# Support **URL:** https://bisq.community/c/support/18.md?page=65 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 66 --- ## [Problems with starting Bisq](https://bisq.community/t/problems-with-starting-bisq/2949)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 0\ **Last updated:** [September 18, 2017, 2:50am UTC](https://bisq.community/t/problems-with-starting-bisq/2949 "2017-09-18T02:50:15Z")
This thread should give help for those who have problems with staring up Bisq. We got several reports specially on Windows that there are some issues. Here is a check list for the most common reasons why Bisq might fai… --- ## [Late payment for tysZhhSW](https://bisq.community/t/late-payment-for-tyszhhsw/2944)
**Author:** [@8heqronaeh](https://bisq.community/u/8heqronaeh)\ **Replies:** 1\ **Last updated:** [September 17, 2017, 2:46pm UTC](https://bisq.community/t/late-payment-for-tyszhhsw/2944 "2017-09-17T14:46:58Z")
I have buy bitcoin as offer/maker using SEPA. A technical issue with my bank have delayed my EUR payment. There is still 2 day and 8 hours. But my bank say the transfer first will be 2 day from now. I like to communicate… --- ## [Can I fund my new bisq acct with U.S. dollars](https://bisq.community/t/can-i-fund-my-new-bisq-acct-with-u-s-dollars/2911)
**Author:** [@allaone](https://bisq.community/u/allaone)\ **Replies:** 5\ **Last updated:** [September 16, 2017, 7:16pm UTC](https://bisq.community/t/can-i-fund-my-new-bisq-acct-with-u-s-dollars/2911 "2017-09-16T19:16:58Z")
Cant seem to fund my new acct with u.s. dollars and buy coins. Do you really have to already have bitcoins to make trades here? Weird Do I need to fund a new wallet with u.s. $ ?? I am a new player to all this. thanks --- ## [I would like to ask only howto bypass practically tor blockade in my country, Turkey](https://bisq.community/t/i-would-like-to-ask-only-howto-bypass-practically-tor-blockade-in-my-country-turkey/2934)
**Author:** [@kursatKadirCANLI](https://bisq.community/u/kursatKadirCANLI)\ **Replies:** 1\ **Last updated:** [September 16, 2017, 11:12pm UTC](https://bisq.community/t/i-would-like-to-ask-only-howto-bypass-practically-tor-blockade-in-my-country-turkey/2934 "2017-09-16T23:12:33Z")
I would like to ask only howto bypass practically tor blockade in my country, Turkey. --- ## [Token listing](https://bisq.community/t/token-listing/2931)
**Author:** [@blockgemini](https://bisq.community/u/blockgemini)\ **Replies:** 1\ **Last updated:** [September 16, 2017, 5:49pm UTC](https://bisq.community/t/token-listing/2931 "2017-09-16T17:49:58Z")
What are the procedures to get a token listed in your exchange? --- ## [Adding bank accounts to Bisq app](https://bisq.community/t/adding-bank-accounts-to-bisq-app/2929)
**Author:** [@chance](https://bisq.community/u/chance)\ **Replies:** 0\ **Last updated:** [September 16, 2017, 7:23am UTC](https://bisq.community/t/adding-bank-accounts-to-bisq-app/2929 "2017-09-16T07:23:48Z")
New here. Why do I have to add my bank account to the app. I thought the p2p service meant I would accept an offer of Buy BTC and pay the seller anyway I want. This is important for me since I live in Pakistan and cann… --- ## [Application does not run](https://bisq.community/t/application-does-not-run/2891)
**Author:** [@Tritus](https://bisq.community/u/Tritus)\ **Replies:** 8\ **Last updated:** [September 15, 2017, 4:56pm UTC](https://bisq.community/t/application-does-not-run/2891 "2017-09-15T16:56:35Z")
Hello! I have good laptop with Win10. The website recognized I use 64-bit version, so I’ve installed it. I tried to run the app but it had no reaction at all. I can not see it even in processes. I’ve already tried 32… --- ## [Can’t connect to tor network!please help me!](https://bisq.community/t/can-t-connect-to-tor-network-please-help-me/2889)
**Author:** [@ywzqhl](https://bisq.community/u/ywzqhl)\ **Replies:** 2\ **Last updated:** [September 12, 2017, 12:20pm UTC](https://bisq.community/t/can-t-connect-to-tor-network-please-help-me/2889 "2017-09-12T12:20:43Z")
Can’t connect to tor network?please help me! the Bisp always display like this: Initializing … Connecting to Tor network … always stick to the startup widows --- ## [Claim BCH using built-in Bitsquare HD wallet phrase](https://bisq.community/t/claim-bch-using-built-in-bitsquare-hd-wallet-phrase/2883)
**Author:** [@cyberfly](https://bisq.community/u/cyberfly)\ **Replies:** 3\ **Last updated:** [September 11, 2017, 8:30am UTC](https://bisq.community/t/claim-bch-using-built-in-bitsquare-hd-wallet-phrase/2883 "2017-09-11T08:30:32Z")
Hello, please advise how the built-in HD wallet can be restored in another SW wallet in order to claim bitcoin cash belonging to the HD wallet seed. Electrum wallet is asking for some BIP44 index after inserting the BIP3… --- ## [Bitsquare starts up for me but I get no GUI - Mac OSX 10.12.1](https://bisq.community/t/bitsquare-starts-up-for-me-but-i-get-no-gui-mac-osx-10-12-1/893)
**Author:** [@brett](https://bisq.community/u/brett)\ **Replies:** 5\ **Last updated:** [September 11, 2017, 7:54am UTC](https://bisq.community/t/bitsquare-starts-up-for-me-but-i-get-no-gui-mac-osx-10-12-1/893 "2017-09-11T07:54:38Z")
Hello...I am able to download/install Bitsquare, and am also able to initialize the application. The application appears to be running in both my dock and my systems preference bar. I also see memory usage in my activi… --- ## [Arbitrator didn't close the trade](https://bisq.community/t/arbitrator-didnt-close-the-trade/2847)
**Author:** [@Max89](https://bisq.community/u/Max89)\ **Replies:** 3\ **Last updated:** [September 9, 2017, 2:26pm UTC](https://bisq.community/t/arbitrator-didnt-close-the-trade/2847 "2017-09-09T14:26:00Z")
Hi, I made a trade on August 12th, and had to open a support ticket on the 18th because the other party was delayed in confirming they had received funds. The arbitration process went well, with the other party confirmi… --- ## [Keypair must not be null](https://bisq.community/t/keypair-must-not-be-null/2805)
**Author:** [@Markus](https://bisq.community/u/Markus)\ **Replies:** 2\ **Last updated:** [September 8, 2017, 2:18pm UTC](https://bisq.community/t/keypair-must-not-be-null/2805 "2017-09-08T14:18:58Z")
keyPair must not be null. If we got the addressEntry created from PB we need to have setDeterministicKey got called before any access with getKeyPair(). I deleted wallet and keypairs, to force bisq to create a completel… --- ## [About downloading apps](https://bisq.community/t/about-downloading-apps/2864)
**Author:** [@haige](https://bisq.community/u/haige)\ **Replies:** 2\ **Last updated:** [September 8, 2017, 12:44pm UTC](https://bisq.community/t/about-downloading-apps/2864 "2017-09-08T12:44:25Z")
Hello, I’d like to know about the download of the APP, which should be downloaded from the PC and mobile phone client? I don’t know, but this download should be a little more straightforward, like an iphone or an android… --- ## [Really excited by this, this i got it wrong](https://bisq.community/t/really-excited-by-this-this-i-got-it-wrong/2862)
**Author:** [@WinstonSmythe](https://bisq.community/u/WinstonSmythe)\ **Replies:** 17\ **Last updated:** [September 8, 2017, 12:41pm UTC](https://bisq.community/t/really-excited-by-this-this-i-got-it-wrong/2862 "2017-09-08T12:41:01Z")
Hi Just to say that I think that this is a really exciting project and I haven’t seen anything like it for years (in fact nothing quite like it). But - I offered a little bit of bitcoin in exchange for GBP and I think … --- ## [New to buying crypto currency, I chose Bisq because someone on reddit recommended it because I do not want to give personal info to coin base. How do I get started?](https://bisq.community/t/new-to-buying-crypto-currency-i-chose-bisq-because-someone-on-reddit-recommended-it-because-i-do-not-want-to-give-personal-info-to-coin-base-how-do-i-get-started/2853)
**Author:** [@KingDigital](https://bisq.community/u/KingDigital)\ **Replies:** 2\ **Last updated:** [September 7, 2017, 7:37am UTC](https://bisq.community/t/new-to-buying-crypto-currency-i-chose-bisq-because-someone-on-reddit-recommended-it-because-i-do-not-want-to-give-personal-info-to-coin-base-how-do-i-get-started/2853 "2017-09-07T07:37:05Z")
I downloaded the client, I would like to add CAD to the account and buy some lite coin. Once I have bought the lite coin I would like to store it on my jaxx wallet. Is there a way to do this with Bisq? --- ## [Is it possible to cancel a trade?](https://bisq.community/t/is-it-possible-to-cancel-a-trade/2842)
**Author:** [@TheLee](https://bisq.community/u/TheLee)\ **Replies:** 2\ **Last updated:** [September 5, 2017, 10:01am UTC](https://bisq.community/t/is-it-possible-to-cancel-a-trade/2842 "2017-09-05T10:01:03Z")
Hey, I am new to Bisq and have run into some trouble. Is it possible to cancel a trade in progress before fund have been sent? If no, what are the repercussions for being unable to complete the transaction? And is there… --- ## [Couldn't generate key](https://bisq.community/t/couldnt-generate-key/2824)
**Author:** [@gleb](https://bisq.community/u/gleb)\ **Replies:** 2\ **Last updated:** [September 4, 2017, 3:51pm UTC](https://bisq.community/t/couldnt-generate-key/2824 "2017-09-04T15:51:49Z")
Hi! I downloaded and installed bisq on Windows 10 x64 and when I try to run .exe just nothing happens. When I run .jar I get “Couldn’t generate key” error. And there is no log file in bisq directory. Should I build bisq… --- ## [Much love to everyone really happy to become a member of this family](https://bisq.community/t/much-love-to-everyone-really-happy-to-become-a-member-of-this-family/2834)
**Author:** [@scousertommy](https://bisq.community/u/scousertommy)\ **Replies:** 3\ **Last updated:** [September 4, 2017, 3:04pm UTC](https://bisq.community/t/much-love-to-everyone-really-happy-to-become-a-member-of-this-family/2834 "2017-09-04T15:04:11Z")
thank you for welcoming me here , I am pretty new to all of this. I have set up a national currency account and then there was an altcoin account and then I was unsure what to do next , in the list there were a lot of c… --- ## [Login Screen, but the Login Button does not Highlight or Enable](https://bisq.community/t/login-screen-but-the-login-button-does-not-highlight-or-enable/2820)
**Author:** [@Ultra](https://bisq.community/u/Ultra)\ **Replies:** 10\ **Last updated:** [September 3, 2017, 11:31pm UTC](https://bisq.community/t/login-screen-but-the-login-button-does-not-highlight-or-enable/2820 "2017-09-03T23:31:12Z")
Hello, I place 2 trades September 1st at around 2:45 CST. One for 1.9 BTC in exchange for 1 SF. The second for 2.5 BTC in exchange for 1 SF. Both trades were removed from the Order Book. When I attempted to login and … --- ## [DOGE base: trading not possible: no arbitrator](https://bisq.community/t/doge-base-trading-not-possible-no-arbitrator/2822)
**Author:** [@q4yvBUuMwqu0V0cf](https://bisq.community/u/q4yvBUuMwqu0V0cf)\ **Replies:** 1\ **Last updated:** [September 3, 2017, 4:19pm UTC](https://bisq.community/t/doge-base-trading-not-possible-no-arbitrator/2822 "2017-09-03T16:19:04Z")
Hallo, i really like the feature of new base blockchains. as i want to sell DOGE, it would be great to use this chain. so i changed the base to DOGE, restarted, downloaded blockchain and funded wallet. but i can not t… --- ## ["Confirm payment receipt" not working](https://bisq.community/t/confirm-payment-receipt-not-working/2782)
**Author:** [@daf](https://bisq.community/u/daf)\ **Replies:** 13\ **Last updated:** [September 3, 2017, 3:52pm UTC](https://bisq.community/t/confirm-payment-receipt-not-working/2782 "2017-09-03T15:52:53Z")
Hi, I sold a few crypto coins and the buyer sent me fiat, everything’s fine, the trade reached the “Confirm payment received” step… Now I want to send him the coins and get the “Completed” status, but when I click on th… --- ## [.03 Security Deposit Lost Due to Bug](https://bisq.community/t/03-security-deposit-lost-due-to-bug/2799)
**Author:** [@Regis](https://bisq.community/u/Regis)\ **Replies:** 6\ **Last updated:** [September 1, 2017, 12:26pm UTC](https://bisq.community/t/03-security-deposit-lost-due-to-bug/2799 "2017-09-01T12:26:40Z")
After not being able to complete a Zelle payment, the trans went into dispute mode. I had provided the necessary details like the arb asked of me, but he continued to ask the question. It became apparent when the arb clo… --- ## [Adding a new Coin](https://bisq.community/t/adding-a-new-coin/2803)
**Author:** [@cyrus19901](https://bisq.community/u/cyrus19901)\ **Replies:** 1\ **Last updated:** [September 1, 2017, 5:34am UTC](https://bisq.community/t/adding-a-new-coin/2803 "2017-09-01T05:34:34Z")
Hi , We are a team of people who are looking at building real world solution over blockchain . We are a company called Blockpool and we recently launched our main chain and Token (BPL) . As per our expansion and accessi… --- ## [Https://market.bisq.io does not display %base offers](https://bisq.community/t/https-market-bisq-io-does-not-display-base-offers/2760)
**Author:** [@Mayah](https://bisq.community/u/Mayah)\ **Replies:** 1\ **Last updated:** [August 31, 2017, 9:28pm UTC](https://bisq.community/t/https-market-bisq-io-does-not-display-base-offers/2760 "2017-08-31T21:28:28Z")
I have 2 offers published on the DASH/EUR market, one is at fixed rate, the other on a percentage rate. Only one is shown on the Bisq market web page. Previous topic about the same issue : Offer not displayed on markets… --- ## [Overestimated miner fee?](https://bisq.community/t/overestimated-miner-fee/2777)
**Author:** [@chort](https://bisq.community/u/chort)\ **Replies:** 0\ **Last updated:** [August 29, 2017, 5:47pm UTC](https://bisq.community/t/overestimated-miner-fee/2777 "2017-08-29T17:47:56Z")
I recently was prompted to pay 0.006480 BTC (3x miner fee) for taking an alt coin trade. Are these very large transactions, or is the fee very conservative? For reference, transactions clear at 340 sat/byte at the time o… --- ## [Norton finds the bisq install a security threat](https://bisq.community/t/norton-finds-the-bisq-install-a-security-threat/2774)
**Author:** [@TrevorW](https://bisq.community/u/TrevorW)\ **Replies:** 2\ **Last updated:** [August 29, 2017, 9:40am UTC](https://bisq.community/t/norton-finds-the-bisq-install-a-security-threat/2774 "2017-08-29T09:40:42Z")
Hi guys, I’m sure it’s probably nothing, but… can anyone explain this one before I possibly install a trojan or something? https://us.norton.com/online-threats/ws.reputation.1-2010-051308-1854-99-writeup.html --- ## [Export private keys from wallet](https://bisq.community/t/export-private-keys-from-wallet/439)
**Author:** [@domob](https://bisq.community/u/domob)\ **Replies:** 16\ **Last updated:** [August 27, 2017, 7:24pm UTC](https://bisq.community/t/export-private-keys-from-wallet/439 "2017-08-27T19:24:03Z")
Is it possible export the private key corresponding to one of the addresses displayed for my wallet in Bitsquare? I assume that I could in theory generate the keys from the backup seed, but that seems like a very comple… --- ## [Where is the translation file?I wanna translate it into France and Arabic](https://bisq.community/t/where-is-the-translation-file-i-wanna-translate-it-into-france-and-arabic/2766)
**Author:** [@yummyblock](https://bisq.community/u/yummyblock)\ **Replies:** 1\ **Last updated:** [August 27, 2017, 11:06am UTC](https://bisq.community/t/where-is-the-translation-file-i-wanna-translate-it-into-france-and-arabic/2766 "2017-08-27T11:06:55Z")
@ManfredKarrer n Which folders contain language file?so many jar files inside.I tried to translate it from software directly not from source code. --- ## [Withdrawal not confirmed for 10 hours](https://bisq.community/t/withdrawal-not-confirmed-for-10-hours/2738)
**Author:** [@gotbitcoin](https://bisq.community/u/gotbitcoin)\ **Replies:** 40\ **Last updated:** [August 24, 2017, 6:19am UTC](https://bisq.community/t/withdrawal-not-confirmed-for-10-hours/2738 "2017-08-24T06:19:54Z")
im using the latest version of bitsquare.was trying to withdraw my btc and looks like im stuck.tried viabtc accelerator but it says Submissions are beyond limit. Please try later. any help what to do? thanks. --- ## [”Open support ticket” doesn’t work on failed transaction](https://bisq.community/t/open-support-ticket-doesn-t-work-on-failed-transaction/2719)
**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\ **Replies:** 6\ **Last updated:** [August 23, 2017, 9:02am UTC](https://bisq.community/t/open-support-ticket-doesn-t-work-on-failed-transaction/2719 "2017-08-23T09:02:49Z")
I’m stuck. I have a "Failed transaction" and I got a message that I need to contact the arbitrator. Iam trying to open a support ticket using alt+o but it doesn’t work. The only thing that happens is that I hear an "erro… [Previous page](https://bisq.community/c/support/18.md?page=64) [Next page](https://bisq.community/c/support/18.md?page=66)