# Support

**URL:** https://bisq.community/c/support/18.md?page=8

[Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md)

**Page:** 9

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## [How to upgrade from 1.4.2 to current and retrieve wallet and failed trade locked funds?](https://bisq.community/t/how-to-upgrade-from-1-4-2-to-current-and-retrieve-wallet-and-failed-trade-locked-funds/11644)

<div class="topic-metadata">

**Author:** [@Sunny](https://bisq.community/u/Sunny)\
**Replies:** 3\
**Last updated:** [August 7, 2022, 6:46am UTC](https://bisq.community/t/how-to-upgrade-from-1-4-2-to-current-and-retrieve-wallet-and-failed-trade-locked-funds/11644 "2022-08-07T06:46:36Z")

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I have had a corrupted installation of Bisq 1.4.2 with funds in wallet and mucho locked funds in failed trades that hasnt been able to start because of corrupted SPV data & Corrupted tor client for a long time. Is there…

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## [Possible Fraud](https://bisq.community/t/possible-fraud/11646)

<div class="topic-metadata">

**Author:** [@Me1](https://bisq.community/u/Me1)\
**Replies:** 5\
**Last updated:** [August 6, 2022, 8:38pm UTC](https://bisq.community/t/possible-fraud/11646 "2022-08-06T20:38:33Z")

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Hi Guys, Yesterday I made a buying offer for 0.08BTC, it got accepted by a seller almost immediately. Today I made the bank transfer and confirmed that the payment is started. The buyer confirmed the payment immediatel…

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## [Bisq with Samourai RoninDojo](https://bisq.community/t/bisq-with-samourai-ronindojo/9694)

<div class="topic-metadata">

**Author:** [@Ross](https://bisq.community/u/Ross)\
**Replies:** 3\
**Last updated:** [July 27, 2022, 1:53am UTC](https://bisq.community/t/bisq-with-samourai-ronindojo/9694 "2022-07-27T01:53:18Z")

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Is anyone doing this? https://code.samourai.io/ronindojo/RoninDojo/-/wikis/Bisq-Decentralized-Exchange What would the benefit be? Does it mean my Bisq instance would be running all the time even if my PC is off?

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## [Sendet btc stuck](https://bisq.community/t/sendet-btc-stuck/11637)

<div class="topic-metadata">

**Author:** [@valentino770](https://bisq.community/u/valentino770)\
**Replies:** 1\
**Last updated:** [July 26, 2022, 8:15am UTC](https://bisq.community/t/sendet-btc-stuck/11637 "2022-07-26T08:15:24Z")

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Hi, i sendet btc and im still waiting for the arrival. Blockchain says: Transaktion 4498cdf94f8e27f92b2ea6ed31f58fd45be10aa007ead6b0805efd5ceb563cfd Transaktion not found. Do you have an idea? Thank you …

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## [Error reply: Invalid key type After Upgrading To 1.9.4](https://bisq.community/t/error-reply-invalid-key-type-after-upgrading-to-1-9-4/11633)

<div class="topic-metadata">

**Author:** [@azoundria](https://bisq.community/u/azoundria)\
**Replies:** 1\
**Last updated:** [July 24, 2022, 8:31am UTC](https://bisq.community/t/error-reply-invalid-key-type-after-upgrading-to-1-9-4/11633 "2022-07-24T08:31:08Z")

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I had opened BISQ just fine and it prompted me to do an upgrade to 1.9.4 just a few moments ago. I think the last version was 1.5.5 (I haven’t used it in a while). It seemed like the upgrade was successfully installed bu…

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## [Not available funds from receiving address](https://bisq.community/t/not-available-funds-from-receiving-address/11631)

<div class="topic-metadata">

**Author:** [@membiracaa](https://bisq.community/u/membiracaa)\
**Replies:** 2\
**Last updated:** [July 22, 2022, 1:40pm UTC](https://bisq.community/t/not-available-funds-from-receiving-address/11631 "2022-07-22T13:40:17Z")

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Hi, I have been working on this issue that is a lot worring to me. My account balance is current different from the avaiable funds, with a missing BTC value of 0.09697813. See two pictures below: What is most scarrin…

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## [Installing Bisq from SnapCraft on R-Pi4 issues](https://bisq.community/t/installing-bisq-from-snapcraft-on-r-pi4-issues/11625)

<div class="topic-metadata">

**Author:** [@Castle\_Romeo](https://bisq.community/u/Castle_Romeo)\
**Replies:** 2\
**Last updated:** [July 20, 2022, 12:50pm UTC](https://bisq.community/t/installing-bisq-from-snapcraft-on-r-pi4-issues/11625 "2022-07-20T12:50:26Z")

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Hello, I am trying to install the Bisq Desktop on my Raspberry Pi 4 via Raspbian Buster (Arm Hard Float / ARM32). What libraries do I need and how do I make this software actually WORK on my setup?? Much Thanx in Adva…

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## [Can't spend BISQ](https://bisq.community/t/cant-spend-bisq/11614)

<div class="topic-metadata">

**Author:** [@mathcs](https://bisq.community/u/mathcs)\
**Replies:** 4\
**Last updated:** [July 12, 2022, 12:18pm UTC](https://bisq.community/t/cant-spend-bisq/11614 "2022-07-12T12:18:58Z")

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I bought BSQ a few weeks ago but I can’t use then because I always get the same message: You’ll need more BSQ to do this transaction—the last 5.46 BSQ in your wallet cannot be used to pay trade fees because of dus…

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## [Having two Bisq installations](https://bisq.community/t/having-two-bisq-installations/11617)

<div class="topic-metadata">

**Author:** [@Droidus](https://bisq.community/u/Droidus)\
**Replies:** 3\
**Last updated:** [July 11, 2022, 11:53am UTC](https://bisq.community/t/having-two-bisq-installations/11617 "2022-07-11T11:53:09Z")

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As the title says; is there going to be a problem in case I decide to have two separate Bisq installations, on the same drive but with a different datadir path? Obviously without ever running them in parallel.

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## [Bisq on Tails video](https://bisq.community/t/bisq-on-tails-video/11618)

<div class="topic-metadata">

**Author:** [@Pazza](https://bisq.community/u/Pazza)\
**Replies:** 0\
**Last updated:** [July 11, 2022, 12:39am UTC](https://bisq.community/t/bisq-on-tails-video/11618 "2022-07-11T00:39:22Z")

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Bisq on Tails Video on how to use Bisq on Tails, not used it myself but might be useful to some people.

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## [Delete my bisq.community account](https://bisq.community/t/delete-my-bisq-community-account/11616)

<div class="topic-metadata">

**Author:** [@anon10998290](https://bisq.community/u/anon10998290)\
**Replies:** 0\
**Last updated:** [July 9, 2022, 3:25pm UTC](https://bisq.community/t/delete-my-bisq-community-account/11616 "2022-07-09T15:25:20Z")

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Please delete my bisq.community forum account, thanks. Could not see where to do that myself unfortunately.

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## [Bisq 1.9.1 does not start any more after power outage](https://bisq.community/t/bisq-1-9-1-does-not-start-any-more-after-power-outage/11561)

<div class="topic-metadata">

**Author:** [@abc321](https://bisq.community/u/abc321)\
**Replies:** 9\
**Last updated:** [July 7, 2022, 6:35pm UTC](https://bisq.community/t/bisq-1-9-1-does-not-start-any-more-after-power-outage/11561 "2022-07-07T18:35:10Z")

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My Win7 PC was shut down through a tripped RCD. After powering it up again everything looks normal. just Bisq does not start. In the taskmanager is no application, but a process. No Window, nothing on the taskbar. When i…

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## [Please ship the CLI API with the standard Bisq GUI application and make it the same binary](https://bisq.community/t/please-ship-the-cli-api-with-the-standard-bisq-gui-application-and-make-it-the-same-binary/11600)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 4\
**Last updated:** [July 4, 2022, 4:26pm UTC](https://bisq.community/t/please-ship-the-cli-api-with-the-standard-bisq-gui-application-and-make-it-the-same-binary/11600 "2022-07-04T16:26:15Z")

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I thank you for recently introducing the much-needed, crucial CLI API to Bisq. Unfortunately, it requires a separate download and Java installed. Please make it possible to simply call the existing Bisq.exe file on the…

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## [New to Bisq, how to recieve USDC then send to bank account](https://bisq.community/t/new-to-bisq-how-to-recieve-usdc-then-send-to-bank-account/11608)

<div class="topic-metadata">

**Author:** [@William45](https://bisq.community/u/William45)\
**Replies:** 3\
**Last updated:** [July 4, 2022, 11:43am UTC](https://bisq.community/t/new-to-bisq-how-to-recieve-usdc-then-send-to-bank-account/11608 "2022-07-04T11:43:28Z")

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Hi Please any advise how to create USDC wallet to receive payment then send to bank account ? Thanks

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## [How do I automate the CSV-dumping of trade history from Bisq?](https://bisq.community/t/how-do-i-automate-the-csv-dumping-of-trade-history-from-bisq/11485)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 13\
**Last updated:** [June 30, 2022, 4:07pm UTC](https://bisq.community/t/how-do-i-automate-the-csv-dumping-of-trade-history-from-bisq/11485 "2022-06-30T16:07:28Z")

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I want to automate this: Start Bisq. Click “Portfolio”. Click “History”. Click “Export to CSV”. Select file location. Instead, I wish to do something like: bisq.exe --export-trade-history-to-csv --output-file="C:\\tmp…

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## [PSA: Tor is under DDoS attack, all sorts of network problems are to be expected](https://bisq.community/t/psa-tor-is-under-ddos-attack-all-sorts-of-network-problems-are-to-be-expected/11596)

<div class="topic-metadata">

**Author:** [@w000000t](https://bisq.community/u/w000000t)\
**Replies:** 5\
**Last updated:** [June 29, 2022, 4:44pm UTC](https://bisq.community/t/psa-tor-is-under-ddos-attack-all-sorts-of-network-problems-are-to-be-expected/11596 "2022-06-29T16:44:08Z")

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As per https://status.torproject.org/ Many users have been reporting issues with sync, connection, trade flow, DAO… this is alas to be expected, and not easy to solve as it depends on Tor. Our development team is hard …

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## [Application won't finish loading - Help!](https://bisq.community/t/application-wont-finish-loading-help/11604)

<div class="topic-metadata">

**Author:** [@Nick2](https://bisq.community/u/Nick2)\
**Replies:** 2\
**Last updated:** [June 26, 2022, 9:51pm UTC](https://bisq.community/t/application-wont-finish-loading-help/11604 "2022-06-26T21:51:08Z")

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I have a BTC purchase to finish along with an open support case and now I cannot get back into Bisq. It stalls at 3/4. I’ve already deleted the old TOR files and tried rebooting several times.

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## [SEPA tx put on hold by AML](https://bisq.community/t/sepa-tx-put-on-hold-by-aml/11593)

<div class="topic-metadata">

**Author:** [@DMT4ALL](https://bisq.community/u/DMT4ALL)\
**Replies:** 13\
**Last updated:** [June 22, 2022, 5:08pm UTC](https://bisq.community/t/sepa-tx-put-on-hold-by-aml/11593 "2022-06-22T17:08:35Z")

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Hi everybody. My bank called me today and said they put SEPA tx on hold and want me to provide date and birth place of person sending me money. They gave me time till 1500 and I was not able to contact him.I was selling …

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## [Are not sellers able to profit sistematically if they do not send BTC?](https://bisq.community/t/are-not-sellers-able-to-profit-sistematically-if-they-do-not-send-btc/11585)

<div class="topic-metadata">

**Author:** [@salsayogurt](https://bisq.community/u/salsayogurt)\
**Replies:** 7\
**Last updated:** [June 22, 2022, 3:00pm UTC](https://bisq.community/t/are-not-sellers-able-to-profit-sistematically-if-they-do-not-send-btc/11585 "2022-06-22T15:00:30Z")

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I know bisq is very well designed to avoid scams and to carry out succesful and honest trades but I think that I am missing something out with security deposits and sellers receiving payments and not sending BTC. Suppos…

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## [Odd warning](https://bisq.community/t/odd-warning/11591)

<div class="topic-metadata">

**Author:** [@FizzyLloyd](https://bisq.community/u/FizzyLloyd)\
**Replies:** 16\
**Last updated:** [June 21, 2022, 8:33am UTC](https://bisq.community/t/odd-warning/11591 "2022-06-21T08:33:34Z")

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I am receiving this message whan I try to start a sale. I have been logged in 25 mins, far more than the 2 mins they mention, but still popping up. How do I fix this please?

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## [BTC 0.01 Limit Lifting?](https://bisq.community/t/btc-0-01-limit-lifting/11599)

<div class="topic-metadata">

**Author:** [@Sepheyer](https://bisq.community/u/Sepheyer)\
**Replies:** 1\
**Last updated:** [June 21, 2022, 8:32am UTC](https://bisq.community/t/btc-0-01-limit-lifting/11599 "2022-06-21T08:32:00Z")

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Is there any chance that the BTC 0.01 limit could be lifted for the “red accounts”? Given reduction in BTC price, now the BTC 0.01 “red account” limit nets roughly the same amount of USDs as BTC 0.005 netted throughout …

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## [\[Solved\] Warning: There are no arbitrators available](https://bisq.community/t/solved-warning-there-are-no-arbitrators-available/11595)

<div class="topic-metadata">

**Author:** [@Sepheyer](https://bisq.community/u/Sepheyer)\
**Replies:** 2\
**Last updated:** [June 20, 2022, 5:23pm UTC](https://bisq.community/t/solved-warning-there-are-no-arbitrators-available/11595 "2022-06-20T17:23:11Z")

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I receive this warning when traying to take an offer to buy (I am a buyer, in the “Buy” section): “Warning There are no arbitrators available.” What should I do in order to take the offer? Thank you.

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## [Received payment but then Revolut froze the account - what to do?](https://bisq.community/t/received-payment-but-then-revolut-froze-the-account-what-to-do/11577)

<div class="topic-metadata">

**Author:** [@mokolko12](https://bisq.community/u/mokolko12)\
**Replies:** 7\
**Last updated:** [June 20, 2022, 4:37pm UTC](https://bisq.community/t/received-payment-but-then-revolut-froze-the-account-what-to-do/11577 "2022-06-20T16:37:23Z")

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Hi I received a payment on Revolut from a buyer on Bisq. But then Revolut froze my account asking me to provide documentation about the source of this “income”. what should I answer? that I was selling my BTC on Bisq? …

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## [Enter percent fee when buying other crypto](https://bisq.community/t/enter-percent-fee-when-buying-other-crypto/11570)

<div class="topic-metadata">

**Author:** [@jaybee](https://bisq.community/u/jaybee)\
**Replies:** 1\
**Last updated:** [June 10, 2022, 1:35pm UTC](https://bisq.community/t/enter-percent-fee-when-buying-other-crypto/11570 "2022-06-10T13:35:08Z")

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Hello, I would like to sell BTC for USDT. I found a bit weird way how to do it, I have to look for “Buy USDT with BTC”, not “Sell BTC with USDT”, which seems a bit unlogical to me. In offer, I also cannot state price fo…

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## [Trying to create an offer to buy BTC but "next step" button stays greyed out. I've done this before and never had an issue, any help is appreciated](https://bisq.community/t/trying-to-create-an-offer-to-buy-btc-but-next-step-button-stays-greyed-out-ive-done-this-before-and-never-had-an-issue-any-help-is-appreciated/11576)

<div class="topic-metadata">

**Author:** [@questions](https://bisq.community/u/questions)\
**Replies:** 2\
**Last updated:** [June 10, 2022, 1:33pm UTC](https://bisq.community/t/trying-to-create-an-offer-to-buy-btc-but-next-step-button-stays-greyed-out-ive-done-this-before-and-never-had-an-issue-any-help-is-appreciated/11576 "2022-06-10T13:33:46Z")

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Here is a screenshot: https://imgur.com/a/qwg2Xzo The only difference I can tell from the last time I bought BTC a couple of months ago is that filling in the BTC amount no longer automatically fills in the equivalent f…

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## [Transactions from Bisq missing - HodlHodl transactions all present](https://bisq.community/t/transactions-from-bisq-missing-hodlhodl-transactions-all-present/11572)

<div class="topic-metadata">

**Author:** [@kanrampak](https://bisq.community/u/kanrampak)\
**Replies:** 1\
**Last updated:** [June 9, 2022, 5:40pm UTC](https://bisq.community/t/transactions-from-bisq-missing-hodlhodl-transactions-all-present/11572 "2022-06-09T17:40:45Z")

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I transferred btc to a cold wallet (Ledger) multiple times over a couple of months from both HodlHodl and Bisq. I cleared the cache on Ledger due to issues transferring funds out - and all of the btc from Bisq disappeare…

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## [Market-Trades-Export csv (Suggestion)](https://bisq.community/t/market-trades-export-csv-suggestion/11555)

<div class="topic-metadata">

**Author:** [@onlymarcus](https://bisq.community/u/onlymarcus)\
**Replies:** 1\
**Last updated:** [May 30, 2022, 9:47am UTC](https://bisq.community/t/market-trades-export-csv-suggestion/11555 "2022-05-30T09:47:05Z")

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When we export the trade history, the file comes with the following columns: Epoch time in ms,Date/Time,Market,Price,Amount in BTC,Amount,Payment method. It would be very valuable for statistics if there was a column i…

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## [Notice: "Machine doesn't allow incoming Tor connections?"](https://bisq.community/t/notice-machine-doesnt-allow-incoming-tor-connections/11537)

<div class="topic-metadata">

**Author:** [@bisquicked](https://bisq.community/u/bisquicked)\
**Replies:** 3\
**Last updated:** [May 30, 2022, 9:45am UTC](https://bisq.community/t/notice-machine-doesnt-allow-incoming-tor-connections/11537 "2022-05-30T09:45:29Z")

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I just updated Bisq to v1.9.1. Upon first login, I was given a warning that: "This machine is not set up to allow incoming Tor connections. This may prevent your offers from being taken. This is common on Whonix/Qubes …

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## [Why is Bisq not more clear about the requirement to not enter anything as a reason for payment?](https://bisq.community/t/why-is-bisq-not-more-clear-about-the-requirement-to-not-enter-anything-as-a-reason-for-payment/11545)

<div class="topic-metadata">

**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\
**Replies:** 6\
**Last updated:** [May 20, 2022, 9:44pm UTC](https://bisq.community/t/why-is-bisq-not-more-clear-about-the-requirement-to-not-enter-anything-as-a-reason-for-payment/11545 "2022-05-20T21:44:28Z")

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First of all, I have never made this mistake since the rule was added, so I’m not sore about having lost any money or anything. Yesterday, I read the specifics about the punishments for bad behaviour when trading on Bis…

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## [Need help unsticking a withdrawal transaction](https://bisq.community/t/need-help-unsticking-a-withdrawal-transaction/11541)

<div class="topic-metadata">

**Author:** [@wallart](https://bisq.community/u/wallart)\
**Replies:** 3\
**Last updated:** [May 14, 2022, 5:23am UTC](https://bisq.community/t/need-help-unsticking-a-withdrawal-transaction/11541 "2022-05-14T05:23:44Z")

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I sent a withdrawal transaction over a day ago, and it still has 0 confirmations. Silly me; I got stingy and overrode the mining fee to 10 s/Vb while the miners seem to be only accepting transactions with 14 s/Vb or abov…

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