# Support **URL:** https://bisq.community/c/support/18.md?page=70 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 71 --- ## [Multisig Deposit does not confirm](https://bisq.community/t/multisig-deposit-does-not-confirm/1990)
**Author:** [@Michael](https://bisq.community/u/Michael)\ **Replies:** 17\ **Last updated:** [May 15, 2017, 7:03pm UTC](https://bisq.community/t/multisig-deposit-does-not-confirm/1990 "2017-05-15T19:03:42Z")
Hi, I made two purchases, but I never come to the point to make the SEPA Payment, as the security deposit is not confirmed on the blockchain. The funding of my bitsquare wallet got confirmed, the take offer fee gets co… --- ## [One more stuck](https://bisq.community/t/one-more-stuck/2002)
**Author:** [@Hakan](https://bisq.community/u/Hakan)\ **Replies:** 5\ **Last updated:** [May 14, 2017, 8:39am UTC](https://bisq.community/t/one-more-stuck/2002 "2017-05-14T08:39:47Z")
Hi All, I’m Hakan, a fairly new user in Sweden and currently having some problems. I have been running Bitsquare on my PC and done five successful trades. Suddenly, out of nowhere, I started to have some problems with … --- ## [Deposit transaction ID missing](https://bisq.community/t/deposit-transaction-id-missing/1976)
**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\ **Replies:** 2\ **Last updated:** [May 10, 2017, 11:37am UTC](https://bisq.community/t/deposit-transaction-id-missing/1976 "2017-05-10T11:37:55Z")
I get these error messages when I want to confirm payment: Trade ID: VgBF8 Offer fee transaction ID 80e6fd9fbfe5c097ff6f11447e29c843246e60b4bfff5e2e4a9d57a32b9dd7aa Taker fee transaction ID 738a21e4af8b3450a99ad338… --- ## [Sending PascalCoin to an exchange](https://bisq.community/t/sending-pascalcoin-to-an-exchange/1951)
**Author:** [@coinstash](https://bisq.community/u/coinstash)\ **Replies:** 3\ **Last updated:** [May 8, 2017, 9:03am UTC](https://bisq.community/t/sending-pascalcoin-to-an-exchange/1951 "2017-05-08T09:03:18Z")
Please, what is the correct way to send PascalCoin to an exchange? In setup I can enter the account number but then they also require a "payload" which identifies my exchange account ... --- ## [Is there a way to have a "preferred method of contact" associated with your account?](https://bisq.community/t/is-there-a-way-to-have-a-preferred-method-of-contact-associated-with-your-account/1937)
**Author:** [@floam412](https://bisq.community/u/floam412)\ **Replies:** 3\ **Last updated:** [May 2, 2017, 5:13pm UTC](https://bisq.community/t/is-there-a-way-to-have-a-preferred-method-of-contact-associated-with-your-account/1937 "2017-05-02T17:13:18Z")
I was wondering if there was a way to link more information to a trade or your account information for someone to contact you with if they have more questions, or if you have more questions that you want to ask the other… --- ## [Solved - Arbitrator not responding](https://bisq.community/t/solved-arbitrator-not-responding/1910)
**Author:** [@thefrog](https://bisq.community/u/thefrog)\ **Replies:** 6\ **Last updated:** [April 26, 2017, 3:58pm UTC](https://bisq.community/t/solved-arbitrator-not-responding/1910 "2017-04-26T15:58:02Z")
Hi, I have a trade pending, and arbitrator is not releasing the funds although I provided proof that I held my part of the trade. Any advise what to do ? arbitrator is pkfcmj42c6es6tjt.onion:9999 --- ## [Need help makeing a bitcoin purchase with the cash deposit method](https://bisq.community/t/need-help-makeing-a-bitcoin-purchase-with-the-cash-deposit-method/1907)
**Author:** [@jessebkr](https://bisq.community/u/jessebkr)\ **Replies:** 2\ **Last updated:** [April 26, 2017, 3:23am UTC](https://bisq.community/t/need-help-makeing-a-bitcoin-purchase-with-the-cash-deposit-method/1907 "2017-04-26T03:23:07Z")
I have an open trade with someone and Im trying to pay with cash deposit method I tried going to a local branch of their bank (Bank of America) to make the deposit but there is none within my state of Ohio I'm not sure… --- ## [Withdrawal from BitSquare Unsuccessful](https://bisq.community/t/withdrawal-from-bitsquare-unsuccessful/1904)
**Author:** [@myolumen](https://bisq.community/u/myolumen)\ **Replies:** 1\ **Last updated:** [April 24, 2017, 7:39pm UTC](https://bisq.community/t/withdrawal-from-bitsquare-unsuccessful/1904 "2017-04-24T19:39:14Z")
Withdrawal from BitSquare Unsuccessful I am new a this but I have read for 3 hours on the internet and I'm still confused at how to fix my issue. So I finally decided to post her. So far I have deposited two deposit … --- ## [IP's related to tor.exe blocked by Malewarebytes](https://bisq.community/t/ips-related-to-tor-exe-blocked-by-malewarebytes/1791)
**Author:** [@Zoulou](https://bisq.community/u/Zoulou)\ **Replies:** 5\ **Last updated:** [April 24, 2017, 4:20pm UTC](https://bisq.community/t/ips-related-to-tor-exe-blocked-by-malewarebytes/1791 "2017-04-24T16:20:07Z")
Hello, Malwarebytes is sending me alerts when I launch Bistsquare client. It seems incoming requests from tor.exe are blocked. I'm not very tech savy so if it is something I should be worry about please let me know. … --- ## [Error: Transaction did not deserialise completely](https://bisq.community/t/error-transaction-did-not-deserialise-completely/1887)
**Author:** [@au\_Bits](https://bisq.community/u/au_Bits)\ **Replies:** 6\ **Last updated:** [April 23, 2017, 1:13am UTC](https://bisq.community/t/error-transaction-did-not-deserialise-completely/1887 "2017-04-23T01:13:47Z")
Cannot connect to mainnet. --- ## [Is displayed offer book global?](https://bisq.community/t/is-displayed-offer-book-global/294)
**Author:** [@BetterSquare](https://bisq.community/u/BetterSquare)\ **Replies:** 11\ **Last updated:** [April 21, 2017, 2:18pm UTC](https://bisq.community/t/is-displayed-offer-book-global/294 "2017-04-21T14:18:49Z")
Does the offer book I see in the app reflect the complete set of globally available offers or just a subset that my node happens to see in its P2P "network neighborhood"? --- ## [Can I close bitsquare if I wait for the end of a transaction?](https://bisq.community/t/can-i-close-bitsquare-if-i-wait-for-the-end-of-a-transaction/1885)
**Author:** [@erizo](https://bisq.community/u/erizo)\ **Replies:** 1\ **Last updated:** [April 20, 2017, 12:51pm UTC](https://bisq.community/t/can-i-close-bitsquare-if-i-wait-for-the-end-of-a-transaction/1885 "2017-04-20T12:51:04Z")
If I made a SEPA purchase and the transaction is waiting for the payment confirmation, can I close bitsquare or bitsquare must remain running until the transaction is completed? --- ## [Buy BTC setup reverts to sell BTC?](https://bisq.community/t/buy-btc-setup-reverts-to-sell-btc/1874)
**Author:** [@adouga](https://bisq.community/u/adouga)\ **Replies:** 1\ **Last updated:** [April 19, 2017, 4:20am UTC](https://bisq.community/t/buy-btc-setup-reverts-to-sell-btc/1874 "2017-04-19T04:20:44Z")
I have tried to setup a buy offer for BTC, but my offers keep reverting to sell for USD. I did this about 3 times and had to pay the fees. I am carefully reading the buy offer sheet that I want to buy BTC. What am I doin… --- ## [Locked in Multisig for trade](https://bisq.community/t/locked-in-multisig-for-trade/1868)
**Author:** [@adouga](https://bisq.community/u/adouga)\ **Replies:** 3\ **Last updated:** [April 18, 2017, 2:37am UTC](https://bisq.community/t/locked-in-multisig-for-trade/1868 "2017-04-18T02:37:11Z")
I am a new user and attempted my first trade today. I sent funds to seller and he sent coins to me. The transaction is locked in Multisig for trade and ID. I'm not sure what this means? Is this normal? How long could I b… --- ## [Updating bitsquare: is there an easier way? etc](https://bisq.community/t/updating-bitsquare-is-there-an-easier-way-etc/1846)
**Author:** [@floam412](https://bisq.community/u/floam412)\ **Replies:** 3\ **Last updated:** [April 16, 2017, 2:36pm UTC](https://bisq.community/t/updating-bitsquare-is-there-an-easier-way-etc/1846 "2017-04-16T14:36:44Z")
Hey guys, so I've downloaded and ran bitsquare before in the past (0.4.8 deb) just to see what it was all about and kind of forgot about it after a while. Now I'm really interested in trying out bitsquare to see how wel… --- ## [Confirm Payment Receive -\> Completed](https://bisq.community/t/confirm-payment-receive-completed/1855)
**Author:** [@mboehler](https://bisq.community/u/mboehler)\ **Replies:** 6\ **Last updated:** [April 16, 2017, 2:35pm UTC](https://bisq.community/t/confirm-payment-receive-completed/1855 "2017-04-16T14:35:11Z")
I got a warning that said something about the time being halfway over, and that if the remaining time elapsed without the trade being completed a dispute would be filed. Is there anything else I need to do? I have conf… --- ## [Bitcoins never show up in Bitsquare](https://bisq.community/t/bitcoins-never-show-up-in-bitsquare/1840)
**Author:** [@mboehler](https://bisq.community/u/mboehler)\ **Replies:** 6\ **Last updated:** [April 13, 2017, 2:46pm UTC](https://bisq.community/t/bitcoins-never-show-up-in-bitsquare/1840 "2017-04-13T14:46:22Z")
Good morning, Yesterday afternoon, I started using Bitsquare for the first time. I attempted to list 0.1 Bitcoins for sale, and Bitsquare gave me an Bitcoin address to send 0.1313 bitcoins to. I sent the bitcoins, bu… --- ## [Bitsquare wallet safety when compared to other hot wallets?](https://bisq.community/t/bitsquare-wallet-safety-when-compared-to-other-hot-wallets/1792)
**Author:** [@Zoulou](https://bisq.community/u/Zoulou)\ **Replies:** 17\ **Last updated:** [April 12, 2017, 11:16pm UTC](https://bisq.community/t/bitsquare-wallet-safety-when-compared-to-other-hot-wallets/1792 "2017-04-12T23:16:48Z")
Hello, How would you compare Bitsquare wallet to traditional hot wallets when it comes to security issues. Is there a way to make our Bitsquare wallets more secure by using two factors authentication? Thanks in advance… --- ## [Trade not completing](https://bisq.community/t/trade-not-completing/1811)
**Author:** [@valankar](https://bisq.community/u/valankar)\ **Replies:** 12\ **Last updated:** [April 6, 2017, 12:58am UTC](https://bisq.community/t/trade-not-completing/1811 "2017-04-06T00:58:37Z")
My trade: SPCQP is not completing. I have not received a response from the arbitrator. I've already received payment. I tried using PageSigner to show the deposit but it always fails with 'recv: socket timed out'. It … --- ## [Startup does not complete - seems to be waiting on P2P network peers](https://bisq.community/t/startup-does-not-complete-seems-to-be-waiting-on-p2p-network-peers/1801)
**Author:** [@rob](https://bisq.community/u/rob)\ **Replies:** 7\ **Last updated:** [April 4, 2017, 12:48am UTC](https://bisq.community/t/startup-does-not-complete-seems-to-be-waiting-on-p2p-network-peers/1801 "2017-04-04T00:48:16Z")
Hi, About 7 hours ago the application lost its P2P network peers. After a while I restarted the bitsquare application and now it just sits on startup screen with about 8 P2P network peers. (about 7 hours I have waited… --- ## [You have to have Bitsquare open in order to use it?](https://bisq.community/t/you-have-to-have-bitsquare-open-in-order-to-use-it/1804)
**Author:** [@edison](https://bisq.community/u/edison)\ **Replies:** 1\ **Last updated:** [April 3, 2017, 12:04am UTC](https://bisq.community/t/you-have-to-have-bitsquare-open-in-order-to-use-it/1804 "2017-04-03T00:04:27Z")
Is my understanding of Bitsquare correct, in that the only way you can use it is to have the bitsquare desktop client open in order to use it? You can not make a listing and shut down and are able to get a message saying… --- ## [Withdrawal Stuck after failed attempt at trade due to timeouts](https://bisq.community/t/withdrawal-stuck-after-failed-attempt-at-trade-due-to-timeouts/1796)
**Author:** [@justpaul](https://bisq.community/u/justpaul)\ **Replies:** 2\ **Last updated:** [April 1, 2017, 5:33am UTC](https://bisq.community/t/withdrawal-stuck-after-failed-attempt-at-trade-due-to-timeouts/1796 "2017-04-01T05:33:07Z")
Hi, I moved some bitcoin into my bitsquare wallet today to buy some monero. It kept timing out at the end so I decided to cut my losses and withdraw the funds to reluctantly use a centralized exchange. I already had … --- ## [Setting up my account, but no Arbitrators show up to choose (english lang)](https://bisq.community/t/setting-up-my-account-but-no-arbitrators-show-up-to-choose-english-lang/1784)
**Author:** [@rob](https://bisq.community/u/rob)\ **Replies:** 2\ **Last updated:** [March 30, 2017, 1:52pm UTC](https://bisq.community/t/setting-up-my-account-but-no-arbitrators-show-up-to-choose-english-lang/1784 "2017-03-30T13:52:17Z")
As per the title. I have set up everything as far as I know and the only part I cannot set up is the “Arbitrator Selection” The language is set to English and the “Which arbitrators do you accept” selection box does no… --- ## [When buying altcoin Bitsquare failed after deposit payed](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746)
**Author:** [@jjk](https://bisq.community/u/jjk)\ **Replies:** 14\ **Last updated:** [March 24, 2017, 2:21am UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746 "2017-03-24T02:21:35Z")
Attached is the screenshot of when i try to restart Bitsquare Copy of the log file is here: http://slexy.org/raw/s20eKiOYeq The error is \[Transaction did not deserialize completely\] What should I do to get the deposit… --- ## [Cannot open ticket](https://bisq.community/t/cannot-open-ticket/1752)
**Author:** [@defrai](https://bisq.community/u/defrai)\ **Replies:** 4\ **Last updated:** [March 23, 2017, 10:00pm UTC](https://bisq.community/t/cannot-open-ticket/1752 "2017-03-23T22:00:36Z")
Hi all, My very first trade on bitsquare went south! I have this error : An error occurred at task: SignAndFinalizePayoutTx Exception: java.lang.NullPointerException No "Open Ticket" button anywhere, so I did ctrl … --- ## [Transaction not found, withdrawn BTC not in wallet](https://bisq.community/t/transaction-not-found-withdrawn-btc-not-in-wallet/1744)
**Author:** [@kenny](https://bisq.community/u/kenny)\ **Replies:** 9\ **Last updated:** [March 23, 2017, 9:33am UTC](https://bisq.community/t/transaction-not-found-withdrawn-btc-not-in-wallet/1744 "2017-03-23T09:33:44Z")
I withdrew funds from my BitSquare wallet to my personal wallet, and the transaction ID shows 'Not Found' on Tradeblock, with no funds received. 18 hours passed and still no sign of anything. Any idea of what I can do? --- ## [Setting up new account](https://bisq.community/t/setting-up-new-account/180)
**Author:** [@naok](https://bisq.community/u/naok)\ **Replies:** 11\ **Last updated:** [March 21, 2017, 12:21pm UTC](https://bisq.community/t/setting-up-new-account/180 "2017-03-21T12:21:45Z")
Hi, i try to set up new Monero account and I’m asked to enter the address: I supposed that bitsquare should generate the new address for me. Which address then I supposed to put here? --- ## [Payout did not occur after ticker support was close](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720)
**Author:** [@clauher](https://bisq.community/u/clauher)\ **Replies:** 3\ **Last updated:** [March 18, 2017, 6:09pm UTC](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720 "2017-03-18T18:09:00Z")
The transaction was close due to technical problems, (my trading peer opened the ticket). The trade ID is: cz7q50-1d98109e-b886-45aa-9a66-0604dfcbf50f-0499 This was the first time I use bitsquare, so I am not familia… --- ## [Closed Ticket but no solutin](https://bisq.community/t/closed-ticket-but-no-solutin/1715)
**Author:** [@LPINBB](https://bisq.community/u/LPINBB)\ **Replies:** 11\ **Last updated:** [March 18, 2017, 5:46pm UTC](https://bisq.community/t/closed-ticket-but-no-solutin/1715 "2017-03-18T17:46:14Z")
Hi guys, in one of my transaction in which I already paied the Money for the BTC an Ticket was created. But it was already closed as I viewed it and there it says: the peer got an error when he wanted to confirm. he r… --- ## [Withdraw transaction stuck since 3 days](https://bisq.community/t/withdraw-transaction-stuck-since-3-days/1721)
**Author:** [@Dworf](https://bisq.community/u/Dworf)\ **Replies:** 3\ **Last updated:** [March 17, 2017, 7:01pm UTC](https://bisq.community/t/withdraw-transaction-stuck-since-3-days/1721 "2017-03-17T19:01:20Z")
https://tradeblock.com/bitcoin/tx/bd227883a69d1e26b400977575b3fa1f80821378f318c1abeabb3910cf50888c is there any solution for it? [Previous page](https://bisq.community/c/support/18.md?page=69) [Next page](https://bisq.community/c/support/18.md?page=71)