# Support

**URL:** https://bisq.community/c/support/18.md?page=63

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 64

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## [Unique bitcoin wallet](https://bisq.community/t/unique-bitcoin-wallet/3348)

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**Author:** [@cchrisking](https://bisq.community/u/cchrisking)\
**Replies:** 3\
**Last updated:** [November 5, 2017, 12:22pm UTC](https://bisq.community/t/unique-bitcoin-wallet/3348 "2017-11-05T12:22:22Z")

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hello guys i hope you all are fine, i have heard about bitcoin when i was 16-17 year old i even mined but never used it and now i’m back to really get in this game, my question is there any unique wallet for bitcoin ?, c…

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## [I need help regarding my wallet adress](https://bisq.community/t/i-need-help-regarding-my-wallet-adress/3353)

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**Author:** [@seastarlover](https://bisq.community/u/seastarlover)\
**Replies:** 2\
**Last updated:** [November 5, 2017, 12:20pm UTC](https://bisq.community/t/i-need-help-regarding-my-wallet-adress/3353 "2017-11-05T12:20:59Z")

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I received a wallet address when I was creating my account and sent a transfer from Coinbase now I can\`t find this wallet address but am showing a different address in my Bisq wallet…whats up and can I use this original …

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## [\[SOLVED\] No response from arbitrator - trade id gJaCIUr](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334)

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**Author:** [@snakes](https://bisq.community/u/snakes)\
**Replies:** 17\
**Last updated:** [November 3, 2017, 7:40pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334 "2017-11-03T19:40:57Z")

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My ETH/BTC trade resulted in an dispute (the buyer did not confirm receipt). I received an inital response from my arbitrator that the peer had 48 hours to respond. It has been over a week now and I suspect my messages …

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## [Error on first bisq BTC buy](https://bisq.community/t/error-on-first-bisq-btc-buy/3223)

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**Author:** [@zedzeroth](https://bisq.community/u/zedzeroth)\
**Replies:** 48\
**Last updated:** [November 3, 2017, 4:02pm UTC](https://bisq.community/t/error-on-first-bisq-btc-buy/3223 "2017-11-03T16:02:01Z")

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Any help please? An error occurred at task: BuyerAsTakerSignAndPublishDepositTx Exception message: Maker’s transaction output for the contract hash is not matching takers version.

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## [Please get in touch: Trader with "buy ETH" offer with ID 5780020](https://bisq.community/t/please-get-in-touch-trader-with-buy-eth-offer-with-id-5780020/3329)

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**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Replies:** 1\
**Last updated:** [November 2, 2017, 5:57pm UTC](https://bisq.community/t/please-get-in-touch-trader-with-buy-eth-offer-with-id-5780020/3329 "2017-11-02T17:57:35Z")

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If you are the trader who has an “buy ETH” offer open with ID 5780020 please get in touch. I tried to send you in the app a private message but as it seems your have network connectivity issues I am not sure you will re…

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## [Bisq uses TOR. Is this safe from Man in the Middle Attacks?](https://bisq.community/t/bisq-uses-tor-is-this-safe-from-man-in-the-middle-attacks/3308)

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**Author:** [@Gilson](https://bisq.community/u/Gilson)\
**Replies:** 5\
**Last updated:** [November 1, 2017, 10:17pm UTC](https://bisq.community/t/bisq-uses-tor-is-this-safe-from-man-in-the-middle-attacks/3308 "2017-11-01T22:17:14Z")

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I was just wondering if this was the case, since TOR nodes are not as safe as they once were. I was looking at LocalBitcoins.com and their FAQ page shows: "If you are not a tech-savvy user we recommend avoid using a To…

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## [Confirm payment fails v.0.5.3](https://bisq.community/t/confirm-payment-fails-v-0-5-3/3317)

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**Author:** [@mrty](https://bisq.community/u/mrty)\
**Replies:** 2\
**Last updated:** [November 1, 2017, 4:20am UTC](https://bisq.community/t/confirm-payment-fails-v-0-5-3/3317 "2017-11-01T04:20:11Z")

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I am trying to finalize a trade, however, selecting “confirm payment receipt” is stuck with "sending confirmation …" The logs show: \[JavaFX Application Thread\] WARN i.b.c.t.p.SellerAsTakerProtocol: onFiatPaymentReceive…

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## [Bug/error while sorting by prices](https://bisq.community/t/bug-error-while-sorting-by-prices/3313)

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**Author:** [@heho](https://bisq.community/u/heho)\
**Replies:** 1\
**Last updated:** [October 31, 2017, 9:17pm UTC](https://bisq.community/t/bug-error-while-sorting-by-prices/3313 "2017-10-31T21:17:05Z")

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If there is a better categorie just remove this topic… When I try to sort the orders by prices I got this. https://www.pic-upload.de/view-34205695/first.png.html https://www.pic-upload.de/view-34205702/second.png.html …

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## [Double Holiday alert for Germany](https://bisq.community/t/double-holiday-alert-for-germany/3309)

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**Author:** [@admin461](https://bisq.community/u/admin461)\
**Replies:** 4\
**Last updated:** [October 31, 2017, 12:28pm UTC](https://bisq.community/t/double-holiday-alert-for-germany/3309 "2017-10-31T12:28:31Z")

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Hello all, seeing that there are many German bisq traders I want to alert trading partners that Germany is having 2 consecutive holidays on Oct 31 and Nov 1 with all banks closed. I am writing this as I am myself waiti…

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## [No response from arbitrator](https://bisq.community/t/no-response-from-arbitrator/3297)

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**Author:** [@Corrado](https://bisq.community/u/Corrado)\
**Replies:** 9\
**Last updated:** [October 30, 2017, 6:49pm UTC](https://bisq.community/t/no-response-from-arbitrator/3297 "2017-10-30T18:49:54Z")

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Hi, I joined bisq a week ago and proceeded to make my first BTC purchase by wiring EUR via SEPA. The funds (approx. 1000€) left my account within 24hrs but the other party never confirmed receipt. When the trade period …

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## [Payout transaction not arrived in bisq wallet, dispute messages not received](https://bisq.community/t/payout-transaction-not-arrived-in-bisq-wallet-dispute-messages-not-received/3266)

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**Author:** [@madraba](https://bisq.community/u/madraba)\
**Replies:** 19\
**Last updated:** [October 29, 2017, 9:38pm UTC](https://bisq.community/t/payout-transaction-not-arrived-in-bisq-wallet-dispute-messages-not-received/3266 "2017-10-29T21:38:10Z")

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Hello guys, I am having an unpleasant experience with bisq at the moment. I have just recently (15th of October) bought a bitcoin on bisq (2 trades at the same time) and wired the money to a German bank account. Then t…

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## [3rd Party Payments](https://bisq.community/t/3rd-party-payments/3275)

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**Author:** [@tgrobecker](https://bisq.community/u/tgrobecker)\
**Replies:** 3\
**Last updated:** [October 28, 2017, 6:21pm UTC](https://bisq.community/t/3rd-party-payments/3275 "2017-10-28T18:21:08Z")

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Questions for you. We’d like to build our payment gateway on your system. This is what we have in mind: Customer swipes visa. Visa pulls from CC CC takes dollars and goes instantly to crytpo currency via your exchang…

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## [Offer removal fee](https://bisq.community/t/offer-removal-fee/3279)

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**Author:** [@xoboomer](https://bisq.community/u/xoboomer)\
**Replies:** 1\
**Last updated:** [October 27, 2017, 10:35pm UTC](https://bisq.community/t/offer-removal-fee/3279 "2017-10-27T22:35:11Z")

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Hello Bisq Team I am new to this platform and already opened an offer to exchange BTC for GRS. I found that the market of GRS is small in bitsquare and currently, there is only one offer which is me. In addition, I have…

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## [Transferring out of Bisq - 20 hours still 0 conf](https://bisq.community/t/transferring-out-of-bisq-20-hours-still-0-conf/3272)

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**Author:** [@Automotiva](https://bisq.community/u/Automotiva)\
**Replies:** 4\
**Last updated:** [October 27, 2017, 6:35pm UTC](https://bisq.community/t/transferring-out-of-bisq-20-hours-still-0-conf/3272 "2017-10-27T18:35:52Z")

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Can anyone help me figure out why it’s been stuck at 0 for 20+ hours? Thanks. https://live.blockcypher.com/btc/tx/af32b75e2c63c1a4ec3d48381a56d4ce942a1291c0322944d85eed6638290ef4/

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## [Do I need to buy Bitcoins first before proceeding?](https://bisq.community/t/do-i-need-to-buy-bitcoins-first-before-proceeding/3267)

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**Author:** [@Palafox](https://bisq.community/u/Palafox)\
**Replies:** 4\
**Last updated:** [October 27, 2017, 4:50pm UTC](https://bisq.community/t/do-i-need-to-buy-bitcoins-first-before-proceeding/3267 "2017-10-27T16:50:08Z")

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Dear Community, I would like to buy, for example, ZEC from GBP. Do I need to buy BTC from GBP first? Then, simply exchanging BTC for ZEC afterwards? I read the FAQ and was not able to find the info. Thanks for your sup…

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## [In what scenario would you lose your deposit if the power goes out?](https://bisq.community/t/in-what-scenario-would-you-lose-your-deposit-if-the-power-goes-out/3264)

<div class="topic-metadata">

**Author:** [@Gilson](https://bisq.community/u/Gilson)\
**Replies:** 1\
**Last updated:** [October 27, 2017, 4:35pm UTC](https://bisq.community/t/in-what-scenario-would-you-lose-your-deposit-if-the-power-goes-out/3264 "2017-10-27T16:35:48Z")

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Hi, Imagine posting a trade. The power goes out, so you are offline. If the trade is initiated while the power is out, I imagine you lose your deposit. However, if you are able to get back online before the trade is acc…

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## [Available Balance not available when creating offer](https://bisq.community/t/available-balance-not-available-when-creating-offer/3008)

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**Author:** [@pleia](https://bisq.community/u/pleia)\
**Replies:** 2\
**Last updated:** [October 26, 2017, 2:38pm UTC](https://bisq.community/t/available-balance-not-available-when-creating-offer/3008 "2017-10-26T14:38:45Z")

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Hi, I’m trying to create a Sell offer, but when I attempt to transfer my Bisq balance to fund the offer, Bisq tells me that I have an amount exactly 0.02 XBT less than the amount displayed in my Available Balance. My Se…

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## [Request: Adding Internxt's INXT to Bisq](https://bisq.community/t/request-adding-internxts-inxt-to-bisq/3253)

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**Author:** [@fvsegarra](https://bisq.community/u/fvsegarra)\
**Replies:** 2\
**Last updated:** [October 26, 2017, 10:54am UTC](https://bisq.community/t/request-adding-internxts-inxt-to-bisq/3253 "2017-10-26T10:54:55Z")

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Hello, I’m Fran Villalba Segarra, Founder and CEO at Internxt. We’d be delighted if you could add Internxt’s INXT token to bisq. All our community is asking for it and would be extremely happy :slight\_smile: Internxt …

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## [How to add new country?](https://bisq.community/t/how-to-add-new-country/969)

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**Author:** [@Gabalyno](https://bisq.community/u/Gabalyno)\
**Replies:** 4\
**Last updated:** [October 25, 2017, 1:21pm UTC](https://bisq.community/t/how-to-add-new-country/969 "2017-10-25T13:21:03Z")

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Dear developers, I need to work with Georgia (country, not state in US) and Lari. I didn't find it in any region (Europe, Asia). How to add new country in the list?

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## [Offer disappearing from market](https://bisq.community/t/offer-disappearing-from-market/3152)

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**Author:** [@doug209](https://bisq.community/u/doug209)\
**Replies:** 3\
**Last updated:** [October 25, 2017, 12:14pm UTC](https://bisq.community/t/offer-disappearing-from-market/3152 "2017-10-25T12:14:12Z")

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Hi! I created a percentage-based offer to buy DASH for BTC (on bisq 0.5.3 on MacOS Sierra) When I check https://market.bisq.io/?market=dash\_btc for my offer, it only appears temporarily and then disappears minutes lat…

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## [Can Bisq be adopted for a brokerage as a reseller of Bitcoin?](https://bisq.community/t/can-bisq-be-adopted-for-a-brokerage-as-a-reseller-of-bitcoin/3239)

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**Author:** [@freedom.AGOGO](https://bisq.community/u/freedom.AGOGO)\
**Replies:** 1\
**Last updated:** [October 24, 2017, 9:46pm UTC](https://bisq.community/t/can-bisq-be-adopted-for-a-brokerage-as-a-reseller-of-bitcoin/3239 "2017-10-24T21:46:33Z")

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to source Bitcoins through an API for payment with Fiat funds

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## [BTC buyer gave me back eur transfer](https://bisq.community/t/btc-buyer-gave-me-back-eur-transfer/3240)

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**Author:** [@MnM](https://bisq.community/u/MnM)\
**Replies:** 1\
**Last updated:** [October 24, 2017, 1:11pm UTC](https://bisq.community/t/btc-buyer-gave-me-back-eur-transfer/3240 "2017-10-24T13:11:07Z")

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Hello. Very strange thing happened at trade 404403. The BTC buyer has sent back to me the EUR that I payed for their bitcoins. The exact same amount, less than 50 eur. I didn’t ask for a chargeback and everything on th…

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## [Connection to bitcoin network](https://bisq.community/t/connection-to-bitcoin-network/2919)

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**Author:** [@admin461](https://bisq.community/u/admin461)\
**Replies:** 9\
**Last updated:** [October 24, 2017, 6:38am UTC](https://bisq.community/t/connection-to-bitcoin-network/2919 "2017-10-24T06:38:14Z")

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Hello all, since the crash yesterday i can not connect anymore to the bitcon network via bisq. Coincidence? I do have 8 tor connections , though. I changed also location to a new place, with a fritzbox. Is there any s…

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## [Programmatically send payments](https://bisq.community/t/programmatically-send-payments/3221)

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**Author:** [@giladsof](https://bisq.community/u/giladsof)\
**Replies:** 11\
**Last updated:** [October 23, 2017, 1:03pm UTC](https://bisq.community/t/programmatically-send-payments/3221 "2017-10-23T13:03:00Z")

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Hi I’m new to bisq and I’m trying to figure out if it’s a good fit to what I need. I wish to programmatically convert some monero from my monero wallet to USD and then send the USD to bank accounts. I would also like to…

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## [Download removed by Norton](https://bisq.community/t/download-removed-by-norton/3199)

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**Author:** [@Venture](https://bisq.community/u/Venture)\
**Replies:** 2\
**Last updated:** [October 22, 2017, 12:29am UTC](https://bisq.community/t/download-removed-by-norton/3199 "2017-10-22T00:29:34Z")

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While trying to .exe the download, Norton is analyzing and removing the download, as it is not safe. Any idea how to deal with it? Bisq-64bit-0.5.3.exe

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## [Seed word can be seen after enter password](https://bisq.community/t/seed-word-can-be-seen-after-enter-password/3214)

<div class="topic-metadata">

**Author:** [@brandon888](https://bisq.community/u/brandon888)\
**Replies:** 5\
**Last updated:** [October 21, 2017, 7:07pm UTC](https://bisq.community/t/seed-word-can-be-seen-after-enter-password/3214 "2017-10-21T19:07:11Z")

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I am new. Just trying to setup my account. I feel there is no point to store and keep the seed words because it can be seen after enter the password. Any comment ?

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## [I have entered bisq and my funds do not appear to me](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210)

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**Author:** [@pedrazo](https://bisq.community/u/pedrazo)\
**Replies:** 8\
**Last updated:** [October 21, 2017, 4:46pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210 "2017-10-21T16:46:51Z")

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Sorry, I put it in English, hello, I have entered in bisq and I do not appear the funds that I have, but the transactions I made in its day if they appear, I do not know what to do, thank you very much in advance.

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## [Shared Order Book](https://bisq.community/t/shared-order-book/3192)

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**Author:** [@jrod](https://bisq.community/u/jrod)\
**Replies:** 1\
**Last updated:** [October 20, 2017, 6:59pm UTC](https://bisq.community/t/shared-order-book/3192 "2017-10-20T18:59:11Z")

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Will Bisq offer a Shared Order Book API?

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## [Big mistake made, how do I get in touch? Lost 2k Euro](https://bisq.community/t/big-mistake-made-how-do-i-get-in-touch-lost-2k-euro/3129)

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**Author:** [@vikasMad](https://bisq.community/u/vikasMad)\
**Replies:** 16\
**Last updated:** [October 18, 2017, 6:28am UTC](https://bisq.community/t/big-mistake-made-how-do-i-get-in-touch-lost-2k-euro/3129 "2017-10-18T06:28:08Z")

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Hello I’m very new to bitcoin world and I was trying to make bisq purchase first time this weekend. I wanted to buy bitcoin with SEPA and transferred money to a polish offer. I then cancelled the the transaction with …

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## [User-specified mining fee?](https://bisq.community/t/user-specified-mining-fee/3177)

<div class="topic-metadata">

**Author:** [@symbreak](https://bisq.community/u/symbreak)\
**Replies:** 1\
**Last updated:** [October 18, 2017, 12:19am UTC](https://bisq.community/t/user-specified-mining-fee/3177 "2017-10-18T00:19:47Z")

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It seems that the mining fee is too high for small transactions (1%). Would it make sense to let the user choose the desired mining fee amount, depending on the urgency? My transactions usually take 2-3 days to complete …

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