# Support **URL:** https://bisq.community/c/support/18.md?page=6 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 7 --- ## [Is Matrix chat active?](https://bisq.community/t/is-matrix-chat-active/11927)
**Author:** [@stm](https://bisq.community/u/stm)\ **Replies:** 1\ **Last updated:** [April 25, 2024, 10:17am UTC](https://bisq.community/t/is-matrix-chat-active/11927 "2024-04-25T10:17:49Z")
I tried going to bisq.chat but server is not alive :confused: Is it somewhere else ? --- ## [Bisq 1.9.15 Fails on Whonix 17](https://bisq.community/t/bisq-1-9-15-fails-on-whonix-17/11905)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 4\ **Last updated:** [April 18, 2024, 4:07pm UTC](https://bisq.community/t/bisq-1-9-15-fails-on-whonix-17/11905 "2024-04-18T16:07:35Z")
After upgrading to Bisq 1.9.15, Bisq fails to start with this error: Warning Connecting to the Bisq network failed (reported error: No default Tor Instance configured). Please check your internet connection or try to… --- ## [Please do what Tor Browser does in terms of updates](https://bisq.community/t/please-do-what-tor-browser-does-in-terms-of-updates/11906)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 2\ **Last updated:** [April 18, 2024, 8:42am UTC](https://bisq.community/t/please-do-what-tor-browser-does-in-terms-of-updates/11906 "2024-04-18T08:42:58Z")
Whenever there is an update to Bisq, it puts you through a manual Hell. You are first asked about downloading it at all (but if you don’t, you can’t use the program, so it’s a requirement), then it does so as you wait, a… --- ## [Verifying installer on linux](https://bisq.community/t/verifying-installer-on-linux/11901)
**Author:** [@bisq2078](https://bisq.community/u/bisq2078)\ **Replies:** 4\ **Last updated:** [April 17, 2024, 1:23pm UTC](https://bisq.community/t/verifying-installer-on-linux/11901 "2024-04-17T13:23:03Z")
i’m having difficulty verifying the installer file for bisq 2. i downloaded the installer and .asc file from the download page and get the message: gpg: no signed data gpg: can’t hash datafile: No data i WAS able to … --- ## [New Signing Key?](https://bisq.community/t/new-signing-key/11853)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 14\ **Last updated:** [April 17, 2024, 1:34am UTC](https://bisq.community/t/new-signing-key/11853 "2024-04-17T01:34:54Z")
I just downloaded 1.9.9 and I did not have a key to verify the signature. Did I lose the key or the key change, with no announcement? If the key changed without signing it with the old key, that’s a serious security er… --- ## [Getting completely nonsensical data from the Bisq API?](https://bisq.community/t/getting-completely-nonsensical-data-from-the-bisq-api/11899)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 3\ **Last updated:** [April 16, 2024, 8:27am UTC](https://bisq.community/t/getting-completely-nonsensical-data-from-the-bisq-api/11899 "2024-04-16T08:27:26Z")
For a long time now, I’ve had a script which fetches data from the Bisq public API to display relevant offers to me without having to constantly start up and manually look at Bisq. However, this data has been useless so… --- ## [Wrong password - how to restart/reinstall/start from the beginnig again?](https://bisq.community/t/wrong-password-how-to-restart-reinstall-start-from-the-beginnig-again/11162)
**Author:** [@jedinec](https://bisq.community/u/jedinec)\ **Replies:** 3\ **Last updated:** [January 26, 2023, 12:58am UTC](https://bisq.community/t/wrong-password-how-to-restart-reinstall-start-from-the-beginnig-again/11162 "2023-01-26T00:58:05Z")
Dears, I am just starting to set the application (no BTC in it). I created the pasword, I tried to see the seed words to note it down but it immediatelly wrote, that the pasword is wrong. I have no bitcoins in it, so I … --- ## [Can't connect to Tor after 1.9.9 update](https://bisq.community/t/cant-connect-to-tor-after-1-9-9-update/11874)
**Author:** [@asjhdg](https://bisq.community/u/asjhdg)\ **Replies:** 4\ **Last updated:** [January 25, 2023, 8:10pm UTC](https://bisq.community/t/cant-connect-to-tor-after-1-9-9-update/11874 "2023-01-25T20:10:43Z")
Downloaded the new version twice now and tried connecting through different bridges as well. Nothing works and brings me past (1/4) Connecting to Tor. Any help is greatly appreciated. --- ## [Properly removing BTC from Bisq Wallet](https://bisq.community/t/properly-removing-btc-from-bisq-wallet/11882)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 7\ **Last updated:** [January 25, 2023, 7:09pm UTC](https://bisq.community/t/properly-removing-btc-from-bisq-wallet/11882 "2023-01-25T19:09:50Z")
What is the correct procedure to: end an offer sweep all finds out of Bisq and into another (non-Bisq) wallet? --- ## [Lost Transaction](https://bisq.community/t/lost-transaction/11879)
**Author:** [@pdeep](https://bisq.community/u/pdeep)\ **Replies:** 2\ **Last updated:** [January 23, 2023, 11:21am UTC](https://bisq.community/t/lost-transaction/11879 "2023-01-23T11:21:29Z")
Hi, This morning I initiated a trade with someone i’ve traded with twice in the past. Deposit was made from my account. I sent the funds and clicked on Payment Started. I sent the funds and went for a walk with my do… --- ## [No bitcoin after upgrade - \*\*ETA\*\* - Fixed](https://bisq.community/t/no-bitcoin-after-upgrade-eta-fixed/11864)
**Author:** [@NoKYC](https://bisq.community/u/NoKYC)\ **Replies:** 5\ **Last updated:** [January 16, 2023, 9:29am UTC](https://bisq.community/t/no-bitcoin-after-upgrade-eta-fixed/11864 "2023-01-16T09:29:49Z")
I am new to Bisq. I had version 1.9.8 but after receiving my first BTC, I was warned that I needed to upgrade. I waited until the BTC was certified. I did not backup before try to upgrade. I could not upgrade so I had t… --- ## [Make offer in old version and now lost bail - Could help me?](https://bisq.community/t/make-offer-in-old-version-and-now-lost-bail-could-help-me/11860)
**Author:** [@DonBel](https://bisq.community/u/DonBel)\ **Replies:** 4\ **Last updated:** [January 12, 2023, 6:04pm UTC](https://bisq.community/t/make-offer-in-old-version-and-now-lost-bail-could-help-me/11860 "2023-01-12T18:04:13Z")
Hi, Pls I make offer on BISQ but with old version. Accept Bail but after this platform say: need update. After update I have not my offer but bail is sent. Any GM for help pls? This is it: mempool - Bitcoin Explorer --- ## [How to execute sale?](https://bisq.community/t/how-to-execute-sale/11830)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 2\ **Last updated:** [January 10, 2023, 11:26pm UTC](https://bisq.community/t/how-to-execute-sale/11830 "2023-01-10T23:26:36Z")
I’m running 1.9.8. I want to create a sell offer. I set the amount of BTC. I get a red note that tells me my trade limit. Is this going to prevent it from working? RED means STOP in UI. Then I multiply times 0% inc… --- ## [Available Balance != BTC AVAILABLE](https://bisq.community/t/available-balance-btc-available/11808)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 11\ **Last updated:** [January 10, 2023, 11:25pm UTC](https://bisq.community/t/available-balance-btc-available/11808 "2023-01-10T23:25:15Z")
I have a confusing problem. I have two instances using the same wallet/seed but showing different balances. Same Wallet, Different Balances - #9 by MnM To debug, I used CTRL-J to show Wallet Data. Under this window, … --- ## [Timeout error when trying to confirm offer to sell BTC](https://bisq.community/t/timeout-error-when-trying-to-confirm-offer-to-sell-btc/3120)
**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Replies:** 7\ **Last updated:** [January 9, 2023, 8:51am UTC](https://bisq.community/t/timeout-error-when-trying-to-confirm-offer-to-sell-btc/3120 "2023-01-09T08:51:40Z")
I have just tried to take an offer to sell a small amount of Bitcoin. This never happened before so I am not sure what went wrong. When I clicked the button to confirm nothing changed and then I got a pop up message sa… --- ## [Could not setup Tor](https://bisq.community/t/could-not-setup-tor/11804)
**Author:** [@Kamciuu](https://bisq.community/u/Kamciuu)\ **Replies:** 4\ **Last updated:** [January 9, 2023, 8:49am UTC](https://bisq.community/t/could-not-setup-tor/11804 "2023-01-09T08:49:45Z")
i tried reinstalling bisq and resetting it but still it doesnt work --- ## [Suddenly unable to take any offer](https://bisq.community/t/suddenly-unable-to-take-any-offer/11848)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 2\ **Last updated:** [January 7, 2023, 9:53pm UTC](https://bisq.community/t/suddenly-unable-to-take-any-offer/11848 "2023-01-07T21:53:01Z")
I’m running Bisq v1.9.8. Updated to that yesterday. Every time I start Bisq there is the whole updating (MANUALLY!) ordeal… Every offer to buy Bitcoin I try to take is erroring out with some nonsensical message which of… --- ## [⚠️ Beware of forum users impersonating support agents on the forum](https://bisq.community/t/beware-of-forum-users-impersonating-support-agents-on-the-forum/11850)
**Author:** [@Pazza](https://bisq.community/u/Pazza)\ **Replies:** 0\ **Last updated:** [January 7, 2023, 2:25pm UTC](https://bisq.community/t/beware-of-forum-users-impersonating-support-agents-on-the-forum/11850 "2023-01-07T14:25:57Z")
There has been a report of a user impersonating a forum agent on the Forum. Support agents on Bisq here are: @Pazza @leo816 @MnM @w000000t Please do no respond to anyone claiming to be a support agent that sends yo… --- ## [Important: Make sure your DAO state is in consensus to ensure a smooth trading experience](https://bisq.community/t/important-make-sure-your-dao-state-is-in-consensus-to-ensure-a-smooth-trading-experience/11843)
**Author:** [@Pazza](https://bisq.community/u/Pazza)\ **Replies:** 0\ **Last updated:** [January 6, 2023, 4:34pm UTC](https://bisq.community/t/important-make-sure-your-dao-state-is-in-consensus-to-ensure-a-smooth-trading-experience/11843 "2023-01-06T16:34:41Z")
Bisq latest release 1.9.8 made some changes to how arbitration is handled in the Bisq client This release required users to have the DAO enabled. Unfortunately this caused a bug where trades would fail should one peers … --- ## [Losing BSQ when cancelling offer because of market movements](https://bisq.community/t/losing-bsq-when-cancelling-offer-because-of-market-movements/11829)
**Author:** [@cosmic](https://bisq.community/u/cosmic)\ **Replies:** 3\ **Last updated:** [January 6, 2023, 1:12pm UTC](https://bisq.community/t/losing-bsq-when-cancelling-offer-because-of-market-movements/11829 "2023-01-06T13:12:13Z")
I understand that BSQ token is partly used to prevent spam offers. However, if the market moves up during your open offer to the point where you would no longer have the fiat amount to complete a trade, you are forced to… --- ## [Same Wallet, Different Balances](https://bisq.community/t/same-wallet-different-balances/11800)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 13\ **Last updated:** [January 4, 2023, 10:03am UTC](https://bisq.community/t/same-wallet-different-balances/11800 "2023-01-04T10:03:36Z")
I had a Bisq instance, and I successfully did a transaction (sale) several months ago. It was on a VM. I lost the VM, so when I wanted to do a second transaction, I had to start a new instance. I did not have a backup… --- ## ["This app can't run on your PC"](https://bisq.community/t/this-app-cant-run-on-your-pc/11824)
**Author:** [@FizzyLloyd](https://bisq.community/u/FizzyLloyd)\ **Replies:** 3\ **Last updated:** [January 3, 2023, 3:34pm UTC](https://bisq.community/t/this-app-cant-run-on-your-pc/11824 "2023-01-03T15:34:48Z")
I was forced to download the latest Bisq release. I have and this is what I’m being told: “This App can’t run on your PC. To find a version for your PC, check with the software publisher” Can someone advise me plea… --- ## [$ lintian Bisq-64bit-1.9.8.deb prints errors](https://bisq.community/t/lintian-bisq-64bit-1-9-8-deb-prints-errors/11819)
**Author:** [@cks](https://bisq.community/u/cks)\ **Replies:** 2\ **Last updated:** [January 2, 2023, 6:01pm UTC](https://bisq.community/t/lintian-bisq-64bit-1-9-8-deb-prints-errors/11819 "2023-01-02T18:01:18Z")
I downloaded Bisq-64bit-1.9.8.deb from Bisq software. I ran lintian since I noticed GDebi Package Installer does so, to check. $ lintian Bisq-64bit-1.9.8.deb prints: E: bisq: debian-changelog-file-missing E: bisq: d… --- ## [Confused about Download Verification Procedure](https://bisq.community/t/confused-about-download-verification-procedure/11821)
**Author:** [@Breaker](https://bisq.community/u/Breaker)\ **Replies:** 4\ **Last updated:** [January 2, 2023, 12:43pm UTC](https://bisq.community/t/confused-about-download-verification-procedure/11821 "2023-01-02T12:43:27Z")
The first Bisq video shows that two .asc files (signature .asc file and Bisq exe.asc file) are downloaded along with two application files (gpg4win .exe file and Bisq .exe file), and that I should use the Bisq .asc file … --- ## [Monero price index discrepancy](https://bisq.community/t/monero-price-index-discrepancy/11811)
**Author:** [@wendy](https://bisq.community/u/wendy)\ **Replies:** 7\ **Last updated:** [January 2, 2023, 10:28am UTC](https://bisq.community/t/monero-price-index-discrepancy/11811 "2023-01-02T10:28:43Z")
Is it a bug? Bisq is returning a price index for Monero at about 1% below the market. This has influenced market offerings. It is often necessary to restart Bisq to connect to another price index and get the correct mark… --- ## [Please send confirmation again](https://bisq.community/t/please-send-confirmation-again/11813)
**Author:** [@Hakan](https://bisq.community/u/Hakan)\ **Replies:** 7\ **Last updated:** [December 29, 2022, 1:12pm UTC](https://bisq.community/t/please-send-confirmation-again/11813 "2022-12-29T13:12:34Z")
Hi, After accepting a trade (buy BTC for Monero), I sent the Monero and went for the “Payment Started” button. I entered the “Transaction ID” and “Transaction key” from the Monero wallet → Transactions. However, the Bi… --- ## [UI Bug - does not display balance correctly](https://bisq.community/t/ui-bug-does-not-display-balance-correctly/11814)
**Author:** [@noremote](https://bisq.community/u/noremote)\ **Replies:** 1\ **Last updated:** [December 29, 2022, 7:48am UTC](https://bisq.community/t/ui-bug-does-not-display-balance-correctly/11814 "2022-12-29T07:48:34Z")
I have a support issue here: Available Balance != BTC AVAILABLE But I realize this is not just an issue for me. There is some more serious issue with the UI. An actual bug, because the UI does not display the same bal… --- ## [I had my trezor hacked from bisq!](https://bisq.community/t/i-had-my-trezor-hacked-from-bisq/11789)
**Author:** [@wteixeira1969](https://bisq.community/u/wteixeira1969)\ **Replies:** 3\ **Last updated:** [December 19, 2022, 2:23pm UTC](https://bisq.community/t/i-had-my-trezor-hacked-from-bisq/11789 "2022-12-19T14:23:09Z")
On December 9 I did a transfer of 0.00165790 BTC from my Trezor to a DEX BISQ Wallet as a deposit, I have this transaction registered in my Trezor Suite. The balance in my Trezor shows, until today, the right BTC quanti… --- ## [2 Crazy Bugs on Bisq](https://bisq.community/t/2-crazy-bugs-on-bisq/11782)
**Author:** [@biel](https://bisq.community/u/biel)\ **Replies:** 1\ **Last updated:** [December 12, 2022, 8:14pm UTC](https://bisq.community/t/2-crazy-bugs-on-bisq/11782 "2022-12-12T20:14:50Z")
First of all im a new user of bisq, i use linux and i love bisq… but recently the experience of using bisq is quite stressfull becauss o 2 recent bugs: first when i tried to connect to tor network i had a problem and th… --- ## [Trade locked, and no response from support](https://bisq.community/t/trade-locked-and-no-response-from-support/11766)
**Author:** [@toastmachiner](https://bisq.community/u/toastmachiner)\ **Replies:** 4\ **Last updated:** [December 6, 2022, 8:47am UTC](https://bisq.community/t/trade-locked-and-no-response-from-support/11766 "2022-12-06T08:47:44Z")
Hi, don’t know what happened, but the deposit was not unlocked after trade and I opened a dispute ticket to ask what is going on now everything is stuck in limbo and no answer from support. [Previous page](https://bisq.community/c/support/18.md?page=5) [Next page](https://bisq.community/c/support/18.md?page=7)