803)
**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\ **Replies:** 3\ **Last updated:** [July 17, 2018, 6:32pm UTC](https://bisq.community/t/what-is-referral-id/5803 "2018-07-17T18:32:00Z")
Excuse my ignorance, this must be a very trivial question but I can’t find the answer anywhere: What is the bisq “Referral ID” field in the General preferences? --- ## [Bisq won't start after installation (Win 8.1)](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804)
**Author:** [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Replies:** 16\ **Last updated:** [July 17, 2018, 5:02pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804 "2018-07-17T17:02:13Z")
I tried to install Bisq on my laptop with Win 8.1. It’s been installed there previously. However, when I install it now, Bisq won’t start. When I start the application, I can see it running in task mgr for a while and th… --- ## [Create buy offer, wrong currency](https://bisq.community/t/create-buy-offer-wrong-currency/5573)
**Author:** [@sleepyhead](https://bisq.community/u/sleepyhead)\ **Replies:** 25\ **Last updated:** [July 17, 2018, 1:49pm UTC](https://bisq.community/t/create-buy-offer-wrong-currency/5573 "2018-07-17T13:49:55Z")
When I try to create a buy offer using my Zelle trading account, the “Set amount and price” is set to BTG as the currency, and I can’t change it. How can I set this to US Dollar? --- ## [First Trade. Is there a problem?](https://bisq.community/t/first-trade-is-there-a-problem/5800)
**Author:** [@name1](https://bisq.community/u/name1)\ **Replies:** 16\ **Last updated:** [July 17, 2018, 1:49pm UTC](https://bisq.community/t/first-trade-is-there-a-problem/5800 "2018-07-17T13:49:08Z")
EDIT: Just found my problem in another post. Will only return to this if I find a difference in the problems. It looks identical though. Attempted my first trade to buy BTC with $CAD this morning. It’s been 7 hours in t… --- ## [Running bisq on 2 computers (NOT migrating)](https://bisq.community/t/running-bisq-on-2-computers-not-migrating/5796)
**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\ **Replies:** 3\ **Last updated:** [July 16, 2018, 8:21pm UTC](https://bisq.community/t/running-bisq-on-2-computers-not-migrating/5796 "2018-07-16T20:21:38Z")
Hi. I use bisq on my desktop PC but spend long periods away so would like to be able use it as well on my laptop. What should I do? Is there any way to have the same bisq account on 2 computers and use it alternating… --- ## [How to setup Arbitrator?](https://bisq.community/t/how-to-setup-arbitrator/5790)
**Author:** [@pumpkin\_head12](https://bisq.community/u/pumpkin_head12)\ **Replies:** 3\ **Last updated:** [July 14, 2018, 10:43pm UTC](https://bisq.community/t/how-to-setup-arbitrator/5790 "2018-07-14T22:43:31Z")
First coins have made it to Bisq wallet, now I have coin for transaction deposit but I cannot set up any trades without arbitrator. How do I setup arbitrator? Update: Using most current version of Bisq, checkbox selecte… --- ## [2 trades pending due to support tickets in the same day \[resolved\]](https://bisq.community/t/2-trades-pending-due-to-support-tickets-in-the-same-day-resolved/5784)
**Author:** [@cesarpim](https://bisq.community/u/cesarpim)\ **Replies:** 11\ **Last updated:** [July 13, 2018, 5:04pm UTC](https://bisq.community/t/2-trades-pending-due-to-support-tickets-in-the-same-day-resolved/5784 "2018-07-13T17:04:25Z")
Hello. Yesterday 2 of my ongoing buying trades had support tickets raised by the sellers. In one of them the arbitrator informed me that seller received my payment and he/she (the arbitrator) will close the trade out a… --- ## [I just lost all my coins off of the Bisq exchange \[resolved\]](https://bisq.community/t/i-just-lost-all-my-coins-off-of-the-bisq-exchange-resolved/5732)
**Author:** [@jerryk](https://bisq.community/u/jerryk)\ **Replies:** 31\ **Last updated:** [July 12, 2018, 2:21pm UTC](https://bisq.community/t/i-just-lost-all-my-coins-off-of-the-bisq-exchange-resolved/5732 "2018-07-12T14:21:14Z")
I had 0.72+ BTC that disappeared. I was transferring some BTC out. The screen locked at the password entry. When I reentered the program, the coins where all gone. Please help. --- ## [How do I open support ticket?](https://bisq.community/t/how-do-i-open-support-ticket/2750)
**Author:** [@in-cred-u-lous](https://bisq.community/u/in-cred-u-lous)\ **Replies:** 13\ **Last updated:** [July 9, 2018, 9:14pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750 "2018-07-09T21:14:52Z")
I would like to open a support ticket on an ongoing trade. How do I do it? --- ## [Arbitration time is past 2 wks, still not resolved](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763)
**Author:** [@xpub](https://bisq.community/u/xpub)\ **Replies:** 12\ **Last updated:** [July 9, 2018, 7:12am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763 "2018-07-09T07:12:44Z")
Hi, My dispute has been open for more than two weeks. The bisq rules say the dispute will be processed in this time. The arbitrator said the seller received my payment but I have not been given btc and the dispute rema… --- ## [Xuez Partnership Proposal](https://bisq.community/t/xuez-partnership-proposal/5282)
**Author:** [@Godfather](https://bisq.community/u/Godfather)\ **Replies:** 13\ **Last updated:** [July 1, 2018, 5:07pm UTC](https://bisq.community/t/xuez-partnership-proposal/5282 "2018-07-01T17:07:35Z")
Dear Bisq Team, My pseudonym is God Father and I am leading the community project called Xuez. We have already applied (and been approved ) to be included in the Bisq exchange. I send you this mail to introduce to you… --- ## [Timed out transactions as a Taker](https://bisq.community/t/timed-out-transactions-as-a-taker/5725)
**Author:** [@gehet](https://bisq.community/u/gehet)\ **Replies:** 8\ **Last updated:** [June 29, 2018, 4:55am UTC](https://bisq.community/t/timed-out-transactions-as-a-taker/5725 "2018-06-29T04:55:52Z")
I have had 4 transactions time out, which has resulted in the loss of fees, and one transaction which went smooth. I don’t care too much about the loss of funds, but the software is quite unusable. It’s a shame because … --- ## [Lost dispute cases](https://bisq.community/t/lost-dispute-cases/5723)
**Author:** [@keo](https://bisq.community/u/keo)\ **Replies:** 1\ **Last updated:** [June 27, 2018, 8:45pm UTC](https://bisq.community/t/lost-dispute-cases/5723 "2018-06-27T20:45:37Z")
My computer died and I had to get a new one. Because of this accident I lost a few disputes dating roughly between 22 June - 26 June. If you don’t hear from me and have an unresolved dispute then you should reopen the di… --- ## [Ignore traders](https://bisq.community/t/ignore-traders/1696)
**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\ **Replies:** 9\ **Last updated:** [June 27, 2018, 9:17am UTC](https://bisq.community/t/ignore-traders/1696 "2018-06-27T09:17:44Z")
I have added the address of a trader in the field "Ignore traders with onion address:" but the trader can still trade with me. Is this a bug? Is there a limit on how many traders one can enter? --- ## [How Can I buy bitcoin with credit card?](https://bisq.community/t/how-can-i-buy-bitcoin-with-credit-card/5706)
**Author:** [@ForReal](https://bisq.community/u/ForReal)\ **Replies:** 4\ **Last updated:** [June 25, 2018, 5:38pm UTC](https://bisq.community/t/how-can-i-buy-bitcoin-with-credit-card/5706 "2018-06-25T17:38:12Z")
Hi, I would like to know how to buy bitcoin here on bisq with credit card please [Previous page](https://bisq.community/c/support/18.md?page=47) [Next page](https://bisq.community/c/support/18.md?page=49)