# Support **URL:** https://bisq.community/c/support/18.md?page=71 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 72 --- ## [Offer disappeared without deposit return](https://bisq.community/t/offer-disappeared-without-deposit-return/1712)
**Author:** [@JezT](https://bisq.community/u/JezT)\ **Replies:** 1\ **Last updated:** [March 16, 2017, 1:09pm UTC](https://bisq.community/t/offer-disappeared-without-deposit-return/1712 "2017-03-16T13:09:57Z")
Hi, I had 2 identical 'Buy Bitcoin' offers open, 0.6-1.0 bitcoins at a rate of 950GBP One of them has been accepted, but now both have disappeared. There is nothing in 'My open offers' and the deposit has not been re… --- ## [Switching to a new data directory](https://bisq.community/t/switching-to-a-new-data-directory/1697)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 0\ **Last updated:** [March 14, 2017, 3:12pm UTC](https://bisq.community/t/switching-to-a-new-data-directory/1697 "2017-03-14T15:12:33Z")
There are some reasons why you might want to start over again with a new data directory. You got a bug which screwed up the internal data structure ou want to protect your privacy by separating trades which are connec… --- ## [Tried withdrawing BTC from bitsquare wallet](https://bisq.community/t/tried-withdrawing-btc-from-bitsquare-wallet/1687)
**Author:** [@nrwd2vcvv](https://bisq.community/u/nrwd2vcvv)\ **Replies:** 5\ **Last updated:** [March 14, 2017, 12:47am UTC](https://bisq.community/t/tried-withdrawing-btc-from-bitsquare-wallet/1687 "2017-03-14T00:47:51Z")
I wanted to move some bitcoin from my bitsquare wallet to a different wallet. I am still quite new to bitcoin and there are some things that I don't understand. First, I went to the settings and set the "Withdrawal tr… --- ## [BlockStoreException - corrupted spvchain file](https://bisq.community/t/blockstoreexception-corrupted-spvchain-file/1689)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 0\ **Last updated:** [March 13, 2017, 8:43pm UTC](https://bisq.community/t/blockstoreexception-corrupted-spvchain-file/1689 "2017-03-13T20:43:35Z")
If you get an exception at startup with the text: “Cannot open wallet because of an exception: org.bitcoinj.store.BlockStoreException: org.bitcoinj.store.BlockStoreException:” the Bitsquare.spvchain got corrupted. Th… --- ## [Deposit Not Returned](https://bisq.community/t/deposit-not-returned/1669)
**Author:** [@eldoodeeknay](https://bisq.community/u/eldoodeeknay)\ **Replies:** 3\ **Last updated:** [March 13, 2017, 1:50am UTC](https://bisq.community/t/deposit-not-returned/1669 "2017-03-13T01:50:04Z")
I initiated an offer to buy BTC, the offer was accepted but the agreed-upon payment method wasn't available to the seller (ClearXchange). Bitsquare arbitrator closed the case, but my .03 BTC deposit is not showing up in … --- ## [My First Trade](https://bisq.community/t/my-first-trade/1676)
**Author:** [@beastty](https://bisq.community/u/beastty)\ **Replies:** 10\ **Last updated:** [March 12, 2017, 2:38pm UTC](https://bisq.community/t/my-first-trade/1676 "2017-03-12T14:38:38Z")
Hi all, I opened a new trade to buy BTC with USD and this it what I see... When I look up the transaction id outside of tradeblock, it doesnt seem to exist... Any advice? --- ## [Seed doesnt restore the wallet](https://bisq.community/t/seed-doesnt-restore-the-wallet/1664)
**Author:** [@FiFtHeLeMeNt](https://bisq.community/u/FiFtHeLeMeNt)\ **Replies:** 2\ **Last updated:** [March 11, 2017, 3:12pm UTC](https://bisq.community/t/seed-doesnt-restore-the-wallet/1664 "2017-03-11T15:12:17Z")
I installed bitsquare on my PC and deposited 1 BTC inside it. Then I found out that bitsquare should be running 24/7 to do the trade. so I decided to install it on my dedicated server and restore my wallet using the seed… --- ## [How to spend bitcoins in Bitsquare](https://bisq.community/t/how-to-spend-bitcoins-in-bitsquare/1641)
**Author:** [@placidone70](https://bisq.community/u/placidone70)\ **Replies:** 7\ **Last updated:** [March 8, 2017, 3:31am UTC](https://bisq.community/t/how-to-spend-bitcoins-in-bitsquare/1641 "2017-03-08T03:31:42Z")
Hallo to everybody, this is my first message. I just built a new account onto the application and found my wallet whit some fraction of bitcoin. Now I wan't to know: how can eventually i transfer bitcoin from the local w… --- ## [Zip code mandatory for SEPA money wire](https://bisq.community/t/zip-code-mandatory-for-sepa-money-wire/1631)
**Author:** [@torusJKL](https://bisq.community/u/torusJKL)\ **Replies:** 6\ **Last updated:** [March 8, 2017, 12:24am UTC](https://bisq.community/t/zip-code-mandatory-for-sepa-money-wire/1631 "2017-03-08T00:24:57Z")
I'm trying to do a SEPA money wire to pay for BTC. But my bank needs the zip code of the recipient in order to execute it. Has any one encountered this? Is there a way to ask the recipient for his/her zip code? Thank… --- ## [No payment confirmation or arbitrator contact](https://bisq.community/t/no-payment-confirmation-or-arbitrator-contact/1647)
**Author:** [@bitguy](https://bisq.community/u/bitguy)\ **Replies:** 5\ **Last updated:** [March 7, 2017, 6:16pm UTC](https://bisq.community/t/no-payment-confirmation-or-arbitrator-contact/1647 "2017-03-07T18:16:39Z")
I'm having problems with the trade bjrmtrw. I haven't gotten a confirmation for my payment from the seller and after opening a dispute I haven't gotten any contact from any arbitrator either (only the initial system mess… --- ## [I'm still waiting for BTC](https://bisq.community/t/im-still-waiting-for-btc/1639)
**Author:** [@rishab108](https://bisq.community/u/rishab108)\ **Replies:** 5\ **Last updated:** [March 6, 2017, 5:13pm UTC](https://bisq.community/t/im-still-waiting-for-btc/1639 "2017-03-06T17:13:32Z")
Some days ago, I had an issue with a payment, and opened a ticket, that was settled by an arbitrator. This is a quote from the final message from the arbitrator: It seems that this payout was never actually paid. When … --- ## [Bitsquare won't start with exception "Could not create JavaWatchObserver"](https://bisq.community/t/bitsquare-wont-start-with-exception-could-not-create-javawatchobserver/1259)
**Author:** [@df2rg45](https://bisq.community/u/df2rg45)\ **Replies:** 14\ **Last updated:** [March 6, 2017, 7:24am UTC](https://bisq.community/t/bitsquare-wont-start-with-exception-could-not-create-javawatchobserver/1259 "2017-03-06T07:24:47Z")
Hi, has anyone encountered the problem of a not starting bitsquare on ubuntu although it was running before? I get this message in the log: ... \[JavaFX Application Thread\] INFO i.b.c.u.Utilities: os.name: Linux ... \[… --- ## [Dash trade not showing on app, still there on markets webpage](https://bisq.community/t/dash-trade-not-showing-on-app-still-there-on-markets-webpage/1633)
**Author:** [@Mayah](https://bisq.community/u/Mayah)\ **Replies:** 6\ **Last updated:** [March 5, 2017, 2:47am UTC](https://bisq.community/t/dash-trade-not-showing-on-app-still-there-on-markets-webpage/1633 "2017-03-05T02:47:56Z")
Hi, it looks like DASH trading disappeared from the main application. However old orders still appear here https://market.bitsquare.io/?market=dash\_btc What is happening ? Btw, thank you for the great app :slight\_smi… --- ## [Cannot "Create new account"](https://bisq.community/t/cannot-create-new-account/1625)
**Author:** [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\ **Replies:** 5\ **Last updated:** [March 4, 2017, 10:34pm UTC](https://bisq.community/t/cannot-create-new-account/1625 "2017-03-04T22:34:19Z")
I have version v0.4.9.9 I am trying to add a new account but I can’t, because the “Save new account” button is grey. It seems to be the same for various payment methods. --- ## [Peer did pay but didn't "intitiate payment"](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630)
**Author:** [@rik](https://bisq.community/u/rik)\ **Replies:** 2\ **Last updated:** [March 4, 2017, 8:33am UTC](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630 "2017-03-04T08:33:56Z")
Hello all, My peer paid me (correct name, message and account), but I can't confirm the payment because the peer did not click on "payment started". Should I wait for the trade to expire or can I contact the arbitrat… --- ## [Transaction rejected by node. Reason: None Standard OP\_RETURN](https://bisq.community/t/transaction-rejected-by-node-reason-none-standard-op-return/1617)
**Author:** [@Bitnaut](https://bisq.community/u/Bitnaut)\ **Replies:** 2\ **Last updated:** [March 1, 2017, 8:00pm UTC](https://bisq.community/t/transaction-rejected-by-node-reason-none-standard-op-return/1617 "2017-03-01T20:00:58Z")
I started a Bitsquare trade. I check the deposit transaction ID and BlockChain.info replies Transaction rejected by our node. Reason: None Standard Script Output OP\_RETURN bb711ae9efe2e5addfd50ba2d30aaba424457cb7590dc… --- ## [Privacy: New Tor Address / Identity](https://bisq.community/t/privacy-new-tor-address-identity/1615)
**Author:** [@phosphor](https://bisq.community/u/phosphor)\ **Replies:** 2\ **Last updated:** [March 1, 2017, 3:20pm UTC](https://bisq.community/t/privacy-new-tor-address-identity/1615 "2017-03-01T15:20:45Z")
Is it possible to create a new Tor Address / Identity? --- ## [Cash Deposit, details do not match](https://bisq.community/t/cash-deposit-details-do-not-match/837)
**Author:** [@oldbeef](https://bisq.community/u/oldbeef)\ **Replies:** 6\ **Last updated:** [February 26, 2017, 10:26pm UTC](https://bisq.community/t/cash-deposit-details-do-not-match/837 "2017-02-26T22:26:21Z")
I have an open cash deposit trade (to buy) and went to the bank to make the payment. However at the bank the teller told me the name and account details given to me do not match (specifically, the name is wrong). I did … --- ## [Paid taker fee but the trade didn't happen](https://bisq.community/t/paid-taker-fee-but-the-trade-didnt-happen/1605)
**Author:** [@leo](https://bisq.community/u/leo)\ **Replies:** 0\ **Last updated:** [February 25, 2017, 3:05pm UTC](https://bisq.community/t/paid-taker-fee-but-the-trade-didnt-happen/1605 "2017-02-25T15:05:03Z")
Hi, I tried to buy bitcoin using Bitsquare but I got this error: (see screenshot) I paid the taker fee. How to recover it? --- ## [0.4.9.9 - Remove offer button does nothing](https://bisq.community/t/0-4-9-9-remove-offer-button-does-nothing/1600)
**Author:** [@ronohara](https://bisq.community/u/ronohara)\ **Replies:** 2\ **Last updated:** [February 25, 2017, 1:27pm UTC](https://bisq.community/t/0-4-9-9-remove-offer-button-does-nothing/1600 "2017-02-25T13:27:32Z")
Hi ... 0.4.9.9 under Linux. Created an offer BTC/GBP ... I can see the offer, and I am offered a Remove button, but when I click that button nothing happens Screen shot: https://postimg.org/image/ddtqgvgmf/ Ron --- ## [Transaction ID Error after Empty Wallet](https://bisq.community/t/transaction-id-error-after-empty-wallet/1597)
**Author:** [@df2rg45](https://bisq.community/u/df2rg45)\ **Replies:** 2\ **Last updated:** [February 24, 2017, 4:55pm UTC](https://bisq.community/t/transaction-id-error-after-empty-wallet/1597 "2017-02-24T16:55:03Z")
Hi there, i tried to transfer my bitcoins temporarily to another wallet. Therefore I choose empty wallet. I saw topics talking about long confirmation periods, but I think in my case the transaction did not get created… --- ## [Sweeping or Importing Paper Wallets](https://bisq.community/t/sweeping-or-importing-paper-wallets/1574)
**Author:** [@NouveauJour](https://bisq.community/u/NouveauJour)\ **Replies:** 1\ **Last updated:** [February 21, 2017, 5:53pm UTC](https://bisq.community/t/sweeping-or-importing-paper-wallets/1574 "2017-02-21T17:53:19Z")
Hi There - Would it be possible to add the ability to import or sweep a paper wallet into Bitsquare? I'd like the ability to sell off Bitcoins from a paper wallet but there doesn't seem to be any way to conveniently do … --- ## [I'm new and want to make a test trade](https://bisq.community/t/im-new-and-want-to-make-a-test-trade/1569)
**Author:** [@nils00](https://bisq.community/u/nils00)\ **Replies:** 5\ **Last updated:** [February 21, 2017, 9:23am UTC](https://bisq.community/t/im-new-and-want-to-make-a-test-trade/1569 "2017-02-21T09:23:28Z")
Hi, I just installed bitsquare and I want to make a test trade. For that I would like to have a partner to trade a small amount with me and to help me with any problems on that way. I have 0.03 deposit in another wallet. … --- ## [clearXchange verification trouble and remaining time too short](https://bisq.community/t/clearxchange-verification-trouble-and-remaining-time-too-short/1553)
**Author:** [@Earthlark](https://bisq.community/u/Earthlark)\ **Replies:** 4\ **Last updated:** [February 20, 2017, 1:35pm UTC](https://bisq.community/t/clearxchange-verification-trouble-and-remaining-time-too-short/1553 "2017-02-20T13:35:09Z")
This is my first time exchanging fiat (via clearXchange) for bitcoin and I’m having a little trouble with it. The fiat seller tried sending me $ via clearXchange, but was notified that only banks in the network could rec… --- ## [Help - "Waiting for blockchain confirmation" but no transaction ID](https://bisq.community/t/help-waiting-for-blockchain-confirmation-but-no-transaction-id/1561)
**Author:** [@slo](https://bisq.community/u/slo)\ **Replies:** 9\ **Last updated:** [February 19, 2017, 7:58pm UTC](https://bisq.community/t/help-waiting-for-blockchain-confirmation-but-no-transaction-id/1561 "2017-02-19T19:58:57Z")
I posted an offer to purchase bitcoins which was accepted at some point while I was away from my computer. The Trade says that it is waiting for blockchain confirmation, but there is no deposit transaction ID in the box… --- ## [I think I lost $685 because of a Bitsquare Error](https://bisq.community/t/i-think-i-lost-685-because-of-a-bitsquare-error/1543)
**Author:** [@MrRobot](https://bisq.community/u/MrRobot)\ **Replies:** 5\ **Last updated:** [February 18, 2017, 12:03am UTC](https://bisq.community/t/i-think-i-lost-685-because-of-a-bitsquare-error/1543 "2017-02-18T00:03:02Z")
I sent all my btc to Bitsquare thinking it was awesome and at the next day it gives me an error that I can't even start/open the wallet. WTF? Error: Cannot open wallet because of an exception: org.bitcoinj.store.Bloc… --- ## [Phishing email?](https://bisq.community/t/phishing-email/1520)
**Author:** [@in-cred-u-lous](https://bisq.community/u/in-cred-u-lous)\ **Replies:** 4\ **Last updated:** [February 13, 2017, 11:12pm UTC](https://bisq.community/t/phishing-email/1520 "2017-02-13T23:12:43Z")
I received this email today: hi, i saw that the trade with id \[REMOVED\] still has no payout tx. it might be that both of you have not been online or that a bug caused the problem. please get in touch with me then i c… --- ## [How do I register? Okpay questions](https://bisq.community/t/how-do-i-register-okpay-questions/1519)
**Author:** [@bestseller](https://bisq.community/u/bestseller)\ **Replies:** 5\ **Last updated:** [February 13, 2017, 5:00pm UTC](https://bisq.community/t/how-do-i-register-okpay-questions/1519 "2017-02-13T17:00:09Z")
Hello!!! Please I don't really understand this site. 1) how do I register? 2)is Okpay allowed for payment and withdrawal) 3)how fast can you get you Okpay paid into your account? 4)how many times are you all… --- ## [Most offers are already v0.4.9.9! Thanks!](https://bisq.community/t/most-offers-are-already-v0-4-9-9-thanks/1513)
**Author:** [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Replies:** 2\ **Last updated:** [February 13, 2017, 11:01am UTC](https://bisq.community/t/most-offers-are-already-v0-4-9-9-thanks/1513 "2017-02-13T11:01:57Z")
Thanks guys for updating so quickly and with so little headache! Appreciate to have such a cool community! :wink: --- ## [Not too sure](https://bisq.community/t/not-too-sure/1505)
**Author:** [@wicker](https://bisq.community/u/wicker)\ **Replies:** 0\ **Last updated:** [February 12, 2017, 10:42am UTC](https://bisq.community/t/not-too-sure/1505 "2017-02-12T10:42:52Z")
hey guys ~ i decided to finally try out bitsquare... so...im assuming it's obv for noobs? you can't make any $ as a lender, and there are m an y quicker ways to buy btc w/o all the extra work/hassle & dep you guys … [Previous page](https://bisq.community/c/support/18.md?page=70) [Next page](https://bisq.community/c/support/18.md?page=72)