# Support **URL:** https://bisq.community/c/support/18.md?page=62 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 63 --- ## [Waiting for seller's payment confirmation](https://bisq.community/t/waiting-for-sellers-payment-confirmation/3529)
**Author:** [@gremlin](https://bisq.community/u/gremlin)\ **Replies:** 4\ **Last updated:** [November 25, 2017, 2:39pm UTC](https://bisq.community/t/waiting-for-sellers-payment-confirmation/3529 "2017-11-25T14:39:46Z")
I’ve been waiting for seller’s payment confirmation and would like to know what happens to my security deposit if I have to contact an arbitrator. Unfortunately (stupidly) I accepted the default value of security deposi… --- ## [LocalBitcoin to get BTC for Deposit: Identity Theft Question](https://bisq.community/t/localbitcoin-to-get-btc-for-deposit-identity-theft-question/3369)
**Author:** [@Gilson](https://bisq.community/u/Gilson)\ **Replies:** 9\ **Last updated:** [November 24, 2017, 11:33pm UTC](https://bisq.community/t/localbitcoin-to-get-btc-for-deposit-identity-theft-question/3369 "2017-11-24T23:33:14Z")
Hi, I signed up for Bisq several weeks ago, and really want to get going, but I need BTC first. After encountering a shady BTC exchange, I decided that Localbitcoins was a safer way to get the initial BTC. Now that I am… --- ## [Sender's name doesn't match the one from trade contract, what to do?](https://bisq.community/t/senders-name-doesnt-match-the-one-from-trade-contract-what-to-do/3496)
**Author:** [@cryptorials](https://bisq.community/u/cryptorials)\ **Replies:** 3\ **Last updated:** [November 24, 2017, 1:03pm UTC](https://bisq.community/t/senders-name-doesnt-match-the-one-from-trade-contract-what-to-do/3496 "2017-11-24T13:03:44Z")
I had an offer to sell BTC for GBP using national bank transfer, and have just received a payment. But the UI says to make sure the sender’s name in my bank statement matches the one from the trade contract, and it does… --- ## [Request add litkoin ( ltk )](https://bisq.community/t/request-add-litkoin-ltk/3506)
**Author:** [@Habib](https://bisq.community/u/Habib)\ **Replies:** 2\ **Last updated:** [November 24, 2017, 12:06pm UTC](https://bisq.community/t/request-add-litkoin-ltk/3506 "2017-11-24T12:06:35Z")
SPECIFICATION Type : POW ( Proof of Work ) Algorithm : Scrypt ( So far, one of the best algo for security network ) Difficulty Retarget : Every 2.5 minutes Block Time : Every 30 Seconds ( Make transaction even faster… --- ## [Help! I forgot that I had published offers to buy and I shut off my computer last night!](https://bisq.community/t/help-i-forgot-that-i-had-published-offers-to-buy-and-i-shut-off-my-computer-last-night/3514)
**Author:** [@newatthis](https://bisq.community/u/newatthis)\ **Replies:** 1\ **Last updated:** [November 23, 2017, 1:51pm UTC](https://bisq.community/t/help-i-forgot-that-i-had-published-offers-to-buy-and-i-shut-off-my-computer-last-night/3514 "2017-11-23T13:51:32Z")
Help! I forgot that I had published offers to buy and I shut off my computer last night!! what happens now? Are my offers still on available? if not do i loose my security deposit and the fees? (mining and otherwise…)… --- ## [Cuando realizco una compra](https://bisq.community/t/cuando-realizco-una-compra/3513)
**Author:** [@Josean](https://bisq.community/u/Josean)\ **Replies:** 2\ **Last updated:** [November 23, 2017, 12:32pm UTC](https://bisq.community/t/cuando-realizco-una-compra/3513 "2017-11-23T12:32:49Z")
Hola, cuando realizo una compra que la forma de pago es transferencia SEPA, ¿El programa se encarga de hacerla o tengo que ir yo a mi banco con los datos del destinatario para realizarla? Gracias. --- ## [Pago a través de SEPA - Payment through SEPA](https://bisq.community/t/pago-a-traves-de-sepa-payment-through-sepa/3503)
**Author:** [@Josean](https://bisq.community/u/Josean)\ **Replies:** 3\ **Last updated:** [November 23, 2017, 12:03pm UTC](https://bisq.community/t/pago-a-traves-de-sepa-payment-through-sepa/3503 "2017-11-23T12:03:39Z")
Hola, ayer hice una compra y está mañana ha “Comenzado el pago”. Han pasado 10 horas y he mirado mi extracto bancario. Todavía no han cargado el importe ¿Es normal esto? Gracias. Hello, yesterday I made a purchase and … --- ## [Lost coins and trades after update](https://bisq.community/t/lost-coins-and-trades-after-update/3509)
**Author:** [@technoshaman](https://bisq.community/u/technoshaman)\ **Replies:** 5\ **Last updated:** [November 23, 2017, 2:20am UTC](https://bisq.community/t/lost-coins-and-trades-after-update/3509 "2017-11-23T02:20:20Z")
After the upgrade I lost several addresses that were associated with my account. Those addresses contained my open trades and BTC. I’m also unable to open a support ticket from within the application. Your assistance is … --- ## [How to Get started?](https://bisq.community/t/how-to-get-started/3468)
**Author:** [@newatthis](https://bisq.community/u/newatthis)\ **Replies:** 20\ **Last updated:** [November 22, 2017, 11:16pm UTC](https://bisq.community/t/how-to-get-started/3468 "2017-11-22T23:16:25Z")
Hello; I hope one of you can give me some basic directions. I am a bit confused. I have created an account on Bisq. I have created a wallet on Bisq. i have funds sitting in my Canadian bank account ready to be intera… --- ## [Bisq vs centralized exchanges](https://bisq.community/t/bisq-vs-centralized-exchanges/3510)
**Author:** [@mcfly](https://bisq.community/u/mcfly)\ **Replies:** 1\ **Last updated:** [November 22, 2017, 10:39pm UTC](https://bisq.community/t/bisq-vs-centralized-exchanges/3510 "2017-11-22T22:39:07Z")
I’m new to Bisq and would love to use it for some of my currency trades and rely less on Gdax. However, I’m hesitant to use Bisq because of the direct national currency transfer to the trade counterparty. For example, wh… --- ## [How to access my "available balance" to make a buy offer?](https://bisq.community/t/how-to-access-my-available-balance-to-make-a-buy-offer/3478)
**Author:** [@harrison2693](https://bisq.community/u/harrison2693)\ **Replies:** 7\ **Last updated:** [November 22, 2017, 11:36am UTC](https://bisq.community/t/how-to-access-my-available-balance-to-make-a-buy-offer/3478 "2017-11-22T11:36:24Z")
I have an adequate amount of funds for the security deposit displayed in “available balance” but when I try to make a buy offer I’m told I don’t have enough funds. What do I need to do to make it access the available ba… --- ## [Error: You don't have an arbitrator selected (except I do!)](https://bisq.community/t/error-you-dont-have-an-arbitrator-selected-except-i-do/3337)
**Author:** [@snakes](https://bisq.community/u/snakes)\ **Replies:** 13\ **Last updated:** [November 22, 2017, 9:40am UTC](https://bisq.community/t/error-you-dont-have-an-arbitrator-selected-except-i-do/3337 "2017-11-22T09:40:14Z")
Thought I’d report this weirdness. I’m looking at an offer that is greyed out (offer to buy SC). When I click on it I get the error “You don’t have an arbitrator selected”. Interestingly enough, this message does not o… --- ## [How to log in my account when using other pc?](https://bisq.community/t/how-to-log-in-my-account-when-using-other-pc/3225)
**Author:** [@brandon888](https://bisq.community/u/brandon888)\ **Replies:** 4\ **Last updated:** [November 20, 2017, 4:26pm UTC](https://bisq.community/t/how-to-log-in-my-account-when-using-other-pc/3225 "2017-11-20T16:26:34Z")
I just setup my bisq on my laptop and i like to know how to use my same account in other pc as well ? Cause i found the account is stand alone for each device which mean one device for one account. I can’t log in my acco… --- ## [Having trouble installing windows 64 client](https://bisq.community/t/having-trouble-installing-windows-64-client/2940)
**Author:** [@Yurisnatch](https://bisq.community/u/Yurisnatch)\ **Replies:** 18\ **Last updated:** [November 20, 2017, 4:01pm UTC](https://bisq.community/t/having-trouble-installing-windows-64-client/2940 "2017-11-20T16:01:38Z")
I have tried to download the 64 but windows client to begin using bitsuqare but after the installation it won’t load. It says that it can’t find a few files in the database. Can update with more information but was wonde… --- ## ["You dont have an arbitrator selected" - yet i do. please help?](https://bisq.community/t/you-dont-have-an-arbitrator-selected-yet-i-do-please-help/3471)
**Author:** [@6wAotI](https://bisq.community/u/6wAotI)\ **Replies:** 1\ **Last updated:** [November 20, 2017, 1:48pm UTC](https://bisq.community/t/you-dont-have-an-arbitrator-selected-yet-i-do-please-help/3471 "2017-11-20T13:48:46Z")
I am getting this message on half of single altcoin offers. For example Siacoin, in the picture. One offer i am seeing i can buy from, and the other is greyed out asking me for an arbitrator. Whats the deal with this? --- ## [Do I need to stay online while waiting for payment?](https://bisq.community/t/do-i-need-to-stay-online-while-waiting-for-payment/2155)
**Author:** [@shalab](https://bisq.community/u/shalab)\ **Replies:** 1\ **Last updated:** [May 31, 2017, 7:46pm UTC](https://bisq.community/t/do-i-need-to-stay-online-while-waiting-for-payment/2155 "2017-05-31T19:46:43Z")
Do I need to stay online while waiting for payment when my offer has been accepted? Thanks! --- ## [Does the data directory really have to be backed up?](https://bisq.community/t/does-the-data-directory-really-have-to-be-backed-up/3464)
**Author:** [@dmos](https://bisq.community/u/dmos)\ **Replies:** 3\ **Last updated:** [November 19, 2017, 10:32pm UTC](https://bisq.community/t/does-the-data-directory-really-have-to-be-backed-up/3464 "2017-11-19T22:32:30Z")
Does the data directory really have to be backed up? Is backing up accounts and saving wallet passphrase and seed not enough? --- ## [Помощь по Русской версии BISQ( 0.6.0)](https://bisq.community/t/bisq-0-6-0/3462)
**Author:** [@cryptoross](https://bisq.community/u/cryptoross)\ **Replies:** 0\ **Last updated:** [November 19, 2017, 5:34am UTC](https://bisq.community/t/bisq-0-6-0/3462 "2017-11-19T05:34:27Z")
Помощь по Русской версии BISQ( 0.6.0) Уважаемые пользователи BISQ. При подготовке русской версии произошла потеря некоторых переводов. Эти ошибки будут устранены. В случае если у вас проблемы связанные с переводом пр… --- ## [Help is my deposit for a trade lost?](https://bisq.community/t/help-is-my-deposit-for-a-trade-lost/3459)
**Author:** [@TinFury](https://bisq.community/u/TinFury)\ **Replies:** 1\ **Last updated:** [November 17, 2017, 9:40pm UTC](https://bisq.community/t/help-is-my-deposit-for-a-trade-lost/3459 "2017-11-17T21:40:16Z")
Help. I saw an open trade offering BTC for USD. While waiting for the BTC deposit to be confirmed on bisq my internet shut out, now my BTC is being sent to a trade that isn’t there anymore. Can anyone help? WS --- ## [How to update to new version without losing history?](https://bisq.community/t/how-to-update-to-new-version-without-losing-history/3450)
**Author:** [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Replies:** 2\ **Last updated:** [November 16, 2017, 10:34pm UTC](https://bisq.community/t/how-to-update-to-new-version-without-losing-history/3450 "2017-11-16T22:34:55Z")
I would like to update to the latest version of Bisq from my current version 0.5.3 on Windows 7 64bit I would like to know how I should do this and keep my trade history and added currency accounts and anything else I m… --- ## [Buying Bitcoins](https://bisq.community/t/buying-bitcoins/3427)
**Author:** [@Miner123](https://bisq.community/u/Miner123)\ **Replies:** 6\ **Last updated:** [November 14, 2017, 8:16am UTC](https://bisq.community/t/buying-bitcoins/3427 "2017-11-14T08:16:16Z")
Hello, I am new to Bitsquare and I need your help. If I have a money on the OKPAY wallet, can I use them to buy Bitcoins on the Bitsquare? Thanks! --- ## [Price feed has been down for a few hours](https://bisq.community/t/price-feed-has-been-down-for-a-few-hours/3429)
**Author:** [@pleia](https://bisq.community/u/pleia)\ **Replies:** 2\ **Last updated:** [November 13, 2017, 9:53pm UTC](https://bisq.community/t/price-feed-has-been-down-for-a-few-hours/3429 "2017-11-13T21:53:25Z")
Anyone else notice the price feed has been down for the last few hours? Tried rebooting, no luck. --- ## [I can´t choose an arbitrator](https://bisq.community/t/i-can-t-choose-an-arbitrator/3421)
**Author:** [@crypto](https://bisq.community/u/crypto)\ **Replies:** 2\ **Last updated:** [November 12, 2017, 8:04pm UTC](https://bisq.community/t/i-can-t-choose-an-arbitrator/3421 "2017-11-12T20:04:37Z")
Hi I am trying to sell BTC for the first time and need to choose an arbitrator, but there are no arbitrators shown to choose from. Any advice? Thanks in advance for your help Best crypto --- ## [Resolved: Button \`Save new account\` Remained Greyed Out](https://bisq.community/t/resolved-button-save-new-account-remained-greyed-out/3345)
**Author:** [@Palafox](https://bisq.community/u/Palafox)\ **Replies:** 4\ **Last updated:** [November 10, 2017, 9:11am UTC](https://bisq.community/t/resolved-button-save-new-account-remained-greyed-out/3345 "2017-11-10T09:11:15Z")
Hello Community, I’d like to add a new SEPA account. After filling in the form. The button Save new account remains greyed out so long we do not click on the two drop-down lists sitting next to Country of bank. In my c… --- ## [Restored wallet on new computer but zero balance](https://bisq.community/t/restored-wallet-on-new-computer-but-zero-balance/3372)
**Author:** [@lorpis](https://bisq.community/u/lorpis)\ **Replies:** 6\ **Last updated:** [November 9, 2017, 12:30am UTC](https://bisq.community/t/restored-wallet-on-new-computer-but-zero-balance/3372 "2017-11-09T00:30:40Z")
Hello, I’ve had a sudden problem on my mac so I had to move the account on my PC, without being able to move the backup file from Application Support/Bittrex. I restored using seed + date, the account works, I can see s… --- ## [Unable to download bisq .dmg](https://bisq.community/t/unable-to-download-bisq-dmg/3381)
**Author:** [@Zeiphod](https://bisq.community/u/Zeiphod)\ **Replies:** 2\ **Last updated:** [November 8, 2017, 2:38pm UTC](https://bisq.community/t/unable-to-download-bisq-dmg/3381 "2017-11-08T14:38:46Z")
Hi I’m very interested in trying bisq but every time I try and download the .dmg file it fails with “network error” - does anyone know if there’s an issue with the file or server? Thanks --- ## [Account creation in LTC](https://bisq.community/t/account-creation-in-ltc/3397)
**Author:** [@mdefrancis](https://bisq.community/u/mdefrancis)\ **Replies:** 1\ **Last updated:** [November 9, 2017, 9:23pm UTC](https://bisq.community/t/account-creation-in-ltc/3397 "2017-11-09T21:23:04Z")
It is possible to create an account in LTBC, but it is not possible in LTC --- ## [No arbitrator available for Litecoin](https://bisq.community/t/no-arbitrator-available-for-litecoin/3394)
**Author:** [@mdefrancis](https://bisq.community/u/mdefrancis)\ **Replies:** 1\ **Last updated:** [November 9, 2017, 4:40pm UTC](https://bisq.community/t/no-arbitrator-available-for-litecoin/3394 "2017-11-09T16:40:27Z")
No arbitrator for litecoin,…it is impossible to operate. --- ## [Requesting For Add My Coin](https://bisq.community/t/requesting-for-add-my-coin/3383)
**Author:** [@millionbitcoincash](https://bisq.community/u/millionbitcoincash)\ **Replies:** 1\ **Last updated:** [November 8, 2017, 1:33pm UTC](https://bisq.community/t/requesting-for-add-my-coin/3383 "2017-11-08T13:33:01Z")
Hello Team , I am requesting you to add my coin to your market list for that whats the process here is my website details : website : https://www.millionbitcoincash.org bitcoin talk : https://bitcointalk.org/index.ph… --- ## [Trade accepted - don't have enough funds - what to do?](https://bisq.community/t/trade-accepted-dont-have-enough-funds-what-to-do/3357)
**Author:** [@admt](https://bisq.community/u/admt)\ **Replies:** 4\ **Last updated:** [November 6, 2017, 8:36am UTC](https://bisq.community/t/trade-accepted-dont-have-enough-funds-what-to-do/3357 "2017-11-06T08:36:11Z")
Hi, my offer of selling CADs for BTC got accepted. But now I see I have to pay around $2200 CAD and not just $1800 which I have. Probably misunderstood the interface (wanted amount of btc valued $1800). How should I ha… [Previous page](https://bisq.community/c/support/18.md?page=61) [Next page](https://bisq.community/c/support/18.md?page=63)