# Support

**URL:** https://bisq.community/c/support/18.md?page=66

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 67

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## [Deposit Transaction not confirmed in blockchain](https://bisq.community/t/deposit-transaction-not-confirmed-in-blockchain/2746)

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**Author:** [@kryptonizer](https://bisq.community/u/kryptonizer)\
**Replies:** 2\
**Last updated:** [August 22, 2017, 9:13pm UTC](https://bisq.community/t/deposit-transaction-not-confirmed-in-blockchain/2746 "2017-08-22T21:13:28Z")

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Hi, I’m buying bitcoin and I’ve been waiting for at least one blockchain confirmation of the deposit transaction before I start the payment to the seller. It had been about 15+ hours now but BlockChain.info is still sh…

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## [Peer has not responded when taking offer](https://bisq.community/t/peer-has-not-responded-when-taking-offer/2742)

<div class="topic-metadata">

**Author:** [@valankar](https://bisq.community/u/valankar)\
**Replies:** 4\
**Last updated:** [August 22, 2017, 2:48pm UTC](https://bisq.community/t/peer-has-not-responded-when-taking-offer/2742 "2017-08-22T14:48:41Z")

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I’m a little confused why I can’t seem to take some offers when they are visible. It sits there at ‘Check if offer is available’ and then eventually times out with 'Timeout reached: peer has not responded." Why is the o…

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## [Not enough Bisq markets for buying/selling bitcoin? My proposition/suggestion](https://bisq.community/t/not-enough-bisq-markets-for-buying-selling-bitcoin-my-proposition-suggestion/2723)

<div class="topic-metadata">

**Author:** [@ntsili](https://bisq.community/u/ntsili)\
**Replies:** 3\
**Last updated:** [August 21, 2017, 7:34pm UTC](https://bisq.community/t/not-enough-bisq-markets-for-buying-selling-bitcoin-my-proposition-suggestion/2723 "2017-08-21T19:34:36Z")

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Hello to everybody, this is my first post here! I have a lot of experience in trading and in exchanges like bitfinex, poloniex, localbitcoins. I also trade in betfair exchange using Betangel. I just tried your applicati…

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## [Filter by known currencies or payment methods](https://bisq.community/t/filter-by-known-currencies-or-payment-methods/2735)

<div class="topic-metadata">

**Author:** [@valankar](https://bisq.community/u/valankar)\
**Replies:** 0\
**Last updated:** [August 21, 2017, 2:59pm UTC](https://bisq.community/t/filter-by-known-currencies-or-payment-methods/2735 "2017-08-21T14:59:34Z")

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Currently the ‘Buy BTC’ and ‘Sell BTC’ doesn’t have a way to filter by the set of currencies or payment methods that I can support. I can only filter by ONE currency or payment method. This pollutes the list with many g…

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## [Moving from locabitcoin to Bisq.. Advice](https://bisq.community/t/moving-from-locabitcoin-to-bisq-advice/2734)

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**Author:** [@TitaBit](https://bisq.community/u/TitaBit)\
**Replies:** 1\
**Last updated:** [August 21, 2017, 2:55pm UTC](https://bisq.community/t/moving-from-locabitcoin-to-bisq-advice/2734 "2017-08-21T14:55:50Z")

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Hi I am a seasoned trader but have always stuck to LBC with 10,000+ trades pro trader 100% feedback I have decided to leave due to a dispute being dealt to a buyer whilst I was asleep with no proof and 0 previous trades.…

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## [Popup windows](https://bisq.community/t/popup-windows/2728)

<div class="topic-metadata">

**Author:** [@valankar](https://bisq.community/u/valankar)\
**Replies:** 1\
**Last updated:** [August 20, 2017, 5:16pm UTC](https://bisq.community/t/popup-windows/2728 "2017-08-20T17:16:25Z")

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I tend to have many trades ongoing. However, managing these becomes a bit painful with the many popup windows that come up as trades progress. It would be great to be able to turn these off in settings.

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## [Cash Deposit, no reference](https://bisq.community/t/cash-deposit-no-reference/835)

<div class="topic-metadata">

**Author:** [@oldbeef](https://bisq.community/u/oldbeef)\
**Replies:** 8\
**Last updated:** [August 20, 2017, 7:14am UTC](https://bisq.community/t/cash-deposit-no-reference/835 "2017-08-20T07:14:28Z")

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I have an open cash deposit trade (to buy), but the bank of the seller does not accept references when depositing cash in branch (this is what they have told me in the past). If I deposit the cash and the trade gets disp…

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## [How to open support ticket on completed trade](https://bisq.community/t/how-to-open-support-ticket-on-completed-trade/2698)

<div class="topic-metadata">

**Author:** [@pleia](https://bisq.community/u/pleia)\
**Replies:** 3\
**Last updated:** [August 20, 2017, 6:46am UTC](https://bisq.community/t/how-to-open-support-ticket-on-completed-trade/2698 "2017-08-20T06:46:24Z")

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Hi, I received a double fiat payment for a bitcoin trade. After receiving the first payment, I completed the trade, then the next day received a second payment in the same amount. I'd like to arrange for refunding the …

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## [How to add a coin to bisq?](https://bisq.community/t/how-to-add-a-coin-to-bisq/2687)

<div class="topic-metadata">

**Author:** [@dIO](https://bisq.community/u/dIO)\
**Replies:** 1\
**Last updated:** [August 19, 2017, 8:13am UTC](https://bisq.community/t/how-to-add-a-coin-to-bisq/2687 "2017-08-19T08:13:45Z")

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Hi I am Dion Frim, the founder of Bitcoin Lottery and Botcoin. I am asking you my altcoin can be listed on your exchange.

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## [How do I get a new arbitrator?](https://bisq.community/t/how-do-i-get-a-new-arbitrator/2717)

<div class="topic-metadata">

**Author:** [@TryKindness](https://bisq.community/u/TryKindness)\
**Replies:** 5\
**Last updated:** [August 18, 2017, 11:10pm UTC](https://bisq.community/t/how-do-i-get-a-new-arbitrator/2717 "2017-08-18T23:10:25Z")

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The peer I was trading with didn't follow through. The arbitrator contacted him to find out why and gave him time to respond. The peer didn't respond so the arbitrator said he would close the trade and give me the peer's…

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## [Recovering funds from pre-0.5 Bitsquare](https://bisq.community/t/recovering-funds-from-pre-0-5-bitsquare/2712)

<div class="topic-metadata">

**Author:** [@lkblkb](https://bisq.community/u/lkblkb)\
**Replies:** 3\
**Last updated:** [August 18, 2017, 9:56pm UTC](https://bisq.community/t/recovering-funds-from-pre-0-5-bitsquare/2712 "2017-08-18T21:56:10Z")

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I've got bitsquare 0.4.9.9.1 which I haven't used for months. I decided I better finally open it and transfer my money out of its wallet since I don't see myself using it again in the near future. It opens fine and seemi…

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## [My MultiSig payout isn't getting broadcasted, hangs at 0 confirmations](https://bisq.community/t/my-multisig-payout-isnt-getting-broadcasted-hangs-at-0-confirmations/311)

<div class="topic-metadata">

**Author:** [@kyoo](https://bisq.community/u/kyoo)\
**Replies:** 7\
**Last updated:** [August 17, 2017, 7:16am UTC](https://bisq.community/t/my-multisig-payout-isnt-getting-broadcasted-hangs-at-0-confirmations/311 "2017-08-17T07:16:03Z")

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Hi everyone, I will be really grateful if I could get some help with my problem :frowning: I bought 0.5 BTC and everything but the last step went fine. The BTC seller confirmed that he received my EUR and the Bitsquare…

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## [Error taking offer](https://bisq.community/t/error-taking-offer/2688)

<div class="topic-metadata">

**Author:** [@valankar](https://bisq.community/u/valankar)\
**Replies:** 0\
**Last updated:** [August 14, 2017, 8:19pm UTC](https://bisq.community/t/error-taking-offer/2688 "2017-08-14T20:19:54Z")

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I am getting the error trying to take a buy offer: ProcessOfferAvailabilityResponse Take offer attempt rejected because of: MARKET\_PRICE\_NOT\_AVAILABLE I tried restarting it to no avail.

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## [Buying Euros from UK](https://bisq.community/t/buying-euros-from-uk/2681)

<div class="topic-metadata">

**Author:** [@bigtimecriminal](https://bisq.community/u/bigtimecriminal)\
**Replies:** 6\
**Last updated:** [August 13, 2017, 4:08pm UTC](https://bisq.community/t/buying-euros-from-uk/2681 "2017-08-13T16:08:54Z")

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Hi there are very little sellers selling in GBP but alot more in Euros. How would/could i go about buying in Euros from a UK bank account? I have SEPA set up but if i try and buy in Euros/SEPA it says i do not have a tra…

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## [Limited availability](https://bisq.community/t/limited-availability/2633)

<div class="topic-metadata">

**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Replies:** 8\
**Last updated:** [August 12, 2017, 2:30pm UTC](https://bisq.community/t/limited-availability/2633 "2017-08-12T14:30:30Z")

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Just wanted to communicate that I am on holiday until first September week and not much online.

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## [Lost my deposit : how to get it back?](https://bisq.community/t/lost-my-deposit-how-to-get-it-back/786)

<div class="topic-metadata">

**Author:** [@Topegi](https://bisq.community/u/Topegi)\
**Replies:** 16\
**Last updated:** [August 12, 2017, 8:21am UTC](https://bisq.community/t/lost-my-deposit-how-to-get-it-back/786 "2017-08-12T08:21:57Z")

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Hello, I tried to create an offer to buy bitcoins. I fund my offer from my external wallet, with default settings, meaning the confirmation didn't get confirmed instant. So I couldn't create the offer. Now the transact…

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## [Default trade option is in %, not fixed price](https://bisq.community/t/default-trade-option-is-in-not-fixed-price/2661)

<div class="topic-metadata">

**Author:** [@Mayah](https://bisq.community/u/Mayah)\
**Replies:** 2\
**Last updated:** [August 11, 2017, 11:21pm UTC](https://bisq.community/t/default-trade-option-is-in-not-fixed-price/2661 "2017-08-11T23:21:06Z")

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Maybe this is a new feature, I never used a Percentage (%) value to sell/buy ... This is very confusing, specially when it seems to be the default behavior ! I don't remember changing anything to make it that way. Go…

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## [Error launching main app :](https://bisq.community/t/error-launching-main-app/2670)

<div class="topic-metadata">

**Author:** [@Mayah](https://bisq.community/u/Mayah)\
**Replies:** 3\
**Last updated:** [August 11, 2017, 4:01pm UTC](https://bisq.community/t/error-launching-main-app/2670 "2017-08-11T16:01:32Z")

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Since yesterday… I cannot tell what happened… application crashes on startup I’m running Linux Mint Debian Edition (LMDE) on jessie ~/.local/share/Bisq/bisq.log file : Aug-10 21:02:26.356 \[JavaFX Application Thread\] …

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## [Bisq doesn't open on macOS](https://bisq.community/t/bisq-doesnt-open-on-macos/2672)

<div class="topic-metadata">

**Author:** [@shibe](https://bisq.community/u/shibe)\
**Replies:** 0\
**Last updated:** [August 11, 2017, 10:50am UTC](https://bisq.community/t/bisq-doesnt-open-on-macos/2672 "2017-08-11T10:50:14Z")

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From a reddit user: And then it wouldn’t open on my machine. No mention anywhere I can see of what the minimum system requirements are, which suggests OSX was an afterthought.

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## [GUI Build Fails in Fedora Linux](https://bisq.community/t/gui-build-fails-in-fedora-linux/2668)

<div class="topic-metadata">

**Author:** [@maxmoney](https://bisq.community/u/maxmoney)\
**Replies:** 0\
**Last updated:** [August 10, 2017, 7:10am UTC](https://bisq.community/t/gui-build-fails-in-fedora-linux/2668 "2017-08-10T07:10:04Z")

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Failure during build on Fedora Linux: \[INFO\] Verifying URN: uk.co.froot.maven.enforcer:digest-enforcer-rules:0.0.1:jar:null:runtime:16a9e04f3fe4bb143c42782d07d5faf65b32106f \[WARNING\] Rule 1: uk.co.froot.maven.enforcer.…

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## [Dumb Beginner Question about Zelle and Bank of America](https://bisq.community/t/dumb-beginner-question-about-zelle-and-bank-of-america/2486)

<div class="topic-metadata">

**Author:** [@jalotta](https://bisq.community/u/jalotta)\
**Replies:** 3\
**Last updated:** [August 9, 2017, 11:23pm UTC](https://bisq.community/t/dumb-beginner-question-about-zelle-and-bank-of-america/2486 "2017-08-09T23:23:55Z")

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Greetings, I want to get started with using bisq. I downloaded the app. It seems everyone is using Zelle ClearXChange. My account is at Bank of America. I haven't used the Bank of America moblie app. It is my un…

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## [Offer not displayed on markets.bisq.io in DASH base currency](https://bisq.community/t/offer-not-displayed-on-markets-bisq-io-in-dash-base-currency/2659)

<div class="topic-metadata">

**Author:** [@Mayah](https://bisq.community/u/Mayah)\
**Replies:** 3\
**Last updated:** [August 9, 2017, 6:28pm UTC](https://bisq.community/t/offer-not-displayed-on-markets-bisq-io-in-dash-base-currency/2659 "2017-08-09T18:28:56Z")

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Hello, I just published a BUY offer for DASH/EUR pair, my Bisq software (v0.5.3) is fully synchronized and running, but the website ticker does not update I will check if my offer is visible from another computer, it may…

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## [Error message in transaction please help](https://bisq.community/t/error-message-in-transaction-please-help/2636)

<div class="topic-metadata">

**Author:** [@Robert](https://bisq.community/u/Robert)\
**Replies:** 2\
**Last updated:** [August 5, 2017, 8:21pm UTC](https://bisq.community/t/error-message-in-transaction-please-help/2636 "2017-08-05T20:21:48Z")

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An error occurred at task: CreateTakerFeeTx Exeption: org.bitcoinj.core.ECKey$KeyIsEncryptedExeption what can I do?

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## [Segmentation error on Ubuntu 16.04.2 with Linux 4.10.0-28](https://bisq.community/t/segmentation-error-on-ubuntu-16-04-2-with-linux-4-10-0-28/2620)

<div class="topic-metadata">

**Author:** [@shigakka](https://bisq.community/u/shigakka)\
**Replies:** 0\
**Last updated:** [August 1, 2017, 5:32pm UTC](https://bisq.community/t/segmentation-error-on-ubuntu-16-04-2-with-linux-4-10-0-28/2620 "2017-08-01T17:32:48Z")

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Hello, sorry for re-open an issue theoretically solved with the new kernels of Linux Ubuntu (see: https://forum.bisq.io/t/bitsquare-dont-opens-ubuntu-16-04/2312/45 ) I installed the Debian package Bisq-32bit-0.5.3.deb,…

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## [Bitsquare don't opens (Ubuntu 16.04)](https://bisq.community/t/bitsquare-dont-opens-ubuntu-16-04/2312)

<div class="topic-metadata">

**Author:** [@Anquiza](https://bisq.community/u/Anquiza)\
**Replies:** 42\
**Last updated:** [August 1, 2017, 5:26pm UTC](https://bisq.community/t/bitsquare-dont-opens-ubuntu-16-04/2312 "2017-08-01T17:26:37Z")

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Hello, today I tried to open bitsquare on the PC, with OS Ubuntu 16.04 and it is impossible, it appears a moment as if it were starting, but in the end it closes. I have not installed anything on the PC and I have it up…

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## [Stuck to Connecting to Tor network (loop)](https://bisq.community/t/stuck-to-connecting-to-tor-network-loop/2454)

<div class="topic-metadata">

**Author:** [@Areso](https://bisq.community/u/Areso)\
**Replies:** 13\
**Last updated:** [July 29, 2017, 7:54pm UTC](https://bisq.community/t/stuck-to-connecting-to-tor-network-loop/2454 "2017-07-29T19:54:18Z")

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Hello there! I can't do anything. One time after a few minutes it closes automatically. I found this topic https://forum.bisq.io/t/cannot-start-application-stuck-at-connecting-to-tor-bad-tor-settings/740 but I can't unde…

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## [Alt Coin Wallet Address?](https://bisq.community/t/alt-coin-wallet-address/2601)

<div class="topic-metadata">

**Author:** [@GeneralTso](https://bisq.community/u/GeneralTso)\
**Replies:** 1\
**Last updated:** [July 27, 2017, 3:22pm UTC](https://bisq.community/t/alt-coin-wallet-address/2601 "2017-07-27T15:22:42Z")

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I tried to set up an alt coin wallet and in the process it asks for an address. With the Bitcoin wallet, you are automatically provided with one. How can I generate an initial address for an alt coin wallet?

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## [Completed trades appear in open trades](https://bisq.community/t/completed-trades-appear-in-open-trades/2590)

<div class="topic-metadata">

**Author:** [@jalotta](https://bisq.community/u/jalotta)\
**Replies:** 5\
**Last updated:** [July 26, 2017, 4:53am UTC](https://bisq.community/t/completed-trades-appear-in-open-trades/2590 "2017-07-26T04:53:39Z")

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I have made a bunch of trades and now it is getting hard to match the payment at the bank to the bisq transaction. Part of the problem is that completed trades stay in my open trade tab. Is there something I should do…

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## [Suggestions about changing base currencies](https://bisq.community/t/suggestions-about-changing-base-currencies/2589)

<div class="topic-metadata">

**Author:** [@rishab108](https://bisq.community/u/rishab108)\
**Replies:** 1\
**Last updated:** [July 25, 2017, 5:50pm UTC](https://bisq.community/t/suggestions-about-changing-base-currencies/2589 "2017-07-25T17:50:41Z")

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When I changed my base currency to Dash, I noticed that the new wallet was no longer password protected. I realize that it might not be possible to keep the password when changing base currency, but in that case I think …

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## [Bug Report : Dash sync with Bisq using wrong version Dashcore](https://bisq.community/t/bug-report-dash-sync-with-bisq-using-wrong-version-dashcore/2507)

<div class="topic-metadata">

**Author:** [@AgnewPickens](https://bisq.community/u/AgnewPickens)\
**Replies:** 8\
**Last updated:** [July 23, 2017, 10:54am UTC](https://bisq.community/t/bug-report-dash-sync-with-bisq-using-wrong-version-dashcore/2507 "2017-07-23T10:54:48Z")

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You are using the wrong version of Dashcore wallet for your integrated Dashcore support on that feature, we have forked since that wallet, although my transaction made it to Bisq, I had to rebuild my wallet block index t…

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