# Support **URL:** https://bisq.community/c/support/18.md?page=51 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 52 --- ## [Arbitration help](https://bisq.community/t/arbitration-help/5262)
**Author:** [@daniel1](https://bisq.community/u/daniel1)\ **Replies:** 4\ **Last updated:** [April 22, 2018, 10:23am UTC](https://bisq.community/t/arbitration-help/5262 "2018-04-22T10:23:13Z")
Arbitrator didn’t understand well what i said and release bitcoin before i have my money. my bank need a paper from the buyer bank but i cannot do anything. please help --- ## [Unable to withdraw LTC](https://bisq.community/t/unable-to-withdraw-ltc/5276)
**Author:** [@bitguy](https://bisq.community/u/bitguy)\ **Replies:** 2\ **Last updated:** [April 21, 2018, 9:28pm UTC](https://bisq.community/t/unable-to-withdraw-ltc/5276 "2018-04-21T21:28:55Z")
I’m using Bisq 0.6.7 on Ubuntu 17.10. After being unable to sell LTC for SEK because of missing arbitrators I wanted to withdraw my LTC. That gives the dialog error: You need to wait until you are fully connected to t… --- ## [Does your exchange support Bitshares (graphene) based tokens?](https://bisq.community/t/does-your-exchange-support-bitshares-graphene-based-tokens/5244)
**Author:** [@vinchain](https://bisq.community/u/vinchain)\ **Replies:** 1\ **Last updated:** [April 16, 2018, 6:43pm UTC](https://bisq.community/t/does-your-exchange-support-bitshares-graphene-based-tokens/5244 "2018-04-16T18:43:22Z")
Hi! Our ico is over and we want to list vinchain token on your exchange. Let us know what do you need to list our token on Bitshares (graphene) technology. Website: https://vinchain.io/ --- ## [Help! Bisq not run](https://bisq.community/t/help-bisq-not-run/5240)
**Author:** [@BarretinaCrypto](https://bisq.community/u/BarretinaCrypto)\ **Replies:** 2\ **Last updated:** [April 16, 2018, 2:11am UTC](https://bisq.community/t/help-bisq-not-run/5240 "2018-04-16T02:11:11Z")
Hello everyone! I downloaded and installed bisq on my pc but I did not get to connect because every time I try it appears a window that blocks it - attached a screenshot. I deleted the files mentioned and restarted seve… --- ## [Partnership Proposal](https://bisq.community/t/partnership-proposal/5236)
**Author:** [@Victor](https://bisq.community/u/Victor)\ **Replies:** 1\ **Last updated:** [April 14, 2018, 10:55pm UTC](https://bisq.community/t/partnership-proposal/5236 "2018-04-14T22:55:49Z")
Dear Bisq, I am writing to you on the behalf of the TGE.company. We provide marketing and consulting services for crypto-based projects. One of our services is help in placing tokens and coins on the crypto exchanges fo… --- ## [Should I choose BISQ over Shapeshift.io?](https://bisq.community/t/should-i-choose-bisq-over-shapeshift-io/5201)
**Author:** [@www.MultiAltcoin.com](https://bisq.community/u/www.MultiAltcoin.com)\ **Replies:** 3\ **Last updated:** [April 14, 2018, 7:34pm UTC](https://bisq.community/t/should-i-choose-bisq-over-shapeshift-io/5201 "2018-04-14T19:34:58Z")
Hi everyone, I want to ask if someone can name advantages and disadvantages of BISQ over Shapeshift.io thanx --- ## [Trade "hanging"?](https://bisq.community/t/trade-hanging/5226)
**Author:** [@jeka](https://bisq.community/u/jeka)\ **Replies:** 2\ **Last updated:** [April 14, 2018, 2:14pm UTC](https://bisq.community/t/trade-hanging/5226 "2018-04-14T14:14:59Z")
Hello. My trade has been hanging in this state since it was initiated: It appears to not recognize the fact that the taker fee transaction has been confirmed. I guess in time it will end up in the arbitrator’s queue,… --- ## [Finding a buyer i met elsewhere on platform](https://bisq.community/t/finding-a-buyer-i-met-elsewhere-on-platform/5222)
**Author:** [@bchitiyo](https://bisq.community/u/bchitiyo)\ **Replies:** 1\ **Last updated:** [April 13, 2018, 3:49pm UTC](https://bisq.community/t/finding-a-buyer-i-met-elsewhere-on-platform/5222 "2018-04-13T15:49:24Z")
hello i met a buyer in a social media grp and they are creating their bisqacct how do we find each other so we can safely transact on agreed upon price…we are both very new to this thanx --- ## [Waiting for a dispute to be closed and btc released to Buyer](https://bisq.community/t/waiting-for-a-dispute-to-be-closed-and-btc-released-to-buyer/5202)
**Author:** [@coinhub](https://bisq.community/u/coinhub)\ **Replies:** 4\ **Last updated:** [April 13, 2018, 12:40am UTC](https://bisq.community/t/waiting-for-a-dispute-to-be-closed-and-btc-released-to-buyer/5202 "2018-04-13T00:40:31Z")
admin can you please look at trade # : 42860 this dispute was suppost to be closed on april 5th. Its still showing on my interface and im worryed the buyer has not received his bitcoins. I have received the Alt coins … --- ## [How long should it take for an arbitrator to make an initial contact?](https://bisq.community/t/how-long-should-it-take-for-an-arbitrator-to-make-an-initial-contact/5170)
**Author:** [@mm251](https://bisq.community/u/mm251)\ **Replies:** 31\ **Last updated:** [April 11, 2018, 4:24pm UTC](https://bisq.community/t/how-long-should-it-take-for-an-arbitrator-to-make-an-initial-contact/5170 "2018-04-11T16:24:48Z")
What is a reasonable time for an arbitrator to respond? The trade period ended 7 hours ago and I had actually opened a problem several hours before that because the seller had received my money but no BTC has been relea… --- ## [Bisq won't start in Ubuntu 16.04](https://bisq.community/t/bisq-wont-start-in-ubuntu-16-04/5186)
**Author:** [@JMW](https://bisq.community/u/JMW)\ **Replies:** 8\ **Last updated:** [April 10, 2018, 8:54pm UTC](https://bisq.community/t/bisq-wont-start-in-ubuntu-16-04/5186 "2018-04-10T20:54:15Z")
Hello @ all, I use Ubuntu 16.04. LTS 32 bit, downloaded Bisq-32bit-0.6.7.deb, installation went without problems but it won’t start. When I click the icon it loads for a while and then simply nothing happens. Any ideas… --- ## [No news from arbitrator swfmgmb2aoyqxkte.onion:9999](https://bisq.community/t/no-news-from-arbitrator-swfmgmb2aoyqxkte-onion-9999/5195)
**Author:** [@bm322116](https://bisq.community/u/bm322116)\ **Replies:** 2\ **Last updated:** [April 10, 2018, 2:13pm UTC](https://bisq.community/t/no-news-from-arbitrator-swfmgmb2aoyqxkte-onion-9999/5195 "2018-04-10T14:13:49Z")
Hi Problem with trade ID 65266-422bbb2c-c5ba-4909-9068-74bcf562568c-065 tx is not confirmed so funds are locked in multisig i opened a dispute on 17 Feb. 2018 but arbitrator swfmgmb2aoyqxkte.onion:9999 never responde… --- ## [Attempted to reimport wallet, both via backup and seed words](https://bisq.community/t/attempted-to-reimport-wallet-both-via-backup-and-seed-words/5184)
**Author:** [@Allaun](https://bisq.community/u/Allaun)\ **Replies:** 2\ **Last updated:** [April 9, 2018, 2:25pm UTC](https://bisq.community/t/attempted-to-reimport-wallet-both-via-backup-and-seed-words/5184 "2018-04-09T14:25:49Z")
But nothing shows up in the value. Any suggestions? LTC wallet if it matters. --- ## [Still waiting for my BTC after 2 weeks of payment](https://bisq.community/t/still-waiting-for-my-btc-after-2-weeks-of-payment/5187)
**Author:** [@trade17](https://bisq.community/u/trade17)\ **Replies:** 7\ **Last updated:** [April 9, 2018, 11:54am UTC](https://bisq.community/t/still-waiting-for-my-btc-after-2-weeks-of-payment/5187 "2018-04-09T11:54:36Z")
Bought some BTC Mach 26th. ran into some problem with my Zelle payment method due to the change in daily amount allowed by my bank. Then requested for support, an arbitrator assigned, the arbitrator help to resolve the … --- ## [How long to wait for blockchain confirmation?](https://bisq.community/t/how-long-to-wait-for-blockchain-confirmation/5154)
**Author:** [@Magnum](https://bisq.community/u/Magnum)\ **Replies:** 7\ **Last updated:** [April 4, 2018, 6:45pm UTC](https://bisq.community/t/how-long-to-wait-for-blockchain-confirmation/5154 "2018-04-04T18:45:10Z")
So I finally got my first trade going and now I’m waiting for blockchain confirmation. How long does this usually take? I couldn’t find that information anywhere. It’s been over 24h now, I’m the Maker and I can see my … --- ## [Withdrawl no confirmations just hanging](https://bisq.community/t/withdrawl-no-confirmations-just-hanging/5147)
**Author:** [@bigtimecriminal](https://bisq.community/u/bigtimecriminal)\ **Replies:** 8\ **Last updated:** [April 2, 2018, 7:46pm UTC](https://bisq.community/t/withdrawl-no-confirmations-just-hanging/5147 "2018-04-02T19:46:37Z")
As the title says i attempted to withdraw 0.0068 (not a great deal) to an address and its just been hanging ever since 26th march. then on the same day i withdrew 0.02 to the same address which did go through. what wil… --- ## [Trade stuck at 'Wait for blockchain confirmation'](https://bisq.community/t/trade-stuck-at-wait-for-blockchain-confirmation/5109)
**Author:** [@kevinjos](https://bisq.community/u/kevinjos)\ **Replies:** 12\ **Last updated:** [April 1, 2018, 7:58am UTC](https://bisq.community/t/trade-stuck-at-wait-for-blockchain-confirmation/5109 "2018-04-01T07:58:46Z")
I’m new to bisq and unsure if I’m just being impatient. I took an offer around 12 hours ago to sell BTC for GRC. The transaction is still pending on the ‘wait for blockchain confirmation’ step. The maker fee is visible o… --- ## [Did not receive btc in trade](https://bisq.community/t/did-not-receive-btc-in-trade/5143)
**Author:** [@sgranger](https://bisq.community/u/sgranger)\ **Replies:** 2\ **Last updated:** [March 31, 2018, 12:24pm UTC](https://bisq.community/t/did-not-receive-btc-in-trade/5143 "2018-03-31T12:24:00Z")
Need some help here. I purchased BTC for USD. The seller received the USD but the BTC was never released to me. The trade expired 10 hours ago and the seller has not responded and I have not heard anything from an arb… --- ## [Did my Bitcoins get lost in limbo?](https://bisq.community/t/did-my-bitcoins-get-lost-in-limbo/5021)
**Author:** [@vanish](https://bisq.community/u/vanish)\ **Replies:** 5\ **Last updated:** [March 30, 2018, 1:33pm UTC](https://bisq.community/t/did-my-bitcoins-get-lost-in-limbo/5021 "2018-03-30T13:33:40Z")
blockchain explorer doesn’t find it and transaction id leads to “not found”. And i can’t see it on destination address. I did try to send the amount 3 times previously before getting the right btc amount + fees . --- ## [How to uninstall completely from Ubuntu](https://bisq.community/t/how-to-uninstall-completely-from-ubuntu/5114)
**Author:** [@pbk](https://bisq.community/u/pbk)\ **Replies:** 1\ **Last updated:** [March 25, 2018, 2:55pm UTC](https://bisq.community/t/how-to-uninstall-completely-from-ubuntu/5114 "2018-03-25T14:55:25Z")
I used bisq a long time ago, now i forgot my password and seed. How can I make a fresh install ? Its Ubuntu. Thanks! --- ## [Available balance show 0.0 after trades](https://bisq.community/t/available-balance-show-0-0-after-trades/5044)
**Author:** [@cosmasta](https://bisq.community/u/cosmasta)\ **Replies:** 29\ **Last updated:** [March 25, 2018, 10:47am UTC](https://bisq.community/t/available-balance-show-0-0-after-trades/5044 "2018-03-25T10:47:54Z")
I suddenly got a zero balance, though the software is running well. I bought 0.1 BTC on 13th & 14th March. Today, 15th March, I had difficulty connecting to my wallet. When I finally did, the balance showed zero instead … --- ## [Support Hong Kong Dollar](https://bisq.community/t/support-hong-kong-dollar/5097)
**Author:** [@FabHK](https://bisq.community/u/FabHK)\ **Replies:** 3\ **Last updated:** [March 24, 2018, 1:19am UTC](https://bisq.community/t/support-hong-kong-dollar/5097 "2018-03-24T01:19:15Z")
Hi, I am living in Hong Kong and would be interested to have HKD supported in Bisq. Unless I missed it in the list it does not seem to be the case right now. What would be the procedure for that to happen ? Thanks --- ## [Downloaded new version; lost my BTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907)
**Author:** [@margeem](https://bisq.community/u/margeem)\ **Replies:** 8\ **Last updated:** [March 22, 2018, 9:59pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907 "2018-03-22T21:59:47Z")
I just downloaded and installed the new version of Bisq. It shows I have no balance, but I did have BTC before the download. I have my backup and my wallet seed words, but cannot restore my wallet. Please help. Marga… --- ## [If anyone is willing ot lend me BITCOIN so I can make purchase](https://bisq.community/t/if-anyone-is-willing-ot-lend-me-bitcoin-so-i-can-make-purchase/5085)
**Author:** [@wilyc](https://bisq.community/u/wilyc)\ **Replies:** 2\ **Last updated:** [March 22, 2018, 4:36pm UTC](https://bisq.community/t/if-anyone-is-willing-ot-lend-me-bitcoin-so-i-can-make-purchase/5085 "2018-03-22T16:36:16Z")
…iD BE VERY PLEASED TO HEAR FROM YOU. Please G I T Thanks --- ## [I got closed a bank account with an incoming payment](https://bisq.community/t/i-got-closed-a-bank-account-with-an-incoming-payment/5091)
**Author:** [@elect](https://bisq.community/u/elect)\ **Replies:** 2\ **Last updated:** [March 22, 2018, 12:49am UTC](https://bisq.community/t/i-got-closed-a-bank-account-with-an-incoming-payment/5091 "2018-03-22T00:49:01Z")
As titled, according to the user, the payment has been already made But the account is closed, so it should come back What can I do in the meanwhile? --- ## [How Do I deposit funds?](https://bisq.community/t/how-do-i-deposit-funds/5083)
**Author:** [@wilyc](https://bisq.community/u/wilyc)\ **Replies:** 3\ **Last updated:** [March 21, 2018, 7:44pm UTC](https://bisq.community/t/how-do-i-deposit-funds/5083 "2018-03-21T19:44:37Z")
Hi, Im attempting to make my first transaction. Im stuck at fund my trade How do I fund my BISQ wallet with FIAT? Ive added EUR, GBP accounts with a variety of payment options,but I cant see anything other than bitco… --- ## [Listing fees](https://bisq.community/t/listing-fees/5070)
**Author:** [@RSN](https://bisq.community/u/RSN)\ **Replies:** 2\ **Last updated:** [March 21, 2018, 8:11am UTC](https://bisq.community/t/listing-fees/5070 "2018-03-21T08:11:22Z")
What is the cost/fee for listing a new altcoin on BISQ Exchange? --- ## [Problem with withdraw](https://bisq.community/t/problem-with-withdraw/5058)
**Author:** [@1000hp](https://bisq.community/u/1000hp)\ **Replies:** 3\ **Last updated:** [March 20, 2018, 8:48pm UTC](https://bisq.community/t/problem-with-withdraw/5058 "2018-03-20T20:48:16Z")
Okay so it looks like I got ripped off, i tried to withdraw the little bit of btc 0.0005 I had on bisq and now it’s gone. I’m new here so I don’t know what went wrong. I tried to upload a picture but your forums said the… --- ## [Locked in trades: 0.088 BTC](https://bisq.community/t/locked-in-trades-0-088-btc/4997)
**Author:** [@KlausHirsch](https://bisq.community/u/KlausHirsch)\ **Replies:** 13\ **Last updated:** [March 20, 2018, 8:46pm UTC](https://bisq.community/t/locked-in-trades-0-088-btc/4997 "2018-03-20T20:46:55Z")
On the 28th of January I sold BTC for USD (Maker) and the buyer (Taker) took the offer but didn’t pay. A dispute was opened and the Arbitrator wrote “Buyer could not pay, due to bank trouble”. Ticket closed Feb 1, 2018 … --- ## [How to list a coin to bisq exchange?](https://bisq.community/t/how-to-list-a-coin-to-bisq-exchange/4894)
**Author:** [@Omega](https://bisq.community/u/Omega)\ **Replies:** 3\ **Last updated:** [March 19, 2018, 3:14pm UTC](https://bisq.community/t/how-to-list-a-coin-to-bisq-exchange/4894 "2018-03-19T15:14:15Z")
Hello, is there any guide where we can list a coin to bisq exchange? Thank you. [Previous page](https://bisq.community/c/support/18.md?page=50) [Next page](https://bisq.community/c/support/18.md?page=52)