# Support **URL:** https://bisq.community/c/support/18.md?page=55 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 56 --- ## [Request! Step by step instructions to buy a cryptocurency using conventional curencies](https://bisq.community/t/request-step-by-step-instructions-to-buy-a-cryptocurency-using-conventional-curencies/4441)
**Author:** [@issar](https://bisq.community/u/issar)\ **Replies:** 2\ **Last updated:** [January 23, 2018, 1:45am UTC](https://bisq.community/t/request-step-by-step-instructions-to-buy-a-cryptocurency-using-conventional-curencies/4441 "2018-01-23T01:45:33Z")
I have read a lot about those crypto currencies, but apparently acquiring some is not an easy task. I am new to this world of trades and I would like someone to explain to me in a step by step description how can I buy… --- ## [No application window showing up (MacOS)](https://bisq.community/t/no-application-window-showing-up-macos/4478)
**Author:** [@dabu](https://bisq.community/u/dabu)\ **Replies:** 5\ **Last updated:** [January 22, 2018, 4:10pm UTC](https://bisq.community/t/no-application-window-showing-up-macos/4478 "2018-01-22T16:10:23Z")
When I start bisq, there is no application window showing up. The app is in the Doc (active), in the status bar, and on the top left corner (apple navigation) there is only one menu item (“bisq”, options: Hide bisq, Hide… --- ## [Exchange Error Report: Cash Deposit is not the same as Western Union](https://bisq.community/t/exchange-error-report-cash-deposit-is-not-the-same-as-western-union/4537)
**Author:** [@johnsnow111](https://bisq.community/u/johnsnow111)\ **Replies:** 1\ **Last updated:** [January 22, 2018, 12:48am UTC](https://bisq.community/t/exchange-error-report-cash-deposit-is-not-the-same-as-western-union/4537 "2018-01-22T00:48:57Z")
I have added an account for Western Union. With this account I have the ability to select Cash Deposit offers. This cross wallet action results in software errors. BISQ client continuously pops up the message “Failed … --- ## [Why does Bisq still allow unconfirmed transactions to be used to open an offer?](https://bisq.community/t/why-does-bisq-still-allow-unconfirmed-transactions-to-be-used-to-open-an-offer/4422)
**Author:** [@pleia](https://bisq.community/u/pleia)\ **Replies:** 3\ **Last updated:** [January 22, 2018, 12:46am UTC](https://bisq.community/t/why-does-bisq-still-allow-unconfirmed-transactions-to-be-used-to-open-an-offer/4422 "2018-01-22T00:46:45Z")
I can see how this made sense in 2015, but with full blocks and large spam attacks, we’re now seeing a steep rise in offers that never hit the blockchain because the taker or maker funds were never confirmed, and have to… --- ## [Why I cannot see any arbitrators? (SOLVED)](https://bisq.community/t/why-i-cannot-see-any-arbitrators-solved/4556)
**Author:** [@diegotco](https://bisq.community/u/diegotco)\ **Replies:** 3\ **Last updated:** [January 22, 2018, 12:26am UTC](https://bisq.community/t/why-i-cannot-see-any-arbitrators-solved/4556 "2018-01-22T00:26:20Z")
I’ve downloaded the newest version and when I try to buy bitcoins, a message tell me that I need to add first an arbitrator but is no one :frowning\_face: My bisq platform is 100% sync --- ## [Can't get past "Tor networks Settings"](https://bisq.community/t/cant-get-past-tor-networks-settings/4547)
**Author:** [@guga1205](https://bisq.community/u/guga1205)\ **Replies:** 4\ **Last updated:** [January 21, 2018, 7:43pm UTC](https://bisq.community/t/cant-get-past-tor-networks-settings/4547 "2018-01-21T19:43:50Z")
No matter qhich option I choose: Don’t use bridge or Connect with provided bridges, after I click Shut Down the app just turns off and when i reopen it it shows me the same window with these options… I already managed to… --- ## [Unable to log in](https://bisq.community/t/unable-to-log-in/4545)
**Author:** [@jheipee19](https://bisq.community/u/jheipee19)\ **Replies:** 19\ **Last updated:** [January 21, 2018, 5:18pm UTC](https://bisq.community/t/unable-to-log-in/4545 "2018-01-21T17:18:58Z")
i was able to download bisq and deposit btc in my wallet last 1/20/18 . I also have a pending trnsaction like buying deeponion offer id is niifcac // and i able to backup my bisq yesterday. However upon opening it toda… --- ## [Litecoin security deposit stuck](https://bisq.community/t/litecoin-security-deposit-stuck/4536)
**Author:** [@tshingy](https://bisq.community/u/tshingy)\ **Replies:** 9\ **Last updated:** [January 21, 2018, 3:55pm UTC](https://bisq.community/t/litecoin-security-deposit-stuck/4536 "2018-01-21T15:55:31Z")
I completed a LTC trade a couple days ago and withdrew the security deposit to my bisq wallet. Then I transferred it to my wallet. Since then, the security deposit and withdrawal is still stuck. There is a Transaction ID… --- ## [Wallet not displaying BTC after restore account backup](https://bisq.community/t/wallet-not-displaying-btc-after-restore-account-backup/4513)
**Author:** [@jocat](https://bisq.community/u/jocat)\ **Replies:** 4\ **Last updated:** [January 21, 2018, 12:03am UTC](https://bisq.community/t/wallet-not-displaying-btc-after-restore-account-backup/4513 "2018-01-21T00:03:15Z")
Hi, I’m very new to this and have already learnt a lot from this forum and the community, thank you. I need a little more advice to get me going so really hope someone can spare a few minutes. I messed up my password and… --- ## [How to open account to trade](https://bisq.community/t/how-to-open-account-to-trade/4497)
**Author:** [@adamousa](https://bisq.community/u/adamousa)\ **Replies:** 6\ **Last updated:** [January 20, 2018, 8:31am UTC](https://bisq.community/t/how-to-open-account-to-trade/4497 "2018-01-20T08:31:10Z")
How do I create a trading act? I cannot find out how. Thx --- ## [BTC withdrawal transaction not sent?](https://bisq.community/t/btc-withdrawal-transaction-not-sent/4461)
**Author:** [@haenzl](https://bisq.community/u/haenzl)\ **Replies:** 4\ **Last updated:** [January 20, 2018, 12:48am UTC](https://bisq.community/t/btc-withdrawal-transaction-not-sent/4461 "2018-01-20T00:48:45Z")
Hi guys, Yetserday evening I tried to withdraw funds from BISQ. Latest version v0.6.3. I have the feeling that my transaction did not get broadcasted. It was created, I can see it in BISQ, there is info in the log file… --- ## [Deposit Fees](https://bisq.community/t/deposit-fees/4527)
**Author:** [@Dmilla100](https://bisq.community/u/Dmilla100)\ **Replies:** 1\ **Last updated:** [January 19, 2018, 10:34pm UTC](https://bisq.community/t/deposit-fees/4527 "2018-01-19T22:34:50Z")
Hi, no where does it say fees or how to deposit fiat currency. There must be a way to do an international wire transfer somewhere or interac - e-transfer?! If so there still shows no withdrawal or deposit fees. A little … --- ## [Bisq downloads failing](https://bisq.community/t/bisq-downloads-failing/4522)
**Author:** [@cryptoleroy](https://bisq.community/u/cryptoleroy)\ **Replies:** 2\ **Last updated:** [January 19, 2018, 2:23pm UTC](https://bisq.community/t/bisq-downloads-failing/4522 "2018-01-19T14:23:02Z")
I can’t download Bisq for Windows (32/64 bit versions) from the site :frowning: The downloads keep failing with a network error. The downloads get to about 35% and then fail every time. Can somebody confirm and see if t… --- ## [How to get deposit back?](https://bisq.community/t/how-to-get-deposit-back/4518)
**Author:** [@miau9](https://bisq.community/u/miau9)\ **Replies:** 1\ **Last updated:** [January 19, 2018, 1:48pm UTC](https://bisq.community/t/how-to-get-deposit-back/4518 "2018-01-19T13:48:06Z")
Edit: I was able to restore my wallet. I had a not obvious typo in the seed. How can I now get back my deposit (or only a part of it)? old: Hi, I tried bisq (bitsquare) about one year ago. I forgot my password but … --- ## [Blockstore exception could not find chainhead](https://bisq.community/t/blockstore-exception-could-not-find-chainhead/4515)
**Author:** [@sgranger](https://bisq.community/u/sgranger)\ **Replies:** 2\ **Last updated:** [January 19, 2018, 9:29am UTC](https://bisq.community/t/blockstore-exception-could-not-find-chainhead/4515 "2018-01-19T09:29:25Z")
I could not delete spv chain and cannot access my account. Help is appreciated. --- ## [Java Exception on Archlinux](https://bisq.community/t/java-exception-on-archlinux/4492)
**Author:** [@miau9](https://bisq.community/u/miau9)\ **Replies:** 2\ **Last updated:** [January 19, 2018, 4:21am UTC](https://bisq.community/t/java-exception-on-archlinux/4492 "2018-01-19T04:21:35Z")
Hi, I’m trying to install bisq on archlinux inside a systemd-nspawn container. I tried bisq-git and compiled it myself and bisq-bin. Both give me the same error and I could not solve it by searching the keywords / error… --- ## [Can I buy XRP?](https://bisq.community/t/can-i-buy-xrp/4001)
**Author:** [@LadySally](https://bisq.community/u/LadySally)\ **Replies:** 7\ **Last updated:** [January 19, 2018, 1:20am UTC](https://bisq.community/t/can-i-buy-xrp/4001 "2018-01-19T01:20:13Z")
Can I buy XRP on bisq? If so, how? I’m new to coin and just inching along trying to figure everything out. Do you have any learning videos? How to videos about bisq? I love the anonymity of bisq (hard to find on a… --- ## [Offering percent](https://bisq.community/t/offering-percent/4507)
**Author:** [@jerryk](https://bisq.community/u/jerryk)\ **Replies:** 1\ **Last updated:** [January 18, 2018, 9:41pm UTC](https://bisq.community/t/offering-percent/4507 "2018-01-18T21:41:11Z")
I would like to buy about 0.125 BTC. I don’t know what percentage above or below the Market to offer. Where is the market now? Can you give me a range. --- ## [Does Bisq offer TRX/USD Trading](https://bisq.community/t/does-bisq-offer-trx-usd-trading/4485)
**Author:** [@jgreentampa](https://bisq.community/u/jgreentampa)\ **Replies:** 1\ **Last updated:** [January 17, 2018, 9:17pm UTC](https://bisq.community/t/does-bisq-offer-trx-usd-trading/4485 "2018-01-17T21:17:45Z")
I don’t see the pair to trade with on the platform. Is this pair available on this platform? --- ## [Buy Transaction gets listed in sell section as a buy](https://bisq.community/t/buy-transaction-gets-listed-in-sell-section-as-a-buy/4482)
**Author:** [@jerryk](https://bisq.community/u/jerryk)\ **Replies:** 6\ **Last updated:** [January 17, 2018, 8:16pm UTC](https://bisq.community/t/buy-transaction-gets-listed-in-sell-section-as-a-buy/4482 "2018-01-17T20:16:08Z")
I set up a buy in the Buy section. After I enter it, the transaction shows up in the Sell section as a buy. What is happening and am I trouble? --- ## [Deposit Transaction Not Confirming](https://bisq.community/t/deposit-transaction-not-confirming/4444)
**Author:** [@jomnes](https://bisq.community/u/jomnes)\ **Replies:** 12\ **Last updated:** [January 17, 2018, 7:55pm UTC](https://bisq.community/t/deposit-transaction-not-confirming/4444 "2018-01-17T19:55:50Z")
Hello, I opened a trade about 2 days ago to purchase BTC. I put in my security deposit of 0.03 BTC, but I am still waiting for the blockchain confirmation. It says: Deposit transaction has been published. You need to… --- ## [Problem funding trade from Bisq Wallet](https://bisq.community/t/problem-funding-trade-from-bisq-wallet/4428)
**Author:** [@Feliper](https://bisq.community/u/Feliper)\ **Replies:** 15\ **Last updated:** [January 17, 2018, 3:15pm UTC](https://bisq.community/t/problem-funding-trade-from-bisq-wallet/4428 "2018-01-17T15:15:19Z")
Hello, For some reason when I try to fund a trade from the bisq wallet it does not properly reflect the amount the app itself displays as available. Please notice the available funds amount blurred at the top are no… --- ## [SEPA no/wrong sender name](https://bisq.community/t/sepa-no-wrong-sender-name/4472)
**Author:** [@nice2meet](https://bisq.community/u/nice2meet)\ **Replies:** 2\ **Last updated:** [January 17, 2018, 12:14pm UTC](https://bisq.community/t/sepa-no-wrong-sender-name/4472 "2018-01-17T12:14:52Z")
Hi, I am new to BISQ , and have some doubts about a substantial SEPA - transaction I received, that contains basically no sender name, and mentions only “Frau” as a sender. Even if the rest of the transaction is correc… --- ## [Do I get my Bitcoin back if transaction failed to go through and how?](https://bisq.community/t/do-i-get-my-bitcoin-back-if-transaction-failed-to-go-through-and-how/4409)
**Author:** [@JTecson](https://bisq.community/u/JTecson)\ **Replies:** 4\ **Last updated:** [January 17, 2018, 2:47am UTC](https://bisq.community/t/do-i-get-my-bitcoin-back-if-transaction-failed-to-go-through-and-how/4409 "2018-01-17T02:47:52Z")
Do I get my Bitcoin back if transaction failed to go through and how? --- ## [If my counterparty and I want to walk away from an open trade, what will the fees and procedures be?](https://bisq.community/t/if-my-counterparty-and-i-want-to-walk-away-from-an-open-trade-what-will-the-fees-and-procedures-be/4463)
**Author:** [@jinkies](https://bisq.community/u/jinkies)\ **Replies:** 3\ **Last updated:** [January 16, 2018, 12:39pm UTC](https://bisq.community/t/if-my-counterparty-and-i-want-to-walk-away-from-an-open-trade-what-will-the-fees-and-procedures-be/4463 "2018-01-16T12:39:12Z")
My I opened a trade almost 4 days ago and I fear it is about to time out due to an unpleasant little surprise from zelle. (Trade ID 221417) Background: I listed a BID to buy .0079 BTC (about $100 worth) in the BISQ mar… --- ## [Deposit transaction published](https://bisq.community/t/deposit-transaction-published/4466)
**Author:** [@bisq\_mflorea](https://bisq.community/u/bisq_mflorea)\ **Replies:** 1\ **Last updated:** [January 16, 2018, 12:34pm UTC](https://bisq.community/t/deposit-transaction-published/4466 "2018-01-16T12:34:06Z")
Hi, I took an offer to buy, Deposit transaction published and Waiting for block confirmation for 3 days I open a ticket and waiting for somebody to kill the trade and unlock my deposit Thank you michael --- ## [Help! trade has ended 6 days ago, no seller confirmation & non-existent Arbitrator](https://bisq.community/t/help-trade-has-ended-6-days-ago-no-seller-confirmation-non-existent-arbitrator/3570)
**Author:** [@tani28](https://bisq.community/u/tani28)\ **Replies:** 20\ **Last updated:** [January 16, 2018, 8:38am UTC](https://bisq.community/t/help-trade-has-ended-6-days-ago-no-seller-confirmation-non-existent-arbitrator/3570 "2018-01-16T08:38:23Z")
Hi, I opened a dispute on November 25th (the last day of the trade duration) as the seller did not confirm payment, now 6 days have passed and several messages sent but i have not received even acknowledgement let alon… --- ## [Trade expired](https://bisq.community/t/trade-expired/4447)
**Author:** [@elaarabi](https://bisq.community/u/elaarabi)\ **Replies:** 6\ **Last updated:** [January 16, 2018, 12:30am UTC](https://bisq.community/t/trade-expired/4447 "2018-01-16T00:30:25Z")
Hi, I would like to know what happens when my trade is expired and no on is taking my offer, can i get back the amount of BTC locked in trade ? Thanks --- ## [Recover my Litecoins](https://bisq.community/t/recover-my-litecoins/4050)
**Author:** [@softkitx](https://bisq.community/u/softkitx)\ **Replies:** 21\ **Last updated:** [January 15, 2018, 8:53pm UTC](https://bisq.community/t/recover-my-litecoins/4050 "2018-01-15T20:53:22Z")
Hi there: I’m New Here, I’ll transfer yesterday litecoins from coinbase, when I tryed to make a Backup in Bisq, all gone again to 0.00, How can recover my litecoins? this is the transaction string: https://live.blockcy… --- ## [Are fees refundable?](https://bisq.community/t/are-fees-refundable/4460)
**Author:** [@olgierdsh](https://bisq.community/u/olgierdsh)\ **Replies:** 1\ **Last updated:** [January 15, 2018, 5:27pm UTC](https://bisq.community/t/are-fees-refundable/4460 "2018-01-15T17:27:18Z")
When I create an offer and then cancel it do I get some or all of the fees back? The main reason I don’t use EtherDelta is because it is not possible to change/cancel an offer without losing money. [Previous page](https://bisq.community/c/support/18.md?page=54) [Next page](https://bisq.community/c/support/18.md?page=56)