# Support **URL:** https://bisq.community/c/support/18.md?page=72 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 73 --- ## [Arbitrator Hasn't responded](https://bisq.community/t/arbitrator-hasnt-responded/718)
**Author:** [@VKostas](https://bisq.community/u/VKostas)\ **Replies:** 5\ **Last updated:** [February 11, 2017, 4:58pm UTC](https://bisq.community/t/arbitrator-hasnt-responded/718 "2017-02-11T16:58:33Z")
Hey guys, I bought some BTC on Bitsquare, opened trade on the 19th of September. There were some issues and I chatted with an arbitrator, issues were resolved but the trade hasn't gone through yet. The arbitrator hasn'… --- ## [How to recover coins when transaction does not confirm?](https://bisq.community/t/how-to-recover-coins-when-transaction-does-not-confirm/1459)
**Author:** [@bazarov](https://bisq.community/u/bazarov)\ **Replies:** 3\ **Last updated:** [February 4, 2017, 3:52am UTC](https://bisq.community/t/how-to-recover-coins-when-transaction-does-not-confirm/1459 "2017-02-04T03:52:30Z")
Hi, I am also experiencing the transactions not confirming issue and I'm very worried I may lose my coins. I am buying coins. The taker fee and Deposit transaction ID are both confirmed. The seller opened a dispute w… --- ## [Can't confirm the payment?](https://bisq.community/t/cant-confirm-the-payment/1453)
**Author:** [@Xabitsquare](https://bisq.community/u/Xabitsquare)\ **Replies:** 2\ **Last updated:** [February 3, 2017, 2:06pm UTC](https://bisq.community/t/cant-confirm-the-payment/1453 "2017-02-03T14:06:41Z")
Hello, I buyed BTC and payed the money and confirmed the payment. After 2 days the seller send me a small payment back to tell me, (over the payment reason) that he got the money but can't give me the BTC, because I need… --- ## [Stuck on waiting for confirmation](https://bisq.community/t/stuck-on-waiting-for-confirmation/1050)
**Author:** [@tschauner-s](https://bisq.community/u/tschauner-s)\ **Replies:** 20\ **Last updated:** [February 2, 2017, 3:39am UTC](https://bisq.community/t/stuck-on-waiting-for-confirmation/1050 "2017-02-02T03:39:11Z")
Wanted to buy BTC, had a timeout error. Trade ID = 377db589-87c8-48f2-83ef-9e8ffa2f519b Now I am stuck on “Waiting for blockchain confirmation” and “Deposit transaction ID” is empty. Never had an issue before. --- ## [Can Someone help me around Pls?/](https://bisq.community/t/can-someone-help-me-around-pls/1443)
**Author:** [@iamnanne](https://bisq.community/u/iamnanne)\ **Replies:** 1\ **Last updated:** [February 2, 2017, 12:36am UTC](https://bisq.community/t/can-someone-help-me-around-pls/1443 "2017-02-02T00:36:09Z")
Am new here and need help around, anyone interested can help me find my way around. Thanks --- ## [Multiple list items of the same offer](https://bisq.community/t/multiple-list-items-of-the-same-offer/1437)
**Author:** [@cube](https://bisq.community/u/cube)\ **Replies:** 1\ **Last updated:** [January 30, 2017, 9:57pm UTC](https://bisq.community/t/multiple-list-items-of-the-same-offer/1437 "2017-01-30T21:57:36Z")
Couple of days ago I wanted to place an offer to sell btc. Bitsquare client (v0.4.9.8) wasn't able to successfully process my offer on the final step "Confirm offer to sell bitcoin" dialog. Instead an error dialog appear… --- ## [How do I know the transaction is released or cancelled after the dispute?](https://bisq.community/t/how-do-i-know-the-transaction-is-released-or-cancelled-after-the-dispute/1427)
**Author:** [@johnyj](https://bisq.community/u/johnyj)\ **Replies:** 6\ **Last updated:** [January 30, 2017, 1:02am UTC](https://bisq.community/t/how-do-i-know-the-transaction-is-released-or-cancelled-after-the-dispute/1427 "2017-01-30T01:02:22Z")
I received a strange bitcoin sell order where it took almost 20 hours for bitcoin to deposit into bitsqure, and the seller even fired a dispute after a day. But then I paid the bitcoin seller and he was not able to rele… --- ## [Kaspersky recently recognized all the DLLs and exes in Bit square as trojans](https://bisq.community/t/kaspersky-recently-recognized-all-the-dlls-and-exes-in-bit-square-as-trojans/1283)
**Author:** [@Linrono](https://bisq.community/u/Linrono)\ **Replies:** 9\ **Last updated:** [January 28, 2017, 4:55pm UTC](https://bisq.community/t/kaspersky-recently-recognized-all-the-dlls-and-exes-in-bit-square-as-trojans/1283 "2017-01-28T16:55:57Z")
Quite a while ago, I installed Bitsquare from the main website because I wanted to check out the idea. Yesterday, I loaded up Bitsquare as I had done before. This time, as it was updating, my installation of Kaspersky fl… --- ## [Waiting on Blockchain - AUS](https://bisq.community/t/waiting-on-blockchain-aus/1402)
**Author:** [@saltlauren](https://bisq.community/u/saltlauren)\ **Replies:** 9\ **Last updated:** [January 27, 2017, 2:49am UTC](https://bisq.community/t/waiting-on-blockchain-aus/1402 "2017-01-27T02:49:31Z")
Hello, hoping someone can assist. First time buying Bitcoins through Bitsquare through National Bank Transfer. I read in BitSquares FAQ’s that purchasing is usually a 10 minute process. I am slightly worried as it has … --- ## [Best payment method to stay as anonymous as possible?](https://bisq.community/t/best-payment-method-to-stay-as-anonymous-as-possible/1420)
**Author:** [@nope](https://bisq.community/u/nope)\ **Replies:** 1\ **Last updated:** [January 27, 2017, 1:32am UTC](https://bisq.community/t/best-payment-method-to-stay-as-anonymous-as-possible/1420 "2017-01-27T01:32:22Z")
Hi! I am about to create an account and I have been asked what payment method I would use but I got no idea which one to pick... So could anyone please tell me which one would keep me anonymous the most? I think the bank… --- ## [Tried to create a new buy order which failed. Missing coins from wallet](https://bisq.community/t/tried-to-create-a-new-buy-order-which-failed-missing-coins-from-wallet/1406)
**Author:** [@johnsnow111](https://bisq.community/u/johnsnow111)\ **Replies:** 2\ **Last updated:** [January 26, 2017, 7:49pm UTC](https://bisq.community/t/tried-to-create-a-new-buy-order-which-failed-missing-coins-from-wallet/1406 "2017-01-26T19:49:31Z")
I started a transaction today which gave an error and told me to restart and try again. Upon restart I am missing the 0.1 deposit and the associated fees. https://blockchain.info/tx/fc40ce95743d5b304c3ec8fa46f5cd8cd2d… --- ## [Placed 2 orders. No response yet after paying first order, should I be cautious or pay second order?](https://bisq.community/t/placed-2-orders-no-response-yet-after-paying-first-order-should-i-be-cautious-or-pay-second-order/1390)
**Author:** [@kristof123](https://bisq.community/u/kristof123)\ **Replies:** 3\ **Last updated:** [January 22, 2017, 12:35pm UTC](https://bisq.community/t/placed-2-orders-no-response-yet-after-paying-first-order-should-i-be-cautious-or-pay-second-order/1390 "2017-01-22T12:35:42Z")
I am new to bitcoin. I wanted to buy my first bitcoin from Bitsquare. I placed 2 offers last week of 1 BTC. Since it was my first buy, I first wanted to receive my first bitcoins, before I would do a second bank transact… --- ## [Lost access to digital banking mid-trade. What should I do?](https://bisq.community/t/lost-access-to-digital-banking-mid-trade-what-should-i-do/614)
**Author:** [@catcar](https://bisq.community/u/catcar)\ **Replies:** 17\ **Last updated:** [January 22, 2017, 12:19pm UTC](https://bisq.community/t/lost-access-to-digital-banking-mid-trade-what-should-i-do/614 "2017-01-22T12:19:55Z")
I have had offers open to buy Bitcoin for a while and someone recently accepted an offer and tried to sell a small amount to me. However when I tried to pay, I discovered I have lost access to my online bank account. I… --- ## [Stuck in arbitration](https://bisq.community/t/stuck-in-arbitration/1360)
**Author:** [@herm](https://bisq.community/u/herm)\ **Replies:** 2\ **Last updated:** [January 19, 2017, 8:33am UTC](https://bisq.community/t/stuck-in-arbitration/1360 "2017-01-19T08:33:31Z")
I currently have 2 trades stuck in arbitration with no response from the arbitrator for the past couple of days. Any suggestions on how I can get this resolved? --- ## [Switching off Bitsquare while in the middle of trade](https://bisq.community/t/switching-off-bitsquare-while-in-the-middle-of-trade/1362)
**Author:** [@Stam](https://bisq.community/u/Stam)\ **Replies:** 1\ **Last updated:** [January 18, 2017, 7:01pm UTC](https://bisq.community/t/switching-off-bitsquare-while-in-the-middle-of-trade/1362 "2017-01-18T19:01:18Z")
Hi all. I'm just in the middle of my first trading (GBP/BTC). I offered to buy 0.3 BTC and yesterday someone accepted and sent me the amount. After the transaction was confirmed I made the payment (in GBP - national ba… --- ## [Support for BWP (Botswana Pula)?](https://bisq.community/t/support-for-bwp-botswana-pula/1110)
**Author:** [@nikolajsheller](https://bisq.community/u/nikolajsheller)\ **Replies:** 3\ **Last updated:** [January 15, 2017, 11:17pm UTC](https://bisq.community/t/support-for-bwp-botswana-pula/1110 "2017-01-15T23:17:47Z")
I would like to sell and buy Bitcoin using BWP. This currency is not available at the moment. Is it possible to add this currency? --- ## [Run Bitsquare with custom data directory?](https://bisq.community/t/run-bitsquare-with-custom-data-directory/1220)
**Author:** [@pinheadmz](https://bisq.community/u/pinheadmz)\ **Replies:** 1\ **Last updated:** [January 13, 2017, 7:21pm UTC](https://bisq.community/t/run-bitsquare-with-custom-data-directory/1220 "2017-01-13T19:21:58Z")
I like to keep all my Bitcoin wallets on removable storage. Is there a config file or launch argument I can pass to the application to direct all data and wallet information to a specific directory? Thanks! --- ## [Open Support ticket or confirm payment?](https://bisq.community/t/open-support-ticket-or-confirm-payment/577)
**Author:** [@BitConcerned](https://bisq.community/u/BitConcerned)\ **Replies:** 17\ **Last updated:** [January 13, 2017, 7:20pm UTC](https://bisq.community/t/open-support-ticket-or-confirm-payment/577 "2017-01-13T19:20:55Z")
I received payment to my bank today, for a Bitcoin sell transaction of yesterday with details which were similar but different to what I was told would be used. I remember in the pop-ups on Bitsquare to open a support … --- ## [Bugs in 0.4.9.8](https://bisq.community/t/bugs-in-0-4-9-8/1131)
**Author:** [@Dworf](https://bisq.community/u/Dworf)\ **Replies:** 2\ **Last updated:** [January 10, 2017, 2:28pm UTC](https://bisq.community/t/bugs-in-0-4-9-8/1131 "2017-01-10T14:28:16Z")
Market-\>Trades list contains a trade which has been canceled by arbitration: Funds-\>Transactions (multisig deposit): \[image\] Market-\>Trades: \[image\] Portfolio-\>History: \[image\] Support Ticket: \[image\] I cannot … --- ## [Confirm Receipt Not Working](https://bisq.community/t/confirm-receipt-not-working/1108)
**Author:** [@iambitman](https://bisq.community/u/iambitman)\ **Replies:** 1\ **Last updated:** [January 7, 2017, 4:01am UTC](https://bisq.community/t/confirm-receipt-not-working/1108 "2017-01-07T04:01:22Z")
I have been trying to confirm receipt of funds on a trade and when I push the "confirm" button, a spinning logo pops up and just keeps spinning eventually stopping without confirming. I've tried about 8 times now. Trade … --- ## [PAYM and CASH DEPOSIT UK](https://bisq.community/t/paym-and-cash-deposit-uk/1103)
**Author:** [@gobitsquare](https://bisq.community/u/gobitsquare)\ **Replies:** 1\ **Last updated:** [January 6, 2017, 10:08pm UTC](https://bisq.community/t/paym-and-cash-deposit-uk/1103 "2017-01-06T22:08:09Z")
I am using PAYM which is a very safe mobile payment with many High Street banks. You just provide UK mobile to send to and name to see, whether it matched on the receiving account. Sending are limited to 250 pounds but f… --- ## [Bitcoin transaction fee](https://bisq.community/t/bitcoin-transaction-fee/1098)
**Author:** [@Howdy](https://bisq.community/u/Howdy)\ **Replies:** 2\ **Last updated:** [January 6, 2017, 1:34am UTC](https://bisq.community/t/bitcoin-transaction-fee/1098 "2017-01-06T01:34:22Z")
Hello, here is what happened: "The transaction contains a relatively low transaction fee. Currently the recommended fee is 0.0000011 per Byte. Your transaction was 633 Bytes so a fee of 0.0006963 BTC would be recommende… --- ## [Backup of Wallet](https://bisq.community/t/backup-of-wallet/1079)
**Author:** [@jdh015232](https://bisq.community/u/jdh015232)\ **Replies:** 6\ **Last updated:** [December 31, 2016, 6:17pm UTC](https://bisq.community/t/backup-of-wallet/1079 "2016-12-31T18:17:54Z")
Hello, so my hard drive crashes, and i only had my seed backed up. i did not realize i would need anything more than this to get my wallets back...so if i did not back up the data directory, is it possible to restore my … --- ## [Recover from an accidentally snapshot restore](https://bisq.community/t/recover-from-an-accidentally-snapshot-restore/656)
**Author:** [@Cryptour](https://bisq.community/u/Cryptour)\ **Replies:** 3\ **Last updated:** [December 31, 2016, 11:32am UTC](https://bisq.community/t/recover-from-an-accidentally-snapshot-restore/656 "2016-12-31T11:32:26Z")
Hi, I’ve install the bitsquare to a linux virtual machine. I made a btc buy order which successfully confirmed and also the funds deposited to a new bitsquare wallet address. But for bad luck, I made a snapshot restore… --- ## [Installation problem "error invoking method" and "failed to launch JVM"](https://bisq.community/t/installation-problem-error-invoking-method-and-failed-to-launch-jvm/1027)
**Author:** [@owen358](https://bisq.community/u/owen358)\ **Replies:** 12\ **Last updated:** [December 30, 2016, 3:11pm UTC](https://bisq.community/t/installation-problem-error-invoking-method-and-failed-to-launch-jvm/1027 "2016-12-30T15:11:09Z")
I had bitsquare installed last week and it seemed to run, although i didnt use it to make any trades, Just opened it briefly. I had to do a system restore and i think it removed it. becasue the folder and icon were there… --- ## [I tried to take an offer and failed (I paid taker fee, how to recover?)](https://bisq.community/t/i-tried-to-take-an-offer-and-failed-i-paid-taker-fee-how-to-recover/998)
**Author:** [@leo](https://bisq.community/u/leo)\ **Replies:** 13\ **Last updated:** [December 30, 2016, 10:57am UTC](https://bisq.community/t/i-tried-to-take-an-offer-and-failed-i-paid-taker-fee-how-to-recover/998 "2016-12-30T10:57:58Z")
See the screenshots to understand the problem: How to recover the taker fee? --- ## [Issue with arbitrator](https://bisq.community/t/issue-with-arbitrator/1009)
**Author:** [@Gabalyno](https://bisq.community/u/Gabalyno)\ **Replies:** 5\ **Last updated:** [December 29, 2016, 7:29am UTC](https://bisq.community/t/issue-with-arbitrator/1009 "2016-12-29T07:29:00Z")
Hi all. I have stoped operation due to techtical problem and trade period is over. But arbitrator don't respond and bitcoins didn't returned. Could you advise how to "influence" to arbitrator? Maybe there is some super… --- ## [Double offer listed (again)](https://bisq.community/t/double-offer-listed-again/1054)
**Author:** [@publicdomain](https://bisq.community/u/publicdomain)\ **Replies:** 2\ **Last updated:** [December 22, 2016, 11:54pm UTC](https://bisq.community/t/double-offer-listed-again/1054 "2016-12-22T23:54:12Z")
Hello, I have tried to create an offer, after a couple of failures I restarted the app and created the offer again. No the offer is listed twice (again) - If I cancel it I loose the offer fee as well! What shall I… --- ## [Opened trade no deposit transaction id](https://bisq.community/t/opened-trade-no-deposit-transaction-id/1021)
**Author:** [@mmk780](https://bisq.community/u/mmk780)\ **Replies:** 5\ **Last updated:** [December 18, 2016, 11:17pm UTC](https://bisq.community/t/opened-trade-no-deposit-transaction-id/1021 "2016-12-18T23:17:24Z")
Hi I have opened a trade to sell bitcoin but its stuck at waiting for confirmation i read that i should open a dispute but when i want to open one nothing happens can you help me out with this matter thank you --- ## [Transaction id in "open trades" differs from the one used, stuck on "waiting for confirmation"](https://bisq.community/t/transaction-id-in-open-trades-differs-from-the-one-used-stuck-on-waiting-for-confirmation/996)
**Author:** [@xktm](https://bisq.community/u/xktm)\ **Replies:** 2\ **Last updated:** [December 17, 2016, 9:31pm UTC](https://bisq.community/t/transaction-id-in-open-trades-differs-from-the-one-used-stuck-on-waiting-for-confirmation/996 "2016-12-17T21:31:26Z")
new to bitsquare, and i guess i did something wrong: wanted to sell btc (small amount for starters, 0.1btc) so i took an offer listed. sent the amount including fees with my external wallet (electrum) to the address prov… [Previous page](https://bisq.community/c/support/18.md?page=71) [Next page](https://bisq.community/c/support/18.md?page=73)