# Support

**URL:** https://bisq.community/c/support/18.md?page=59

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 60

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## [Multisig payout unconfirmed 4 days](https://bisq.community/t/multisig-payout-unconfirmed-4-days/3979)

<div class="topic-metadata">

**Author:** [@caldie](https://bisq.community/u/caldie)\
**Replies:** 1\
**Last updated:** [December 21, 2017, 6:33pm UTC](https://bisq.community/t/multisig-payout-unconfirmed-4-days/3979 "2017-12-21T18:33:36Z")

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Hello, I have a multisig payout that has been unconfirmed for over 4 days now, not sure what I can do since I am not the sender. Anyone have an idea how to speed this up?

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## [User sent partial payment](https://bisq.community/t/user-sent-partial-payment/3970)

<div class="topic-metadata">

**Author:** [@miketunes](https://bisq.community/u/miketunes)\
**Replies:** 2\
**Last updated:** [December 21, 2017, 5:25pm UTC](https://bisq.community/t/user-sent-partial-payment/3970 "2017-12-21T17:25:30Z")

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I am selling some btc and got this message from the buyer "Hello. I am ready to send the complete amount but the total amount exceeds the daily limit I can send. My max is 2500. I can sent that now and the rest as soon a…

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## [Selling of altcoins](https://bisq.community/t/selling-of-altcoins/3967)

<div class="topic-metadata">

**Author:** [@verifyas](https://bisq.community/u/verifyas)\
**Replies:** 2\
**Last updated:** [December 21, 2017, 5:22pm UTC](https://bisq.community/t/selling-of-altcoins/3967 "2017-12-21T17:22:22Z")

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Hi If an altcoin is added how can trading start? How can altcoin holders sell in bisq? given one can’t import an existing wallet to bisq.

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## [First buy with a bank account](https://bisq.community/t/first-buy-with-a-bank-account/3929)

<div class="topic-metadata">

**Author:** [@hidefromkgb](https://bisq.community/u/hidefromkgb)\
**Replies:** 4\
**Last updated:** [December 21, 2017, 4:37pm UTC](https://bisq.community/t/first-buy-with-a-bank-account/3929 "2017-12-21T16:37:47Z")

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Hi. I\`ve just registered and I want to buy some LTC. To do that I click Create offer to buy LTC and the system asks me for a deposit, which I apparently cannot provide, as I\`ve just begun trading. What do I do?

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## [Status: waiting confirmation](https://bisq.community/t/status-waiting-confirmation/3947)

<div class="topic-metadata">

**Author:** [@dillonbrady](https://bisq.community/u/dillonbrady)\
**Replies:** 3\
**Last updated:** [December 21, 2017, 4:11pm UTC](https://bisq.community/t/status-waiting-confirmation/3947 "2017-12-21T16:11:25Z")

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I created an Bisq account this morning. I attempted to deposit BTC into the Bisq account from CEX.io. Successful withdrawal from CEX. However, the Bisq status is still “waiting confirmation”, it’s been unconfirmed for 7…

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## [How can I add funds in the bisq from a paper wallet?](https://bisq.community/t/how-can-i-add-funds-in-the-bisq-from-a-paper-wallet/3938)

<div class="topic-metadata">

**Author:** [@Francisco](https://bisq.community/u/Francisco)\
**Replies:** 6\
**Last updated:** [December 21, 2017, 1:00pm UTC](https://bisq.community/t/how-can-i-add-funds-in-the-bisq-from-a-paper-wallet/3938 "2017-12-21T13:00:41Z")

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Please. How can I add funds in the bisq from a paper wallet?

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## [Unconfirmed withdraw to my own wallet](https://bisq.community/t/unconfirmed-withdraw-to-my-own-wallet/3961)

<div class="topic-metadata">

**Author:** [@caldie](https://bisq.community/u/caldie)\
**Replies:** 2\
**Last updated:** [December 21, 2017, 11:47am UTC](https://bisq.community/t/unconfirmed-withdraw-to-my-own-wallet/3961 "2017-12-21T11:47:39Z")

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Hey all, I have a few unconfirmed transactions that i’ve send out to my own wallet. It’s been more than 2 days now… If the transactions go confirmed for more than 3 days will Bisq allow me to resent them with a higher …

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## [Create offer error every time, security deposit taken from account twice](https://bisq.community/t/create-offer-error-every-time-security-deposit-taken-from-account-twice/3803)

<div class="topic-metadata">

**Author:** [@Keddel](https://bisq.community/u/Keddel)\
**Replies:** 4\
**Last updated:** [December 21, 2017, 11:30am UTC](https://bisq.community/t/create-offer-error-every-time-security-deposit-taken-from-account-twice/3803 "2017-12-21T11:30:13Z")

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I’ve posted about this topic in two other threads. I’m starting a new thread because I’m not comfortable posting an offer when twice my security deposit is taken out of my account, even though I received an error when cr…

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## [Safety, basics: How do I store and save my transactions?](https://bisq.community/t/safety-basics-how-do-i-store-and-save-my-transactions/3924)

<div class="topic-metadata">

**Author:** [@bisqcat](https://bisq.community/u/bisqcat)\
**Replies:** 2\
**Last updated:** [December 20, 2017, 6:18pm UTC](https://bisq.community/t/safety-basics-how-do-i-store-and-save-my-transactions/3924 "2017-12-20T18:18:01Z")

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I just started using bisq (and crypto in general). I transfered some bitcoins from another account, and I also bought some directly to bisq from my national currency (with a local/national) phone-application. Anyhow, no…

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## [Could we please list Truckcoin](https://bisq.community/t/could-we-please-list-truckcoin/3926)

<div class="topic-metadata">

**Author:** [@edwin](https://bisq.community/u/edwin)\
**Replies:** 1\
**Last updated:** [December 20, 2017, 9:13am UTC](https://bisq.community/t/could-we-please-list-truckcoin/3926 "2017-12-20T09:13:49Z")

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Hello, I am writing to request listing of Truckcoin on bisq. Truckcoin runs on cryptonight algorithm and has a growing community behind it. We are currently in ICO that runs till 31st December and would like to have the…

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## [Error on transaction](https://bisq.community/t/error-on-transaction/3820)

<div class="topic-metadata">

**Author:** [@9535726885](https://bisq.community/u/9535726885)\
**Replies:** 5\
**Last updated:** [December 20, 2017, 9:12am UTC](https://bisq.community/t/error-on-transaction/3820 "2017-12-20T09:12:53Z")

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Hello, I tried to take an offer and it threw up an error after taking my deposit. https://bitaps.com/18GzH11T5h2fpvUoBJDub7MgNJVw3FfqQ8 This is the third time this has happened. The last time ( a few days back, this sit…

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## [Can we get LEND listed?](https://bisq.community/t/can-we-get-lend-listed/3912)

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**Author:** [@Martin](https://bisq.community/u/Martin)\
**Replies:** 3\
**Last updated:** [December 20, 2017, 6:31am UTC](https://bisq.community/t/can-we-get-lend-listed/3912 "2017-12-20T06:31:59Z")

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Greetings Bisq Community, This is Martin from ETHLend. Anyone here heard of us? We’re a decentralized P2P lending platform, securing loans using Ethereum Smart Contracts and using ERC20 tokens as collateral. You can ch…

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## [What means the word bisq?](https://bisq.community/t/what-means-the-word-bisq/3909)

<div class="topic-metadata">

**Author:** [@Francisco](https://bisq.community/u/Francisco)\
**Replies:** 2\
**Last updated:** [December 19, 2017, 8:33pm UTC](https://bisq.community/t/what-means-the-word-bisq/3909 "2017-12-19T20:33:45Z")

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Please, what means the word bisq?

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## [The lack of transparency and professionalism during arbitration](https://bisq.community/t/the-lack-of-transparency-and-professionalism-during-arbitration/3824)

<div class="topic-metadata">

**Author:** [@BTCGambler](https://bisq.community/u/BTCGambler)\
**Replies:** 5\
**Last updated:** [December 18, 2017, 10:53pm UTC](https://bisq.community/t/the-lack-of-transparency-and-professionalism-during-arbitration/3824 "2017-12-18T22:53:34Z")

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I recently had a very dissatisfying experience while using bisq and the arbitration process. Some of it was already discussed here in the forums. After further conversation with @cbeams he asked me to start a new thre…

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## [\[RESOLVED\] BTC Sell Order - Error During Publishing - Money Now Gone](https://bisq.community/t/resolved-btc-sell-order-error-during-publishing-money-now-gone/3893)

<div class="topic-metadata">

**Author:** [@brett](https://bisq.community/u/brett)\
**Replies:** 3\
**Last updated:** [December 18, 2017, 8:39pm UTC](https://bisq.community/t/resolved-btc-sell-order-error-during-publishing-money-now-gone/3893 "2017-12-18T20:39:55Z")

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Somebody please help…I created a sell BTC for USD order. While ‘publishing’ the order to the order book, the application got hung and indicated and error had happened, but the money is now gone from my wallet and no ope…

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## [The impracticality of accepting a small trade](https://bisq.community/t/the-impracticality-of-accepting-a-small-trade/3892)

<div class="topic-metadata">

**Author:** [@Gilson](https://bisq.community/u/Gilson)\
**Replies:** 1\
**Last updated:** [December 18, 2017, 8:16pm UTC](https://bisq.community/t/the-impracticality-of-accepting-a-small-trade/3892 "2017-12-18T20:16:05Z")

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Just recently, someone advertised to sell .005BTC for cash using Zelle. I figured, this would be a good way to try out Zelle. The problem is, that the suggested mining fee was .003BTC, or 60% of the purchase/sale! This …

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## [Create offer error, security deposit taken from account](https://bisq.community/t/create-offer-error-security-deposit-taken-from-account/3663)

<div class="topic-metadata">

**Author:** [@chabates](https://bisq.community/u/chabates)\
**Replies:** 12\
**Last updated:** [December 18, 2017, 6:52pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-from-account/3663 "2017-12-18T18:52:10Z")

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I am new to Bisq and bitcoin purchasing. I recently tried to create an offer to buy bitcoin in CAD. I funded the security deposit from my Bisq wallet and submitted the offer, but it resulted in an error. The error mes…

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## [Support-Ticket: hJpyws Doesn't answer](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874)

<div class="topic-metadata">

**Author:** [@Xabitsquare](https://bisq.community/u/Xabitsquare)\
**Replies:** 7\
**Last updated:** [December 18, 2017, 6:50pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874 "2017-12-18T18:50:32Z")

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Hello, The buyer transfered to less money and I opened on 15.12.2017 an support-ticket. But nobody answer on this ticket. The moderator is: 3b7cft5k4ae6a236.onion:9999

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## [Every error withdraws BTC from my Bisq wallet](https://bisq.community/t/every-error-withdraws-btc-from-my-bisq-wallet/3774)

<div class="topic-metadata">

**Author:** [@zedzeroth](https://bisq.community/u/zedzeroth)\
**Replies:** 5\
**Last updated:** [December 18, 2017, 5:52pm UTC](https://bisq.community/t/every-error-withdraws-btc-from-my-bisq-wallet/3774 "2017-12-18T17:52:44Z")

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I tried to accept a trade and there was an error, clearly stating that no funds would leave my wallet. Yet in my transaction list appeared a 0.001006 BTC outgoing “withdrawal” labeled as “Withdrawn from wallet”, as if I …

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## [Possible to use Hardware address for Altcoin Adresses on Bisq](https://bisq.community/t/possible-to-use-hardware-address-for-altcoin-adresses-on-bisq/3883)

<div class="topic-metadata">

**Author:** [@Gilson](https://bisq.community/u/Gilson)\
**Replies:** 1\
**Last updated:** [December 18, 2017, 4:01pm UTC](https://bisq.community/t/possible-to-use-hardware-address-for-altcoin-adresses-on-bisq/3883 "2017-12-18T16:01:53Z")

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Hi, HD wallets like Trezor create addresses that are compatible with certain cryptos, such as ether, litecoin, and others. For ether, there is no reason to create an ether wallet since Trezor integrates with the MEW web…

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## [Contribute Documentation](https://bisq.community/t/contribute-documentation/3823)

<div class="topic-metadata">

**Author:** [@Francewhoa](https://bisq.community/u/Francewhoa)\
**Replies:** 4\
**Last updated:** [December 18, 2017, 10:00am UTC](https://bisq.community/t/contribute-documentation/3823 "2017-12-18T10:00:58Z")

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Hi there Bisq enthusiasts :slight\_smile: I’m new to Bisq. But I have an extensive experience writing documentation. I’m interested to contribute writing additional documentation for Bisq. Starting with a focus on docume…

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## [Minimum purchase](https://bisq.community/t/minimum-purchase/3870)

<div class="topic-metadata">

**Author:** [@freedom](https://bisq.community/u/freedom)\
**Replies:** 5\
**Last updated:** [December 17, 2017, 5:01pm UTC](https://bisq.community/t/minimum-purchase/3870 "2017-12-17T17:01:42Z")

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Hi. So - I’m very excited having read all about bisq, and am all set up ready to dip my toe in with a SMALL purchase, so I can see how/if it works, etc. However, the minimum is .1 btc, which is almost $2K dollars ATM. …

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## [Help Needed Please](https://bisq.community/t/help-needed-please/3862)

<div class="topic-metadata">

**Author:** [@Heyboym](https://bisq.community/u/Heyboym)\
**Replies:** 4\
**Last updated:** [December 17, 2017, 12:00am UTC](https://bisq.community/t/help-needed-please/3862 "2017-12-17T00:00:08Z")

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Hello I just opened up a trade today to buy some coins via UK faster payment method, but the seller’s name is not showing up, I could only see his bank account number and sortcode but not the name on the account, is it …

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## [Stuck transaction](https://bisq.community/t/stuck-transaction/3865)

<div class="topic-metadata">

**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\
**Replies:** 1\
**Last updated:** [December 16, 2017, 9:09pm UTC](https://bisq.community/t/stuck-transaction/3865 "2017-12-16T21:09:56Z")

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What can I do if my transaction is stuck? I get the message “Error not found” https://tradeblock.com/bitcoin/tx/eba84f28bfec62478c4b0e793c11c23e08549dc9ce8f87823cbbd97e083c8519

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## [Help! system error on publishing! BTC security taken but no listing of offer occurred!](https://bisq.community/t/help-system-error-on-publishing-btc-security-taken-but-no-listing-of-offer-occurred/3732)

<div class="topic-metadata">

**Author:** [@newatthis](https://bisq.community/u/newatthis)\
**Replies:** 12\
**Last updated:** [December 15, 2017, 11:56pm UTC](https://bisq.community/t/help-system-error-on-publishing-btc-security-taken-but-no-listing-of-offer-occurred/3732 "2017-12-15T23:56:01Z")

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Help. I was publishing an Offer to selll BTC for CDN. The Bisq publisher timed out. The Security funds (0.13 BTC) was taken from my wallet and was not returned when time out occurred. I missed writing down the transa…

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## [Not enough funds, but balance is sufficient](https://bisq.community/t/not-enough-funds-but-balance-is-sufficient/3847)

<div class="topic-metadata">

**Author:** [@admt](https://bisq.community/u/admt)\
**Replies:** 2\
**Last updated:** [December 15, 2017, 5:12pm UTC](https://bisq.community/t/not-enough-funds-but-balance-is-sufficient/3847 "2017-12-15T17:12:45Z")

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In Bisq I have 0.218 BTC, but when creating order to sell BTC for cash it says I have 0.00 BTC. Should I open bug report, or is it known issue?

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## [Does the security deposit post to the blockchain?](https://bisq.community/t/does-the-security-deposit-post-to-the-blockchain/3836)

<div class="topic-metadata">

**Author:** [@Gilson](https://bisq.community/u/Gilson)\
**Replies:** 1\
**Last updated:** [December 15, 2017, 4:35pm UTC](https://bisq.community/t/does-the-security-deposit-post-to-the-blockchain/3836 "2017-12-15T16:35:18Z")

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Hi, I am wondering where the bitcoin is stored for the security deposit. How do you get the BTC from an external wallet to Bisq for the security deposit? Obviously you could use the blockchain to transfer some to a bisq…

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## [Deposit Transaction Still Did Not Get Confirmed](https://bisq.community/t/deposit-transaction-still-did-not-get-confirmed/3671)

<div class="topic-metadata">

**Author:** [@jLaniec](https://bisq.community/u/jLaniec)\
**Replies:** 7\
**Last updated:** [December 15, 2017, 10:57am UTC](https://bisq.community/t/deposit-transaction-still-did-not-get-confirmed/3671 "2017-12-15T10:57:18Z")

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Help! It appears that the Taker and Tx Fee and the Multisig Deposit did not get confirmed. I have only 2 hrs and 22 mins before the Trade expires; should I Open a Support Ticket now? By looking at TradeBlock I noticed t…

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## [Transactions that won't confirm still on balance](https://bisq.community/t/transactions-that-wont-confirm-still-on-balance/3841)

<div class="topic-metadata">

**Author:** [@MnM](https://bisq.community/u/MnM)\
**Replies:** 1\
**Last updated:** [December 15, 2017, 10:11am UTC](https://bisq.community/t/transactions-that-wont-confirm-still-on-balance/3841 "2017-12-15T10:11:36Z")

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I made two transactions to Bisq wallet that won’t get any confirmation. Indeed, one of them must display double spending attempt, as the coins have been spent already. I waited for them to confirm before creating any sel…

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## [Downloading Bisq on Mac - El Capitan - 10.11.6](https://bisq.community/t/downloading-bisq-on-mac-el-capitan-10-11-6/3789)

<div class="topic-metadata">

**Author:** [@heidicus](https://bisq.community/u/heidicus)\
**Replies:** 6\
**Last updated:** [December 15, 2017, 12:02am UTC](https://bisq.community/t/downloading-bisq-on-mac-el-capitan-10-11-6/3789 "2017-12-15T00:02:29Z")

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Hi There, I have downloaded the dmg file to install Bisq on my Mac (10.11.1) and whilst it appears to have downloaded all ok, I’m not able to open it. I’m wondering if anyone may know what the solution is? I have downlo…

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