# Support **URL:** https://bisq.community/c/support/18.md?page=7 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 8 --- ## [Payment started message status missing](https://bisq.community/t/payment-started-message-status-missing/11767)
**Author:** [@Carsen](https://bisq.community/u/Carsen)\ **Replies:** 6\ **Last updated:** [December 3, 2022, 4:47pm UTC](https://bisq.community/t/payment-started-message-status-missing/11767 "2022-12-03T16:47:58Z")
This following happens in almost all of my trades: I am buying and sent the payment, and when when I hit the button “Payment started” I am notified that I need to “send the confirmation again”. I have to try several tim… --- ## [Computer desktop keeps freezing a couple of hours after I start Bisq](https://bisq.community/t/computer-desktop-keeps-freezing-a-couple-of-hours-after-i-start-bisq/11714)
**Author:** [@cks](https://bisq.community/u/cks)\ **Replies:** 5\ **Last updated:** [November 25, 2022, 1:57pm UTC](https://bisq.community/t/computer-desktop-keeps-freezing-a-couple-of-hours-after-i-start-bisq/11714 "2022-11-25T13:57:59Z")
Computer desktop keeps freezing a couple of hours after I start Bisq. I tried Ctrl + Alt + \* and Ctrl + Alt + \[F1-F6\] but the computer does not respond to any of these. I have to press the power button to reboot. I w… --- ## [Stuck at startup](https://bisq.community/t/stuck-at-startup/11757)
**Author:** [@purpurato](https://bisq.community/u/purpurato)\ **Replies:** 1\ **Last updated:** [November 21, 2022, 6:13pm UTC](https://bisq.community/t/stuck-at-startup/11757 "2022-11-21T18:13:57Z")
My Bisq was running ok a few days ago, but now it’s stuck at startup, it looks synchronized but still stuck. Already deleted old Tor files but nothing. I see some similar issues, but not sure if it’s about a Tor under a… --- ## [Password error](https://bisq.community/t/password-error/11754)
**Author:** [@bacey](https://bisq.community/u/bacey)\ **Replies:** 1\ **Last updated:** [November 17, 2022, 10:48pm UTC](https://bisq.community/t/password-error/11754 "2022-11-17T22:48:55Z")
First time buying on bisq. Everything went smoothly, went to withdraw my coins and when prompted to enter password it says incorrect password? i did not change my password? bisq was open the whole time . So I am unab… --- ## [“Restoring your wallet from seed”: sad story](https://bisq.community/t/restoring-your-wallet-from-seed-sad-story/11752)
**Author:** [@daf](https://bisq.community/u/daf)\ **Replies:** 2\ **Last updated:** [November 17, 2022, 11:33am UTC](https://bisq.community/t/restoring-your-wallet-from-seed-sad-story/11752 "2022-11-17T11:33:29Z")
Hello everyone, Recently, I lost all the data from a whole SSD (Ubuntu). There was a Bisq inside, containing an old small BTC value. But it was impossible for me to recover the Bisq folder (/home/username/.local/share/B… --- ## [macOS installation error: Bisq is damaged and can't be opened. You should move it to trash](https://bisq.community/t/macos-installation-error-bisq-is-damaged-and-cant-be-opened-you-should-move-it-to-trash/11748)
**Author:** [@MnM](https://bisq.community/u/MnM)\ **Replies:** 0\ **Last updated:** [November 12, 2022, 8:56am UTC](https://bisq.community/t/macos-installation-error-bisq-is-damaged-and-cant-be-opened-you-should-move-it-to-trash/11748 "2022-11-12T08:56:23Z")
If you are running already macOS Ventura (13.0+) you need to do following to be able to start Bisq: Enter following command in Apple Terminal sudo xattr -d com.apple.quarantine /Applications/Bisq.app Hit enter and y… --- ## [Bisq-APP on Android and privacy concerns](https://bisq.community/t/bisq-app-on-android-and-privacy-concerns/11740)
**Author:** [@nice2meetBisq](https://bisq.community/u/nice2meetBisq)\ **Replies:** 3\ **Last updated:** [November 10, 2022, 6:55pm UTC](https://bisq.community/t/bisq-app-on-android-and-privacy-concerns/11740 "2022-11-10T18:55:31Z")
Can the Android APP be safely used without leaking any personal information? --- ## [The installation file check at the very beginning of using bisq is not working](https://bisq.community/t/the-installation-file-check-at-the-very-beginning-of-using-bisq-is-not-working/11734)
**Author:** [@Moo](https://bisq.community/u/Moo)\ **Replies:** 2\ **Last updated:** [October 31, 2022, 8:30am UTC](https://bisq.community/t/the-installation-file-check-at-the-very-beginning-of-using-bisq-is-not-working/11734 "2022-10-31T08:30:53Z")
As shown in the help video on the bisq page, I wanted to check the file with the programme from the www.gpg4win.org page. But that did not work. At the end, the following message appears: Does anyone have an idea whe… --- ## [Account still unsigned after 40 days & multiple trades](https://bisq.community/t/account-still-unsigned-after-40-days-multiple-trades/11731)
**Author:** [@czechpartisan](https://bisq.community/u/czechpartisan)\ **Replies:** 3\ **Last updated:** [October 24, 2022, 10:24pm UTC](https://bisq.community/t/account-still-unsigned-after-40-days-multiple-trades/11731 "2022-10-24T22:24:14Z")
My Zelle payment account is still showing as unsigned despite having carried out multiple trades with signed peers and the account age being 40 days. It’s a bit frustrating still being only able to purchase .01 BTC at a … --- ## ["You need to wait until you have at least 4 connections to the Bitcoin network"](https://bisq.community/t/you-need-to-wait-until-you-have-at-least-4-connections-to-the-bitcoin-network/5062)
**Author:** [@mm251](https://bisq.community/u/mm251)\ **Replies:** 9\ **Last updated:** [October 21, 2022, 8:00pm UTC](https://bisq.community/t/you-need-to-wait-until-you-have-at-least-4-connections-to-the-bitcoin-network/5062 "2022-10-21T20:00:58Z")
I am trying to buy some Bitcoin, but when I press the button “Take offer to buy Bitcoin”, I get the message “You need to wait until you have at least 4 connections to the Bitcoin network”. What does that mean? What can… --- ## [Sent Funds Disappeared](https://bisq.community/t/sent-funds-disappeared/11723)
**Author:** [@otheraccount](https://bisq.community/u/otheraccount)\ **Replies:** 1\ **Last updated:** [October 15, 2022, 9:00pm UTC](https://bisq.community/t/sent-funds-disappeared/11723 "2022-10-15T21:00:49Z")
I tried to send my funds to a cold storage wallet two days ago, the funds were removed from my Bisq account, but never arrived in my wallet. Under the confirmation field, instead of a check, it has a dotted circle as if … --- ## [Revolut frozen](https://bisq.community/t/revolut-frozen/11717)
**Author:** [@man-with-the-plan](https://bisq.community/u/man-with-the-plan)\ **Replies:** 1\ **Last updated:** [October 12, 2022, 3:55pm UTC](https://bisq.community/t/revolut-frozen/11717 "2022-10-12T15:55:59Z")
My revo account is like 3+ years old Sold btc on bisq like ~40 times on 27 and 28 sept, sum like 15k - all ok did one more sell trade on 5 oct, sum was like 100 euros - account frozen 24 hours later, 200 euros stuck on… --- ## [How to run Bisq on two computers](https://bisq.community/t/how-to-run-bisq-on-two-computers/11701)
**Author:** [@tharrson](https://bisq.community/u/tharrson)\ **Replies:** 7\ **Last updated:** [October 8, 2022, 9:21pm UTC](https://bisq.community/t/how-to-run-bisq-on-two-computers/11701 "2022-10-08T21:21:45Z")
I’d like to run Bisq on both my laptop and desktop with the same wallet, history, reputation, etc. Is there any way to “copy” it from one computer to another? Thanks. --- ## [Trade not completed: Payout stuck!](https://bisq.community/t/trade-not-completed-payout-stuck/11685)
**Author:** [@GSRM](https://bisq.community/u/GSRM)\ **Replies:** 7\ **Last updated:** [October 6, 2022, 2:15am UTC](https://bisq.community/t/trade-not-completed-payout-stuck/11685 "2022-10-06T02:15:46Z")
I am having an issue with a stuck payout. As you can see in the image below, all steps of the trade were successful, except the payout. It is not even in the mempool. The BTC amount was accounted for in my wallet, but w… --- ## [Create new Bisq Account](https://bisq.community/t/create-new-bisq-account/11710)
**Author:** [@fxs](https://bisq.community/u/fxs)\ **Replies:** 5\ **Last updated:** [October 3, 2022, 3:29pm UTC](https://bisq.community/t/create-new-bisq-account/11710 "2022-10-03T15:29:49Z")
So a few months back I was dabbling in Bisq. One thing led to another and I removed the Bitcoin Core I had setup with Bisq. Removed Bisq from my computer. Today I redownloaded a brand new Bitcoin core, created a new wall… --- ## [Bisq won't start](https://bisq.community/t/bisq-wont-start/11702)
**Author:** [@tharrson](https://bisq.community/u/tharrson)\ **Replies:** 4\ **Last updated:** [September 29, 2022, 7:47pm UTC](https://bisq.community/t/bisq-wont-start/11702 "2022-09-29T19:47:04Z")
I’m trying to run Bisq 1.95 (just updated) on a Mac running OS10.14.6. Bisq ran fine on this machine in the past, but now I can’t make a connection. Don’t know if the screenshot will be visible, but it says, "Connecti… --- ## [Bootstrapping error 1.9.5 on OSX](https://bisq.community/t/bootstrapping-error-1-9-5-on-osx/11681)
**Author:** [@luelueng](https://bisq.community/u/luelueng)\ **Replies:** 4\ **Last updated:** [September 29, 2022, 6:41am UTC](https://bisq.community/t/bootstrapping-error-1-9-5-on-osx/11681 "2022-09-29T06:41:20Z")
Just downloaded the new version 1.9.5 for OSX and now receiving a bootstrapping error. Running OSX 12.5.1. Tried deleting Tor files and also different Bridges. Nothing seemed to solve the issue. Also downloaded Bisq from… --- ## [Unresolved(Stuck) Support ticket, no arbitor input](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521)
**Author:** [@Blackpluto](https://bisq.community/u/Blackpluto)\ **Replies:** 13\ **Last updated:** [September 26, 2022, 12:16pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521 "2022-09-26T12:16:55Z")
I have a support ticket that has been opened for months. It seems the trade hasn’t completed and I have received no response from the buyer or the arbitor. I noticed I still have my BTC locked up and the transaction nev… --- ## [Bitcoin network failed because of an error:](https://bisq.community/t/bitcoin-network-failed-because-of-an-error/11698)
**Author:** [@bisqcogiendo](https://bisq.community/u/bisqcogiendo)\ **Replies:** 1\ **Last updated:** [September 26, 2022, 9:10am UTC](https://bisq.community/t/bitcoin-network-failed-because-of-an-error/11698 "2022-09-26T09:10:12Z")
“Warning: Connection to the Bitcoin network failed because of an error: java.lang.IllegalStateException: Expected PENDING or IN\_CONFLICT, was BUILDING.” I have deleted the old files, but it doesn’t work. any advice? . … --- ## [How do you ensure success in a trade?](https://bisq.community/t/how-do-you-ensure-success-in-a-trade/11580)
**Author:** [@rocket](https://bisq.community/u/rocket)\ **Replies:** 5\ **Last updated:** [September 23, 2022, 8:40pm UTC](https://bisq.community/t/how-do-you-ensure-success-in-a-trade/11580 "2022-09-23T20:40:33Z")
Sorry if it’s a dumb question, but I feel there’s no satisfactory answer. I’m a Bisq newbie. So, let’s say that I want to trade $100 in cash, without intermediaries. I send money to my security deposit, the other person… --- ## [bitcoin transfer blocked](https://bisq.community/t/bitcoin-transfer-blocked/11695)
**Author:** [@furbit](https://bisq.community/u/furbit)\ **Replies:** 2\ **Last updated:** [September 19, 2022, 8:16pm UTC](https://bisq.community/t/bitcoin-transfer-blocked/11695 "2022-09-19T20:16:29Z")
Hello everyone, I wanted to transfer my bitcoin from my bisq wallet to my samurai wallet but nothing appears on my samurai wallet and the backgrounds disappeared from my bisq wallet (I had 0.06 bitcoin…). When I click o… --- ## [Why does my bisq withdrawal request not appear in mempool?](https://bisq.community/t/why-does-my-bisq-withdrawal-request-not-appear-in-mempool/11691)
**Author:** [@Anderson](https://bisq.community/u/Anderson)\ **Replies:** 2\ **Last updated:** [September 19, 2022, 6:05pm UTC](https://bisq.community/t/why-does-my-bisq-withdrawal-request-not-appear-in-mempool/11691 "2022-09-19T18:05:21Z")
I made a withdrawal request from the bisq but the transaction id does not appear in the mempool. In bisq the transaction is seen by 0 pairs / 0 confirmations. (I used a fee rate of 1 sat/vb). How can I resolve this? Tha… --- ## [Instant Altcoin trades - trading window, and remaining time](https://bisq.community/t/instant-altcoin-trades-trading-window-and-remaining-time/11682)
**Author:** [@chaosgamingtech](https://bisq.community/u/chaosgamingtech)\ **Replies:** 3\ **Last updated:** [September 8, 2022, 11:35am UTC](https://bisq.community/t/instant-altcoin-trades-trading-window-and-remaining-time/11682 "2022-09-08T11:35:24Z")
Using Instant Altcoin trades with auto-confirmation - a 1-hour trading window. Trading partner is the XMR buyer. He initiates the trade, but deposit txid takes ~40 mins to receive 1 confirmation. After getting the con… --- ## [My deposit to bisq wallet never showed in balance](https://bisq.community/t/my-deposit-to-bisq-wallet-never-showed-in-balance/11679)
**Author:** [@budmaster13](https://bisq.community/u/budmaster13)\ **Replies:** 1\ **Last updated:** [September 4, 2022, 10:27pm UTC](https://bisq.community/t/my-deposit-to-bisq-wallet-never-showed-in-balance/11679 "2022-09-04T22:27:22Z")
Dear support, This TX id 0ff95bb9cf96c574fe8326c94fdf9358e85392c17edda6bceb0c80ea7942112c never showed up in the bisq wallet. As you can see from TX id its showing in the address i sent it to which was an unused address… --- ## [Bisq stopped launching suddenly on windows 10](https://bisq.community/t/bisq-stopped-launching-suddenly-on-windows-10/11671)
**Author:** [@Paulwalker](https://bisq.community/u/Paulwalker)\ **Replies:** 1\ **Last updated:** [August 24, 2022, 1:37pm UTC](https://bisq.community/t/bisq-stopped-launching-suddenly-on-windows-10/11671 "2022-08-24T13:37:22Z")
Hello Team, Kindly help, Bisq has suddenly launching in windows 10 , i tried to uninstall and re- install bisq but nothing works, i saw the log file and it logs as Cannot invoke “bisq.common.setup.GracefulShutDownHand… --- ## [Problem with account recovery](https://bisq.community/t/problem-with-account-recovery/11667)
**Author:** [@poolsligner](https://bisq.community/u/poolsligner)\ **Replies:** 1\ **Last updated:** [August 20, 2022, 11:18am UTC](https://bisq.community/t/problem-with-account-recovery/11667 "2022-08-20T11:18:02Z")
Hello guys, I might have a problem. I am trying to recover the account from a device that is wiped, and i cant get access to my funds, I tried to recover my balance with my seedphrase but the balance shows 0, I dont rea… --- ## [Payment Method](https://bisq.community/t/payment-method/11655)
**Author:** [@Viking1921](https://bisq.community/u/Viking1921)\ **Replies:** 4\ **Last updated:** [August 19, 2022, 8:18pm UTC](https://bisq.community/t/payment-method/11655 "2022-08-19T20:18:47Z")
Heads up about Zelle. I was accessing Zelle through my bank account, and ran in to problems. See: Zelle Network® User Service Agreement | Zelle . It states: You agree that you will not use the Service to request, send o… --- ## [Unconfirmed change outputs and how to get them confirmed?](https://bisq.community/t/unconfirmed-change-outputs-and-how-to-get-them-confirmed/11652)
**Author:** [@ChristianM](https://bisq.community/u/ChristianM)\ **Replies:** 1\ **Last updated:** [August 16, 2022, 8:24pm UTC](https://bisq.community/t/unconfirmed-change-outputs-and-how-to-get-them-confirmed/11652 "2022-08-16T20:24:40Z")
Hey there! I am very new to bisq and i am not sure, what I do wrong, or if I am not patient enough. I made a BSQBTCswap few days ago and my BSQ wallet says I have unconfirmed change outputs which means I cannot use t… --- ## [PSA: offers getting disabled as of mid August](https://bisq.community/t/psa-offers-getting-disabled-as-of-mid-august/11662)
**Author:** [@w000000t](https://bisq.community/u/w000000t)\ **Replies:** 0\ **Last updated:** [August 16, 2022, 8:18pm UTC](https://bisq.community/t/psa-offers-getting-disabled-as-of-mid-august/11662 "2022-08-16T20:18:30Z")
We have been observing a spike of cases where offers are being disabled, even if maker fee tx has confirmations, and Bisq is correctly aware of the conf’ed status; no amount of SPV resyncs solves the issue, nor refreshin… --- ## [How do you get the current wallet balance from Bisq?](https://bisq.community/t/how-do-you-get-the-current-wallet-balance-from-bisq/11648)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 3\ **Last updated:** [August 12, 2022, 11:20pm UTC](https://bisq.community/t/how-do-you-get-the-current-wallet-balance-from-bisq/11648 "2022-08-12T23:20:59Z")
After spending countless hours figuring out how to read the %appdata%\\Bisq\\btc\_mainnet\\db\\ClosedTrades file into PHP, regexp-parsing out the JSON blobs that begin with “offerPayload”, converting them to PHP array trees, … [Previous page](https://bisq.community/c/support/18.md?page=6) [Next page](https://bisq.community/c/support/18.md?page=8)