# Support **URL:** https://bisq.community/c/support/18.md?page=50 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 51 --- ## [The app doesn't work at all after being installed](https://bisq.community/t/the-app-doesnt-work-at-all-after-being-installed/443)
**Author:** [@nelruk](https://bisq.community/u/nelruk)\ **Replies:** 13\ **Last updated:** [May 15, 2018, 10:48pm UTC](https://bisq.community/t/the-app-doesnt-work-at-all-after-being-installed/443 "2018-05-15T22:48:20Z")
I’m using a 64-bits HP with Windows 8.1. I donwloaded the lastest version (0.4.9.3) , run as admin, the install process was OK but when it comes to open the application, appears nothing. My first thought was that my … --- ## [Timeout error lost fee](https://bisq.community/t/timeout-error-lost-fee/5456)
**Author:** [@rrr](https://bisq.community/u/rrr)\ **Replies:** 4\ **Last updated:** [May 14, 2018, 3:40pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456 "2018-05-14T15:40:38Z")
Hello, My order timed out and I got an error. The transaction was not completed however the taker fee are now missing. How can I get the fee back? --- ## [Balance not showing after restoring wallets from seed](https://bisq.community/t/balance-not-showing-after-restoring-wallets-from-seed/5438)
**Author:** [@maxinquaye](https://bisq.community/u/maxinquaye)\ **Replies:** 7\ **Last updated:** [May 13, 2018, 3:33pm UTC](https://bisq.community/t/balance-not-showing-after-restoring-wallets-from-seed/5438 "2018-05-13T15:33:20Z")
Hi, I migrated from PC to Mac. I didn’t find any useful instructions on how to use a backup in order to migrate, so I simply restored my wallet from seed. That seemed to work while I was watching the complete transaction… --- ## [Got two error messages when making trades and lost fees](https://bisq.community/t/got-two-error-messages-when-making-trades-and-lost-fees/5445)
**Author:** [@jerryk](https://bisq.community/u/jerryk)\ **Replies:** 11\ **Last updated:** [May 12, 2018, 7:22pm UTC](https://bisq.community/t/got-two-error-messages-when-making-trades-and-lost-fees/5445 "2018-05-12T19:22:57Z")
I made two trades that ended in an error message and lost “Taker and Txfer” fees. Am hesitant to try another trade. Error message attached "An error occurred when taking the offer. A timeout occurred. The taker fee is… --- ## [Feature Request: Buyer/Seller in app messaging](https://bisq.community/t/feature-request-buyer-seller-in-app-messaging/5440)
**Author:** [@nsa](https://bisq.community/u/nsa)\ **Replies:** 1\ **Last updated:** [May 11, 2018, 7:44pm UTC](https://bisq.community/t/feature-request-buyer-seller-in-app-messaging/5440 "2018-05-11T19:44:49Z")
As the title suggests, I think it would be a good idea to allow the buyer and seller to communicate within the app. Probably only temporarily until the trade is complete. It could be enabled by default or it could be req… --- ## [Cannot click "Payment Started"](https://bisq.community/t/cannot-click-payment-started/5424)
**Author:** [@Noah](https://bisq.community/u/Noah)\ **Replies:** 1\ **Last updated:** [May 11, 2018, 11:04am UTC](https://bisq.community/t/cannot-click-payment-started/5424 "2018-05-11T11:04:47Z")
Hello, I made payment to a peer, but Bisq doesn’t allow me to click “payment started” button. The button is grayed out, inactive and I cannot click it. It states transaction has failed, which is not true - all transacti… --- ## [BTC transaction from BISQ-wallet to hardware wallet does not go](https://bisq.community/t/btc-transaction-from-bisq-wallet-to-hardware-wallet-does-not-go/5423)
**Author:** [@andysky](https://bisq.community/u/andysky)\ **Replies:** 1\ **Last updated:** [May 10, 2018, 4:03pm UTC](https://bisq.community/t/btc-transaction-from-bisq-wallet-to-hardware-wallet-does-not-go/5423 "2018-05-10T16:03:58Z")
Request withdrawn. Problem done --- ## [Received a fiat payment with an odd reference number](https://bisq.community/t/received-a-fiat-payment-with-an-odd-reference-number/5416)
**Author:** [@jkepler](https://bisq.community/u/jkepler)\ **Replies:** 1\ **Last updated:** [May 9, 2018, 9:07pm UTC](https://bisq.community/t/received-a-fiat-payment-with-an-odd-reference-number/5416 "2018-05-09T21:07:14Z")
I’ve used bisq for a while now, and just today received an odd looking fiat payment. The payment in question has the correct “reason for payment” code, but includes an additional alpha-numeric reference code, and usually… --- ## [Privacy concern](https://bisq.community/t/privacy-concern/5055)
**Author:** [@torte](https://bisq.community/u/torte)\ **Replies:** 16\ **Last updated:** [May 9, 2018, 7:21pm UTC](https://bisq.community/t/privacy-concern/5055 "2018-05-09T19:21:41Z")
If complete history is visible for each Bisq node then this is affecting the privacy negatively in my eyes. Just a theoretical scenario: Bisq user U had transaction selling 0.25 BTC for €1751.37 at timestamp t and rece… --- ## [Installation under Centos 7](https://bisq.community/t/installation-under-centos-7/5405)
**Author:** [@aniracetam](https://bisq.community/u/aniracetam)\ **Replies:** 3\ **Last updated:** [May 9, 2018, 10:37am UTC](https://bisq.community/t/installation-under-centos-7/5405 "2018-05-09T10:37:11Z")
Has anyone succeeded in installing bisq under Centos 7? What is the preferable path? converting the .deb file to an rpm using alien/rpmrebuild or compiling from source? So far my failure looks like this $ alien --to-rp… --- ## [Suspicious or Confusing Seller](https://bisq.community/t/suspicious-or-confusing-seller/5396)
**Author:** [@Noah](https://bisq.community/u/Noah)\ **Replies:** 4\ **Last updated:** [May 8, 2018, 11:10pm UTC](https://bisq.community/t/suspicious-or-confusing-seller/5396 "2018-05-08T23:10:59Z")
UPDATE: I contacted seller and we quickly resolved situation. The seller was OK, Bisq ok. It’s a weird banking institution that has two sets of identifiers for an account. Everything went well. Previous post: I initiat… --- ## [Problem with transaction TIMEOUT, BTC tax and security deposit paid](https://bisq.community/t/problem-with-transaction-timeout-btc-tax-and-security-deposit-paid/5332)
**Author:** [@rpseng](https://bisq.community/u/rpseng)\ **Replies:** 5\ **Last updated:** [May 8, 2018, 3:33pm UTC](https://bisq.community/t/problem-with-transaction-timeout-btc-tax-and-security-deposit-paid/5332 "2018-05-08T15:33:17Z")
Just took an order, paid the tax and the security deposit. Somehow it got stuck and I got a TIMEOUT error message. Transaction id is 9hoaam0e-4df2b5cb-4dbe-403b-bffd-d3b3349b73aa-067. Apparently the order is still opene… --- ## [How many nodes has bisq?](https://bisq.community/t/how-many-nodes-has-bisq/5204)
**Author:** [@Homard](https://bisq.community/u/Homard)\ **Replies:** 9\ **Last updated:** [May 7, 2018, 4:10am UTC](https://bisq.community/t/how-many-nodes-has-bisq/5204 "2018-05-07T04:10:35Z")
Hello, I didn’t find this information so I ask : How many nodes does bisq have actually ? Is there a stat/info page somewhere which displays this info in realtime ? Thanks --- ## [Cannot remove an open offer for Dash](https://bisq.community/t/cannot-remove-an-open-offer-for-dash/5382)
**Author:** [@kryptonizer](https://bisq.community/u/kryptonizer)\ **Replies:** 6\ **Last updated:** [May 7, 2018, 3:35am UTC](https://bisq.community/t/cannot-remove-an-open-offer-for-dash/5382 "2018-05-07T03:35:18Z")
Hi, I open an offer to sell Dash a few months ago. Today, I want to remove my open offer but I keep getting message “You need to wait until you are fully connected to the network. That may take up to 2 minutes at star… --- ## [No arbitrators](https://bisq.community/t/no-arbitrators/4401)
**Author:** [@monkey](https://bisq.community/u/monkey)\ **Replies:** 12\ **Last updated:** [May 6, 2018, 11:52am UTC](https://bisq.community/t/no-arbitrators/4401 "2018-05-06T11:52:39Z")
Hi I’m trying to sell some Dash but there’s no arbitrators to choose from. I see there’s offers to buy Dash but I can make an offer to sell because I need an arbitrator. I want experience what this application can do and… --- ## [Funds sent but unable to click 'Payment started'](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376)
**Author:** [@TCP](https://bisq.community/u/TCP)\ **Replies:** 5\ **Last updated:** [May 3, 2018, 4:20pm UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376 "2018-05-03T16:20:10Z")
I have raised this with support, but wondered whether anyone else has had the same problem. I accepted an offer, waited for the blockchain confirmation (which took longer than usual due to a problem with the transaction… --- ## [Just used Bisq to buy, want to buy again, but having issue with deposit](https://bisq.community/t/just-used-bisq-to-buy-want-to-buy-again-but-having-issue-with-deposit/5356)
**Author:** [@lobt](https://bisq.community/u/lobt)\ **Replies:** 9\ **Last updated:** [May 3, 2018, 11:40am UTC](https://bisq.community/t/just-used-bisq-to-buy-want-to-buy-again-but-having-issue-with-deposit/5356 "2018-05-03T11:40:23Z")
Hi there, I just finished my first buy transaction on Bisq. I’ve kept all the funds on the Bisq wallet, haven’t moved it around after transaction. However, I’m trying to buy again, but it says I have insufficient funds … --- ## [Forgot payment reason](https://bisq.community/t/forgot-payment-reason/5379)
**Author:** [@red23](https://bisq.community/u/red23)\ **Replies:** 2\ **Last updated:** [May 2, 2018, 3:29pm UTC](https://bisq.community/t/forgot-payment-reason/5379 "2018-05-02T15:29:22Z")
Is the payment reason the short trade ID listed on the left column on the “open trades” tab? I did two trades and wired the money but forget to add the reason. I actually already send the money before the locked coins w… --- ## [Bisq: Transaction ID Not Found Bug](https://bisq.community/t/bisq-transaction-id-not-found-bug/5371)
**Author:** [@Trader13](https://bisq.community/u/Trader13)\ **Replies:** 2\ **Last updated:** [May 2, 2018, 10:35am UTC](https://bisq.community/t/bisq-transaction-id-not-found-bug/5371 "2018-05-02T10:35:06Z")
Have hit this bug before and support resolved the issue. However, this is the second time I am hitting this bug where the transaction ID is not found. Does Bisq know the root cause of this bug? Is there any potential s… --- ## [What means TBD?](https://bisq.community/t/what-means-tbd/5373)
**Author:** [@Homard](https://bisq.community/u/Homard)\ **Replies:** 3\ **Last updated:** [May 2, 2018, 7:54am UTC](https://bisq.community/t/what-means-tbd/5373 "2018-05-02T07:54:09Z")
Apologies for the noob question, but what does TBD stand for ? It’s mentioned in the tomorrow growth call : Thanks --- ## [Bitsquare transaction ID not found](https://bisq.community/t/bitsquare-transaction-id-not-found/5278)
**Author:** [@kenno](https://bisq.community/u/kenno)\ **Replies:** 4\ **Last updated:** [April 29, 2018, 4:26am UTC](https://bisq.community/t/bitsquare-transaction-id-not-found/5278 "2018-04-29T04:26:15Z")
Have searched other topics and cannot find answer. I have the old bit square client and cannot withdraw funds I have tried multiple times over the last 4 months and this is the latest scenario: adjusted transaction fee… --- ## [Downloading little annoyance](https://bisq.community/t/downloading-little-annoyance/5349)
**Author:** [@Homard](https://bisq.community/u/Homard)\ **Replies:** 2\ **Last updated:** [April 28, 2018, 12:12pm UTC](https://bisq.community/t/downloading-little-annoyance/5349 "2018-04-28T12:12:02Z")
Hello, Little post to signal a little annoyance : when downloading from my 64 bits Debian, I got : Bisq Downloads You appear to be running Windows 32 bit. (My last windows died several years ago, it must be a ghost :… --- ## [Question about 'Country' under General Preferences](https://bisq.community/t/question-about-country-under-general-preferences/5344)
**Author:** [@6wAotI](https://bisq.community/u/6wAotI)\ **Replies:** 2\ **Last updated:** [April 28, 2018, 4:39am UTC](https://bisq.community/t/question-about-country-under-general-preferences/5344 "2018-04-28T04:39:13Z")
I just would like to know, when setting this Country field, is it shown to other users? If not then what is the purpose of it? Not that i want it to be shown to other users, but just asking. --- ## [Zelle Account](https://bisq.community/t/zelle-account/5336)
**Author:** [@phrost](https://bisq.community/u/phrost)\ **Replies:** 2\ **Last updated:** [April 26, 2018, 6:06pm UTC](https://bisq.community/t/zelle-account/5336 "2018-04-26T18:06:30Z")
I was having some bugs at my Bisq software as I reported here. Nothing was working to remove the ERROR warning so I tried to delete and reinstall the software in my PC. After that I removed all accounts which was only ZE… --- ## [Adding a non ERC20 token?](https://bisq.community/t/adding-a-non-erc20-token/5331)
**Author:** [@blockheadz](https://bisq.community/u/blockheadz)\ **Replies:** 1\ **Last updated:** [April 25, 2018, 11:20am UTC](https://bisq.community/t/adding-a-non-erc20-token/5331 "2018-04-25T11:20:48Z")
How can I add a non ERC20 token onto bisq? Thanks --- ## [Can't connect to localhost fullnode](https://bisq.community/t/cant-connect-to-localhost-fullnode/5315)
**Author:** [@mcfly](https://bisq.community/u/mcfly)\ **Replies:** 5\ **Last updated:** [April 25, 2018, 2:03am UTC](https://bisq.community/t/cant-connect-to-localhost-fullnode/5315 "2018-04-25T02:03:43Z")
After starting bisq, it hangs just after I type my password. It looks like I’m getting an alert of some kind…saying I need to upgrade. Here’s the section from the log: Apr-23 14:04:38.723 \[PeerGroup Thread\] INFO o.b.c.… --- ## [Low fee withdrawal transaction only ever seen by one peer](https://bisq.community/t/low-fee-withdrawal-transaction-only-ever-seen-by-one-peer/4425)
**Author:** [@malte](https://bisq.community/u/malte)\ **Replies:** 12\ **Last updated:** [April 24, 2018, 10:57pm UTC](https://bisq.community/t/low-fee-withdrawal-transaction-only-ever-seen-by-one-peer/4425 "2018-04-24T22:57:04Z")
hi, in the past i didn’t care if one of my transactions took a bit longer to confirm, so i had my bisq transaction fees set very low (5sat/byte). i became a bit careless, didn’t use bisq for a few weeks and send btc fro… --- ## [Why not use blockchain for step 3?](https://bisq.community/t/why-not-use-blockchain-for-step-3/5319)
**Author:** [@heyhey](https://bisq.community/u/heyhey)\ **Replies:** 7\ **Last updated:** [April 24, 2018, 9:05am UTC](https://bisq.community/t/why-not-use-blockchain-for-step-3/5319 "2018-04-24T09:05:03Z")
Hello, I just bought BTC with XMR for the first time using Bisq. It went through all smoothly and I received the BTC. It’s a great platform! I have a simple question about the process though: Step 2 = I send the XMR … --- ## [Minimum install of bisq](https://bisq.community/t/minimum-install-of-bisq/5323)
**Author:** [@init](https://bisq.community/u/init)\ **Replies:** 1\ **Last updated:** [April 24, 2018, 8:52am UTC](https://bisq.community/t/minimum-install-of-bisq/5323 "2018-04-24T08:52:46Z")
What are the minimum bisq components that need to be installed on a node to make bisq run without GUI? Is there a guide, or can someone at least point me in the right direction please? --- ## [IPV6 tips and problems](https://bisq.community/t/ipv6-tips-and-problems/5281)
**Author:** [@init](https://bisq.community/u/init)\ **Replies:** 2\ **Last updated:** [April 22, 2018, 7:02pm UTC](https://bisq.community/t/ipv6-tips-and-problems/5281 "2018-04-22T19:02:27Z")
Would I have any problems if I run bisq on a machine that only has an IPV6 address? [Previous page](https://bisq.community/c/support/18.md?page=49) [Next page](https://bisq.community/c/support/18.md?page=51)